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customer service associate

International Business retainers LLC

<p><b>Job Summary</b></p><p>We are seeking a <b>trustworthy and detail-oriented Customer Service Associate</b> to manage customer inquiries, resolve issues, and maintain exceptional service standards. This role requires handling sensitive customer information with the highest level of confidentiality and compliance.</p><p><b>Key Responsibilities</b></p><ul><li>Respond to customer queries via email, phone, and chat in a timely and professional manner.</li><li>Maintain accurate records of customer interactions in the CRM system.</li><li>Ensure <b>strict adherence to data protection policies</b> and confidentiality agreements.</li><li>Handle sensitive customer data responsibly, following company security protocols.</li><li>Escalate complex issues to relevant departments while safeguarding customer information.</li><li>Monitor and report any suspicious activity related to data handling.</li><li>Stay updated on <b>data privacy regulations</b> and company compliance standards.</li></ul><p><b>Required Skills &amp; Qualifications</b></p><ul><li>Proven experience in <b>customer support or service roles</b>.</li><li>Strong understanding of <b>data privacy principles</b> (GDPR, local regulations).</li><li>Excellent communication and problem-solving skills.</li><li>Ability to work with <b>CRM systems</b> and ticketing platforms.</li><li>High level of integrity and attention to detail.</li><li>Basic knowledge of <b>IT security practices</b> is a plus.</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Experience with <b>DLP tools</b> or secure CRM systems.</li><li>Certification in <b>Data Protection or Information Security</b> (optional but desirable).</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary and benefits.</li><li>Training on <b>data security and compliance</b>.</li><li>Opportunity to work with advanced tools ensuring customer data protection.</li></ul><p><b>Compliance &amp; Confidentiality</b></p><p>This position requires signing a <b>Non-Disclosure Agreement (NDA)</b> and adhering to strict <b>data security protocols</b>. Any breach of confidentiality will result in immediate termination and legal action.</p><p>Job Types: Full-time, Permanent, Contract<br/>Contract length: 24 months</p><p>Pay: AED2,500.00 - AED3,500.00 per month</p><p>Application Question(s):</p><ul><li>In case need to visit any customer office for any payment information are you ready to visit .</li></ul><p>Experience:</p><ul><li>Customer Service : 2 years (Required)</li></ul><p>Language:</p><ul><li>Hindi and English (Required)</li></ul>

Customer Service Associate

AVA Group UAE

<p><b>Job Description:</b></p><p>We are looking for a responsible and customer-focused Cashier &amp; Sales Associate to join our team. The ideal candidate should have good communication skills, the ability to handle customers professionally, and a strong sense of responsibility in daily store operations.</p><p><b>Key Responsibilities:</b></p><ul><li>Greet and assist customers in a friendly and professional manner</li><li>Handle cash, card payments, and billing accurately</li><li>Maintain organization of the sales area</li><li>Respond to customer inquiries and provide product information</li><li>Support daily store operations</li><li>Maintain accurate records of sales and transactions</li></ul><p><b>Requirements:</b></p><ul><li>Previous experience in cashier or sales roles preferred</li><li>Basic computer and POS system knowledge</li><li>Good communication and customer service skills</li><li>Ability to work in a fast-paced environment</li><li>Reliability, punctuality, and a positive attitude</li><li>Dependent visa candidates are preferred</li></ul><p>Job Type: Full-time</p><p>Location: Musaffah 10</p><p>Job Type: Full-time</p><p>Pay: AED1,500.00 - AED1,900.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Education:</p><ul><li>Diploma (Preferred)</li></ul><p>Experience:</p><ul><li>Data Entry Operator in supermarket: 1 year (Required)</li></ul><p>Work Location: In person</p>

Cashier/Sales Associate

First Abu Dhabi Bank (FAB)

