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contract logistics operation supervisor

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customer services professional-technical support

customer service logistics specialist

Minerals Technologies Inc.

<div>
 
 
 Customer Service &amp; Logistics Specialist
 
 
 
 
 Specialties&nbsp;
 
 
 
 
 
 
 
 Minerals Technologies Inc.
 
 &nbsp;(MTI) is a leading, technology-driven specialty minerals company that develops, produces, and markets a broad range of mineral and mineral-based products, related systems and services. MTI serves a wide range of consumer and industrial markets, including household and personal care, paper, foundry, steel, construction and environmental solutions around the world. MTI focuses on two major segments &ndash;&nbsp;
 
 Consumer &amp; Specialties
 
 &nbsp;and&nbsp;
 
 Engineered Solutions
 
 .&nbsp;
 
 
 
 
 
 The
 
 &nbsp;Specialty Minerals (SMI)&nbsp;
 
 segment produces and sells the synthetic mineral product precipitated calcium carbonate (PCC), mines mineral ores and processes and sells natural mineral products, primarily limestone and talc. This segment's products are used principally in the paper, building materials, paint and coatings, glass, ceramic, polymer, food, automotive and pharmaceutical industries.
 
 
 
 
 
 
 
 
 
 We currently have an exciting opportunity for a
 
 Customer Service &amp; Logistics Specialist
 
 based at our facility in Istanbul, Turkey.
 
 
 
 Customer Service &amp; Logistics Specialist is responsible for (but not limited to) customer service for all domestic and international customers, responding to customer requests in timely and efficient manner, obtaining carrier rates, arranging freight and domestic and export operations in coordination with the Sales and Manufacturing Teams, and follows up all the domestic and international orders and shipments to ensure timely delivery and customer satisfaction.
 
 
 Excellent English both verbal and written skills required. Occasional coverage for other countries and regions may be required.&nbsp;
 
 
 
 
 
 
 MAIN DUTIES AND RESPONSIBILITIES:
 
 
 
 
 
 <ul>
 <li>
 Management of customer service, order management, including pricing, proforma invoices, credit/collection, new customer, and location set up for both local and abroad customers.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Daily management of logistics, warehousing, and shipments for both local and abroad customers.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Inventory control &ndash; insuring safety stock and kanban system are in place for abroad customers.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Oversight of dispatching of product from site, invoicing and completion of all shipping documentation for local customers.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Manage and maintain carrier and distributor contracts in company contract management system.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Responsible for sales, inventory, customer complaint reporting and Voice of the Customer (VOC) surveys.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Demand Planning including organization of sales forecast for operations plan &amp; interface with financial team.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 KPI&rsquo;s include OTIF, Invoice Accuracy, Customer Responsiveness
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Booking sales orders in Oracle for local customers
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Sending problematic orders to EMEA team (hold customer)
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Raising the sales invoices, scanning of the AP invoices received to paywiz for Local customers
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Coding proper product line on the invoices.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Entering DFF columns on freight recovery report.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Preparing monthly forecast report for month end close.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Working with accounting team closely and responding queries related accounting and finance of the operation.&nbsp;
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Ensure company safety targets are met.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Duties and responsibilities may be assigned or reassigned to this job at any time.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Actively participates in the implementation of sustainable improvement processes, such as 5S, Kaizen, Daily Management Control, Standard Work and Problem Solving.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 REQUIREMENTS:
 
 
 
 
 
 
 
 
 
 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.&nbsp;The requirements listed below are representative of the knowledge, skill, and /or ability required.&nbsp;Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 
 
 
 
 EDUCATION and/or EXPERIENCE
 
 &nbsp;
 
 
 Bachelor&rsquo;s degree (B.S./B.A.) from a four-year university.
 
 
 Minimum 3 years of experience, performing International Customer Service and Logistics in a manufacturing environment with in depth knowledge of export documentation and compliance requirements.
 
 
 Experience in an ERP system integrated environment, preferably with Oracle E-Business Suite Applications.
 
 
 Proficiency with MS Word, Excel, Outlook and Internet a must
 
 
 
 
 
 
 COMMUNICATION SKILLS
 
 &nbsp;
 
 
 Possess excellent English language verbal and written skills and effectively present communication/information when required.
 
 
 Must be reliable, well organized and able to work independently, with minimal supervision
 
 
 Strong collaborative, problem solving and interpersonal skills, very detail oriented with proven ability to prioritize
 
 
 
 
 
 
 TRAVEL&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 
 Travel may occur on an infrequent basis.
 
