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customer operations specialist 45032

Turing

<div>
 
 
 Role Overview:
 
 
 
 We are seeking
 
 detail-oriented professionals
 
 with hands-on experience in
 
 customer service operations, e-commerce, or operations management
 
 . In this role, you will help build workflows, datasets, and simulations that are critical for
 
 benchmarking large language models (LLMs)
 
 .
 
 
 Your work will ensure that AI systems are tested against
 
 real-world business scenarios
 
 , validated for
 
 accuracy and compliance
 
 , and aligned with
 
 customer experience standards
 
 .
 
 
 
 
 
 
 What You&rsquo;ll Do:
 
 
 <ul>
 <li>
 Recreate operational workflows for
 
 compliance checks
 
 (KYC, AML, GDPR, PCI), audits, and internal controls.
 </li>
 <li>
 Validate AI-generated outputs for
 
 administrative tasks, compliance reports, and operational logs
 
 .
 </li>
 <li>
 Structure datasets that reflect
 
 refund logs, approval workflows, and compliance records
 
 .
 </li>
 <li>
 Collaborate with tooling developers to
 
 simulate dashboards and monitoring workflows
 
 .
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications:
 
 
 <ul>
 <li>
 Hands-on experience in
 
 operations management and compliance workflows
 
 (KYC, audits, refunds, documentation, logs).
 </li>
 <li>
 Familiarity with common tools (Jira, ServiceNow, Confluence, ERPs like SAP, Oracle, NetSuite).
 </li>
 <li>
 Strong
 
 attention to detail
 
 and ability to spot issues in AI-generated workflows.
 </li>
 <li>
 Understanding of how
 
 operational data
 
 is used to train and evaluate LLMs.
 </li>
 <li>
 Excellent written English for creating training-quality datasets and validating AI responses.
 </li>
 </ul>
 
 
 
 
 
 Perks of Freelancing with Turing:
 
 
 <ul>
 <li>
 
 Remote-first and flexible work
 
 environment.
 </li>
 <li>
 Opportunity to contribute to
 
 cutting-edge AI projects
 
 with leading LLM companies.
 </li>
 <li>
 Potential for
 
 contract extension
 
 based on performance and project needs.
 </li>
 </ul>
 
 
 
 
 
 Offer Details:
 
 
 <ul>
 <li>
 
 Commitment:
 
 At least 4 hours/day, minimum 30 hours/week, with 4 hours overlapping PST.
 </li>
 <li>
 
 Engagement Type:
 
 Contractor / Freelancer (no medical or paid leave).
 </li>
 <li>
 
 Duration:
 
 1 month (possible extension).
 </li>
 </ul>
 
 
 
 
 Know amazing talent? Refer them at turing.com/referrals, and earn money from your network.
 
</div>

Customer Operations Specialist - 45032

SolarWinds

<div>
 
 At SolarWinds, we&rsquo;re a people-first company. Our purpose is to enrich the lives of the people we serve&mdash;including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.
 
 
 The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We&rsquo;re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you&rsquo;re looking to build your career with an exceptional team, you&rsquo;ve come to the right place. Join SolarWinds and grow with us!
 
 
 &nbsp;
 
 
 
 Summary:
 
 
 
 &nbsp;
 
 
 We are seeking a skilled Project Manager to join our Customer Operations PMO team at SolarWinds. The Project Manager will oversee and deliver projects for our Support, Customer Success, and Services groups within a global environment. This role requires managing projects from initiation to implementation, including coordination with cross-company teams to ensure successful delivery.
 
