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reservations agent

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26008261
 
 
 
 Job Category
 
 Reservations
 
 
 
 Location
 
 Sheraton Oman Hotel, P.O. Box 3260, Ruwi, Muscat, Oman, Oman, 112VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
 
 
 Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Reservations Agent

Radisson Hotel Group

<div>Company Description 
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. 
 
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. 
Job Description 
Support and assist in the smooth running of the reservations department, where all aspects of the guest journey and experience are delivered to the highest level, ensuring both property and company standards are attained and adhered to.
Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.
Collaborate with colleagues to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.
Support and deliver on the strategies and objectives of the reservations department, taking ownership for assigned areas of responsibility.
Develops and builds own skills, knowledge, and experience at every opportunity within the reservations department, which aligns with the culture of growth, development and performance expected by the company.
Collaborates with the Head of Department, ensuring that productivity targets are achieved and performance levels are attained
Build and maintain effective working relationships, communicating with key stakeholders whilst promoting the company culture and values.
Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required 
Qualifications 
<ul><li>
EMMA experience is a plus.</li><li>
Experience in reservations</li><li>
Ability to adapt to changing service environments</li><li>
Pro-active with a hands-on approach</li><li>
Passion for the hospitality industry</li><li>
Ability to manage work ensuring that tasks assigned are delivered</li><li>
Ability to find creative solutions, offering recommendations</li><li>
Personal integrity, with the ability to work in an environment that demands excellence</li><li>
Strong communication and listening skills</li><li>
Good IT skills</li><li>
Ability to work collaboratively at all levels within the department</li><li>
An open and positive personality</li><li>
Ability to handle challenging priorities and assignments</li></ul> 

Additional Information 
The candidate would be working under 2 brands featuring 299 rooms, suites, and serviced apartments. In addition to the multiple outlets and 7 meeting venues.
Boasting an ideal location in the center of Muscat, Radisson Hotel Muscat Panorama offers easy access to sights such as the Sultan Qaboos Grand Mosque and many shopping opportunities.
Levatio Suites Muscat, a member of Radisson Individuals, offers a selection of stylish studios and apartments in the heart of the city, ideal for both business travelers and relaxing family holidays.
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development&mdash;helping you reach your full potential.
Experience the Team Spirit - Join a workplace that&rsquo;s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference&mdash;in hospitality, your community and beyond.
Enjoy Global &amp; Local Perks - No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you&rsquo;re ready to bring your talent, energy, and passion, we&rsquo;d love to hear from you.
Apply now and let&rsquo;s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.</div>

<div>
 
 Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
 
 
 
 
 People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
 
 
 
 
 
 
 Job Description
 
 
 
 
 Support and assist in the smooth running of the reservations department, where all aspects of the guest journey and experience are delivered to the highest level, ensuring both property and company standards are attained and adhered to.
 
 
 
 
 Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.
 
 
 
 
 Collaborate with colleagues to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.
 
 
 
 
 Support and deliver on the strategies and objectives of the reservations department, taking ownership for assigned areas of responsibility.
 
 
 
 
 Develops and builds own skills, knowledge, and experience at every opportunity within the reservations department, which aligns with the culture of growth, development and performance expected by the company.
 
 
 
 
 Collaborates with the Head of Department, ensuring that productivity targets are achieved and performance levels are attained
 
 
 
 
 Build and maintain effective working relationships, communicating with key stakeholders whilst promoting the company culture and values.
 
 
 
 
 Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
 
 
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 EMMA experience is a plus.
 </li>
 <li>
 Experience in reservations
 </li>
 <li>
 Ability to adapt to changing service environments
 </li>
 <li>
 Pro-active with a hands-on approach
 </li>
 <li>
 Passion for the hospitality industry
 </li>
 <li>
 Ability to manage work ensuring that tasks assigned are delivered
 </li>
 <li>
 Ability to find creative solutions, offering recommendations
 </li>
 <li>
 Personal integrity, with the ability to work in an environment that demands excellence
 </li>
 <li>
 Strong communication and listening skills
 </li>
 <li>
 Good IT skills
 </li>
 <li>
 Ability to work collaboratively at all levels within the department
 </li>
 <li>
 An open and positive personality
 </li>
 <li>
 Ability to handle challenging priorities and assignments
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 The candidate would be working under 2 brands featuring 299 rooms, suites, and serviced apartments. In addition to the multiple outlets and 7 meeting venues.
 