<p>Looking to join the bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.<br/><br/></p><p>Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.<br/><br/></p><strong>Job Description</strong><p>To serve customers by providing product and service information; resolving product and service issues while maintaining immaculate quality standards. To ensure the financial and reputational integrity of the organization by providing end-to-end solutions for a better customer service experience. Possessing a strong team spirit, motivation, and a friendly environment with all customers and colleagues.<br/><br/></p><strong>Specific Job Accountability</strong><ol><li>Provide excellent customer service by attending to incoming calls within the quality guidelines.</li><li>Handle and resolve customer complaints to customer satisfaction within the defined authority limits and escalate as per process.</li><li>Recommend potential products or services to management by collecting customer information and analyzing customer needs.</li><li>Ensure quality of inbound/outbound calls by achieving set targets in terms of service standards and customer satisfaction scores.</li><li>Contribute to the business by generating new prospects/leads and upselling for all types of FAB products.</li><li>Maintain customer records by updating customer history through service requests/complaints and notes.</li><li>Maintain confidentiality of the bank's customers and data.</li><li>Ensure the business meets its obligations under the Bank's Policies and Standards and under local laws/regulations.</li><li>Attend to special tasks assigned by team leader and managers.</li><li>Demonstrate flexibility in adhering to your planned/scheduled shifts and on-call/unplanned shifts due to the floor situation for achieving all defined service levels and abandoned rates.</li><li>Ensure self-punctuality, adherence to policies & procedures, and discipline to the Centre.</li><li>Function within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.</li><li>Be authorized to take decisions as per the approved authorization matrix.</li></ol><strong>Qualifications</strong><p>Minimum Qualifications:<br/> High School<br/>Minimum Experience:<br/> 0 - 2 years relevant experience in banking sector.<br/>Knowledge, Skills, and Attributes:<br/> Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills.<br/> Excellent communication skills in English & Arabic.<br/><br/></p>

Customer Service Representative (Emiratized Role)

Anta

<div>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Welcome customers and provide helpful product assistance.
  </li>
  <li>
   Learn ANTA products and explain features clearly to customers.
  </li>
  <li>
   Achieve personal sales targets and support overall store performance.
  </li>
  <li>
   Handle sales transactions, returns, and exchanges accurately.
  </li>
  <li>
   Keep the store clean, organized, and well-stocked according to VM standards.
  </li>
  <li>
   Support training of new team members and set a good example in service.
  </li>
  <li>
   Resolve customer inquiries and escalate issues when needed.
  </li>
  <li>
   Assist with stock checks, receiving goods, and inventory tasks.
  </li>
  <li>
   Work with the team to maintain a safe, friendly, and professional store environment.
  </li>
 </ul>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   High school diploma or equivalent.
  </li>
  <li>
   2+ years of retail sales experience (sportswear/footwear/apparel preferred).
  </li>
  <li>
   Strong customer service and communication skills.
  </li>
  <li>
   Ability to meet sales targets and understand basic retail KPIs.
  </li>
  <li>
   Team player, proactive, and willing to support store needs.
  </li>
  <li>
   Good English communication; able to learn new products and systems quickly.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  By submitting your application, you acknowledge that you have read and agreed to the Recruitment Privacy Policy (click here to view: https://obs-atahr-az1-p01.obs.cn-east-273.antacloud.com/hr_html/ATME_Recruitment_Privacy_Policy.html). If you do not agree, please do not submit your personal information or resume to us.
 </p>
 <p>
 </p>
</div>


Sales (Reem mall/Galleria mall)

