customer service

<div><div>We are looking for a ENGLISH SPEAKING CUSTOMER SERVICE SPECIALIST for our head office which located in HALKALI / İSTANBUL.</div><div></div><div><br>
She/he will be responsible contributing company profitability through ensuring customer satisfaction and will be responsible for converting customers into passionate evangelists. If you love talking to people and proactively solving issues and good at analyses, this can be your call!</div><div></div><div><br>
This is an opportunity to experience multinational logistics dynamics at the heart!</div><div></div><div><br>
MAIN RESPONSIBILITIES:</div><div></div><ul><li><br>
Being accountable for big volume local/multinational customers, supervising the logistics operation.</li><li>Provide knowledgeable answers to questions about product, pricing and availability.</li><li>Work with internal departments to meet customer's needs.</li><li>Data entry in various platforms/using digital systems.</li></ul><div></div><div><br>
QUALIFICATIONS &amp; KEY REQUIREMENTS:</div><div></div><ul><li><br>
University graduation</li><li>Newly graduate or 1-2 years' experience</li><li>Fluent ENGLISH in both writing &amp; speaking</li><li>Excellent phone etiquette and excellent verbal, written, and interpersonal skills</li><li>Ability to multi-task, organize, and prioritize work</li><li>Problem solving and analytical thinking</li></ul><div>
We are looking for a passionate and dynamic individual who is ready to take on challenges and make a difference.</div><div>
If you think you are a good fit, send us your application and step into the new chapter in your career journey!</div><div></div><div><br>
ABOUT DHL FREIGHT:</div><div></div><div><br>
With DHL Freight we are one of the leading road freight providers, offers high-quality LTL (less than truck load), FTL (full truck load) and intermodal services for the B2B environment. With our road freight expertise, an unrivalled terminal network, special services like Customs, Trade Fairs &amp; Events and Sector-specific solutions we simplify our customers most complex transportation processes.</div><div>
DHL Freight comprises more than 160 road terminals across Europe, parts of the Commonwealth of Independent States (CIS), North Africa, the Middle East and North America. In these approximately 50 countries in Europe and beyond some 13,000 colleagues are employed.</div><div></div><div><br>
WHY CHOOSE DHL FREIGHT:</div><div></div><div><br>
We exist to connect people and improve their lives. We enable trade and help businesses and people grow. And we are taking responsibility for the world we live in. As the most international logistics company, we shape the future of our industry in a digitalized world. With our values; respect and results; we deliver on our goals in a focused and disciplined way without compromising our integrity and compliance. We deliver world class logistics. It&rsquo;s the promise we&rsquo;ve made to our Customers. We achieve that through excellent execution along three bottom lines in a sustainable way. We believe in nurturing talent and being great company to work for all.</div><div></div><div><br>
WHAT IS NEXT:</div><div></div><div><br>
APPLY US! Attach your CV with a short self explanatory document including your dreams about your future and career aspirations.</div><div></div><div><br>
LOCATION: İSTANBUL</div><div>
https://www.dhl.com/content/dam/dhl/local/tr/core/documents/pdf/tr-core-legal-peronal-data-protection-freight-tr.pdf</div><div></div><div><br>
#LI-Freight</div></div><div></div>

