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customer service agent

customer service representative

ALI BIN ALI

<div>
 <br/>
 <br/>
 <strong>
  Summary:
  <br/>
 </strong>
 As a
 <strong>
  Customer Service Representative at the hypermarket
 </strong>
 , you will be responsible for assisting customers with their inquiries, handling complaints, processing transactions, and providing exceptional service to ensure a positive shopping experience.
 <br/>
 <br/>
 <strong>
  Job Responsibility:
  <br/>
 </strong>
 - Greet customers and assist them with their inquiries or concerns
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 - Handle complaints and provide appropriate solutions in a timely manner
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 - Process transactions accurately and efficiently
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 - Maintain a clean and organized work area
 <br/>
 - Stock shelves and assist in merchandising products
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 - Assisting the sales team to find the goods and products they are looking for.
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 - Assist in inventory management and restocking products
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 - Provide product information and advice to customers
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 - Collaborate with other team members to ensure customer satisfaction
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</div>


Customer Service Representative

Element Materials Technology

<div>Overview:
<div>
Element has an opportunity for a <b>Customer Service Representative (CSR)</b>, primarily responsible for handling straightforward price and requests for quotes (RFQ's) from our customers via email or over the phone and following up on pending or issued quotations.</div><div></div><div><br>
The Customer Service Representative may also be involved in identifying new sales opportunities through proactive questioning to ensure maximum share of customers' testing business. The ideal candidate will be customer focused, action oriented, approachable and patience.</div><div></div><div><br>
This position will be based in Doha, Qatar.</div><br>
<div></div>
Responsibilities:
<ul><li>Primarily involved in the access and persuasion steps of the sales process; including qualifying, relationship building, needs evaluation, solution development / presentation and closing</li><li>
Proactively engage with customers using phone, email, web conferencing</li><li>
Identify current and future customer service requirements by establishing personal rapport with potential and actual customers, acting as a liaison between the customers and Element Material Technology</li><li>
Manage relationships with customers</li><li>
Focus on straightforward quotation enquiries for standard products &amp; services</li><li>
Gain pricing and lead time from standard price lists</li><li>
Work with departments to resolve complaints</li><li>
Process sales invoices, quoting and provide status report to clients</li><li>
When applicable handle requests for information (e.g. shipping / delivery dates)</li><li>
Actively utilise Customer Relationship Management (CRM) tool to record activities, ensuring contact details are accurate, duplicates are removed, new information is added and accurate call / visit logs are entered</li><li>
Achieve sales goals by converting and penetrating accounts</li><li>
Build and maintain a working knowledge of Element Material Technology service offerings; participate in training / coaching opportunities</li><li>
Ensure compliance with all Element Materials Technology policies including but not limited to Terms and Conditions, trade compliance, treatment of others, moral code of conduct, and employee handbook</li><li>
Ensure adherence to all applicable laws pertaining to safety, environment and corporate governance</li></ul>
Skills / Qualifications:
<ul><li><div>3 years of customer service experience with quoting experience strongly preferred</div></li><li><div>
Ability to read and interpret documents such as customer quotes / contracts, marketing materials, and customer testing specifications</div></li><li><div>
Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization</div></li><li><div>
Ability to calculate figures and amounts such as discounts, interest, commissions and proportions and apply concepts of basic algebra and geometry.</div></li><li><div>
Ability to solve practical customer problems</div></li><li><div>
Ability to interpret a variety of instructions, data and details furnished in written, oral, diagram, or schedule form</div></li><li><div>
A valid driver&rsquo;s license, with an acceptable driving record under Element&rsquo;s policy</div></li><li><div>
Experience in interpreting testing procedures and requirements desired</div></li><li><div>
Proficiency in Microsoft Applications (Dynamics AX and CRM, Word, Excel)</div></li><li><div>
Ability to remain calm when faced with mounting pressure related to deadlines and multiple priorities</div></li><li><div>
Well-developed oral and written communication skills to meet a variety of communication needs with strong interpersonal skills that foster open upward and downward communication built on mutual respect</div></li><li><div>
Ability to interface with clients, win new work and determine their requirements; helps develops proposals including cost estimates, work plan and terms and conditions</div></li></ul><div></div><div><br>
#LI- AN1</div>
Company Overview:
<div>
Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to &lsquo;Make tomorrow safer than today&rsquo;.</div><div></div><div><br>
When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&amp;D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.</div><div></div><div><br>
While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.</div><div></div><div><br>
Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.</div>
Diversity Statement:
<div>
At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming &ldquo;the world&rsquo;s most trusted testing partner&rdquo;.</div><div></div><div><br>
All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.</div></div>

