customer service operations specialist

vivo | WEIWO ELECTRONIC AND TECHNOLOGY

Job Description: Customer Service Operations Specialist Reports to: Customer Service ManagerLocation: Riyadh, Saudi ArabiaJob PurposeTo provide comprehensive operational and administrative support to the Customer Service Manager by coordinating department activities, managing strategic partner relationships (Jarir, Lulu, Nesto), ensuring compliance with service standards, and enhancing customer satisfaction through efficient maintenance coordination, reporting, and claims management.Key Responsibilities 1. Operations Supervision &amp; Administration - Support the department manager in organizing and supervising daily customer service activities.- Ensure smooth workflow and compliance with company policies and procedures.- Assign and monitor tasks among internal teams and authorized service centers.- Assist in developing and implementing departmental operational plans.2. Strategic Partner Management - Serve as the primary contact for strategic partners: Jarir, Lulu, and Nesto .- Manage all partner communications professionally and ensure timely responses.- Resolve operational issues and ensure adherence to Service Level Agreements (SLAs).- Maintain strong partner relationships through consistent follow-up and support.3. Maintenance &amp; Spare Parts Coordination - Coordinate spare parts dispatch to Jarir according to customer maintenance contracts.- Track maintenance operations for Jarir customers to ensure contractual compliance.- Accurately record and update maintenance data, including DOA (Dead on Arrival) cases.- Monitor device repair status and maintain system accuracy.4. Shipping &amp; Logistics Management - Process shipping waybills for customers outside Riyadh and Jeddah service coverage.- Coordinate with logistics providers to ensure timely dispatch and delivery.- Verify compliance with shipping protocols and shipment security.5. Reporting &amp; Performance Monitoring - Prepare and analyze periodic maintenance reports (including monthly Jarir reports).- Monitor key performance indicators (KPIs) for customer service services and partners.- Present findings and improvement recommendations to senior management.6. Invoicing &amp; Claims Processing - Submit maintenance invoices and claims for partners (Jarir, Lulu, Nesto).- Collaborate with the Finance Department to ensure accurate and timely claim approvals.Qualifications &amp; Requirements Education &amp; Experience - Bachelor&rsquo;s degree in Business Administration, Supply Chain, or related field.- Minimum 3 years of experience in customer service, customer service, or operations, preferably in electronics/telecom.- Experience with strategic partner or account management.Skills &amp; Competencies - Excellent communication in Arabic and English .- Proficiency in MS Office and ERP/CRM systems.- Strong organizational and problem-solving abilities.- Ability to work under pressure and manage multiple priorities.- Knowledge of KSA market and retail partners (Jarir, Lulu, Nesto) is a plus.Personal Attributes - Detail-oriented and proactive.- Strong interpersonal and negotiation skills.- Customer-focused with a service mindset.Job Type: Full-timePay: ﷼6,000.00 - ﷼7,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer Service Operations: 3 years (Preferred)</li><li>Warehousing operations: 2 years (Preferred)</li><li>Strategic Partner Management : 2 years (Preferred)</li><li>Mobile Center After Sales: 2 years (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li><li>English (Preferred)</li></ul>

Customer Service Operations Specialist

Vivo

Job Description: Customer Service Operations Specialist Reports to: Customer Service ManagerLocation: Riyadh, Saudi ArabiaJob PurposeTo provide comprehensive operational and administrative support to the Customer Service Manager by coordinating department activities, managing strategic partner relationships (Jarir, Lulu, Nesto), ensuring compliance with service standards, and enhancing customer satisfaction through efficient maintenance coordination, reporting, and claims management.Key Responsibilities 1. Operations Supervision &amp; Administration - Support the department manager in organizing and supervising daily customer service activities.- Ensure smooth workflow and compliance with company policies and procedures.- Assign and monitor tasks among internal teams and authorized service centers.- Assist in developing and implementing departmental operational plans.2. Strategic Partner Management - Serve as the primary contact for strategic partners: Jarir, Lulu, and Nesto .- Manage all partner communications professionally and ensure timely responses.- Resolve operational issues and ensure adherence to Service Level Agreements (SLAs).- Maintain strong partner relationships through consistent follow-up and support.3. Maintenance &amp; Spare Parts Coordination - Coordinate spare parts dispatch to Jarir according to customer maintenance contracts.- Track maintenance operations for Jarir customers to ensure contractual compliance.- Accurately record and update maintenance data, including DOA (Dead on Arrival) cases.- Monitor device repair status and maintain system accuracy.4. Shipping &amp; Logistics Management - Process shipping waybills for customers outside Riyadh and Jeddah service coverage.- Coordinate with logistics providers to ensure timely dispatch and delivery.- Verify compliance with shipping protocols and shipment security.5. Reporting &amp; Performance Monitoring - Prepare and analyze periodic maintenance reports (including monthly Jarir reports).- Monitor key performance indicators (KPIs) for customer service services and partners.- Present findings and improvement recommendations to senior management.6. Invoicing &amp; Claims Processing - Submit maintenance invoices and claims for partners (Jarir, Lulu, Nesto).- Collaborate with the Finance Department to ensure accurate and timely claim approvals.Qualifications &amp; Requirements Education &amp; Experience - Bachelor&rsquo;s degree in Business Administration, Supply Chain, or related field.- Minimum 3 years of experience in customer service, customer service, or operations, preferably in electronics/telecom.- Experience with strategic partner or account management.Skills &amp; Competencies - Excellent communication in Arabic and English .- Proficiency in MS Office and ERP/CRM systems.- Strong organizational and problem-solving abilities.- Ability to work under pressure and manage multiple priorities.- Knowledge of KSA market and retail partners (Jarir, Lulu, Nesto) is a plus.Personal Attributes - Detail-oriented and proactive.- Strong interpersonal and negotiation skills.- Customer-focused with a service mindset.نوع الوظيفة: دوام كاملالراتب المدفوع: ﷼٤٬٠٠٠٫٠٠&nbsp;لكل شهر

