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customer service representative

customer relation excutive

Brillianz Group

<p>We are Hiring!</p><p>Position : Customer Relations Executive</p><p>Company: BRILLIANZ GROUP</p><p>Location : KUWAIT</p><p>Salary : 250KD + Incentives</p><p>Requirements:</p><p>Bachelor s/Master s degree in any stream</p><p>ONLY KERALITES (MALAYALEES)</p><p>experience in Sales and Customer Relations.</p><p>Excellent communication and interpersonal skills.</p><p>Self- motivated with a target- driven mindset.</p><p>Proven experience in client relationship management and handling monthly repayments.</p><p>Send your CV to:rohitaj.brillianz@gmail.com</p><p>Job Types: Full-time, Permanent</p><p>Pay: KD250.000 - KD300.000 per month</p>

CUSTOMER RELATION EXCUTIVE

Al Sayer Group

<div><div><div><div><div><h2 class="jobSectionHeader"><b>Header</b></h2>
</div><div>This job description is a summary of the typical job duties and requirements that are essential to the evaluation of the job and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. On occasion, individuals classified on this job may be required to perform functions of a higher or lower skill level not included in this job description.</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Responsibilities</b></h2>
</div><div><div>
Job Summary/Purpose:<br>
Ensure timely and accurate preparation of documentation and provide administrative support to the Purchase and Inventory Control section.</div><div><br>
 Responsibilities:<br>
<br>
&#61607; Operational:<br>
1. Ensure timely communication and follow up with all internal customers and GCC Distributors, follow-up with all spare parts branches in relation to the purchase and inventory related activities(include Shipments ETA)<br>
2. Prepare various documents such purchase orders, supplier quotations, LC, Advance payments etc...and secure necessary approvals in a timely manner.<br>
3. Update EDI Receiving data in SAP / AMS received from principals, Upload POSS Data, Upload Sea Order EDI Data, update EDI PO Qty correction &amp; send Rejection/ Supercession report to all team members.<br>
4. Ensure EDI Shipment data is posted &amp; Inbound generation readiness before shipment arrives at warehouse for smooth Parts Generation Receipt process.<br>
5. Prepare documents and follow up with Customs Department to ensure smooth air and sea Shipment Clearances.<br>
6. Draft Warehouse preparation documents for all Shipments.<br>
7. Submit order forecast details to Suppliers upon approval from Senior Manager.<br>
8. Communicate &amp; follow-up with Warranty team - GSD in relation to Technical Information &amp; Special Order Parts for: forecast, order &amp; supply follow-up.<br>
9. Follow up with Suppliers &amp; update Parts cannibalize orders situation on daily basis.<br>
10. Follow up with Finance and Treasury departments in relation to Supplier payments/ Invoice Status.<br>
11. Provide details of invoice copy, Bill of Lading, branch code, stock to the Supervisor Receiving for MIRO Process.<br>
12. Ensure timely communication with Suppliers in relation to ETA / ETD Status after Shipment / Invoice.<br>
13. Identify areas for improvement and recommend kaizen ideas or suggestions to Asst. Manager.</div>
<div>
&#61607; Prepare periodic and ad hoc reports and presentations.<br>
&#61607; Document and maintain records of activities and process workflows on E-Synergy.<br>
&#61607; Adhere to Al-Sayer Group policies and health and safety regulations.<br>
&#61607; Perform other duties as requested by management.</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Education - Primary</b></h2>
</div><div><div>Pre Degree / High School</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Experience - Primary</b></h2>
</div><div><div>6</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Education - Alternate</b></h2>
</div><div><div>NA</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Experience - Alternate</b></h2>
</div><div><div>NA</div></div></div><div><div><h2 class="jobSectionHeader"><b>
CPC Experience</b></h2>
</div><div><div>1 year in previous grade</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Lingusitic Abilities</b></h2>
</div><div><div>English</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Techno-Functional Competencies</b></h2>
</div><div><div>B-Receiving Process at warehouse</div><div>
B-Distribution</div><div>
B-Inventory Process</div><div>
B-Product Knowledge</div><div>
S-Business Object</div><div>
B-E Synergy</div><div>
B-MS Word</div><div>
B-MS Excel</div><div>
B-MS PowerPoint</div><div>
B-MS Visio</div><div>
B-VMS-Supply Chain</div><div>
B-IMS- Supply Chain</div><div>
B-Policies and Procedures</div><div>
B-Products and Services</div><div>
B-Document Archival, Security and Management</div><div>
B-Business Writing</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Behavioral Competencies</b></h2>
</div><div><div>5 - Achievement Orientation</div><div>
5 - Problem Solving</div><div>
5 - Customer Orientation</div><div>
5 - Execution Excellence</div><div>
5 - Personal Effectiveness</div><div>
5 - Impact and Influence</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Certifications</b></h2>
</div></div><div></div><div><div><h2 class="jobSectionHeader"><b>Footer</b></h2>
</div><div>The information contained in this Job profile is the property of Al- Sayer Group. It must not be copied or used for commercial or other purposes without prior written consent of the Management of Al-Sayer Group.</div></div></div></div></div>

