customer service representative Jobs in Cairo Jobs In Alexandria Egypt

customer service representative

afh marketing customer associate manager Jobs in Cairo Jobs In Alexandria Egypt

afh marketing customer associate manager

channel sales analyst - french speaking Jobs in Cairo Jobs In Alexandria Egypt

channel sales analyst - french speaking

customer account specialist Jobs in Cairo Jobs In Alexandria Egypt

customer account specialist

customer care coordinator / receptionist Jobs in Cairo Jobs In Alexandria Egypt

customer care coordinator / receptionist

customer service associate spanish speaking

Quantanite

<div>
 
 
 About Us
 
 
 
 Quantanite is a global outsourcing partner delivering exceptional customer experience and back-office solutions to some of the world&rsquo;s leading brands. We take pride in our fast-paced, inclusive work culture that empowers individuals to perform at their best&mdash;wherever they are in the world.
 
 
 
 
 
 
 
 Position Overvie
 
 
 
 wWe are looking for a proactive, empathetic, and Spanish-speaking
 
 Customer Service Associat
 
 e to support our clients in delivering exceptional service to their customers. This role is remote but requires you to be based in Cairo, with stable internet connectivity and a quiet working environment
 
 
 .You&rsquo;ll be the first point of contact for customers via
 
 phone, email, and cha
 
 t, helping resolve queries, provide product support, and deliver an exceptional service experience&mdash;every time
 
 
 
 
 
 
 .
 
 Key Responsibiliti
 
 
 <ul>
 <li>
 
 esCustomer Interacti
 
 on: Handle inbound customer communications in Spanish across voice and digital channels with professionalism and empath
 </li>
 <li>
 
 y.Problem Solvi
 
 ng: Investigate and resolve customer issues effectively or escalate when necessar
 </li>
 <li>
 
 y.Knowledge Manageme
 
 nt: Maintain up-to-date knowledge of client products, services, and internal support tool
 </li>
 <li>
 
 s.System Accura
 
 cy: Log all customer interactions in CRM tools with attention to detail and completenes
 </li>
 <li>
 
 s.Follow-U
 
 ps: Ensure timely and satisfactory closure of customer queries through proactive follow-up
 </li>
 <li>
 
 s.Feedback Lo
 
 op: Relay customer insights to internal teams to help improve processes and service qualit
 </li>
 <li>
 
 y.Compliance &amp; Quali
 
 ty: Adhere to client and company policies, including data protection and service quality standard
 </li>
 </ul>
 
 
 
 
 
 s.
 
 Qualificati
 
 
 <ul>
 <li>
 
 onsLangu
 
 age: Full professional fluency
 
 in Span
 
 ish and working proficiency
 
 in Engl
 
 i
 </li>
 <li>
 
 sh.Experie
 
 nce: At lea
 
 st 1 year of customer service experie
 
 nce (preferably within a contact centre or BPO environmen
 </li>
 <li>
 
 t).Educat
 
 ion: High school diploma required; further education is advantageo
 </li>
 <li>
 
 us.Techni
 
 cal: Comfortable using CRM systems and digital communication too
 </li>
 <li>
 
 ls.Attribu
 
 tes: Empathy, resilience under pressure, strong communication skills, attention to detail, and ability to work independently in a remote setti
 </li>
 <li>
 
 ng.Flexibil
 
 ity: Willingness to work on a rotational shift basis including evenings and weekends, depending on business nee
 </li>
 <li>
 
 ds.Right to Work in Cairo essenti
 
 </li>
 </ul>
 
 
 
 
 
 al.
 
 What We O
 
 
 <ul>
 <li>
 
 fferComprehensive Trai
 
 ning: All the tools and support you need to succ
 </li>
 <li>
 
 eed.Career Gr
 
 owth: Clear paths for progression and upskilling within a growing international comp
 </li>
 <li>
 
 any.Cul
 
 ture: A people-first environment that values diversity, collaboration, and purpose-driven w
 </li>
 </ul>
 
 
 ork.Quantanite is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employ
 
 
 
 
 
 ees.
</div>

Customer Service Associate – Spanish Speaking

<div>
 At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we&rsquo;ll give you what you need to make it happen. It won&rsquo;t always be easy, growing takes grit. But at ABB, you&rsquo;ll never run alone. Run what runs the world.
 
