Alghanim Academy - CRM Executive, Automotive (Full-time opportunity)

Job description:

Job Summary 

The CRM Executive plays a pivotal role in maintaining customer data, supporting CRM campaigns, and preparing reports to enhance customer enagagement ad business growth.

Job Responsibilities

• Generate and constantly improve analytical reports and reporting structure.
• Constantly improve the efficiency of the Call Center and its utilization.
• Coordinate with all Business Unit’s Marketing teams to ensure campaigns are maximizing their lead generation.
• Set up a meeting schedule to interact with Department Managers on a monthly basis to discuss Customer Relation Management performance
• Analyze Customer Relation Management performance through various statistical and reporting methods.
• Ensure communication strategy is defined and implemented effectively and relevantly.
• Ensure customer insight is obtained using the central database.
• Develop feedback or complaint procedure for customers to use.  

Candidate Requirements

• Bachelors degree in Business Adminstration or any related field
• Written and oral communication skills in English and Arabic.
• Ability to deal with difficult situations.
• Excellent problem solving skills to develop alternative solutions.
• Excellent project management skills to manage own projects and tasks.
• Commitment to improving customer satisfaction levels on an ongoing basis.
• Ability to define, monitor and improve business processes with an emphasis on efficiency, productivity and quality assurance.