Assistant Manager - Relationship Management

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Build and maintain long-term relationships with high-value clients, serving as their primary point of contact.
Develop and maintain detailed customer profiles to personalize services and anticipate client needs.
Regularly engage with VIP clients to understand expectations, offer tailored solutions, and enhance satisfaction.
Ensure all interactions adhere to Service Level Agreements (SLAs), delivering consistent and high-quality service.
Oversee and coordinate property inspections, snagging processes, and key handover schedules.
Address and resolve issues related to payments, documentation delays, property modifications, and handover concerns.
Proactively communicate with clients before issuing legal notices for overdue payments or property terminations.
Work closely with Legal, Finance, and Operations teams to ensure a smooth transaction and handover process.
Handle inquiries and concerns promptly, ensuring client satisfaction and retention.
Follow up on overdue payments, ensuring timely settlements within agreed timelines.
Provide proactive, solution-oriented communication to prevent escalations and enhance the overall VIP experience.
Work closely with internal teams (Sales, Legal, Operations, and Customer Experience) to ensure a seamless service journey.
Identify opportunities for process improvements, personalized engagement, and operational efficiencies.
Contribute to the continuous refinement of customer service strategies and VIP experience initiatives.

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