Customer Service

DHL Freight

<div>
 We are looking for a ENGLISH SPEAKING CUSTOMER SERVICE SPECIALIST for our head office which located in HALKALI / &Idot;STANBUL.
 <br/>
 <br/>
 She/he will be responsible contributing company profitability through ensuring customer satisfaction and will be responsible for converting customers into passionate evangelists. If you love talking to people and proactively solving issues and good at analyses, this can be your call!
 <br/>
 <br/>
 This is an opportunity to experience multinational logistics dynamics at the heart!
 <br/>
 <br/>
 MAIN RESPONSIBILITIES:
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   Being accountable for big volume local/multinational customers, supervising the logistics operation.
  </li>
  <li>
   Provide knowledgeable answers to questions about product, pricing and availability.
  </li>
  <li>
   Work with internal departments to meet customer's needs.
  </li>
  <li>
   Data entry in various platforms/using digital systems.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 QUALIFICATIONS &amp; KEY REQUIREMENTS:
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   University graduation
  </li>
  <li>
   Newly graduate or 1-2 years' experience
  </li>
  <li>
   Fluent ENGLISH in both writing &amp; speaking
  </li>
  <li>
   Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  </li>
  <li>
   Ability to multi-task, organize, and prioritize work
  </li>
  <li>
   Problem solving and analytical thinking
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 We are looking for a passionate and dynamic individual who is ready to take on challenges and make a difference.
 <br/>
 <br/>
 If you think you are a good fit, send us your application and step into the new chapter in your career journey!
 <br/>
 <br/>
 ABOUT DHL FREIGHT:
 <br/>
 <br/>
 With DHL Freight we are one of the leading road freight providers, offers high-quality LTL (less than truck load), FTL (full truck load) and intermodal services for the B2B environment. With our road freight expertise, an unrivalled terminal network, special services like Customs, Trade Fairs &amp; Events and Sector-specific solutions we simplify our customers most complex transportation processes.
 <br/>
 <br/>
 DHL Freight comprises more than 160 road terminals across Europe, parts of the Commonwealth of Independent States (CIS), North Africa, the Middle East and North America. In these approximately 50 countries in Europe and beyond some 13,000 colleagues are employed.
 <br/>
 <br/>
 WHY CHOOSE DHL FREIGHT:
 <br/>
 <br/>
 We exist to connect people and improve their lives. We enable trade and help businesses and people grow. And we are taking responsibility for the world we live in. As the most international logistics company, we shape the future of our industry in a digitalized world. With our values; respect and results; we deliver on our goals in a focused and disciplined way without compromising our integrity and compliance. We deliver world class logistics. It&rsquo;s the promise we&rsquo;ve made to our Customers. We achieve that through excellent execution along three bottom lines in a sustainable way. We believe in nurturing talent and being great company to work for all.
 <br/>
 <br/>
 WHAT IS NEXT:
 <br/>
 <br/>
 APPLY US! Attach your CV with a short self explanatory document including your dreams about your future and career aspirations.
 <br/>
 <br/>
 LOCATION: &Idot;STANBUL
 <br/>
 <br/>
 https://www.dhl.com/content/dam/dhl/local/tr/core/documents/pdf/tr-core-legal-peronal-data-protection-freight-tr.pdf
 <br/>
 <br/>
</div>


Concentrix

<div><div><div><div><div><b>Location</b></div>
<div>İstanbul, T&uuml;rkiye
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2><div>
Join Concentrix Today!</div><h2 class="jobSectionHeader"><b>
Description</b></h2><div>
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.</div><h2 class="jobSectionHeader"><b><br>
</b></h2>
<h2 class="jobSectionHeader"><b>Essential Functions/Core Responsibilities</b></h2>
<ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)</li></ul>
<ul><li>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul>
<ul><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul>
<ul><li>Maintain basic knowledge of client products and/or service</li></ul>
<ul><li>Prepare complete and accurate work including appropriately notating accounts as required</li></ul>
<ul><li>Participate in activities designed to improve customer satisfaction and business performance</li></ul>
<ul><li>Offer additional products and/or services</li></ul>
<ul><li>Track, document and retrieve information in call tracking database</li></ul>
<ul><li>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul><br>
<p></p>
<h2 class="jobSectionHeader"><b>
Candidate Profile</b></h2>
<ul><li>High school diploma with three to six months of relevant experience preferred</li></ul>
<ul><li>Courteous with strong customer service orientation</li></ul>
<ul><li>Strong computer navigation skills and PC Knowledge</li></ul>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Dependable with strong attention to detail</li></ul>
<ul><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul>
<ul><li>Tolerance for repetitive work in a fast-paced, high production work environment</li></ul>
<ul><li>Ability to work as a team member, as well as independently</li></ul>
<ul><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li></ul>
<ul><li>Ability to rotate shifts, as needed</li></ul>
<ul><li>Based on location and/or program, additional experience/skills may be required</li></ul>
<ul><li>Job requirements may vary by country and will not contravene any local laws</li></ul><h2 class="jobSectionHeader"><b><br>
</b></h2>
<h2 class="jobSectionHeader"><b>Career Framework Role</b></h2>
<div>
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</div>
<h2 class="jobSectionHeader"><b>
Supplemental Geographical Information</b></h2>
<div>
RECRUITER ENTER THE APPLICABLE LANGUAGE:</div>
<p>
GERMANY - This job description does not apply to employees in Germany.</p>
<p>
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION</p><br>
<p></p>
<p>
PHILIPPINES</p>
<ul><li>Minimum of two years of college education. No prior call center experience is required</li></ul>
<ul><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul><br>
<p></p>
<p>
INDIA</p>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy</li></ul>
<ul><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li></ul>
<ul><li>Confirm customer understanding of the solution and provide additional customer education as needed</li></ul>
<ul><li>Ability to learn including strong problem solving skills</li></ul>
<ul><li>Demonstrate strong probing and problem solving skills</li></ul>
<ul><li>Should be able to handle complex queries</li></ul>
<ul><li>Should be able to resolve customer queries independently</li></ul>
<h2 class="jobSectionHeader"><b>
Disclaimer</b></h2>
<div>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</div>
<p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p>
<p>
Location:</p>
<p>
Istanbul</p></div></div></div><div></div>

