customer service assistant

Utzon Equestrian

Part-time only (no visa)We are looking for a dedicated Customer Service Assistant to join our team. The person in this role will be responsible for providing product information, assisting with order procedures, tracking shipments, managing returns, handling customer issues, and ensuring overall customer satisfaction. This position is central to our operations and ideal for someone with keen attention to detail, excellent communication skills, and a strong inclination towards customer service.Knowledge about horse products is mustResponsibilities and Duties<ul><li>Provide accurate information about products, services, and policies to customers</li><li>Assist customers with placing orders and tracking shipments</li><li>Handle the return of products efficiently</li><li>Proactively identify and resolve customer issues</li><li>Document interactions, feedback, and issues to contribute to continuous improvement efforts</li><li>Enhance customer service processes based on feedback</li></ul>Qualifications, Skills, and CompetenciesApplicants should have a minimum of a bachelor degree, with 1-2 years of experience in a related customer service position. Excellent communication skills, both written and verbal, are essential. Applicants must also demonstrate problem-solving skills, attention to detail, a strong customer service orientation, and the ability to handle a variety of tasks simultaneously.We do not provide visaKindly send your cover letter and cv to mail@utzonequestrian.comJob Type: Part-time

Customer service assistant

MMI - Maritime and Mercantile International

About Us Emirates Leisure Retail (ELR) and Maritime & Mercantile International (MMI) are subsidiaries of the Emirates Group, committed to excellence in the food and beverage industries. ELR operates a diverse portfolio of over 300+ food and beverage outlets across the globe, featuring internationally acclaimed brands like Costa Coffee UAE and Pret A Manger. MMI specializes in the distribution and retail of beverages, leveraging its expansive network to deliver world-class service and products. Together, ELR and MMI embody our businesses dedication to innovation, quality, and exceptional customer experiences. What's the purpose of this role To provide exceptional customer service by assisting shoppers, providing product information, replenishing stock, handling transactions, and maintaining a clean and organized environment ensuring a high standard of customer satisfaction and contributing to overall sales performance. What you'll be doing <ul><li>Create a welcoming atmosphere for customers, assist with product inquiries and provide recommendations to enhance the shopping experience.</li><li>Promote products and upsell when appropriate to help meet store sales targets.</li><li>Replenish shelves, organize displays and ensure products are correctly priced and labelled.</li><li>Maintain a tidy, safe and welcoming environment by regularly cleaning and organizing the store.</li><li>Assist in stock counts & inventory and help with receiving and unpacking new stock.</li><li>Attend training sessions to expand your product knowledge and skills, supporting both your personal development and the store's growth.</li><li>Collaborate with your teammates to ensure smooth store operations and success.</li></ul> What we are looking for <ul><li>Must have experience in cash handling & POS system</li><li>High School Diploma or Equivalent</li><li>1-2 years' experience in retail or customer service</li><li>Ability to handle customer complaints and work under pressure</li><li>Merchandising and visual display skills may be a plus</li><li>Must be physically fit and capable of lifting and moving heavy boxes as part of daily operations.</li></ul> What makes you a great fit <ul><li>Enthusiastic and reliable individuals, eager to contribute to a supportive work environment.</li><li>Excellent communication skills and a passion for exceptional customer service.</li><li>Proactive, organised, and eager to contribute to driving store sales.</li><li>Value teamwork and dedicated to creating a positive and supportive workplace.</li><li>Ability to work on a flexible hour, including evenings, weekends, & holidays.</li></ul> Why Join Us By joining our team, we believe in more than just great food and service - we believe in great people. Whether you're just starting out or looking to build a career in hospitality, we offer a welcoming environment where you can learn, grow, and be part of a team that values Honesty, Excellence, Respect and Opportunity. If you're ready to be part of something exciting - where every day brings new experience, we'd love to hear from you! Apply now and take the first step in your journey with us. How to apply Click the Apply button above