 
 
 &nbsp;
 
 
 
 
 PHYSICAL DEMANDS
 
 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.&nbsp;Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 
 
 
 
 
 
 
 WORK ENVIRONMENT
 
 &nbsp;
 
 
 While performing the duties of this job, the employee is typically required to regularly conduct work in a controlled office environment, moving around the office as needed, sitting at a desk, using office equipment, including but not limited to a personal computer, fax machine, copier and telephone, read, write, listen, speak, and understand English, have the ability to work independently, be dependable and maintain confidential information, integrity and composure at all times.
 
 
 
 
 
 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.&nbsp;Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 
 
</div>

Customer Service & Logistics Specialist

Empa Electronics

<div>
 
 
 Join Empa Electronics as a Purchasing and Procurement Specialist
 
 
 
 Empa Electronics, the leading electronic components distributor since 1981, is known for its innovative approach to distribution.
 
 
 
 
 
 
 Position Requirements:
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree,
 </li>
 <li>
 Good command of English,
 </li>
 <li>
 Good knowledge of MS Office Programs,
 </li>
 <li>
 Min 2 years of relevant experience,
 </li>
 <li>
 Being able to work in a team,
 </li>
 <li>
 Operational Excellence &amp; Customer Oriented.
 </li>
 </ul>
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Registering orders to the system and open Purchase Orders to the Suppliers,
 </li>
 <li>
 Follow up of order backlogs and coordinate shipment with convenient carriers,
 </li>
 <li>
 Providing appropriate coordination services with related departments within the company for shipment preparation and logistics,
 </li>
 <li>
 Following supplier and customer shipment guidelines,
 </li>
 <li>
 Following customer needs and complaints,
 </li>
 <li>
 Providing the demands from all suppliers within the framework of the service standard and making the necessary guidance,
 </li>
 <li>
 Supply Chain Management.
 </li>
 </ul>
 
 
</div>

Purchasing and Procurement Specialist

Zoomlion Türkiye

<div>
 
 Founded in 1992, Zoomlion Heavy Industry Science &amp; Technology Co., Ltd. is mainly engaged in developing and manufacturing major high-tech equipment in the areas of the engineering industry and agricultural industry. With more than 20 years of innovation and development, the company is now a global enterprise possessing 10 major categories and 56 product lines, as well as nearly 600 leading products. Zoomlion has manufacturing bases around the world, among which there are 14 large industrial and technological parks in China. Zoomlion has covered more than 100 countries and regions worldwide.
 
 
 
 
 
 At Zoomlion, we aim to help improve the lives of people around the world -- and that includes our team members. We want you to build a long-term career, not simply find a job. By joining Zoomlion, you become a part of some of the most famous brands in the manufacturing industry. You also gain access to global career opportunities. Zoomlion is a company where you can work and grow. Join our winning team and help build a better world. Whether experienced specialists or young professionals, Zoomlion is always pleased to welcome qualified and committed employees where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.
 
 
 We are in search of a
 
 Senior Import Specialist
 
 to join the Zoomlion Family.
 
 
 
 
 
 
 What do we expect from you?
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 </li>
 <li>
 Drives a culture of &ldquo;Do It Safely, Do It Right the First Time&rdquo; with actions and words on a daily basis,
 </li>
 <li>
 
 Having a minimum of 7 and plus years in Logistics and excellent knowledge in Sea Import, Internal Transport and Customs Clearence is a must,
 
 </li>
 <li>
 
 Having very good knowledge in incoterms is a must,
 
 </li>
 <li>
 
 Speaking, Understanding ad Writing Fluency in English is a must,
 
 </li>
 <li>
 Safely and efficiently performs assigned processes to meet the required daily logistics activities,
 </li>
 <li>
 Collaborates and communicates with Headquarters logistics office, customer service representatives, and others involved in the shipment,
 </li>
 <li>
 Tracks, traces, and updates the status of shipments,
 </li>
 <li>
 Controlling all movements of related products and materials inside and outside the company,
 </li>
 <li>
 Knowledge in Storage, distribution, transportation, planning of systems,
 </li>
 <li>
 Coordinating between departments and service providers,
 </li>
 <li>
 Responsible of reporting to Global Office Headquarters Logistics Department
 </li>
 <li>
 </li>
 <li>
 
 Qualifications / Skills:
 
 </li>
 <li>
 </li>
 <li>
 Quick learner with the ability to handle multiple tasks simultaneously, maintain focus and adapt to a variety of challenges,
 </li>
 <li>
 Ability to conduct detailed procedures in a time-constrained environment,
 </li>
 <li>
 Good written and verbal communication skills
 </li>
 <li>
 
