customer relationship officer Jobs in Pune

customer relationship officer

customer_service_representative Jobs in Pune

customer_service_representative

customer service representative

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 Job Purpose :-
 
 
 
 At bp, we&rsquo;re reimagining energy for people and our planet. We have a daring ambition: be a net zero company by 2050 or sooner, and help the world get to net zero. Crafting a more efficient business that makes the best use of its resources is a critical part of getting there. And that&rsquo;s what our new Finance Business &amp; Technology (FBT) centre in Pune, India is here to do &ndash; put digital at the heart of our business and accelerate the transformation of bp&rsquo;s business processes across the globe. Driven by the bp values and comprising capabilities in data, procurement, finance and customer service, the GBS centre will drive ground breaking digital solutions and agile ways of working.
 
 
 The Customer Service Representative role exists to provide first and second line of customer support to telephone and written enquiries from external and internal Customers and other Consumers in accordance with agreed service levels.
 
 
 The position will ensure all facing queries are answered with the required speed, accuracy and with the maximum level of customer satisfaction.
 
 
 Customer Facing CSRs are required to have a broad understanding of all Customer Service processes to enable a high percentage of first contact resolution and will continually handle customer expectations through various contact channels. CSRs are the first point of contact for BP telephone based enquiries.
 
 
 
 Key Accountabilities ?
 
 
 
 
 
 Functional -
 
 
 
 
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 Implement day to day customer service related operational tasks to ensure delivery meets customer expectations and is consistent with set process performance indicators, applicable service level agreements and the customer service functions core values.
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 Leverage understanding of specific processes / systems and act as the first and second point of contact for any verbal or written form of enquiries from external customers and consumers and internal customers from the BP Business and third parties. These customers will include retail fuelling sites, branded and unbranded customers, commercial and strategic accounts and terminals.
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 Provide customer service via the internet, phone, fax and email to support activities including:
 
 
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 Account set-up, allocation and delivery issues.
 
 
 Order processing and order fulfilment.
 
 
 Sales order tracking.
 
 
 Monitor supply outages and react accordingly for incoming and existing orders.
 
 
 Retail marketing programme information, policy and product fulfilment.
 
 
 Retail site experience complaints, fuel quality claims, site locator etc.
 
 
 Complaint resolution, identification and management of complaint root causes.
 
 
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 Log, assign and track progress of queries and customer requests from receipt to completion ensuring data is accurately entered and maintained in all customer service and data collection systems.
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 Support GBS activities through immediate triage, partner concern (high risk customer issues - financial, legal, reputation), resolution or logging and forwarding of customer inquiries / issues.
 
 
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 </ul>
 
 Service Management &amp; Continuous Improvement ?
 
 
 
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 Handle and maintain customer expectations, referencing pre-established service level agreements where applicable.
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 Make recommendations on existing knowledge base documents and identify knowledge gaps.
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 Build and maintain strong relationships with both the customer and internal business partn6ers through the provision of timely, accurate and high quality service.
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 Highlight process gaps and inefficiencies; proactively seek solutions to increase productivity and / or level of service provided.
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 Perform user acceptance testing in service centre technology and ERP systems to help ensure effective enhancement execution.
 
 
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 </ul>
 
 Crucial Criteria &amp; Key competencies ?
 
 
 
 
 
 Education, Experience -
 
 
 
 
 Graduation or equivalent
 
 
 Up to 3 years previous experience customer service skills in a telephone environment and or customer services environment preferred.
 
 
 
 
 Skills -
 
 
 
 
 Must demonstrate a strong understanding of customers&rsquo; needs / behaviours.
 
 
 Excellent written/oral communication skills and ability to build effective working relationships.
 
 
 Strong time management and organisation skills.
 
 
 Highly motivated.
 
 
 Intermediate knowledge of MS Office application.
 
 
 Experience using SAP and/or Siebel is an advantage.
 
 
 
 
 Key competencies -
 
 
 
 
 Inbound Document Management - 2
 
 
 Sales Order Management - 2
 
 
 Sales &amp; Marketing Operations - 2
 
 
 Data Management &amp; Control - 2
 
 
 Customer Service Delivery Quality - 2
 
 
 Business &amp; 3rd Party Systems Knowledge - 1
 
 
 Influencing Ability &amp; Negotiation - 1
 
 
 Data Gathering &amp; Analysis - 2
 
 
 
 Value &amp; Behaviours
 
 
 ?
 
 
 
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 Be responsible for your success.
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 Accountable for delivering innovative business outcomes.
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 Seeks opportunities to improve and digitize process delivery.
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 Adheres to safe and ethical work practices.
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 Think big.
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 Actively builds own knowledge, capabilities and skills for the future.
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 Values partnership and collaborates to achieve results.
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 Be curious.
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 Willing to suggest new ways of working, processes and technologies.
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 Ensures the delivery and improvement of digital solutions to benefit customers.
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 Effortless customer experiences.
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 Understands customer needs and delivers digital detailed self-service customer experiences.
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 Digital first.
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 Applies creative digital solutions to address problems.
 
 
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 Would you like to discover how our diverse, hardworking people are owning the way in making energy cleaner and better &ndash; and how you can play your part in our world-class team?
 
 
 
 
 
 
 Come, join our bp team!
 