 
 &nbsp;
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Manage multiple projects simultaneously, ensuring all project timelines and deliverables are met.
 </li>
 <li>
 Engage with stakeholders to define project scope and manage expectations.
 </li>
 <li>
 Accountable for project documentation including project plans, charters, requirements specifications, and test documents.
 </li>
 <li>
 Collaborate with implementation teams on the solution design and testing.
 </li>
 <li>
 Coordinate stakeholder User Acceptance Testing.
 </li>
 <li>
 Prepare training materials and document new processes.
 </li>
 <li>
 Conclude projects by ensuring the expected benefits are delivered to stakeholders.
 </li>
 </ul>
 
 
 Required Skills:
 
 
 <ul>
 <li>
 1 to 3 years of project management experience.
 </li>
 <li>
 Project Management qualification &ndash; PMP, PRINCE2 Foundation &amp; Practitioner.
 </li>
 <li>
 Fluency in spoken and written English.
 </li>
 <li>
 Excellent verbal and written communication skills with strong time management abilities.
 </li>
 <li>
 Proficiency in working independently and within a team environment across geographical boundaries.
 </li>
 <li>
 Ability to work under pressure to tight deadlines, with a commitment to project delivery.
 </li>
 <li>
 Strong organizational skills with the ability to manage time and priorities effectively.
 </li>
 <li>
 Confidence in preparing presentations, proposing solutions, and driving decisions.
 </li>
 <li>
 Capability to handle multiple projects and assignments.
 </li>
 <li>
 Desirable: Experience with Salesforce, Gainsight, JIRA.
 </li>
 </ul>
 
 
 Benefits:
 
 
 <ul>
 <li>
 Friendly, fast-paced atmosphere.
 </li>
 <li>
 International working environment in a growing company.
 </li>
 <li>
 Opportunity to work with innovative technologies and solutions.
 </li>
 </ul>
 
 SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
 
 
 All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice
 
</div>

Customer Operations Specialist/Project Manager

Okta

<div>
 
 Get to know Okta
 
 
 
 Okta is The World&rsquo;s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.
 
 
 At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we&rsquo;re looking for lifelong learners and people who can make us better with their unique experiences.
 
 
 Join our team! We&rsquo;re building a world where Identity belongs to you.
 
 
 Okta is seeking a highly skilled and experienced
 
 People Operations Specialist
 
 to drive continuous improvement and process optimization within our Shared Services organization. This role combines deep process excellence expertise with strong technical skills in
 
 ServiceNow, self-service portal design, and AI chatbot integration
 
 . You will lead initiatives to enhance service delivery, drive automation, and enable data-driven decision-making across Shared Services.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 
 ServiceNow Process Management &amp; Analytics
 
 
 
 <ul>
 <li>
 Design and develop self-service portal on ServiceNow, enabling intuitive access to services and information (include knowledge management)
 </li>
 <li>
 Lead the integration of AI-powered chatbots within the portal to facilitate intelligent case routing, knowledge retrieval, and user support.
 </li>
 <li>
 Design and build ServiceNow process workflows and analyze workflows to streamline operations, reduce handoffs, and improve service levels across HR
 </li>
 <li>
 Design and build SNOW dashboards, and performance analytics to track KPIs, SLAs, and service trends.
 </li>
 <li>
 Ensure ServiceNow internal process documentation is up to date and aligned with business needs.
 
 
 </li>
 </ul>
 
 Process Excellence &amp; Continuous Improvement
 
 
 
 <ul>
 <li>
 Analyze existing workflows and identify opportunities to streamline operations, reduce cycle times, and improve service quality.
 </li>
 <li>
 Establish and promote standardized best practices, process governance, and cross-functional collaboration.
 </li>
 <li>
 Partner with functional teams (HR, Finance, IT, etc.) to develop and implement best-in-class processes and governance.
 
 
 </li>
 </ul>
 
 Stakeholder Collaboration &amp; Change Management
 
 
 
 <ul>
 <li>
 Engage with business stakeholders to define requirements for digital self-service capabilities and enhanced customer experiences.
 </li>
 <li>
 Drive adoption of new tools and processes through effective change management, training, and communication strategies.
 </li>
 <li>
 Act as a liaison between Shared Services, IT, and external vendors for ServiceNow and chatbot enhancements.
 
