guest experience expert (omani only)

it specialist (omani only)

account manager - oman

arabic sales executie [oman national] Jobs in Oman

arabic sales executie [oman national]

chef de cuisine (arabic restaurant) - six senses zighy bay Jobs in Oman

guest relation agent arabic speaker

SWISS CORNER

URGENT HIRING!!Position: Female Sales Executive &ndash; Luxury WatchesLocation: Salalah, Oman Employment Type: Full-Time / PermanentAbout the RoleWe are looking for a passionate and customer-oriented Female Sales Executive (Native Arabic Speaker) to join our luxury watch retail team in Salalah Grand MallAs a Sales Executive, you will be the face of our brand and interact directly with customers every day. We believe in building relationships, understanding customer preferences, and providing a personalized shopping experience. Every customer who visits our store is valuable, whether they are making a purchase or exploring our collections.Key Responsibilities:<ul><li>Welcome and engage customers in a professional and friendly manner.</li><li>Understand customer needs and recommend suitable watch models based on their preferences.</li><li>Provide detailed product knowledge, including watch features, collections, pricing, and brand information.</li><li>Achieve and exceed individual and store sales targets.</li><li>Deliver excellent customer service and build long-term customer relationships.</li><li>Promote additional products through effective upselling techniques.</li><li>Maintain proper stock levels and ensure attractive product displays.</li><li>Handle sales transactions, billing, returns, and exchanges according to company policies.</li><li>Maintain accurate sales records and prepare weekly/monthly sales reports.</li></ul>Job Requirements:<ul><li>Female candidate, preferably a Native Arabic Speaker.</li><li>Minimum 2 years of retail sales experience, preferably in luxury watches, jewelry, fashion, or premium brands.</li><li>Fluent in Arabic and English (both written and spoken).</li><li>Excellent communication, negotiation, and interpersonal skills.</li><li>Strong customer service mindset with a target-driven attitude.</li><li>Presentable, confident, and professional appearance.</li><li>Basic knowledge of POS systems and sales reporting.</li><li>Ability to work in a fast-paced retail environment.</li></ul>What We Offer:<ul><li>Competitive salary package.</li><li>Sales incentives/commission based on performance.</li><li>Career growth opportunities in the luxury retail industry.</li></ul>Interested candidates are invited to send their CV with a recent photo to sales@maisondeprince.comWork Location: In person

URGENT HIRING!! Female Sales Executive – Luxury Watches for SALALAH

URGENT HIRING!!Position: Female Sales Executive &ndash; Luxury WatchesLocation: Sohar, Oman Employment Type: Full-Time / PermanentAbout the RoleWe are looking for a passionate and customer-oriented Female Sales Executive (Native Arabic Speaker) to join our luxury watch retail team in City Centre suhar-OmanAs a Sales Executive, you will be the face of our brand and interact directly with customers every day. We believe in building relationships, understanding customer preferences, and providing a personalized shopping experience. Every customer who visits our store is valuable, whether they are making a purchase or exploring our collections.Key Responsibilities:<ul><li>Welcome and engage customers in a professional and friendly manner.</li><li>Understand customer needs and recommend suitable watch models based on their preferences.</li><li>Provide detailed product knowledge, including watch features, collections, pricing, and brand information.</li><li>Achieve and exceed individual and store sales targets.</li><li>Deliver excellent customer service and build long-term customer relationships.</li><li>Promote additional products through effective upselling techniques.</li><li>Maintain proper stock levels and ensure attractive product displays.</li><li>Handle sales transactions, billing, returns, and exchanges according to company policies.</li><li>Maintain accurate sales records and prepare weekly/monthly sales reports.</li></ul>Job Requirements:<ul><li>Female candidate, preferably a Native Arabic Speaker.</li><li>Minimum 2 years of retail sales experience, preferably in luxury watches, jewelry, fashion, or premium brands.</li><li>Fluent in Arabic and English (both written and spoken).</li><li>Excellent communication, negotiation, and interpersonal skills.</li><li>Strong customer service mindset with a target-driven attitude.</li><li>Presentable, confident, and professional appearance.</li><li>Basic knowledge of POS systems and sales reporting.</li><li>Ability to work in a fast-paced retail environment.</li></ul>What We Offer:<ul><li>Competitive salary package.</li><li>Sales incentives/commission based on performance.</li><li>Career growth opportunities in the luxury retail industry.</li></ul>Interested candidates are invited to send their CV with a recent photo to sales@maisondeprince.comWork Location: In person

