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customer service agent

Spendwisor

<p><b>Job Description: </b></p><p><b>Position:</b> Customer Service Agent<br/><b>Employment Type:</b> Full-time<br/><b>Shifts:</b> Rotational (Day :7am-4pm&amp; Night: 4pm-1am)<br/><b>Week-offs:</b> Rotational<br/><b>Department:</b> Customer Support</p><p><b>About Us</b></p><p>Tamanna BNPL LLC is a fast-growing Buy Now, Pay Later (BNPL) company preparing for our official launch. Our mission is to provide customers with seamless and flexible payment solutions that make shopping easier and more accessible. As we enter the launch phase, we are building a strong customer service team to deliver exceptional support and create positive customer experiences from day one.</p><p><b>Role Overview</b></p><p>As a Customer Service Agent, you will be the first point of contact for our customers. Your role is to provide prompt, accurate, and friendly assistance through <b>calls, chats, and emails</b>. You will help users understand how our BNPL services work, resolve account or payment concerns, and ensure smooth customer interactions during our high-volume launch period.</p><p>This is an excellent opportunity for individuals who are customer-focused, adaptable, and excited to be part of a dynamic fintech environment.</p><p><b>Key Responsibilities</b></p><ul><li>Handle inbound customer inquiries via phone, chat, and email.</li><li>Assist customers with account setup, payment issues, transaction clarifications, and product-related questions.</li><li>Provide clear and accurate information about BNPL services, policies, and processes.</li><li>Resolve customer concerns professionally, efficiently, and with empathy.</li><li>Log and update customer interactions in the CRM system.</li><li>Escalate complex issues to the appropriate teams when necessary.</li><li>Maintain performance metrics including quality, response time, and customer satisfaction.</li><li>Work efficiently during high call/chat volumes, especially during the launch phase.</li><li>Follow company procedures, compliance guidelines, and service standards.</li><li>Support team and management with additional tasks as needed.</li></ul><p><b>Requirements</b></p><ul><li>Ability to stay calm, patient, and professional under pressure.</li><li>1+ years of experience in Customer Service (experience in Banking, Fintech, or E-commerce is a strong advantage but not mandatory).</li><li>Excellent verbal and written communication skills, with the ability to de-escalate tense situations calmly and professionally.</li><li>Basic computer and typing skills (40+ WPM preferred); familiarity with CRM or ticketing tools is a plus.</li><li>Flexible to work rotational shifts, including days, nights, weekends, and rotational weekly offs to support operations.</li><li>Strong problem-solving mindset, patience, and willingness to learn.</li><li>Ability to work in a fast-paced startup environment and handle pressure effectively</li></ul><p><b>Preferred Skills</b></p><ul><li>Experience in fintech, banking, or BNPL services (optional).</li><li>Multitasking and time management abilities.</li><li>Strong attention to detail and accuracy.</li><li>Customer-oriented attitude with a focus on delivering great service.</li><li>Candidates with a <b>strong command of both English and Arabic</b> are highly preferred, as this will greatly support our growing and diverse customer base.</li></ul><p><b>What We Offer</b></p><ul><li>Comprehensive training before launch.</li><li>Opportunity to grow in a rapidly expanding fintech startup.</li><li>Supportive team environment.</li><li>Competitive salary and incentives.</li></ul><p>Job Type: Full-time</p><p>Pay: QAR3,500.00 - QAR4,000.00 per month</p>

Customer Service Agent

BPO PLUS

<p><b>**WALK IN INTERVIEW**</b></p><p>Please note that <b>&quot;walk in interview&quot;</b> is open from <i><b>1pm -6pm </b></i>on following address:</p><p><b>Location: </b>D-Ring Road, Al-Hilal Street, Al-Tadamon SignalZone Al Nuaija street east, Street khuwaiteem building no 17.</p><p><b>Date:</b> 25th &amp; 26th November, 2025.</p><ul><li>Answer incoming calls promptly and professionally</li><li>Handle customer inquiries, complaints, and requests efficiently</li><li>Provide accurate information about products, services, and company policies</li><li>Record customer details, issues, and resolutions in the system</li><li>Follow up on pending cases to ensure customer satisfaction</li><li>Maintain a positive and courteous attitude during all interactions</li><li>Meet daily, weekly, and monthly call handling and performance targets</li><li>Escalate complex issues to the appropriate department or supervisor</li><li>Update customer information and maintain confidentiality of data</li><li>Attend training sessions to stay updated on product knowledge and company updates</li><li>Handle both inbound and outbound calls as required</li><li>Ensure adherence to call scripts, quality standards, and company protocols</li><li>Support team members and contribute to achieving department goals</li><li>Manage time effectively to handle a high volume of calls</li><li>Maintain professionalism in communication across all channels including phone, email, and chat</li></ul><p><b>Languages (Mandatory): </b>Hindi, English &amp; Tagalog</p><p>Job Type: Full-time</p><p>Pay: QAR3,000.00 per month</p><p>Language:</p><ul><li>Arabic &amp; English (Required)</li></ul>