 
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Customer_Service_Representative

Tech Mahindra

<div>
 
 The ideal candidate should involve talking responding to customer inquiries, resolving issues, and providing information via live chat and other text- based channels.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
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 Communicate with customers via phone, email and chat
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 Provide knowledgeable answers to questions about product, pricing and availability
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 Work with internal departments to meet customer's needs
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 Handle several chat conversations simultaneously while maintaining quality and professionalism
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 </ul>
 
 
 
 
 
 Qualifications
 
 
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 Candidate should have completed HSC
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 Excellent phone etiquette and excellent verbal, written, and interpersonal skills
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 Ability to multi-task, organize, and prioritize work
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 At least 6 months - 3 years of relevant work experience
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 </ul>
 
 
 
 
 Contact -
 
 
 HR Sakshi - 9881925138
 
 
 HR Prajakta - prajaktayash.pawar@techmahindra.com
 
 
 
</div>

Customer Service Representative

Tata Communications

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Description
 
 
 
 Operational role that works under direct supervision, responsible for day-to-day customer service operations
 
 
 
 Responsibilities
 
 
 
 Maintain daily activities and routines.
 
 
 Ensure SLA are achieved &amp; work proactively to maintain the same.
 
 
 Maintain Escalation matrix
 
 
 Troubleshooting
 
 
 Monitoring
 
 
 No Work From Home
 
 
 24x7 Shift
</div>

Jr Customer Service Executive - Cloud & Security Customer Service Operations

FirstCry.com (BrainBees Solutions Ltd.)

<div>
 
 Join , a leading name in the Retail Apparel and Fashion industry, as a Customer Relationship Officer. In this pivotal role, you will be at the forefront of enhancing customer satisfaction and loyalty by providing exceptional service and support. Your primary responsibilities will involve managing customer queries, resolving issues efficiently, and ensuring a seamless shopping experience for our valued clients. By leveraging excellent communication skills and a customer-centric approach, you will contribute to building strong relationships and fostering trust with our clientele. As part of a dynamic team, you will have the opportunity to work in a fast-paced environment, where your insights and problem-solving abilities will drive customer engagement and retention. If you are passionate about delivering outstanding customer service and thrive in a collaborative setting, this role offers a rewarding career path with growth opportunities within .
 
 
 Tasks
 
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 Respond to customer inquiries and provide product information in a friendly manner.
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 Resolve customer complaints and escalate issues when necessary to ensure satisfaction.
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 Maintain accurate records of customer interactions and transactions.
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 Collaborate with the sales and product teams to stay updated on new arrivals and promotions.
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 Gather customer feedback and share insights with management to improve service quality.
 </li>
 
 </ul>
 
 Requirements
 
 <ul>
 
 <li>
 Strong communication skills to effectively engage with customers and understand their needs.
 </li>
 
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 Experience in retail or fashion industry is a plus, but a passion for helping customers is a must.
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 Ability to multitask and manage time efficiently in a fast-paced environment.
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 Proficiency in using CRM software and basic computer applications.
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 Problem-solving skills with a customer-first attitude to ensure satisfaction and loyalty.
 </li>
 
 </ul>
 
 Benefits
 
 
 Of
 
 
 
 Join as a Customer Relationship Officer to enhance customer experiences in the dynamic retail fashion industry. Elevate your career with us, where innovation meets customer delight.
 
</div>

Customer relationship officer

<div>
 
 Operational Leadership
 
 
 
 Oversee day-to-day operations of voice and blended processes, ensuring SLAs, KPIs, and quality metrics are consistently met. Team Management:
 
 
 Lead, mentor, and develop a team of managers, team leaders, and associates to foster a high-performance culture. Process Optimization:
 
 
 Identify and implement process improvements to enhance efficiency, reduce costs, and improve customer satisfaction.
</div>

Senior Manager-Customer Care Voice-Inbound

<div>
 Handle complex customer queries like level of cover inquiries, payment queries, amendments, customer retention, handling complaints, emergency roadside assistance, motor insurance amendments etc.
</div>

Executive-Voice-Customer Service

Reliance Retail

<div>
 
 Job Purpose:
 
 as a Department Manager, you will be responsible for overseeing the operations and personnel within your designated department to ensure efficient functioning and exceptional customer service. You will lead a team of associates, manage inventory, uphold visual merchandising standards, and drive sales within your department.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
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 Team Leadership: Supervise and motivate a team of associates, including recruitment, training, scheduling, and performance management.
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 Customer Service: Ensure all customers receive excellent service through effective communication, product knowledge, and problem-solving skills.
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 Sales and Profitability: Drive sales within your department through effective merchandising, product assortment, and promotional activities. Monitor and achieve sales targets and profitability goals.
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 Inventory Management: Maintain optimal inventory levels by conducting regular stock checks, placing orders, and overseeing replenishment processes.
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 Visual Merchandising: Ensure the department layout and displays are visually appealing, aligned with company guidelines, and drive sales.
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 Operational Efficiency: Implement and uphold operational policies and procedures to ensure the smooth running of the department, including compliance with health and safety regulations.
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 Communication: Act as a liaison between store management and department staff, providing regular updates, feedback, and reporting on departmental performance
 
 
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 </ul>
 
 KPI's
 
 
 
 <ul>
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 Achieve AOP
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 SOP Implementation and Adherence in department.
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 People Management
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 Inventory control
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 Competition update
 
 
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 </ul>
 
 Education
 
 
 
 <ul>
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 Graduation
 
 
 </li>
 </ul>
 
 Functional / Behavioral competencies required to execute the role :
 
 
 
 <ul>
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 Ability to work under pressure
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 Number proficiency
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 Customer Centricity
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 Good communication skills
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 Analytical &amp; Presentation Skills
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 </ul>
</div>

Department Manager - Fashion Factory -  Pune

Explore 136+ Customer service representative in Pune this November. Find roles across top companies and apply now to boost your career.