URGENT HIRING!! Female Sales Executive – Luxury Watches for SOHAR

Intelleti

Position: Business Development Executive (E‑Invoicing) Location: Muscat, Oman (Oman Office) Salary: 400&ndash;500 OMR monthly (based on experience)Vanguard-Intelleti is expanding its e‑invoicing operations across Oman. We are looking for a native Arabic-speaking Lead Generation Executive to support our commercial team. The role requires high-volume outbound calling, prospect qualification, and coordination with our sales and compliance teams.Key Responsibilities<ul><li>Make daily outbound calls to businesses across Oman to generate qualified leads</li><li>Explain e‑invoicing requirements and Intelleti&rsquo;s compliance solutions</li><li>Maintain accurate CRM records and follow-up schedules</li><li>Coordinate with UAE/Oman commercial teams for demos and onboarding</li><li>Support market research and outreach campaigns</li></ul>Requirements<ul><li>Native Arabic speaker</li><li>Strong communication and phone engagement skills</li><li>Based in Muscat, Oman</li><li>Experience in telesales, customer outreach, or compliance-related services is preferred</li><li>Ability to work in a fast-paced, target-driven environment</li></ul>This is a unique opportunity to thrive in an innovative, forward-thinking environment with a company that values expertise, ambition, and professional growth. If you meet the above criteria and are eager to take on a rewarding challenge, we encourage you to apply and become part of our success.Pay: RO400.000 - RO500.000 per monthExperience:<ul><li>Business Development and Sales: 2 years (Required)</li></ul>Language:<ul><li>Native Arabic (Required)</li></ul>Work Location: In person

Business Development Executive

Mandarin Oriental Hotel Group

<div>Mandarin Oriental Muscat is looking for a Residences Concierge/ Intern to join our Residences team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental Muscat
Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
About the job
<ul><li>Creates MOWow Moments that surprise and inspire our guests.</li></ul>
<ul><li>Liaises with external partners to create unique experiences for our guests.</li></ul>
<ul><li>Knows about all cultural, sports and any other activities in Muscat and surroundings.</li></ul>
<ul><li>Being able, and regularly performing, duties of all functions within the Concierge</li></ul>
Desk such as check-in, check-out, credit card handling, complaint handling,
corresponding with our guests, guest relation tasks
<ul><li>Be the first point of contact in terms of guest relations and services.</li></ul>
<ul><li>Assisting in billing and invoice preparation</li></ul>
<ul><li>Preparing reports according to MOHG standards</li></ul>
<ul><li>Upholds all standards applicable such as LQE, CQE and Forbes 5-star and always</li></ul>
drives service excellence.
<ul><li>Be present at the Concierge Desk at the designated shifts and support the Team</li></ul>
operationally.
<ul><li>Being an ambassador of the hotel, both being actively engaging with guests and with</li></ul>
colleagues.
<ul><li>Understands and follows all applicable standards, policies and rules both in terms of</li></ul>
quality, sustainability and FLHSS of the Rooms Division.
<ul><li>Develops and supports Trainees, Interns and the member of the Bell team.</li></ul>
<ul><li>Handling and updating Guest360 and Fans of MO profile data.</li></ul>
<ul><li>Actively advertises our Fans of MO guest recognition program to our guests.</li></ul>
<ul><li>Ensure and maintain a very high standard of personal hygiene, behavior and</li></ul>
grooming standards of staff.
<ul><li>Handle all guest complaints and comments tactfully and escalate them in a</li></ul>
reasonable and sensitive manner.
<ul><li>Cooperate and coordinate teamwork with other departments.</li></ul>
<ul><li>Re-read and overview latest activities around the region and memorize them.</li></ul>
<ul><li>Research on latest and new restaurants that ca be recommended to the hotel guest.</li></ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
</ul>We&rsquo;re Fans. Are you?</div>

