customer service evaluator

accounts receivable clerk

auto service center supervisor Jobs in Oman

auto service center supervisor

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customer service clerk

Super Power Technology

<ul><li>Facilitate effective communication and coordination between the customer service department and other internal departments.</li><li>Handle, resolve, and document customer inquiries and complaints in line with company policies and standards.</li><li>Provide administrative support, including data entry, filing, document preparation, scheduling, visitor reception, and telephone management.</li><li>Collaborate with internal teams, suppliers, and clients/customers to ensure smooth operations.</li><li>Report any issues that may impact the company or its customers to the Reporting Manager promptly.</li><li>Ensure compliance with all company policies and procedures.</li><li>Take ownership of assigned tasks and deliver responsibilities as agreed with the Reporting Manager.</li><li>Proficient in Arabic and English (Female Candidates Preferred)</li></ul>Job Type: Full-timePay: RO200.000 - RO300.000 per month

Customer Service Clerk

Mandarin Oriental Hotel Group

<div>Purchasing Clerk

Mandarin Oriental Muscat is looking for a Purchasing Clerk to join our Purchasing team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combines the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.

Responsibilities
<ul>
<li>Maintaining a good relationship with all departments and suppliers.</li>
<li>Working closely with all departments to fulfill their needs as requested by them, liaise with them on routine basis to provide the items of the highest quality while constantly searching for the lowest price.</li>
<li>Work with stores and receiving, helping each other when needed.</li>
<li>To assist the Assistant Purchasing Manager and Purchasing Manager with day-to-day purchasing functions.</li>
<li>Ensure that all purchase order requests are properly completed and approved before the items are purchased (issuance of purchase order).</li>
<li>Negotiate food and beverage prices, place required daily food orders and ensure prompt delivery.</li>
<li>Place regular liquor, beer, wine and soft drink orders as required.</li>
<li>Assist in general store, spa, engineering related, and NIP purchase requests as needed.</li>
<li>Obtain the necessary authorization from the Director of Finance and General Manager prior to processing the orders.</li>
<li>Obtain competitive price quotations and confirm purchase availability.</li>
<li>Assist Accounts Payable in researching any discrepancies on invoices.</li>
<li>To obtain and update the item prices in MBT.</li>
<li>Assist in obtaining the quotations for all non-food and engineering items as needed.</li>
<li>Process and file all purchase orders and keep proper records for future audit.</li>
<li>Maintain credit applications and vendor information, always update in system.</li>
<li>Maintain HACCP standards at all levels &ndash; from product sourcing to storage etc.</li>
<li>To perform any other duties that may be assigned from time to time by management.</li>
</ul>
Our commitment to you
<ul>
<li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Purchasing Clerk - Omani National

Carmel group wll

Service Advisor &ndash; Automotive SectionA reputed heavy and light vehicle sales company in Oman is looking for an experienced Service Advisor to join our team. The ideal candidate will handle customer service requests, coordinate with technicians, and ensure vehicles are serviced and delivered on time with the highest quality.Responsibilities:<ul><li>Greet customers and understand their service needs</li><li>Open job cards, explain repair estimates, and follow up on progress</li><li>Coordinate with technicians for timely service completion</li><li>Ensure customer satisfaction and handle complaints professionally</li></ul>Requirements:<ul><li>Previous experience as a Service Advisor in the automotive industry</li><li>Strong communication and customer service skills</li><li>Knowledge of vehicle maintenance and repair (heavy &amp; light vehicles preferred)</li><li>Valid driving license preferred</li></ul>How to Apply Send your CV to jobsalkhor@gmail.com / qatarjobs309@gmail.comContact: +974 31191187 / +974 70907890Job Type: Full-time

