customer relations specialist

ORO24 Developments

<div>
 
 
 Key Responsibilities:
 
 
 
 -Guide customers to complete unit/property documentation and registration.
 
 
 -Follow up with customers on critical and pending issues relating to projects, like (termination of contract, cancellation of contract, transfer letters for the project, defaulters, etc).
 
 
 -Fully aware of the regulations and laws pertaining to Dubai RERA.
 
 
 -Provide customers with a exceptional quality service experience.
 
 
 -Develop and maintain positive customer relations by creating and sustaining good will and by providing consistently responsive quality service.
 
 
 -Retain customers and reflect professional image of the company.
 
 
 -Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
 
 
 -Keep records of customer interactions, process customer requests, and file documents.
 
 
 -Proven ability to tactfully communicate via phone and email with customers, brokers, and internal team members.
 
 
 -Demonstrated ability to manage multiple projects and tasks daily with efficiency and accuracy.
 
 
 -Ability to organize and prioritize work assignments to meet deadlines.
 
 
 -Show tact, discretion, confidentiality and good judgment in handling sensitive and confidential matters and documentation.
 
</div>

Customer Relationship Management Executive

Emirates

Job PurposeTo deliver a seamless sales and service experience to Emirates Holidays customers through sharing expertise of our destinations and providing operational and service support to our customers across all stages of their journey, across our various channels including, but not limited to, phone, face-to-face, email, WhatsApp, and live chat.ResponsibilitiesGENERICProvide a high-quality customer experience to every customer, every time.By listening carefully to our customers, you will understand their exact needs &amp; requirements, ensuring that all queries are dealt with within our minimum service level agreements.Ensuring that all forms of contact are handled quickly, and with a friendly `can-do? attitude, whilst achieving and exceeding sales &amp; service performance targets, against key performance indicators.Using initiative, keep up to date with product changes, and personal development to always be one step ahead of the game.Build and maintain valuable relationships with customers and partners, ensuring that tone of voice, written language and contact are in line with our brand guidelines.Where appropriate, find the opportune time to promote &amp; sell our wide range of products &amp; services.Effectively utilise all available systems, including our CRM system, to effectively manage the customer lifecycle.SPECIFICRetail stores Meet customers face to face at one of our retail outlets, working in a fast paced environment, inspiring our new &amp; existing customers handcraft their perfect holiday. Using a combination of new technology, and personalised customer service, showcase our fantastic product range, and bring holidays to life. You will act as a brand ambassador, adhering to the meticulous Emirates grooming standards, ensuring that you represent Emirates Holidays at all times.Customer Fulfilment Conduct financial reconciliation on Emirates Holidays bookings, working closely with the respective stakeholders including business finance to ensure accurate file closures, to record profit Ticketing for all Emirates Holidays bookings, in line with the agreed guidelines. Provide business support to the outstations sales team, helping them to secure the sale by coordinating with suppliers for rates and availability, assisting with ticketing queries, providing product support, dealing with failed flights and hotels, and tallying of financial records.Customer Relations Review, investigate &amp; respond to all customer complaints in line with our agreed standards and policies. Work closely with our various internal and external stakeholders to find solutions when things go wrong. Act as the first port of call for any in-resort customer emergencies or disruption, supporting them with making urgent changes to their bookings, coordinating with our suppliers, and provide them with advice.Dubai In-Resort Concierge Effectively engage with customers ahead of their arrival with a pre-departure call, giving them an overview of their holiday, capturing special requests, as well as promoting our range of ancillary products. Conduct welcome meetings with customers? upon their arrival, helping them get the best from their holiday. Achieve the agreed in-resort sales and customer satisfaction targets.Non-Voice Handle emails, live chat &amp; WhatsApp messaging in line with our agreed service standards &amp; SLAs.