Residences Intern Concierge - Omani National

Pure planet

Job Description: Host (Specialty Coffee Shop &amp; Caf&eacute; Concept)Position SummaryThe Host is a key frontline position responsible for creating the first and lasting impression of the brand by delivering exceptional guest experiences from arrival until departure. The role acts as the face of the caf&eacute;, welcoming guests, managing seating flow, coordinating with service teams, handling guest inquiries, and ensuring every customer receives warm, professional, and personalized hospitality.The ideal candidate must have excellent communication skills, a strong hospitality mindset, professional appearance, and the ability to create a welcoming atmosphere aligned with premium caf&eacute; service standards.Key ResponsibilitiesGuest Welcome &amp; First Impression<ul><li>Welcome every guest warmly and professionally upon arrival.</li><li>Provide a positive first impression that reflects the brand identity and hospitality standards.</li><li>Greet customers with confidence, friendliness, and genuine engagement.</li><li>Recognize returning guests and create personalized interactions.</li><li>Maintain a welcoming and comfortable environment at the entrance and waiting area.</li></ul>Guest Seating &amp; Flow Management<ul><li>Manage guest seating arrangements efficiently.</li><li>Coordinate table availability with service teams.</li><li>Maintain accurate awareness of:</li><li>Available tables</li><li>Waiting guests</li><li>Reservations</li><li>Special requests</li><li>Manage guest waiting lists during peak periods.</li><li>Ensure smooth customer flow from entrance to seating.</li></ul>Customer Service Excellence<ul><li>Understand guest needs and provide appropriate assistance.</li><li>Explain caf&eacute; concepts, menu highlights, promotions, and special offerings.</li><li>Recommend products and experiences when appropriate.</li><li>Handle guest requests professionally and promptly.</li><li>Ensure guests feel valued throughout their visit.</li></ul>Reservation &amp; Guest Communication<ul><li>Manage reservations and special arrangements.</li><li>Confirm guest bookings when required.</li><li>Record guest preferences and special occasions.</li><li>Coordinate VIP visits, events, and group reservations.</li><li>Communicate guest requirements clearly with the operations team.</li></ul>Coordination with Operations Team<ul><li>Work closely with:</li><li>Store Manager</li><li>Servers</li><li>Baristas</li><li>Kitchen Team</li><li>Cashiers</li><li>Communicate table status and guest requirements.</li><li>Support service teams during busy periods.</li><li>Ensure smooth handover of guest information.</li></ul>Complaint Handling &amp; Guest Recovery<ul><li>Listen to guest concerns professionally.</li><li>Resolve minor issues within authority.</li><li>Escalate complaints to the Store Manager when required.</li><li>Follow service recovery procedures.</li><li>Maintain a calm and positive attitude in challenging situations.</li></ul>Brand Presentation &amp; Standards<ul><li>Maintain professional grooming and appearance.</li><li>Ensure entrance, reception, and waiting areas are clean and organized.</li><li>Follow company service standards and SOPs.</li><li>Represent the brand values at all times.</li><li>Create a premium and memorable hospitality experience.</li></ul>Sales &amp; Customer Engagement Support<ul><li>Support sales growth through:</li><li>Menu recommendations</li><li>Product awareness</li><li>Promotion communication</li><li>Guest engagement</li><li>Encourage repeat visits by building customer relationships.</li><li>Collect guest feedback and share insights with management.</li></ul>Reporting &amp; Guest Feedback<ul><li>Record customer feedback and observations.</li><li>Report recurring guest concerns.</li><li>Support customer satisfaction monitoring.</li><li>Provide feedback regarding guest preferences and service improvements.</li></ul>Required Qualifications<ul><li>Diploma or Degree in Hospitality, Tourism, Business, or related field preferred.</li><li>Minimum 2&ndash;3 years of experience in:</li><li>Specialty coffee shops</li><li>Premium caf&eacute;s</li><li>Restaurants</li><li>Hotels</li><li>Luxury hospitality environments</li><li>Experience in a guest-facing hospitality role is highly preferred.</li></ul>Mandatory Knowledge &amp; SkillsHospitality KnowledgeStrong understanding of:<ul><li>Guest experience standards</li><li>Caf&eacute; and restaurant operations</li><li>Table management</li><li>Service flow</li><li>Customer engagement</li><li>Hospitality etiquette</li></ul>Communication Skills<ul><li>Excellent verbal communication skills.</li><li>Professional and confident guest interaction.</li><li>Ability to communicate clearly with different departments.</li><li>Ability to handle difficult situations professionally.</li><li>Strong listening and problem-solving skills.</li></ul>Customer Experience Skills<ul><li>Ability to create emotional connections with guests.</li><li>Strong attention to guest details.</li><li>Ability to recognize customer needs.</li><li>Positive and welcoming personality.</li><li>Service-oriented mindset.</li></ul>Systems Knowledge (Mandatory / Preferred)Knowledge of:<ul><li>POS Systems</li><li>Table Management Systems</li><li>Reservation Systems</li><li>Customer Feedback Platforms</li><li>CRM / Loyalty Systems (preferred)</li></ul>Ability to:<ul><li>Check table availability.</li><li>Manage reservations.</li><li>Support customer records and feedback.</li><li>Coordinate guest information through digital systems.</li></ul>Microsoft Office Skills (Preferred)Basic knowledge of:<ul><li>Microsoft Excel &ndash; guest feedback tracking and reports.</li><li>Microsoft Word &ndash; documentation.</li><li>Microsoft Outlook &ndash; communication.</li></ul>Additional Requirements<ul><li>Excellent personal grooming and professional appearance.</li><li>Strong personality with a positive attitude.</li><li>Passion for hospitality and customer service.</li><li>Ability to work in a fast-paced environment.</li><li>Flexible to work weekends, holidays, and rotating shifts.</li><li>Ability to stand for extended periods.</li><li>Additional languages are an advantage.</li></ul>Core Competencies<ul><li>Guest Experience Excellence</li><li>Hospitality Mindset</li><li>Communication Skills</li><li>Emotional Intelligence</li><li>Professional Presentation</li><li>Problem Solving</li><li>Team Collaboration</li><li>Customer Relationship Building</li><li>Attention to Detail</li><li>Positive Attitude</li><li>Brand Representation</li></ul>Key Performance Indicators (KPIs)<ul><li>Guest Satisfaction Score</li><li>Customer Feedback Rating</li><li>Welcome &amp; Greeting Standards Compliance</li><li>Reservation Accuracy</li><li>Waiting Time Management</li><li>Complaint Resolution Effectiveness</li><li>Guest Retention &amp; Repeat Visits</li><li>Service Audit Scores</li><li>Professional Appearance Compliance</li><li>Team Communication Effectiveness</li></ul>Role ImportanceThe Host is considered the Brand Ambassador and Guest Experience Leader at the entrance of the caf&eacute;. This position plays a critical role in shaping customer perception, creating memorable experiences, increasing customer loyalty, and ensuring the caf&eacute; delivers premium hospitality standards from the first interaction.Pay: RO1.000 - RO2.000 per monthWork Location: In person

