customer service claims representative (unlicensed auto) Jobs in Arizona United States

customer service claims representative (unlicensed auto)

client service advisor i Jobs in Arizona United States

client service advisor i

customer service advisor Jobs in Arizona United States

customer service advisor

customer service representative Jobs in Arizona United States

customer service representative

insurance agent (licensed personal lines, p&c) - remote Jobs in Arizona United States

insurance agent (licensed personal lines, p&c) - remote

customer service claims representative unlicensed auto

USAA

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityIt is all about learning and growing. Our Customer Service Claims Representative role may be a new career for you. There's a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid four-month training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently. We have new training classes starting every month.Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.Work schedules will vary and may include some nights and weekends. Schedules are assigned based on business need. Regularly scheduled shift hours that fall between 6 p.m. and 7 a.m. during the week, or between 6 p.m. Friday and 7 a.m. Monday are eligible for shift premium pay. We are currently seeking dedicated professionals to work in our Phoenix office (1 Norterra Drive, Phoenix, AZ 85085) as a Customer Service Claims Representative. You will be part of an outstanding contact service center, where you will focus on providing claims service to members regarding the initial contact on all AUTO First Notice of Loss (FNOL) claims. In addition, you will respond to status inquiries from various parties, document reported losses, set appropriate expectations, provide proactive communications, advice, and empathy to our members.What you'll do:<ul><li>Document First Notice of Loss by obtaining relevant information for effective claim investigation. Set up appropriate services, as needed, to proactively move claims forward to the furthest point in the process within scope of role and expectation.</li><li>Create loss reports, describe or verify coverage as appropriate, and initiate the most effective method of damage assessment to assign for file handling.</li><li>Assist with questions regarding the claims process and set expectations for next steps to help ensure claims are effectively resolved and accurately documented.</li><li>Resolve status inquiries and, when appropriate, route to handling adjuster.</li><li>Effectively operate in a fast-paced, high-volume, contact center environment taking back-to-back calls and navigating multiple systems and programs while maintaining an engaging member interaction that occurs across multiple communication channels.</li><li>Apply strong time management skills by closely adhering to assigned work schedule.</li><li>Embrace continuous improvement and development through coaching and collaboration with manager and team members.</li><li>Use strong call management skills by assisting members within a timely manner and limiting non-productive time.</li><li>May assign or initiate emergency services when required on specific claims.</li><li>Support workload surges and catastrophe (CAT) response operations as needed which may include potential weekends, and/or holiday work outside normal work hours.</li><li>Work various types of claim loss notices and inquiries, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.</li><li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have: <ul><li>High School Diploma or GED</li><li>Ability to provide exceptional customer service for our members by using active listening, verbal, and written communication skills to communicate clearly, professionally, and empathetically.</li><li>Highly developed interpersonal skills to collaborate effectively in a fast-paced team environment.</li><li>Ability to prioritize and multi-task while navigating through multiple business applications.</li><li>Successful completion of a job-related assessment is required.</li><li>May require acquisition and maintenance of insurance adjuster license within 90 days. (USAA provides all materials and licensing fees.)</li></ul>What sets you apart:<ul><li>US military experience through military service or a military spouse/domestic partner</li></ul>Compensation range: The hiring range for this position is: $43,750 to $44,750. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. <img src="https://www.jobg8.com/Tracking.aspx?Efpc8UlCsYd8vzEFiPnzifXHiApzieYRu" width="0" height="0" />

Customer Service Claims Representative (Unlicensed Auto)

