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customer relationship officer

FirstCry.com (BrainBees Solutions Ltd.)

<div>
 
 Join , a leading name in the Retail Apparel and Fashion industry, as a Customer Relationship Officer. In this pivotal role, you will be at the forefront of enhancing customer satisfaction and loyalty by providing exceptional service and support. Your primary responsibilities will involve managing customer queries, resolving issues efficiently, and ensuring a seamless shopping experience for our valued clients. By leveraging excellent communication skills and a customer-centric approach, you will contribute to building strong relationships and fostering trust with our clientele. As part of a dynamic team, you will have the opportunity to work in a fast-paced environment, where your insights and problem-solving abilities will drive customer engagement and retention. If you are passionate about delivering outstanding customer service and thrive in a collaborative setting, this role offers a rewarding career path with growth opportunities within .
 
 
 Tasks
 
 <ul>
 
 <li>
 Respond to customer inquiries and provide product information in a friendly manner.
 </li>
 
 <li>
 Resolve customer complaints and escalate issues when necessary to ensure satisfaction.
 </li>
 
 <li>
 Maintain accurate records of customer interactions and transactions.
 </li>
 
 <li>
 Collaborate with the sales and product teams to stay updated on new arrivals and promotions.
 </li>
 
 <li>
 Gather customer feedback and share insights with management to improve service quality.
 </li>
 
 </ul>
 
 Requirements
 
 <ul>
 
 <li>
 Strong communication skills to effectively engage with customers and understand their needs.
 </li>
 
 <li>
 Experience in retail or fashion industry is a plus, but a passion for helping customers is a must.
 </li>
 
 <li>
 Ability to multitask and manage time efficiently in a fast-paced environment.
 </li>
 
 <li>
 Proficiency in using CRM software and basic computer applications.
 </li>
 
 <li>
 Problem-solving skills with a customer-first attitude to ensure satisfaction and loyalty.
 </li>
 
 </ul>
 
 Benefits
 
 
 Of
 
 
 
 Join as a Customer Relationship Officer to enhance customer experiences in the dynamic retail fashion industry. Elevate your career with us, where innovation meets customer delight.
 
</div>

Customer relationship officer

B. U. Bhandari Mercedes-Benz

<div>
 
 Job Designation/Field of Work:
 
 
 
 
 1 Reception of customers
 
 
 Proper greeting of customer in showroom or field areas
 
 Introduction of self, offer business card
 
 Assist customer when the requested salesperson is not immediately available
 
 Offer refreshment, child care or guidance to other products and services if required
 
 
 
 2 Analysis of needs and requirements
 
 
 Observe customer&rsquo;s conversation to find out requests, needs and desires
 
 Check, discuss and clarify needs by using questioning techniques (open, target and close questions)
 
 Capture prospect details in &ldquo;Prospect card&rdquo;
 
 Based on needs analysis, recommend a product that meets requirements
 
 Provide estimation of product sales process (lead time for product arrival)
 
 
 
 3 CBU Product demonstration (static and dynamic)
 
 
 Able to relate features to advantages and benefits for customers
 
 Provide proof of the benefits (e.g. test drive, literature and data, etc)
 
 Static demonstration
 
 Perform dynamic demonstration/ test drive with planned route and professionalism
 
 Discuss experiences with customer after static or/and dynamic demonstration
 
 
 
 4 Presentation of offer
 
 
 Present offer of the right match to specific CBU customers needs
 
 Present other packages ( accessories packages)
 
 Discuss and clarify terms and conditions of offer (especially promotional offers)
 
 
 
 5 Handling of objections/ difficult customer interface/ negotiation
 
 
 Argumentation focused on the customer benefits and not on the price (value for money)
 
 If the salesperson has no solution, communicate with the manager
 
 
 
 6 Closure of sale
 
 
 Prepare all necessary documents
 
 Explain sales contract, record details properly and review with customer
 
 Obtain confirmation 7 Delivery of new vehicle
 
 Inform all internal parties of schedule delivery
 
 Preparation of vehicle deliver documentation
 
 Inspect vehicle and confirm delivery time with customer
 
 Present and explain all features of the vehicle, celebrate the delivery of the car
 
