sales manager

front office manager

front desk agent (short-term) Jobs in Oman

front desk agent (short-term)

guest experience expert

guest relations agent – club lounge Jobs in Oman

guest relations agent – club lounge

reservations agent

Marriott International

<div>Additional Information 
Job Number25137946 
Job CategoryReservations 
LocationThe St. Regis Al Mouj Muscat Resort, Al Mouj, Muscat, Oman, Oman 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Reservations Agent

Shangri-La Group

<div>
 
 Shangri-La Barr Al Jissah Muscat
 
 , Sultanate of Oman
 
 
 Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La&rsquo;s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
 
 
 The Reservations Intern supports the reservations team in managing guest bookings, inquiries, and system updates. This role provides hands-on experience with hotel reservation systems, guest communication, and coordination with front office and sales teams, contributing to overall guest satisfaction and operational efficiency.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Assist in handling reservation inquiries via phone, email, or online channels in a timely and professional manner.
 </li>
 <li>
 Support in entering, modifying, and canceling reservations accurately in the hotel&rsquo;s reservation system.
 </li>
 <li>
 Learn to provide guests with information on room types, rates, packages, and availability.
 </li>
 <li>
 Collaborate with the front office and sales teams to ensure special requests, VIP bookings, or group reservations are well-coordinated.
 </li>
 <li>
 Help maintain accurate records of bookings, guest preferences, and billing instructions.
 </li>
 <li>
 Observe and assist in applying upselling techniques and promoting special offers when appropriate.
 </li>
 <li>
 Respond to guest questions or concerns with clarity and courtesy, escalating when needed.
 </li>
 <li>
 Participate in training and daily briefings to understand systems, procedures, and brand standards.
 </li>
 <li>
 Ensure confidentiality and accuracy when handling guest information and booking details.
 </li>
 <li>
 Maintain a neat and organized reservations area at all times.
 
 
 </li>
 </ul>
 
 Qualifications And Skills
 
 
 
 <ul>
 <li>
 Interest in hotel operations, guest service, and reservations management.
 </li>
 <li>
 Good communication skills, both written and verbal.
 </li>
 <li>
 Basic computer literacy and familiarity with hotel booking systems is an advantage (training provided).
 </li>
 <li>
 Detail-oriented, organized, and able to manage multiple tasks.
 </li>
 <li>
 Positive attitude, team-oriented, and willing to learn in a fast-paced environment.
 </li>
 <li>
 Flexible with working hours, including weekends and holidays, if required.
 </li>
 </ul>
</div>

Reservations Intern

Renaissance Corporate Services

Shangri-La Barr Al Jissah Muscat, Sultanate of Oman
 
Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La’s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
 
The Reservations Intern supports the reservations team in managing guest bookings, inquiries, and system updates. This role provides hands-on experience with hotel reservation systems, guest communication, and coordination with front office and sales teams, contributing to overall guest satisfaction and operational efficiency.
 
Key Responsibilities: 
Assist in handling reservation inquiries via phone, email, or online channels in a timely and professional manner.
 Support in entering, modifying, and canceling reservations accurately in the hotel’s reservation system.
 Learn to provide guests with information on room types, rates, packages, and availability.
 Collaborate with the front office and sales teams to ensure special requests, VIP bookings, or group reservations are well-coordinated.
 Help maintain accurate records of bookings, guest preferences, and billing instructions.
 Observe and assist in applying upselling techniques and promoting special offers when appropriate.
 Respond to guest questions or concerns with clarity and courtesy, escalating when needed.
 Participate in training and daily briefings to understand systems, procedures, and brand standards.
 Ensure confidentiality and accuracy when handling guest information and booking details.
 Maintain a neat and organized reservations area at all times.
 
Qualifications and Skills: 
Interest in hotel operations, guest service, and reservations management.
 Good communication skills, both written and verbal.
 Basic computer literacy and familiarity with hotel booking systems is an advantage (training provided).
 Detail-oriented, organized, and able to manage multiple tasks.
 Positive attitude, team-oriented, and willing to learn in a fast-paced environment.
 Flexible with working hours, including weekends and holidays, if required.

Reservations Intern (173148)

<div>
 
 Shangri-La Barr Al Jissah Muscat
 
 , Sultanate of Oman
 
 
 Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La&rsquo;s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
 
 
 
 Job Purpose
 
 
 
 To efficiently manage daily room assignments, optimize room inventory, and ensure accurate coordination between departments to deliver seamless and personalized guest experiences. The Front Office Room Controller plays a key role in driving guest satisfaction, maximizing occupancy, and supporting the front office operations through strategic planning and attention to detail.
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Manage and control room inventory to ensure optimal availability and accurate room assignments.
 </li>
 <li>
 Coordinate daily arrivals, departures, special requests, and VIP allocations in collaboration with the Front Office, Housekeeping, and Reservations teams.
 </li>
 <li>
 Monitor and respond to same-day availability, early arrivals, late check-outs, and stay-over requests.
 </li>
 <li>
 Maintain an accurate log of out-of-order/out-of-service rooms, room moves, and blocked inventory.
 </li>
 <li>
 Pre-block rooms according to guest preferences, group requirements, and VIP protocols.
 </li>
 <li>
 Ensure that all reservation notes and special instructions are reviewed and executed prior to guest arrival.
 </li>
 <li>
 Liaise with Housekeeping to ensure room readiness aligns with check-in demand and occupancy forecast.
 </li>
 <li>
 Support the Front Desk team with room change requests, overbooking situations, and guest relocation plans.
 </li>
 <li>
 Provide detailed shift handovers and maintain clear communication with all operational departments.
 </li>
 <li>
 Anticipate potential conflicts in room assignment and resolve issues proactively.
 </li>
 <li>
 Track and analyze room assignment trends to support upselling and guest satisfaction initiatives.
 </li>
 <li>
 Maintain full knowledge of hotel room types, features, and current status at all times.
 </li>
 <li>
 Work closely with the Reservations and Sales departments to manage group blocks, rooming lists, and inventory changes.
 </li>
 <li>
 Ensure accuracy of data in the Property Management System (PMS), including room statuses and guest profiles.
 </li>
 <li>
 Assist with training new front office staff on room assignment protocols and systems.
 </li>
 </ul>
</div>