 
 
 
 Boasting an ideal location in the center of Muscat, Radisson Hotel Muscat Panorama offers easy access to sights such as the Sultan Qaboos Grand Mosque and many shopping opportunities.
 
 
 
 
 Levatio Suites Muscat, a member of Radisson Individuals, offers a selection of stylish studios and apartments in the heart of the city, ideal for both business travelers and relaxing family holidays.
 
 
 
 
 
 Why Join Radisson Hotel Group?
 
 
 
 
 
 
 Live the Magic of Hospitality -
 
 Be part of a team that creates
 
 exceptional experiences and memorable moments
 
 every day. Let your
 
 Yes I Can!
 
 spirit shine as you bring hospitality to life.
 
 
 
 
 
 Build a Great Career -
 
 No matter your background or experience, we invest in your
 
 growth, learning, and career development
 
 &mdash;helping you reach your full potential.
 
 
 
 
 
 Experience the Team Spirit -
 
 Join a workplace that&rsquo;s
 
 inclusive, fun, and meaningful
 
 . We celebrate diversity, support one another and foster a sense of belonging through our
 
 Employee Resource Groups and inclusion initiatives
 
 .
 
 
 
 
 
 Lead with Your Ambition -
 
 Your ideas, passion and drive matter! We empower you to
 
 make a difference
 
 &mdash;in hospitality, your community and beyond.
 
 
 
 
 
 Enjoy Global &amp; Local Perks -
 
 No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
 
 
 
 
 
 Join us in shaping the future of hospitality!
 
 If you&rsquo;re ready to
 
 bring your talent, energy, and passion
 
 , we&rsquo;d love to hear from you.
 
 
 
 
 
 Apply now and let&rsquo;s make every moment matter.
 
 
 
 
 
 We welcome applicants from all
 
 backgrounds, abilities, and experiences
 
 . If you need any adjustments during the application process, please let us know.
 
</div>

<div>Additional Information 
Job Number26008261 
Job CategoryReservations 
LocationSheraton Oman Hotel, P.O. Box 3260, Ruwi, Muscat, Oman, Oman, 112 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Minor Hotels

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 As Reservations Officer you will directly support the Reservations Manager in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Further you will assist the Reservations Manager for driving up- selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; Familiar with the hotel operations available technology (PMS &amp; RMS) and all distribution channels.
 
 
 &bull; Understand the dynamics of regional &amp; local market, local competitors and events of the destination.
 
 
 
 
 
 
 Additional Information
 
 
 
 
 Reporting into Reservations Manager
 
 
 
</div>

Reservation Agent

Mandarin Oriental Hotel Group

<div>Mandarin Oriental Muscat is looking for an Assistant Reservations Manager to join our Reservations team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.

Job Scope
The Assistant Reservations Manager supports the Reservations Manager in overseeing the daily operations of the Reservations department, ensuring accuracy, service excellence, and revenue optimization. The role focuses on supervising the reservations team, maintaining systems and rate integrity, supporting revenue strategies, and ensuring Legendary Quality Experience (LQE) standards are consistently met.

