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Emirates

<div>
 
 Job Purpose
 
 
 
 Join
 
 Emirates
 
 , one of the world&rsquo;s most admired airlines, renowned for its premium service and global network. As part of our Commercial and Customer Service team, you will represent a brand that connects millions of customers across continents while upholding the highest levels of professionalism, service quality, and operational excellence.
 
 
 The Customer Sales &amp; Service Agent is responsible for delivering the highest standard of customer service by assisting travellers with their booking needs, issuing tickets, offering the best fare options, and supporting customers throughout their journey planning. The role contributes directly to individual, station, and overall network commercial objectives.
 
 
 In this role, you will assist customers with reservations, ticket issuance and travel guidance, ensuring accuracy and adherence to airline rules. You will promote Emirates products including Skywards, Dubai Stopovers, hotels, and upgraded fares to enhance revenue. You will guide customers on visa, health and check-in requirements while staying updated on company products and policies. In retail office environments, you will maintain promotional material displays, support travel agents with special bookings, complete ticketing formalities, manage end-of-day sales support, and handle complex queries such as medical or special service cases.
 
 
 Qualification
 
 
 andidates must have at least a
 
 GCSE/O-Level
 
 or equivalent qualification, along with
 
 2+ years of experience
 
 in a contact centre, airline, travel agency, or reservations office&mdash;or a relevant Travel &amp; Tourism qualification. Strong PC skills (Word, Excel, email), excellent communication, customer service and sales capabilities are essential. Knowledge of additional languages is an advantage, depending on the market
 
 
 If you meet the above criteria and are ready to contribute to a high-performing team within one of the world&rsquo;s leading airlines, we encourage you to apply. Take the next step in your career journey with Emirates and be part of a brand that sets industry standards.
 
 
 Salary &amp; benefits
 
 
 Emirates offers a competitive and market-aligned salary package based on experience
 
 
 Employees enjoy comprehensive medical coverage, annual leave entitlements, concessional travel benefits, professional development opportunities, and long-term career growth within one of the world&rsquo;s most respected airline brands.
</div>

CUSTOMER SALES & SERVICE AGENT - KARACHI

DK Digital Solutions

About Us:DK Digital Solutions is a customer-focused company dedicated to providing exceptional service and support to our clients. We are currently looking for a Customer Support Agent to join our team. As a Customer Support Agent, you will be at the forefront of our customer service efforts, delivering superior assistance to our valued customers through online Chat and Call's. Your role is essential in ensuring a positive and seamless customer experience and generate more sales.Key Responsibilities:<ul><li>Online Support: Provide prompt, professional, and courteous support to customers via online chat and Call's.</li><li>Customer Inquiries: Address customer inquiries, concerns, and issues, striving to resolve them effectively and efficiently.</li><li>Product Knowledge: Develop an in-depth understanding of our products and services to provide accurate information and solutions to customers.</li><li>Troubleshooting: Assist customers in troubleshooting technical issues and escalate complex problems to the appropriate department.</li><li>Customer Education: Guide customers on how to use our products and services effectively, offering tips and solutions.</li><li>Multi-Channel Support: Collaborate with other customer support channels (phone, chat, email) as needed to ensure consistent support.</li><li>Customer Feedback: Gather and report customer feedback, suggestions, and trends to the Customer Support Manager for continuous improvement.</li><li>Proactive Communication: Keep customers informed about product updates, service outages, and other relevant information.</li></ul>Qualifications &amp; Requirements:<ul><li>Proficiency in written and spoken English (knowledge of other languages is a plus).</li><li>Preferably U.S or neutral accent.</li><li>Excellent problem-solving and critical-thinking abilities.</li><li>Strong interpersonal skills and a customer-centric mindset.</li><li>Ability to work independently and as part of a team.</li><li>Strong communication and typing skills.</li><li>Minimum typing speed of 45 WPM.</li></ul>Office Location: Gulshan-e-Iqbal KarachiShift Timing: 06:00pm to 03:00amJob Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthAbility to commute/relocate:<ul><li>Karachi Gulshan-E-Iqbal: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Customer Support & Sales Agent

