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customer relations officer

Beno

Job Description : As a Client Relations Officer / Hostess, you will be the face of our company, responsible for creating a positive first impression.Your role involves welcoming clients, assisting them with their needs, and ensuring their experience is exceptional.You will also be responsible for maintaining a welcoming and organized environment.Key Responsibilities : Greet and welcome clients with a friendly and professional demeanor.Assist clients by answering inquiries and guiding them through our services / products.Manage bookings efficiently.Build and maintain positive relationships with clients to enhance customer loyalty.Handle client feedback and complaints gracefully, ensuring prompt resolution.Collaborate with team members to ensure smooth operations and high service standards.Requirements : Previous experience as a hostess, client relations officer, or in a customer-facing role is preferred.Excellent communication and interpersonal skills.Professional appearance and a positive attitude.Strong problem-solving skills and the ability to remain calm under pressure.Flexibility to work in shifts, including weekends and holidays.English language is a must, additional languages is an advantage.What We Offer : Competitive salary and benefits package.A dynamic and supportive work environment.Opportunities for growth and career development.

Client Service Officer / Hostess

WADI ALSAHAB FOR MANAGEMENT CONSULTANCIES CO.

Get AI-powered advice on this job and more exclusive features.Company Overview Wadi Alsahab for Management Consultancies Co. is dedicated to delivering high-quality management consultancy services in the United Arab Emirates. We pride ourselves on our commitment to excellence, fostering a culture of innovation, teamwork, and customer satisfaction. Our mission is to empower businesses through strategic consulting solutions that drive growth and operational efficiency. At Wadi Alsahab, our core values include integrity, collaboration, and a customer-focused approach that ensures we meet the unique needs of each client. Join our team and be part of a dynamic environment where your contributions matter!Company Overview Wadi Alsahab for Management Consultancies Co. is dedicated to delivering high-quality management consultancy services in the United Arab Emirates. We pride ourselves on our commitment to excellence, fostering a culture of innovation, teamwork, and customer satisfaction. Our mission is to empower businesses through strategic consulting solutions that drive growth and operational efficiency. At Wadi Alsahab, our core values include integrity, collaboration, and a customer-focused approach that ensures we meet the unique needs of each client. Join our team and be part of a dynamic environment where your contributions matter! Role Responsibilities <ul><li>Manage incoming calls and customer inquiries professionally.</li><li>Provide information about products and services to customers.</li><li>Handle customer complaints effectively and efficiently.</li><li>Maintain accurate records of customer interactions.</li><li>Process orders and coordinate with other departments as necessary.</li><li>Follow up on customer interactions to ensure satisfaction.</li><li>Assist with the development and implementation of customer service policies.</li><li>Identify and escalate issues that require higher-level attention.</li><li>Gather customer feedback to improve service and processes.</li><li>Support the sales team by providing exceptional customer service.</li><li>Train and mentor new staff in customer service processes and practices.</li><li>Develop and maintain positive relationships with customers.</li><li>Participate in team meetings to improve service delivery.</li><li>Perform data entry tasks related to customer service operations.</li><li>Stay updated on product knowledge and service offerings. </li></ul>Qualifications <ul><li>High school diploma or equivalent; additional education is a plus.</li><li>Proven experience in customer service or a similar role.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving abilities.</li><li>Ability to work well under pressure.</li><li>Familiarity with CRM systems and practices.</li><li>Strong organizational skills and attention to detail.</li><li>Ability to work both independently and collaboratively.</li><li>Proficiency in Microsoft Office Suite.</li><li>Fluency in Arabic and English; additional languages are an advantage.</li><li>Positive attitude and a willingness to learn.</li><li>Previous experience in a fast-paced environment.</li><li>Ability to handle difficult situations with composure.</li><li>Adequate knowledge of company products and services.</li><li>Ability to adapt to shifting priorities. </li></ul>Join Our Team If you are a customer-focused individual with a passion for service excellence, we invite you to apply for the Customer Services Representative position at Wadi Alsahab for Management Consultancies Co. Become a valuable part of our team and contribute to our mission of delivering outstanding customer experiences! Skills: organizational skills,microsoft office suite,customer service,arabic,technical proficiency,conflict resolution,communication,crm systems,problem-solving,time management,english,adaptability,communication skills,team collaboration Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Other</li><li> Industries Human Resources Services</li></ul>Referrals increase your chances of interviewing at WADI ALSAHAB FOR MANAGEMENT CONSULTANCIES CO. by 2xGet notified about new Customer Service Representative jobs in Dubai, Dubai, United Arab Emirates. 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Customer Services Representative

