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customer service consultant

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customer experience representative

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customer service manager

customer service manager ( fluent english speaker) Jobs in Finance Jobs In House Logistics Coordinator Jobs In Finance Jobs In House Logistics Coordinator Jobs In Marketing Jobs In Cairo

customer service manager ( fluent english speaker)

customer service manager fluent english speaker

51Talk

<div>
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 
 Lead and manage a team of telesales representatives to achieve enrollment targets
 
 </li>
 <li>
 
 Develop sales scripts, call strategies, and objection-handling techniques tailored to academic offerings
 
 </li>
 <li>
 
 Monitor daily performance metrics (calls, conversion rates, enrollments) and provide regular coaching
 
 </li>
 <li>
 
 Ensure high-quality customer interactions aligned with brand and service standards
 
 </li>
 <li>
 
 Collaborate with marketing and admissions teams to align leads, campaigns, and messaging
 
 </li>
 <li>
 
 Handle escalated inquiries and support the team in closing high-potential prospects
 
 </li>
 <li>
 
 Conduct regular training sessions to improve product knowledge and telesales skills
 
 </li>
 <li>
 
 Generate and present performance reports and recommendations to senior management
 
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 
 Minimum 5 years of experience in telesales, sales or any related field, including 3 years in a leadership or supervisory role.
 
 </li>
 <li>
 
 Strong leadership, communication, and team-building skills
 
 </li>
 <li>
 
 Target-oriented with a strong track record of meeting or exceeding sales goals
 
 </li>
 <li>
 
 Familiarity with CRM systems and sales reporting tools
 
 </li>
 <li>
 
 Professional proficiency in English in both writing and speaking.
 
 </li>
 </ul>
 
 
</div>

Customer Service Manager ( Fluent English Speaker)

Henkel

<div>
 
 About this Position
 
 Join our Market Intelligence team in Global Business Solution in Cairo (GBS+ Cairo) and support data analysis, reporting, and insights generation across Marketing &amp; Sales.
 
 
 
 What You&acute;ll Do
 
 
 
 <ul>
 <li>
 Execute and support in market, client, and customer reporting as well as participate in basic or advanced data analysis activities in Marketing &amp; Sales such as (non-exhaustive examples):
 </li>
 <li>
 Market Share / Brand Management / Competitor / Customer analysis
 </li>
 <li>
 Promotion / Market development / Launch Control / Sales Effectiveness analysis
 </li>
 <li>
 Category / Channel / Pricing analysis
 </li>
 <li>
 Client channel turnover / profitability
 </li>
 <li>
 Prepare ad-hoc reports that are used for decision making purposes by global process owners
 </li>
 <li>
 Support and cooperate in harmonization initiatives and migration projects
 </li>
 <li>
 Test and analyze necessary changes and advise on future steps in adherence with the guidelines of Henkel's framework and the MS (Marketing &amp; Sales) team
 </li>
 <li>
 Handle projects related to system enhancements and process improvements
 
 
 </li>
 </ul>
 
 What makes you a good fit
 
 
 
 <ul>
 <li>
 Bachelor's Degree in Business Administration or any relevant study
 </li>
 <li>
 1-2 years of relevant work experience
 </li>
 <li>
 Fluent English Speaker
 </li>
 <li>
 Advanced in Microsoft Office applications, especially Excel, PowerPoint &amp; Power BI
 </li>
 <li>
 High level of data analytical skills as well as adequate communication and presentation capabilities
 </li>
 <li>
 Knowledge of Alteryx SQL is a plus
 
 
 </li>
 </ul>
 
 Some perks of joining Henkel
 
 
 
 <ul>
 <li>
 Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
 </li>
 <li>
 Diverse national and international growth opportunities
 </li>
 <li>
 Globally wellbeing standards with health and preventive care programs
 </li>
 <li>
 Gender-neutral parental leave for a minimum of 8 weeks
 </li>
 <li>
 Employee Share Plan with voluntary investment and Henkel matching shares
 </li>
 <li>
 Comprehensive Health Insurance for employee + dependents
 </li>
 <li>
 Employee Assistance Programme provides a wide range of mental health and wellbeing benefits
 
