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customer service executive

BLS International Services

Job Summary:We are seeking a motivated Customer Service Executive to join our team. The ideal candidate will provide exceptional service to prospective customers, ensuring a seamless experience from appointment slotting to application submission.Job Description<ul><li>Handling the complete procedure of passport and visa application as per the standards of Mission. &middot;</li><li>Answering queries of all applicants and guiding applicants on rules and regulations. &middot;</li><li>Communicating and guiding applicants in a polite and helpful manner. Responsible for data entry without errors. &middot;</li><li>Constantly updating self on product knowledge.</li><li>Guiding applicants on the process. &middot;</li><li>Cash handling and reporting accurately. &middot;</li><li>Flexible to work in different location and shift timings.</li></ul>Mandatory experience / skills / qualification<ul><li>Excellent communication and interpersonal skills. &middot;</li><li>Must be a graduate &middot;</li><li>Experience of customer service for a year minimum. &middot;</li><li>Flexible in working hours and locations. Working hours will be double shift or Single shift depending on the location. &middot;</li><li>Should be a team player</li><li>Speak Arabic will be an added advantage</li><li>Typing speed should be a minimum of 35 words per minute (W.P.M).</li><li>Local hire only (Transferable Visa)</li></ul>Interested candidates may send their CVs to Feroz.hamid@blsinternational.netJob Type: Full-timePay: KD250.000 - KD290.000 per month

Customer Service Executive

American International University

<div>Executive Director of Information Technology 

Position Overview

American International University (AIU) in Kuwait is seeking a strategic and hands-on Executive Director of Information Technology to lead all enterprise technology systems across the university. This senior leader will oversee the Student Information System (Banner), Learning Management System (Canvas), Customer Relationship Management (Salesforce), Enterprise Resource Planning/Finance systems (Oracle), and analytics platforms (Tableau). The Executive Director will drive digital transformation, ensure operational excellence, and align IT initiatives with the university&rsquo;s long-term strategic goals. 
Key Responsibilities
<ul>
<li>Lead the development and execution of a multi-year IT strategy aligned with institutional objectives.</li>
<li>Oversee implementation, integration, and optimization of core enterprise platforms (Banner, Canvas, Salesforce, Oracle, Tableau).</li>
<li>Drive data and analytics initiatives to support decision-making and institutional effectiveness.</li>
<li>Establish strong cybersecurity, data privacy, and risk management policies.</li>
<li>Collaborate with academic and administrative leaders to assess technology needs and drive user adoption.</li>
<li>Lead, mentor, and develop a high-performing IT team with a culture of innovation and service.</li>
<li>Manage the IT budget, vendor relationships, and technology contracts.</li>
<li>Ensure compliance with institutional, accreditation, and regulatory standards.</li></ul> 


Qualifications
<ul>
<li>Master&rsquo;s degree in Information Technology, Computer Science, or a related field (Doctorate preferred).</li>
<li>8&ndash;10+ years of progressive IT leadership experience, preferably in higher education.</li>
<li>Direct experience with Banner, Canvas, Salesforce, Oracle Finance, and Tableau.</li>
<li>Proven record in digital transformation, project management, and organizational change.</li>
<li>Strong leadership, strategic planning, and communication skills.</li>
<li>Relevant certifications (e.g., PMP, CISSP, ITIL, CCIO) are an advantage.</li></ul> 


About American International University (AIU)

American International University (AIU) is a private, co-educational institution in Kuwait, established in 2019, offering undergraduate degree programs based on the American model of higher education. The language of instruction is English, and current programs span Engineering, Architecture &amp; Design, and Business Administration.

For more information, visit www.aiu.edu.kw 
.</div>

Executive Director of Information Technology

Hilton

<div>
 An Receptionist ensures the satisfaction of executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested.
 
 
 
 What will I be doing?
 