خدمة العملاء Customer Service

Net2Source (N2S)

Data Analytics & Customer Service Specialist - Vending Operations (Saudization) Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Net2Source (N2S) Senior Recruitment Inc. Tech Recruitment + Certified Professional We are Hiring We are looking for a Data Analytics & Customer Service Specialist - Vending Operations (Saudization) for one of our clients in KSA. Location: Jeddah / Riyadh, Kingdom of Saudi Arabia Department: Operations & Customer Experience Reports To: Operations Manager / General Manager Employment Type: Full-time Position Summary We are seeking an Enthusiastic candidate to join our team as a Data Analytics & Customer Service Specialist. This dual-role position is ideal for fresh graduates or candidates with 0-2 years of experience who are analytical, customer-focused, and eager to grow in a dynamic business environment. Candidate will be responsible for analyzing vending machine sales data to drive business decisions while ensuring exceptional customer service across all our locations. Key Responsibilities Data Analytics & Reporting (60%) <ul> <li>Collect, organize, and analyze daily/weekly sales data from all vending machine locations</li> <li>Create comprehensive sales reports and dashboards for management review</li> <li>Track and report on key performance metrics (sales per machine, top-selling products, underperforming locations)</li> <li>Identify sales trends, patterns, and anomalies across different locations and time periods</li> <li>Monitor inventory turnover rates and product performance by location</li> <li>Analyze footfall patterns and correlate with sales performance</li> <li>Conduct comparative analysis between different locations, products, and time periods</li> <li>Identify opportunities for revenue optimization and cost reduction</li> <li>Prepare weekly and monthly performance reports with actionable insights</li> <li>Support BDM team with location performance data for decision-making</li> <li>Create clear, visual reports using Excel, Power BI, or similar tools</li> <li>Present findings to management in simple, actionable formats</li> <li>Maintain organized databases of all sales, inventory, and customer feedback data</li> <li>Develop and maintain performance tracking dashboards</li> </ul> Inventory & Product Analysis <ul> <li>Track product expiry dates and recommend restocking schedules</li> <li>Analyze product mix performance and recommend optimizations</li> <li>Monitor seasonal trends and suggest product rotation strategies</li> <li>Calculate and report on product profitability by location</li> </ul> Customer Service & Support (40%) Customer Communication <ul> <li>Handle customer inquiries and complaints via phone, email, WhatsApp, and social media</li> <li>Respond to customer feedback regarding machine malfunctions, product issues, or service quality</li> <li>Coordinate with field technicians for machine repairs and maintenance requests</li> <li>Follow up with customers to ensure issue resolution and satisfaction</li> </ul> Location Partner Relations <ul> <li>Serve as primary point of contact for location partners (building managers, facility coordinators)</li> <li>Handle requests for product changes, machine relocations, or service adjustments</li> <li>Maintain positive relationships with all location stakeholders</li> <li>Collect and document feedback from location partners</li> <li>Log all customer complaints and service requests in tracking system</li> <li>Prioritize and elevate urgent issues to appropriate teams</li> <li>Track resolution times and ensure timely follow-up</li> <li>Identify recurring issues and recommend systemic solutions</li> </ul> Quality Assurance <ul> <li>Conduct regular phone surveys with location partners to assess satisfaction</li> <li>Monitor online reviews and respond professionally</li> <li>Gather customer feedback for service improvement initiatives</li> <li>Support mystery shopping programs when required</li> </ul> Required Qualifications: <ul> <li>Education: Bachelor's degree in business administration, Statistics, Data Science, Management Information Systems, Marketing, or related field</li> <li>Experience: Fresh graduates welcome OR 0-2 years of experience in data analysis, customer service, or related roles</li> <li>Language: Fluent in Arabic (native) and English (professional working proficiency)</li> <li>Location: Based in Jeddah or Riyadh (depending on business needs)</li> </ul> Technical Skills <ul> <li>Microsoft Excel: Strong skills including pivot tables, VLOOKUP, formulas, and data analysis functions (mandatory)</li> <li>Data Visualization: Basic knowledge of charts, graphs, and dashboard creation</li> <li>Computer Literacy: Comfortable with Google Suite, email, and basic software applications</li> <li>Familiarity with Power BI, Tableau, or similar tools (preferred but not required - can be learned)</li> <li>Basic understanding of CRM or helpdesk systems (preferred)</li> </ul> Personal Attributes <ul> <li>Analytical mindset: Enjoys working with numbers and finding patterns in data</li> <li>Detail-oriented: High accuracy and attention to detail in data handling</li> <li>Customer-focused: Patient, empathetic, and professional in customer interactions</li> <li>Communication skills: Excellent verbal and written communication in both Arabic and English</li> <li>Problem-solver: Proactive in identifying issues and proposing solutions</li> <li>Organized: Able to manage multiple tasks and priorities effectively</li> <li>Tech-savvy: Quick learner with technology and digital tools</li> <li>Team player: Collaborative spirit with ability to work across departments</li> </ul> Seniority level <ul> <li>Associate</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Customer Service</li> <li>Retail</li> </ul> Referrals increase your chances of interviewing at Net2Source (N2S) by 2x Get notified about new Data Specialist jobs in Riyadh, Riyadh, Saudi Arabia.