Dusit Thani Mactan Cebu

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Sale Role:
 <br/>
 <br/>
 <ul>
  <li>
   Be knowledgeable of;
  </li>
  <li>
   All hotel facilities/services, hours of operation.
  </li>
  <li>
   All guest room layouts, bed types, d&eacute;cor, appointments, and locations.
  </li>
  <li>
   Room availability for any given day.
  </li>
  <li>
   Restricted dates, rates and room types.
  </li>
  <li>
   All room rates, packages and promotions.
  </li>
  <li>
   Specific arrangements between hotel and travel agencies, corporate reservations center.
  </li>
  <li>
   Entertainment/special events scheduled in the hotel.
  </li>
  <li>
   Take personal responsibility for driving up selling, achieving set revenue targets by months.
  </li>
  <li>
   Be fully aware at all times of the sales strategy, rates, packages and booking status of the hotel.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Customer Service Role
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide customer services to local tour operators and travel agencies in a friendly and expedient manner.
  </li>
  <li>
   Communicates effectively with all guests and colleagues.
  </li>
  <li>
   Ensure all issues relating to guest satisfaction that have been raised to the reservations team are reported monitored, and followed up on a timely basis.
  </li>
  <li>
   Monitor and maintain guest satisfaction by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honored.
  </li>
  <li>
   Provide additional guest service such as: transportation, visa requests, restaurant reservations and tours.
  </li>
  <li>
   Offer the alternative dates, waitlists or sister hotels to guests on overbooked situations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Administrative Role
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Adhere to all Dusit International Standard Operating Procedures.
  </li>
  <li>
   Maintaining high standards of data quality through regular data cleansing activities.
  </li>
  <li>
   Manage all reservation requests, changes, and cancellations in compliance with the hotel&rsquo;s business strategy.
  </li>
  <li>
   Reply to all guest requests within 24 hours of receipt.
  </li>
  <li>
   Ensure effective office administrative procedures that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies, as well as guest data privacy and security.
  </li>
  <li>
   Able and understand hotel policies for no-shows, cancellations, credit and pre-payment policies.
  </li>
  <li>
   Handle daily trace/follow up reports according to the requirements.
   <br/>
   <br/>
  </li>
 </ul>
 RELATIONSHIP
 <br/>
 <br/>
 <ul>
  <li>
   Reservation leaders, to assist reservation leaders to effectively manage and operate the reservations department in order to meet the business goals of the hotel and maximize guest satisfaction.
  </li>
  <li>
   Maintain clear and complete booking correspondences in order to properly communicate with the Front Office team to achieve guest satisfaction.
  </li>
  <li>
   Interact with all customers (internal and external) in a friendly, helpful and expedient manner.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Accountabilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Understand the roles of Sales, GSOs and Front Office in relation to the role of reservations
  </li>
  <li>
   Liaise with IT in report and faults on telephone lines or computer network.
  </li>
  <li>
   Proactively promote other sister properties of the Dusit Hotels and Resorts.
  </li>
  <li>
   Maintaining a good working environment within the department, and also maintains a positive working relationship with other departments in the hotel
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Technical Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Knowledge of technical and managerial applications of the following systems and their utilization;
  </li>
  <li>
   Opera Property Management System (OPMS)
  </li>
  <li>
   Sabre SynXis CRS
  </li>
  <li>
   Serenata NetHotel Profile Management
  </li>
  <li>
   GDS Interface (GDS)
  </li>
  <li>
   Oasis Hospitality Software (PMS for China Properties)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Commercial Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintains high level of effective communications with guests and colleagues.
  </li>
  <li>
   Exercises and ensures proper selling and up-selling techniques to help in generating maximum revenue for the hotel.
  </li>
 </ul>
</div>


