customer operations specialist

Al-Mansour Automotive

<div>
 
 
 Cadillac &ndash; Customer Experience &amp; Network Executive
 
 
 
 
 
 
 The
 
 Customer Experience &amp; Network Executive
 
 supports the execution of customer-centric initiatives across the Cadillac network by contributing to marketing insights, brand storytelling, and operational excellence. The role focuses on supporting a seamless, premium customer experience across all touchpoints while assisting in dealer performance and customer loyalty initiatives.
 
 
 This position combines
 
 hands-on execution
 
 ,
 
 data-driven support
 
 , and
 
 cross-functional coordination
 
 to contribute to customer experience programs, CRM operations, and training activities for both sales and aftersales teams.
 
 
 The executive will support the
 
 monitoring and follow-up of customer experience and CRM processes
 
 , assisting in reviewing the end-to-end customer journey from both customer and dealership perspectives. This includes contributing to the review of key interaction points such as initial inquiries, marketing communications, showroom and digital experiences, and after-sales support and retention activities.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 
 Customer Experience Execution:
 
 Support the implementation of customer experience initiatives to improve satisfaction and loyalty across all customer touchpoints.
 </li>
 <li>
 
 Network Support:
 
 Assist in monitoring dealership compliance with brand standards to ensure consistent delivery of premium customer experience.
 </li>
 <li>
 
 Network Expansion Support:
 
 Support activities related to distribution network expansion in line with the overall growth plan.
 </li>
 <li>
 
 Dealer Coordination:
 
 Coordinate with dealership teams and the Training Academy on training activities, support requests, and performance follow-up.
 </li>
 <li>
 
 CRM Support:
 
 Assist in operating CRM systems, tracking customer data, and supporting engagement and retention initiatives.
 </li>
 <li>
 
 Performance Tracking:
 
 Support the analysis of customer feedback, satisfaction scores, and network KPIs to identify improvement areas.
 </li>
 <li>
 
 Call Center Follow-up:
 
 Assist in monitoring call center performance and follow up on action items with relevant stakeholders.
 </li>
 <li>
 
 Brand Alignment:
 
 Ensure customer-facing activities are aligned with Cadillac brand values and premium positioning.
 </li>
 <li>
 
 Cross-functional Collaboration:
 
 Support coordination with marketing teams to integrate customer insights into campaigns, service design, and content.
 </li>
 <li>
 
 Online-to-Offline Journey:
 
 Support maintaining a seamless Online-to-Offline customer journey across all customer touchpoints.
 </li>
 <li>
 
 Digital Support:
 
 Assist in customer-facing digital initiatives including website, app, showroom, and workshop systems.
 </li>
 <li>
 
 Omnichannel Support:
 
 Contribute to omnichannel customer journey governance and continuous improvement initiatives.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 
 <ul>
 <li>
 
 1&ndash;3 years of experience
 
 in customer experience, marketing, CRM, customer operations, or a related field.
 </li>
 <li>
 Basic understanding of
 
 customer journey mapping, brand positioning, and CRM tools
 
 .
 </li>
 <li>
 Proven Experience to:
 </li>
 <li>
 Digital and offline marketing campaigns
 </li>
 <li>
 Customer data tracking and reporting
 </li>
 <li>
 Customer feedback analysis and NPS tracking
 </li>
 <li>
 Content coordination and brand messaging
 </li>
 <li>
 Basic analytics tools such as Google Analytics, Power BI, or similar
 </li>
 <li>
 Strong coordination and communication skills.
 </li>
 <li>
 Ability to work cross-functionally with sales, service, marketing, and operations teams.
 </li>
 </ul>
 
 
</div>

Workforce Management Specialist (Customer Service)

Magnet

<div>
 
 
 Employer Overview:
 
 
 
 A fast-growing retail platform dedicated to elevating local brands and reshaping the concept of Egyptian fashion. The company provides a vibrant and inspiring environment where customers can explore and experience top-quality local products. With a focus on collaboration and sustainability, the organization supports the growth of homegrown talent while enriching the local economy.
 