 
 
 As Receptionist, you will ensure the satisfaction of executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested. An Executive Lounge Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints
 </li>
 <li>
 Process accurately check-ins and check-out
 </li>
 <li>
 Ensure that all Guest supplies and amenities are offered and replenished to the required standards
 </li>
 <li>
 Stay current with all hotel services as well as VIP requests and special events
 </li>
 <li>
 Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
 </li>
 <li>
 Project a professional manner with an emphasis on hospitality and Guest service
 </li>
 <li>
 Comply with Hotel security, fire regulations and all health and safety legislation
 </li>
 <li>
 Executive tasks as instructed by the Executive Lounge Supervisor or Manager
 </li>
 <li>
 Serve your role and Team in an environmentally-conscience manner
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous Front Office experience in the hotel, leisure or retail sector
 </li>
 <li>
 Calm, efficient and organised
 </li>
 <li>
 Excellent personal presentation and communication skills
 </li>
 <li>
 A passion for delivering exceptional levels of Guest service
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience in Executive Lounge in a hotel environment
 </li>
 <li>
 Multi-lingual
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Waldorf Astoria Kuwait
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Waldorf Astoria Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Front Office Receptionist

Burgan Bank

<div>
 
 
 
 Position: Elite Banking Executive
 
 
 
 
 
 
 Group: Retail Banking
 
 
 
 
 
 
 
 
 Primary Job Purpose
 
 
 
 
 
 
 The job holder is responsible for sales calls to reach segment customers and enhance the profitability of the Bank. He / She manages the portfolios / services of existing customers and research opportunities to gain new customers / cross sell products / services to improve the financial position of the Bank.
 
 
 
 
 
 
 
 
 
 Job Roles &amp; Responsibilities:
 
 
 
 
 
 
 
 Operations, Review and Reporting
 
 
 
 
 
 
 Understanding
 
 
 
 
 <ul>
 <li>
 Maintain updated knowledge of rules, regulations and standards in the field and related matters of interest to the department
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 Fieldwork
 
 
 
 
 <ul>
 <li>
 Develop new business and expand existing relationships by identifying and approaching potential customers and their banking needs, and by managing client issues to resolve them in the interest of the Bank and the customer
 </li>
 <li>
 Promote and provide a full range of lending, deposit, and investment services to segment individuals, in compliance with regulations and established sales, operational, and security policies and procedures
 </li>
 <li>
 Promote the Bank&rsquo;s products and services by recommending alternative services, guiding customers, attending venue sales events, and answering inquiries in accordance with Bank&rsquo;s policies
 </li>
 <li>
 Process all transactions in line with the criteria defined by CBK and the bank Concerning the AML policy
 </li>
 </ul>
 
 
 
 
 
 
 
 Reporting
 
 
 
 
 <ul>
 <li>
 Update and maintain accurate client records and files to ensure having the latest contact and portfolio details
 </li>
 <li>
 Generate and escalate periodic and requested reports ensuring accuracy and timely delivery
 </li>
 <li>
 Review, update, and report on daily Branch results and proximity to sales targets to recommend ways of expanding segment customer base
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Stakeholder Management
 
 
 
 
 Internal Interactions
 
 
 <ul>
 <li>
 Participate in various cross-functional committees / teams for multiple purposes to achieve optimal co-operation and to assume seamless quality service
 </li>
 </ul>
 
 
 External Representation
 
 
 <ul>
 <li>
 Manage client relationships to find and seize opportunities; organize financial services / products to meet customer needs while managing cost effectiveness of own portfolio to maximize profitability
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 Job Specifications
 
 
 
 
 
 E
 
 ducational Qualification(s)
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent in a related field
 </li>
 </ul>
 
 
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum 5 years of related experience
 </li>
 </ul>
 
 
 
 Language(s) known
 
 
 