WALK IN INTERVIEW - Customer Service Agent

Alfardan Group

<div><p>Job Description</p>
<p></p><div><div><b>Summary:</b></div><div><br>
The Rental Agent at Prestige Cars Company is responsible for providing high-quality customer service and ensuring compliance with all transportation requests from the outlet's guests and hotel operations.<br>
<br>
<b>Job Responsibility:</b></div>
<ul>
<li>Assist customers with their rental inquiries and provide detailed information on available vehicles and pricing.</li>
<li>Process rental orders, including booking reservations, collecting payments, and issuing rental agreements.</li>
<li>Coordinate with the operations team to ensure timely delivery and return of rental vehicles.</li>
<li>Address customer concerns and inquiries in a professional and timely manner.</li>
<li>Maintain accurate records of rental transactions and customer details.</li>
<li>Collaborate with the sales and marketing team to promote rental services and special offers.</li></ul><br>
<div></div>
<div><b>
Candidate Requirements:</b></div><br>
<div></div>
<ul>
<li>High school diploma or equivalent; additional certification in customer service is a plus.</li>
<li>Proven experience in customer service or a similar role in the car rental industry.</li>
<li>Strong communication and interpersonal skills.</li>
<li>Excellent organizational and time-management abilities.</li>
<li>Ability to work well under pressure and handle multiple tasks simultaneously.</li>
<li>Proficiency in using rental management software and Microsoft Office applications.</li>
<li>Valid driver's license and clean driving record.</li>
<li>For the Senior Rental Agent position: Previous supervisory experience and knowledge of the car rental market would be preferred.</li></ul></div><br>
<p></p>
<p>Skills</p>
<p></p><div><ul><li>Considerable sales and customer service experience</li>
<li>Strong leadership skills</li>
<li>Strategic planning skills</li>
<li>Prioritizing and multi-tasking skills</li>
<li>Excellent time management skills</li></ul></div></div><p></p>
<br><div></div><div><div><p>Job Details</p>
<div><div>Job Location</div>
<div>Doha, Qatar</div>
</div><div><div>Company Industry</div>
<div>Motor Vehicle Passenger Transport</div>
</div><div><div>Company Type</div>
<div>Employer (Private Sector)</div>
</div><div><div>Job Role</div>
<div>Customer Service and Call Center</div>
</div><div><div>Employment Status</div>
<div>Full time</div>
</div><div><div>Employment Type</div>
<div>Employee</div>
</div></div><div><p>Preferred Candidate</p>
<div><div>Career Level</div>
<div>Mid Career</div>
</div><div><div>Years of Experience</div>
<div>Min: 2</div>
</div><div><div>Residence Location</div>
<div>Qatar</div>
</div><div><div>Gender</div>
<div>Male</div></div></div></div>

