customer service representative Jobs in Dubai United Arab Emirates

customer service representative

sales consultant Jobs in Dubai United Arab Emirates

sales consultant

customer service executive Jobs in Dubai United Arab Emirates

customer service executive

sales specialist Jobs in Dubai United Arab Emirates

sales specialist

customer service coordinator Jobs in Dubai United Arab Emirates

customer service coordinator

customer relationship specialist

The First Group

<div>
<div>
<div>
<p>We are looking for a <strong>CRM Specialist</strong> to manage and enhance customer relationships through data-driven marketing strategies. The ideal candidate will be responsible for optimizing CRM campaigns, improving customer engagement, and driving retention by leveraging analytics and automation tools.</p> <p> </p> <p><b>Key Responsibilities:</b></p> <ul> <li>Develop and execute CRM marketing campaigns, including email, SMS, push notifications, and loyalty programs.</li> <li>Optimize customer journeys to enhance engagement, retention, and lifetime value.</li> <li>Optimize customer journeys to enhance engagement, retention, and lifetime value.</li> <li>Analyze customer behaviour, campaign performance, and key metrics to drive marketing decisions.</li> <li>Generate reports and insights to optimize future marketing strategies.</li> <li>Improve CRM processes to enhance efficiency and personalization.</li> <li>Partner with cross-functional teams, including marketing, sales, and IT, to ensure seamless CRM integration.</li> <li>Stay updated on CRM trends, best practices, and emerging technologies to enhance strategy.</li> </ul>
</div>
</div>
</div>

CRM Specialist

YOOX NET-A-PORTER GROUP

<div><div><div>NET-A-PORTER is the ultimate luxury fashion destination for women. Since 2000, it has offered customers a curated assortment of fashion, fine watches, jewelry and home d&eacute;cor, from the world&rsquo;s most coveted brands. NET-A-PORTER creates unique experiences for its EIPs (Extremely Important People) with dedicated Personal Shoppers and invitation-only benefits. Through content, it provides expert styling advice, engaging storytelling and profiles incredible women via editorial vertical, PORTER. NET SUSTAIN, its product curation of consciously crafted luxury, supports customers to shop with a focus on conscious consumerism. NET-A-PORTER is part of LuxExperience, the leading digital, multi-brand luxury group.</div><div></div><div>
LuxExperience Middle East is now seeking an exceptionally talented Personal Shopper to join the Personal Shopping NET-A-PORTER team. The role is primarily sales orientated and will involve creating lasting customer relationships with both new and existing customers. Most importantly, you will provide exceptional service levels to ensure that our customers enjoy the best shopping experience, the latest trends and best designs &ndash; wherever they are! Some of the essentials for you to know are:</div><div></div><div>
Location: Dubai Office</div><div>
Department Size: 7</div><div>
Reporting into: Head of Commercial Performance</div><div></div><div>
Besides a competitive salary, we can offer you:</div><ul><li>
Performance bonus schemes dependent on the type of role you are in</li><li>
Our famous staff discount along with exclusive staff sales</li><li>
Annual airfare to home country</li><li>
Group Medical &amp; Life Insurance coverage</li><li>
Flexible working</li><li>
A chance to be part of a fun and caring team that support each other</li></ul><div></div><div>
Here is a breakdown of what you&rsquo;ll be doing:</div><div>
Sales:</div><ul><li>
Proactively target and build personal relationships with high value customers in the ME region</li><li>
Develop an understanding of your customers&rsquo; fashion and lifestyle preferences</li><li>
Identify customers shopping spend and trends season on season, feedback to your seniors and follow up with the relevant strategy</li><li>
Ensure that sales leads are identified and prioritized in your daily workload</li><li>
Maximizing the use of the technology available to meet your sales targets</li></ul><div></div><div>
Customer Relationship:</div><ul><li>
Optimize every opportunity to grow customer base and acquire new high value clients for your personal shoppers</li><li>
Follow through on all new customer leads, introducing the brand and engaging the customer with the service and benefits to turn a prospect into a shopper</li><li>
Always demonstrate exemplary standards of customer service and to all customers (internal and external), in line with brand and department standards</li></ul><div></div><div>
Teamwork:</div><ul><li>
Work closely with the rest of the Global Personal Shopping team to manage customer expectations around waiting lists for high demand items and maximize sales closed on waiting lists</li><li>
Support your team members in their absence to ensure customer service is never compromised and sales are not lost</li><li>
Partner with the customer care team at the Distribution center to ensure VIP customers issues are resolved swiftly and satisfactorily</li></ul><div></div><div>
Customer Campaign:</div><ul><li>
Participate in EIP customer and marketing / partnership events as required</li><li>
Together with your manager or personal shopper, entertain high profile customers and conduct one to one appointment</li></ul><div></div><div>
The type of person we are looking for:</div><ul><li>
2-5 years of experience in customer-facing roles, experience in customer service or fashion retail sales is not a must but an advantage</li><li>
Proficient in MS office, including MS Word, Excel, Power and Outlook</li><li>
Extensive knowledge and interest in the current trends and fashions</li><li>
An eye for detail and good organizational skills is essential</li><li>
Be able to demonstrate excellent communication skills, and confident to network and build genuine relationships with customers</li><li>
You will need to be able to write and speak English and Arabic fluently, demonstrating excellent keyboard and written skills, articulate with good spelling and grammar in all languages</li><li>
Feel comfortable to use English in daily work-related communication</li><li>
Numerate with strong computer literacy, particularly in excel and outlook</li></ul><div></div><div>
From the moment you join the LuxExperience Group we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.</div></div><div></div><div><i>
LuxExperience</i><i> is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.</i></div><div><i>
</i></div><div><i>
If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.</i></div><div></div>
Experience Level: Associate<div></div>
Workplace Type: Hybrid</div>