Automotive Service Advisor

Trazo

Job Summary:We are looking for a Service Center Supervisor to manage the daily operations of our auto service branch. This individual will be the first point of contact for customers, ensure the efficient workflow of technicians, and drive upselling opportunities for additional services. The ideal candidate should possess strong automotive knowledge, excellent communication skills, and a passion for customer service.Key Responsibilities:Customer Interaction &amp; Service:<ul><li>Greet and welcome customers promptly and professionally.</li><li>Understand customer needs and recommend appropriate services.</li><li>Provide accurate service estimates and explanations of services.</li><li>Upsell additional services (e.g., brake pad replacement, filters, suspension, fluid flushes) when appropriate.</li></ul>Operational Management:<ul><li>Supervise the workflow in the service bays to ensure efficiency and timely completion of jobs.</li><li>Assign tasks to technicians based on skillset and workload.</li><li>Monitor quality control and ensure all services are performed to company standards.</li><li>Oversee cleanliness and organization of the facility, including reception and wash bay.</li></ul>Team Leadership:<ul><li>Motivate and support technicians to meet daily service goals.</li><li>Provide training, feedback, and coaching to team members.</li><li>Maintain a safe and positive work environment.</li></ul>Administrative Duties:<ul><li>Maintain accurate records of customer interactions, services performed, and inventory usage.</li><li>Generate daily service reports and update management on branch performance.</li><li>Ensure all health, safety, and environmental policies are followed.</li></ul>Qualifications:Required:<ul><li>High school diploma or equivalent.</li><li>3+ years of experience in automotive service or quick lube environment.</li><li>Strong understanding of preventive maintenance and general automotive repair.</li><li>Excellent communication and customer service skills.</li><li>Leadership experience or natural leadership qualities.</li></ul>Preferred:<ul><li>Technical certification or diploma in Automotive Technology.</li><li>Experience in upselling or retail automotive service.</li><li>Familiarity with inventory management and point-of-sale systems.</li></ul>Skills &amp; Attributes:<ul><li>Strong interpersonal and sales skills.</li><li>Ability to multitask and prioritize in a fast-paced environment.</li><li>Detail-oriented with a focus on service quality.</li><li>Team player with a proactive approach to problem-solving.</li></ul>Working Conditions:<ul><li>Fast-paced automotive service environment.</li><li>May require standing for long periods and working in both indoor and outdoor settings.</li><li>Weekend or evening shifts may be required based on business needs.</li></ul>Why Join Blue Zone Auto Center?<ul><li>Growing company with a solid reputation in preventive maintenance.</li><li>Opportunity for career advancement and professional development.</li><li>Friendly, team-oriented work environment.</li></ul>Working Conditions:<ul><li>Working Hours:</li><li>10 hours per day, 6 days a week</li><li>Shift Options:</li><li>Split shift: 8:00 AM &ndash; 1:00 PM and 4:00 PM &ndash; 9:00 PM</li><li>Day Off: Friday</li><li>Annual Leave: 1 month paid leave per year</li><li>Work Environment:</li><li>Busy service center with indoor/outdoor bays</li><li>Requires standing, walking, and supervision of physical work</li></ul>Compensation &amp; Benefits:<ul><li>Monthly Salary: OMR 350 &ndash; 450 (based on experience and qualifications)</li><li>Incentives: Monthly performance-based incentive scheme</li><li>Accommodation: Provided</li><li>Transportation: Company car provided</li><li>Other Benefits:</li><li>Paid annual leave</li><li>Growth opportunities within a fast-developing company</li></ul>Job Types: Full-time, Contract Contract length: 24 monthsPay: RO350.000 - RO450.000 per monthApplication Question(s):<ul><li>Do you hold High school diploma or equivalent?</li></ul>Experience:<ul><li>automotive service: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>

Auto Service Center Supervisor

Naser Car Services

Job Title: Call Center / Sales Agents &ndash; Fresh GraduatesLocation: Muscat, OmanCompany: Naser Car Services &ndash; Car Servicing, Maintenance &amp; RepairsAbout Us:We are a leading automotive servicing and maintenance company in Muscat, committed to delivering top-quality, convenient solutions and excellent customer care to anyone who owns a vehicle. To support our growth, we are looking for motivated and professional Call Center / Sales Agents to join our team.Key Responsibilities:<ul><li>Handle inbound and outbound calls with professionalism and courtesy.</li><li>Assist customers by answering inquiries related to car servicing, maintenance, and repair solutions.</li><li>Provide accurate information about services, promotions, and packages.</li><li>Identify customer needs and recommend suitable solutions.</li><li>Schedule appointments and follow up with customers to ensure satisfaction.</li><li>Maintain customer records and update databases efficiently.</li><li>Work closely with the sales and service teams to achieve monthly targets.</li></ul>Requirements:<ul><li>Fresh graduates are highly encouraged to apply.</li><li>Strong communication skills in English and Arabic (spoken and written).</li><li>Professional telephone etiquette and a customer-first mindset.</li><li>Positive attitude, willingness to learn, and ability to work under pressure.</li><li>Basic computer skills (MS Office, CRM knowledge is a plus).</li><li>Passion for sales, customer service, and the automotive industry.</li></ul>What We Offer:<ul><li>Training and mentorship to help you grow professionally.</li><li>A supportive and dynamic work environment.</li><li>Attractive salary with performance-based incentives.</li><li>Opportunities for career development within the company.</li></ul>If you are enthusiastic, professional, and eager to start your career in sales and customer service, we&rsquo;d love to hear from you!Job Type: Full-time

