Jr Customer Service Executive - Cloud & Security Customer Service Operations

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description

Operational role that works under direct supervision, responsible for day-to-day customer service operations

Responsibilities

Maintain daily activities and routines.

Ensure SLA are achieved & work proactively to maintain the same.

Maintain Escalation matrix

Troubleshooting

Monitoring

No Work From Home

24x7 Shift