 Obtain receipt of vehicle by customer
 
 Ensure that the company received the payment
 
 Introduction to the service advisor
 
 
 
 8 Follow-up after delivery, build and enhance customer relationship
 
 
 Plan follow-up after vehicle delivery (3 hr, 3day, 1 month, every 6 month)
 
 Collect customer feedback on the overall sales experience and document it in e-dealer
 
 Reminder of service
 
 Promotion of company&rsquo;s activities in relation to new CBU product launch, car sales campaign and service campaign
 
 Make the appropriate recommendation which is cost effective to the customer to gain customer&rsquo;s trust
 
 Continuous maintenance of customer relationship by regular contacts to customers, invitation of customers to events, mailing of Mercedes-Benz magazine, offer of assistance (e.g. for service bookings, etc.)
 
 
 
 9 Build and expand customer database
 
 
 Perform all showroom duties
 
 Attend sales and marketing activities
 
 Active prospecting of new customers through direct mailing , cold calls, cold visits/canvassing and referrals
 
 Using available IT database tool to keep track of own prospects and customers (e.g. Autoline)
 
 Performing CRM, i.e. keep regular contact with customers and prospects (e.g. birthday cards, anniversary cards, etc)
 
 Keep track record of walk in, telephone enquiry of customers and prospect 10 E-Dealer Updating
 
 Enter prospect details in system within 24 hrs of contact with prospect
 
 Update all the follow-up and test drive details in e-dealer within 48 hrs time
 
 
 
 
 
 Requirements
 
 
 Basics: Any Bachelor degree
 
 
 o Experience (type of): 2-5 years experience is sales (with at least 2 years in automobile sales)
 
 
 o Specialized Knowledge: Communication skills, analytical skills, Negotiation skills, basic computer skills, team player, ability to work in dynamic situation
 
 
 
 Benefits
 
 
 1. Statutory Benefit
 
 2. Accidental Policy
 
 3. Incentive
</div>

Sales Consultant

Automotive Research Association of India (ARAI)

<div>
 
 ARAI, Pune is a premier Automotive Research Institute, with the Ministry of Heavy Industries, involved in R&amp;D, Homologation, Testing &amp; Certification, Calibration &amp; Skill Development services to Automotive and Allied industries globally.
 
 
 We are looking for the following position for our
 
 Quality Management Department (QMD):
 
 
 
 
 Designation: Research Engineer (Safety Officer) (ARAI Contract)
 
 
 
 
 Location: Pune
 
 
 
 
 Work Experience: 3+ Years
 
 
 
 Candidates should have completed Advance Diploma in Industrial Safety (ADIS) from recognized institute with good academic record and shall possess relevant experience of 3-7 years with good communication skills.
 
 
 Candidates should possess necessary skill sets mentioned in below job description
 
 
 
 Job Description:
 
 
 
 1. Act as Additional Safety Officer
 
 
 2. Identify, assist, guide and review to comply legal obligations
 
 
 3. Prepare, monitor &amp; improve OHS performance by undertaking various projects
 
 
 4. To provide OHS trainings to employees
 
 
 5. Assist departments in preparation of HIRA studies guide to comply with system procedures
 
 
 6. Conduct plant safety inspections &amp; Safety audits (ISO 45001 &amp; IS 14489)
 
 
 7. Conduct OHS monitoring with approved laboratories
 
 
 8. Investigate selected accidents and check effectiveness of actions taken for all incidents
 
 
 9. Check operational controls so as to avoid dangerous occurrence and occupational diseases, Conduct Mock Drills
 
 
 10. Maintenance of records pertaining to accidents, dangerous occurrence and occupational diseases
 
 
 11. Conduct Safety Committee meetings and ensure actions taken as per decisions
 
 
 12. Conduct OHS promotional activities
 
 
 13. Preparation of dash boards, analysis of data for OHS performance
 
 
 14. Review new developments and give inputs to cross functional team
 
 
 15. Prepare presentations, modules, OCP etc.
 
 
 16. Assist in Implementation of new standard
 
 
 17. Preferred Additional Qualifications: ISO9001, ISO14001 &amp; ISO45001 internal auditor will be added advantage.
 
 
 
 
 
 
 Tenure:
 
 Annual contract renewable every year for a maximum period of 03 years
 
 
 
 
 
 
 Management reserves the right to accept or reject any application.
 
