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call center agent

Naser Car Services

Job Title: Call Center / Sales Agents &ndash; Fresh GraduatesLocation: Muscat, OmanCompany: Naser Car Services &ndash; Car Servicing, Maintenance &amp; RepairsAbout Us:We are a leading automotive servicing and maintenance company in Muscat, committed to delivering top-quality, convenient solutions and excellent customer care to anyone who owns a vehicle. To support our growth, we are looking for motivated and professional Call Center / Sales Agents to join our team.Key Responsibilities:<ul><li>Handle inbound and outbound calls with professionalism and courtesy.</li><li>Assist customers by answering inquiries related to car servicing, maintenance, and repair solutions.</li><li>Provide accurate information about services, promotions, and packages.</li><li>Identify customer needs and recommend suitable solutions.</li><li>Schedule appointments and follow up with customers to ensure satisfaction.</li><li>Maintain customer records and update databases efficiently.</li><li>Work closely with the sales and service teams to achieve monthly targets.</li></ul>Requirements:<ul><li>Fresh graduates are highly encouraged to apply.</li><li>Strong communication skills in English and Arabic (spoken and written).</li><li>Professional telephone etiquette and a customer-first mindset.</li><li>Positive attitude, willingness to learn, and ability to work under pressure.</li><li>Basic computer skills (MS Office, CRM knowledge is a plus).</li><li>Passion for sales, customer service, and the automotive industry.</li></ul>What We Offer:<ul><li>Training and mentorship to help you grow professionally.</li><li>A supportive and dynamic work environment.</li><li>Attractive salary with performance-based incentives.</li><li>Opportunities for career development within the company.</li></ul>If you are enthusiastic, professional, and eager to start your career in sales and customer service, we&rsquo;d love to hear from you!Job Type: Full-time

Call Center Agent

Rikaz Real Estate Development

RIKAZ Development is a leading real estate development company in Oman that focuses on creating unique residential experiences and new investment opportunities. With a portfolio of residential units and ongoing projects, RIKAZ Development strives to provide exceptional living spaces for its customers.Role DescriptionThis is a full-time on-site role for a Telesales Executive at RIKAZ Real Estate Development located in Muscat, Oman. The trainee will be responsible for customer support, communication, and providing excellent customer service in a contact center environment.Qualifications<ul><li>Preffered to have exp in Call Center, Bank, Insurance, Real Estate</li><li>Sales, Customer Support and Customer Service skills</li><li>2-3 Years Exp Proffered to have</li><li>Effective Communication skills</li><li>Computer Literacy</li><li>Experience in Sales contact centers is a plus</li><li>Strong interpersonal and problem-solving skills</li><li>Ability to work well in a team environment</li><li>Fluency in Arabic language</li><li>High school diploma or equivalent</li></ul>APPLY BY THIS LINK -https://docs.google.com/forms/d/e/1FAIpQLSeD9EodeJpVqEhQP8pdjmBbyqit_Q9LbuL8bILEq0ySQh3sgw/viewform?usp=sf_linkORtalha@rikaz.omJob Type: Full-time

Telesales Executive ( Omanization )

Infoline

<div>
 
 
 Job Title
 
 : IT Support Agent
 
 
 
 
 
 
 Contract Duration:
 
 One Year Extendable
 
 
 
 
 
 
 Role / Responsibility
 
 
 
 
 