Scope of Responsibilities

Operational Support
<ul>
<li>Support the smooth day-to-day operation of the Reservations department.</li>
<li>Act as the primary operational lead in the absence of the Reservations Manager.</li>
<li>Supervise and guide Reservations Agents to ensure productivity, accuracy, and service standards.</li>
<li>Ensure grooming, appearance, and brand standards are maintained within the team.</li>
</ul>
Reservations &amp; Systems Management
<ul>
<li>Oversee accurate handling of all reservations via PMS, GDS, SynXis, and other booking platforms.</li>
<li>Ensure correct application of rates, packages, negotiated contracts, and promotional offers.</li>
<li>Monitor arrivals, VIP lists, cancellations, no-shows, and non-guaranteed bookings to minimize revenue loss.</li>
<li>Ensure arrival lists, correspondence, and special requests are reviewed and followed up proactively.</li>
</ul>
Revenue &amp; Yield Support
<ul>
<li>Support monitoring of rate and availability in line with revenue strategy.</li>
<li>Assist in identifying upselling opportunities and tracking daily upselling performance.</li>
<li>Flag high-demand dates, booking pace risks, and inventory constraints to the Reservations Manager / Revenue team.</li>
<li>Support preparation of reports for daily briefings, morning meetings, and yield meetings.</li>
</ul>
Guest Experience &amp; LQE
<ul>
<li>Ensure prompt, professional, and accurate handling of all guest enquiries and correspondence.</li>
<li>Oversee handling of VIP, repeat guest, and special request reservations.</li>
<li>Ensure Reservations LQE standards are met and maintained at all times.</li>
<li>Handle escalated guest concerns related to reservations when required.</li>
</ul>
Team Supervision &amp; Training
<ul>
<li>Assist in onboarding and on-the-job training of Reservations Agents.</li>
<li>Conduct daily briefings in the absence of the Reservations Manager.</li>
<li>Support coaching, feedback, and development initiatives for the team.</li>
<li>Ensure adherence to MOHG policies, Code of Conduct, data privacy, and compliance standards.</li>
</ul>
Interdepartmental Coordination
<ul>
<li>Maintain close communication with Front Office, Guest Relations, Sales, Credit, and Housekeeping.</li>
<li>Support group reservations follow-ups, including rooming lists, cutoff dates, and billing instructions.</li>
<li>Ensure accurate communication of reservation-related information across departments.</li>
</ul>
Administrative &amp; Compliance Duties
<ul>
<li>Support roster planning, attendance tracking, and leave coordination as delegated.</li>
<li>Assist with departmental documentation, audits, and internal reporting.</li>
<li>Carry out additional duties or projects assigned by the Reservations Manager.</li>
</ul>
Our commitment to you
<ul>
<li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li></ul></div>

Assistant Reservation Manager - Omani National

Mandarin Oriental

<div>
 
 Reservations Supervisor
 
 
 
 Mandarin Oriental Muscat is looking for a
 
 Reservations Supervisor
 
 to join our
 
 Reservation
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 As Reservations Supervisor, you will be responsible for the following duties:
 
 
 
 <ul>
 <li>
 Assist the Reservations Manager to oversee the Reservations Department to ensure an effective daily workflow and the delivery of exceptional level of service.
 </li>
 <li>
 Assist in the managing, training and developing of the team.
 </li>
 <li>
 Execute direction and lead the Reservations team to ensure both revenue and quality targets are achieved.
 </li>
 <li>
 Ensure team members are developed effectively and generate a culture of high-quality standards for relationship building, customer service and selling techniques.
 </li>
 <li>
 Build strong relationships with guests and team members in order to gain full understanding of their needs and work to serve them effectively.
 </li>
 <li>
 Ensure proper implementation of reservations procedures and maximize conversion ratios.
 </li>
 <li>
 Actively promote upselling and cross-selling within the reservations team.
 
 
 </li>
 </ul>
 
 As Reservations Supervisor, We Expect From You
 
 
 
 <ul>
 <li>
 3 years of work experience in Reservations with same capacity, preferably in luxury hotel
 </li>
 <li>
 Degree holder in hotel management or other related disciplines
 </li>
 <li>
 Excellent communication skills and fluent in both written and spoken English
 </li>
 <li>
 Excellent organizational and computer skills
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Reservation Supervisor - Omani National

Explore 35+ Reservations agent in Oman this February. Find roles across top companies and apply now to boost your career.

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