customer service representative Jobs in Pune

customer service representative

customer_service_representative Jobs in Pune

customer_service_representative

executive-back office-customer service Jobs in Pune

executive-back office-customer service

manager customer centricity

customer relationship officer

FirstCry.com (BrainBees Solutions Ltd.)

<div>
 
 Join , a leading name in the Retail Apparel and Fashion industry, as a Customer Relationship Officer. In this pivotal role, you will be at the forefront of enhancing customer satisfaction and loyalty by providing exceptional service and support. Your primary responsibilities will involve managing customer queries, resolving issues efficiently, and ensuring a seamless shopping experience for our valued clients. By leveraging excellent communication skills and a customer-centric approach, you will contribute to building strong relationships and fostering trust with our clientele. As part of a dynamic team, you will have the opportunity to work in a fast-paced environment, where your insights and problem-solving abilities will drive customer engagement and retention. If you are passionate about delivering outstanding customer service and thrive in a collaborative setting, this role offers a rewarding career path with growth opportunities within .
 
 
 Tasks
 
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 Respond to customer inquiries and provide product information in a friendly manner.
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 Resolve customer complaints and escalate issues when necessary to ensure satisfaction.
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 Maintain accurate records of customer interactions and transactions.
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 Collaborate with the sales and product teams to stay updated on new arrivals and promotions.
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 Gather customer feedback and share insights with management to improve service quality.
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 </ul>
 
 Requirements
 
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 Strong communication skills to effectively engage with customers and understand their needs.
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 Experience in retail or fashion industry is a plus, but a passion for helping customers is a must.
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 Ability to multitask and manage time efficiently in a fast-paced environment.
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 Proficiency in using CRM software and basic computer applications.
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 Problem-solving skills with a customer-first attitude to ensure satisfaction and loyalty.
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 </ul>
 
 Benefits
 
 
 Of
 
 
 
 Join as a Customer Relationship Officer to enhance customer experiences in the dynamic retail fashion industry. Elevate your career with us, where innovation meets customer delight.
 
</div>

Customer relationship officer

IDFC FIRST Bank

<div>
 
 Job Requirements
 
 
 
 
 Job Requirements
 
 
 
 
 Role/ Job Title:
 
 Credit Manager-Loan Against Property.
 
 
 
 Function/ Department:
 
 Retail Underwriting.
 
 
 
 Job Purpose
 
 
 
 To assess, evaluate review and approve credit proposals as which is referred to retail credit involving LAP products. To Maintain the service level deliverables agreed with counter parts.
 
 
 Effective portfolio management including regular monitoring, early warning identifications, deferral tracking, renewals and working on appropriate account strategy in conjunction with business team in line with the banks&rsquo; risk appetite. Interpersonal relationship Management with Peers.
 
 
 
 Roles &amp; Responsibilities
 
 
 
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 Responsible for underwriting secured and unsecured proposals for loan customers as per the laid down policies &amp; procedure to honor the agreed SLAs and manage area business volumes.
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 Supervise a team of credit underwriters and provide guidelines.
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 Conduct personal discussion with customers to establish credit worthiness.
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 Control and contain front-end delinquencies by calling up customer on first presentation.
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 Making sure completion of credit/KYC documents and verification- telephonic, field &amp; collateral visits.
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 Coordinate with sales to achieve targets and ensure SLAs are met.
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 Ensuring credit policy adherence to the accepted standards.
 
 
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 </ul>
 
 Education Qualification
 
 
 
 Graduation: Any.
 
 
 Post-graduation: Any.
 
 
 
 Experience:
 
 2+ years of experience in credit.
</div>

Credit Manager-Loan Against Property

Pine Labs

<div>
 
 
 Role Purpose
 
 
 
 We are seeking a dynamic and results-driven professional to lead and grow our automobile financing segment, focusing on Credit Card EMI and Digital Lending Pay Later options. The ideal candidate will possess strong relationship-building skills, a deep understanding of the automobile industry, and the ability to drive strategic partnerships and sales through a structured and analytical approach.
 
 
 
 Job Role &amp; Responsibilities:
 
 
 
 
 Business Development &amp; Sales Enablement:
 
 
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 Drive business growth in the automobile sector by promoting Credit Card EMI and PayLater products.
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 Strategize and execute plans to increase adoption among 2W/4W dealers and retailers.
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 Lead on-ground activation and onboarding of retail merchants through a field sales team.
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 </ul>
 
 
 Stakeholder Engagement:
 
 
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 Build and nurture strong relationships with Automobile dealers and merchants.
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 Regularly engage with OEMs HO &amp; Regional sales teams of 2W/4W through in-person meetings.
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 Liaise with OEM central and regional stakeholders to align on business goals andpartnership opportunities.
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 Extensive travel across India is required to meet and engage with OEM regional teams.
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 </ul>
 
 
 Team Leadership &amp; Performance Monitoring:
 
 
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 Manage and guide a team of Relationship manager &amp; off-roll Executives to achieve salestargets.
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 Monitor performance metrics through MIS reports and proactively work on improvementareas.
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 Provide coaching, direction, and motivation to the team to enhance productivity andmarket penetration.
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 </ul>
 