Suitestay

We are looking for Guest Relation Officer (English - Arabic Speaker) to provide high-quality service to our Holiday Homes.In this role, you should be an excellent communicator who can stay positive. You should also be reliable and customer-oriented, as you'll serve as a primary point of contact for our guests.Job descriptionUndergraduate / college degree (Preferred)Previously worked at a Holiday Homes company (at least 2 year of experience)Has experience with Property Management softwares like Hostaway or GuestyHas experience and familiar with Airbnb, Booking.com, Bayut, and DubizzleFamiliar with DTCM regulations and filingsLives in Mainland Dubai or relatively closeSpeaks good English and ArabicGood sales and communication skills, pays close attention to detailShould have a driving license- we will sponsor the fuelWilling to work on a flexible schedulePeople's person, excellent communication and organization skillsHospitality related experience and knowledge in hospitality industry standardA customer-oriented and professional attitudeMotivated and proactiveJob functions include but not limited to:1. Managing guest check ins and checkouts2. Guest relations and communications3. Uploading listings on Airbnb, booking.com4. Coordinate property management like cleanings and maintenance with respective teamsJob Type: Full-timePay: Up to AED3,500.00 per monthApplication Question(s):<ul><li>Are you comfortable working under pressure?</li><li>Have you previously worked in a fast-paced environment like Dubai?</li><li>Are you willing to work long hours or handle urgent tasks when needed?</li><li>Can you handle guest or client issues during stressful situations?</li></ul>

Holiday Homes Guest Relations Officer

SmartStay

<div>
 
 Reinventing Short-Term Renting
 
 
 
 At SmartStay, we&rsquo;re changing the game in Dubai&rsquo;s hospitality scene with our exceptional approach to managing holiday homes. Our focus is on providing 5-star guest experiences and ensuring every stay is unforgettable. We believe that delivering outstanding service leads to glowing reviews and, most importantly, keeps guests coming back.
 
 
 
 The Role: Guest Relations Officer
 
 
 
 We are looking for a proactive Guest Relations Officer to join our growing team at SmartStay. In this role, you will be the face of our brand, greeting guests upon arrival, ensuring a smooth check-in, and making them feel at home from the moment they walk through the door. Your focus will be on creating exceptional guest experiences, encouraging returning guests, and securing positive reviews that help drive our reputation.
 
 
 This is a fantastic opportunity for someone with experience in hospitality, particularly in 5-star hotels or holiday homes in Dubai. You will work independently but collaborate closely with the team to ensure smooth operations and a consistent guest experience. If you're passionate about delivering exceptional service and have a desire to grow with a fast-paced, dynamic company, this is the role for you.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Welcome guests personally, ensuring a smooth check-in and providing a warm, friendly greeting. Conduct property walkthroughs to ensure everything is perfect for their stay.
 </li>
 <li>
 Implement strategies during check-in to build rapport with guests, encouraging them to leave five-star reviews and return for future stays.
 </li>
 <li>
 Work closely with the team to maintain a seamless operation, making sure everything runs smoothly from check-in to check-out.
 </li>
 <li>
 Ensure all guest requests and operational issues are handled effectively by coordinating with housekeeping, maintenance, and suppliers.
 </li>
 <li>
 Use property management tools like Hostaway and Breezeway to manage both guest interactions and property tasks, ensuring efficiency and quality in everything we do.
 </li>
 <li>
 Be flexible and available to work night shifts to accommodate late-night check-ins
 