Call Center Agent

SOHAR Port and Freezone

<div>
 
 Serve as the primary point of contact for senior management of existing Port and Freezone tenants and potential investors. Support the Deputy Vice President &ndash; Commercial in implementing the commercial strategy for assigned markets, aligned with the organization&rsquo;s overall objectives. Build and maintain strong relationships with client&rsquo;s senior decision-makers to ensure sustained investment, customer retention, and long-term growth within the Port and Freezone
 
 
 
 
 
 
 Account Management and Strategy
 
 
 
 
 
 <ul>
 <li>
 Act as the primary point of contact for key clients, ensuring their needs are met efficiently.
 </li>
 <li>
 Develop and maintain strong relationships with existing and potential customers.
 </li>
 <li>
 Address client concerns and work proactively to enhance customer satisfaction.
 </li>
 <li>
 Identify opportunities for business expansion with existing customers.
 </li>
 <li>
 Collaborate with the Business Development team to attract new clients.
 </li>
 <li>
 Monitor trends in the market, customer behavior, and industry shifts; assess how these developments impact tenant operations and long-term sector viability.
 </li>
 <li>
 Communicate key market insights and potential risks or opportunities to the line manager and executive management, supporting proactive decision-making
 </li>
 <li>
 Negotiate and manage client contracts in alignment with company policies.
 </li>
 <li>
 Ensure contractual obligations are met by both the company and clients.
 </li>
 <li>
 Work closely with legal and finance teams to maintain contract compliance.
 </li>
 <li>
 Develop and maintain operational standards within the department
 </li>
 <li>
 Assess tenant lifecycle maturity and propose tailored support or upgrades to retain and expand key accounts.
 </li>
 <li>
 Develop account development plans for strategic clients to deepen engagement, identify cross-selling opportunities, and drive long-term revenue growth.
 </li>
 <li>
 Monitor early warning signals in client behavior, feedback, or financials; flag risks to service continuity and propose mitigation plans
 </li>
 <li>
 Lead root-cause analysis for recurring client issues and recommend structural improvements.
 </li>
 <li>
 Represent the Account Management function in executive meetings, cross-departmental initiatives, and high-level client forums.
 </li>
 <li>
 Act as a trusted advisor to internal stakeholders by sharing account insights that influence service delivery, innovation, and policy updates
 </li>
 <li>
 Develop a strong talent pipeline within the team by identifying high-potential staff and ensuring succession plans are in place for key roles
 </li>
 </ul>
 
 
 
 
 
 Innovation &amp; Digitalization
 
 
 <ul>
 <li>
 Champion the department digitalization journey
 </li>
 <li>
 Leverage technology (CRM, others) to enhance accessibility and responsiveness and improve overall efficiencies
 </li>
 <li>
 Promote digital adoption within the team and integrate automation where applicable to enhance scalability.
 </li>
 </ul>
 
 
 
 
 
 Customer Experience
 
 
 <ul>
 <li>
 Instill a customer-first mindset within the account management team.
 </li>
 <li>
 Hold account managers accountable for delivering a consistent, high-quality customer experience, addressing any systemic service gaps
 </li>
 <li>
 Lead periodic service quality reviews and implement corrective actions as needed to uphold customer satisfaction
 </li>
 <li>
 Ensure all processes and policies align with delivering exceptional customer value.
 </li>
 <li>
 Define and monitor key CX metrics (e.g., response time, resolution rate, satisfaction scores)
 </li>
 <li>
 Hold account managers accountable for delivering consistent and exceptional client experiences.
 </li>
 <li>
 Translate client feedback into service enhancements and operational improvements.
 </li>
 <li>
 Lead Voice of the Customer efforts and advocate internally for client-driven improvements.
 </li>
 <li>
 Address systemic issues impacting CX (e.g., billing, onboarding, support).
 </li>
 </ul>
 
 
 
 
 
 Management Reports
 
 
 <ul>
 <li>
 Develop and maintain dashboards, reports, and KPIs to track business performance.
 </li>
 <li>
 Identify gaps in data collection and reporting processes and recommend solutions.
 </li>
 <li>
 Collaborate with cross-functional teams (Communications, Finance, Strategy, IT) to define data needs.
 </li>
 <li>
 Incorporate market intelligence and client impact assessments into management reports to inform strategic decisions.
 </li>
 <li>
 Integrate market intelligence and client impact assessments into regular reporting to inform strategic planning.
 </li>
 <li>
 Ensure that all departmental reports, completed timely and comply with SIP Group&rsquo;s policies and standards.
 </li>
 <li>
 Timely preparation of periodical management reports and progress reports to keep the senior management informed about the progress of various initiatives and to facilitate decision-making.
 </li>
 </ul>
 
