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client service representative (customer services)

customer service officer cslp support

Abu Dhabi Islamic Bank - Egypt

<div>
 <ol>
 <li>
 KEY ACCOUNTABILITIES
 </li>
 </ol>
 <ul>
 <li>
 Targeting New Payroll Companies and proceed with contracts &amp; Accounts singing and ensure they comply with the ADIB&rsquo;s regulations and procedures.
 </li>
 <li>
 Maintain contact with key potential clients &amp; to have visits to these customers on quarterly basis.
 </li>
 <li>
 Manage overall relationship with customers till the accounts become live and ensure complying with pre-set criteria of the business acquisition defined by the payroll segment.
 </li>
 <li>
 Propose Payroll full benefits to achieve new payroll contracts &amp; sales of ADIB's Assets and Cards products and services.
 </li>
 <li>
 Promote ADIB Assets and Cards products and services throw effective cross selling techniques.
 </li>
 <li>
 increase assets and cards penetration ratios on companies&rsquo; portfolios in line with sales plans and budgets.
 </li>
 <li>
 Will be the company focal point &ldquo;Account manager &ldquo;at ADIB to provide customer service at all stages and handle company inquires and trouble shoots.
 </li>
 <li>
 Handle issues raised by companies as part of relationship management.
 </li>
 <li>
 Answer queries about ADIB`s products &amp; services and provide client reassurance &amp; consultations.
 </li>
 <li>
 Provide the relevant Corporate Sales Manager &amp; Segment head with regular performance reports and updates on the market reaction to ADIB payroll as well as competitor&rsquo;s activities for possible enhancements.
 </li>
 <li>
 Handle customer complaints efficiently and raise the unsolved ones to the Corporate Sales Manager to maintain customer satisfaction and loyalty.
 </li>
 <li>
 Provide proper software to new payroll companies&rsquo; responsible person and give professional training on the usage of this software.
 </li>
 <li>
 Follow up DCs production and delivery.
 </li>
 <li>
 Interface with risk to finalize all assets and cards pending TIAs
 </li>
 <li>
 Interface with AMC to handle payroll operations (upload signatures, files review, etc&hellip;) and manage remote payroll signing with branches.
 </li>
 <li>
 Interface with risk team to finalize accounts coding.
 </li>
 </ul>
 
 Minimum Qualifications:
 
 
 
 
 
 &middot; Payroll Sales Officer 1 Year Experience preferably sales background
 
 
 &middot; Payroll Sales Senior Officer 2 years preferably sales background
 
 
 
 
 
 Job Specific Skills
 
 <ul>
 <li>
 Good knowledge of ADIB&rsquo;s Retail banking products and services
 </li>
 <li>
 Thorough knowledge of ADIB&rsquo;s Retail Operational Policies and procedures
 </li>
 <li>
 Fair knowledge of service standards
 </li>
 <li>
 Computer skills
 </li>
 <li>
 Ability to work in a team.
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Good communication and relationship building skills
 </li>
 </ul>
 
 
 
 
 Generic Skills
 
 <ul>
 <li>
 Effective sales strategy planning &amp; achievement of targets.
 </li>
 <li>
 High communication skills.
 </li>
 <li>
 Presentation Skills.
 </li>
 <li>
 Good data capture &amp; good information provided for follow up.
 </li>
 <li>
 Good engagement with customers and potential customers.
 </li>
 <li>
 Bank Products, services &amp; operation knowledge
 </li>
 <li>
 Good command in English language spoken &amp; written
 </li>
 </ul>
 
 
</div>

Payroll Sales Officer

Ishraaq Foundation for Community Development

<div>
 Job Purpose
 
 The Programs Officer supports the day-to-day implementation of the Innovation Factory project by coordinating training operations, supporting the preparation of technical documents and TORs, tracking progress, maintaining accurate participant records, and assisting partner coordination&mdash;under the guidance of the Executive Manager and senior technical resources.
 