 
 Cross-functional Coordination:
 
 
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 Collaborate with internal teams including operations, product, and risk to ensure smoothexecution of processes.
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 Coordinate with external stakeholders to ensure timely resolutions and seamlessonboarding.
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 </ul>
 
 
 Market Intelligence &amp; Product Development:
 
 
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 Analyze market trends and competitor activities to provide actionable insights.
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 Recommend enhancements to products and customer experiences based on market
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 feedback and observations.
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 </ul>
 
 
 Operational &amp; Communication Excellence:
 
 
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 Proficient in creating and delivering business presentations and formal communications.
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 Ensure timely and accurate reporting and documentation using MS Office tools.
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 </ul>
 
 
 
 
 
 What matters in this role
 
 
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 Minimum of 7+ year&rsquo;s experience in business development, preferably in automobile finance or digital lending.
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 Sound understanding of the automobile industry, including OEM and dealership networks (2W,4W, Tyre, Bicycle segments).
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 Familiarity with e-commerce platform operations and digital payment ecosystems.
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 Strong interpersonal skills, with a knack for negotiation and objection handling.
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 Bilingual communication abilities and articulate in both verbal and written correspondence.
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 Experience in Team Handling- Direct &amp; Indirect Reporte.
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 Proficiency in MS Office tools (Excel, PowerPoint, Word) for reporting and presentations.
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 Willing to Travel across inter -state.
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 Educational Qualification: Bachelor&rsquo;s degree in business administration, Operations Management, Computer Science, or related field; MBA preferred.
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 </ul>
 
 
 
 
 
 What we value in our people:
 
 
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 You take the Shot: You decide fast and deliver right.
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 You are the CEO of what you do: You show ownership and make things happen.
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 You own tomorrow: You build solutions for the merchants and do the right thing.
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 You sign your work like an artist: You seek to learn and take pride in the work youdo.
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 You are the Sherpa: You take people along and act in the interest of Pine Labs
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 You care with tough love: You empower others and help people grow.
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 </ul>
</div>

Manager - Wheels

Livspace

<div>
 
 About Us
 
 
 
 Livspace is Asia&rsquo;s largest and fastest-growing home interiors and renovation platform. Leveraging its proprietary technology, the company delivers end-to-end home interior and renovation solutions, encompassing modular solutions, furniture, false ceilings, soft furnishings, d&eacute;cor, civil works, and more. The company serves homeowners across diverse market segments in India and Singapore.
 
 
 Since the company was founded in 2015, Livspace has revolutionized a highly fragmented industry by setting new benchmarks in quality, innovation, and execution. To date, the company has successfully transformed the homes of over 100,000 satisfied customers through its presence in 80+ cities and 110+ Experience Centres.
 
 
 Backed by marquee investors, the company&rsquo;s goal is to continue strengthening its dominance in India as an industry leader and the largest employer of interior designers. Livspace remains committed to redefining industry standards by introducing new products and services, enhancing site execution processes, improving manufacturing techniques, and ensuring seamless project delivery&mdash;all with the ultimate goal of turning homeowners&rsquo; dreams into reality.
 
 
 For more information, please visit: https://www.livspace.com/in/about-us
 
 
 
 Job Description
 
 
 
 A Business Manager - Design will be responsible for managing the designing for 12 to 15 projects month-on-month through a team of 6 to 10 designers. The output of which would be achieved through managing their design productivity, imparting required trainings and design discussions.
 
 
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 Managing Designing Projects.
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 Managing and ensuring the productivity and work output of a Team of Designers.
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 Customer Experience &amp; Relationship Management.
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 Ensuring output on design Net Promoter Survey (Customner rating).
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 Training designers on technical details (wherever required).
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 Managing/ leading design discussions.
 
 
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 </ul>
 Job Requirement
 
 
 <ul>
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 Bachelors Qualification preferably B.Arch, B.Interior Design.
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 Masters/ Specialization: Construction Planning Management,MBA, Design Management.
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 3+ years' experience as an Interior Designer/ Project Manager.
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 Led and delivered a minimum of 10 Residential/Interior projects (end to end project management).
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 </ul>
</div>

Business Manager - Design

Google

<div>
 Note: By applying to this position you will have an opportunity to share your preferred working location from the following:
 
 Mumbai, Maharashtra, India; Pune, Maharashtra, India
 
 .
 
 Minimum qualifications:
 
 
 
 <ul>
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 Bachelor's degree or equivalent practical experience.
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 10 years of sales experience in the technology industry with SaaS, PaaS, or IaaS products and platforms.
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 Experience in client sales or management.
 
 
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 </ul>
 
 Preferred qualifications:
 
 
 
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 Experience with customer and relationship management, and with technology-using platforms.
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 Experience in FSI sales.
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 Understanding of Generative AI solutions.
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 Ability to engage with developer audiences as well as C-level IT and business leaders.
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 Ability to drive strategic business goals in a dynamic environment.
 