Data Analytics & Customer Service Specialist - Vending Operations (Saudization)

Almajdouie

Safety in Charge We are looking for a proactive Safety In Charge to oversee workplace safety in compliance with health, safety, and environmental standards. This role involves conducting inspections, investigating incidents, and developing effective safety programs. Ideal candidates will have a diploma or degree in a related field and relevant certifications such as NEBOSH or OSHA. Strong communication and leadership skills are essential for training and motivating staff while ensuring a safe work environment. Incubator Incharge Seeking an Incubator Incharge with expertise in falcon incubation to oversee operations and ensure optimal conditions. Responsibilities include managing assistants, monitoring hatching progress, and maintaining detailed records. Ideal candidates will have hands on experience with incubation machinery and strong organizational skills. A commitment to aligning incubation with breeding programs is essential. Breeding Assistant (Falcon & Parrots, Riyadh) Exciting opportunity for a Breeding Assistant specializing in Falcon and Parrots in Riyadh. Support daily breeding operations, including feeding, cleaning, and monitoring tasks under supervision. Record observations on bird health and maintain aviary hygiene while working collaboratively with the team. Previous experience in animal breeding, especially avian, is preferred. Falcon Expert (Imprinting) Seeking an experienced Falcon Expert to oversee the imprinting process. Ensure optimal behavior and performance in falcons through structured feeding and training routines. Supervise breeding assistants, monitor falcon health, and maintain accurate records. Strong expertise in falcon handling and behavior is essential. Lead Breeding Operations (Falcons & Parrots, Riyadh) Lead breeding operations for falcons and parrots in Riyadh, ensuring optimal health and welfare. Supervise daily tasks, manage staff, and maintain vital records. Report progress to the Breeding Manager and uphold compliance with facility protocols. Regulatory Compliance Officer (Riyadh) A Regulatory Compliance Officer is needed in Riyadh, Saudi Arabia, to ensure retail operations adhere to legal and regulatory standards. Responsibilities include monitoring compliance risks, conducting audits, maintaining documentation, and liaising with authorities. Expertise in local and international laws, risk management, and strong analytical skills are essential to support the company's regulatory adherence and ethical standards. Product Regulatory Compliance Specialist (Riyadh) Seeking a Product Regulatory Compliance Specialist in Riyadh to ensure chemical products meet all regional and international standards. You will manage compliance documentation, monitor regulatory changes, conduct audits, and collaborate with manufacturing teams to uphold safety and certification requirements. The role demands attention to detail, strong project management, and proficiency in chemical regulations, with a focus on supporting sustainable growth and environmental safety. Compliance Specialist - Quick Commerce (Riyadh) Amazon is seeking a Compliance Specialist for Quick Commerce in Riyadh, Saudi Arabia, to manage licenses and permits with government authorities. The role involves liaising with municipal, civil defense, and service providers, ensuring timely compliance and permits renewal, and supporting operational setup for new launches. Expect 40% travel within the country and collaboration with internal teams and external agencies to streamline permit processes. Candidates should have at least 2 years of government experience, strong negotiation skills, and fluency in Arabic and English. Quality Inspection Lead (Riyadh, Holouly IT/Tech solutions) A Quality Inspection Lead position is available in Riyadh, Saudi Arabia, at Holouly IT/Tech solutions. Responsible for overseeing courier service quality, inspections, and compliance, a proactive approach and leadership skills are required. A background in logistics, strong organizational ability, and knowledge of Saudi regulations are essential to ensure safety, hygiene, and service standards are maintained effectively. Senior Quality Inspector - Low Voltage (alfanar Electric, Riyadh) Seeking a Senior Quality Inspector for Low Voltage at alfanar Electric in Riyadh. Responsible for implementing quality control procedures, conducting inspections, preparing reports, and ensuring compliance with standards to maintain product quality. Requires 2-5 years of experience in electrical quality inspection, strong attention to detail, and knowledge of safety protocols. The role involves coordinating with teams, handling non-conformities, and supporting customer inspections to meet operational objectives. NOC Compliance Specialist (Aviation) A NOC Compliance Specialist is needed to oversee aviation regulation adherence, ensuring safety and efficiency in flight operations. Responsibilities include developing policies, conducting audits, and managing compliance with standards like IOSA, ICAO, and GACA. The role involves regular review, evaluation, and reporting to maintain high standards of regulatory compliance and operational integrity.