 
 <ul>
 <li>
 Log in the tickets received from the AIVS end-users .
 </li>
 <li>
 Assign ticket priority, urgency, Category, and other details that are mentioned in the signed agreement clauses
 </li>
 <li>
 Be aware of SLAs, as per the agreement
 </li>
 <li>
 Address AIVS users' tickets regarding software, and networking.
 </li>
 <li>
 Diagnoses and troubleshoot issues, including account setup and software configuration, etc.
 </li>
 <li>
 Must be aware of the functionality of the AIVS system and its workflow.
 </li>
 <li>
 Be able to conduct root cause analysis of the reported issue through asking customers targeted questions
 </li>
 <li>
 Report issues in the support ticket tool by adding adequate description
 </li>
 <li>
 Immediate closure of the ticket after resolution
 </li>
 <li>
 Must understand the full support workflow
 </li>
 <li>
 Provide prompt and accurate feedback to AIVS end-users
 </li>
 <li>
 Schedule sessions with AIVS end-users in case further information is needed to resolve the issue
 </li>
 <li>
 Prepare and submit the reports, as per agreement
 </li>
 <li>
 Prepare reports as requested by management
 </li>
 <li>
 Conduct monthly and quarterly reviews of the support process, performance and address any challenges faced, as per management request
 </li>
 <li>
 Keep a record (up-to-date) on the focal points , Create, Project companies and any other user using the system
 </li>
 <li>
 Follow up with AIVS users to ensure their IT systems are fully functional after troubleshooting
 </li>
 <li>
 Escalating unresolved issues or complex problems to higher-level support tiers (e.g., L2 or L3 support) when necessary
 </li>
 <li>
 Guide end-user, when requested, to follow AIVS Process, explain a functionality/requirements.
 </li>
 </ul>
 
 
 
 
 
 Skills and Experience
 
 
 
 
 
 
 <ul>
 <li>
 4+Years Web Application and mobile Support Experience
 </li>
 <li>
 MIS and reporting
 </li>
 <li>
 Must understand how to qualify tickets and provide as first call resolution (FCR).
 </li>
 <li>
 Excellent problem-solving skills and documentation skills
 </li>
 <li>
 Proven customer service skills
 </li>
 <li>
 Excellent in Troubleshooting
 </li>
 <li>
 Advanced experience in Microsoft Office
 </li>
 <li>
 to Familiar with Information Technology - Software Development
 </li>
 <li>
 ERP, CRM
 </li>
 <li>
 Mobile applications, Power BI
 </li>
 <li>
 Oracle , UI Path
 </li>
 <li>
 Good communication skills (verbal and written)
 </li>
 <li>
 Able to work within a 24x7 support environment (in case of any urgency for Ticket resolution.
 </li>
 <li>
 Location Muscat Governance
 </li>
 </ul>
 
 
</div>

Information Technology Technical Support

Company DescriptionRIKAZ Real Estate Development is dedicated to creating an exceptional residential experience through innovative and promising investment opportunities. Over the years, we have developed a range of residential units and continue to build on this foundation with new projects designed to meet market trends and customer needs. Our developments offer distinctive and modern living experiences, ensuring our clients enjoy a high standard of living.Role DescriptionThis is a full-time, on-site role located in Muscat for Sales Executives (Omanization). The selected candidates will be responsible for day-to-day tasks including lead generation, managing customer relationships, and driving sales. Responsibilities also involve providing exceptional customer support and maintaining effective communication to ensure customer satisfaction.Qualifications<ul><li>Excellent Communication and Customer Service skills</li><li>Ability to generate leads and drive sales</li><li>Strong Customer Support capabilities</li><li>Proven ability to work effectively in a team setting</li><li>Experience in real estate sales or call center is preferred</li><li>Bachelor's degree in Business Administration, Marketing, or a related field is advantageous</li></ul>Experience:<ul><li>Preffered to have exp in Real Estate + Bank + Insurance + Telecom etc</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Ability to Commute:<ul><li>Muscat (Required)</li></ul>*APPLY BY THIS LINK -https://docs.google.com/forms/d/e/1FAIpQLSeD9EodeJpVqEhQP8pdjmBbyqit_Q9LbuL8bILEq0ySQh3sgw/viewform?usp=sf_linkORtalha@rikaz.omJob Type: Full-time

Sales Executive ( Omanization )

Conservatorium Hotel

<div><div><div>Guest Relations Agent &ndash; Club Lounge
 <div></div><div><div><ul><div>543389
</div> </ul></div><div></div><div><ul><div>Rooms
</div> </ul></div><div></div><div><ul><div>Full time
</div></ul></div><div></div><div><ul><div><div>Mandarin Oriental, Muscat
</div></div>
</ul></div></div><div>Guest Relations Agent &ndash; Club Lounge

Mandarin Oriental Muscat is looking for a Guest Relations Agent &ndash; Club Lounge to join our Club Lounge team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.