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityIt is all about learning and growing. Our Customer Service Claims Representative role may be a new career for you. There's a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid four-month training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently. We have new training classes starting every month.Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.Work schedules will vary and may include some nights and weekends. Schedules are assigned based on business need. Regularly scheduled shift hours that fall between 6 p.m. and 7 a.m. during the week, or between 6 p.m. Friday and 7 a.m. Monday are eligible for shift premium pay. We are currently seeking dedicated professionals to work in our Phoenix office (1 Norterra Drive, Phoenix, AZ 85085) as a Customer Service Claims Representative. You will be part of an outstanding contact service center, where you will focus on providing claims service to members regarding the initial contact on all AUTO First Notice of Loss (FNOL) claims. In addition, you will respond to status inquiries from various parties, document reported losses, set appropriate expectations, provide proactive communications, advice, and empathy to our members.What you'll do:<ul><li>Document First Notice of Loss by obtaining relevant information for effective claim investigation. Set up appropriate services, as needed, to proactively move claims forward to the furthest point in the process within scope of role and expectation.</li><li>Create loss reports, describe or verify coverage as appropriate, and initiate the most effective method of damage assessment to assign for file handling.</li><li>Assist with questions regarding the claims process and set expectations for next steps to help ensure claims are effectively resolved and accurately documented.</li><li>Resolve status inquiries and, when appropriate, route to handling adjuster.</li><li>Effectively operate in a fast-paced, high-volume, contact center environment taking back-to-back calls and navigating multiple systems and programs while maintaining an engaging member interaction that occurs across multiple communication channels.</li><li>Apply strong time management skills by closely adhering to assigned work schedule.</li><li>Embrace continuous improvement and development through coaching and collaboration with manager and team members.</li><li>Use strong call management skills by assisting members within a timely manner and limiting non-productive time.</li><li>May assign or initiate emergency services when required on specific claims.</li><li>Support workload surges and catastrophe (CAT) response operations as needed which may include potential weekends, and/or holiday work outside normal work hours.</li><li>Work various types of claim loss notices and inquiries, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.</li><li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have: <ul><li>High School Diploma or GED</li><li>Ability to provide exceptional customer service for our members by using active listening, verbal, and written communication skills to communicate clearly, professionally, and empathetically.</li><li>Highly developed interpersonal skills to collaborate effectively in a fast-paced team environment.</li><li>Ability to prioritize and multi-task while navigating through multiple business applications.</li><li>Successful completion of a job-related assessment is required.</li><li>May require acquisition and maintenance of insurance adjuster license within 90 days. (USAA provides all materials and licensing fees.)</li></ul>What sets you apart:<ul><li>US military experience through military service or a military spouse/domestic partner</li></ul>Compensation range: The hiring range for this position is: $43,750 to $44,750. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. <img src="https://www.jobg8.com/Tracking.aspx?Fo4bepkShYM1z8vnSbMiQcVp%2b56tFkWEc" width="0" height="0" />

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs a dedicated Auto Adjuster you will proactively handle the complete end to end claims process. Taking statements, policy and coverages, determination of liability and complete services needed. Within defined guidelines and framework, responsible to adjust moderately complex auto insurance claims presented by or against our members to include the end-to-end claims process and settling claims in compliance with state laws and regulations. Accountable for delivering best in class service, through setting appropriate expectations, proactive communications, advice, and compassion.We offer a flexible work environment that requires an individual to be in the office 3 days per week, after completing 6 months in office. This position is based in the Phoenix, AZ location. Relocation assistance is not available for this position.What you'll do:<ul><li>Investigates liability and applies appropriate coverage, evaluates, negotiates, and settles moderately complex auto claims.</li><li>Negotiates liability for comparative negligence (claimant or adverse carrier).</li><li>Identifies coverage concerns, reviews prior loss history, determines, and creates Special Investigation Unit (SIU) referrals, when appropriate.</li><li>Interacts with multiple parties to gather information needed to determine liability (police reports, recorded statements, witness statements).</li><li>Resolves claims through proactive problem solving and decision making, within authority guidelines and under moderate supervision, overcoming obstacles, and effectively prioritizing the workload.</li><li>Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisions</li><li>Collaborates and sets expectations with external and internal business partners to facilitate claims resolution.</li><li>Supports members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.</li><li>Applies developing knowledge of P&C insurance industry products, services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.</li><li>Applies intermediate knowledge of Auto Physical Damage to adjust claims.</li><li>Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.</li><li>May be assigned CAT deployment travel with minimal notice during designated CATs.</li><li>Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>High School Diploma or General Equivalency Diploma.</li><li>1 year of customer service experience.</li><li>Dynamic experience handling low complexity auto non injury liability claims.</li><li>Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.</li><li>Developing knowledge and understanding of auto claims contracts as well as application of case law and state laws and regulations.</li><li>Demonstrated negotiation, investigation, communication, and conflict resolution skills.</li><li>Proficient in prioritizing and multi-tasking, including navigating through multiple business applications.</li><li>Successful completion of a job-related assessment may be required.</li></ul>What sets you apart:<ul><li>2 years current experience handling liability claims</li><li>Experience with end to end claims handling to include file ownership</li><li>Inventory management experience</li><li>Shared liability and comparative negligence experience</li><li>Experience reading policies and interpreting coverage</li><li>Recent Guidewire experience</li><li>Current adjusters license</li><li>US military experience through military service or a military spouse/domestic partner</li></ul>Compensation range: The salary range for this position is: $ 51,370.00 - $ 86,680.00 .USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Post appropriate Fair C Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. <img src="https://www.jobg8.com/Tracking.aspx?qn2dWMJXE5OLf14NMeN535IF0H1Fb388q" width="0" height="0" />