Rental Agent (Junior & Senior Levels) - Arabic Speakers

Mövenpick

<div><b>Company Description</b><p><br>
Contemporary, convenient and perfectly positioned, the upscale M&ouml;venpick Hotel Doha is a 4-star luxury hotel, ideal for business travellers. Just 11km from Hamad International Airport and minutes from the business district, this hotel is centrally located on the prominent Corniche Road opposite the iconic Museum of Islamic Arts.</p><b><br>
Job Description</b><p><br>
We are seeking a warm, proactive, and service-driven Guest Service Agent (GSA) to join our hotel team in Doha. As part of the Front Office department, you will be responsible for delivering exceptional guest experiences from arrival to departure. The ideal candidate will have strong communication skills, a guest-focused attitude, and the ability to handle multiple tasks while maintaining high service standards.</p><ul><li>
Welcome guests with a warm, professional greeting and assist with check-in and check-out procedures.</li><li>
Handle room assignments, key issuance, and update guest preferences accurately in the PMS.</li><li>
Assist guests with inquiries, special requests, and hotel information to ensure a comfortable stay.</li><li>
Coordinate with Housekeeping and Engineering to ensure room readiness, maintenance follow-ups, and guest requests are completed promptly.</li><li>
Upsell room categories and promote hotel services to maximize revenue.</li><li>
Manage incoming calls, messages, and guest requests in a timely and courteous manner.</li><li>
Coordinate with Concierge, Reservations, and other hotel departments to ensure smooth operations.</li><li>
Provide accurate information regarding hotel facilities, dining options, transportation, and nearby attractions.</li><li>
Handle guest feedback and concerns professionally, offering solutions or escalating issues to the Duty Manager when necessary.</li><li>
Follow up with guests on special requests, complaints, and service recovery actions.</li><li>
Process guest payments, room charges, deposits, and refunds accurately.</li><li>
Maintain proper documentation, reports, and shift handover notes.</li><li>
Ensure the lobby and front desk area remain clean, organized, and presentable at all times.</li><li>
Adhere to hotel security, safety, and confidentiality protocols.</li><li>
Verify guest identification, maintain visitor logs, and follow standard front-office procedures.</li><li>
Follow brand standards and service guidelines at all times.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Previous experience as a Guest Service Agent, Front Desk Agent, or in a hotel customer service role.</li><li>
Strong communication and interpersonal skills with a guest-first attitude.</li><li>
Proficiency in hotel PMS (e.g., Opera/Fidelio) is highly preferred.</li><li>
Good computer skills; proficiency in Microsoft Office applications.</li><li>
Fluency in English; Arabic or other languages are an advantage.</li><li>
Ability to multitask, stay calm under pressure, and work in a fast-paced hotel environment.</li><li>
Professional appearance, grooming, and positive attitude.</li><li>
Strong problem-solving skills and attention to detail.</li><li>
High school diploma or equivalent; hospitality-related qualifications are preferred.</li><li>
Willingness to work shifts, weekends, and public holidays.</li></ul><br>
<b>
Additional Information</b><p><br>
Additional Information</p><p><b>
Our commitment to Diversity &amp; Inclusion:</b><br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.<br>
<br>
<b>Why work for Accor?</b><br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.</p><p><br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/</p><p>
Do what you love, care for the world, dare to challenge the status quo! <b>#BELIMITLESS</b></p></div>

Guest Service Agent

The Wellness Lab

<p><b>IMMEDIATE HIRING: SALES &amp; CUSTOMER CARE AGENT (Health Meals, Supplements, Slimming Treatments) </b></p><p><b>Start:</b> Immediate or Short Notice Only<br/><b>Languages:</b> <b>Arabic + English (Fluent) Bilingual </b></p><p>Are you the kind of person who <b>owns the entire sales process from start to finish</b>&mdash;not someone who waits for instructions, not someone who watches the clock, but someone who <i>lives</i> for results?</p><p>If yes, you might be exactly who we are looking for.</p><p><b>ROLE OVERVIEW</b></p><p>We are hiring a <b>Sales cum Customer Care Agent</b> who can confidently sell:</p><p>&#10004;<b>Health meal plans</b><br/>&#10004; <b>Dietary products &amp; supplements</b><br/>&#10004;<b>Slimming treatments &amp; wellness packages</b></p><p>You must be able to <b>convert leads into paying customers</b>, overcome price objections, communicate value, and differentiate our products from cheaper alternatives confidently.</p><p>This role requires someone who takes <b>full responsibility</b> for their sales numbers <b>no excuses, no delays, pure performance.</b></p><p><b>KEY RESPONSIBILITIES</b></p><ul><li>Take full ownership of the ENTIRE sales cycle: lead &rarr; follow up &rarr; pitch &rarr; close &rarr; retention</li><li>Convert inbound and outbound leads into <b>paid customers</b> consistently</li><li>Confidently explain and sell <b>meal plans, supplements, and slimming treatments</b></li><li>Handle objections like pricing, doubts, or competitor comparisons with ease</li><li>Analyze weekly/monthly sales data and adjust strategy proactively</li><li>Identify sales patterns, trends, and growth opportunities</li><li>Create customer segments and propose targeted promotions</li><li>Manage CRM, pipelines, follow-ups, and automated workflows</li><li>Train and uplift the performance of junior sales team members</li><li>Maintain a high level of product knowledge</li><li>(If not from the industry) research and learn the product science enough to <b>speak confidently in interviews and client calls</b></li><li>Stay enthusiastic, driven, and motivated throughout the day</li><li>Work with urgency and accountability to hit weekly &amp; monthly quotas</li></ul><p><b>WHAT WE REQUIRE</b></p><ul><li>Strong <b>Arabic + English communication</b></li><li>Proven experience in <b>sales, customer care, telesales, call center</b>, or related fields</li><li>Experience or interest in <b>nutrition, wellness, supplements, slimming, or health</b></li><li>Ability to learn quickly and express product knowledge with confidence during the interview</li><li>A natural closer who does not get intimidated when a client says, &ldquo;The price is too high&rdquo;</li></ul><p><b>A person who DOES NOT:</b></p><ul><li>watch the clock</li><li>give excuses</li><li>wait for others to push them</li></ul><p><b>A person who DOES:</b></p><ul><li>take ownership</li><li>deliver results</li><li>think strategically</li><li>drive performance</li></ul><p><b>MANDATORY REQUIREMENT</b></p><p>All applicants <b>must submit a VIDEO CV</b> or a <b>video sales pitch</b> explaining:</p><ul><li>Your sales experience</li><li>How you handle objections</li><li>How you convince customers to buy premium products</li><li>Why YOU are the best fit for this role</li></ul><p><b>Applications without a video will NOT be considered.</b></p><p><b>WHAT WE OFFER</b></p><ul><li>A fast-growing brand in health &amp; wellness</li><li>A performance-driven culture with real growth potential</li><li>Attractive salary + monthly incentives/commissions for high achievers</li></ul><p><b>HOW TO APPLY</b></p><p>Send your:</p><ul><li><b>CV</b></li><li><b>Video Pitch</b></li><li><b>Earliest joining date</b></li></ul><p>to: <b>HR@dietdelights.com.qa</b></p><p>Only apply if you are <b>hungry for sales</b>, <b>motivated by targets</b>, and ready to <b>own the entire sales process</b> like it&rsquo;s your business.</p><p>Job Type: Full-time</p><p>Pay: QAR5,000.00 - QAR7,500.00 per month</p><p>Language:</p><ul><li>Arabic &amp; English (Required)</li></ul>