 
 </li>
 </ul>
 
 Governance, Compliance &amp; Knowledge Management
 
 
 
 <ul>
 <li>
 Ensure all process and service documentation is maintained and aligned with compliance requirements.
 </li>
 <li>
 Champion knowledge management by enabling content curation, lifecycle management, and chatbot integration for easy access to FAQs and SOPs.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Bring To The Role
 
 
 
 
 Education: Bachelor's degree in Business, Engineering, Information Systems, or related field (Master&rsquo;s preferred).
 
 
 
 
 Experience: 8+ years of experience in Shared Services, Process Improvement, or Business Operations with at least 2 years in a leadership or senior specialist role. [or 6+ years with a Master&rsquo;s degree]
 
 
 
 
 Technical Skills:
 
 
 
 <ul>
 <li>
 Deep hands-on experience with ServiceNow (e.g., HRSD, ITSM) including portal design and workflow configuration.
 </li>
 <li>
 Demonstrated experience in designing AI-powered self-service portals and integrating chatbots (e.g., ServiceNow Virtual Agent, or third-party tools).
 </li>
 <li>
 Familiarity with natural language processing (NLP) concepts and chatbot training methodologies.
 </li>
 <li>
 Proficiency in data visualization and reporting tools such as ServiceNow Performance Analytics.
 
 
 </li>
 </ul>
 
 Soft Skills: Strong analytical and problem-solving skills, excellent communication and stakeholder management abilities, and a high degree of organizational acumen.
 
 
 
 
 Key Competencies:
 
 
 
 <ul>
 <li>
 Strategic and Operational Thinking
 </li>
 <li>
 Process Optimization &amp; Automation
 </li>
 <li>
 Change Leadership
 </li>
 <li>
 Data-Driven Decision Making
 </li>
 <li>
 Cross-Functional Collaboration
 
 
 </li>
 </ul>
 P23042
 
 
 
 What you can look forward to as a Full-Time Okta employee!
 
 
 
 <ul>
 <li>
 Amazing Benefits
 </li>
 <li>
 Making Social Impact
 </li>
 <li>
 Developing Talent and Fostering Connection + Community at Okta
 
 
 </li>
 </ul>
 Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.
 
 
 Some roles may require travel to one of our office locations for in-person onboarding.
 
 
 Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
 
 
 If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
 
 
 Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.
 
 
</div>

People Operations Specialist (Bengaluru)

PwC India

<div>
 
 
 Job Title: Specialist / Associate / Senior Associate &ndash; Captive Market
 
 
 
 
 Location: Bangalore
 
 
 
 
 Department: Financial Crime Compliance
 
 
 
 
 
 
 
 About the Role
 
 
 
 Join our Financial Crime Compliance team within PwC, where we help global financial institutions manage their regulatory obligations and strengthen their AML and financial crime frameworks. As an Associate or Senior Associate, you will play a key role in delivering high-quality advisory and managed service projects focused on Anti-Money Laundering (AML), Know Your Customer (KYC) remediation, and Transaction Monitoring (TM).
 
 
 You will work with global banks, investment firms, and financial service providers to assess risks, enhance compliance controls, and ensure adherence to evolving regulatory expectations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ol>
 <li>
 Support the delivery of client engagements related to AML, KYC, sanctions, and transaction monitoring.
 </li>
 <li>
 Conduct customer due diligence (CDD), enhanced due diligence (EDD), and periodic reviews as part of KYC remediation programs.
 </li>
 <li>
 Review alerts, investigate transactions, and escalate potential suspicious activities in accordance with client policies.
 </li>
 <li>
 Assist in the design and enhancement of AML / FCC frameworks, policies, and procedures.
 </li>
 <li>
 Analyze regulatory requirements and assess their impact on clients&rsquo; compliance processes.
 </li>
 <li>
 Prepare clear, well-structured documentation and reports for internal and client stakeholders.
 </li>
 <li>
 Collaborate with cross-functional teams (legal, compliance, operations, and technology) across geographies.
 </li>
 </ol>
 
 
 
 
 
 Additional Responsibilities for Senior Associate Level:
 
