customer service advisor

al waha for cars

<p>WE&rsquo;RE HIRING &ndash; SERVICE ADVISOR (AUTOMOTIVE)</p><p>Al Waha Cars | Hiring from Qatar</p><p>Are you passionate about automobiles and customer service?</p><p>Al Waha Cars is looking for a dynamic and experienced Service Advisor with 2&ndash;3 years of automotive industry experience to join our growing team.</p><p>Why Join Al Waha Cars?</p><p>Work with a reputed automotive company</p><p>Friendly and professional work environment</p><p>Career growth and stability</p><p>Competitive salary package</p><p>Key Responsibilities:</p><p>Welcome customers and understand their vehicle service needs</p><p>Prepare job cards and clearly explain service details, timelines, and costs</p><p>Coordinate with technicians to ensure quality repairs and timely delivery</p><p>Keep customers informed throughout the service process</p><p>Ensure high customer satisfaction and handle concerns professionally</p><p>Promote service packages, value-added services, and genuine spare parts</p><p>Requirements:</p><p>2&ndash;3 years of experience as a Service Advisor in the automotive industry</p><p>Fluent in Arabic and able to communicate in basic English</p><p>Strong customer service and communication skills</p><p>Good technical understanding of vehicles and repairs</p><p>Ability to work efficiently in a fast-paced environment</p><p>Computer knowledge and service software experience</p><p>Valid driving license is an advantage</p><p>Job Type: Full-time</p><p>Pay: From QAR5,000.00 per month</p>

Service Advisor

SBM Garage

<p><b>Job Title</b></p><p><b>Experienced Automotive Service Advisor (5&ndash;7+ Years Experience Required)</b></p><p><b>Job Summary</b></p><p>We are a well established automotive repair shop seeking a <b>highly experienced Service Advisor</b> to join our team. This position is suited for a professional who has worked <b>locally in multiple automotive repair shops</b> and understands the demands of a fast paced service environment.</p><p>The ideal candidate is someone who can be trusted to manage their responsibilities independently, maintain high standards of professionalism, and represent the shop with integrity at all times.</p><p><b>Key Responsibilities</b></p><ul><li>Welcome customers professionally and accurately understand their vehicle concerns</li><li>Prepare clear and detailed repair orders and communicate repairs in a transparent and confident manner</li><li>Manage multiple repair orders simultaneously while maintaining accuracy and organization</li><li>Coordinate closely with technicians to prioritize jobs and ensure smooth workflow</li><li>Take ownership of service processes from customer intake to vehicle delivery</li><li>Address customer concerns and complaints calmly and effectively, taking initiative to resolve issues</li><li>Recommend required repairs and maintenance honestly and responsibly</li><li>Follow up with customers on approvals, job status, and service completion</li><li>Maintain accurate documentation, invoicing, and service records</li><li>Uphold shop policies, quality standards, and customer service expectations</li></ul><p><b>Required Experience &amp; Qualifications</b></p><ul><li><b>Minimum 5&ndash;7 years of experience as an Automotive Service Advisor</b></li><li><b>Local experience required</b>, preferably across <b>multiple automotive repair shops</b></li><li>Strong understanding of vehicle systems, diagnostics, repairs, and maintenance schedules</li><li>Proven ability to work efficiently in a high-volume, high-pressure environment</li><li>Strong communication and interpersonal skills</li><li>Ability to manage competing priorities without compromising service quality</li><li>Basic computer and service management software proficiency</li><li>Motivated, reliable, and committed to contributing to the long-term success of the shop</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary based on experience</li><li>Stable and respectful working environment</li><li>Opportunity to play a key role in daily operations and shop growth</li></ul><p><b>How to Apply</b></p><p>Qualified candidates with relevant experience are encouraged to apply with their CV on Whatsapp at +97455606170 or email at saoudm.umer@gmail.com</p><p>Job Type: Full-time</p>