 Key Responsibilities1) Program Implementation Support &amp; Technical Coordination
 <ul>
 <li>
 Support the implementation of the training methodology and ensure activities follow the approved plan, standards, and objectives.
 </li>
 <li>
 Programs Officer
 </li>
 <li>
 Identify implementation issues early, document them clearly, and escalate to the Executive Manager with proposed options for resolution.
 </li>
 <li>
 Programs Officer
 </li>
 <li>
 Assist in preparing, updating, and organizing TORs, training tools, and technical documentation, ensuring proper version control and timely circulation.
 </li>
 <li>
 Programs Officer
 </li>
 <li>
 Coordinate technical review meetings (scheduling, agenda, minutes, action tracking) and ensure follow-ups are communicated and monitored.
 </li>
 <li>
 Programs Officer
 </li>
 </ul>
 2) Partner Coordination &amp; Stakeholder Engagement
 <ul>
 <li>
 Maintain up-to-date stakeholder mapping and partner contact lists, and support partner engagement planning.
 </li>
 <li>
 Programs Officer
 </li>
 <li>
 Coordinate with training providers, industry stakeholders, community organizations, and innovation hubs for training delivery support and collaboration logistics.
 </li>
 <li>
 Programs Officer
 </li>
 <li>
 Support coordination with universities, technical centers, incubators, and relevant institutions to ensure alignment and smooth implementation.
 </li>
 <li>
 Programs Officer
 </li>
 <li>
 Prepare meeting minutes, coordination summaries, and follow-up trackers for partner engagements.
 </li>
 <li>
 Programs Officer
 </li>
 </ul>
 3) Training Coordination &amp; Logistics
 <ul>
 <li>
 Coordinate training activities from planning to execution (schedules, venues, materials, trainer/trainee communication, and logistics).
 </li>
 <li>
 Programs Officer
 </li>
 <li>
 Support quality follow-up by collecting feedback, flagging relevance/quality concerns, and proposing adjustments for review.
 </li>
 <li>
 Programs Officer
 </li>
 </ul>
 4) Outreach, Candidate Screening &amp; Enrollment
 <ul>
 <li>
 Support outreach and mobilization activities (awareness sessions, info meetings, community/school/institute coordination).
 </li>
 <li>
 Programs Officer
 </li>
 <li>
 Conduct initial screening interviews and verify eligibility against selection criteria, ensuring all documentation is complete.
 </li>
 <li>
 Programs Officer
 </li>
 <li>
 Maintain accurate participant databases, files, and enrollment documentation.
 </li>
 <li>
 Programs Officer
 </li>
 </ul>
 5) Training Monitoring &amp; Attendance Tracking
 <ul>
 <li>
 Track attendance and engagement, maintain attendance records, and follow up on absences/retention risks with documented actions.
 </li>
 <li>
 Programs Officer
 </li>
 <li>
 Prepare periodic summaries on attendance, progress, and operational performance for internal use.
 </li>
 <li>
 Programs Officer
 </li>
 </ul>
 6) Reporting &amp; Documentation
 <ul>
 <li>
 Prepare and submit timely progress updates, attendance sheets, and training summaries as required.
 </li>
 <li>
 Programs Officer
 </li>
 <li>
 Maintain well-organized records of training activities, participant performance data, and documentation required for donor/internal reporting.
 </li>
 <li>
 Programs Officer
 </li>
 </ul>
 Qualifications &amp; Requirements
 <ul>
 <li>
 Bachelor&rsquo;s degree in Industrial Technology, Innovation Management, Vocational Training, or related field.
 </li>
 <li>
 Programs Officer
 </li>
 <li>
 
 Experience:
 
 3&ndash;5 years in program coordination, vocational training, or project implementation (NGO/private-sector training programs).
 </li>
 <li>
 
 Strong coordination, documentation, and stakeholder communication skills.
 
 </li>
 <li>
 
 Proficiency in Arabic and strong English (written and spoken).
 