Travel Consultant

The Petshop

<div>
 
 
 Job Overview
 
 
 
 As a CRM &amp; Loyalty Specialist, you are an analytical professional with a proven track record of driving revenue growth and increasing customer retention through targeted communications. You will work closely with the CRM &amp; Loyalty Manager and cross-functional teams to implement engaging, creative, and customer-centric strategies that increase LTV, analyze cohorts, and leverage data for impactful decisions. You will actively execute campaigns, iterate quickly through A/B testing and experimentation, and utilize marketing tools to optimize CRM &amp; Loyalty initiatives. Hands-on experience in planning, launching, and analyzing customer retention campaigns is essential, as is a strong obsession with analytics for both online and offline channels.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Creative Development
 
 
 <ul>
 <li>
 Ideate and assist in developing the CRM &amp; Loyalty campaign calendar in support of the CRM &amp; Loyalty Manager.
 </li>
 <li>
 Develop creatives, content, and blogs with creative teams/agencies, managing briefs to campaign execution.
 </li>
 <li>
 Coordinate internally for product identification, asset reception, stock checks, briefs, feedback, and approvals with managers, designers, and agencies.
 </li>
 <li>
 Create HTML/Email templates, including link creation and UTMs.
 </li>
 <li>
 Build content for multiple channels &ndash; SMS, Email Newsletters, Push Notifications, In-App/In-Web messages, and WhatsApp &ndash; including copywriting, translation, link creation, and testing.
 </li>
 <li>
 Contribute to raising awareness around loyalty programs and key CRM activities by coordinating with product, purchase, social, and e-commerce teams.
 </li>
 </ul>
 
 
 Campaign Setup
 
 
 <ul>
 <li>
 Support the execution of the yearly CRM &amp; Loyalty communication calendar by setting up campaigns in coordination with design, product, data, and loyalty partner teams.
 </li>
 <li>
 Assist in setting up phased campaign automation, monitoring, and updating campaigns.
 </li>
 <li>
 Test and execute campaigns in collaboration with design, product, operations, tech, and data teams.
 </li>
 <li>
 Implement, update, and test all triggered and lifecycle campaigns monthly, working closely with the central team and loyalty partners.
 </li>
 </ul>
 
 
 Reporting
 
 
 <ul>
 <li>
 Monitor, analyze, and optimize results for all CRM communication activities.
 </li>
 <li>
 Develop daily reports using KPIs such as response metrics (opens, clicks, reactivity rate, unsubscribe rate), online conversions, additional revenue, and profitability.
 </li>
 <li>
 Use insights from reports to recommend communication best practices.
 </li>
 </ul>
 
 
 Administrative &amp; Other Tasks
 
 
 <ul>
 <li>
 Coordinate with vendors for invoices related to loyalty &amp; CRM tasks and submit them to accounts.
 </li>
 <li>
 Track and follow up on PO approvals and payments.
 </li>
 <li>
 Monitor monthly CRM creative communication and execution actuals vs. budget.
 </li>
 <li>
 Assist in resolving loyalty program queries in coordination with operations, IT, loyalty partners, and other departments.
 </li>
 <li>
 Support the creation and uploading of CMS pages on-site and in-app to enhance the customer journey, including banners and other assets.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 4+ years of proven experience in Loyalty &amp; CRM.
 </li>
 <li>
 Minimum of a master&rsquo;s degree from a reputed and recognized institution.
 </li>
 <li>
 Highly creative with a keen eye for detail and precision.
 </li>
 <li>
 Strong analytical skills and excellent command of English (Arabic is a plus).
 </li>
 <li>
 Hands-on experience with CRM tools (e.g., MoEngage, Clevertap, Hubspot).
 </li>
 <li>
 Creative thinker with confidence in leading product initiatives.
 </li>
 <li>
 Basic understanding of HTML, AMP, and SQL is a plus.
 </li>
 <li>
 Excellent proofreading and copy-editing skills for all forms of communication, including emails, reports, and newsletters.
 </li>
 <li>
 Sound understanding of marketing principles and CRM marketing best practices.
 </li>
 <li>
 Proficiency with MS Office (Word, Excel, PowerPoint, Publisher) and survey tools (e.g., Google Forms, Typeform).
 </li>
 <li>
 Experience with online measurement tools such as Google Analytics, Facebook Insights, etc.
 </li>
 <li>
 Ability to work collaboratively, proactively, and effectively as a team member to achieve personal and collective goals within tight deadlines with minimal supervision.
 </li>
 <li>
 Self-motivated, well-organized, detail-oriented, and able to prioritize effectively.
 </li>
 <li>
 Strong interpersonal and communication skills.
 </li>
 </ul>
 
 
 
 
 