Cafe Shop Host

Job Description: Server / Waiter / Waitress (Specialty Coffee Shop &amp; Caf&eacute; Concept)Position SummaryThe Server / Waiter / Waitress is responsible for delivering exceptional table service by providing professional, friendly, and efficient hospitality to guests. The role ensures accurate order taking, proper food and beverage service, guest satisfaction, and adherence to company service standards.The ideal candidate must have strong customer service skills, good product knowledge, attention to detail, and the ability to create a memorable dining experience in a specialty coffee shop, bakery, and caf&eacute; environment.Key ResponsibilitiesGuest Service Excellence<ul><li>Welcome and serve guests professionally according to caf&eacute; service standards.</li><li>Provide friendly, attentive, and personalized service throughout the guest journey.</li><li>Ensure guests receive a comfortable and enjoyable dining experience.</li><li>Anticipate guest needs and provide prompt assistance.</li><li>Maintain a positive and professional attitude at all times.</li></ul>Order Taking &amp; Menu Knowledge<ul><li>Present menus and explain food and beverage offerings.</li><li>Provide recommendations based on guest preferences.</li><li>Have complete knowledge of:</li><li>Coffee beverages</li><li>Signature drinks</li><li>Breakfast items</li><li>Bakery and pastry products</li><li>Desserts</li><li>Food ingredients and allergens</li><li>Take guest orders accurately and communicate them properly to the kitchen and bar teams.</li><li>Confirm special requests, modifications, and dietary requirements.</li></ul>Food &amp; Beverage Service<ul><li>Serve food and beverages according to company service standards.</li><li>Ensure proper presentation before serving.</li><li>Follow correct service sequence and table etiquette.</li><li>Monitor guest satisfaction during service.</li><li>Perform table checks and follow up with guests.</li><li>Clear and reset tables efficiently.</li></ul>Table Management &amp; Guest Experience<ul><li>Maintain assigned tables and service areas.</li><li>Ensure tables are clean, organized, and properly set.</li><li>Assist with guest seating and table turnover when required.</li><li>Coordinate with Host, Barista, Kitchen, and Cashier teams.</li><li>Support smooth guest flow during busy periods.</li></ul>Sales &amp; Upselling<ul><li>Recommend additional products to enhance the guest experience.</li><li>Promote:</li><li>Signature beverages</li><li>Desserts</li><li>Pastries</li><li>Seasonal promotions</li><li>New menu items</li><li>Support achievement of sales targets through effective product recommendations.</li></ul>Order Accuracy &amp; Coordination<ul><li>Ensure all orders are entered correctly into the POS system.</li><li>Verify food and beverage items before serving.</li><li>Coordinate with kitchen and bar teams regarding:</li><li>Order status</li><li>Special requests</li><li>Delays</li><li>Guest concerns</li><li>Maintain communication between guests and operations team.</li></ul>Guest Complaints &amp; Service Recovery<ul><li>Listen to guest concerns professionally.</li><li>Handle minor service issues with a positive attitude.</li><li>Escalate serious concerns to the Supervisor or Store Manager.</li><li>Support service recovery procedures to maintain guest satisfaction.</li></ul>Cash &amp; POS Support<ul><li>Process guest bills and payments when required.</li><li>Ensure accuracy of orders and charges.</li><li>Understand POS functions including:</li><li>Order entry</li><li>Table management</li><li>Bill printing</li><li>Payment processing</li><li>Maintain accountability for assigned transactions.