 
 <ol>
 <li>
 Lead small teams or workstreams within large engagements, ensuring high-quality delivery and adherence to project timelines.
 </li>
 <li>
 Review and quality-check work completed by Associates and provide constructive feedback.
 </li>
 <li>
 Manage client communications and contribute to stakeholder updates and presentations.
 </li>
 <li>
 Support the development of proposals, methodologies, and training materials for financial crime engagements.
 </li>
 <li>
 Contribute to thought leadership and knowledge sharing on emerging FCC trends, technologies, and regulations.
 </li>
 </ol>
 
 
 
 
 
 Required Qualifications and Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Finance, Business, Economics, Law, or related field.
 </li>
 <li>
 
 3+ years of experience
 
 in AML / KYC / Transaction Monitoring roles within global banks or consulting firms.
 </li>
 <li>
 Solid understanding of global AML regulations (e.g., FATF, OFAC, EU 5AMLD/6AMLD, UK FCA, MAS, HKMA).
 </li>
 <li>
 Hands-on experience in:
 </li>
 <li>
 KYC onboarding and periodic reviews (corporate and institutional clients preferred).
 </li>
 <li>
 Transaction monitoring, alert investigation, and escalation.
 </li>
 <li>
 Name screening and sanctions review processes.
 </li>
 <li>
 Familiarity with FCC tools and systems (Actimize, Mantas, Fircosoft, LexisNexis, etc.) is desirable.
 </li>
 <li>
 Strong analytical and report-writing skills with attention to detail.
 </li>
 <li>
 Excellent communication, presentation, and stakeholder management skills.
 </li>
 </ul>
 
 
 
 
 
 Preferred Certifications
 
 
 <ul>
 <li>
 CAMS (Certified Anti-Money Laundering Specialist), CFE, or equivalent FCC qualification.
 </li>
 </ul>
 
 
</div>

Senior Associate-Captive Market

IQVIA India

<div>
 
 
 Project Role:
 
 Clinical Data Specialist (UAT)
 
 
 
 Work Experience
 
 : 2-5 Years.
 
 
 
 Work location:
 
 Kochi/Kolkata/Bangalore
 
 
 
 Work Mode:
 
 Hybrid
 
 
 
 Must Have Skills:
 
 Clinical data management, Start up, UAT Shift Timings: 5:00 am -2:00 pm / 2:00 pm &ndash; 11:00 pm. The shift assignment is purely based on project requirements and the candidate must be open to working in either of two shifts. FYI: Transportation boundary is 35 KM. no exceptions.
 
 
 
 
 
 
 Job Overview:
 
 
 
 Provide basic and some comprehensive data management expertise to the Clinical Data Management (CDM) team to provide efficient, quality data management products that meet customer needs. May also undertake team leadership activities under the supervision of the Data Operations Coordinator (DOC), Data Team Lead (DTL), or Functional Manager.
 
 
 
 
 
 
 Job Responsibility:
 
 
 
 &bull; Serve as a Data Operations Coordinator (DOC) for one protocol with less then 5 operations staff (excludes DE) or 15+ easy to moderately complex central laboratory studies, or serve in a leadership role in a specific data management task (e.g., coder, tester or database designer for technologies that don't require extensive programming expertise) with guidance.
 
 
 &bull; May serve in the role of back-up to a DOC or DTL.
 
 
 &bull; May conduct data review.
 
 
 &bull; May write and resolve data clarifications.
 
 
 &bull; May lead database audit team.
 
 
 &bull; May develop and test databases and edit specifications.
 
 
 &bull; May perform testing of programming.
 
 
 &bull; May perform clinical data coding. Understand and comply with core operating procedures and working instructions. Meet objectives as assigned. Develop and maintain good communications and working relationships with CDM team
 
 
 &bull; Interprets the study protocol. Providing knowledge in validation tasks and performing database validation efforts to ensure delivery of high-quality databases.
 
 
 &bull; Accountable for overall quality and delivery of the validation effort.
 