 
 
 
 
 
 Job Summary:
 
 
 
 The E-commerce Senior Specialist is responsible for managing and optimizing the online sales channels of the fashion brand to drive revenue growth, enhance customer experience, and ensure smooth end-to-end e-commerce operations. The role focuses on product management, website performance, digital campaigns coordination, and cross-functional alignment with marketing, logistics, and customer service teams.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 E-commerce Operations
 
 
 <ul>
 <li>
 Manage day-to-day operations of the e-commerce platform (Website / App / Marketplaces if applicable).
 </li>
 <li>
 Ensure website availability, accuracy of content, pricing, promotions, and product listings.
 </li>
 <li>
 Monitor site performance, conversion rates, bounce rates, and customer journey.
 </li>
 </ul>
 
 
 Product &amp; Content Management
 
 
 <ul>
 <li>
 Upload, update, and maintain the product catalog (Product titles, descriptions, SKUs, sizes, colors, and images).
 </li>
 <li>
 Ensure product content reflects brand tone, fashion trends, and SEO best practices.
 </li>
 <li>
 Coordinate photoshoots and ensure timely upload of seasonal collections and campaigns.
 </li>
 <li>
 Ensure proper categorization and filtering to improve customer navigation.
 </li>
 </ul>
 
 
 Sales &amp; Performance Management
 
 
 <ul>
 <li>
 Track daily, weekly, and monthly online sales performance.
 </li>
 <li>
 Analyze KPIs such as (Conversion rate, Average order value (AOV), Cart abandonment rate, Sell-through rate).
 </li>
 <li>
 Identify opportunities to improve sales and customer engagement.
 </li>
 <li>
 Prepare regular performance reports with insights and action plans.
 </li>
 </ul>
 
 
 Campaigns &amp; Promotions
 
 
 <ul>
 <li>
 Execute online promotions, discounts, flash sales, and seasonal campaigns.
 </li>
 <li>
 Coordinate with Marketing on Digital campaigns (Paid Ads, Email, SMS, Social Media), Product launches, and collections.
 </li>
 <li>
 Ensure alignment between online campaigns and in-store promotions (Omnichannel).
 </li>
 </ul>
 
 
 Inventory &amp; Fulfillment Coordination
 
 
 <ul>
 <li>
 Coordinate with Supply Chain / Warehouse teams to ensure stock availability online.
 </li>
 <li>
 Monitor online stock levels and ensure synchronization with ERP or inventory systems.
 </li>
 <li>
 Follow up on order fulfillment, returns, exchanges, and cancellations.
 </li>
 <li>
 Identify fast-moving and slow-moving items and share insights with merchandising teams.
 </li>
 </ul>
 
 
 Customer Experience &amp; Journey
 
 
 <ul>
 <li>
 Monitor customer feedback, reviews, and complaints related to the online channel.
 </li>
 <li>
 Work closely with Customer Service to improve response time and customer satisfaction.
 </li>
 <li>
 Optimize checkout process, delivery options, and return experience.
 </li>
 <li>
 Propose improvements to UX/UI based on customer behavior and feedback.
 </li>
 </ul>
 
 
 
 
 
 Minimum Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.
 </li>
 <li>
 
 2&ndash;3 years of experience
 
 in E-commerce roles within
 
 Fashion / Retail / Lifestyle
 
 .
 </li>
 <li>
 Proven experience managing an e-commerce platform and online sales operations.
 </li>
 <li>
 Experience with fashion collections, seasonality, and fast product turnover is a must.
 </li>
 <li>
 Hands-on experience with e-commerce platforms,
 
 Shopify is a must.
 
 </li>
 <li>
 Strong understanding of Online merchandising, Fashion retail KPIs, Customer journey &amp; UX
 </li>
 <li>
 Knowledge of digital marketing fundamentals (paid ads, email marketing, SEO basics).
 </li>
 <li>
 Strong analytical skills and ability to interpret data and reports.
 </li>
 <li>
 Proficiency in MS Excel and reporting tools.
 </li>
 </ul>
</div>

E-Commerce Senior Specialist (Fashion)

Amazon

<div>
 
 Description
 
 
 
 Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so, Amazon Ultra Fast Grocery (UFG) operations is looking for an experienced ACES Specialist with a strong record of achieving results. We are looking to hire an ACES Specialist, UFG who will drive process excellence within our Amazon UFG business. You will contribute to the optimization of our store operations, providing teams with knowledge and tools to improve performance.
 
 
 This is a highly collaborative role where you will work to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. You will creating effective communication plans to provide visibility to all impacted teams to enable overall process alignment.
 
 
 You will have experience in a similar role in Continuous Improvement. Your ability to influence through change, while using data to drive decisions, will ensure your success in this role.
 