Career Opportunities: Officer, Inventory Control (14468)

Alghanim INDUSTRIES

<b>Date:</b> 28 Oct 2025
<br><br>
<b>Location:</b><br>
KW
<br><br>
<b>Company:</b><br>
Alghanim Industries
<br><br>
Long Description Job Summary
<br>The Customer Service Representative - Credit is tasked with providing credit solutions to customers by engaging with them and evaluating their needs. Coordination with the sales team is required to ensure that sales targets are met and, that credit specific KPI’s are achieved through meeting company standards in ensuring that all transactions are accurate, compliant, meet SLA, and maintain the highest level of customer relation and satisfaction by handling related issues within the area of responsibility.
<br>Job Responsibilities
<br><ul>
<li>Processing all credit transactions for electronics, Furniture and online.</li>
<li>Validate and ensure documentation compliance, and authenticity.</li>
<li>Assessing creditworthiness of clients and taking adequate steps to ensure receipt of payments and recovery of debts.</li>
<li>Ensure accuracy of all calculations.</li>
<li>Follow-up on approval of credit applications, transactions, exceptions and other related processes to ensure that SLA’s are met on all fronts.</li>
<li>Ensure that the Individual monthly sales targets is met.</li>
<li>Ensure that the company standard for customer satisfaction is met and maintained.</li>
<li>Selling related Easy Credit products and Services</li>
<li>Credit collection & instalment payment from customers including Down-Payments, early settlements, Overdue, legal and late payment charges collection.</li>
<li>Issuing Clearance certificates and Deals certificates for normal transactions ( not legal - no early settlement )</li>
<li>End-Of-Day Transactions batches.</li>
<li>Cash and K-Net reconciliation at End-Of-Day Batches</li>
</ul>
Candidate Requirements
<br><ul>
<li>0 – 2 years of experience.</li>
<li>2-year Diploma in a relevant field.</li>
<li>Customer-centric attitude.</li>
<li>Excellent communication skills.</li>
<li>Basic computer skills.</li>
<li>Bi-lingual (Arabic/English) preferred.</li>
</ul>
Education