 <ul>
 <li>
 English (Proficient)
 </li>
 <li>
 Arabic (Proficient)
 </li>
 </ul>
 
 
</div>

Elite Banking Executive

Alghanim INDUSTRIES

Date: 24 Sept 2025
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Long Description Job Summary
 Reporting to the Sales Manager, the Sales Executive will cover and develop a defined sales territory in order to achieve and exceed the company’s set targets.
 Job Responsibilities
 Achieve assigned sales targets /objectives for automotive group.
 Collaborate with sales manager and office specialists /managers on development and execution of account strategies
 Oversee customer satisfaction and problem resolution
 Identify large customers and work in the foreground, determining the best solution, proposals, while ensuring customer concurrence throughout the entire process
 Perform daily sales activities: Government sales, demonstrations, proposal creation/presentation, input and maintain prospect activity into sales cycle tracking processes
 Develop a learning plan within sales e-Learning program
 
Candidate Requirements
 2 to 3 years direct sales experience in B2B environment selling capital products
 Executive presence, ability to convince and influence key decision makers
 Well developed account management and business development skills
 Self motivation, commercial drive, business acumen
 Strong communication, presentation and interpersonal skills Understanding of Kuwaiti 'business landscape' - large enterprises, multinationals, key conglomerates, banks, telecommunication companies, retailers, engineering, oil & gas etc.
 Excellent knowledge of English language (Arabic language in an advantage)
 Excellent PC skills and use of business related software packages
 Valid Kuwaiti driving license is a must
 Ability to take direction.
 Education Bachelor’s Degree

Sales Executive

Dusit Hotels and Resorts in Davao

<div>
 
 Job Description
 
 
 
 PRIMARY RESPONSIBILITIES:
 
 
 <ul>
 <li>
 Ensures all operating standards in the assigned outlet complied with company policies.
 </li>
 <li>
 Establishes guest service standards that meet the needs of the target market and are in line with the operating concept of the restaurant and room service to maximize the revenue and profits of the outlet.
 </li>
 <li>
 Provides recommendation to Director of F&amp;B regarding future plans and changes based on the current data and customer feedback.
 </li>
 <li>
 Ensures that the restaurant, room service and kitchen are prepared for service.
 </li>
 <li>
 Monitors and analyzes menus and products of competitive restaurants and room service under supervision of F&amp;B manager/ Assistant F &amp; B director/Director of F &amp; B/Executive Chef/Director of Kitchen.
 </li>
 <li>
 Assists with inventory check of operating equipment.
 </li>
 <li>
 Handles guest complaints and follows up with corrective action.
 </li>
 <li>
 Liaises with Engineering for maintenance problems and Housekeeping for cleaning.
 </li>
 <li>
 Maintains all necessary log-books as implemented in outlet.
 </li>
 <li>
 Assists the F&amp;B Cost Controller in Conducting month-end inventory of beverage supplies, operating supplies, food supplies and operating equipment.
 </li>
 <li>
 Oversees and monitors the requisition point and par stock level for beverage supplies, food supplies, guest supplies and bar supplies in the outlet.
 </li>
 <li>
 Checks and ensures the timely submission of the Daily bar inventory and par report, against restaurant or bar sales report at the end of each shift.
 </li>
 <li>
 Prepares annual operating budget for assigned outlet in conjunction with Director of F&amp;B and F&amp;B Manager.
 </li>
 <li>
 Maximizes profitability of the restaurant by increasing turnover and controlling costs.
 </li>
 <li>
 Reviews the revenue and expense statement with his outlet staff.
 </li>
 <li>
 Implements cost savings procedures in electricity, operating supplies and other controllable costs in relation to service operation.
 </li>
 <li>
 Promotes guest satisfaction in the outlet.
 </li>
 <li>
 Selects, recruits, train and evaluates employees in his/her assigned outlet.
 </li>
 <li>
 Prepares effective duty roster to ensure sufficiency of manpower in accordance to volume of business.
 </li>
 <li>
 Administers personnel action, on leaves, overtime requests, disciplinary actions and commendation.
 </li>
 <li>
 Familiarizes with the job description of all position in outlet, To ensure the performances of the staffs.
 </li>
 <li>
 Coaches and counsels restaurant staffs effectively.
 </li>
 <li>
 Conducts on-the-job training for restaurant staffs on timely basis.
 </li>
 <li>
 Conducts daily briefing and de-briefing for a function assigned.
 </li>
 <li>
 Communicates openly with the service personnel and keeps them informed of all important information to assist them in their jobs.
 </li>
 <li>
 Identifies and solves problems in service in a professional manner.
 </li>
 <li>
 Performs other duties as assigned by Assistant Director of Food and Beverage/ F&amp;B Manager.
 
