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customer service officer

customer service

FLOWTRONIX FZE

CUSTOMER SERVICE AND COORDINATORThe Customer Service and Coordinator plays a vital role in supporting our customers by providing timely, professional, and effective assistance. This person will handle inquiries, process orders, and ensure customer satisfaction while upholding the company&rsquo;s standards for accuracy, efficiency, and care.Key Responsibilities<ul><li>Serve as the main point of contact for customer inquiries regarding orders, products, and deliveries.</li><li>Process customer orders, quotes, and returns accurately</li><li>Provide customers with detailed information on PPE products&mdash;including specifications, certifications, and usage guidelines.</li><li>Handle customer complaints or service issues promptly and professionally, ensuring resolution and customer satisfaction.</li><li>Assist in managing distributor and key account relationships by providing order tracking, backorder updates, and delivery status.</li><li>Stay current on PPE standards, regulatory requirements, and new product developments.</li></ul>Qualifications<ul><li>Bachelor's Degree in Business Administration, Marketing or any related field</li><li>2+ years of experience in customer service, preferably within the PPE, safety, industrial supply, or manufacturing sectors.</li><li>Strong communication skills (verbal and written) with a professional and friendly demeanor.</li><li>Proficiency with MS Office and experience using ERP/CRM systems (e.g., SAP, NetSuite, Salesforce).</li><li>Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.</li><li>Detail-oriented with excellent problem-solving and follow-up skills.</li><li>Team player with a commitment to providing exceptional customer experiences.</li></ul>About UsFT is a trusted manufacturer, distributor, and supplier of industrial Personal Protective Equipment (PPE), dedicated to helping businesses protect their most valuable asset&mdash;their people. Serving industries such as manufacturing, construction, oil &amp; gas, utilities, and logistics, we provide a full range of high-quality PPE solutions backed by outstanding customer service and technical expertise.We are growing and seeking a Customer Service and Coordinator who will help us deliver exceptional service and ensure every customer interaction reflects our commitment to safety, reliability, and performance.Job Type: Full-timePay: AED3,000.00 - AED3,500.00 per month

Customer Service

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 Job Description
 
 
 
 Core Responsibilities
 
 
 <ul>
 <li>
 Actively sell/cross-sell asset and liability products to new and existing customers
 </li>
 <li>
 Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
 </li>
 <li>
 Receive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.)
 </li>
 <li>
 Encourage customers to build their balances with the bank in order to migrate to higher customer programs
 </li>
 <li>
 Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centres
 </li>
 <li>
 Educate Classic and Advantage customers about automated channels including ATM, call centre and NBAD online and promote their migration to these channels
 </li>
 <li>
 Attract new customers to branch through personal relations and existing customer referrals
 </li>
 <li>
 Respond to call center regarding customer inquiries forwarded
 </li>
 <li>
 Meet individual sales targets
 </li>
 <li>
 Participate in and potentially lead daily retail sales team meetings
 </li>
 <li>
 Online &amp; Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls &amp; carryout online demonstration and assist with mobile app demo and customer download
 </li>
 <li>
 NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
 </li>
 <li>
 Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High School graduated
 </li>
 <li>
 2 years&rsquo; relevant experience in banking sector.
 </li>
 <li>
 Familiarity with bank products, customer experience and related policies and procedures
 </li>
 </ul>
</div>

Customer Service Officer

Women's fitness club, Khalifa City

Job Title: Laundry Customer Service RepresentativeLocation: Abu DhabiJob Type: Full-TimeJob Summary:We are looking for a friendly and customer-focused Laundry Customer Service Representative to join our team. The ideal candidate will serve as the primary point of contact for our customers, ensuring their laundry needs are met with excellent service and professionalism. This role involves taking orders, addressing customer inquiries, and providing a positive experience for all clients.Key Responsibilities: Greet customers warmly and assist with their laundry requests and inquiries.Take and record customer orders accurately, including special instructions and deadlines.Provide information about services, pricing, and turnaround times.Handle customer complaints or concerns professionally and efficiently.Coordinate with the laundry team to ensure timely and accurate delivery of services.Maintain a clean and organized customer service area.Process payments and handle cash or electronic transactions accurately.Keep records of customer interactions and transactions for reference.Promote additional services and products to customers when appropriate.Follow safety and hygiene protocols to ensure a safe environment.Qualifications: Excellent communication and interpersonal skills.Ability to handle multiple tasks and work efficiently under pressure.Friendly, approachable, and professional demeanor.Basic computer skillsDependable and punctual with good organizational skillsJob Type: Full-timePay: AED2,000.00 - AED2,500.00 per month