Customer Service Representative - Credit

<div>Overview:
<div><b>
Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.</b></div><div><br>
</div><div>The SQL Database Engineer generally specializes in SQL Server administration Tier II &amp; III troubleshooting of Enterprise assets in a highly virtualized environment. The SQL Database Engineer manages SQL Server instances and databases on both physical and virtual servers, that are established as Stand- Alone instances, Failover Cluster Instances (FCI), and AlwaysOn Availability Groups (AG). Program: OMDAC-SWACA</div><div></div><div><b><br>
This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!</b></div><div></div><div><br>
You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.</div>
Responsibilities:
<ul><li>Provides capacity planning and continued database maintenance and support following industry standard best practices. Monitors, tunes and analyzes database operations for all Production, Test and Development environments.</li><li>
Uses available system performance monitoring counters, tools, and logs, as well as scripts such as T-SQL and PowerShell, to maintain and optimize SQL Server machines, instances, and databases.</li><li>
Monitors and creates scheduled jobs for proactively monitoring the performance of all SQL Server servers and instances.</li><li>
Administers SQL Server machines, instances and databases, and hardens them in accordance with Department of Defense Information Security Agency (DISA) Security Technical Implementation Guides (STIG).</li><li>
Documents performance standards and work performed.</li><li>
Provides necessary recommendations on potential system enhancements for, speed, security, scalability, integrity, and availability. Other additional duties may be assigned.</li><li>
Ability to troubleshoot servers and infrastructure equipment.</li><li>
Ability to assess networking requirements and provide solutions.</li><li>
Ability to make accurate and independent decisions under pressure.</li><li>
Excellent organizational, interpersonal, written, and verbal communication skills.</li><li>
Ability to perform comfortably in a fast-paced, deadline-oriented work environment.</li><li>
Ability to successfully execute many complex tasks simultaneously.</li><li>
Performs other duties and assignments as required.</li></ul>
Qualifications:
<ul><li><b>Qualifications</b></li><li><b>
Security Clearance:</b><ul><li>
Requires an active Secret Clearance</li></ul></li><li><b>
Education / Certifications:</b> <i>One year of related experience may be substituted for one year of education if degree is required.</i><ul><li>
Bachelor&rsquo;s Degree or equivalent experience preferably in Computer Science or MIS, IS, Engineering or related field.</li><li>
This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification. The authorized certifications for this job title are listed as follows:</li></ul></li><li><b>
BASELINE:
</b><ul><li>Cisco: CCNP Security</li><li>
CompTIA: CASP+ ce: Advanced Security Practitioner</li><li>
GIAC: GCED: Certified Enterprise Defender</li><li>
GIAC: GCIH: Certified Incident Handler</li><li>
ISACA: CISA: Certified Information Systems Auditor</li><li>
ISC2: CISSP (<b>or Associate</b>): Certified Information Systems Security Professional</li></ul></li><li><b>
COMPUTING ENVIRONMENT (CE):</b><ul><li>
Microsoft: MCSA: SQL Server 2012</li><li>
Microsoft: MCSA: SQL Server 2014</li><li>
Microsoft: MCSA: SQL 2016 Database Administration</li><li>
Microsoft: MCSA: SQL 2016 Database Development</li><li>
Microsoft: MCSE: Data Management and Analytics</li><li>
Microsoft: 365 Certified: Enterprise Administrator Expert</li><li>
Microsoft: Certified: Azure Database Administrator Associate</li><li>
Microsoft: Certified: Azure Security Engineer Associate</li><li>
Microsoft: Certified: Azure Solutions Architect Expert</li><li>
Microsoft: MCSA: SQL 2016 Database BI Development</li><li>
Microsoft: MCSE: Core Infrastructure</li><li>
Microsoft: MCSE: Productivity Solutions Expert</li></ul></li><li><b>
Experience:</b> <i>One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year Bachelors Degree in a Software Engineering or Business Information Systems discipline for three years general experience.</i><ul><li>
At least five years of practical experience working with various Microsoft SQL Server platforms, with a majority of experience working with SQL Server 2012 and higher.</li><li>
A solid understanding of virtualized, clustered, SQL server environments is preferred. Working knowledge of basic LAN network ports, protocols, and services, in relation to SQL Server machines, is required.</li><li>
Strong interpersonal, written, and oral communication skills are required.</li><li>
Experience with a customer service oriented company.</li></ul></li></ul><h4 class="jobSectionHeader"><b>
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients. #Clearance #LI-KA</b></h4></div>