Customer Service Assistant

First servtech Technical services llc

Job OverviewWe are looking for a reliable and detail-oriented Customer Service &amp; Operations Assistant to support our System. This role combines customer support, administrative assistance, and recruitment-related tasks. The ideal candidate is organized, communicative, tech-comfortable, and able to handle multiple responsibilities efficiently.Key ResponsibilitiesCustomer Service &amp; Platform Support<ul><li>Respond to customer and candidate inquiries via email, chat, or phone</li><li>Assist users with platform navigation, account issues, and general questions</li><li>Maintain a professional, friendly, and solution-oriented communication style</li><li>Escalate technical or complex issues when required</li></ul>Administrative &amp; Assistant Duties<ul><li>Provide daily operational and administrative support to the platform owner</li><li>Manage data entry tasks and system updates</li><li>Organize candidate information and maintain accurate records</li><li>Support ad-hoc tasks as assigned (scheduling, follow-ups, reporting, etc.)</li></ul>Recruitment &amp; Talent Operations<ul><li>Upload CVs and candidate profiles to the system</li><li>Update candidate records, statuses, and job matches</li><li>Conduct initial candidate phone screenings</li><li>Coordinate interviews and follow up with candidates when required</li><li>Assist with basic recruitment tasks and talent pipeline management</li></ul>Requirements<ul><li>Previous experience in customer service, administrative support, or recruitment</li><li>Strong verbal and written communication skills</li><li>Comfortable speaking with candidates over the phone</li><li>Basic understanding of recruitment processes (screening, CV handling, follow-ups)</li><li>Strong attention to detail and organizational skills</li><li>Ability to multitask and prioritize work independently</li><li>Comfortable using online platforms, CRMs, or ATS systems</li></ul>Preferred Qualifications<ul><li>Experience working with talent platforms, HR systems, or recruitment agencies</li><li>Familiarity with CV screening and candidate databases</li><li>Ability to work remotely and manage time effectively</li></ul>Job Type: Full-timePay: AED2,000.00 - AED2,500.00 per monthWork Location: Remote

Operations Assistant & Customer Service

Emirates

<div>
 
 Job Purpose
 
 
 
 As a
 
 Cabin Services Assistant
 
 you will, organise, hygienically clean and personalise the A380 Shower Spas with the objective of ensuring each First Class customer who uses this unique onboard feature is delighted by the experience. The primary area of responsibility is Shower Spa cleanliness and personalisation; however, maintenance of First, Business and Economy Class lavatories, First and Business Class Lounges and general cabin areas is also a responsibility of this role, all to project a positive company image to our customers.
 
 
 The role is to clean designated aircraft areas and does not overlap with or replace normal Cabin Crew service duties. The CSA will report to the Purser, or the SFS, should the Purser be on crew rest or otherwise unavailable.
 
 
 
 In This Role, You Will
 
 
 
 <ul>
 <li>
 Perform inventory control function confirming products are loaded in the correct quantities. This to ensure onboard facilities can be correctly serviced, in-flight replenishments can be made and a wide range of products will be available for customers to select from in using the facilities.
 </li>
 <li>
 To check Shower Spa and lavatory cleanliness prior to passenger boarding placing appropriate amenity items to prepare for passenger use.
 </li>
 <li>
 To promptly and hygienically clean the Shower Spas after every customer use with appropriate cleaning materials, using the CSA Checklist as a guide to meet required standards.
 </li>
 <li>
 To Personalise the Shower Spa for each customer at the allocated time from the Shower Spa Reservations System, with selected products displayed in the appropriate manner to delight customers who are using the facility.
 </li>
 <li>
 To ensure no customers enter the Shower Spa once it has being personalised for a customer&rsquo;s use and advise Purser if the Reservation System is running behind schedule. This will guarantee success of the
 </li>
 <li>
 Shower Spa Reservation System and maintain Shower Spa cleanliness for all our First-Class customers.
 </li>
 <li>
 To maintain clean and tidy lavatories by routinely completing the CSA Checklist to meet required standards and ensure all amenity items are available.
 </li>
 <li>
 To maintain an aesthetically pleasing, clean and safe working environment by conducting cabin tidy duties in all passenger cabins and social areas.
 </li>
 <li>
 To report any defects to the Purser so they can be rectified as soon as possible. To respect and protect company assets, the safety of colleagues and customers by immediately reporting any discrepancies, strange noises or smells, abnormal customer behavior, suspicious items to the nearest crew member so that this can be fully investigated.
 </li>
 <li>
 To report for duty on time and ensure conformance to uniform regulations. Respect and obey the chain of command on ground and in-flight and perform duties as directed by the Purser.
 