Laundry Customer Service Representative

ADDRESS TRAVEL AND TOURISM

Job OverviewAddress Travel &amp; Tourism LLC is seeking a proactive and service-oriented Customer Service Representative to manage inbound and outbound lead interactions. The selected candidate will be responsible for calling back prospective customers, understanding their travel requirements, providing accurate information, and converting inquiries into confirmed business. This position requires strong communication skills, attention to detail, and a client-focused approach.Candidates must be fluent in Tagalog and English.Job Type: Full-timePay: AED2,500.00 - AED3,500.00 per month

Customer Service Representative (CSR)

Darkblue Technology

Job Overview:We are seeking two dynamic and motivated Sales Representatives to join our retail team. As a Sales Representative, you will be responsible for providing outstanding customer service, driving sales, and maintaining an attractive store environment. Your role is crucial in representing our brand and ensuring a positive experience for our customers.Key Responsibilities:1. Customer Service Excellence:o Greet customers warmly and assist them in locating the products they need.o Answer customer inquiries regarding product features, pricing, availability, and promotions.2. Product Knowledge:o Stay up to date on product details, features, benefits, and new arrivals.o Share knowledge with customers to help them make informed purchasing decisions.3. Store Presentation:o Ensure that the store is clean, organized, and visually appealing at all times.o Maintain product displays according to company guidelines and merchandising standards.4. Cash Handling and Transactions:o Accurately process customer transactions using the POS system.o Handle cash, credit card payments, and issue receipts.5. Professional Appearance:o Maintain a professional and polished appearance, adhering to the store&rsquo;s dress code and grooming standards.o Represent the brand positively through courteous, respectful, and professional interactions with customers and colleagues.Qualification:BachelorsSkills:&middot; Experience in retail sales, customer service, or related fields.. Knowledge of IT/IOT Products.&middot; Excellent communication and interpersonal skills.&middot; Strong sales skills with the ability to upsold and meet sales targets.&middot; Positive attitude with a passion for providing exceptional customer service.&middot; Ability to work in a fast-paced environment and handle multiple tasks simultaneously.Experience: 6 months to 1 yearLanguage: AnyLocation: Abu DhabiJob Type: Full TimeJoining: 1 week to 2 weeksVisa: Must have Own VisaHow to Apply:Interested candidates are encouraged to send their updated resume to hr@jstmea.com.Please use email subject by using below format otherwise your application will not be considered Subject format: JST-2511_[Name] [Position]We are eagerly waiting to onboard you!!Job Type: Full-timePay: AED3,000.00 - AED3,500.00 per month

Customer Service Representative - Showroom

Aurora Vision Group

<div>
 
 
 POSITION SUMMARY
 
 
 
 Reports directly to the CEO and works closely with secondary key stakeholders, including the CFO/COO, E-commerce Manager, Retail Manager, Finance, and Logistics teams. The Customer Service &amp; Operations Manager is primarily responsible for managing and elevating the entire customer care function across our D2C channels (ecommerce and retail). This role is at the heart of our customer-first promise: ensuring every issue is resolved seamlessly and every touchpoint reflects our brand values.
 
 
 
 
 
 The role requires a strong operator who can lead and align cross-functional teams (retail, e-commerce, digital product, logistics, finance) to resolve problems at their root cause, while continuously improving processes to anticipate customer needs. This is both a strategic and hands-on role&mdash;balancing daily resolution of escalations with building a framework for long-term customer satisfaction, loyalty, and operational efficiency.
 
 
 
 
 
 This Job Description intends to highlight the most critical areas of responsibility only and does not cover all aspects of the Position.
 