SQL Database Engineer - Secret Clearance

V2X Inc

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   This position is physically located in Kuwait in support of LOGCAP***
   <br/>
   <br/>
  </li>
 </ul>
 The Employee Relations Specialist will act as the central point of contact and subject matter expert for employee relation issues and concerns. The ER Specialist coaches and advises employees and managers on progressive discipline, performance management, conflict resolution, and employment risk matters ensuring a consistent and aligned approach when managing employee relations across the program. He/she will gather detailed, pertinent information by conducting fact-finding interviews and investigations, interpret the findings, prepare documentation, and document &amp; track disciplinary actions taken for corrective action and grievances. He/she will maintain a positive employee relations environment including enabling management capability, oversight of manager's employee relations activities, maintaining the pulse of employee's ER experience, and professional handling of issues/cases in accordance with VECTRUS established practices.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 This position description is subject to change at any time as needed to meet the requirements of the program or company
 <br/>
 <br/>
 <ul>
  <li>
   Helps manage employee relations matters for LC V
  </li>
  <li>
   Provides counsel and guidance to managers and employees regarding company policies and procedures
  </li>
  <li>
   Conducts internal investigations
  </li>
  <li>
   Prepares required legal and Government reports
  </li>
  <li>
   Ensures that all terminations, investigations, and employee relations matters are handled with consistency and fairness and without discrimination.
  </li>
  <li>
   Works with managers and/or employees to address, manage, and resolve employee relations issues, while maintaining confidentiality
  </li>
  <li>
   Handles all ER matters which include, but are not limited to, employee performance, attendance, application of law, policy and procedure, Code of Conduct and compliance, etc
  </li>
  <li>
   Conducts internal investigations locally and through travel to field locations as needed
  </li>
  <li>
   Participates in unemployment hearings as needed
  </li>
  <li>
   Provides and participates in supervisory and employee training.
  </li>
  <li>
   Works closely with the Legal Department and outside counsel to ensure that the company is in compliance with employment law in the administration of company policies and procedures.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum Qualifications: Education/Certifications: One year related experience may be substituted for one year of education, if degree is required.
  </li>
  <ul>
   <li>
    BS/BA degree in Human Resources, Business Administration, Management, or related field.
   </li>
   <li>
    Must be able to obtain a Host Country Driver's License
   </li>
  </ul>
  <li>
   Experience:
  </li>
  <ul>
   <li>
    Minimum five (5) years of Human Resources disciplines experience required, with three (3) of those being in employee/labor relations including personnel investigations and conflict/complaint resolution and a minimum of two (2) years in an OCONUS contracting environment working in Human Resources is highly desirable.
   </li>
   <li>
    Candidate must also possess proficiency in EEO guidelines, and standard Human Resources policies/practices.
   </li>
   <li>
    Must also be able to work under pressure, manage multiple assignments simultaneously, and have excellent interpersonal skills.
   </li>
  </ul>
  <li>
   Skills:
  </li>
  <ul>
   <li>
    PHR preferred
   </li>
   <li>
    Strong client/customer focus, coupled with a collaborative style.
   </li>
   <li>
    Ability to handle confidential materials/issues, employee files, organizational change, grievances, and performance reviews.
   </li>
   <li>
    Strong attention to detail in composing and proofing materials, establishing priorities, scheduling and meeting deadlines.
   </li>
   <li>
    Ability to interact and communicate well with individuals at all levels of the organization and across cultures including the ability to handle difficult conversations.
   </li>
   <li>
    Ability to build authentic relationships by making oneself available to others and listening to and respecting the perspectives and opinions of others.
   </li>
   <li>
    Must possess excellent writing skills for the purpose of composing/drafting correspondence such as: disciplinary/adverse and performance based actions letters (e.g. reprimands, proposal and decisions for suspensions/removals, and performance improvement plans.
   </li>
   <li>
    Strong influencing skills and the ability to coach employees and management through complex, difficult and emotional issues and influence decisions without direct decision making authority.
   </li>
   <li>
    Demonstrated ability to resolve problems or issues by gathering and assessing information, taking advice, and using judgment that is consistent with standards, practices, policies, procedures, and regulations.
   </li>
  </ul>
  <li>
   Working Conditions:
  </li>
  <ul>
   <li>
    Must be capable of working in an extreme weather conditions with temperatures exceeding 120 degrees Fahrenheit. Indoor and/or outdoor environment with very adverse and harsh conditions (i.e., hot, dry, duty, desert environment with average temperatures of 30 degrees in the winter and 130 degrees in the summer months).
   </li>
   <li>
    Includes some industrial production environment conditions as well.
   </li>
  </ul>
  <li>
   Physical Requirements:
  </li>
  <ul>
   <li>
    Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
   </li>
   <li>
    Work may require heavy lifting, stooping, climbing, prolonged standing, prolonged sitting, and working with or in areas where a potential could exist for exposure to physical, chemical, or biological agents. Employee use of personal protective equipment (PPE) is required for some situations. PPE includes, but is not limited to, head, foot, torso, respiratory, vision, and hearing protective devices. Must comply with all Fire and Safety Regulations and post policies.
   </li>
  </ul>
 </ul>
 <strong>
  At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients
 </strong>
</div>