</li></ul>Cleanliness &amp; Food Safety<ul><li>Maintain cleanliness of service areas.</li><li>Follow HACCP and food safety procedures.</li><li>Ensure proper handling of food and beverages.</li><li>Maintain personal hygiene and grooming standards.</li><li>Follow opening, running, and closing procedures.</li></ul>Required Qualifications<ul><li>Minimum 1&ndash;3 years of experience as a Server, Waiter, Waitress, or Caf&eacute; Crew member.</li><li>Experience in:</li><li>Specialty coffee shops</li><li>Restaurants</li><li>Hotels</li><li>Bakeries</li><li>Premium caf&eacute; concepts</li><li>Hospitality training is preferred.</li></ul>Mandatory Knowledge &amp; SkillsService Knowledge<ul><li>Understanding of caf&eacute; and restaurant service standards.</li><li>Table service procedures.</li><li>Guest handling techniques.</li><li>Food and beverage presentation.</li><li>Basic knowledge of hospitality etiquette.</li></ul>Product KnowledgeMust understand:<ul><li>Coffee beverages</li><li>Bakery and pastry products</li><li>Breakfast menu items</li><li>Food ingredients</li><li>Allergens and dietary requirements</li><li>Beverage pairing recommendations</li></ul>Customer Service Skills<ul><li>Excellent communication skills.</li><li>Friendly and approachable personality.</li><li>Ability to handle different types of guests.</li><li>Strong attention to detail.</li><li>Ability to work under pressure during peak hours.</li><li>Positive attitude and teamwork.</li></ul>Systems Knowledge (Mandatory / Preferred)Knowledge of:<ul><li>POS Systems</li><li>Restaurant Ordering Systems</li><li>Table Management Systems</li><li>Digital Menu Systems</li><li>Loyalty/CRM Systems (preferred)</li></ul>Ability to:<ul><li>Enter orders accurately.</li><li>Process guest requests.</li><li>Support sales and service reporting.</li><li>Use digital ordering tools when required.</li></ul>Microsoft Office Skills (Preferred)Basic knowledge of:<ul><li>Microsoft Excel</li><li>Microsoft Word</li><li>Microsoft Outlook</li></ul>Additional Requirements<ul><li>Professional appearance and excellent grooming standards.</li><li>Strong hospitality mindset and customer-focused attitude.</li><li>Ability to stand and walk for extended periods.</li><li>Flexible to work weekends, holidays, and rotating shifts.</li><li>Ability to work effectively as part of a service team.</li><li>Additional language skills are an advantage.</li></ul>Core Competencies<ul><li>Customer Service Excellence</li><li>Hospitality Mindset</li><li>Communication Skills</li><li>Product Knowledge</li><li>Teamwork &amp; Collaboration</li><li>Attention to Detail</li><li>Speed &amp; Efficiency</li><li>Problem Solving</li><li>Professional Appearance</li><li>Positive Attitude</li><li>Accountability</li></ul>Key Performance Indicators (KPIs)<ul><li>Guest Satisfaction Score</li><li>Service Speed</li><li>Order Accuracy</li><li>Upselling Performance</li><li>Customer Feedback Rating</li><li>Table Turnover Efficiency</li><li>Menu Knowledge Assessment</li><li>Service Standard Compliance</li><li>Cleanliness &amp; Hygiene Score</li><li>Attendance &amp; Punctuality</li><li>Teamwork Performance</li></ul>Role ImportanceThe Server / Waiter / Waitress plays a critical role as the direct connection between the brand and the guest. This position represents the caf&eacute;&rsquo;s hospitality standards by creating memorable experiences, ensuring service excellence, increasing customer loyalty, and supporting overall business performance.Pay: RO1.000 - RO2.000 per monthWork Location: In person