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 <ul>
 <li>
 Leads and manages the Customer Care/Service team, setting standards for service quality, speed, and resolution.
 </li>
 <li>
 Owns all customer issue escalations across ecommerce and retail, ensuring timely resolution and communication.
 </li>
 <li>
 Proactively drives cross-functional collaboration with Retail, E-commerce, Digital Product, Logistics, and Finance to eliminate friction and improve end-to-end customer experience.
 </li>
 <li>
 Develops, monitors, and reports on customer care KPIs (e.g., resolution time, NPS, repeat issues, CSAT).
 </li>
 <li>
 Implements systems, workflows, and tools that scale with PANGAIA&rsquo;s growth, ensuring operational excellence.
 </li>
 <li>
 Analyzes recurring customer pain points and partners with product, digital, and logistics teams to address structural issues.
 </li>
 <li>
 Establishes best practices for managing returns, refunds, exchanges, and special cases.
 </li>
 <li>
 Acts as the voice of the customer in decision-making forums, ensuring our brand values and promise are upheld.
 </li>
 <li>
 Drives training, knowledge-sharing, and empowerment across frontline teams (retail associates, ecommerce support).
 </li>
 </ul>
 
 
 
 
 
 SUCCESS METRICS/KPIs
 
 
 <ul>
 <li>
 Customer Satisfaction (CSAT)
 </li>
 <li>
 Net Promoter Score (NPS)
 </li>
 <li>
 Resolution Time
 </li>
 <li>
 First Contact Resolution
 </li>
 <li>
 Repeat Issues:
 </li>
 <li>
 Escalation Rate
 </li>
 <li>
 Returns &amp; Refund SLA
 </li>
 </ul>
 
 
 
 
 
 POSITION REQUIREMENTS
 
 
 
 
 EDUCATION &amp; EXPERIENCE
 
 
 <ul>
 <li>
 5+ years of experience in
 
 customer care, operations, or service excellence
 
 , ideally in premium fashion, retail, or ecommerce.
 </li>
 <li>
 Strong background in
 
 operational problem-solving and process improvement
 
 .
 </li>
 <li>
 Proven ability to
 
 influence and align cross-functional teams
 
 without direct authority.
 </li>
 <li>
 Excellent communication, stakeholder management, and escalation handling skills.
 </li>
 <li>
 Data-driven mindset, with experience using CRM/ticketing tools, analytics, and reporting systems.
 </li>
 <li>
 A balance of
 
 strategic leadership and hands-on execution
 
 , able to switch between detail and big picture.
 </li>
 <li>
 Passion for innovation, design, and building a customer-first culture.
 </li>
 </ul>
 
 
</div>

Customer Service Operations Manager

Looking to join the bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole. Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities. Job DescriptionTo serve customers by providing product and service information; resolving product and service issues while maintaining immaculate quality standards. To ensure the financial and reputational integrity of the organization by providing end-to-end solutions for a better customer service experience. Possessing a strong team spirit, motivation, and a friendly environment with all customers and colleagues. Specific Job Accountability<ol><li>Provide excellent customer service by attending to incoming calls within the quality guidelines.</li><li>Handle and resolve customer complaints to customer satisfaction within the defined authority limits and escalate as per process.</li><li>Recommend potential products or services to management by collecting customer information and analyzing customer needs.</li><li>Ensure quality of inbound/outbound calls by achieving set targets in terms of service standards and customer satisfaction scores.</li><li>Contribute to the business by generating new prospects/leads and upselling for all types of FAB products.</li><li>Maintain customer records by updating customer history through service requests/complaints and notes.</li><li>Maintain confidentiality of the bank's customers and data.</li><li>Ensure the business meets its obligations under the Bank's Policies and Standards and under local laws/regulations.</li><li>Attend to special tasks assigned by team leader and managers.</li><li>Demonstrate flexibility in adhering to your planned/scheduled shifts and on-call/unplanned shifts due to the floor situation for achieving all defined service levels and abandoned rates.</li><li>Ensure self-punctuality, adherence to policies & procedures, and discipline to the Centre.</li><li>Function within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.</li><li>Be authorized to take decisions as per the approved authorization matrix.</li></ol>QualificationsMinimum Qualifications: High School Minimum Experience: 0 - 2 years relevant experience in banking sector. Knowledge, Skills, and Attributes: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills. Excellent communication skills in English & Arabic.

Customer Service Representative (Emiratized Role)

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