Personal Shopper @NET-A-PORTER

Emirates NBD

<p></p><div><p><b>About ENBD<br>
</b></p><p></p><p>Emirates NBD is a market leader across the MENAT (Middle East, North Africa and T&uuml;rkiye) region with a presence in 13 countries, serving over 9 million customers. Emirates NBD is the leading financial services brand in the UAE with a Brand value of approximately USD 4 billion. We serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate &amp; institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With over half a million users, it continues to be the fastest-growing digital bank in the region.<br>
</p><p></p><p><b>&ldquo;In line with the UAE Government&rsquo;s strategy in empowering and developing nationals, Emirates NBD is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nation's success. We are looking to find the best UAEN talent to join our ENBD family&rdquo;<br>
</b></p><p></p><p><b>Job Overview:
</b></p><p>As <b>Customer Relationship Officer - Priority Banking </b>at Emirates NBD, your role is to provide consistently an excellent service to all Priority Banking customers for their banking needs. The objective is to improve customer profitability and loyalty to the bank through such service.<br>
</p><p></p><p><b>Key Responsibilities:
</b></p><ul><li>To be accountable for client satisfaction and service quality levels at the branch by ensuring clients&rsquo; expectations are met consistently.
</li><li>Take full responsibility and ownership for Priority Banking customer service at the branch.
</li><li>Avoid any staff complaints from customers as it affects the overall segment performance
</li><li>TTs requests, FDs Requests and Account Maintenance requests - to be validated and tracked in track BPM
</li><li>Account Opening &ndash; check for completeness of documentation and tracking in track soft
</li><li>Credit card application &ndash; Check for completeness of documents and form before sending the same to Cards Team
</li><li>Liaise with compliance and various other departments for following up and submission of documents or relevant matte
</li><li>Action and Review of CRM cases assigned to Priority Banking Centers
</li>Set and track sales account targets<br>
<li>
</li></ul><p></p><p><b>Skills and Experience
</b></p><ul><li>University Degree in Business or Finance
</li><li>1-2 years of work experience, preferably in a processing/back office/Customer Services function within the Bank
</li>Experience in Finacle, Fin One, MS Excel and MS office<br>
<li>
</li></ul><p></p><p><b>There&rsquo;s never been a better time to join Emirates NBD.
</b></p><p>We&rsquo;re one of the region&rsquo;s most recognisable brands. We&rsquo;re banking innovation leaders. We&rsquo;re growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits.<br>
</p><p></p><p>At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities.
</p><p>#LI-LA1</p></div><p></p>