 </li>
 <li>
 
 Programs Officer
 
 </li>
 <li>
 
 Experience in entrepreneurship/incubation or value chain work is an advantage
 
 (not mandatory).
 </li>
 <li>
 Programs Officer
 </li>
 </ul>
 Expected Deliverables (Officer-Level)
 <ul>
 <li>
 Weekly/monthly progress updates, attendance sheets, and training summaries.
 </li>
 <li>
 Programs Officer
 </li>
 <li>
 Updated participant database, enrollment documentation, and training records.
 </li>
 <li>
 Programs Officer
 </li>
 <li>
 Meeting minutes, action trackers, and coordination summaries for partners and technical reviews.
 </li>
 <li>
 Programs Officer
 </li>
 <li>
 Organized folder of TORs, training tools, and technical documents (updated versions + log).
 </li>
 <li>
 Programs Officer
 </li>
 </ul>
 
 
 
</div>

Programs Officer

Interact Technology Solutions

<div>
 
 
 Job Summary:
 
 
 
 
 The Senior Network Engineer is responsible for delivering high-quality technical activities, including solution implementation, integration, troubleshooting, proof of concept (POC) development, and presentations. The primary objectives are to ensure customer satisfaction, uphold professionalism, and maintain accuracy and exceptional quality in all tasks.
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 
 Respond to and resolve incidents and service requests via the service management system and other channels (email and phone) within predefined service level agreements (SLA).
 
 
 </li>
 <li>
 
 Participate in professional training sessions as planned by management to stay updated on the latest IT technology trends.
 
 
 </li>
 <li>
 
 Report critical incidents to the line manager promptly.
 
 
 </li>
 <li>
 
 Provide general IT infrastructure support during high workload periods or staffing shortages.
 
 
 </li>
 <li>
 
 Adhere to established target dates, priorities, and urgencies as communicated by the line manager.
 
 
 </li>
 <li>
 
 Take ownership of identifying, reporting, and enhancing areas of risk or improvement within IT services.
 
 
 </li>
 <li>
 
 Offer assistance and consultancy to team members and management when needed.
 
 
 </li>
 <li>
 
 Represent the infrastructure team in meetings and communications with staff, vendors, and third parties as required.
 
 
 </li>
 <li>
 
 Act as the officer in charge during planned maintenance or emergencies outside regular working hours, including weekends and public holidays.
 
 
 </li>
 <li>
 
 Strictly adhere to organizational policies, standards, and procedures.
 
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 
 
 Job Specifications:
 
 
 
 <ul>
 <li>
 
 A degree in Engineering (Computer, Network, or related field) or a relevant.
 
 
 </li>
 <li>
 
 Minimum of 5 years of experience in Network Communication Technology and Network Administration.
 
 
 </li>
 <li>
 
 Hands-on experience with modern networking technologies such as SD-WAN and SD-Access.
 
 
 </li>
 <li>
 
 Data center experience is preferred.
 
 
 </li>
 <li>
 
 Proven ability to work effectively in a collaborative, team-oriented environment.
 
 
 </li>
 <li>
 
 Initiative-driven with a positive attitude and eagerness for self-learning and professional growth.
 
 
 </li>
 <li>
 
 Strong interpersonal, negotiation, and conflict resolution skills.
 
 
 </li>
 <li>
 
 Extensive experience with wide area networks (WAN) and local area networks (LAN).
 
 
 </li>
 <li>
 
 In-depth knowledge of TCP/IP protocols, network troubleshooting, routing protocols, and network security.
 
 
 </li>
 <li>
 
 CCNP Enterprise Certification is mandatory.
 
 
 </li>
 <li>
 
 Excellent written and verbal communication skills.
 
 
 </li>
 <li>
 
 Proficiency in oral and written English.
 
 
 
 
 
 </li>
 </ul>
</div>

Senior Network  Engineer

Innovo Group

<div>
 Role Purpose
 
 To support the project&rsquo;s administrative operations by ensuring the effective implementation of facility management, accommodation, transportation, and employee services in line with Innovo Build Egypt&rsquo;s administrative policies and procedures. The Administration Officer plays a key role in coordinating with suppliers, monitoring site logistics, and maintaining smooth day-to-day administrative functions across the project site.
 