 
 </li>
 </ul>
 
 Key Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 Proven experience as a Guest Relations Officer, ideally in 5-star hotels or holiday homes in Dubai, with a focus on in-person interactions and making guests feel special.
 </li>
 <li>
 Experience handling guest interactions that lead to positive reviews and returning guests.
 </li>
 <li>
 Exceptional communication skills in English, with the ability to provide outstanding service and create lasting relationships with guests.
 </li>
 <li>
 Comfortable working independently and taking ownership of your tasks while being part of a team.
 </li>
 <li>
 Flexible and able to work night shifts to accommodate late check-ins and ensure a smooth experience for guests.
 </li>
 <li>
 Familiarity with property management tools like Hostaway and Breezeway, which help with both reservation management and property maintenance, is a plus.
 </li>
 <li>
 Experience with building management tools like Sakani and using the DTCM portal for guest registration and compliance is a plus.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive salary with performance-based bonuses and rapid growth opportunities.
 </li>
 <li>
 Full residency sponsorship and comprehensive healthcare coverage with no co-pay.
 </li>
 <li>
 Opportunities to develop professionally and grow within a fast-growing company.
 </li>
 <li>
 A dynamic and collaborative work environment where your contributions directly influence the guest experience.
 </li>
 <li>
 A chance to directly influence the growth and quality level of SmartStay, making a meaningful impact on the future of hospitality in Dubai.
 
 
 </li>
 </ul>
 
 How To Apply:
 
 
 
 If you&rsquo;re passionate about providing exceptional guest experiences and are ready to be part of a fast-growing company, we want to hear from you. Applications are reviewed on a rolling basis, so don&rsquo;t delay. Join us to shape the future of hospitality!
</div>

Guest Relations Officer

Avianna Blessy Investment Consultancy

We are looking for an astute procurement officer to oversee purchasing activities and ensure that purchased items are both cost-efficient and of high quality. The procurement officer's responsibilities include supervising staff, maintaining positive supplier relations, evaluating supply options, approving purchases, and maintaining accurate records.To be successful as a procurement officer you should have an analytical mind and keep up with product and service trends. Ultimately, a top procurement officer should be able to negotiate well and ensure that all purchases comply with company standards.Procurement Officer Responsibilities:<ul><li>Overseeing and supervising employees and all activities of the purchasing department.</li><li>Preparing plans for the purchase of equipment, services, and supplies.</li><li>Following and enforcing the company's procurement policies and procedures.</li><li>Reviewing, comparing, analyzing, and approving products and services to be purchased.</li><li>Managing inventories and maintaining accurate purchase and pricing records.</li><li>Maintaining and updating supplier information such as qualifications, delivery times, product ranges, etc.</li><li>Maintaining good supplier relations and negotiating contracts.</li><li>Researching and evaluating prospective suppliers.</li><li>Preparing budgets, cost analyses, and reports.</li></ul>Procurement Officer Requirements:<ul><li>2+ years of experience as a procurement officer or in a similar position.</li><li>Proficiency in Microsoft Office and purchasing software.</li><li>Strong communication and negotiation skills.</li><li>Good analytical and strategic thinking skills.</li><li>Supervisory and management experience.</li><li>Attention to detail.</li></ul>Job Type: Full-time

Procurement Engineer

WADI ALSAHAB FOR MANAGEMENT CONSULTANCIES

<div>
 Human Resources Officer &mdash; Management Consulting / Professional Services (UAE)
 
 
 
 About The Opportunity
 
 
 
 We operate in the management consulting and professional services sector, delivering HR, talent and organizational-development solutions for clients and in-house operations across the United Arab Emirates. We seek a hands-on Human Resources Officer to run day-to-day HR operations on-site, ensure compliance with UAE labour regulations, and support a high-performing workforce in a fast-paced consultancy environment.
 