convo

<div>Job Type: Full-time / Permanent
Location: Karachi
REPORTS TO: VP Operations
POSITION SUMMARY:
KHOJ Resorts, Karachi is looking for a seasoned Sales professional to oversee and manage sales staff and reservation to ensure maximum revenue, promotional coverage and marketing opportunities are achieved.
The DOSM should work closely with revenue management and marketing functions, to develop strategies to maximize REVPAR and grow market share.
RESPONSIBILITIES:<ul><li>
Maintain and promote a team work environment with effective and clear communication amongst co-workers.</li><li>
Ensure best client service is being made available through communication amongst the team, cross training within the department and appropriate office coverage.</li><li>
Works with sales managers to ensure understanding of sales strategy and effective implementation of this strategy for the segment.</li><li>
Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.</li><li>
Set example through professional, friendly attitude towards clients and co-workers, timely response to clients and co-workers needs and observance of sales office standard.</li><li>
Ensure hotel meets or exceeds budgeted goals.</li><li>
Follow and track company cross-sell procedures.</li><li>
Utilize company profile database to determine geographic areas for travel agent calls while maintaining top and existing travel agent accounts.</li><li>
Organize travel agent month and travel agent appreciation rates for slow months.</li><li>
Assists with the development and implementation of promotions, both internal and external.</li><li>
Creating a focus on attracting new business.</li><li>
Attending and contributing to the monthly sales strategy meeting</li><li>
Updating and owning the sales strategy &amp; sales plan with the VP Ops.</li><li>
Review and approves any special corporate negotiated rates by signing the CVGR (Company Volume guaranteed rate) contract.</li><li>
Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).</li><li>
Leads on-property sales functions to build long-term, value-based customer relationships that enable achievement of hotel sales objectives.</li><li>
Recommends monthly room nights target goals for sales team members.</li><li>
Participates in sales calls with members of sales team to acquire new business and/or close on business.</li><li>
Develop and send informative press releases to targeted lists highlighting all activities and promotions.</li><li>
Maintain and expand corporate incentive program via direct mail, personal visits etc.</li><li>
Oversee and ensure the updating of rates, promotions on hotel website, OTA's (Online travel agents), GDS etc. without any rate parity.</li><li>
Responsible for the training of sales managers and staff.</li><li>
Follow and promote hotel standards with guests, co-workers.</li><li>
Evaluates and drives the hotel&rsquo;s participation in the various sales channels, Market Sales, Event Booking Centers, electronic lead channels, etc.</li><li>
Monitors all day-to-day activities of direct reports.</li><li>
Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li></ul>
EDUCATION:<ul><li>
Bachelors or Masters degree in Business Administration, Marketing, Hotel and Restaurant Management, or MBA from reputable institute.</li></ul>
EXPERIENCE:<ul><li>
8+ years&rsquo; experience in the sales and marketing or related professional area. And min three years&rsquo; experience in a senior sales role.</li><li>
High degree of commercial awareness and be able to understand links between sales and profit with excellent sales and negotiation skills. Good business sense and the ability to motivate and lead a team.</li></ul>
What We Have For you?
Great compensation package, medical benefits (IPD &amp; OPD) for you and your family, EOBI, travel allowance, Company Maintained Car and Sales Incentive, Annual performance-tied increments and a dynamic work culture!
KHOJ embraces diversity in all forms and is committed to building a team of exceptional individuals.</div>

Director Sales [KHOJ Resorts]

Convo

<div>
 
 Job Type: Full-time / Permanent
 
 
 
 
 Location:
 
 Karachi
 
 
 
 REPORTS TO:
 
 VP Operations
 
 
 
 Position Summary
 
 
 
 KHOJ Resorts, Karachi is looking for a seasoned Sales professional to oversee and manage sales staff and reservation to ensure maximum revenue, promotional coverage and marketing opportunities are achieved.
 
 
 The DOSM should work closely with revenue management and marketing functions, to develop strategies to maximize REVPAR and grow market share.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Maintain and promote a team work environment with effective and clear communication amongst co-workers.
 </li>
 <li>
 Ensure best client service is being made available through communication amongst the team, cross training within the department and appropriate office coverage.
 </li>
 <li>
 Works with sales managers to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
 </li>
 <li>
 Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.
 </li>
 <li>
 Set example through professional, friendly attitude towards clients and co-workers, timely response to clients and co-workers needs and observance of sales office standard.
 </li>
 <li>
 Ensure hotel meets or exceeds budgeted goals.
 </li>
 <li>
 Follow and track company cross-sell procedures.
 </li>
 <li>
 Utilize company profile database to determine geographic areas for travel agent calls while maintaining top and existing travel agent accounts.
 </li>
 <li>
 Organize travel agent month and travel agent appreciation rates for slow months.
 </li>
 <li>
 Assists with the development and implementation of promotions, both internal and external.
 </li>
 <li>
 Creating a focus on attracting new business.
 </li>
 <li>
 Attending and contributing to the monthly sales strategy meeting
 </li>
 <li>
 Updating and owning the sales strategy &amp; sales plan with the VP Ops.
 </li>
 <li>
 Review and approves any special corporate negotiated rates by signing the CVGR (Company Volume guaranteed rate) contract.
 </li>
 <li>
 Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).
 </li>
 <li>
 Leads on-property sales functions to build long-term, value-based customer relationships that enable achievement of hotel sales objectives.
 </li>
 <li>
 Recommends monthly room nights target goals for sales team members.
 </li>
 <li>
 Participates in sales calls with members of sales team to acquire new business and/or close on business.
 </li>
 <li>
 Develop and send informative press releases to targeted lists highlighting all activities and promotions.
 </li>
 <li>
 Maintain and expand corporate incentive program via direct mail, personal visits etc.
 </li>
 <li>
 Oversee and ensure the updating of rates, promotions on hotel website, OTA's (Online travel agents), GDS etc. without any rate parity.
 </li>
 <li>
 Responsible for the training of sales managers and staff.
 </li>
 <li>
 Follow and promote hotel standards with guests, co-workers.
 </li>
 <li>
 Evaluates and drives the hotel&rsquo;s participation in the various sales channels, Market Sales, Event Booking Centers, electronic lead channels, etc.
 </li>
 <li>
 Monitors all day-to-day activities of direct reports.
 </li>
 <li>
 Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
 
