Payroll Sales Officer

1. KEY ACCOUNTABILITIES

• Targeting New Payroll Companies and proceed with contracts & Accounts singing and ensure they comply with the ADIB’s regulations and procedures.
• Maintain contact with key potential clients & to have visits to these customers on quarterly basis.
• Manage overall relationship with customers till the accounts become live and ensure complying with pre-set criteria of the business acquisition defined by the payroll segment.
• Propose Payroll full benefits to achieve new payroll contracts & sales of ADIB's Assets and Cards products and services.
• Promote ADIB Assets and Cards products and services throw effective cross selling techniques.
• increase assets and cards penetration ratios on companies’ portfolios in line with sales plans and budgets.
• Will be the company focal point “Account manager “at ADIB to provide customer service at all stages and handle company inquires and trouble shoots.
• Handle issues raised by companies as part of relationship management.
• Answer queries about ADIB`s products & services and provide client reassurance & consultations.
• Provide the relevant Corporate Sales Manager & Segment head with regular performance reports and updates on the market reaction to ADIB payroll as well as competitor’s activities for possible enhancements.
• Handle customer complaints efficiently and raise the unsolved ones to the Corporate Sales Manager to maintain customer satisfaction and loyalty.
• Provide proper software to new payroll companies’ responsible person and give professional training on the usage of this software.
• Follow up DCs production and delivery.
• Interface with risk to finalize all assets and cards pending TIAs
• Interface with AMC to handle payroll operations (upload signatures, files review, etc…) and manage remote payroll signing with branches.
• Interface with risk team to finalize accounts coding.

Minimum Qualifications:

· Payroll Sales Officer 1 Year Experience preferably sales background

· Payroll Sales Senior Officer 2 years preferably sales background

Job Specific Skills

• Good knowledge of ADIB’s Retail banking products and services
• Thorough knowledge of ADIB’s Retail Operational Policies and procedures
• Fair knowledge of service standards
• Computer skills
• Ability to work in a team.
• Ability to work under pressure
• Good communication and relationship building skills

Generic Skills

• Effective sales strategy planning & achievement of targets.
• High communication skills.
• Presentation Skills.
• Good data capture & good information provided for follow up.
• Good engagement with customers and potential customers.
• Bank Products, services & operation knowledge
• Good command in English language spoken & written