 
 
 
 
 
 
 Last Date of Application:
 
 
 10th October 2025
 
 
 
 
 
</div>

Safety Officer

Weekday AI (YC W21)

<div>
 This role is for one of Weekday's clients
 
 
 Salary range: Rs 600000 - Rs 1200000 (ie INR 6-12 LPA)
 
 
 Min Experience: 4 years
 
 
 Location: Mumbai, Pune
 
 
 JobType: full-time
 
 
 
 Requirements
 
 
 
 We are seeking a dynamic and experienced
 
 Jewelry Store Manager
 
 with a strong background in
 
 store management and jewelry sales
 
 . With at least
 
 4+ years of experience in retail jewelry operations
 
 , the ideal candidate will be responsible for ensuring an exceptional customer experience, overseeing daily store operations, managing sales performance, and leading the team toward achieving business goals. This role requires a blend of leadership, product expertise, and operational efficiency to drive customer satisfaction and revenue growth.
 
 
 
 Key Responsibilities
 
 
 
 
 
 Customer Engagement &amp; Sales
 
 
 
 
 <ul>
 <li>
 Communicate with customers effectively and confidently, providing complete product descriptions and guiding them through their purchasing journey.
 </li>
 <li>
 Influence and inspire customers to make informed jewelry purchases through personalized recommendations.
 </li>
 <li>
 Address all customer queries and concerns with professionalism, empathy, and accuracy.
 </li>
 <li>
 Follow up with customers to ensure satisfaction, encourage repeat business, and build long-term relationships.
 </li>
 <li>
 Retain existing customers while cultivating new customer relationships through excellent service and trust-building.
 
 
 </li>
 </ul>
 
 
 Store Operations &amp; Management
 
 
 
 
 <ul>
 <li>
 Ensure the store is clean, organized, safe, and visually appealing for all customers.
 </li>
 <li>
 Oversee day-to-day operations, including payment transactions, merchandise preparation, and delivery coordination.
 </li>
 <li>
 Maintain and monitor store inventory by checking merchandise levels, anticipating customer demand, and planning replenishments.
 </li>
 <li>
 Coordinate with inter-departmental personnel (procurement, logistics, finance, etc.) to ensure smooth operations.
 </li>
 <li>
 Work on ERP systems and platforms such as Magento, Ameo, and other store management software to streamline processes and reporting.
 
 
 </li>
 </ul>
 
 
 Sales Reporting &amp; Analytics
 
 
 
 
 <ul>
 <li>
 Prepare and analyze sales reports to track performance against business goals.
 </li>
 <li>
 Categorize and evaluate sales data to identify trends, opportunities, and areas for improvement.
 </li>
 <li>
 Investigate customer complaints and service suggestions, providing actionable insights to improve customer experience.
 </li>
 <li>
 Contribute to store-level strategy to enhance sales conversions and drive revenue.
 
 
 </li>
 </ul>
 
 
 Team Leadership &amp; Collaboration
 
 
 
 
 <ul>
 <li>
 Provide guidance and training to store staff on sales techniques, customer engagement, and product knowledge.
 </li>
 <li>
 Contribute to the team effort by supporting colleagues and ensuring a collaborative, positive work environment.
 </li>
 <li>
 Motivate and manage the sales team to meet targets, fostering accountability and high performance.
 
 
 </li>
 </ul>
 
 Skills &amp; Experience
 
 
 
 <ul>
 <li>
 Minimum 4+ years of experience in retail sales and store management within the jewelry industry.
 </li>
 <li>
 Strong knowledge of jewelry products, trends, and customer expectations.
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to influence customer decisions.
 </li>
 <li>
 Proficiency in ERP systems and retail platforms such as Magento and Ameo.
 </li>
 <li>
 Strong organizational and problem-solving abilities.
 </li>
 <li>
 Ability to multitask and manage multiple priorities in a fast-paced environment.
 </li>
 <li>
 Experience in preparing sales reports, analyzing data, and making business recommendations.
 </li>
 <li>
 Proven track record in customer relationship management and retention.
 