 Fluency in written and spoken English,
 
 </li>
 <li>
 Having a Class B driver's license and be an active driver,
 </li>
 <li>
 Strong sense of time organization and urgency,
 </li>
 <li>
 Able to work independently and within a team.
 </li>
 </ul>
 
 
 
 
 
 Education, Experience, and Licensing Requirements:
 
 
 <ul>
 <li>
 Graduated from foreign trade, business, and related departments of universities,
 </li>
 <li>
 7+ years of relevant industry experience in logistics operations,
 </li>
 <li>
 7+ years of shipping, receiving, warehouse operations, inventory management, and import/export operations experience,
 </li>
 <li>
 Detailed and meticulous,
 </li>
 <li>
 Experience in filing,
 </li>
 <li>
 Experience processing shipments using UPS, DHL, and FedEx software Basic proficiency with MS Office Word, Excel, PowerPoint or Google Docs, Sheets, and Slides,
 </li>
 <li>
 Will be able to adapt to flexible working hours when necessary and during busy periods.
 </li>
 </ul>
 
 
 
 
 
 Core Competencies
 
 
 <ul>
 <li>
 Customer Focused
 </li>
 <li>
 Time Management
 </li>
 <li>
 Reporting Skills
 </li>
 <li>
 Communication Skills
 </li>
 <li>
 Self-development
 </li>
 <li>
 Problem Solving and Manages Complexity
 </li>
 <li>
 Action and Solution Oriented
 </li>
 <li>
 Decision Quality
 </li>
 <li>
 Ethics &amp; Values
 </li>
 <li>
 Integrity &amp; Trust
 </li>
 </ul>
 
 
 
 
 Seniority Level: Senior Specialist
 
 
 Industry: Heavy Equipment Machinery
 
 
 Employment Type: Full-time
 
 
 Job Functions: Logistics
 
 
 Location: Istanbul
 
</div>

Senior Import Specialist

<div>Bir işe başvurmadan &ouml;nce, bu sayfanın sağ &uuml;st k&ouml;şesinde bulunan se&ccedil;eneklerden dil tercihinizi se&ccedil;in.
Bir Fortune Global 500 şirketinde bir sonraki fırsatınızı keşfedin. Yenilik&ccedil;i olanaklar hayal edin, tatmin edici iş k&uuml;lt&uuml;r&uuml;m&uuml;z&uuml; deneyimleyin ve her ge&ccedil;en g&uuml;n daha iyi olmanıza yardımcı olacak yetenekli ekiplerimizle &ccedil;alışın. UPS'i yarınlara taşımak i&ccedil;in ne gerektiğini biliyoruz - benzersiz bir beceri + hırs kombinasyonuna sahip insanlar. Kendinizi veya ekiplerimizi y&ouml;netmek i&ccedil;in gerekli niteliklere ve motivasyona sahipseniz, becerilerinizi kullanmaya ve sizi bir sonraki seviyeye taşımaya hazır rollerimiz var.
İş A&ccedil;ıklaması:
Job Title: Sales Support Specialist
Job Summary:
The Sales Support Specialist plays a key role in driving sales effectiveness by supporting sales operations, enhancing client engagement, and ensuring accurate and timely execution of sales processes. This role works closely with the Sales Manager and cross-functional teams to manage customer communications, coordinate sales initiatives, and maintain sales tools and reporting. A strong understanding of, client service, and process improvement is essential.<div></div>
Key Responsibilities:
Sales Operations &amp; Support<ul><li>
Assist the Sales Manager with implementation of sales strategies, campaigns, and operational procedures across regions and sectors.</li><li>
Coordinate and support sales initiatives, including, business plans, and sales presentations.</li><li>
Maintain and prepare internal sales reports, dashboards, and recognition programs.</li><li>
Monitor proposal status and follow up with internal stakeholders to ensure timelines are met.</li></ul>
Process &amp; Systems Support<ul><li>
Help manage and maintain sales-related tools and platforms; assist team members with system usage and troubleshooting.</li><li>
Identify opportunities to streamline workflows and improve internal processes related to client service and sales support.</li><li>
Participate in rollout and user testing of tools and systems that enhance sales productivity and customer experience.</li></ul><div></div>
Qualifications:<ul><li>
Bachelor&rsquo;s Degree in Business, Marketing, or a related field (required).</li><li>
2&ndash;3 years of experience logistics industry (required).</li><li>
Strong proficiency in Microsoft Office Suite (especially Excel and PowerPoint).</li><li>
Familiarity with CRM or sales platforms (e.g., Salesforce) is a plus.</li><li>
Excellent written and verbal communication skills in English.</li><li>
Strong attention to detail, organization, and time management.</li><li>
Customer-focused mindset with ability to collaborate across teams.</li></ul> 
&Ccedil;alışan T&uuml;r&uuml;: 
Kalıcı 
UPS; ayrımcılığın, tacizin ve misillemenin olmadığı bir iş yeri sağlamayı taahh&uuml;t eder.</div>