 Benefits
 
 
 <ul>
 <li>
 Pet-friendly workplace
 </li>
 <li>
 Life and medical insurance
 </li>
 <li>
 Employee discounts
 </li>
 <li>
 Career growth opportunities
 </li>
 <li>
 Fast-paced and dynamic environment
 </li>
 </ul>
</div>

CRM & Loyalty Specialist

imtiaz events and exhibition management

Social Media Specialist responsibilities include:<ul><li>Building and executing social media strategy through competitive and audience research</li><li>Setting up and optimizing company pages within each social media platform</li></ul>Job briefWe are looking for a driven Social Media Specialist to attract and interact with targeted virtual communities and networks users.The goal is to gradually achieve superior customer engagement and intimacy, website traffic and revenue by strategically exploiting all aspects of the social media marketing roadmap.Social media specialists should have a solid understanding of how each social media channel works and how to optimize content so that it is engaging on those channels. You are responsible for joining relevant conversations on behalf of the brand and &ldquo;soft selling&rdquo; the product by providing support to current and prospective customers.Responsibilities<ul><li>Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification</li><li>Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action</li><li>Set up and optimize company pages within each platform to increase the visibility of company&rsquo;s social content</li><li>Moderate all user-generated content in line with the moderation policy for each community</li><li>Create editorial calendars and syndication schedules</li><li>Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information</li><li>Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions</li></ul>Requirements<ul><li>Proven working experience in social media marketing or as a Digital Media Specialist</li><li>Excellent consulting, writing, editing (photo/video/text), presentation and communication skills</li><li>Demonstrable social networking experience and social analytics tools knowledge</li><li>Adequate knowledge of web design, web development, CRO and SEO</li><li>Knowledge of online marketing and good understanding of major marketing channels</li><li>Positive attitude, detail and customer oriented with good multitasking and organisational ability</li><li>Fluency in English</li><li>BS in Communications, Marketing, Business, New Media or Public Relations</li></ul>Job Types: Full-time, PermanentPay: AED6,000.00 - AED14,000.00 per month

Social Media Specialist

Mashreq Corporate & Inve...

An Employee Relations Specialist will be responsible for maintaining positive employee relationships and ensuring compliance with employment laws.The role requires to handle sensitive employee issues and employee records with high degree of confidentiality and integrity, facilitate training, and provide guidance on PICG policies and procedures in accordance with the overall organizational policies and in keeping with the local laws and regulations. The incumbent will work closely with the Global ER head to support all facets of PICG for the business.Addressing employee relations issues, such as harassment allegations, work complaints, or other employee concerns.Contacting employees whose BGV is red along with the PABP s and taking appropriate actions in consultation with the business.Conducting investigations on breach of code of conduct, negative background verification and whistleblower complaints. Providing support to other People Advisory &amp; Business Partners by ER issues, taking legal opinion where necessary and communicating to employees, business stakeholders and corporate stakeholders. Scheduling audits on policies and processes, overseeing third party vendor audits as part of statutory compliance and managing communications for PICG to the business. Documenting terminations, warning letters, legal opinion, and all Employee relations related information. Being the part of IC for Prevention of Sexual harassment (POSH), liaising with the external vendor, tracking completion of POSH training and training of IC members. Assisting PABP with employees' needs, resolving their concerns, and improving employee relations concerns proactively within the workplace.A professional or relevant post graduate management qualification is essential.7-10 years of experience in Human Resources with specialization in employee relations both operational and strategic level.Strong interpersonal skills, influencing, high level of analytical ability.Prior work experience with banking business/financial services industry is a distinct advantage.Highly customer focused, as it demands in a service industry.Strong leadership skills, experience in working with matrixed organizations. In-depth knowledge of all subjects in HR with experience of labor laws and employee relations is preferred.A proven track record of complex employee relations issues.

Assistant Manager, Employee Relations

Talents Tide

<div>
 
 
 📌 Job Opportunity: Manager &ndash; Customer Complaint Management:
 
 
 
 We are hiring an experienced
 
 Manager &ndash; Customer Complaint Management
 
 to lead our customer care function and drive continuous service improvement. The ideal candidate will excel in resolving escalated complaints, enhancing customer satisfaction, and implementing strong process improvements across the organization.
 
