customer service manager

<div>
 Highly experienced Customer Experience (CX) Design Manager to lead and shape our customer experience strategy. In this role, you manage a team of CX designers and work closely with senior stakeholders to develop and execute strategies that enhance customer satisfaction and drive business success. You be responsible for overseeing the design and optimization of customer journeys, ensuring that every interaction is seamless and aligned with our business objectives. Webchat Manager Experience is Mandatory
</div>

Operations Manager-Voice-Customer Service

Amazon

<div>
 
 Description
 
 
 
 At Amazon, HR Partners (HRP) provide high-judgment HR support to managers across levels at scale, enabling them to become force multipliers for customer impact and positive employee experience. They demonstrate advanced knowledge of HR policies, processes, and tools, acting as trusted consultants to managers and senior managers. HRPs work backwards from the voice of the manager to deliver personalized experiences and drive large-scale initiatives using technology and simplified processes that match the speed and agility of our business. They operate independently as subject matter experts with deep knowledge of regional programs and policies, collaborating extensively with PXT teams including HR Business Partners, Employee Relations, IXT, Legal, and others to provide integrated people solutions. As established practitioners, they mentor junior team members and shape best practices across the region.
 
 
 Key job responsibilities
 
 
 Managers and senior managers collaborate with the HR Partners (HRP) to support sensitive and often complex employee issues including disciplinary, performance improvement and grievance processes. These channels can include 1:1s, multiple stakeholder meetings, as well as scalable learning formats to educate Managers on relevant people matters. The HRP acts as an influential partner in helping managers with talent and performance management processes, people development, HR policies and implementation of organizational changes at the country or regional level. Thanks to their front-line visibility across businesses, HR Partners are in a position to spot trends, identify emerging needs and address them in collaboration with the appropriate business and HR stakeholders. As a subject matter expert, the HR Partner mentors and guides junior team members.
 
 
 <ul>
 <li>
 Performance Management: Support managers through complex and nuanced performance management cases including performance improvement plans and assessments. Guide managers in implementing performance management processes and tools effectively. Partner with managers to ensure bias-free evaluations and effective coaching approaches across teams. Analyze performance data to identify trends, share insights, and develop solutions for systemic issues.
 </li>
 <li>
 Employee Relations: Handle complex and nuanced employee relations cases and investigations following established processes and policies. Conduct thorough and impartial investigations, support grievance processes, and lead informal discussions or mediation. Provide guidance to managers on sophisticated ER matters including policy violations and workplace concerns across countries. Partner with Legal and Employee Relations teams to resolve sensitive cases while ensuring compliance and risk mitigation. Analyze investigation findings, prepare recommendations, and identify trends to prevent future risks.
 </li>
 <li>
 HR General: Act as stewards of the employee experience and Amazon&rsquo;s culture. Act as subject matter expert for people tools, processes, programs or projects. Design and deliver Manager Education initiatives to further drive collective education and manager effectiveness. Analyze data and observations across the organization, highlighting trends and recommending/driving solutions, as appropriate.
 </li>
 <li>
 Change Management: Drive implementation of employee programs and lead improvements in manager experience. Partner with HR Business Partners and central teams on complex change initiatives across countries. Use data and insights to advocate for and influence process improvements. Design and execute change management strategies to ensure effective adoption across diverse employee groups.
 
 
 </li>
 </ul>
 This role is performed through an innovative customer relationship Management tool, which enables this team to be uniquely positioned to identify trending issues and themes through data and inform consequent decisions and initiatives. The HRP team&rsquo;s role is also to identify process improvement opportunities and standardize best practices due to our extensive insights across business lines.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Human Resources Management or a related field
 </li>
 <li>
 Experience working in a matrixed organization
 </li>
 <li>
 Master's degree in Human Resources, Human Resources Management, Labor Relations, Business/Management, Psychology, or a related field
 </li>
 <li>
 Experience coordinating cross-functional inputs, meeting deadlines, and effectively managing competing priorities
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Can work proactively and independently, meet deadlines, and deliver on projects and tasks
 </li>
 <li>
 Experience providing and effectively communicating strategic and tactical recommendations based on data
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ADCI - Karnataka
 
 
 Job ID: A3130364
</div>

HR Partner, Customer Service

CarryPro

<div>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Oversee the day-to-day operations of the company, including order fulfillment, logistics, inventory management, and customer service
 </li>
 <li>
 Develop and implement new processes and procedures to improve efficiency and productivity
 </li>
 <li>
 Work with cross-functional teams to ensure that all operations are aligned with the company's goals and objectives
 </li>
 <li>
 Manage and develop a team of operations professionals
 </li>
 <li>
 Stay up-to-date on industry trends and best practices
 </li>
 <li>
 Conduct regular audits and reviews of operations to identify and address any potential problems
 </li>
 <li>
 Prepare and present reports to senior management on the status of operations
 