 
 </li>
 </ul>
 
 Education &amp; Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Retail Management, or a related field (preferred).
 </li>
 <li>
 Specialized training in jewelry sales or luxury retail management is a plus.
 </li>
 </ul>
</div>

Jewelry store Manager

Tata Communications Transformation Services (TCTS)

<div>
 
 
 Senior Data Scientist
 
 
 
 
 Location: Pune
 
 
 
 
 
 
 
 Job Description:
 
 
 
 
 
 <ul>
 <li>
 We are seeking a visionary and execution oriented Senior Manager to lead customer centric projects focused on AI powered and Autonomous Network Solutions, spanning wireless (4G/5G), wireline (fiber, broadband), and Fixed Wireless Access (FWA) domains.
 </li>
 <li>
 This role connects business strategy, technical innovation, and operational delivery, ensuring customer success through intelligent network transformation.
 </li>
 <li>
 Key Responsibilities AI and Autonomous Network Solutions Lead e2e engagement for AI enabled, closed loop autonomous network solutions across wireless, wireline, and FWA technologies.
 </li>
 <li>
 Translate customer requirements into delivery roadmaps featuring AI/ML models, LLM prompting, network self-healing, and predictive analytics.
 </li>
 <li>
 Oversee deployment of automation use cases like alarm correlation, anomaly detection, traffic prediction, and zero touch optimization.
 </li>
 <li>
 Sales Enablement and Solution Engineering Partner with sales, product, and pre sales engineering teams to design scalable, AI driven solutions for both wireless (4G/5G NSA/SA) and wireline networks (FTTx, xDSL, GPON, DOCSIS).
 </li>
 <li>
 Create and present business cases and proof of concepts (PoCs) tailored to hybrid network environments, including FWA deployment strategies. Develop proposals that address customer pain points using AI driven KPI insights, RF/wireline performance analytics, and capacity modelling.
 </li>
 <li>
 Project Leadership and Delivery Execution Manage cross functional delivery of multi technology engagements, from FWA rollout automation to AI driven fiber network analytics. Track timelines, budgets, risk mitigation plans, and outcomes using Agile or hybrid methodologies, ensuring high impact delivery aligned with customer goals.
 </li>
 <li>
 Drive adoption of autonomous workflows and AI based decisioning across planning, optimization, provisioning, and fault management. Customer Relationship and Stakeholder Management Act as the primary interface with customers for sales aligned project delivery, status updates, and solution expansion discussions.
 </li>
 <li>
 Conduct technical deep dives, workshops, and strategy sessions with telecom operators and enterprise clients.
 </li>
 <li>
 Foster long term client relationships by consistently demonstrating value through network intelligence, automation, and performance improvement. Innovation and Ecosystem Leadership Champion the use of generative AI, prompting, and large language models (LLMs)for automation and proactive network management.
 </li>
 <li>
 Collaborate with internal RandD, product management, and operations teams to evolve the service portfolio across wireless, wireline, and converged network domains. Influence the design and adoption of self-optimizing networks (SON), FWA performance platforms, and fiber diagnostics using AI.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Qualifications Bachelor/Master degree in Telecommunications, Computer Science,
 
 Data Science,or related fields.
 </li>
 <li>
 12 plus years of experience in telecom network services with 5 plus years in AI/automation leadership roles. Strong understanding of 4G/5G, FWA, and wireline network technologies (e.g. fiber broadband, GPON, DOCSIS, xDSL).
 </li>
 <li>
 Expertise in AI/ML (supervised/unsupervised learning), prompt engineering, automation scripting (Python, SQL), and analytics tools (Tableau, Power BI). PMP, Agile, or relevant delivery certifications preferred. Key Skills AI/ML in Network Optimization Prompt Engineering and LLM Integration Autonomous Wireless/Wireline Network Architectures Fixed Wireless Access (FWA) Deployment and Analytics RF and Fiber Network Planning and Performance Customer Engagement and Technical Presales Automation Frameworks and Closed Loop Operations Program Management and Cross Functional Leadership
 </li>
 </ul>
 
 
</div>

Senior Data Scientist

Sodexo

<div>
 
 
 "Sodexo promotes an inclusive and diverse workplace and encourages applications from individuals of all backgrounds."
 