Auto Adjuster

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs a dedicated Manager, Claims Operations, you will lead and be accountable for property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Complete process improvements, provide feedback on the process and lead organizational process changes. Drive execution of operational risk management, regulatory compliance training, policies and, procedures.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in the following location: Phoenix, AZ. Relocation assistance is not available for this position.What you'll do:<ul><li>Inspect and review quality of claim files and provide feedback to employees as appropriate.</li><li>Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.</li><li>Proactively identify opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners</li><li>Build conditions for success removes obstacles, leads and champions change.</li><li>Achieve optimal productivity through leading workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.</li><li>Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks.</li><li>Handle escalations and make appropriate decisions based on the policy.</li><li>Facilitate and guide employees through skill identification and developing for career progression. Support projects by serving as a subject matter expert.</li><li>Hire, develop, and coach claims employees for results delivery.</li><li>Consistently coach employees on claims handling and find opportunities to improve overall process and engagement</li><li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.</li><li>2 years of direct team lead, supervisory or management experience.</li><li>Experience using and interpreting data to make decisions.</li><li>Demonstrated leadership, initiative, customer service and/or claims handling skills.</li><li>Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role.</li></ul>What sets you apart:<ul><li>Existing manager or previous experience as a manager in property claims</li><li>5 years of property claims experience handling moderate severity Homeowners or Dwelling claims</li><li>Field property claims experience</li><li>Knowledge of property claims contracts and interpretation of case law</li><li>Residential construction experience</li><li>Experience with Xactimate, XactAnalysis and XactContents</li><li>Experience handling catastrophe claims</li><li>CPCU or other insurance industry designation</li><li>Ability to work weekends and overtime if needed</li><li>US military experience through military service or a military spouse/domestic partner</li></ul>Compensation range: The salary range for this position is: $103,450- $186,210.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. <img src="https://www.jobg8.com/Tracking.aspx?WYz6RxUxrwHFthgY4uzfCtn9XRhuNniEl" width="0" height="0" />

Manager, Claims Operations - Property CAT

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs a dedicated Manager, Claims Operations, you will lead and be accountable for property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Complete process improvements, provide feedback on the process and lead organizational process changes. Drive execution of operational risk management, regulatory compliance training, policies and, procedures.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in the following location: Phoenix, AZ. Relocation assistance is not available for this position.What you'll do:<ul><li>Inspect and review quality of claim files and provide feedback to employees as appropriate.</li><li>Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.</li><li>Proactively identify opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners</li><li>Build conditions for success removes obstacles, leads and champions change.</li><li>Achieve optimal productivity through leading workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.</li><li>Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks.</li><li>Handle escalations and make appropriate decisions based on the policy.</li><li>Facilitate and guide employees through skill identification and developing for career progression. Support projects by serving as a subject matter expert.</li><li>Hire, develop, and coach claims employees for results delivery.</li><li>Consistently coach employees on claims handling and find opportunities to improve overall process and engagement</li><li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.</li><li>2 years of direct team lead, supervisory or management experience.</li><li>Experience using and interpreting data to make decisions.</li><li>Demonstrated leadership, initiative, customer service and/or claims handling skills.</li><li>Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role.</li></ul>What sets you apart:<ul><li>Existing manager or previous experience as a manager in property claims</li><li>5 years of property claims experience handling moderate severity Homeowners or Dwelling claims</li><li>Field property claims experience</li><li>Knowledge of property claims contracts and interpretation of case law</li><li>Residential construction experience</li><li>Experience with Xactimate, XactAnalysis and XactContents</li><li>Experience handling catastrophe claims</li><li>CPCU or other insurance industry designation</li><li>Ability to work weekends and overtime if needed</li><li>US military experience through military service or a military spouse/domestic partner</li></ul>Compensation range: The salary range for this position is: $103,450- $186,210.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. <img src="https://www.jobg8.com/Tracking.aspx?Uchc6f7e1KHllf7D%2bu5L4%2fBdTgHrubTcy" width="0" height="0" />