Customer Relationship Officer (UAE National) | Dubai

Fendi

<p></p><div><div><div><div><h3 class="jobSectionHeader"><b>Position
</b></h3><p></p><p>The CRM Specialist supports the ME team with ad hoc analysis and reports, ensuring that FENDI CRM guidelines are implemented in the ME network. He/she will provide comprehensive administration and operative support to the other functions.
</p></div><p></p><div><h3 class="jobSectionHeader"><b>Job responsibilities
</b></h3><p></p><ul><li>Maintain the database clean and reliable, manage clients reassignment and deduplication of profiles
</li><li>Data Mining, KPIs tracking, Strategic Analysis and Reporting
</li><li>Creation and control of target list for all direct marketing activities and in-store events
</li><li>Cost control and budgeting activities
</li><li>Ensure dedicated CRM training sessions for all the new joiners &amp; CRM Ambassadors
</li><li>Implement in-store moments calendar &amp; support in all clienteling activations
</li><li>Creation of Competition benchmark reports
</li><li>Support all logistic and operative activities for the direct marketing
</li><li>Support coordination between retail, merchandising and communication through the formalization of events
</li></ul></div><p></p><div><h3 class="jobSectionHeader"><b>Profile
</b></h3><p></p><ul><li>University Degree in Business or Economics
</li><li>Advanced analytical skills
</li><li>Excellent Excel and Power point mastery
</li><li>Fluency in English
</li><li>Clienteling mindset
</li><li>Previous experience in a similar role will be considered a plus
</li></ul></div></div></div><p></p><div><div><div><div><div><h2 class="jobSectionHeader"><b><i>FENDI
</i></b><br>
<b>MAISON
</b><br>
</h2><div>The Fendi Maison was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first Fendi boutique &ndash; a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style.
<br>
Called by the legendary five Fendi sisters, the collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years. In 1992, Silvia Venturini Fendi seconded him in the Artistic Direction; in 1994, she is given the direction of Accessories and later of Menswear.
<br>
In 2000, the LVMH group acquires Fendi becoming in 2001 its majority shareholder. Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery. Today Fendi is synonymous with quality, tradition, experimentation and creativity.</div></div></div></div></div></div></div><p></p>

A&F Auto Repair

<p><b>About Us:</b></p><p>Welcome to Battmobile, UAE&rsquo;s leading onsite auto services provider with a fleet of over 40 vehicles and technicians available 24x7. We take pride in being the number one onsite auto services provider in UAE, serving over 150,000 happy customers. Our services include emergency and preventive car care at customers' locations and at our service center in Al Quoz.</p><p><b>Job Summary:</b></p><p>The Post-Service Follow-Up Specialist will be responsible for engaging with customers after service delivery, gathering feedback, and addressing any post-service issues or concerns. This role is designed to enhance customer satisfaction, identify opportunities for improvement, and contribute to our ongoing commitment to delivering exceptional service.</p><p><b>Key KPI:</b></p><ul><li>PSF/VOC</li><li>Collection of NPS (Net Promoter Score) of approximately 80% + of customer.</li><li>Positive Google Reviews- a minimum numbers of reviews per agent per month.</li><li>QC for calls</li><li>PoC for SC customer issues escalated</li></ul><p><b>Key Responsibilities:</b></p><ul><li><b>Customer Engagement &amp; Issue Resolution:</b></li><li>Reach out to customers after service delivery to gather feedback on their experience.</li><li>Establish a proactive and positive communication channel to strengthen our relationship with customers.</li><li>Address any concerns or issues raised by customers post-service and work collaboratively with relevant departments for swift resolution.</li><li>Record and analyze feedback to identify recurring issues and opportunities for improvement.</li><li><b>Feedback Analysis and Reporting:</b></li><li>Analyze post-service feedback to identify trends and areas for improvement.</li><li>Prepare detailed reports for management, highlighting both positive feedback and areas for enhancement.</li><li>Collecting Positive Google reviews</li><li><b>Customer Retention Initiatives &amp; Process Improvement:</b></li><li>Develop and implement initiatives to enhance customer loyalty and retention.</li><li>Collaborate with marketing and customer service teams to create targeted campaigns for post-service engagement.</li><li>Work closely with relevant departments to implement process improvements based on post-service feedback.</li><li>Ensure continuous alignment of services with customer expectations.</li><li><b>Quality check:</b></li><li>Foster a customer-centric culture within the organization.</li><li>Make sure that the CC/ Happiness staff are following trained protocols by the company</li></ul><p><b>Qualifications and Skills:</b></p><ul><li>The ideal candidate for the Post-Service Follow-Up Specialist role should possess excellent communication skills, empathy, and a customer-centric mindset.</li><li>Previous experience in customer service, relationship management, Call-centre or a related field is desirable.</li></ul><p><b>Benefits</b></p><ul><li>Company Visa</li><li>Paid Leave &amp; Airfare</li><li>Medical Insurance</li></ul><p><b>How to Apply:</b></p><p>If you are passionate about automotive care and possess the skills required for this position, we invite you to apply by sending your resume and a cover letter detailing your relevant experience to <b>recruiter@battmobile.ae</b> Please include the position title in the subject line of your email. We look forward to hearing from you!</p><p>Job Type: Full-time</p><p>Pay: AED2,000.00 - AED2,500.00 per month</p>