 
 </li>
 </ul>
 Qualification
 
 
 
 To be considered for the role, you must meet the below requirements:
 
 
 
 <ul>
 <li>
 10 Years schooling or equivalent.
 </li>
 <li>
 A minimum of 2 years customer service experience with an international hotel chain/airline/world class service provider.
 </li>
 <li>
 Experience working in Hospitality Industry within housekeeping department would be an advantage.
 </li>
 <li>
 Must be fluent in written and spoken English.
 
 
 </li>
 </ul>
 Further information on what's it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.
 
 
 Salary &amp; benefits
 
 
 Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers.
</div>

Cabin Services Assistant

Confidential Company

<ul><li>Provide accurate and up-to-date information on products, services, and company policies, ensuring customers are well-informed and confident.</li><li>Investigate and resolve customer complaints, escalating complex issues to the appropriate departments while maintaining a positive customer experience.</li><li>Process customer orders, returns, and exchanges accurately and efficiently, adhering to company guidelines and procedures.</li><li>Maintain detailed and accurate records of customer interactions, transactions, and complaints</li><li>Proactively identify opportunities to improve customer satisfaction and loyalty through personalized interactions and tailored solutions.</li><li>Stay updated on product knowledge, industry trends, and company updates to provide informed and relevant customer service.</li><li>Contribute to the development and improvement of customer service processes and procedures, identifying areas for efficiency and enhancement.</li><li>Meet or exceed performance targets for call quality, resolution time, and customer satisfaction, contributing to overall team goals.</li><li>Collaborate with cross-functional teams, such as sales and technical support, to resolve customer issues and ensure seamless service delivery.</li></ul>

Customer Service Officer (ARABIC SPEAKER)