Howard Air

We are seeking a friendly, detail-oriented, and customer-focused individual to join our team as a Client Service Representative. In this role, you will serve as the first point of contact for our customers, providing exceptional support and ensuring a positive experience with our company. Key Responsibilities: <ul> <li>Answer high volume inbound phone calls to schedule service appointments.</li> <li>Schedule service maintenance, breakdown repairs, and new equipment installations.</li> <li>Manage inbound email and web portal inquiries.</li> <li>Make outbound calls to existing clients to coordinate service appointments.</li> <li>Assist the sales team with tasks such as: <ul> <li>Report and track sales performance</li> <li>Educate clients about our products and services</li> <li>Scheduling sales appointments</li> </ul> </li> <li>Act as a liaison between customers and internal teams to ensure needs are met and communication is clear across departments.</li> </ul> Qualifications: <ul> <li>Prior experience in customer service, call centers, or a similar role is preferred.</li> <li>Excellent communication skills, both verbal and written.</li> <li>Strong problem-solving skills and the ability to think critically.</li> <li>Proficiency with computers and CRM software; ability to learn new systems quickly.</li> <li>Ability to remain calm under pressure and handle challenging situations with tact.</li> <li>Flexible availability, including evenings or weekends, as required.</li> </ul> What We Offer: <ul> <li>Competitive hourly pay and performance-based bonuses.</li> <li>Comprehensive benefits package, including health, dental, and vision insurance.</li> </ul> Incredible Workplace Perks: <ul> <li>Performance incentives</li> <li>Employee appreciation events</li> <li>Development programs to enhance your career</li> <li>Significant advancement opportunities</li> <li>Supportive management and team culture</li> <li>Employee discounts</li> </ul> Join Our Team: If you're passionate about helping people, thrive in fast-paced environments, and are eager to make a difference, we'd love to hear from you! Pay Range $17 - $24 USD Howard Air For more than 30 years, Howard Air has focused on providing the latest technology in superior comfort to meet our customers' air conditioning and heating needs. When you join us, you will proudly be a part of an exclusive group of the highest trained and top earning professionals in the HVAC industry. Earn the most you've ever made in the HVAC industry while enjoying flexible work schedules for an unbeatable work/life balance, along with the best tools, equipment, vehicles, and facilities in the industry. We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Privacy Policy Howard AirFor more than 30 years, Howard Air has focused on providing the latest technology in superior comfort to meet our customers' air conditioning and heating needs. When you join us, you will proudly be a part of an exclusive group of the highest trained and top earning professionals in the HVAC industry. Earn the most you've ever made in the HVAC industry while enjoying flexible work schedules for an unbeatable work/life balance, along with the best tools, equipment, vehicles, and facilities in the industry.We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Privacy Policy <img src="https://www.jobg8.com/Tracking.aspx?HWj0hyYwVU1wb9HCBfAP936dbm8jc0lxg" width="0" height="0" />

Customer Service Representative

Sonora Quest Laboratories

Primary City/State: Tucson, Arizona Department Name: Work Shift: Day Job Category: Lab Find your home at Banner University Medical Center in Tucson with our Clinical Director for HLA. This position will provide scientific and clinical direction to the HLA clinical laboratory as part of the greater transplant team serving multiple locations statewide for the oldest, most established transplant hospitals in all of Arizona. Due to our partnership with University of Arizona, this role affords the opportunity to be involved in a variety of research studies and clinical trials as well as academic teaching. Recognized as Tucson's best hospital by U.S. News & World Report, our level 1 Trauma center at BUMCT has also been named one of the most socially responsible hospitals in the U.S. by the Lown Institute and has been acknowledged for successful patient care of historically underserved communities. University of Arizona is one of the nation's top research universities and our clinical laboratory recently underwent renovations to implement the latest, cutting-edge instrumentation to align with these initiatives. Our director opportunity will allow not only for cutting edge academic research and teaching, but also to have a direct impact on patient diagnostic care in one of the best hospitals in the nation, rewarded both clinically and socially for it's innovative and compassionate approach to healthcare. Tucson is regarded for its stargazing, local hiking, cycling, birding, old west film studios, cuisine (Tucson is a UNESCO city of gastronomy), proximity to Saguaro National Park, and of course, the University of Arizona and all the cultural and sporting enjoyment a large University provides! About BUMCT POSITION SUMMARY This position is responsible for providing scientific and clinical direction to the HLA clinical laboratory and reports to a designated member of the SQL/LSA senior leadership team and a Medical Director. This position is responsible for oversight of all licensed and unlicensed personnel in the HLA department and serves as a mentor and assists in the development of HLA Director in Training (DIT) candidates per ACHI. Responsible for providing technical interpretation of results, providing consultations with physicians, overseeing research projects, implementing new assays/assay troubleshooting, quality assurance, and reviewing SOPs. Assumes Clinical Consultant responsibilities and participates on site and system-level committees as assigned/required. This position will hold a faculty appointment with the University of Arizona Department of Pathology. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. MINIMUM QUALIFICATIONS <ul><li>PhD in in a chemical, physical, biological, or clinical laboratory science.</li><li>Two (2) years appropriate specialty experience.</li><li>Board certification by the American College of Histocompatibility and Immunogenetics (ACHI) in the following areas of accreditation: <ul><li>Solid Organ Transplantation: Live Donor</li><li>Solid Organ Transplantation: Deceased Donor</li><li>Hematopoietic Stem Cell Transplantation: Related Donor</li><li>Hematopoietic Stem Cell Transplantation: Unrelated Donor</li></ul></li></ul> PREFERRED QUALIFICATIONS <ul><li>Additional related education and/or experience.</li></ul> EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy<img src="https://www.jobg8.com/Tracking.aspx?Sjg9ltxO23%2fEkfksVjHu5O6aKO%2bHrg64i" width="0" height="0" />

Clinical Director HLA

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Clinical Director HLA