 
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 </ul>
 
 About The Job
 
 
 
 The Google Cloud Platform team helps customers transform and build what's next for their business &mdash; all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers &mdash; developers, small and large businesses, educational institutions and government agencies &mdash; see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
 
 
 In this role, you will manage the growth strategy for FSI accounts. You will leverage experience engaging with executives to build on existing relationships, establish relationships in new areas, and act as a business partner to understand the customer's challenges and goals. You will advocate the innovative power of the products and solutions to make organizations more productive, collaborative, and mobile.
 
 
 Google Cloud accelerates every organization&rsquo;s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google&rsquo;s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
 
 
 
 Responsibilities
 
 
 
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 Acquire and grow new customers in the enterprise business to drive Google's expansion into organizations while influencing long-term strategic direction as a trusted business partner.
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 F ocus on Generative AI and master Google's Generative AI offerings.
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 F acilitate the business cycle and present insights to founders and C-level executives.
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 D evelop growth opportunities by collaborating with customer engineers and Google partners to maximize results in the territory and discover new projects within assigned accounts.
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 Dr ive business development, deliver accurate forecasts and achieve goals by guiding customers through the entire business cycle.
 
 
 
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 Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
</div>

Field Sales Representative, FSI, Google Cloud

Emerson

<div>
 
 Job Description
 
 
 
 
 Job Summary:
 
 
 
 If you are a Supply Chain professional, Emerson has an exciting offer to you! The Tactical Purchasing Specialist will ensure the Material Availability at Isolation Valve (ISV) Plants by ensuring 95% Request Date Service Level (RDSL), Exception Management and 95% Purchase Requisition (PR) to Purchase Order (PO) within Turn Around Time (TAT) to support the Global ISV Supply Chain organization.
 
 
 
 In this Role, Your Responsibilities Will Be:
 
 
 
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 Extracts Open PO Report - Convert PR to PO
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 Collaborates with suppliers for PO acknowledgement and confirmations
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 Updates ERP with confirmation dates
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 Communicates with the plant on specific queries related to PO
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 Checks the supply/demand and decide items for release to replenish stock
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 Implements exception messages in SAP, Oracle, plant ERP (Expedite, Defer, etc)
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 Liaises with Suppliers for deliveries, maintain promise dates and order confirmations
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 Collaborates with Global Stakeholders including Category Managers, Production &amp; Inventory Control Manager and Value Stream Managers for Material Availability.
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 Leads Supplier Relationship Management process with internal and External supplier in collaboration with SPE (Supplier Performance Engineer) &amp; Category leaders to improve supplier RDSL.
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 Collaborates with finance for Supplier On Time payment.
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 Completes Material Master Set up and associated activities
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 Requisition to PO Conversion for MRO Items
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 Validate Supplier Lead Times based on the Lead times for delivery
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 Coordinates Material Master Data Audits in the ERP
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 Communicates with Plant/Site Buyers on the actions and resolutions
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 Supports Team to prepare monthly/quarterly/annual management reports for Customer and Suppliers
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 Raises supplier delivery issues to PIC Manager (Supply Chain Manager) and Planning team
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 Stay up to date on Parked/blocked invoice report and resolve discrepancy&rsquo;s in a timely manner to ensure
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 Negotiates with vendors to acquire the best cost (as applicable) and delivery requirements while supporting inventory turns
 
 
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 </ul>
 
 Who You Are:
 
 
 
 You Hold self and others accountable to meet commitments. You take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. You Build strong customer relationships and delivering customer-centric solutions.
 
 
 
 For This Role, You Will Need:
 
 
 
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 Minimum 5 to 10 years of professional experience in Purchasing / Procurement / Supply Chain or Casting, Forging, Machining
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 Knowledge in Strategic sourcing methodology, supply chain management, contracting, procurement, and supplier management skill.
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 Experience working with ERP systems like SAP or Oracle.
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 Excellent digital literacy and a technical proficiency that includes significant data gathering skills, expertise, interpretation, and reporting for the Supply Chain organization.
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 Strong problem solving &amp; analytical skills with expertise in data analysis and management (Advanced Excel, Tableau, Power BI, MS Excel, MS Word, MS Access, PowerPoint, SQL).
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 Self-motivated
 
 
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 </ul>
 
 Preferred Qualifications that Set You Apart:
 
 
 
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 Bachelor's degree or equivalent in Supply Chain Management, Engineering, Business Management or any related field.
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 Experience in Project Management and Project Management certification are an added advantage
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 Working Hours: 12:00 PM to 9:00 PM, 6:00 AM to 3:00 PM or 4:30 PM to 1:30 AM
 
 
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 </ul>
 
 Our Culture &amp; Commitment to You
 
 
 
 At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives&mdash;because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
 
 
 We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
</div>

Tactical Purchasing Specialist

Explore 102+ Customer relationship officer in Pune this November. Find roles across top companies and apply now to boost your career.

102 customer relationship officer jobs IN Pune

Customer relationship officer

Credit Manager-Loan Against Property

Manager - Wheels

Business Manager - Design

Field Sales Representative, FSI, Google Cloud

Tactical Purchasing Specialist

Tactical Purchasing Specialist