 
 This Position reports to:
 
 
 Operations Manager - BL Excitation(AMEA)
 
 
 On this position you will execute service work with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines. Deliver quality customer service to satisfy customers. In close co-operation with customer and other ABB teams, take actions to identify new Service business opportunities for ABB. This role is created to position in Egypt.
 
 
 
 You will be mainly responsible for:
 
 
 
 <ul>
 <li>
 Applying safety rules and safe practices as well as environmental responsibilities
 </li>
 <li>
 Reporting unsafe practices and incidents
 </li>
 <li>
 Contributing to customer satisfaction by planning and executing Service work according to customer order and expectation
 </li>
 <li>
 Having clear understanding of sense of urgency and care in the direct area of responsibility
 </li>
 <li>
 Ensuring customer retention by delivering superior customer experiences and effectively communicating service work timeline and expectations
 </li>
 <li>
 While on-site, working with the customer to identify opportunities for improving the customers operations and eliminating pain points
 </li>
 <li>
 Utilizing the local practices for notifying the account team of opportunities
 </li>
 <li>
 Performing field service tasks, identifying technical problems and making analysis through remote or on-site activity in service categories and products for which they are certified to perform
 </li>
 <li>
 Coaching associate technicians and associate engineers
 </li>
 <li>
 Preparing material lists needed for service activity and ensuring that all materials, parts and equipment are available and at the appropriate quality for Service activities
 </li>
 <li>
 Preparing all documents and customer reports to be signed by the customer representative. Utilizing all relevant tools
 </li>
 <li>
 Reporting work done in a timely manner and following up when needed
 </li>
 <li>
 Troubleshooting Equipment/Process failures, requesting proactive corrective actions, and making recommendations to avoid repeating the problem in the future
 </li>
 <li>
 Proactively planning and executing work on a first-time right approach with customers, and ensuring the job is done on time and on quality
 </li>
 <li>
 Identifying improvement needs and potential solutions for them in the way of working
 </li>
 <li>
 Providing technical guidance to associates
 </li>
 <li>
 Acting as trainer when needed, for field service associates and customers
 
 
 </li>
 </ul>
 
 Qualifications for the role:
 
 
 
 <ul>
 <li>
 You have a Bachelor&rsquo;s degree or equivalent qualification, with experience in excitation commissioning and troubleshooting
 </li>
 <li>
 You have at least 5 years of experience on similar position
 </li>
 <li>
 You possess experience in excitation commissioning and troubleshooting (must-have)
 </li>
 <li>
 Possess experience with Word and Excel
 </li>
 <li>
 You possess ABB certification in excitation commissioning (nice-to-have)
 </li>
 <li>
 You have fluent spoken and written English and Arabic
 
 
 </li>
 </ul>
 We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.
</div>

Field Service Engineer

Tiger Aviation Services

<div>
 
 Job Summary
 
 
 
 This position is to provide assistance to all operation and traffic services provided by the company to our clients including handling Ramp duties, completing written and electronic reports and forms and handling emergency situations.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Handling Ramp duties. Overall responsible for handling the Airport Service. Completes written and electronic reports and forms. Assists in preparation for and handling emergency situations Provide Customer Support over phone and call management. Solve the passengers problem and motivate the under command employees. Responds to aircraft and other airport emergencies and performs duties as directed. These examples are not intended to be all-inclusive. Other related duties may be assigned as needed. Communicates with tenants,operators,airlines,the ATCT and other airport divisions regarding routine matters and special projects.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 </li>
 <li>
 Experience of 2 years to 5 years in the field of aviation industry
 </li>
 <li>
 Native Arabic speaking with good command of English
 </li>
 <li>
 Good command of communication means such emails,
 </li>
 <li>
 Very good in using Microsoft office (Word,Excel).
 </li>
 <li>
 University graduate is mandatory (any discipline).
 </li>
 <li>
 Familiar with airport operations and traffic services
 </li>
 <li>
 Preferable Males whilst females can apply.
 </li>
 <li>
 Appropriate awareness of the local airport rules.
 </li>
 <li>
 Good awareness of the international aviation and immigration rules.
 </li>
 <li>
 Good awareness of loading/unloading rules and limitations.
 </li>
 <li>
 Good awareness of security &amp; safety procedures checks.
 </li>
 </ul>
</div>

Traffic Officer - Sharm Stn.

