Customer Service Officer (ARABIC SPEAKER)

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Provide accurate and up-to-date information on products, services, and company policies, ensuring customers are well-informed and confident.
Investigate and resolve customer complaints, escalating complex issues to the appropriate departments while maintaining a positive customer experience.
Process customer orders, returns, and exchanges accurately and efficiently, adhering to company guidelines and procedures.
Maintain detailed and accurate records of customer interactions, transactions, and complaints
Proactively identify opportunities to improve customer satisfaction and loyalty through personalized interactions and tailored solutions.
Stay updated on product knowledge, industry trends, and company updates to provide informed and relevant customer service.
Contribute to the development and improvement of customer service processes and procedures, identifying areas for efficiency and enhancement.
Meet or exceed performance targets for call quality, resolution time, and customer satisfaction, contributing to overall team goals.
Collaborate with cross-functional teams, such as sales and technical support, to resolve customer issues and ensure seamless service delivery.

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