Madi International

<div>
 <strong>
  We're Hiring &ndash; Arabic-Speaking Sales Advisor
  <br/>
  <br/>
 </strong>
 Are you passionate about retail and customer service? Do you enjoy engaging with customers, assisting them in their purchasing decisions, and contributing to a positive shopping experience? Join our Sales team at MADI International in Qatar, a company committed to excellence, innovation, and customer satisfaction.
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  Key Responsibilities
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 </strong>
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  Customer Service
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 </strong>
 <ul>
  <li>
   Greet and assist customers, providing personalized recommendations in line with their needs.
  </li>
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   Support customers in their purchasing decisions and offer guidance on products.
  </li>
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   Ensure a positive customer experience through professional and attentive service.
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  </li>
 </ul>
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  Sales &amp; Product Promotion
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 </strong>
 <ul>
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   Achieve and exceed daily and monthly sales targets.
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   Maintain up-to-date knowledge of products, promotions, and company guidelines.
  </li>
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   Ensure proper merchandise presentation to attract customers and enhance sales.
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  </li>
 </ul>
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  Store Operations &amp; Stock Management
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 </strong>
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   Support daily retail operations, including stock monitoring and inventory management.
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   Assist in implementing promotional activities and merchandising plans.
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   Ensure the store operates smoothly according to company standards.
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  </li>
 </ul>
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  Qualifications &amp; Skills
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 </strong>
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   Fluent in Arabic; proficiency in English is a plus.
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   Previous experience in retail, sales, or customer service is an advantage.
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   Strong communication, interpersonal, and problem-solving skills.
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   Passion for delivering excellent customer service and achieving sales goals.
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   Ability to work in a fast-paced retail environment.
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  </li>
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  Benefits &amp; Opportunities
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   Opportunity to be part of a leading international company in Qatar.
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   Professional growth and training in retail and sales.
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   Work in a dynamic, customer-focused environment.
  </li>
 </ul>
</div>


Sales Advisor

Dakkaken Group

<p><b>We Are Hiring: Customer Service Executive (Female)</b></p><p><b>Job Type:</b> Full-time / Contract<br/><b>Location:</b> Qatar</p><p><b>Job Description</b></p><p>We are seeking a polite, confident, and customer-focused <b>Female Customer Service Executive</b> to join our team. The ideal candidate must be <b>fluent in Arabic</b>, possess strong communication skills, and be able to deliver excellent customer support while maintaining a positive company image.</p><p><b>Key Responsibilities</b></p><ul><li>Handle customer inquiries via phone, WhatsApp, email, and in person</li><li>Communicate clearly and professionally with customers in <b>Arabic and English</b></li><li>Assist customers with service requests, complaints, and follow-ups</li><li>Provide accurate information about company products and services</li><li>Maintain customer records and update systems regularly</li><li>Coordinate with internal departments to resolve customer issues</li><li>Ensure high levels of customer satisfaction</li><li>Represent the company professionally at all times</li></ul><p><b>Requirements</b></p><ul><li><b>Female candidates only</b></li><li><b>Fluent in Arabic (spoken &amp; written) &ndash; Mandatory</b></li><li>Good command of English</li><li>Previous experience in customer service or customer care preferred</li><li>Strong communication and interpersonal skills</li><li>Ability to multitask and work under pressure</li><li>Basic computer knowledge (MS Office, CRM systems)</li><li>Professional attitude and appearance</li></ul><p>Job Type: Full-time</p><p>Pay: QAR3,000.00 - QAR3,500.00 per month</p>

Customer Service Executive (Female)