Sales Support Specialist

<div><div>We&rsquo;re looking for Planning Specialist across our business located in Maltepe, İstanbul! 
</div><div>
Let's be the part of our #TogetherUnstoppable team! 
</div><div>
DHL is a brand with a vision to become &ldquo;The logistics company for the world&rdquo;. Our promise to customers is to provide simplifying services and sustainable solutions and to always demonstrate respect without compromising on results. 
</div><div>
DHL Supply Chain is providing supply chain management and consulting like warehousing, distribution, managed transportation services and value-added services in consumer, retail, life science &amp; healthcare, technology, engineering &amp; manufacturing and automotive sectors. We are active in more than 60 countries and territories, employing around 120,000 people. DHL Supply Chain located in 2400 locations all over the world and manages approx. 23 million m2 storage area. 
</div><div>
DHL Supply Chain Turkey started its operations in 2000 providing warehousing, distribution, labeling, packaging, technical services, home delivery, spare parts logistics and reverse logistics services. DHL Supply Chain Turkey serving leading companies in consumer, retail, healthcare, automotive, engineering &amp; manufacturing and technology sectors with more than 2000 employees in 370 thousand m2 warehousing space. 
</div><div>
Qualifications:</div><ul><li>Preferably bachelor&rsquo;s degree in Industrial Engineering, International Logistics or related fields</li><li>Having knowledge on logistics processes is strong asset</li><li>Able to work under pressure and meet deadlines</li><li>Minimum Upper Intermediate in English both verbal and writing is a must</li><li>Very good command of MS Office tools</li><li>Strong organization and planning skills</li><li>Willing to work cooperatively as a team member</li><li>High customer focus and teamwork spirit</li></ul><div> 
Job Description</div><ul><li>Following daily open orders and make sure that about their logistical organization</li><li>Managing 3rd PL firms according to customer needs</li><li>Making a long-term critical part analysis</li><li>Providing the parts to production lines in time without any production loss</li><li>Deciding MOT (mode of transportation) in short-term and long term by optimizing budget cost.</li><li>Optimizing the route definition for under the cross-docking service.</li><li>Managing material flow during contingency or disaster periods, creating alternative flow plans to feed production according to JIT principles</li><li>Making risk and root cause analysis for all supply chain processes and establishing of precautions and emergency plans</li><li>Supporting daily, weekly and monthly reports</li></ul></div>

LLP - Planning Specialist (MP&L)

Alfa Laval

<div><div>Every day, we get opportunities to make a positive impact &ndash; on our colleagues, partners, customers and society. Together, we&rsquo;re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping. 
 
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.</div><div></div><div>
We are seeking a Customer Support Specialist to provide proactive, hands-on support to customers and Field Service Engineers. This role manages orders, including spare parts and equipment, throughout the entire order-to-cash process, from order entry to invoicing. You will keep customers informed on delivery status while coordinating internal teams and processes to ensure timely, accurate, and successful order fulfillment.</div><div></div><div>
Key Responsibilities:</div><div></div><ul><li>
Manage the full order-to-cash process for complex orders, from acceptance to invoicing.</li><li>
Oversee order fulfillment, procurement of equipment and parts, technical coordination, cost monitoring, warehousing, shipping, and invoicing.</li><li>
Serve as main contact for customers, providing updates on order status and delivery timelines.</li><li>
Handle purchasing, supplier documentation, and international trade logistics (export/import, customs).</li><li>
Track backlog and work-in-progress; manage customer and supplier claims.</li><li>
Coordinate with the factory and company headquarters.</li><li>
Schedule deliveries and send shipment notifications.</li><li>
Assist with payment follow-ups and reminders.</li></ul><div></div><div>
What you know:</div><div></div><ul><li>
Bachelor&rsquo;s degree in business administration, Supply Chain, Logistics, Engineering, or a related field (or equivalent practical experience).</li><li>
Experience handling complex and technical orders (e.g., spare parts, equipment, field services)</li><li>
Experience with international trade processes, including export/import logistics and customs clearance</li><li>
Fluency in Turkish, good knowledge of English</li><li>
Strong organizational and multitasking abilities.</li><li>
Excellent communication and customer service skills.</li><li>
High attention to detail and accuracy.</li><li>
Proactive and solution-oriented mindset.</li></ul><div></div><div>
What&rsquo;s In It For You:</div><div></div><ul><li>
We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.</li><li>
Exciting place to build a global network with different nationalities to mingle and to learn.</li><li>
Your work will have a true impact on Alfa Laval&rsquo;s future success, you will be learning new things, every day.</li></ul><div></div><div>
Our commitment to integrity</div><div> 
We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate&rsquo;s fit to a role. To help us achieve this, we apply Pymetrics assessments. Upon application, you will be invited to play the assessment games and completing them is mandatory.</div></div>