Employee Relations Specialist

<div>Overview:
<div><b>
***This position is physically located in Kuwait in support of LOGCAP***</b></div><div></div><div><br>
The Employee Relations Specialist will act as the central point of contact and subject matter expert for employee relation issues and concerns. The ER Specialist coaches and advises employees and managers on progressive discipline, performance management, conflict resolution, and employment risk matters ensuring a consistent and aligned approach when managing employee relations across the program. He/she will gather detailed, pertinent information by conducting fact-finding interviews and investigations, interpret the findings, prepare documentation, and document &amp; track disciplinary actions taken for corrective action and grievances. He/she will maintain a positive employee relations environment including enabling management capability, oversight of manager's employee relations activities, maintaining the pulse of employee's ER experience, and professional handling of issues/cases in accordance with VECTRUS established practices.</div><br>
<div></div>
Responsibilities:
<div><i>
This position description is subject to change at any time as needed to meet the requirements of the program or company</i></div><ul><li>
Helps manage employee relations matters for LC V</li><li>
Provides counsel and guidance to managers and employees regarding company policies and procedures</li><li>
Conducts internal investigations</li><li>
Prepares required legal and Government reports</li><li>
Ensures that all terminations, investigations, and employee relations matters are handled with consistency and fairness and without discrimination.</li><li>
Works with managers and/or employees to address, manage, and resolve employee relations issues, while maintaining confidentiality</li><li>
Handles all ER matters which include, but are not limited to, employee performance, attendance, application of law, policy and procedure, Code of Conduct and compliance, etc</li><li>
Conducts internal investigations locally and through travel to field locations as needed</li><li>
Participates in unemployment hearings as needed</li><li>
Provides and participates in supervisory and employee training.</li><li>
Works closely with the Legal Department and outside counsel to ensure that the company is in compliance with employment law in the administration of company policies and procedures.</li></ul>
Qualifications:
<ul><li><b>Minimum Qualifications: </b>Education/Certifications: One year related experience may be substituted for one year of education, if degree is required.<ul><li>
BS/BA degree in Human Resources, Business Administration, Management, or related field.</li><li>
Must be able to obtain a Host Country Driver's License</li></ul></li><li><b>
Experience:</b><ul><li>
Minimum five (5) years of Human Resources disciplines experience required, with three (3) of those being in employee/labor relations including personnel investigations and conflict/complaint resolution and a minimum of two (2) years in an OCONUS contracting environment working in Human Resources is highly desirable.</li><li>
Candidate must also possess proficiency in EEO guidelines, and standard Human Resources policies/practices.</li><li>
Must also be able to work under pressure, manage multiple assignments simultaneously, and have excellent interpersonal skills.</li></ul></li><li><b>
Skills:</b><ul><li>
PHR preferred</li><li>
Strong client/customer focus, coupled with a collaborative style.</li><li>
Ability to handle confidential materials/issues, employee files, organizational change, grievances, and performance reviews.</li><li>
Strong attention to detail in composing and proofing materials, establishing priorities, scheduling and meeting deadlines.</li><li>
Ability to interact and communicate well with individuals at all levels of the organization and across cultures including the ability to handle difficult conversations.</li><li>
Ability to build authentic relationships by making oneself available to others and listening to and respecting the perspectives and opinions of others.</li><li>
Must possess excellent writing skills for the purpose of composing/drafting correspondence such as: disciplinary/adverse and performance based actions letters (e.g. reprimands, proposal and decisions for suspensions/removals, and performance improvement plans.</li><li>
Strong influencing skills and the ability to coach employees and management through complex, difficult and emotional issues and influence decisions without direct decision making authority.</li><li>
Demonstrated ability to resolve problems or issues by gathering and assessing information, taking advice, and using judgment that is consistent with standards, practices, policies, procedures, and regulations.</li></ul></li><li><b>
Working Conditions:</b><ul><li>
Must be capable of working in an extreme weather conditions with temperatures exceeding 120 degrees Fahrenheit. Indoor and/or outdoor environment with very adverse and harsh conditions (i.e., hot, dry, duty, desert environment with average temperatures of 30 degrees in the winter and 130 degrees in the summer months).</li><li>
Includes some industrial production environment conditions as well.</li></ul></li><li><b>
Physical Requirements:</b><ul><li>
Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.</li><li>
Work may require heavy lifting, stooping, climbing, prolonged standing, prolonged sitting, and working with or in areas where a potential could exist for exposure to physical, chemical, or biological agents. Employee use of personal protective equipment (PPE) is required for some situations. PPE includes, but is not limited to, head, foot, torso, respiratory, vision, and hearing protective devices. Must comply with all Fire and Safety Regulations and post policies.</li></ul></li></ul><h4 class="jobSectionHeader"><b>
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients</b></h4></div>