 
 </li>
 </ul>
 About Company: We are a travel-focused brand which is redesigning the way travel products are made. We believe that travel should be focused more on enjoying the beautiful things around you rather than on spending time arranging your belongings.
</div>

Operations Associate in Noida

TDK Electronics

<div>
 
 
 Education :
 
 Bachelor&rsquo;s Degree in any discipline, MBA or Postgraduate Degree in
 
 Supply Chain Management
 
 preferred
 
 
 
 Experience
 
 : 10 to 15 years of professional experience spanning Back-office Sales &amp; Customer Management, International Trading &amp; Logistics, and End-to-End Supply Chain Management.
 
 
 
 Job Purpose :
 
 
 
 The job involves leading and oversee backend order processing and customer support operations, ensuring seamless coordination across Sales, Central Logistics, Project Management, Credit Control, Production Units, and Customers. This role requires managing a diverse customer base including OEMs, SMEs, and Distributors, handling multiple product lines, currencies, and complex supply chain operations. The incumbent will supervise subordinates, ensuring reporting discipline and high performance across all functions.
 
 
 
 
 
 
 Key activities :
 
 
 <ol>
 <li>
 Ensure smooth booking, handling, and execution of orders.
 </li>
 <li>
 Monitor demand planning, turnover, and fast-track deliveries on a daily/weekly basis.
 </li>
 <li>
 Identify the gaps in between demand and expected supply, Explore the possibilities to minimize the gaps.
 </li>
 <li>
 Oversee import deliveries, ensuring no long holding of shipments at Germany, Hong Kong, and other factory warehouses.
 </li>
 <li>
 Monitor and maintain safety stock levels, aligning factory and sales teams with customer requirements.
 </li>
 <li>
 Supervise team in daily order processing tasks.
 </li>
 <li>
 Setting up the Targets for Global Evaluation
 </li>
 <li>
 Enhance SAP usage for accuracy, automation, and digital record-keeping.
 </li>
 <li>
 Shipment initiation, document handling and Logistics co-ordination for shipments with Factory and Customer as well.
 </li>
 <li>
 Handling LC, advance and credit payments in INR &amp; USD / EUR (Order management related process)
 </li>
 <li>
 Address and resolve customer complaints (SAP-QN preparation, follow-up, closure).
 </li>
 <li>
 Strengthen relationships through dealer and OEM visits.
 </li>
 <li>
 Prepare and review monthly MIS reports on KPIs and team performance.
 </li>
 <li>
 Track TDK Singapore WH &ndash; SMNM stocks and follow up on delayed order bookings (IPOA, GPAS, etc.).
 </li>
 <li>
 Coordinate with TDK Singapore Team for customer deliveries.
 </li>
 </ol>
 
 
 
 
 
 Key Result Areas / Accountabilities-
 
 
 <ol>
 <li>
 Ensure Timely Order Booking (All India) through effective supervision
 </li>
 <li>
 Ensure On-time Feedback to Customers on their open orders by monitoring team performance and guiding them as required.
 </li>
 <li>
 Team motivations and high productivity
 </li>
 <li>
 Enhanced SAP utilization and process accuracy
 </li>
 <li>
 Achievement of customer satisfaction and operational KPIs
 </li>
 </ol>
 