Traffic Officer - Cairo Stn

PwC Middle East

<div>
 
 Line of Service
 
 
 
 Advisory
 
 
 
 Industry/Sector
 
 
 
 Technology
 
 
 
 Specialism
 
 
 
 Advisory - Other
 
 
 
 Management Level
 
 
 
 Associate
 
 
 
 Job Description &amp; Summary
 
 
 
 At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.
 
 
 Those in Salesforce service at PwC will specialise in providing consulting services for Salesforce applications related to customer service and support. You will analyse client requirements, implement software solutions, and provide training and support for seamless integration and utilisation of Salesforce service applications. Working in this area, you will enable clients to optimise their customer service processes, enhance customer satisfaction, and achieve their strategic objectives.
 
 
 To really stand out and make us fit for the future in a constantly changing world, each one of us at PwC needs to be a purpose-led and values -driven leader at every level. To help us achieve this we have the PwC Professional, our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
 
 
 &lsquo; As a Salesforce Junior Developer, you will be responsible for assisting in the development, implementation, and maintenance of Salesforce applications. You will work closely with senior developers and other team members to deliver high-quality solutions that meet business requirements.&rsquo;
 
 
 
 Responsibilities
 
 
 
 As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
 
 
 <ul>
 <li>
 Share and collaborate effectively with others.
 </li>
 <li>
 Identify and make suggestions for improvements when problems and/or opportunities arise.
 </li>
 <li>
 Handle, manipulate and analyze data and information responsibly.
 </li>
 <li>
 Follow risk management and compliance procedures.
 </li>
 <li>
 Keep up to date with developments in area of specialism.
 </li>
 <li>
 Communicate confidently in a clear, concise and articulate manner - verbally and in the materials I produce.
 </li>
 <li>
 Build and maintain an internal and external network .
 </li>
 <li>
 Seek opportunities to learn about how PwC works as a global network of firms.
 </li>
 <li>
 Uphold the firm's code of ethics and business conduct.
 </li>
 <li>
 Assist in the design and development of Salesforce applications and solutions.
 </li>
 <li>
 Collaborate with team members to gather and analyze business requirements.
 </li>
 <li>
 Customize Salesforce applications using Apex, Visualforce, and Lightning components.
 </li>
 <li>
 Participate in testing and debugging of Salesforce applications to ensure functionality and performance.
 </li>
 <li>
 Support the integration of Salesforce with other systems and applications.
 </li>
 <li>
 Maintain documentation of Salesforce configurations and customizations.
 </li>
 <li>
 Provide technical support and troubleshooting for Salesforce-related issues.
 </li>
 <li>
 Stay updated with the latest Salesforce features and best practices.
 
 
 </li>
 </ul>
 
 Job Qualifications
 
 
 
 <ul>
 <li>
 At least 1 year of hands-on development experience in implementing business logic in APEX, creating LW components, creating VF pages, performing configuration on the Salesforce platform
 </li>
 <li>
 Open-minded team player capable of finding and proposing technical solutions
 </li>
 <li>
 Competency in relational databases and SQL
 </li>
 <li>
 Proven experience in object-oriented programming
 </li>
 <li>
 Clear understanding of Model View Controller architecture
 </li>
 <li>
 Knowledge of environment management, release management, code versioning best practices, and deployment methodologies
 </li>
 <li>
 Practical knowledge of project tools (including Change Sets and code repository)
 </li>
 <li>
 Candidate has obtained App Builder or Platform Dev 1 / 2 Salesforce certifications
 
 
 </li>
 </ul>
 
 Education
 
 
 (if blank, degree and/or field of study not specified)
 
 
 
 Degrees/Field of Study required:Degrees/Field of Study preferred:
 
 
 
 Certifications
 
 
 (if blank, certifications not specified)
 
 
 
 
 Required Skills
 
 
 
 
 Optional Skills
 
 
 
 Accepting Feedback, Accepting Feedback, Active Listening, Business Value Optimization, Communication, Continuous Process Improvement, Customer Needs Analysis, Database Scalability, Design System Solutions, Emotional Regulation, Empathy, Functional Requirements, Inclusion, Information Technology Applications, Integration Support, Intellectual Curiosity, IT Service Management (ITSM), Leading Design Workshops, Optimism, Process Improvement, Process Redesign, Project Scoping, Prototyping, Research Consulting, Salesforce Administration {+ 17 more}
 
 
 
 Desired Languages
 
 
 (If blank, desired languages not specified)
 
 
 
 
 Travel Requirements
 
 
 
 Not Specified
 
 
 
 Available for Work Visa Sponsorship?
 