 
 
 
 
 Leadership
 
 
 <ul>
 <li>
 Provide overall direction for the effective achievement of department objectives through leadership of the account management team, including setting individual goals, managing performance, and ensuring the consistent delivery of high-quality service to tenants.
 </li>
 <li>
 Oversee the work of account managers to ensure client interactions are professional, responsive, and aligned with company standards.
 </li>
 <li>
 Monitor and guide team performance to maintain quality, consistency, and accountability in all customer-facing processes.
 </li>
 <li>
 Mentor, coach, and motivate team members, offering feedback and identifying development opportunities to raise capability and service standards-facing processes.
 </li>
 <li>
 Ensure account managers are equipped with tools, training, and information to deliver excellence in account servicing and relationship management.
 </li>
 <li>
 Collaborate with the colleagues in the Heads of Departments community, to synergise efforts across SIP Group for the successful achievement of strategic objectives.
 </li>
 <li>
 In collaboration with functional experts, seek and establish ways to develop talent across SIP Group, championing talent solutions.
 </li>
 </ul>
 
 
 
 
 
 Policies, Systems, Processes &amp; Procedures
 
 
 <ul>
 <li>
 The implementation of departmental policies, systems, processes, procedures and controls covering all areas of department so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service in a consistent manner.
 </li>
 </ul>
 
 
 
 
 
 Quality, Health, Safety, &amp; Environment
 
 
 <ul>
 <li>
 The compliance of all relevant quality, health, safety and environmental management policies, procedures and controls across the function to guarantee employee safety, legislative compliance, delivery of high quality products/service and a responsible environmental attitude.
 </li>
 </ul>
 
 
 
 
 
 Minimum Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business studies, Commercial Management, Logistics, Industrial Management Studies or a related field.
 </li>
 <li>
 Minimum of 5&ndash;7 years of progressive experience in account management, business development, or commercial roles, preferably within the logistics, port, or freezone sectors.
 </li>
 <li>
 Proven track record in managing strategic client relationships, commercial negotiations, and driving revenue growth.
 </li>
 <li>
 Familiarity with port and freezone regulations, trade policies, and commercial operations is highly advantageous.
 </li>
 <li>
 Solid understanding of contract structures, legal compliance, and client-facing documentation standards.
 </li>
 <li>
 Experience in using CRM systems and digital tools to manage customer interactions and performance data.
 </li>
 <li>
 Strong commercial acumen and ability to align client needs with business objectives.
 </li>
 <li>
 Skilled in contract negotiation, revenue optimization, and stakeholder alignment.
 </li>
 <li>
 Ability to analyze business and customer data to generate strategic insights and drive decision-making.
 </li>
 <li>
 Strong leadership capabilities, including team supervision, coaching, and performance management.
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to engage and influence at all organizational levels.
 </li>
 <li>
 Collaborative mindset with strong stakeholder engagement and coordination skills
 </li>
 <li>
 Demonstrated ability to resolve conflicts, manage client escalations, and handle complex challenges effectively.
 </li>
 <li>
 Skilled in managing and improving operational processes with a focus on quality, efficiency, and customer satisfaction.
 </li>
 <li>
 Commitment to continuous improvement and innovation in service delivery.
 </li>
 </ul>
 
 
</div>

Account Management Lead

Rikaz Real Estate Development

RIKAZ Development is a leading real estate development company in Oman that focuses on creating unique residential experiences and new investment opportunities. With a portfolio of residential units and ongoing projects, RIKAZ Development strives to provide exceptional living spaces for its customers.Role DescriptionThis is a full-time on-site role for a Telesales Executive at RIKAZ Real Estate Development located in Muscat, Oman. The trainee will be responsible for customer support, communication, and providing excellent customer service in a contact center environment.Qualifications<ul><li>Preffered to have exp in Call Center, Bank, Insurance, Real Estate</li><li>Sales, Customer Support and Customer Service skills</li><li>2-3 Years Exp Proffered to have</li><li>Effective Communication skills</li><li>Computer Literacy</li><li>Experience in Sales contact centers is a plus</li><li>Strong interpersonal and problem-solving skills</li><li>Ability to work well in a team environment</li><li>Fluency in Arabic language</li><li>High school diploma or equivalent</li></ul>APPLY BY THIS LINK -https://docs.google.com/forms/d/e/1FAIpQLSeD9EodeJpVqEhQP8pdjmBbyqit_Q9LbuL8bILEq0ySQh3sgw/viewform?usp=sf_linkORtalha@rikaz.omJob Type: Full-time

Telesales Executive ( Omanization )

Explore 360+ Customer service clerk in Oman this September. Find roles across top companies and apply now to boost your career.