 
</div>

Deputy Manager - Customer Service

<div>
 Job Description Position Title, Responsibility Level AM/ LAM - Legal Function Legal Reports to Head of India Legal Permanent/ Temporary Permanent Span of Control Location Noida, India Basic Function To assist the Legal Function. Should be capable of handling multiple legal assignments and ensure minimization of legal risks to the organization. Meeting deadlines with minimum turnaround time in handling legal matters. Essential Functions US Licensing &ndash; Responsible for renewal of US licences (TPA, Collection, Telemarketing &amp; COA) for: Exl India and OPIPL India entities; and its record keeping Co-ordinate with external counsels on licensing issues and queries around the same Legal Vendors &ndash; Work with EXL Procurement Team for on-boarding the vendors and updation of vendor records and also complete the vendor audit with commercial team Work with Commercial Team for creating the Purchase Order Work with EXL Finance Team for processing payments &ndash; maintain and track all the payments authorized and paid by EXL Finance Records Management &ndash; Custodian for all secretarial and Legal records Performing compliance check and ensure GRC reports timely submission Coordinate with internal clients and Contract Management System Team for maintaining robust contracts repository and sharing with required stakeholders, as needed Corporate Governance &ndash; assist in the management of corporate governance matters for legal entities, including, charter and by-law changes, maintenance of minute books, stock registers and current officer and director listings; Maintain all the secretarial and litigations records and documentation, as per statutory and legal requirement Co-ordinate with external counsels and attorneys on Secretarial and Litigations matters, including physical presence for various court hearing on behalf of EXL and its affiliates, documentation and record keeping around the same (e.g. notarization of the documents, Court proceeding etc.) Support Company Secretary in holding board meetings and drafting minutes of meeting and board meeting attendance sheet, and assisting when required Maintain Corporate Data Sheets and the worldwide corporate database for all legal entities Misc Assist in the administration of Legal Team corporate projects, including putting together PowerPoints and other presentations; and Perform information searches concerning Company operations in response to RFIs/RFPs. Review corporate filings and work with internal teams to submit to the appropriate state Assist with board meetings presentations &ndash; research relevant and necessary topics/data to include in presentation deck Primary Internal Interactions Organizational Relationships Reports To : Head of India Legal Supervises : N.A. Skills Technical Skills Excellent skills with Microsoft Word, Excel and Power Point. Ability to leverage contract lifecycle tool and other legal automation apps/ tools. Familiarity with constructing searches on Westlaw, Lexis Nexis and Google, including the use of Boolean search terms. Process Specific Skills Must have excellent drafting skills; extensive experience with US commercial contracts as well as US companies. Must have expert understanding of contracts in the Operations Management and Professional Services space Soft skills (Desired) Should be sincere, very hardworking and a team player . Must be ready to take extra responsibility and lead from the front. Will interact with the General Counsel, Head of US Legal, Head of Legal for UK, Philippines &amp; India legal teams Soft Skills (Minimum) Should have excellent communication and co-ordination attributes and must be willing to work in a dedicated and diligent manner. Able to work independently and meet deadlines with minimal daily supervision. Education Requirements B.A. and/or Paralegal certification Legal qualification is desirable but not mandatory Professional demeanour in all situations. Ability to manage the demanding internal and external clients while retaining composure. Work Experience Requirements At least 4-10 years of corporate legal/ paralegal experience performing some or all of the tasks noted in the Primary Responsibility field above. Primary External Interactions Interaction on a day-to-day basis with the Business teams and Support functions on legal and policy matters. Primary External Interactions Interaction with clients and/ or external counsels, both local and international. Annexures: Acknowledgement (acknowledge that the information contained in this document is factual and complete) ___________________________________ ___________________________________________ ____________________________ Candidate Supervisor/Manager Date
</div>

1325735-Lead Assistant Manager

Redcliffe Labs

<div>
 
 Position Title:
 
 Manager &ndash; Brand Partnerships
 
 
 
 Department:
 
 Marketing
 
 
 
 Location:
 
 Noida (Head Office)
 
 
 
 Experience Required:
 
 4 &ndash; 5 years
 
 
 
 Industry Preference:
 
 Diagnostics
 
 
 
 Education:
 
 MBA/PGDM in Marketing, Business Development
 
 
 
 About Us
 
 
 
 Redcliffe Labs is India's fastest growing omnichannel Pan India diagnostics service provider having its services in 220+ cities through a network of 80+ owned advanced labs and 2000+ Collection Centres powered by home sample collection across India. We are on a mission to provide quality healthcare services at affordable rates making diagnostics easily accessible and convenient to one and all.
 
 
 
 Role Summary
 
 
 
 Redcliffe Labs is seeking a strategic and results-driven Brand Partnership Manager/Senior Manager to lead cross-brand alliances that drive customer engagement, quality collaborations, and business growth. The ideal candidate will bring 4&ndash;5 years of proven experience in building high-impact brand partnerships, with a sharp eye for quality, innovation, and measurable outcomes.
 
 
 
 Key Responsibilities
 
 
 
 
 Strategic Partnership Development
 
 
 
 <ul>
 <li>
 Identify, evaluate, and secure quality-driven cross-brand partnerships for product selling, joint promotions, and customer engagement programs.
 </li>
 <li>
 Build a strong pipeline of relevant partners that align with Redcliffe&rsquo;s brand values and business objectives.
 
 
 </li>
 </ul>
 
 End-to-End Partnership Management
 
 
 
 <ul>
 <li>
 Drive the complete partnership cycle&mdash;prospecting, outreach, negotiation, contracting, and execution&mdash;while maintaining a high standard of quality and compliance.
 </li>
 <li>
 Develop co-branded campaigns, loyalty programs, and collaborative offers that deliver tangible customer value.
 