Confidential

<div>
 <p>
  <strong>
   Job Purpose
  </strong>
 </p>
 <p>
  Interacts with the Bank&rsquo;s customer in providing efficient, friendly and quality service; answering queries, guiding and providing information. In addition, deal and help resolve any customer complaints while encouraging customers to increase their business with the Bank and direct them to the appropriate bank personnel.
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 </p>
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  <strong>
   Customer Service Tasks
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 </p>
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  <li>
   Assist customers with routine account-related requests such as Opening Accounts, ATM, Credit Cards and Cheque Book Applications, Funds Transfers, Standing Orders and Stop Payments.
  </li>
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   Responds to customer inquiries about bank deposit products and service charges, Debit and Credit card usage and limits, checking and savings accounts transactions, funds availability and check verification requests by third parties.
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   Ensure that all relevant documentations are in place while performing opening accounts and other related services.
  </li>
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   Build a good relationship towards the customers and all stakeholders.
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   Act promptly to either resolve directly or escalate to appropriate levels, any unresolved issues raised by the customers for speedy resolution of issues.
  </li>
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   Resolve customer problems by acting as the customer liaison between other bank departments when necessary.
  </li>
 </ul>
 <p>
  <br/>
 </p>
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  <strong>
   Cross Selling
  </strong>
 </p>
 <ul>
  <li>
   Market the various products of the bank to customers and in coordination with the Tellers, introduce and migrate customers to alternative channels with the intention of generating more sales thereby increasing revenue through referrals.
  </li>
 </ul>
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  <br/>
 </p>
 <p>
  <strong>
   MIS and Reports
  </strong>
 </p>
 <ul>
  <li>
   Prepare timely and accurate functional statements and reports to meet functional requirements, policies and standards.
  </li>
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   Checks and ensure that all customer documentations are correct in order to ensure compliance with regulations.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Minimum Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   University Graduate or Equivalent
  </li>
 </ul>
 <p>
  <strong>
   Minimum Experience:
  </strong>
 </p>
 <ul>
  <li>
   at least 1-3 years of relevant experience in the banking sector
  </li>
 </ul>
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  <br/>
 </p>
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  <strong>
   Job-Specific Skills:
  </strong>
 </p>
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  <li>
   Knowledge of retail banking processes and products
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   Customer Service skills
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   Good relationship with Colleagues / Customers
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   Initiative
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   Willing to work evening shifts/weekends
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   Will have a sales target to achieve
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 </ul>
</div>


Customer Service Officer (Qatari or Qatari Mother)

Qatar National Bank

<div>Job Purpose Summary<p><br>
The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group's products and services and encouraging customers to increase their business with the Group.</p>
Essential Duties &amp; Responsibilities by Dimensions<p><b><br>
A. Shareholder &amp; Financial:</b></p><ul><li>Proactively market the Group's products to increase sales volume and profitability, and to achieve or exceed set targets and goals.</li><li>Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.</li><li>Implements KPI's and best practices for Officer, Customer Services</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent.</li></ul><p></p><p><b>
B. Customer (Internal &amp; External):</b></p><ul><li>Enhance the Group's image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.</li><li>Ensure customer satisfaction all times and resolve customer complaints timely and effectively.</li><li>Attend and resolve all customer queries at the branch within specified TAT to ensure customer satisfaction.</li><li>Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.</li><li>To assist customers in all their queries on Bank's product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul><p></p><p><b>
C. Internal (Processes, Products, Regulatory):</b></p><ul><li>Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.</li><li>Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.</li><li>Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.</li><li>Coordinate with tellers and branch operations staff on an &quot;as is needed&quot; basis to ensure smooth operations, and timely and friendly service delivery.</li><li>Receive loan applications from customers and prepare the corresponding loan agreements, prepare Foreign Bills for Collection (FBC) requests, check dormant accounts, and scan approve customers' signatures.</li><li>Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary.</li><li>Refer to Manager, Customer Services for any unresolved queries on transactions handled.</li><li>Monitor the service standards operational in the branch and look for creative ways to improve service delivery.
</li><li>Ensure compliance to internal service quality standards and compliance to audit requirements.</li></ul><p></p><p><b>
D. Learning &amp; Knowledge:</b></p><ul><li>Possess working knowledge of branch customer service to carry out duties and responsibilities.</li><li>Identify related areas for professional development of self.</li><li>Proactively identify areas for professional development of self and undertake development activities.</li><li>Seek out opportunities to remain current with all developments in professional field.</li></ul><p></p>
Education/Experience Requirements<ul><li><br>
High School</li></ul><p><b>
OR</b></p><ul><li>Diploma degree</li><li>No years of experience required</li></ul>
Required Special Skills<ul><li><br>
Excellent oral and written communication skills (including report writing) in English and Arabic.</li><li>Good interpersonal and presentation skills.</li><li>Understanding of the relevant laws, regulations, and practices.
</li><li>Ability to make decisions and follow through with initiatives.
</li><li>Personal integrity and self-management.</li><li>Planning, organising, and analytical ability.</li><li>Results oriented.</li><li>Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.</li></ul></div>