Customer Service - English

Kraft Heinz

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  About Job
  <br/>
  <br/>
 </strong>
 We have an excellent opportunity available for a Customer Service Specialist to make a difference at Kraft Heinz. You&rsquo;ll be working in a high-performing team, alongside peers who are always trying to reach the next level.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 In this position, ensuring robust and effective order processing methods. Working in SAP and Excel to input and process orders and deliveries to ensure optimal flow of goods to customers.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Support demand planning team and sales team on building forecasts and plans to drive growth in IMS.
  </li>
  <li>
   Securing monthly turnover of business unit by issuing invoicing on SAP on time and doing monthly reconciliations with Finance team.
  </li>
  <li>
   Analyzing customer service metrics and providing insights to stakeholders to inform business decisions.
  </li>
  <li>
   OTIF focuses on each order. Good communication with logistics manager, demand planner and customers to ensure availability of products in accordance with SNOP Meetings.
  </li>
  <li>
   Dealing with customer queries (price enquiries- tracking of orders etc.)
  </li>
  <li>
   Driving service excellence through customer service team in order to meet or exceed customer service expectations.
  </li>
  <li>
   Ensuring understanding of customer service needs and driving service projects to meet or exceed them etc.
  </li>
  <li>
   Focusing on CS KPIs as OTIF &amp; CFR for each order. Ensuring product availability through good communication with logistics, demand and customers as aligned in SNOP meetings.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Degree is in Engineering- Business Management- International Trade or relevant degrees.
  </li>
  <li>
   1-3 years of S&amp;OP and Logistic related activities (customer service- demand &amp; supply- logistic execution)
  </li>
  <li>
   Advanced knowledge of Excel (data filters- VLOOKUP- Pivot Tables)
  </li>
  <li>
   Strong analytical and problem-solving skills
  </li>
  <li>
   Ability to communicate with excellence and simplify issues in comprehensive plan for action
  </li>
  <li>
   Advanced knowledge of SAP OTC processes- ERP Programs
  </li>
  <li>
   Preferably fluent in English
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. We&rsquo;re a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. Our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.
 <br/>
 <br/>
 No matter the brand, we&rsquo;re united under one vision To sustainably grow by delighting more consumers globally. Bringing this vision to life is our team of 39,000+ food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities. Every day, we&rsquo;re transforming the food industry with bold thinking and unprecedented results. If you share our passion &ndash; and are ready to create the future, build a legacy, and lead as a global citizen &ndash; there&rsquo;s only one thing to do join our table and let&rsquo;s make life delicious!
 <br/>
 <br/>
 Our Culture of Ownership, Meritocracy &amp; Collaboration
 <br/>
 <br/>
 We're not afraid to think differently. Embrace new ideas. Dream big. We empower our people at every level &ndash; from entry-level intern to senior leader &ndash; to own their work. We share a responsibility to think like Owners &ndash; to be mindful of the collective and sustained success of Kraft Heinz &ndash; which we apply to every situation, every day. As part of Kraft Heinz, you're supported to grow and achieve. You&rsquo;re expected to bring your authentic self to work every day, to lead with humility, and drive outstanding performance at every level &ndash; and you&rsquo;ll be rewarded. You&rsquo;re given opportunities to leave a mark and build a legacy. But you won&rsquo;t do it alone. You&rsquo;re supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress.
 <br/>
 <br/>
 Location(s)
 <br/>
 <br/>
 Istanbul Branch
 <br/>
 <br/>
 <strong>
  Kraft Heinz is an Equal Opportunity Employer &ndash; Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes
 </strong>
 <strong>
  .
 </strong>
</div>