 
 
 🔹 Key Responsibilities:
 
 
 <ul>
 <li>
 Lead the end-to-end resolution of customer complaints and ensure timely, effective solutions.
 </li>
 <li>
 Analyze complaint trends and identify root causes to enhance service quality.
 </li>
 <li>
 Implement corrective and preventative measures to reduce future escalations.
 </li>
 <li>
 Collaborate with cross-functional teams to improve processes and customer touchpoints.
 </li>
 <li>
 Prepare and present regular reports on complaint performance, insights, and improvements.
 </li>
 <li>
 Ensure compliance with customer service policies, regulatory requirements, and best practices.
 </li>
 <li>
 Drive initiatives that strengthen customer experience and overall service efficiency.
 </li>
 </ul>
 
 
 🔹 Qualifications &amp; Skills:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Customer Service, or related field (Master&rsquo;s preferred).
 </li>
 <li>
 4&ndash;6 years of experience in customer complaint management, customer service, or related functions.
 </li>
 <li>
 Strong analytical skills with the ability to interpret trends and develop improvement strategies.
 </li>
 <li>
 Excellent communication and stakeholder management abilities.
 </li>
 <li>
 Proficiency in CRM systems, complaint tracking tools, and Microsoft Office Suite.
 </li>
 <li>
 Skilled in problem-solving, de-escalation, and delivering high customer satisfaction.
 </li>
 <li>
 Knowledge of regulatory compliance and industry best practices.
 </li>
 <li>
 Ability to lead teams and work effectively under pressure.
 </li>
 </ul>
 
 
 🔹 Competencies:
 
 
 <ul>
 <li>
 Execution &amp; Delivery
 </li>
 <li>
 Accountability
 </li>
 <li>
 Teamwork &amp; Collaboration
 </li>
 <li>
 Effective Communication
 </li>
 <li>
 Innovation
 </li>
 <li>
 Customer Service Orientation
 </li>
 </ul>
 
 
</div>

Customer Relationship Management Specialist

RAKBANK

<div>
 
 
 
 What You Will Be Doing
 
 
 
 
 The Team Leader is tasked with building and nurturing the sales team, managing sales operations, and implementing strategies that enable the business to consistently achieve and exceed its goals.
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Direct the management and optimization of the sales team.
 </li>
 <li>
 Develop and implement strategic sales plans to expand the customer base and solidify our presence.
 </li>
 <li>
 Achieve growth and hit sales targets by effectively managing the team and assessing their strengths and weaknesses.
 </li>
 <li>
 Build and promote healthy, long-lasting customer relations.
 </li>
 <li>
 Develop and implement new sales initiatives, strategies, and programs to capture key demographics.
 </li>
 <li>
 Manage relationships with internal and external stakeholders.
 </li>
 <li>
 Manage budgets and update financial records.
 </li>
 <li>
 Motivate and direct the Sales agents to meet financial targets.
 </li>
 <li>
 Provide specialist information, guidance, and advice to customers through excellent customer service to resolve queries.
 </li>
 <li>
 Ensure effective sales achievements by sourcing quality deals from various channels.
 </li>
 <li>
 Conduct comprehensive data collection and analysis to identify key insights and develop effective solutions that align with business requirements.
 </li>
 </ul>
 
 
 
 
 
 
 What You Should Have
 
 
 
 <ul>
 <li>
 Communication skills: Explains or presents factual information to individuals or groups in a structured, clear, confident and concise way.
 </li>
 <li>
 Negotiation skills: Must possess the ability to communicate and influence others to arrive at a mutually agreeable solution.
 </li>
 <li>
 Sales orientation: Has the ability to persuade others to accept products, services or ideas in order to meet a specific need.
 </li>
 <li>
 Teamwork: Works collaboratively with others, sharing information and supporting colleagues to achieve common goals.
 </li>
 <li>
 Adaptability: Shows flexibility in response to changing circumstances and can adjust strategies to meet new challenges.
 </li>
 </ul>
 
 
 
 What We Are Looking For
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Banking, Business Administration, or a related field.
 </li>
 <li>
 Minimum 4 years&rsquo; experience in Credit Card / Personal Loans business.
 </li>
 </ul>
</div>

Team Leader - Direct Sales

Explore 2616+ Customer relations specialist in Dubai United Arab Emirates this January. Find roles across top companies and apply now to boost your career.