 
 
 No
 
 
 
 Government Clearance Required?
 
 
 
 No
 
 
 
 Job Posting End Date
 
</div>

ETIC, Salesforce Developer - Associate

Ecolab

<div>
 Ecolab is seeking an
 
 Associate Credit Representative
 
 who will be responsible for an assigned portfolio of accounts. In this role you will be accountable for managing all aspects of a portfolio which include collection activities necessary to reduce AR aging, DSO and mitigate risk for the company. This requires good written and verbal communication skills and applicable accounting, reconciliation, analytical and collection skills necessary to achieve the company and department objectives.
 
 
 
 What&rsquo;s In It For You
 
 
 
 <ul>
 <li>
 The opportunity to take on some of the world&rsquo;s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments
 </li>
 <li>
 The ability to make an impact and shape your career with a company that is passionate about growth
 </li>
 <li>
 The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best
 
 
 </li>
 </ul>
 
 Description
 
 
 
 Manage portfolio of customer accounts, working closely with sales to meet past due and DSO targets. Follow IMEA guidelines on assessing customer risk and risk mitigation of own portfolio of accounts. Apply policy &amp; procedures for collections, credit hold and credit risk to meet cash targets.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Establish and ensure monthly collection goals are integrated with total Saudi goals and targets flow to individual collectors.
 </li>
 <li>
 Implement strategies and deploy resources to meet collection targets and objectives.
 </li>
 <li>
 Drive sustained collections process improvement through the organization by changing behaviours around collections management using six sigma methodologies and integration of other functional disciplines.
 </li>
 <li>
 Establish and maintain effective Internal and External working relationships; including Sales, Supply Chain, Customer Service, Finance, Customer Relationships.
 </li>
 <li>
 Act as Escalation Leader for financial and customer issues
 </li>
 <li>
 Ensure team and individual goals on past due improvement are achieved.
 </li>
 <li>
 Monitor &amp; escalate defined uncollectable accounts; Manage National Legal and Collection Agency Portfolios
 </li>
 <li>
 Lead &amp; support business AR specific policies, processes and improvement projects
 </li>
 <li>
 Drive regular involvement of Regional, Market and National Sales management in regular status of portfolios.
 </li>
 <li>
 Perform customer risk assessments with appropriate policies to limit the dollar value of risk exposure with specific customers.
 </li>
 <li>
 Ensure collection processes are documented and followed in compliance with SOX requirements.
 </li>
 <li>
 Develop succession planning for team, identifying training requirements and milestone targets
 </li>
 <li>
 Support internal and external audits as required.
 </li>
 <li>
 Provide meaningful commentary as part of monthly requirements for bad debt and top overdue reporting.
 </li>
 <li>
 Basic Qualifications
 </li>
 <li>
 Strong verbal and written communication in English.
 </li>
 <li>
 Previous experience in collections or customer facing role.
 </li>
 <li>
 Robust competency in Microsoft.
 </li>
 <li>
 Knowledge in working with database applications and ERP systems e.g., SAP.
 </li>
 <li>
 Ability to influence internally with key stakeholders and externally with customers.
 </li>
 <li>
 Preferred Qualifications
 </li>
 <li>
 University degree
 </li>
 <li>
 3-5 years of business experience in credit.
 </li>
 <li>
 Ability to influence without authority.
 </li>
 <li>
 Knowledge in working with database applications SAP.
 </li>
 <li>
 High level proficiency in Microsoft.
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Skills &amp; Competencies:
 </li>
 <li>
 Self -motivated; Assertive
 </li>
 <li>
 Proven record of meeting deadlines
 </li>
 <li>
 Process-orientation with customer focus
 </li>
 <li>
 Time management, organization, and prioritization skills
 </li>
 <li>
 Ability to apply judgment in problem solving
 </li>
 <li>
 Ability to ask probing questions to obtain necessary information
 
 
 </li>
 </ul>
 
 Our Commitment to a Culture of Inclusion &amp; Belonging
 
 
 
 Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.
</div>

Credit Controller Associate

<div>
 
 Line of Service
 
 
 
 Advisory
 
 
 
 Industry/Sector
 
 
 
 Not Applicable
 
 
 
 Specialism
 
 
 
 Advisory - Other
 
 
 
 Management Level
 
 
 
 Senior Associate
 
 
 
 Job Description &amp; Summary
 
 
 
 A career in Administration and Secretarial Services within MERC Consulting will give you with the opportunity to provide administrative support to PwC employees. You&rsquo;ll focus on using business software applications to prepare reports, receiving and directing incoming calls or emails to the appropriate parties, arranging business travel, tracking expenses, and coordinating meeting arrangements.
 
 
 
 Responsibilities
 
 
 
 As a Senior Associate, you&rsquo;ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:
 
 
 
 
 Financial
 
 
 
 
 <ul>
 <li>
 Adhere to budget
 
 
 </li>
 </ul>
 
 
 Customer
 
 
 
 
 <ul>
 <li>
 Diary management
 </li>
 <li>
 Extensive management of online diaries, book appointments and arrange meetings, updates as required
 </li>
 <li>
 Ensure Executive/s get to meetings on time with appropriate documentation
 </li>
 <li>
 Act as back up in managing other Executives&rsquo; and Principals&rsquo; diaries when their EAs are not available
 </li>
 <li>
 Call management
 </li>
 <li>
 Handle and screen calls for Executive/s
 </li>
 <li>
 Take and pass messages to Executive/s in a timely manner
 </li>
 <li>
 Email management
 </li>
 <li>
 Monitor Executives&rsquo; email inboxes when they are out of the office or at meetings and taking action as necessary
 </li>
 <li>
 Client relationships
 </li>
 <li>
 Maintain and build good working relationships with Executive/s clients and their assistants via phone and email communication
 </li>
 <li>
 Assist other EAs during busy periods
 
 
 </li>
 </ul>
 
 
 Internal Process
 
 
 
 
 <ul>
 <li>
 Meetings
 </li>
 <li>
 Pro-active planning for meetings and follow up actions (documents, papers needed&hellip;)
 </li>
 <li>
 Organise local internal and external meetings, including organising catering, IT requirements etc
 </li>
 <li>
 Meet and greet visitors
 </li>
 <li>
 Partner and Executive general admin
 
 
 </li>
 </ul>
 
 
 Education
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 
 
 </li>
 </ul>
 
 
 Language
 
 
 
 
 <ul>
 <li>
 Proficiency in spoken and written English and Arabic
 
 
 </li>
 </ul>
 
 
 Overall Experience
 
 
 
 
 <ul>
 <li>
 3 +years&rsquo; experience in an administrative role
 
 
 </li>
 </ul>
 
 
 Specific Experience
 
 
 
 
 <ul>
 <li>
 Experience with a professional services firm preferred
 
 
 </li>
 </ul>
 
 
 Knowledge and Skills
 
 
 
 
 <ul>
 <li>
 Demonstrate strong organisational skills, regularly act on own initiative, highlighting issues and suggesting possible solutions
 </li>
 <li>
 Good oral and written communication skills
 </li>
 <li>
 Good interpersonal skills
 </li>
 <li>
 Must possess a professional telephone manner
 </li>
 <li>
 Demonstrated ability to work under pressure
 </li>
 <li>
 Demonstrated team player and dedication to provide high level of service
 </li>
 <li>
 Must possess a warm, friendly and professional demeanor
 
 
 </li>
 </ul>
 
 Education
 
 
 (if blank, degree and/or field of study not specified)
 
 
 
 Degrees/Field of Study required:Degrees/Field of Study preferred:
 
 
 
 Certifications
 
 
 (if blank, certifications not specified)
 
 
 
 
 Required Skills
 
 
 
 
 Optional Skills
 
 
 
 
 Desired Languages
 
 
 (If blank, desired languages not specified)
 
 
 
 
 Travel Requirements
 
 
 
 Up to 20%
 
 
 
 Available for Work Visa Sponsorship?
 
 
 
 No
 
 
 
 Government Clearance Required?
 
 
 
 No
 
 
 
 Job Posting End Date
 
</div>

MERC Consulting - Executive Assistant - Cairo

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