 
 Role &amp; Responsibilities
 
 
 <ul>
 <li>
 Manage full-cycle recruitment: draft job descriptions, screen CVs, coordinate interviews, and support offer negotiation and onboarding logistics.
 </li>
 <li>
 Maintain accurate employee records and HRIS data; implement timely updates for contracts, updates, and status changes.
 </li>
 <li>
 Coordinate payroll input and benefits administration with payroll providers; ensure accurate deductions, leaves, and reimbursements.
 </li>
 <li>
 Administer onboarding and offboarding processes&mdash;contracts, visas/work permits, induction, exit clearance and final settlements.
 </li>
 <li>
 Provide employee-relations support: address inquiries, resolve routine HR issues, and escalate complex matters to senior HR when needed.
 </li>
 <li>
 Ensure compliance with UAE Labour Law and internal HR policies; prepare HR reports and support audits and regulatory submissions.
 
 
 </li>
 </ul>
 
 Skills &amp; Qualifications
 
 
 
 Must-Have
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field.
 </li>
 <li>
 Minimum 2 years of hands-on HR operations experience in the UAE or GCC, including recruitment and payroll coordination.
 </li>
 <li>
 Practical knowledge of UAE Labour Law and employment regulations.
 </li>
 <li>
 Experience maintaining HRIS records and producing HR reports (Excel proficiency essential).
 </li>
 <li>
 Strong administrative discipline: contract administration, visa/work-permit coordination and document control.
 </li>
 <li>
 Fluent English; Arabic proficiency is an advantage.
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Experience with HRIS platforms such as SAP SuccessFactors, Oracle HCM, or Workday.
 </li>
 <li>
 Previous exposure to consulting or professional services environments.
 </li>
 <li>
 Familiarity with payroll platforms or payroll service coordination (ADP, local payroll providers).
 
 
 </li>
 </ul>
 Benefits &amp; Culture Highlights
 
 
 <ul>
 <li>
 On-site role with exposure to cross-functional consulting teams and client-facing HR projects.
 </li>
 <li>
 Competitive UAE benefits package, visa support and professional development opportunities.
 </li>
 <li>
 Fast-paced, collaborative culture that rewards initiative and continuous improvement.
 
 
 </li>
 </ul>
 This Human Resources Officer role is ideal for a detail-oriented HR professional who thrives in operational delivery, compliance, and people-focused service within the UAE market. Keywords: HR Officer, Human Resources Officer, HRIS, recruitment, onboarding, payroll, UAE Labour Law, employee relations, HR operations.
 
 
 Skills: employee relations,human resources,hris,payroll processing
</div>

HR Officer

The Closet General Trading LLC

Seller Relations Officer is responsible for providing assistance, information, and support to customers through email, WhatsApp, and phone calls. The role includes answering inquiries, relaying customer issues and concerns to the Product Management Director and team members and ensuring overall customer satisfaction through effective communication.
 
 Key Responsibilities 
 Respond promptly to customer inquiries across channels (email, WhatsApp, phone calls) in a professional manner.
 Provide accurate information to customers and escalate issues and concerns to team members.
 Maintain strong customer relationships by ensuring satisfaction and trust.
 Collaborate with internal teams to resolve customer challenges effectively.
 Relay customer issues and concerns to team members.
 Collect and verify customers bank account details for settlement transactions.
 Perform other related tasks as directed by Product Management Director.
 
 Qualifications: 
 Proven experience in customer service or a related role.
 Excellent verbal and written communication skills (English and Arabic). 
 Strong active listening and comprehension skills.
 Ability to handle multiple inquiries simultaneously and prioritize tasks effectively.
 Flexibility to manage different customer types and adapt communication styles accordingly.
 Detail-oriented with problem-solving and organizational skills.

Seller Relations Officer

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