 
 </li>
 </ul>
 
 Quality &amp; Customer Engagement
 
 
 
 <ul>
 <li>
 Ensure all partnerships uphold Redcliffe&rsquo;s commitment to quality in execution, communication, and customer experience.
 </li>
 <li>
 Monitor partner deliverables to guarantee consistent service levels and brand integrity.
 
 
 </li>
 </ul>
 
 Cross-Functional Collaboration
 
 
 
 <ul>
 <li>
 Partner with marketing, product, operations, and sales teams to ensure smooth implementation of campaigns and activations.
 </li>
 <li>
 Coordinate with internal stakeholders to maintain timely, high-quality execution across all touchpoints.
 
 
 </li>
 </ul>
 
 Performance &amp; Reporting
 
 
 
 <ul>
 <li>
 Track key KPIs including partnership ROI, customer engagement metrics, and revenue impact.
 </li>
 <li>
 Prepare regular reports with insights and recommendations to enhance quality and efficiency of future partnerships.
 
 
 </li>
 </ul>
 
 Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Communication &amp; Presentation: Exceptional verbal and written communication with the ability to pitch and present ideas effectively.
 </li>
 <li>
 Market Contacts: Strong network and connections across key industries to quickly identify and onboard potential partners.
 </li>
 <li>
 Collaboration: Ability to work seamlessly across teams and with external stakeholders to drive joint success.
 </li>
 <li>
 Innovation: Creative thinking to conceptualize unique partnership opportunities and customer engagement strategies.
 
 
 </li>
 </ul>
 
 Key Deliverables
 
 
 
 <ul>
 <li>
 Experience: 4&ndash;5 years of proven success in brand partnerships, strategic alliances, or business development.
 </li>
 <li>
 Demonstrated ability to deliver high-quality collaborations that improve customer experience and drive measurable results.
 </li>
 <li>
 Strong negotiation and relationship management skills with a data-driven approach.
 </li>
 <li>
 Ability to thrive in a fast-paced, growth-oriented environment while maintaining excellence and quality standards.
 
 
 </li>
 </ul>
 
 Preferred Profile
 
 
 
 <ul>
 <li>
 MBA/PGDM in Marketing, Business Development, or a related field (preferred but not mandatory).
 </li>
 <li>
 Established network of brand and agency contacts, especially in healthcare, wellness, lifestyle, or consumer-focused industries.
 </li>
 <li>
 Experience in creating quality-led customer engagement initiatives through cross-brand tie-ups.
 
 
 </li>
 </ul>
 Brand Partnerships,Negotiation &amp; Relationship Management,Cross-Functional Collaboration
</div>

Brand Partnership Manager

Aadi Polymers Private Limited

Company Overview:Sleeply is a growing D2C sleep solutions brand focused on delivering high-quality mattresses and sleep accessories through a technology-led, customer-first approach. With a strong emphasis on comfort, innovation, and reliability, Sleeply operates through its e-commerce platform and integrates advanced systems for payments, logistics, CRM, and customer experience. The company aims to build a scalable, process-driven D2C ecosystem that delivers superior sleep experiences across India.Role Summary:The CRM / Customer Care Executive will be the primary point of contact for Sleeply&rsquo;s customers. The role focuses on handling calls, resolving customer queries, maintaining CRM records, and ensuring a smooth post-purchase experience.Key Responsibilities:<ul><li>Handle inbound and outbound customer calls.</li></ul><ul><li>Resolve queries related to orders, delivery, payments, returns, and refunds.</li></ul><ul><li>Create, update, and close tickets in ZOHO CRM / ZOHO Desk.</li></ul><ul><li>Coordinate with logistics and warehouse teams for issue resolution.</li></ul><ul><li>Follow up on escalations and pending customer issues.</li></ul><ul><li>Capture customer feedback and report recurring issues.</li></ul>KPIs:<ul><li>First response time</li></ul><ul><li>Resolution turnaround time</li></ul><ul><li>Call handling quality</li></ul><ul><li>CSAT score</li></ul><ul><li>Escalation rate</li></ul>Reporting To:E-Commerce Manager / Operations ManagerJob Types: Full-time, PermanentPay: ₹15,000.00 - ₹20,000.00 per monthWork Location: In person

CRM / Customer Care Executive (D2C)

Explore 53+ Customer service manager in Noida India this January. Find roles across top companies and apply now to boost your career.