 Key Accountabilities
 <ul>
 <li>
 Manage apartment rentals, utilities, and supplier payments in a timely manner.
 </li>
 <li>
 Prepare and follow up on PRs related to site administration needs (cleaning, pest control, lighting, generators, meals, water).
 </li>
 <li>
 Implement and monitor the project benefits policy; report any deviations to the Administration Manager.
 </li>
 <li>
 Coordinate with the transportation team to ensure timely bus arrivals/departures and apply penalties for non-compliance.
 </li>
 <li>
 Supervise meal distribution, water delivery, and accommodation readiness, maintaining extra bed capacity.
 </li>
 <li>
 Monitor subcontractor benefits and submit regular accommodation and service reports.
 </li>
 <li>
 Coordinate pest control and facility maintenance, ensuring cleanliness and functionality.
 </li>
 <li>
 Install and maintain proper facility signage (kitchen, WC, caravans).
 </li>
 <li>
 Ensure all administrative activities comply with HSE requirements.
 </li>
 </ul>
 Qualifications, Experience, Knowledge &amp; Skills
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration or related non-engineering field.
 </li>
 <li>
 Minimum 1 year of relevant experience in administration or site facility management.
 </li>
 <li>
 Strong organizational and coordination skills.
 </li>
 <li>
 Proficiency in MS Office and basic procurement processes.
 </li>
 <li>
 Effective communication and teamwork abilities.
 </li>
 <li>
 High attention to detail and commitment to maintaining safety and compliance.
 </li>
 </ul>
</div>

Administration Officer

Talent 360 ME

<div>
 
 Elite is Hiring!
 
 
 
 
 Position: Quality Assurance Officer
 
 
 
 
 Location:
 
 1st Settlement, New Cairo
 
 
 
 Working Hours:
 
 9:00 AM &ndash; 5:00 PM
 
 
 
 Days Off:
 
 Friday &amp; Saturday
 
 
 
 About Elite
 
 
 
 Elite is a leading company in the construction field and a fast-growing organization in the waste management sector. With a strong commitment to innovation, sustainability, and operational excellence, we are expanding rapidly and seeking a dedicated and skilled
 
 Quality Assurance Officer
 
 to ensure our services and processes meet the highest standards of quality and compliance.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Design, establish, and document company-wide Business Process Flows across all departments (Projects, HR, Finance, Procurement, etc.).
 </li>
 <li>
 Develop, update, and implement Standard Operating Procedures (SOPs).
 </li>
 <li>
 Conduct workshops with department heads to gather current processes, perform Gap Analysis, and build improved workflows.
 </li>
 <li>
 Monitor compliance with approved processes and issue periodic performance reports to management.
 </li>
 <li>
 Coordinate with the ERP (Odoo) team to ensure business processes are accurately reflected within the system.
 </li>
 <li>
 Develop checklists, forms, and templates to support internal monitoring activities.
 </li>
 <li>
 Participate in training employees on newly implemented policies and processes.
 </li>
 <li>
 Promote a culture of continuous improvement across the organization.
 </li>
 <li>
 Report key observations, findings, and recommendations directly to top management.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration or a related field.
 </li>
 <li>
 Minimum of 3 years of experience in a Quality Assurance role.
 </li>
 <li>
 Experience in construction, manufacturing, or project-based industries is a plus.
 </li>
 <li>
 Solid understanding of Business Process Modeling and related tools (Visio, Bizagi, Lucidchart, etc.).
 </li>
 <li>
 Proficiency in both Arabic and English.
 </li>
 <li>
 Strong analytical skills and the ability to prepare clear, concise reports.
 
 
 
 </li>
 </ul>
 
 How To Apply :
 
 
 
 If you&rsquo;re interested, please send your CV to:
 