Cafe Server / Waiter / Waitress

Minor Hotels

<div>
 
 Job Location:
 
 
 
 Tivoli LA VIE Muscat Hotel &amp; Residences
 
 
 Tivoli Hotels &amp; Resorts is a collection of luxury hotels and resorts set in idyllic beaches and cosmopolitan locations, from iconic destinations in Europe to the Middle East, and from Brazil to Asia. We are timeless, dedicated, and distinctive &mdash; evoking a time when hotel stays were grand experiences and travel meant life slowed down for a while.
 
 
 Founded in 1933, Tivoli&rsquo;s long-standing heritage is built on extraordinary service, authentic local experiences, and a genuine dedication to the art of hospitality. If you share a passion for making every guest feel they have arrived somewhere truly special, Tivoli is where your story belongs.
 
 
 To provide prompt, professional, and courteous food and beverage service while creating memorable dining experiences for every guest. As a Hospitality Ambassador for Tivoli Hotels &amp; Resorts, the Waitress is responsible for ensuring guests receive attentive, efficient, and personalized service that reflects the hotel's luxury standards.
 
 
 The Waitress plays a key role in guest satisfaction by delivering exceptional service, maintaining product knowledge, and working closely with the Food &amp; Beverage team to ensure smooth daily operations.
 
 
 
 Key Duties &amp; Responsibilities
 
 
 
 Please note this is not an exhaustive list. Team Members are expected to perform any reasonable duties requested by management to support hotel operations.
 