Reservations Agent

Axiom Telecom

<p></p><div><div><div><div><div><div><div><div><div><ul><div><div><div>Posted On</div><div>
27 Nov 2025</div></div></div><div><div><div>
End Date</div><div>
17 Dec 2025</div></div></div><div><div><div>
Required Experience</div><div>
2 - 10 Years
</div></div></div></ul></div></div></div></div></div></div><p></p><div><div><p>
</p></div></div></div><p><div><div><div><div><div>Basic Section</div></div></div><div><div><p>
No. Of Openings</p><p>
1</p></div><div><p>
Band</p><p>
Team</p></div><div><p>
Grade</p><p>
GRADE-7</p></div><div><p>
Designation</p><p>
RETAIL SALES ADVISOR</p></div><div><p>
Campus/Non Campus</p><p>
Non Campus</p></div><div><p>
Employment Type</p><p>
Permanent</p></div><div><p>
Employee Category</p><p>
AXIOM STAFF</p></div></div></div><div><div><div><div>
Organisational</div></div></div><div><div><p>
Group Company (Code)</p><p>
Axiom Telecom LLC</p></div><div><p>
Legal Entity (Code)</p><p>
101-AXIOM UAE</p></div><div><p>
Channel (Code)</p><p>
130-DU FRANCHISE</p></div><div><p>
Department</p><p>
DU FRANCHISE</p></div><div><p>
Sub Department</p><p>
DU FRANCHISE</p></div><div><p>
Financial Location (Code)</p><p>
103445-DU FRANCHISE AUH CARREFOUR</p></div><div><p>
Brand (Code)</p><p>
99999999-DU FRANCHISE</p></div><div><p>
Country</p><p>
UAE</p></div><div><p>
Zone</p><p>
ABUDHABI</p></div><div><p>
Region</p><p>
ABUDHABI</p></div><div><p>
City</p><p>
ABUDHABI</p></div><div><p>
Office Location/Place Of Work</p><p>
ABUDHABI</p></div></div></div></div></p><div><div><div><div>
Skills</div></div><div><div><p>
Skill</p><div><p>
CUSTOMER SERVICE
</p></div></div><div><p>Minimum Qualification</p><div><p>
OTHERS</p></div></div><div><p>
Working Language</p><div><p>
ENGLISH</p></div></div></div></div></div><div><div><div><div>
Job Description</div></div><div><p><b>
Job brief</b></p><p>
We are looking for a Retail Sales Representative to provide excellent customer service and meet sales quotas for our business.</p><p>
Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role.</p><p>
Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store&rsquo;s profitability.</p><p><b>
Responsibilities</b></p><ul><li>
Greet and direct customers</li><li>
Provide accurate information (e.g. product features, pricing and after-sales services)</li><li>
Answer customers&rsquo; questions about specific products/services</li><li>
Conduct price and feature comparisons to facilitate purchasing</li><li>
Cross-sell products</li><li>
Ensure racks are fully stocked</li><li>
Manage returns of merchandise</li><li>
Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)</li><li>
Inform customers about discounts and special offers</li><li>
Provide customer feedback to the Store Manager</li><li>
Stay up-to-date with new products/services</li></ul><p><b>
Requirements and skills</b></p><ul><li>
Proven work experience as a Retail Sales Representative, Sales Associate or similar role</li><li>
Understanding of the retail sales process</li><li>
Familiarity with consumer behavior principles</li><li>
Knowledge of inventory stocking procedures</li><li>
Basic math skills</li><li>
Track record of achieving sales quotas</li><li>
Excellent communication skills, capable of building trusting relationships</li><li>
Flexibility to work various shifts</li><li>
High school degree</li><li>
BSc in Marketing or related field is a plus</li></ul></div></div></div></div></div><p></p>

RETAIL SALES ADVISOR

Majid Al Futtaim

<div>
 <p>
  <strong>
   BUSINESS INTRODUCTION
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   JOB TITLE
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Sales Associate | Majid Al Futtaim Lifestyle | Operations
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   ROLE PROFILE:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Be The Ultimate Champion of Customer Service Standards in Line with Majid Al Futtaim Guidelines, Understanding Customer Needs and Enabling the Fulfilment of an Exceptional Experience for The Customer.
  </li>
  <li>
   Ensure Customer Concerns Are Addressed Promptly and Professionally and Escalated in A Timely Manner to the Store Manager, When Necessary, Keep the Customer in Mind Through All Interactions.
  </li>
  <li>
   Achieve Set Sales Targets and Use Creative Ways to Exceed the Same, Keeping the Customer in Mind.
  </li>
  <li>
   Contribute To Enhanced Sales Targets with Thorough Product Knowledge, Taking Opportunities to Up Sell and Cross Sell.
  </li>
  <li>
   Ensure Store Standards Are Maintained at All Times, Supporting with Instore Tasks Including but Not Limited to Cleanliness, Tidiness and Replenishment.
  </li>
  <li>
   Comply With All Store Security Policies and Regulations, Minimizing Exposure to Stock Loss.
  </li>
  <li>
   Use Advanced Selling Skills in Order to Better Support the Customer&rsquo;s Needs, Generate High Value Transactions, And Build a Consistent Flow of Repeat Custom
  </li>
  <li>
   Recommend, Select, And Help Locate or Obtain Merchandise Based on Customer Need in Other Majid Al Futtaim Fashion Brands and Stores, If Not Available Instore.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   REQUIREMENTS:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   High School Certificate
  </li>
  <li>
   1-2 Years Industry Experience
  </li>
  <li>
   Good Communication Skills
  </li>
  <li>
   Excellent Customer Service
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   WHAT WE OFFER
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
  </li>
  <li>
   Work in a friendly environment, where everyone shares positive vibes and excited about our future.
  </li>
  <li>
   Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.
  </li>
 </ul>
</div>


Sales Associate

Explore 884+ Customer service associate in Arabic Written And Spoken Jobs In Abu Dhabi United Arab Emirates this December. Find roles across top companies and apply now to boost your career.