 
 
 
 
 
 
 Who we are
 
 
 
 At Sodexo, we offer 100+ service solutions across diverse sectors&mdash;corporates, healthcare, education, manufacturing, and remote environments. From food &amp; catering to facilities management and energy services, we enhance the quality of life for those we serve. Our inclusive, diverse, and equitable work environment empowers employees to thrive and make a meaningful impact. With a strong foundation in our values of Service Spirit, Team Spirit, and Spirit of Progress, working at Sodexo is more than just a job&mdash;it&rsquo;s a chance to be part of something bigger.
 
 
 Join us and act with purpose every day!
 
 
 
 
 
 
 Role Overview
 
 
 
 Responsible for all existing operational contracts, contract retention, contract growth and development within the relevant area, and strengthening the portfolio, reputation, and image of Sodexo's food catering Business in the West region
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Ensure the profitable delivery of operations, control of costs &amp; overheads through achievement of business targets for GOP.
 </li>
 <li>
 Responsible for the delivery and expansion of sales and margin in all operations, ensuring full compliance with contractual obligations and Sodexo policies and procedures.
 </li>
 <li>
 Support new business development through the promotion and costing of products &amp; services and response to tenders &amp; proposals, which deliver new business in Sodexo&rsquo;s Food Catering business activities.
 </li>
 <li>
 Responsible for establishing and maintaining multi-level and business unit relationships with clients, ensuring a full understanding of the hierarchy and strategic vision of the client.
 </li>
 <li>
 Ensure a comprehensive understanding of and meet all customer expectations under each of the relevant client agreements.
 </li>
 <li>
 Prepare timely and accurate financial and qualitative reports; Report on the same to the Regional Head-Operations on a monthly basis and as and when required.
 </li>
 <li>
 Be proactive in the recovery of overdue, if any, owing from internal and external clients and maintain a close relationship with the Sodexo Finance team to ensure all suppliers and contractor payments are managed effectively.
 </li>
 <li>
 Manage, mentor, and maintain a strong working relationship with the Business Development &amp; Operational Teams, offer assistance wherever and whenever required.
 </li>
 <li>
 Liase with team to ensure alignment with the business goals and vision of Sodexo.
 </li>
 <li>
 Ensure quality of work by adhering to Sodexo service standards
 </li>
 </ul>
 
 
 
 
 
 Key Requirements
 
 
 <ul>
 <li>
 Graduate in any discipline with a Business Degree preferred
 </li>
 <li>
 Experience in working in a multi cultural environment
 </li>
 <li>
 Extensive knowledge of the resources and food catering/facilities management sectors in the region preferably
 </li>
 <li>
 Leadership and team building skills
 </li>
 <li>
 Excellent time management skills
 </li>
 <li>
 Sound business acumen &amp;Client focus
 </li>
 <li>
 Good communication skills
 </li>
 <li>
 Ability to work in a mentally demanding environment.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Why SODEXO:
 
 
 <ul>
 <li>
 
 Healthy Work-Life Balance
 
 </li>
 <li>
 
 Leadership Development
 
 </li>
 <li>
 
 Global Career Opportunities
 
 </li>
 <li>
 
 Cross-Functional Collaboration
 
 </li>
 <li>
 
 Inclusive Culture
 
 </li>
 <li>
 
 Competitive Compensation
 
 </li>
 <li>
 
 Comprehensive Health &amp; Wellness Benefits
 
 </li>
 </ul>
 
 
 
 
 
 
 
 Here&rsquo;s an opportunity to be a part of an organization that is fuelled with the brand purpose of creating a better every day for everyone to build a better life for all.
 
 
 
 
 
 Do visit the following link (https://in.sodexo.com/careers.html) to read through more about us and what our employees have to say about us.
 