 
 </li>
 </ul>
 At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.
</div>

Market Intelligence Analyst

Emirates NBD

<div>
 
 
 
 Qualifications:
 
 
 
 
 
 
 <ul>
 <li>
 Fresh Graduates or a 1-year experience in a relevant job.
 </li>
 <li>
 Bachelor&rsquo;s degree with minimum grade Good.
 </li>
 <li>
 Fluent English Language.
 </li>
 <li>
 Good Communication Skills
 </li>
 </ul>
 
 
 
 
 
 
 
 Job Description:
 
 
 
 
 
 
 
 <ol>
 <li>
 Provide service assistance to all walk in PRB customers in the branch and attend to customer complaints during agreed TAT.
 </li>
 <li>
 Assist priority banking relationship Managers in managing customer accounts and the execution of daily transactions and quieries.
 </li>
 <li>
 Solicit new to bank customers according to specified goals and targets as well as cross selling.
 </li>
 <li>
 Refer customers to the Priority Banking Relationship Managers.
 </li>
 <li>
 Understand and promote value proposition.
 </li>
 <li>
 Maintain the relationship with other departments and branches in the bank.
 </li>
 <li>
 Maintain follow-up process on all transactions .
 </li>
 <li>
 Update the priority Banking Relationship Manager through regular reporting about daily activities and achievements.
 </li>
 <li>
 Maximize profitability by deepening customer relationship, referrals and cross-selling.
 </li>
 <li>
 Prepare, and review all required reports and KYC forms to ensure that all transactions are adhered to the bank&rsquo;s policies and procedures.
 </li>
 <li>
 Verify clients&rsquo; signature
 </li>
 </ol>
 
 
</div>

Priority Banking Customer Service Officer

<div>
 
 About this Position
 
 The position is part of the Global Business Solution in Cairo (GBS+ Cairo), in the Source to Pay Process specifically handling the operation of Purchase to Pay Specialist.
 
 
 
 What You&acute;ll Do
 
 
 
 <ul>
 <li>
 Post incoming invoices in regards with purchase orders created.
 </li>
 <li>
 Checking the invoice data input to ensure the accuracy of the final posting.
 </li>
 <li>
 Respond to vendor queries related to invoicing and payments.
 </li>
 <li>
 Implement invoice verifications controls to ensure quality.
 </li>
 <li>
 Conducts monthly reconciliations on vendor accounts and perform regular clearing.
 </li>
 <li>
 Supports and implements Continuous Process Improvements
 
 
 </li>
 </ul>
 
 What makes you a good fit
 
 
 
 <ul>
 <li>
 Bachelor's degree in business administration, Accounting, or Finance.
 </li>
 <li>
 Max 1 year experience in Purchase to pay or accounts payable or any relevant fields.
 </li>
 <li>
 Fluent English &amp; French speaker with excellent communication skills both in written and verbal.
 </li>
 <li>
 Proficient user of Microsoft Office applications
 </li>
 <li>
 Strong &amp; proactive problem-solving skills and ability to think creatively about stakeholder satisfaction.
 
 
 </li>
 </ul>
 
 Some perks of joining Henkel
 
 
 
 <ul>
 <li>
 Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
 </li>
 <li>
 Diverse national and international growth opportunities
 </li>
 <li>
 Global wellbeing standards with health and preventive care programs
 </li>
 <li>
 Gender-neutral parental leave for a minimum of 8 weeks
 </li>
 <li>
 Employee Share Plan with voluntary investment and Henkel matching shares
 </li>
 <li>
 Comprehensive Health Insurance for employee + dependents
 </li>
 <li>
 Employee Assistance Programme provides a wide range of mental health and wellbeing benefits
 
 
 </li>
 </ul>
 At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.
</div>

Purchase to Pay Specialist (One Year Contract - French Speaker)

<div>
 At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you're up for challenging the status quo, join our team of pioneers and make your mark on the future with us.
 