SALES & CUSTOMER CARE AGENT

Rixos

<div><b>Company Description</b><p><br>
The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Guest Relations Agent and build your career with us.</p><b><br>
Job Description</b><p><br>
The main job responsibilities include but are not limited to:</p><ul><li>
Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.</li><li>
Achieve Quality Audit result of 95% and above through consistent documented training.</li><li>
Keep VIP folders ready for VIP arrivals and All inclusive Arrivals (Reg.-cards, room keys, welcome letter)</li><li>
Assist and process check in/out for VIPs guests efficiently and professionally.</li><li>
Escort guests to their rooms and conduct Room Orientation.</li><li>
Update guest information into the computer after a complete check in.</li><li>
Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.</li><li>
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.</li><li>
Achieve the highest Guest Satisfaction measured by TRUST YOU platform.</li><li>
Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>
Ensure that all messages, mails and packages are delivered to the guest room.</li><li>
Assist at the Information counter and Business centre &amp; M Lounge as and when assigned.</li><li>
Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.</li><li>
Maintain continuous contact with hotel guests to ensure that any problem or complain are handle efficiently &amp; courteously.</li><li>
Follow up with Bell desk regards shuttle Bus.</li><li>
Daily courteous calls to guests in house.</li><li>
Report any unusual occurrences or requested to manager.</li><li>
Be aware of the hotel accident Prevention Policies.</li><li>
Ensure the cleanliness and neatness of front office area.</li><li>
Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day , check Hotel situation, occupancy, functions, groups, VIPs.</li><li>
Re-announce VIP rooms to Housekeeping and F&amp;B departments.</li><li>
Check if all departure details for the day have been taken, as well as for the next day.</li><li>
To arrange for bouquets, cake and cards in case of guest&rsquo;s anniversary and birthdays.</li><li>
Inspect VIP rooms after amenities are placed.</li><li>
Coordinate with the related Team in regards to arrival &amp; departure transport arrangements for the day.</li><li>
File daily guest relations reports and documents systematically.</li><li>
At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.</li><li>
Follow up on Traces requests/notes related to Guest Relations Department and update them accordingly.</li><li>
Achieve the highest profitability through generating revenues and applying proper cost management.</li><li>
To be punctual on duty.</li><li>
Be well groomed to the standards laid down.</li><li>
To comply with all hotel rules and regulations as outlined in the handbook and to be aware of company disciplinary and grievance procedures.</li><li>
To create an environment which promotes employee morale and encourages the team to have pride in their department with a high level of commitment.</li><li>
To promote a helpful and professional image to the customer and give full cooperation to any customer requiring assistance with the prompt, caring and helpful attitude.</li><li>
To anticipate the needs of the customer whenever possible, to enhance quality service and in turn enhance customer satisfaction.</li><li>
To give full co-operation to any colleague requiring assistance in a prompt caring and helpful manner.</li><li>
To be flexible in assisting in other areas of the Hotel in response to the business and customer needs.</li><li>
Ensures oneself is thoroughly familiar with the hotel&rsquo;s emergency procedures and in a state of preparedness for any emergency which may occur.</li><li>
Is familiar with all related company documentation and especially with the relevant Operational Standards for his/her field of responsibility.</li><li>
Encourage and participate in Corporate Social Responsibility (CSR) activities.</li><li>
Other duties as assigned</li><li>
Assist in Task Force Teams for new openings.</li><li>
Carry out any other reasonable task (which may not be stated here) as requested.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
University<b> </b>Degree in Hotel Management , fresher or a minimum of 1 year experience in a similar role in a 5 star hotel.</li><li>
Fluency in Russian and Turkish is preferred.</li></ul></div>