 
 Guest Service
 
 
 <ul>
 <li>
 Welcome guests warmly and escort them to their tables where applicable.
 </li>
 <li>
 Present menus, explain menu items, daily specials, and beverage selections.
 </li>
 <li>
 Take food and beverage orders accurately using the Point of Sale (POS) system.
 </li>
 <li>
 Serve food and beverages according to Tivoli service standards.
 </li>
 <li>
 Ensure guest satisfaction throughout the dining experience and respond promptly to guest requests.
 </li>
 <li>
 Handle guest complaints professionally and refer complex matters to the Supervisor when necessary.
 </li>
 <li>
 Bid farewell to guests and thank them for visiting.
 
 
 </li>
 </ul>
 Operational Responsibilities
 
 
 <ul>
 <li>
 Work closely with colleagues across all departments to ensure efficient service.
 </li>
 <li>
 Follow all hotel Standard Operating Procedures (SOPs), policies, and service standards.
 </li>
 <li>
 Maintain assigned station in a clean, organized, and fully stocked condition.
 </li>
 <li>
 Complete opening, operating, and closing duties as assigned.
 </li>
 <li>
 Develop thorough knowledge of food menus, beverage lists, wine selections, and promotions.
 </li>
 <li>
 Operate the Point of Sale (POS) system accurately.
 </li>
 <li>
 Check with the Supervisor before leaving the assigned station.
 </li>
 <li>
 Assist with room service operations when required.
 </li>
 <li>
 Remove trays and service items from guest corridors promptly.
 </li>
 <li>
 Assist in clearing, cleaning, and resetting tables efficiently.
 </li>
 <li>
 Ensure all restaurant equipment and operating supplies are properly maintained.
 
 
 </li>
 </ul>
 Hygiene &amp; Safety
 
 
 <ul>
 <li>
 Maintain the highest standards of cleanliness and personal hygiene.
 </li>
 <li>
 Follow all food safety and HACCP procedures.
 </li>
 <li>
 Comply with hotel health and safety regulations.
 </li>
 <li>
 Report maintenance issues or safety hazards immediately.
 </li>
 <li>
 Handle guest room access professionally while respecting guest privacy.
 
 
 </li>
 </ul>
 Teamwork &amp; Development
 
 
 <ul>
 <li>
 Participate actively in departmental meetings and training sessions.
 </li>
 <li>
 Support colleagues during busy service periods.
 </li>
 <li>
 Continuously improve product knowledge and service techniques.
 </li>
 <li>
 Carry out any additional duties assigned by management in line with operational requirements.
 
 
 </li>
 </ul>
 
 How You Can Succeed In This Role
 
 
 
 Successful team members at
 
 Tivoli Hotels &amp; Resorts
 
 consistently demonstrate the following competencies:
 
 
 Working with Others
 
 
 <ul>
 <li>
 Anticipates and exceeds guest expectations.
 </li>
 <li>
 Builds positive relationships with guests and colleagues.
 </li>
 <li>
 Works collaboratively to achieve team objectives.
 </li>
 <li>
 Demonstrates professionalism, respect, and integrity at all times.
 </li>
 <li>
 Communicates clearly and effectively.
 
 
 </li>
 </ul>
 Taking Responsibility
 
 
 <ul>
 <li>
 Acts honestly and maintains confidentiality.
 </li>
 <li>
 Organizes work efficiently and manages time effectively.
 </li>
 <li>
 Pays close attention to detail.
 </li>
 <li>
 Takes ownership of responsibilities with minimal supervision.
 </li>
 <li>
 Maintains a positive attitude, even during busy periods.
 
 
 </li>
 </ul>
 Delivering Results
 
 
 <ul>
 <li>
 Consistently meets and exceeds service standards.
 </li>
 <li>
 Provides accurate and efficient service.
 </li>
 <li>
 Continuously develops professional knowledge and skills.
 </li>
 <li>
 Follows hotel policies and operating procedures.
 </li>
 <li>
 Creates memorable experiences that encourage guest loyalty and repeat business.
 
 
 </li>
 </ul>
 Not the right fit? Set up email alerts as new job postings become available that meet your interest!
</div>

Waiter / Waitress

Explore 19+ Guest relation agent arabic speaker in Oman this August. Find roles across top companies and apply now to boost your career.