 advisor39@talent-360.me
 
</div>

Quality Assurance - Elite

<div>
 
 Please ensure that your CV includes your educational background/ Residence Area
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Perform all cash transactions, cash deposits &amp; withdrawals in EGP and Foreign Currency.
 </li>
 <li>
 Receive and process cheque deposits/withdrawals from customers.
 </li>
 <li>
 Check the validity of clients&rsquo; identity by reviewing the customers' national IDs, passports or military cards in order to make sure that it is valid.
 </li>
 <li>
 Verify customers&rsquo; signatures within limit and obtain proper verification for over limit.
 </li>
 <li>
 Endorse Cheque Deposits (Clearing / Collection).
 </li>
 <li>
 Review returned cheques from Clearing Center, and follow up on delivery to concerned customer.
 </li>
 <li>
 Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance.
 </li>
 <li>
 Handle customer inquiries/ issues &amp; escalating complaints to Branch Operations Officer.
 </li>
 <li>
 Coordinate the branch daily cash needs with Head Teller for better coordination of cash shipments between the branch and central vault.
 </li>
 <li>
 Archive daily transactions in addition to preparing cash reports.
 </li>
 <li>
 Execute on &ldquo;ADIB Remit&rdquo; the incoming transfers through exchange companies.
 </li>
 <li>
 Spot any potential selling opportunity and refer it to concerned parties.
 </li>
 <li>
 Comply with all relevant CBE regulations, AML regulations and internal ADIB policies as per set limits and given signature authority in order to maintain ADIB sound legal position and mitigate any potential risks.
 </li>
 <li>
 Execute UAT testing and review the results to ensure correct implementation.
 </li>
 <li>
 Investigate to solve received complaints in cooperation with Consumer Rights Protection &ndash; Compliance &amp; Governance &ndash; in accordance with the policies and procedures and identified SLA.
 </li>
 <li>
 And any other assigned Tasks.
 </li>
 </ul>
 
 
 
 
 
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 Bachelor degree
 </li>
 </ul>
 
 
 
 
 
 
 Minimum Experience:
 
 
 
 <ul>
 <li>
 Teller: 0-2 years of Relevant experience.
 </li>
 </ul>
 
 
 
 
 
 
 Job-Specific Knowledge &amp; Skills:
 
 
 
 <ul>
 <li>
 Preferred previous internship experience/ university activities.
 </li>
 <li>
 Very good command of MS Word &amp; MS Excel.
 </li>
 </ul>
 
 
 
 
 
 
 Personal Skills
 
 
 
 <ul>
 <li>
 Self-motivation.
 </li>
 <li>
 Communication.
 </li>
 </ul>
</div>

Teller

Arab African International Bank

<div>
 <ol>
 <li>
 Create day-to-day letters of guarantee transactions activities start- to- end including internal &amp; external reports, with standard quality and accuracy: including Issuing, amending, advising, settlement commissions for all types of guarantees according to SLA within the SLA.
 </li>
 <li>
 Ensuring all necessary approvals for each transaction, either local or foreign LGs, obtained.
 </li>
 <li>
 Preparing all swift messages for foreign guarantees (LGs) including; Issuance, amendments, payment, settlement of commission &hellip;etc.
 </li>
 <li>
 Screening all parties related to the foreign guarantees (LGs) through the E-Name Checker system. In case any violation/sanction detected, officer/senior officer refer to compliance department for clearance.
 </li>
 <li>
 Scrutinizing payment claims as a
 
 first checker
 
 in accordance with LGs terms and conditions, URDG 758/ISP 98 (if applicable), and either execute payment or send advice of refusal.
 </li>
 <li>
 Responsible for dispatching letters of guarantee, amendments and any communication to branches/beneficiaries and correspondent banks.
 </li>
 <li>
 Settle correspondent banks&rsquo; commissions for foreign LGs; swift, entries on T24- after sending fund advice to the treasury department.
 </li>
 <li>
 Preparing covering letters for advising, amending of advising LGs after checking its authenticity.
 </li>
 <li>
 Communicate with our branches for pending technical advices related to LGs and responsible to handle all complaints received from our customers, branches, beneficiary&rsquo;s and CBE.
 </li>
 <li>
 Preparing weekly, monthly&amp; quarterly CBE reports and any other assigned reports related to LGs within TAT.
 </li>
 <li>
 Check the technicality and workability of the guarantees/Standby LCs terms and conditions in accordance with the applicable rule (URDG 758 / ISP 98 if applicable) .
 </li>
 <li>
 Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
 </li>
 <li>
 Follow the day-to-day operations related to own jobs in the department to ensure continuity of work.
 </li>
 <li>
 Comply with all relevant CBE regulations, banking laws, AML regulations and internal AAIB policies and code of conduct in order to maintain AAIB&rsquo;s sound legal position and mitigate any potential risks.
 </li>
 </ol>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree from recognized university in commercial field.
 </li>
 <li>
 For the Officer 0 &ndash; 5 years of experience in banking operations
 </li>
 </ul>
 
 
</div>

LGs Officer

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