 
 </li>
 </ul>
 
 Report Lines &amp; Communications
 
 
 
 <ul>
 <li>
 Reports to the Assistant Director of Food and Beverage/ F&amp;B Manager.
 </li>
 <li>
 Directs and supervises the activities of the restaurant staffs
 
 
 </li>
 </ul>
 
 Others
 
 
 
 <ul>
 <li>
 Continuous learning through own IDP.
 </li>
 <li>
 Any other duties as may be assigned by the superior.
 
 
 </li>
 </ul>
 
 Accountabilities
 
 
 
 <ul>
 <li>
 Represents Dusit&rsquo;s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
 
 
 </li>
 </ul>
 
 Company&rsquo;s Culture
 
 
 
 <ul>
 <li>
 Communicate and fully embracing the Company&rsquo;s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. &ndash; &ldquo;Proud to belong and to contribute&rdquo;
 
 
 </li>
 </ul>
 CONFIDENTIALITY
 
 
 <ul>
 <li>
 Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
 
 
 </li>
 </ul>
 JOB REQUIREMENT
 
 
 <ul>
 <li>
 Minimum education of Bachelor degree in Hotel Management or relevant discipline
 </li>
 <li>
 Minimum of 3 years in F&amp;B experience
 </li>
 <li>
 Good knowledge in the Food &amp; Beverage products and high-end service levels
 </li>
 <li>
 Have excellent English communication skills both in written and spoken.
 </li>
 <li>
 Computer literate
 </li>
 <li>
 Organized with strong planning, good communication and interpersonal skills
 </li>
 </ul>
</div>

Outlet Manager (Thai Nationality)

Alghanim Industries

<div>
 Job description:
 
 
 
 
 Job Summary&nbsp;
 
 
 
 The CRM Executive plays a pivotal role in maintaining customer data, supporting CRM campaigns, and preparing reports to enhance customer enagagement ad business growth.
 
 
 
 Job Responsibilities
 
 
 <ul>
 <li>
 Generate and constantly improve analytical reports and reporting structure.
 </li>
 <li>
 Constantly improve the efficiency of the Call Center and its utilization.
 </li>
 <li>
 Coordinate with all Business Unit&rsquo;s Marketing teams to ensure campaigns are maximizing their lead generation.
 </li>
 <li>
 Set up a meeting schedule to interact with Department Managers on a monthly basis to discuss Customer Relation Management performance
 </li>
 <li>
 Analyze Customer Relation Management performance through various statistical and reporting methods.
 </li>
 <li>
 Ensure communication strategy is defined and implemented effectively and relevantly.
 </li>
 <li>
 Ensure customer insight is obtained using the central database.
 </li>
 <li>
 Develop feedback or complaint procedure for customers to use. &nbsp;
 </li>
 </ul>
 
 
 Candidate Requirements
 
 
 <ul>
 <li>
 Bachelors degree in Business Adminstration or any related field
 </li>
 <li>
 Written and oral communication skills in English and Arabic.
 </li>
 <li>
 Ability to deal&nbsp;with difficult situations.
 </li>
 <li>
 Excellent problem solving skills to develop alternative solutions.
 </li>
 <li>
 Excellent project management skills to manage own projects and tasks.
 </li>
 <li>
 Commitment to improving customer satisfaction levels on an ongoing basis.
 </li>
 <li>
 Ability to define, monitor and improve business processes with an emphasis on efficiency, productivity and quality assurance.
 </li>
 </ul>
</div>

Alghanim Academy - CRM Executive, Automotive (Full-time opportunity)

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