Customer Support Specialist

Noatum Logistics

<div>
 
 We are looking for a new team member to join us as
 
 Isotank Operations Specialist
 
 for our Isotank Container Department in Noatum T&uuml;rkiye &Idot;stanbul Office.
 
 
 
 
 
 Job Description
 
 
 
 
 
 We are currently recruiting for
 
 Isotank Operations Specialist
 
 to join our Isotank Container Department. You will be joining a professional and international team with extensive knowledge of the industry. Working closely with our customers and vendors, you will provide customers with excellent service. Your expertise ensures that we will continue to set the industry benchmark for seamless and efficient operations.
 
 
 
 
 
 Stolt Tank Containers (STC) is a leading provider of door-to-door transportation services for bulk- liquid chemicals and food-grade products with a fleet of more than 50,000 tank containers.
 
 
 
 
 
 We help our customers improve their supply chain management, by minimizing costs and increasing efficiency. Our culture champions digitalization, collaboration and continuous improvement, as well as a commitment to a sustainable future. Our people share our business goals to continuously improve, innovate and challenge the everyday.
 
 
 
 
 
 What You Will Be Doing
 
 
 
 
 
 As Isotank Operations Specialist, you will execute operational logistics requirements necessary for the successful import and/or export of orders as accepted by STC, to the customer&rsquo;s satisfaction.
 
 
 
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Plan and execute logistics requirements necessary for the successful export and/or import of orders as accepted by STC, to the customer&rsquo;s satisfaction; Accomplish tasks before deadline given by Isotank Container Director.
 </li>
 <li>
 Manage day-to-day operational emergencies in your area and to inform Isotank Container Director any serious incidents.
 </li>
 <li>
 Work cooperatively with colleagues to balance workloads, resulting in the effective and timely updating of necessary information, customer communication, freight billing, collections and documentation requirements.
 </li>
 <li>
 Colloborating with the Isotank Container Team weekly, monthly and end of month activities demanded by the business and come up with resolution of any cost control or invoicing issues.
 </li>
 <li>
 Execution of the entire operation process for the customers under her/his responsibility,
 </li>
 <li>
 Execution of all coordination with Stolt, equipment selection, follow-up,
 </li>
 <li>
 Processing of reservations from Stolt or local customers,
 </li>
 <li>
 Ensuring the flow of information by making timely and complete notifications to all relevant units,
 </li>
 <li>
 Tank container selection, execution of internal transportation process, follow-up of temporary acceptance procedures,
 </li>
 <li>
 Opening and tracking files in the Stolt program,
 </li>
 <li>
 Creating files in SOFT program, making income/expense entries,
 </li>
 <li>
 Following the customs stages of the organized shipments,
 </li>
 <li>
 Follow-up, control and preparation of documentation (HBL &amp; MBL) processes,
 </li>
 <li>
 Printing HBL and issuing invoices after the ship's departure,
 </li>
 <li>
 Ensuring that the relevant documents are delivered to the customers by proceeding in coordination with the finance unit,
 </li>
 <li>
 Resolving erroneous invoices by negotiating with the ship owner or suppliers,
 </li>
 <li>
 Complete and timely preparation of periodic reports.
 </li>
 </ul>
 
 Qualifications
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree,
 </li>
 <li>
 Minimum 2 year operations experience in the tank container industry or a comparable alternative.
 </li>
 <li>
 Advanced level of English.
 </li>
 <li>
 Strong international experience, and awareness of cultures.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Must be ethical, impartial, organized, detail oriented and able to prioritize, and set goals.
 </li>
 </ul>
 
 
</div>

Isotank Operations Specialist

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