Al-Futtaim

Overview of the role Job Requisition ID : 173082Maintains aspirational hospitality and fresh counter standards throughout the trading day for customers and colleagues. Maintaining a safe and legal working environment for customers and colleagues. What you will do <ul><li>Maintains aspirational Hospitality and Fresh Counter standards throughout the trading day for customers and colleagues</li><li>Uses the Ready to Trade Checklist and product specification checklist to maintain opening Standards</li><li>Ensures products are displayed according to visual display standards for opening and maintained at all time</li><li>Implements principles of 'Clean As You Go' for kit, counters and seating areas</li><li>Logs equipment failures in line with the checklist provided</li><li>Prepares the product for the customer focusing on presentation, quality and efficiency as per the SOP</li><li>Maintains a high level of personal and food hygiene at all times</li><li>Aware of sales targets and uses this information to drive additional sales</li><li>Uses knowledge to share and support customers with their purchase, including location of products, newness, nutritional content, size, how it differs from the competition and price range, etc.</li><li>Seeks opportunity to promote deals and offers, up sell and offer perfect partner products</li><li>Drives Units Per Transactions by ensuring correct products are in the right place and replenished</li><li>Helps the customers to shop via the different options e.g. Cake orders, Take away service, Menu orders, Call and Collect (During Ramadan Only)</li><li>Provides targeted product tasting to educate customers on new products, increase product awareness and increase sales where applicable</li><li>Understands what the point of difference is between M&S products and the equivalent products with other retailers</li><li>Uses selling skills and in depth knowledge of products to personally drive sales</li><li>Replenishes products throughout the trading day</li><li>Check stock reports for new and replenished lines and ensure they are displayed</li><li>Maintains the integrity of store stock system, including the correct recording of waste and tasting quality through manual input of all checklist and timely submission to the admin team for input into the system</li><li>Drives stock accuracy processes through stock counts, stock take, log system</li><li>Carries out simple counts, utilizing stock file report and completes full bi-weekly stock count</li><li>Maintains a safe and legal working environment for customers and colleagues</li><li>Completes Date Expired Food (DEF) process, hot food temperature due diligence and signs DEF documentation relevant to area</li><li>Maintains the cold chain and frozen temperature requirements</li><li>Ensures all legal ticketing process and decor within section is delivered to policy</li><li>Delivers a safe working environment for both customers and colleagues</li><li>Carries out price checking, actions red alerts</li><li>Maintains a high level of personal and food hygiene at all times</li><li>Uses equipment in line with health and safety principles and training</li><li>Takes responsibility for maintaining store equipment</li><li>Has an awareness of potential hazards and takes appropriate action</li></ul> Required Skills to be successful <ul><li>The Café Assistant should have a friendly and engaging personality and be comfortable with working with members of the general public. They should be confident, helpful and polite and be physically fit as they will be on their feet for most of the day. They should have a comprehensive understanding of the areas of sales they are working in : i.e. retail, F&B, fast moving stock, etc. Most importantly they should be able to work as part of a team.</li><li>Good verbal communication skills</li><li>F&B hygiene knowledge and certification</li><li>Some heavy lifting</li><li>Ability to stand for a minimum of 8 hours</li></ul> What equips you for the role <ul><li>High School (Bachelor Preferred)</li><li>4-5 years' experience in F&B (Food and Beverage)</li><li>Proven ability to achieve goals</li><li>Good Personality</li><li>Good communication skills</li><li>Excellent relationship skills</li><li>Accountability</li></ul>We're here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Cafe Assistant / Customer Service Associate Retail M&S UAE

Analytix Business Consultants

Job Description:Languages- Hindi and English MandatoryWe are seeking a motivated Customer Relations Executive to join our team in a business setup company. The ideal candidate will be the first point of contact for clients looking to establish or grow their businesses. You will assist clients with inquiries, provide information about our services, and ensure a smooth and professional experience throughout their business setup journey.Key Responsibilities:<ul><li>Serve as the main point of contact for clients seeking business setup services.</li><li>Respond to client inquiries via calls, emails, and in-person meetings.</li><li>Provide accurate information about company services, packages, and procedures.</li><li>Coordinate with internal teams to ensure smooth processing of client requirements.</li><li>Maintain client records and update CRM systems regularly.</li><li>Follow up with clients to ensure satisfaction and address any concerns.</li><li>Collect feedback to help improve service quality and customer experience.</li></ul>Qualifications &amp; Requirements:<ul><li>Education: Bachelor&rsquo;s degree in any field.</li><li>Languages: Fluent in English; Hindi preferable.</li><li>Experience: Previous experience in customer relations or client-facing roles is preferred.</li><li>Gender Preference: Female candidates only.</li><li>Excellent communication and interpersonal skills.</li><li>Strong customer service orientation with problem-solving abilities.</li><li>Ability to multitask and manage time efficiently.</li></ul>Additional Information:<ul><li>Work in a professional business setup services environment.</li><li>Opportunity to learn about company formation, licensing, and compliance processes.</li><li>Competitive salary and growth opportunities.</li></ul>Job Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>customer service : 2 years (Preferred)</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per month

Customer Service Executive- Female

Explore 3158+ Customer service assistant in Dubai United Arab Emirates this January. Find roles across top companies and apply now to boost your career.