Officer Customer Services (Qatarization)

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Global Customer Service Officer
</div></div><div><div>Ref #
</div><div>222787
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Cargo &amp; Airport Operations
</div></div><div><div><ul><li>Closing date: 11-Jan-2026</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p>The air cargo industry is entering an accelerated phase of change and transformation. From digitalizing the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. As the world&rsquo;s largest global air cargo carrier, Qatar Airways is leading this change. To support our vision, we are looking for talents &ndash; the bold, the imaginative and the change-maker. All of who will support Qatar Airways Cargo&rsquo;s position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of our passionate team.<br>
As the business expands, we are pleased to announce an incredibly exciting opportunity to be part of Qatar Airways Digital&rsquo;s Team in Doha as a Global Customer Service Officer.</p>
<p><b>About the role</b></p>
<p>As a Global Customer Service Officer, you will enhance Qatar Airways Cargo customer experience and in line with the core values, by offering an escalation point of contact for both internal and external customers across the network from booking until final delivery by managing a closed loop activity to ensure all customers are receiving the service Qatar Airways Cargo are committed and to ensure all corrective actions are put in place to address service failures.<br>
As part of your role, your responsibilities will be inclusive of, but not limited to the following:</p>
<ul><li>Coordinate day to day work functions, acting as a &ldquo;go to&rdquo; person and investigating and resolving complex customer issues. Queries may be received on a range of issues including Misrouted Cargo, Damaged Cargo, Offloaded Cargo, Missing Cargo and any discrepancies.</li>
<li>Understand the needs and requirements of the customer and manage their expectations and the service received and pro-actively resolve potential or current issues in a timely and efficient manner.</li>
<li>Ensure to track all customer escalation and resolution activities for quality and metrics reporting through existing tools to facilitate reporting and identification of common inquiries, maintain an accurate database of customer queries with actionable data output in preparation through the Customer Relationship Management (CRM) application.</li>
<li>Identify trends related to customer inquiries to respond proactively and provide feedback to management.</li>
<li>Develop a clear and in-depth knowledge of all Qatar Airways Cargo products in order to understand and resolve customer queries in the first instance wherever possible.</li>
<li>Collaborate with other departments on cross functional tasks and projects representing the Customer Experience function and ensuring the voice of the customer is always present in the resolution discussion.</li>
<li>Perform other department duties as directed by Line Manager of Head of the Department.</li>
</ul><p></p><p><b>Be part of an extraordinary story</b></p>
<p>Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.<br>
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.<br>
Together, everything is possible.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About you</b></p>
<ul><li>Bachelor&rsquo;s degree or equivalent with a minimum of 3 years of job-related experience in air cargo, logistics, or a related field.</li>
<li>Solid understanding of air cargo customer service practices and procedures.</li>
<li>Knowledge of cargo reservation, acceptance and handling processes.</li>
<li>Familiarity with IATA and TACT regulations.</li>
<li>Strong communication skills with excellent command of English (verbal and written)</li>
<li>Proficiency in French and Arabic is preferred and will be considered an asset.</li>
<li>Advanced proficiency in MS Office tools (Excel, Word, Outlook) with strong presentation and reporting skills.</li>
<li>A proactive mindset with the ability to work independently and manage multiple tasks in a fast-paced environment.</li>
</ul><p></p><p><b>About Qatar Airways Group</b></p>
<p>Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><br>
<p><br>
<b>How to apply</b></p>
<p>If you&rsquo;re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=222787</div></div></div></div></div></div></div></div>

Global Customer Service Officer

Explore 1015+ Customer service advisor in Doha Qatar this January. Find roles across top companies and apply now to boost your career.

1015 customer service advisor jobs IN Doha Qatar

Service Advisor

Service Advisor

Sales Advisor

Customer Service Executive (Female)

Customer Service Officer (Qatari or Qatari Mother)

Officer Customer Services (Qatarization)

Global Customer Service Officer