 
 &bull; Develop and test databases and edit specifications.
 
 
 &bull; Meeting objectives as assigned.
 
 
 &bull; Develop and test databases and edit specifications, this includes:
 
 
 &bull; Performs UAT for Edit Checks and Database
 
 
 &bull; Updates the Edit check status appropriately
 
 
 &bull; Communicates issues for erroneous Edit Checks to the programmer within the Data Management Plan
 
 
 &bull; Communicates any documents updates or uncertainties to the Lead Data Manger within the Data.
 
 
 
 
 
 
 Technical Skills:
 
 
 
 &bull; Understand and comply with core operating procedures and working instructions.
 
 
 &bull; Develop and maintain good communications and working relationships with CDM team.
 
 
 &bull; Communicate ideas for process improvement.
 
 
 
 
 
 
 Educational Qualification:
 
 
 
 &bull; Bachelor's Degree Bachelor in Science/Computer science/Information Technology or Bachelor in Technology Req
 
</div>

Clinical Data Specialist (UAT)

Hireginie

<div>
 
 
 Our Client:
 
 A start-up incubated at IISc&rsquo;s AI &amp; Robotics Technology Park, engaged in developing innovative hybrid VTOL UAV architectures aimed at transforming India&rsquo;s mid-mile logistics sector for both civilian and strategic operations. The organization is supported by government funding under the start-up incubator program and is on a mission to redefine the future of aerial logistics.
 
 
 
 
 
 
 
 
 
 Title: Quality Assurance Manager
 
 
 
 
 Location: Bengaluru
 
 
 
 
 Education: Bachelor&rsquo;s degree in engineering, quality management, or related field.
 
 
 
 
 Experience: 3+ Years
 
 
 
 
 
 
 
 
 
 
 About the Role:
 
 We are seeking a detail-oriented Quality Assurance (QA) professional to ensure that our products, services, and processes meet established quality standards. The QA Specialist will be responsible for developing and executing plans, identifying issues, and recommending improvements to enhance overall quality at various levels with various teams.
 
 
 
 
 
 
 
 
 
 Roles &amp; Responsibilities:
 
 
 <ul>
 <li>
 Develop, implement, and maintain quality assurance protocols and procedures.
 </li>
 <li>
 Conduct inspections, audits, and tests to ensure compliance with standards and regulations.
 </li>
 <li>
 Collaborate with cross-functional teams (management, engineering, production, customer support) to resolve quality issues.
 </li>
 <li>
 Document and report non-conformities, and corrective actions.
 </li>
 <li>
 Monitor performance metrics and analyse data to identify trends and areas for improvement.
 </li>
 <li>
 Ensure compliance with industry standards (e.g., ISO, AS9100, etc.).
 </li>
 <li>
 Participate in continuous improvement initiatives and root cause analysis.
 </li>
 <li>
 Train team members on quality standards and best practices.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Requirement:
 
 
 <ul>
 <li>
 3 years of proven experience in quality assurance or quality control.
 </li>
 <li>
 Familiarity with QA tools, methodologies, and standards.
 </li>
 <li>
 Strong analytical and evidence based problem-solving skills.
 </li>
 <li>
 Excellent communication and documentation abilities.
 </li>
 <li>
 Certifications such as CQE, Six Sigma, or ISO auditor are a plus.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Preferred Skills:
 
 
 <ul>
 <li>
 Attention to detail and a commitment to excellence.
 </li>
 <li>
 Ability to work independently and in a team environment.
 </li>
 <li>
 Knowledge of regulatory requirements relevant to the Aerospace industry.
 </li>
 </ul>
</div>

Quality Assurance Manager

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399 customer operations specialist 45032 jobs IN House Counsel Jobs In Mangaluru India

Customer Operations Specialist - 45032

Customer Operations Specialist - 45032

Customer Operations Specialist/Project Manager

People Operations Specialist (Bengaluru)

Senior Associate-Captive Market

Clinical Data Specialist (UAT)

Quality Assurance Manager