Customer Service Specialist

Colgate-Palmolive

<div>
 No Relocation Assistance Offered
 <br/>
 <br/>
 Job Number #170477 - Istanbul, Turkey, Turkey
 <br/>
 <br/>
 <strong>
  Who We Are
  <br/>
  <br/>
 </strong>
 Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
 <br/>
 <br/>
 Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values&mdash;Caring, Inclusive, and Courageous&mdash;we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
 <br/>
 <br/>
 <strong>
  Job Summary:
  <br/>
  <br/>
 </strong>
 Customer Service Coordinator is responsible for end-to-end management of order to invoice cycle while cultivating effective relationships with the commercial teams.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
 </strong>
 :
 <br/>
 <br/>
 <ul>
  <li>
   Work closely with Logistics Operations Team to plan, analyse customer needs, to follow up on orders to ensure on time and complete delivery
  </li>
  <li>
   Ensure the highest level of Customer Service is provided to our customers through the development and maintenance of order fulfilment standard methodologies
  </li>
  <li>
   Understand the customers&rsquo; needs and developing business solutions to meet Colgate and customer requirements
  </li>
  <li>
   Accountable for the Customer Service Key Performance Indicators (KPI) and working with the CS&amp;L and Sales organizations to increase results
  </li>
  <li>
   Use Supply Chain data and analytical tools effectively including SAP
  </li>
  <li>
   Conduct regular business review meetings with customers to evaluate business performance and maintain close customer relationships
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Qualifications
 </strong>
 :
 <br/>
 <br/>
 <ul>
  <li>
   Bachelor&rsquo;s Degree preferably in Business Administration, Engineering or related fields
  </li>
  <li>
   Minimum 2 years&rsquo; experience either in Customer Service/ Logistics, Demand or Supply Planning preferably with a multinational FMCG company
  </li>
  <li>
   Fluent in English and Turkish
  </li>
  <li>
   Ability to quickly adapt to new demands and challenges
  </li>
  <li>
   Comfortable working with cross-functional team members
  </li>
  <li>
   Proficient use of Google Tools &amp; Microsoft Office
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Business Intelligence Knowledge
  </li>
  <li>
   SAP Knowledge
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Perks of Role
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   International Working Environment
  </li>
  <li>
   Shuttle Services (Up to Pendik on Istanbul&rsquo;s Anatolian side and up to Bayrampa&scedil;a on main roads in the European side)
  </li>
  <li>
   Comprehensive Medical/Life insurance coverage
  </li>
  <li>
   24/7 Employee Assistance Program
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Disclaimer - Interested candidates are requested to upload their resumes drafted in English language only.
  <br/>
  <br/>
 </strong>
 <strong>
  Our Commitment to Inclusion
  <br/>
  <br/>
 </strong>
 Our journey begins with our people&mdash;developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
 <br/>
 <br/>
 <strong>
  Equal Opportunity Employer
  <br/>
  <br/>
 </strong>
 Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
 <br/>
 <br/>
 Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.
 <br/>
 <br/>
</div>