Post Service Feedback Agent

<p></p><div><div><div><div><div><div><div><p>Job opportunity</p><h1 class="jobSectionHeader"><b>
Regional Digital Technical Sales Specialist &ndash; Liquid Processing Technologies (LPT), EMEA</b></h1></div></div></div></div></div></div><div></div><div><div><div><div><div><div><div><p>
GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA&rsquo;s success &ndash; come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.</p>
<p>
Why join GEA</p></div></div></div></div></div></div></div><div></div><div><div><div><div><p><b>
Job information</b></p><div><div><div><b>
Reference Number</b></div><p>
JR-0035826</p><div><b>
Job function</b></div><p>
Service</p></div><div><div><b>
Position type</b></div><p>
Full time</p><div><b>
Site</b></div><p>
N/A, Dubai</p></div></div></div></div></div></div><div><div><div><div><div><div>
Regional Digital Technical Sales Specialist &ndash; Liquid Processing Technologies (LPT), EMEA</div></div></div><div>
Your responsibilities and tasks:</div><div><div><p>
Key Responsibilities</p><ul><li>
Build &amp; qualify pipeline: Partner with Frontline Sales to identify and qualify leads, dive into customer requirements, and shape tailored sales strategies informed by market intelligence.</li><li>
Market &amp; installed-base planning: Analyse the regional installed base, segment customers, and develop regional business plans; maintain territory plans and run regular status reviews and reports to stakeholders.</li><li>
Solutioning &amp; proposals: Define scopes/architectures and pricing; develop comprehensive, compliant proposals addressing technical, commercial, and legal aspects.</li><li>
Deal execution: Support bid clarifications and contract negotiations to ensure a smooth and successful close.</li><li>
Pilots &amp; co-development: Work with GEA Digital Units and Center of Competencies to identify pilot customers, lead co-development projects, and scale proven solutions.</li><li>
Customer engagement: Plan and deliver site visits, presentations, and demos; present solutions to customers and status updates to internal stakeholders.</li><li>
Product expertise &amp; enablement: Act as the regional LPT Digital Products Sales Specialist; champion digitisation via the GEA Academy; participate in Center of Competencies (Competence Centre) training and serve as a regional trainer for local Service Sales organisations.</li><li>
Strategic relationship leadership: Serve as a trusted advisor and foster long-term relationships with a strong customer-centric, growth-mindset approach.</li><li>
Cross-functional orchestration: Align with Center of Competencies, Product Management, Regional Service Heads, and Project Sales and Service teams to ensure process knowledge and customer access.</li></ul></div></div><p></p><p>
Your profile and qualifications:</p><div><div><ul><li>
Strong commercial mindset with a proven track record of lead generation and new client acquisition through digital/automation product channels.</li><li>
Analytical mindset by analysing the relevant installed base in the region utilizing existing tools and resources and developing regional business plans including market potential, customer segmentation, and execution of actions to grow digital/automation product sales.</li><li>
Hands-on experience developing and implementing digital/automation service solutions, processes, and workflows that support customer value streams.</li><li>
Deep understanding of industrial processes and engineering environments.</li><li>
A strong collaborative mindset to partner with local Sales Teams across EMEA and global organisation.</li><li>
Excellent communication and presentation skills.</li></ul></div></div></div></div></div></div><p></p>

Regional Digital Technical Sales Specialist – Liquid Processing Technologies (LPT), EMEA

DUBAI PROPERTIES GROUP LLC

<ul><li>Build and maintain long-term relationships with high-value clients, serving as their primary point of contact.</li><li>Develop and maintain detailed customer profiles to personalize services and anticipate client needs.</li><li>Regularly engage with VIP clients to understand expectations, offer tailored solutions, and enhance satisfaction.</li><li>Ensure all interactions adhere to Service Level Agreements (SLAs), delivering consistent and high-quality service.</li><li>Oversee and coordinate property inspections, snagging processes, and key handover schedules.</li><li>Address and resolve issues related to payments, documentation delays, property modifications, and handover concerns.</li><li>Proactively communicate with clients before issuing legal notices for overdue payments or property terminations.</li><li>Work closely with Legal, Finance, and Operations teams to ensure a smooth transaction and handover process.</li><li>Handle inquiries and concerns promptly, ensuring client satisfaction and retention.</li><li>Follow up on overdue payments, ensuring timely settlements within agreed timelines.</li><li>Provide proactive, solution-oriented communication to prevent escalations and enhance the overall VIP experience.</li><li>Work closely with internal teams (Sales, Legal, Operations, and Customer Experience) to ensure a seamless service journey.</li><li>Identify opportunities for process improvements, personalized engagement, and operational efficiencies.</li><li>Contribute to the continuous refinement of customer service strategies and VIP experience initiatives.</li></ul>

Assistant Manager - Relationship Management

Explore 5601+ Customer relationship specialist in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

5601 customer relationship specialist jobs IN Dubai United Arab Emirates

CRM Specialist

Personal Shopper @NET-A-PORTER

Customer Relationship Officer (UAE National) | Dubai

CRM Specialist

Post Service Feedback Agent

Regional Digital Technical Sales Specialist – Liquid Processing Technologies (LPT), EMEA

Assistant Manager - Relationship Management