Front Office Room Controller

Mandarin Oriental

<div>
 
 Mandarin Oriental Muscat
 
 is looking for a
 
 Hostess
 
 to join our
 
 Food and Beverage
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 About The Job
 
 
 
 Have a very good understanding of the outlet&rsquo;s concept and food and beverage offerings including promotions and be able to verbally explain those to the guests.
 
 
 <ul>
 <li>
 Display proper and professional phone etiquette and assure that all guest details and requests are clearly registered and communicated.
 </li>
 <li>
 Take reservations by phone, by email, through internet booking applications and in person and update the reservations system accordingly as per the standards in place.
 </li>
 <li>
 To reconfirm all reservations by phone or email at the set timely standard and schedule the reservations and planned seating arrangements with management prior to service period.
 </li>
 <li>
 Constantly update the reservation system with an accurate table count and ensure to update and reinstate all available tables as soon as possible.
 </li>
 <li>
 Welcome and escort patrons with the overall objective to delight and satisfy each and every guest and if needed she/he will assist and reasonably escort and direct the patron to other destinations within the hotel.
 </li>
 <li>
 Ensure accuracy of all menus: current, spelled correctly, clean and presentable and the menu paper is complete and distributed appropriately.
 </li>
 <li>
 Recommend and up-sell the initial beverage offering as per service sequence and forward effectively the order directly to the waiter in the respective station.
 </li>
 <li>
 Perform any tasks related to billing according to hotel standards and cashiering policies if required.
 </li>
 <li>
 Attend to any complaints of comments given by guests and if no resolution can be found refer the matter to the Outlet Manager.
 </li>
 <li>
 To bid friendly farewell to guests and sincerely thank them for their visit.
 </li>
 <li>
 Check that all public areas of the outlet including the bathrooms are kept clean throughout operation times and communicate to superiors or housekeeping colleagues if areas are in not acceptable state.
 </li>
 <li>
 Ensure that the uniform provided is kept clean, presentable and in good condition, ensuring that personal appearance and hygiene standards are an example for the team and a demonstrate a professional image for our guests.
 </li>
 <li>
 Any other reasonable tasks as assigned by the Outlet Manager including assisting other outlets.
 </li>
 <li>
 Communicate clearly and directly with all colleagues and superiors in order to avoid misunderstandings and other shortfalls caused by lack of communication. Particularly focus on clear communication of all floor plans and seating related matters as well as other requests from guests to related service colleagues.
 </li>
 <li>
 Ensure that superiors and if required kitchen colleagues are informed if any special guest preferences are known, such as allergies.
 </li>
 <li>
 Be committed to being a team player; proactively cooperating and supporting colleagues in operational tasks including assisting service procedures such as order taking, clearing of table or serving food if required.
 </li>
 <li>
 Ensure that Mandarin Oriental Muscat's grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.
 </li>
 <li>
 Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest.
 </li>
 <li>
 Report critical situations, such as intoxicated guests or aggressive behaviour to managers or security immediately.
 </li>
 <li>
 Be able to converse well in English and preferably other languages, in verbal and written format and present and recommend menus to the guest.
 </li>
 <li>
 Have a natural, warm smile and a friendly and passionate approach towards guests and handle and resolve challenging situations with guests.
 </li>
 <li>
 Create WOW moments to surprise and delight guests in the outlet through gestures and other actions.
 </li>
 <li>
 Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
 </li>
 <li>
 Proactively gather and record guest&rsquo;s preference to superiors and act upon them whenever known and maintain the database.
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 
 
 </li>
 </ul>
 
 We&rsquo;re Fans. Are you?
 
</div>

Hostess

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25133586
 
 
 
 Job Category
 
 Spa
 
 
 
 Location
 
 W Muscat, Al Kharjiya Street, Shatti Al Qurum, Muscat, Oman, Oman,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs.
 
 
 Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: Less than 1-year related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Spa Receptionist - Local

<div>Additional Information 
Job Number25133586 
Job CategorySpa 
LocationW Muscat, Al Kharjiya Street, Shatti Al Qurum, Muscat, Oman, Oman 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs. 
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1-year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Explore 19+ Reservations agent in Oman this September. Find roles across top companies and apply now to boost your career.

19 reservations agent jobs IN Oman

Reservations Agent

Reservations Intern

Reservations Intern (173148)

Front Office Room Controller

Hostess

Spa Receptionist - Local

Spa Receptionist - Local