</div>

Head Regional Operations

Deutsche Bank

<div>
 
 Position Overview
 
 
 
 
 Job Title: Sales Manager &ndash; Premium
 
 
 Banking
 
 
 
 
 Corporate Title: NCT
 
 
 
 
 Location: Pune, India
 
 
 
 
 Role Description
 
 
 
 <ul>
 <li>
 Candidate is having prior experience of New to bank acquisition of saving accounts through open market lead generation and closure, successful onboarding of Customer for a smooth transition to branch banking team, Sourcing new account.
 </li>
 <li>
 Your experience will support team/Bank to acquire new client from the open market to bank with us and generate revenue
 
 
 
 </li>
 </ul>
 
 What We&rsquo;ll Offer You
 
 
 
 As part of our flexible scheme, here are just some of the benefits that you&rsquo;ll enjoy
 
 
 <ul>
 <li>
 Best in class leave policy
 </li>
 <li>
 Gender neutral parental leaves
 </li>
 <li>
 100% reimbursement under childcare assistance benefit (gender neutral)
 </li>
 <li>
 Sponsorship for Industry relevant certifications and education
 </li>
 <li>
 Employee Assistance Program for you and your family members
 </li>
 <li>
 Comprehensive Hospitalization Insurance for you and your dependents
 </li>
 <li>
 Accident and Term life Insurance
 </li>
 <li>
 Complementary Health screening for 35 yrs. and above
 
 
 
 </li>
 </ul>
 
 Your Key Responsibilities
 
 
 
 
 Acquisition
 
 
 
 <ul>
 <li>
 Increase acquisition of Target clientele across in Advantage Banking segments. Periodically assist Advantage Banking in conducting approved local level sales drive (micro events) for the acquisition.
 </li>
 <li>
 Acquire new accounts from group companies / family of existing customers. Acquire new accounts from referrals from existing customers
 
 
 
 </li>
 </ul>
 
 Relationship Building / Deepening / Cross Sell / Transition
 
 
 
 <ul>
 <li>
 Ensure consistent growth of the Advantage Banking portfolio. Work closely with the Advantage Banking and team and establish synergies for maximum penetration of Investment &amp; Insurance sales to new customers along with deepening into the book.
 </li>
 <li>
 Build a robust momentum regarding the third-party distribution (insurance, auto loans, mortgages) and fee income to scale up the client portfolio growth, in line with the set targets.
 </li>
 <li>
 Implement customer contact programs to ensure their share of wallet with the bank increases. Ensure smooth transition of customer management to the respective RM post-acquisition
 
 
 
 </li>
 </ul>
 
 Retention
 
 
 
 <ul>
 <li>
 Ensure top class service delivery to clients to be in line with the best in the industry. Monitor high net worth accounts closely to ensure that customers continue regular use the account and grow balances.
 </li>
 <li>
 Work towards reactivating accounts which have stopped transacting or depleted in balances. Assist in resolving service hurdles to create a delight situation for customers
 
 
 
 </li>
 </ul>
 
 Risk Management &amp; Governance
 
 
 
 <ul>
 <li>
 Ensure awareness and adherence with the Know Your Customer policy, Anti Money Laundering Policy, Mis-selling Policy, Information Protection Policy, Operational Risk, Code of Conduct and other laid down compliance norms of the bank as stipulated from time to time.
 </li>
 <li>
 Provide regular feedback on the changing customer needs to the SSM. Any suspicious transaction to be immediately reported to the SSM.
 
 
 
 </li>
 </ul>
 
 Your Skills And Experience
 
 
 
 <ul>
 <li>
 In-depth knowledge of Product and Policy
 </li>
 <li>
 Having Good Communication skill
 </li>
 <li>
 Having good negotiation skill
 </li>
 <li>
 Have and understood the market update and knowledge.
 </li>
 <li>
 Having awareness and information about the competition
 
 
 
 </li>
 </ul>
 
 How We&rsquo;ll Support You
 
 
 
 <ul>
 <li>
 Training and development to help you excel in your career
 </li>
 <li>
 Coaching and support from experts in your team
 </li>
 <li>
 A culture of continuous learning to aid progression
 </li>
 <li>
 A range of flexible benefits that you can tailor to suit your needs
 
 
 
 </li>
 </ul>
 
 About Us And Our Teams
 
 
 
 Please visit our company website for further information:
 
 
 
 https://www.db.com/company/company.htm
 
 
 
 We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
 
 
 Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
 
 
 We welcome applications from all people and promote a positive, fair and inclusive work environment.
</div>

Sales Manager – Premium Banking

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