 
 </li>
 </ul>
 
 Education
 
 
 
 <ul>
 <li>
 Bachelors or Masters degree in Business Administration, Marketing, Hotel and Restaurant Management, or MBA from reputable institute.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 8+ years&rsquo; experience in the sales and marketing or related professional area. And min three years&rsquo; experience in a senior sales role.
 </li>
 <li>
 High degree of commercial awareness and be able to understand links between sales and profit with excellent sales and negotiation skills. Good business sense and the ability to motivate and lead a team.
 
 
 </li>
 </ul>
 
 What We Have For you?
 
 
 
 
 Great compensation package, medical benefits (IPD &amp; OPD) for you and your family,
 
 EOBI, travel allowance, Company Maintained Car and Sales Incentive, Annual performance-tied increments and a dynamic work culture!
 
 
 KHOJ embraces diversity in all forms and is committed to building a team of exceptional individuals.
</div>

Experts Communication

Experts Communication is hiring a Call Center Agent to join our team. We are looking for individuals with strong communication skills, a customer-focused approach, and the ability to handle outbound and inbound calls professionally. If you have experience in customer service or sales, this is a great opportunity to grow in a dynamic work environment.Salary: 40,000 - 60,000 PKR (based on skills and experience) Location: North Nazimabad, Block A, Karachi Shift: 7:00 PM &ndash; 4:00 AM Contact: +92 317 7770002 Email: hr@expertscommunication.netResponsibilities<ul><li>Handle inbound and outbound calls professionally</li><li>Provide customer support, information, and sales assistance</li><li>Resolve customer inquiries and complaints effectively</li><li>Meet and exceed monthly sales and performance targets</li><li>Maintain accurate call logs and follow-up records</li><li>Ensure customer satisfaction and build strong relationships</li></ul>Requirements<ul><li>Minimum 1 year of experience in a call center or customer service role</li><li>Strong verbal and written communication skills</li><li>Ability to handle objections and close sales confidently</li><li>Self-motivated, target-driven, and eager to learn</li><li>Ability to work the night shift (7:00 PM &ndash; 4:00 AM)</li></ul>Benefits<ul><li>Five working days (Saturday &amp; Sunday off)</li><li>Competitive salary with performance-based growth (evaluated every four months)</li><li>Monthly company-paid dinners</li><li>Annual picnic and dinner</li></ul>Join Experts Communication and advance your career in the call center industry.Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Experienced Call Center Agent

Experts Communication is looking for a Customer Support Agent to join our dynamic team. The ideal candidate should have at least 1 year of experience in a call center or customer service role, with excellent communication, problem-solving, and sales skills.Salary: 40,000 - 50,000 PKR (based on skills and experience) Location: North Nazimabad, Block A, Karachi Shift: 7:00 PM &ndash; 4:00 AMNote: Freshers with good English Communication skills are encouraged to apply.Contact: +92 317 7770002 Email: hr@expertscommunication.netResponsibilitiesHandle inbound and outbound calls professionally Communicate effectively to provide information, support, and sales assistance Resolve customer inquiries and complaints efficiently Meet and exceed monthly sales and performance targets Maintain accurate records of interactions and follow-ups Ensure customer satisfaction and build strong relationshipsRequirements&#10004; Minimum 1 year of call center/customer service experience &#10004; Strong verbal &amp; written communication skills &#10004; Ability to handle objections and close sales confidently &#10004; Self-motivated, target-driven, and eager to learn &#10004; Ability to work the night shift (7:00 PM &ndash; 4:00 AM)Benefits5 working days (Saturday &amp; Sunday off) Competitive salary &amp; performance-based growth (evaluated every 4 months)Health Insurance Annual picnic &amp; dinner Monthly company-paid dinnersAnnual picnic &amp; dinnerKickstart your career with Experts Communication and grow in a professional, fast-paced environment!Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Support Agent-Call Center

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CUSTOMER SALES & SERVICE AGENT - KARACHI

CUSTOMER SALES & SERVICE AGENT - KARACHI

Customer Support & Sales Agent

Director Sales [KHOJ Resorts]

Director Sales [KHOJ Resorts]

Experienced Call Center Agent

Customer Support Agent-Call Center