Guest Relations Agent (Russian Speaker)

Qatar National Bank

<div>Job Purpose Summary<p><br>
The incumbent is primarily responsible to support the Customer Relationship Executives / Managers in managing and servicing QNB First account holders, including the timely provision of excellent banking services and ensuring all transactions instructed by the customer are completed in timely, manner handling day to day queries from customer professionally and handling customer in the branch premises.</p>
Essential Duties &amp; Responsibilities by Dimensions<p><b><br>
A. Shareholder &amp; Financial:</b></p><ul><li>Ensure complete support to their respective Customer Relationship Managers and Executives in handling customer day-to-day queries, complaint handling and timely complaint resolution; enhance customer satisfaction through seamless service delivering to maximize customer profitability and customer acquisition.</li><li>Strive to be mindful of Key Performance Indicators (KPIs) for QNB First customer service performance monitoring and quality measurement purposes.</li><li>Formulate customer retention strategies to minimize attrition and thereby help grow the QNB First customer portfolio.</li><li>Implements KPI's and best practices for Associate, QNB First Customer Service</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent.</li></ul><p></p><p><b>
B. Customer (Internal &amp; External):</b></p><ul><li>Ensures high standards of customer service and proactive contact with customers visiting the branch answering their queries and providing information about the various products and services offered by QNB.</li><li>Must follow up on every issue and ensure complete satisfaction and maximum utilization of the product or services sold to customers.
</li><li>Get involved with database management, loyalty program or direct marketing process to communicate it with their existing or new customers about any new product launch or promotional campaign</li><li>Provide &quot;service excellence&quot; for QNB First customers ensuring at the same time a complete sense of confidentiality and honesty with all related issues to the QNB First customers.</li><li>Must ensure not only to solve customer requests but proactively offer ideas and insights to improve the customer's issues and challenges.</li><li>Provide information about suitable products and services offered by the Group and identify cross selling opportunities.</li><li>Enhance the Group's image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.</li><li>To assist customers in all their queries on Bank's product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul><p></p><p><b>
C. Internal (Processes, Products, Regulatory):</b></p><ul><li>Work in shifts that are either morning plus evening or together within the approved timing as per the banks policies.</li><li>Work with the QNB First Relationship Managers and other managers to identify gaps in the QNB First service.</li><li>Work with the Customer Relationship Executives and Managers to solve problems that might arise from complaints and difficulties in customer communication.</li><li>Fully manage the implementation of customer products, services and applications based on the efficiencies and turnaround times as per QNB's published service quality.</li><li>Assist customers in filling all required QNB documents such as various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.</li><li>Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.</li><li>Maintain QNB First customer's personal information data and enquiry list under-control using tracking system(s).</li><li>Maintain QNB First customer service area files, database, records, registers and logs under control.</li></ul>
Education and Experience Requirements<ul><li><br>
Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
</li><li>No years of experience required</li></ul><p></p>
Required Special Skills<ul><li><br>
Excellent oral and written communication skills (including report writing) in English and Arabic.</li><li>Good interpersonal and presentation skills.</li><li>Understanding of the relevant laws, regulations, and practices.</li><li>Ability to make decisions and follow through with initiatives.</li><li>Personal integrity and self-management.</li><li>Planning, organising, and analytical ability.</li><li>Results oriented.</li><li>Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.</li></ul></div>

Associate QNB First Customer Service (Qatarization)

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