 
 
 Do you dare to make an impact?
 
 
 
 
 Your Role
 
 
 
 <ul>
 <li>
 Generate Value from data by providing relevant analytical insights gathered from data assets. Identifies, analyses, and interprets trends or patterns in complex datasets.
 </li>
 <li>
 Prioritizes information needs, including capturing requirements, building data flows, datasets, reports, and dashboards
 </li>
 <li>
 Automates &amp; maintains new and existing data models: identifies methods that to continuously improve data integrity across data sources
 </li>
 <li>
 Provides quality assurance of imported data. Supports initiatives for data integrity &amp; normalization
 </li>
 <li>
 Keeps up to date with latest industry trends, and proposes new technologies / systems based on research or industry best practices
 
 
 </li>
 </ul>
 
 YOUR SKILLS
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Business informatics, Networks Engineering, or any relevant study
 </li>
 <li>
 2-4 years of relevant work experience
 </li>
 <li>
 Fluent English speaker with excellent communication skills and teamwork abilities
 </li>
 <li>
 Proficient user of MS Office applications (Word, Excel, and PowerPoint)
 </li>
 <li>
 Mandatory Experience in Data Visualization (specifically Power BI) and Python with business acumen.
 </li>
 <li>
 Preferrable experience in Microsoft Azure and SAP Process knowledge with Networking &amp; Opportunity Management Skills
 
 
 </li>
 </ul>
 Henkel is an equal opportunity employer. We look for a diverse team of individuals who possess different backgrounds, experiences, and mindsets.
</div>

Sustainability Data Analyst

TP Egypt

<div>
 
 Customer Service Representative (English Account) &ndash;
 
 Cairo, Egypt
 
 
 
 
 
 
 
 TP Egypt | On-site | Full-time
 
 
 
 
 
 
 ⸻
 
 
 
 
 
 
 What We Offer:
 
 
 <ul>
 <li>
 Net salary up to 19,700 EGP (including KPIs in Euros)
 </li>
 <li>
 Sales incentives and performance bonuses in USD
 </li>
 <li>
 Overnight allowance up to 2,000 EGP
 </li>
 <li>
 Transportation provided across Cairo &amp; Giza
 </li>
 <li>
 Medical &amp; social insurance coverage
 </li>
 <li>
 Career growth opportunities &ndash; promotion after 6 months
 </li>
 </ul>
 
 
 
 
 ⸻
 
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Graduates &amp; undergraduates are welcome to apply
 </li>
 <li>
 Fluent English speakers
 </li>
 <li>
 Ready to start immediately
 </li>
 </ul>
 
 
 
 
 ⸻
 
 
 
 
 
 If you are interested in this opportunity, please contact us via WhatsApp to submit your CV. We will then arrange the first interview!
 
 
 https://wa.me/201113650550
 
</div>

Customer Support Specialist (B1+/B2 English)

<div>
 
 
 
 Job Description:
 
 
 
 
 1-Responsible to handle the various operations' transaction in accuracy and efficiency as per bank procedures.
 
 
 2. Handle customer queries &amp; complaints &amp; escalate as appropriate.
 
 
 3. Cross Selling of bank products.
 
 
 4. Encourage and educate clients to use ATM machines, I Net &amp; any other product.
 
 
 5. Handle the first line maintenance in house ATM.
 
 
 6. Handle client's requests efficiently, promptly as per Bank&rsquo;s procedures.
 
 
 7. Follow-up the execution of clients' instructions in co-ordination with concerned departments, to ensure proper &amp; accurate service delivery in timely manner.
 
 
 8. Safe keeping of all bank valuables.
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 <ul>
 <li>
 Fresh Graduates or a 1-year experience in a relevant job.
 </li>
 <li>
 Bachelor&rsquo;s degree with minimum grade Good.
 </li>
 <li>
 Fluent English Language.
 </li>
 <li>
 Good Communication Skills
 </li>
 </ul>
 
 
</div>

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