 
 Key job responsibilities
 
 
 Manage the UFG store improvement plan to focus on best customer experience at the lowest cost
 
 
 <ul>
 <li>
 Develop a culture of continuous improvement and lean thinking
 </li>
 <li>
 Contribute to and facilitate Kaizen activities
 </li>
 <li>
 Help drive the implementation of Lean Standard Work and SOPs
 </li>
 <li>
 Train and support all levels in Kaizen activities
 </li>
 <li>
 Disseminate Lean Standard Work principles across teams
 </li>
 <li>
 Support and manage the UFG store implementation Agenda
 </li>
 <li>
 Take ownership for the LSC (Leadership Steering Committee)
 </li>
 <li>
 Coordinate and prioritise LSC process improvement activities and resources
 </li>
 <li>
 Lead daily GEMBA activities, going to the source of the problem, working with tenacity to rapidly solve associate identified barriers
 </li>
 <li>
 Standardize processes to Amazon and MENA/ECCF benchmark standards
 </li>
 <li>
 Maintain strong relationships with Process Owners and store 3P stakeholders
 </li>
 <li>
 The ability to create and follow data driven arguments to ascertain root cause, then implement Amazon standard or innovate to develop a solve. Agility to react to countermeasures and a bias for action to implement change. The understanding of Kaizen, PDCA and six sigma processes would be advantageous.
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 A Bachelor&rsquo;s degree holder with experience in a customer facing environment, warehousing, logistics or manufacturing.
 </li>
 <li>
 Strong communication skills (written and verbal).
 </li>
 <li>
 Proficiency in MS Excel.
 </li>
 <li>
 Ability travel to different stores within Egypt.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Knowledge of Lean Manufacturing &amp; Continuous Improvement principles &amp; techniques
 </li>
 <li>
 - Demonstrable training and dissemination skills and experience
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC - G32
 
 
 Job ID: A3125237
</div>

Amazon Customer Excellence Systems (ACES) Specialist, UFG , Amazon Now

Built For Engineering

<div>
 
 Company Description
 
 
 
 Built specializes in providing comprehensive and efficient central heating and hot water solutions tailored to every project stage, from design and installation to balancing and testing. With origins in the UK since 2014, Built has expanded to Egypt, delivering award-winning services. The company offers a diverse range of high-quality systems to meet various project needs, backed by extensive expertise in cutting-edge smart technologies. Built is committed to supporting developers, architects, and consultants in achieving their goals through exceptional service delivery.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site Sales Specialist role based in New Cairo. The Sales Specialist will be responsible for building and maintaining relationships with clients, identifying potential sales opportunities, and achieving sales targets. Responsibilities include providing exceptional customer service, conducting product demonstrations, offering tailored solutions, and supporting clients in meeting their project needs. Additionally, the Sales Specialist will collaborate closely with internal teams to ensure seamless execution of sales strategies and customer satisfaction.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Strong Communication and Customer Service skills to effectively engage with clients and address their needs
 </li>
 <li>
 Proficiency in Sales and Sales Management to execute strategies and achieve targets
 </li>
 <li>
 Experience in Training to educate clients on products and services
 </li>
 <li>
 Self-motivated, results-driven, and capable of working independently or within a team
 </li>
 <li>
 Solid understanding of heating solutions or related technical fields is a plus
 </li>
 <li>
 Highly organized, with strong problem-solving and decision-making skills
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field
 </li>
 <li>
 Familiarity with the Egyptian market is advantageous
 </li>
 </ul>
</div>

Sales Executive

Talent 360 ME

<div>
 
 Talent 360
 
 is hiring
 
 Digital Marketing Specialist
 
 for
 
 El Bassiouni &amp; Co.
 
 
 
 
 About Our Client
 
 
 
 Elbassiouni &amp; Co. is the only official agent for the German company K&auml;rcher for cleaning systems and equipment (professional and home &amp; garden) in Egypt for more than 37 years.
 
 
 K&auml;rcher is a German family-owned company whose ambition is to constantly invent hi-tech solutions to simplify cleaning tasks and irrigation for consumers and professionals alike.
 
