Qureos

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Senior Manager-Customer Care Voice-Inbound

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Operational Leadership

Oversee day-to-day operations of voice and blended processes, ensuring SLAs, KPIs, and quality metrics are consistently met. Team Management:

Lead, mentor, and develop a team of managers, team leaders, and associates to foster a high-performance culture. Process Optimization:

Identify and implement process improvements to enhance efficiency, reduce costs, and improve customer satisfaction.

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