Al Rayes Laundry & Dry Cleaning

<p>We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.</p><p><b>Customer Service Representative Responsibilities:</b></p><ul><li>Maintaining a positive, empathetic, and professional attitude toward customers at all times.</li><li>Responding promptly to customer inquiries.</li><li>Communicating with customers through various channels.</li><li>Acknowledging and resolving customer complaints.</li><li>Knowing our products inside and out so that you can answer questions.</li><li>Processing orders, forms, applications, and requests.</li><li>Keeping records of customer interactions, transactions, comments, and complaints.</li><li>Communicating and coordinating with colleagues as necessary.</li><li>Providing feedback on the efficiency of the customer service process.</li><li>Managing a team of junior customer service representatives.</li><li>Ensure customer satisfaction and provide professional customer support.</li></ul><p><b>Customer Service Representative Requirements:</b></p><ul><li>High school diploma, general education degree, or equivalent.</li><li>Ability to stay calm when customers are stressed or upset.</li><li>Comfortable using computers.</li><li>Experience working with customer support.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: QAR2,500.00 per month</p>

Customer Service Representative (Female)

Management Solutions International (MSI)

<p></p><div><div><div><div><div><div><div><div><div>Location</div></div>
<div><div>Doha, Qatar</div></div>
</div></div></div><div></div><div><div><div><div><div>Experience</div></div>
<div><div>2-5</div></div>
</div></div></div><div></div><div><div><div><div><div>Job Type</div></div>
<div><div>Recruitment</div></div></div></div></div></div></div></div></div>
<br><div><div><div>Job Description
</div></div><div><p>We are seeking a proactive and detail-oriented Customer Service Coordinator to support our HR operations and candidate management processes. The ideal candidate will have strong communication skills, basic knowledge of HR and labour laws, and the ability to manage multiple tasks efficiently.</p><br>
<div><br>
<b>Key Responsibilities:</b><br>
<ul><li>Possess basic knowledge of HR and labor law practices.</li><li>Learn and understand MSI&rsquo;s internal structure, processes, and procedures.</li><li>Communicate effectively with candidates throughout the recruitment and onboarding process.</li><li>Complete assigned tasks within 1&ndash;2 days, ensuring timely delivery of work.</li><li>Coordinate between candidates and the PRO for legalization and documentation requirements.</li><li>Follow up on required documents to ensure timely submission and compliance.</li><li>Check in with staff regularly to gather feedback on their well-being and any suggestions for improvement.</li><li>Provide excellent customer service to candidates and internal stakeholders.</li><li>Utilize MS Excel for data entry, tracking, and reporting tasks.</li></ul></div><br>
<div><br>
<b>Qualifications &amp; Skills:</b><br>
<ul><li>Good communication skills (verbal and written).</li><li>Strong organizational and coordination abilities.</li><li>Proficiency in MS Excel.</li><li>Customer service experience is an advantage.</li><li>Ability to work under pressure and meet deadlines.</li></ul></div><br>
<p></p>
<p>Open for male candidates only.</p>
<p>Interested candidates please send ur CV to amathul@themsigroup.com</p></div></div><p></p>

Customer Service Representative - HR (Male)

Al-Futtaim Automotive

<div>
 <strong>
  Job Requisition ID:
 </strong>
 174061
 <br/>
 <br/>
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 <br/>
 <br/>
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 <br/>
 <br/>
 <strong>
  Overview Of The Role:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   As a Receptionist at Honda Aftersales, you play a critical role in creating a welcoming atmosphere for our customers. Your primary responsibilities include managing the front desk, greeting customers, scheduling service appointments, and handling inquiries with professionalism. Success in this role involves providing excellent customer service, maintaining orderly front desk operations, and supporting the service team efficiently. You are the first point of contact for our customers, ensuring they receive a positive impression and consistent support throughout their visit.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Will Do:
  <br/>
  <br/>
 </strong>
 General
 <br/>
 <br/>
 <ul>
  <li>
   Greet customers warmly and offer assistance as needed to ensure they feel welcomed.
  </li>
  <li>
   Attend incoming telephonic calls promptly, ensuring all calls are answered within three rings.
  </li>
  <li>
   Schedule and confirm service appointments through designated systems like NWBC, and track customer arrivals for appointments.
  </li>
  <li>
   Ensure messages are properly recorded and customers are called back by the concerned staff in a timely manner.
  </li>
  <li>
   Monitor and maintain the front office, customer lounge, parking area, and refreshment areas in compliance with Honda standards.
  </li>
  <li>
   Order and keep records of stationeries necessary for the operation of the facility.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills To Be Successful:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent customer service skills
  </li>
  <li>
   Professional Appearance
  </li>
  <li>
   Punctuality
  </li>
  <li>
   Confidentiality
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What Qualifies You For The Role:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Basic education with adept skills in communication.
  </li>
  <li>
   Proficiency in computer applications such as MS Office, Excel, Word, and SAP.
  </li>
  <li>
   One to two years of experience in a customer service or receptionist capacity.
  </li>
  <li>
   Excellent customer service and interpersonal communication skills in a high-pressure, professional environment.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Al-Futtaim Automotive
  <br/>
  <br/>
 </strong>
 A major division of the UAE-based Al-Futtaim Group of companies,
 <strong>
  Al-Futtaim Automotive
 </strong>
 is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
 <br/>
 <br/>
 Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
 <br/>
 <br/>
 We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
 <br/>
 <br/>
 We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment.
 <br/>
 <br/>
 What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path.
 <strong>
  This is Al-Futtaim Automotive and we empower talent to move forward.
 </strong>
</div>


Receptionist | Al-Futtaim Automotive | DOMASCO

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