 
 
 Job Requirements
 
 
 
 <ul>
 <li>
 Manage Amazon Vendor Central, including product listings, purchase orders, pricing, promotions, and performance reports.
 </li>
 <li>
 Handle customer inquiries and complaints professionally via phone and WhatsApp, ensuring high customer satisfaction.
 </li>
 <li>
 Manage the company&rsquo;s Facebook page, follow up on orders, and coordinate order distribution with authorized distributors.
 </li>
 <li>
 Oversee website orders on Magento and coordinate with the web developer to ensure smooth website operations.
 </li>
 <li>
 Support and execute additional marketing activities as required by the business.
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field, with training courses in digital marketing.
 </li>
 <li>
 Minimum of 2 years&rsquo; experience in a Marketing or E-Commerce Coordinator role or a similar position.
 </li>
 <li>
 Strong experience in social media platforms and solid knowledge of digital marketing tools and analytics.
 </li>
 <li>
 Proficiency in MS Office and excellent command of the English language.
 </li>
 <li>
 Strong communication skills, attention to detail, and the ability to coordinate across teams.
 
 
 
 </li>
 </ul>
 
 
 Working Conditions
 
 
 
 
 <ul>
 <li>
 Location: Dokki, Cairo
 </li>
 <li>
 Working Days: Sunday &ndash; Thursday
 </li>
 <li>
 Working Hours: 8:00 AM to 5:00 PM
 </li>
 </ul>
</div>

Digital Marketing Specialist

Cilantro

<div>
 The Marketing Specialist plays a critical role in supporting the execution of the company&rsquo;s marketing and communication strategy. This role is responsible for developing and managing targeted campaigns, creating compelling content, maintaining brand consistency, and analyzing performance metrics to optimize future marketing efforts. Through cross-functional collaboration, creativity, and structured planning, the Marketing Specialist drives awareness, engagement, and customer acquisition across digital and non-digital channels.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Marketing Strategy &amp; Campaign Execution
 </li>
 <li>
 Collaborate closely with the MarCom Manager to develop and implement content marketing and demand generation strategies.
 </li>
 <li>
 Lead the execution of targeted marketing campaigns to drive awareness, engagement, and sales.
 </li>
 <li>
 Brainstorm and develop creative marketing concepts that align with brand objectives.
 </li>
 <li>
 Assist in outbound and inbound marketing activities (content creation, digital campaigns, events, etc.).
 </li>
 <li>
 Content &amp; Brand Consistency
 </li>
 <li>
 Maintain consistency in brand messaging and visuals across all marketing channels.
 </li>
 <li>
 Oversee brand assets, message frameworks, data accuracy, and terminology usage.
 </li>
 <li>
 Support the development of marketing collateral and promotional materials.
 </li>
 <li>
 Channel Activation &amp; Management
 </li>
 <li>
 Plan and execute initiatives across appropriate channels to reach target audiences.
 </li>
 <li>
 Segment audiences in digital marketing tools for personalization and improved conversion.
 </li>
 <li>
 Conduct A/B testing and optimize performance based on data insights.
 </li>
 <li>
 Stakeholder Collaboration
 </li>
 <li>
 Coordinate with internal teams and external vendors for campaigns and events.
 </li>
 <li>
 Work closely with cross-functional departments including design, operations, and sales.
 </li>
 <li>
 Support the planning and execution of promotional events and partnerships.
 </li>
 <li>
 Data &amp; Performance Analysis
 </li>
 <li>
 Analyze campaign results, conversion rates, traffic, and other key metrics.
 </li>
 <li>
 Provide recommendations for continuous improvement and enhanced ROI.
 </li>
 <li>
 Track channel penetration and brand awareness levels.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Education:
 </li>
 <li>
 Bachelor&rsquo;s degree in Marketing, Communications, Public Relations, Business Administration, or a closely related discipline.
 </li>
 <li>
 Experience:
 </li>
 <li>
 At least 2-4 years of robust experience in digital marketing and/or agency settings
 </li>
 <li>
 Skills:
 </li>
 <li>
 Showcasing a deep understanding and successful execution of marketing strategies.
 </li>
 <li>
 Outstanding abilities in writing, editing, proofreading, and conducting research, paired with excellent verbal and analytical communication skills.
 </li>
 <li>
 Proficiency in content marketing and social media management.
 </li>
 <li>
 Ability to work independently and manage multiple projects simultaneously.
 </li>
 <li>
 Strong interpersonal skills to effectively interact with various stakeholders.
 </li>
 </ul>
</div>

Senior Marketing Specialist

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