Customer Service Coordinator

Huhtamaki

<div>
 <strong>
  Enjoy a career, packaged with care, whilst helping protect food, people and the planet
  <br/>
  <br/>
 </strong>
 We are a key global provider of sustainable packaging solutions. We&rsquo;re on a mission to make all packaging recyclable, reusable, or compostable. Every day, we ensure the hygiene and safety of food and drink for people around the world. We are Huhtamaki.
 <br/>
 <br/>
 You could be part of our vision. Because it&rsquo;s our talented people that make it happen. Our people on the shop floor producing innovative, sustainable products. Our people in our offices delivering excellence for our customers every day. It&rsquo;s every one of us working together.
 <br/>
 <br/>
 We offer a place where you can feel safe, be supported, and make an impact so we can all focus on the future together.
 <br/>
 <br/>
 <strong>
  Your opportunity
  <br/>
  <br/>
 </strong>
 We&rsquo;re currently looking for a Customer Service Senior Specialist for our Huhtamaki Flexible Packaging T&uuml;rkiye. In this position, Plans and follows up the entire operation process from order entry to delivery. Enhance customer relationships, ensures that the volume of work produced meets product/service standards and quality standards. Manages complaints and issues affecting.
 <br/>
 <br/>
 You will report to Customer Services Team Leader and be part of the Customer Service team.
 <br/>
 <br/>
 <strong>
  Where you&rsquo;ll be
  <br/>
  <br/>
 </strong>
 You will be located at our Esenyurt site in &Idot;stanbul / T&uuml;rkiye and you should be within reasonable commuting distance from here.
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Be Doing
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Plans and follows up the entire operation process from order entry to delivery.
  </li>
  <li>
   Enhance customer relationships, ensures that the volume of work produced meets product/service standards and quality standards.
  </li>
  <li>
   Manages complaints and issues affecting.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You&rsquo;ll Bring To The Role
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage and process incoming customer orders with accuracy and efficiency
  </li>
  <li>
   Respond to customer inquiries and complaints in a timely and professional manner
  </li>
  <li>
   Record, track, and follow up on customer requests and feedback
  </li>
  <li>
   Maintain regular and clear communication with customers to ensure satisfaction and loyalty
  </li>
  <li>
   Coordinate with Sales, Logistics, and Production teams to ensure seamless order execution
  </li>
  <li>
   Generate reports related to order status, customer issues, and service metrics
  </li>
  <li>
   Support continuous improvement initiatives in customer service processes
  </li>
  <li>
   Provides customer service to customers and sales team to develop, sell, and successfully implement solutions that will meet the client&rsquo;s needs. Supports sales and the distribution channel and manage complaints and other issues affecting customer orders.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer In Return
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The opportunity to work and grow in a truly global organization, collaborating with professionals in a global context.
  </li>
  <li>
   LinkedIn Learning Access and wide development opportunities
  </li>
  <li>
   Strong benefits package
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Go ahead, apply today!
  <br/>
  <br/>
 </strong>
 If this sounds like a good fit, then we&rsquo;d love to hear from you
 <strong>
  .
 </strong>
 Once we review applications, we&rsquo;ll then reach you.
 <br/>
 <br/>
 Please note that we will be reviewing applications throughout the application period. You&rsquo;re your application is reviewed, one of our Talent Acquisition team will reach out with feedback. Candidates should expect a 2-3 stage interview process as well as an online assessment.
 <br/>
 <br/>
 Join us. Help protect food, people and the planet.
</div>


Customer Service Senior Specialist

CMA CGM

ID: 572400
<br><br>
<b>Location:</b><br>
Istanbul, TR
<br><br>
Customer Service Professional Turkey
<br><br>
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
<br><br>
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
<br>Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
<br><br>
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
<br><br>
<b>Role & Responsibilities:</b><br>
Serve the customer in all queries and requirements and inform him/her on any shortcomings based on initial conditions (cost, delay...), according to Group business requirements,
<br>Coordinate internally and/or respond to customer queries related to shipment
<br>Monitor shipment according to customer status and track & trace upon delivery
<br>Record and update information on customer profiles
<br><br>
<b>Qualifications:</b><br>
Bachelor’s degree in a relevant field (preferably in Logistics, International Trade, or Business Administration),
<br>Minimum 2 years of professional experience in a Customer Service role within the logistics/shipping industry,
<br>Strong ability to manage multiple tasks and priorities effectively,
<br>Proactive approach with strong problem-solving and communication skills,
<br>Fluency in written & verbal English is a must (part of the interview will take place in English),
<br>Able to work in the office 4 days per week (hybrid) in Istanbul.
<br><br>
<b>What we offer:</b><br>
Working in an agile, flexible, digital, and social culture
<br>Flexible working hours
<br>Working 40 hours a week
<br>Hybrid working
<br>Birthday day off
<br><b>Fruit Day:</b> every Wednesday
<br>Happy hours
<br>Yearly bonus
<br>Transportation
<br>Life insurance
<br>Meal Allowance (Cash/monthly)
<br>Employee Assistance Program
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During the recruitment process, the personal data you provide in your CV is processed for purposes including contacting you, implementing human resources policies and procedures, managing candidate selection and placement processes, conducting reference checks, and ensuring security. For more detailed information about how your data is processed, please refer to our Employee Candidate Privacy Notice.
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We have zero tolerance for inequality and are deeply committed to fostering Diversity, Equity, and Inclusion (DE&I) at every level of our organization. As HR and business partners, we actively drive and support initiatives that build a more inclusive and equitable workplace for all
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Come along on CMA CGM’s adventure !

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