Responsibilities
<ul>
<li>Creates MOWow Moments that surprise and inspire our guests.</li>
</ul><ul><li>Being able, and regularly performing, duties of all functions within the Front Office such as check-in, check-out, credit card handling, complaint handling, corresponding with our guests and guest relation tasks.</li>
</ul><ul><li>Be the first point of contact in terms of guest relations, feedback and services.</li>
<li>Assisting in billing and invoice preparation.</li>
<li>Preparing reports according to MOHG standards.</li>
<li>Updating registration cards according to MOHG standards.</li>
<li>Be present at the Front Office at the designated shifts and support the Team operationally.</li>
<li>Being an ambassador of the hotel both being actively engaging with guests and with colleagues.</li>
<li>Understands and follows all applicable standards, both in terms of quality, sustainability and FLHSS of the Rooms Division, policies and rules.</li>
<li>Develops and supports Trainees and Interns at the Front Office.</li>
</ul><ul><li>Handling and updating Guest360 and Fans of MO profile data.</li>
<li>Actively advertises our Fans of MO guest recognition program to our guests.</li>
<li>Ensure and maintain a very high standard of personal hygiene, behaviour and grooming standards.</li>
<li>Handle all guest complaints and comments tactfully and escalates them in a reasonable and sensitive manner.</li>
<li>Cooperate and coordinate teamwork with other departments.</li>
</ul>
Our commitment to you
<ul>
<li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li></ul></div></div></div></div>

Guest Relations Agent – Club Lounge

AL Wessil Holding

JD of Centre ManagerThe Business Centre Manager manages the day- to- day operations of the Business Centre. He/ She will report directly to the Area Manager and will be responsible for the activities of the country. This is a key management position that demands excellent leadership, management skills and vision within the Business Centre.ResponsibilitiesDaily organization of the business center Management of all employees within the center Responsible for the business center occupancy rate Responsible for P&amp;L Dealing with clients and being accessible to them Training and Development Networking Reporting to the HQ in Qatar Setting good behaviors and leading by example Maintaining productivity and standards Respect policies and proceduresGeneral ExperienceBusiness Centre and /or service industry experience Proven sales management track record Excellent organizational skills Knowledge of local market and regulations Proven sales management track record Excellent communication and coaching skills Good relationship builder Self driven, Trustworthy, Ambitious Bilingual - English Arabic preferredAbility to deal with different nationalities and strong verbal and written EnglishJob Type: Full-timePay: Up to RO1,055.000 per monthAbility to commute/relocate:<ul><li>Muscat: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Deadline: 01/09/2025

Business Center Manager

IHG Hotels & Resorts

<div>
 First impressions count. To get our guests&rsquo; memorable experiences off to an unforgettable start, we&rsquo;re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.
 
 
 A little taste of your day-to-day:
 
 
 Every day is different, but you&rsquo;ll mostly be:
 
 
 <ul>
 <li>
 Kicking off truly memorable guest experiences with the warmest of welcomes
 </li>
 <li>
 Acknowledging IHG Rewards Club members and returning guests in person or over the phone
 </li>
 <li>
 Taking, managing, and receiving payments for guest bookings
 </li>
 <li>
 Making the check-in and check-out process feel swift and seamless
 </li>
 <li>
 Staying one step of our guests&rsquo; needs to anticipate requests and offer tailored recommendations
 </li>
 <li>
 Being our guests&rsquo; trusted contact &ndash; helping with everything from bill issues to restaurant recommendations
 
 
 </li>
 </ul>
 What We need from you:
 
 
 <ul>
 <li>
 Communication skills - guests will need to come to you with concerns as well as compliments, so you&rsquo;ll be easy to talk to
 </li>
 <li>
 Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
 </li>
 <li>
 Fluency in the local language - extra language skills would be great, but not essential
 </li>
 <li>
 Literate and tech-savvy - you&rsquo;ll need a good grasp of reading, writing, basic maths and computer skills
 
 
 </li>
 </ul>
 What you can expect from us:
 
 
 We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including a full uniform, impressive room discounts and some of the best training in the business.
 
 
 Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
 
 IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing
 
 
 framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
 
 
 So, join us and you&rsquo;ll become part of our ever-growing global family.
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

Receptionist Omani

Explore 45+ Call center agent in Oman this September. Find roles across top companies and apply now to boost your career.