Landmark Group

<div>
 <p>
  The Customer Care Associate (Arabic Speaking) will be responsible for managing customer communication and experience for Home Delivery Operations. The role involves handling customer inquiries, delivery coordination, issue resolution, and post-delivery feedback while ensuring adherence to predefined SLAs.
 </p>
 <p>
  This individual will act as the communication bridge between customers, HDO teams, and stores to ensure smooth delivery execution, timely updates, and high levels of satisfaction (NPS). The role demands fluency in
  <strong>
   Arabic and English
  </strong>
  , excellent communication skills, and a strong sense of ownership toward customer delight.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <strong>
   1. Customer Communication &amp; Experience
  </strong>
 </p>
 <ul>
  <li>
   Handle inbound and outbound calls in Arabic and English related to delivery updates, rescheduling, product inquiries, and complaint resolutions.
  </li>
  <li>
   Ensure all customer queries and complaints are logged, tracked, and resolved within predefined timelines and service levels.
  </li>
  <li>
   Coordinate with the delivery, warehouse, and store teams to provide accurate delivery status and real-time updates to customers.
  </li>
  <li>
   Support delivery exceptions (delays, postponements, damages, etc.) with proactive communication to minimize customer dissatisfaction.
  </li>
  <li>
   Maintain empathy, professionalism, and positive tone across all interactions to enhance customer experience.
  </li>
  <li>
   Capture customer feedback post-delivery and share insights with the operations team for service improvement.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   2. SLA &amp; Process Adherence
  </strong>
 </p>
 <ul>
  <li>
   Ensure all service requests and complaints are resolved within defined turnaround times.
  </li>
  <li>
   Support tracking of delivery lead times and ensure adherence to promised service levels.
  </li>
  <li>
   Follow the standard operating procedures (SOPs) for call handling, escalation, and documentation.
  </li>
  <li>
   Monitor daily call logs, categorize issues, and report recurring trends for process improvement.
  </li>
  <li>
   Coordinate with CRM systems to ensure all customer records and interactions are accurately maintained.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   3. Coordination with HDO &amp; Stores
  </strong>
 </p>
 <ul>
  <li>
   Collaborate with Home Delivery Operations (HDO) teams for scheduling, dispatch confirmation, and delivery updates.
  </li>
  <li>
   Work closely with store operations to resolve post-sales issues related to delivery, assembly, or returns.
  </li>
  <li>
   Support the logistics and control tower teams by providing accurate and timely customer communication feedback.
  </li>
  <li>
   Participate in daily huddles and structured reviews to align on open cases, delays, or escalations.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   4. Continuous Improvement &amp; Engagement
  </strong>
 </p>
 <ul>
  <li>
   Share observations and improvement ideas related to communication flow, complaint handling, or delivery scheduling.
  </li>
  <li>
   Participate in regular team training and development sessions to enhance product, process, and system knowledge.
  </li>
  <li>
   Maintain high standards of data confidentiality, call quality, and compliance with organizational policies.
  </li>
  <li>
   Contribute to overall NPS improvement by ensuring positive and solution-oriented interactions.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Deliverables:
  </strong>
 </p>
 <ul>
  <li>
   Customer queries and complaints resolved within defined SLAs.
  </li>
  <li>
   Improvement in customer satisfaction and NPS for Home Delivery.
  </li>
  <li>
   Effective communication between customers, HDO, and store teams.
  </li>
  <li>
   Accurate call documentation and reporting in CRM.
  </li>
  <li>
   Adherence to process, tone, and quality standards in every interaction.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Desired Candidate Profile:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Education:
   </strong>
   Graduate in any discipline (Business Administration, Communications, or related field preferred).
  </li>
  <li>
   <strong>
    Experience:
   </strong>
   2&ndash;5 years of experience in a customer service or call center role within retail, e-commerce, or logistics operations.
  </li>
  <li>
   <strong>
    Language Skills:
   </strong>
   Fluency in
   <strong>
    Arabic (mandatory)
   </strong>
   and proficiency in
   <strong>
    English (spoken &amp; written)
   </strong>
   .
  </li>
  <li>
   Strong interpersonal, problem-solving, and customer-handling skills.
  </li>
  <li>
   Familiarity with CRM tools, ticketing systems, or call management platforms.
  </li>
  <li>
   Ability to multitask and work in a fast-paced, customer-centric environment.
  </li>
  <li>
   Empathetic, patient, and able to handle high-pressure situations calmly and professionally.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Behavioral Competencies:
  </strong>
 </p>
 <ul>
  <li>
   Customer-first attitude.
  </li>
  <li>
   Strong communication and listening skills.
  </li>
  <li>
   Detail-oriented and process-driven.
  </li>
  <li>
   Team player with collaborative mindset.
  </li>
  <li>
   Positive and proactive approach to problem-solving.
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Service Assistant

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