Agricultural Inspector Jobs in Riyadh

رواز | Rwaz

<div>
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Sales Specialist located in Riyadh, Saudi Arabia. The Sales Specialist will be responsible for identifying and pursuing sales opportunities, building and maintaining strong relationships with clients, and providing exceptional customer service. The role will also involve conducting sales presentations, managing sales pipelines, and supporting customers through training and onboarding as needed. Additional responsibilities may include contributing to the development of sales strategies and achieving sales targets.
 
 
 
 
 
 
 Qualifications
 
 
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 Strong Communication skills, both verbal and written, to effectively interact with clients and team members
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 Exceptional Customer Service skills and the ability to resolve customer inquiries and concerns professionally
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 Proven expertise in Sales and Sales Management, with experience achieving and surpassing sales targets
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 Ability to deliver effective training sessions and provide guidance to customers on products or services
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 Strong organizational and problem-solving skills
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 Proficiency in relevant sales tools and CRM software is advantageous
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 Bachelor's degree in business, marketing, or a related field is preferred
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 Previous experience in sales or a customer-facing role is a plus
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 </ul>
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Sales Specialist

Nestlé Nespresso SA

<div>
 
 We are the Nestl&eacute; Nespresso SA Company and are proud to be one of the fastest growing operating units of Nestl&eacute;. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world&rsquo;s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers' own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more visit www.nespresso.com.
 
 
 
 
 
 Nespresso is on a mission, through uncompromising choices, to bring exceptional and sustainable coffee to your home. With every cup, we elevate coffee moment into a movement, with taste and purpose. Cultivating coffee as an art, to grow the best in each of us.
 
 
 
 
 
 
 
 
 
 Here&rsquo;s why we think you should choose us:
 
 
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 Comprehensive total rewards benefits package
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 Free coffee machine + Monthly Nespresso credit
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 Exclusive employee discounts
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 Excellent training and development programs
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 Growth opportunities
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 Free unlimited coffee during working shifts
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 And much more!!
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 </ul>
 
 
 
 
 
 
 
 
 Position Summary
 
 
 
 We are seeking a passionate and dynamic leader for an entry-level full-time Coffee Specialist for our community who will drive sales, service, and operations through respectful, collaborative, agile, determined, and driven interactions with clients and team members. Our culture empowers us to provide quality coffee, experience-focused customer service, growth opportunities and a variety of benefits with perks. Join our team as we cultivate coffee as an art to grow the best in each of us.
 
 
 
 
 
 
 
 
 
 A Day in the Life of a Coffee Specialist:
 
 
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 Achieve personal sales and service level targets.
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 Welcome the Boutique clientele and identify their needs.
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 Ensure that the Boutique is clean (well-ordered, correct equipment, properly presented); Work in shifts and fulfill one's role and expectations. Support special events.
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 Contribute to the management of inventories, stocks and cash.
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 Participate in regular team briefings, meetings and on the job coaching sessions organized by the Boutique manager or team leader.
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 Advise both prospects and Club members on Nespresso products and Services.
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 Inscribe new Boutique customers, open their account, present the Boutique and Club services, and assist them in their selection during their first purchase.
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 Initiate Club members to the art of coffee tasting and develop their curiosity about our full range of products.
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 Maximize the sale of all the Nespresso products presented in the Boutique (coffee, machines, accessories);
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 Actively manage the database on a daily basis and permanently update customer records; Carry out an initial analysis of machine breakdowns reported by customers to orient them as effectively as possible towards the after sales service.
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 </ul>
 
 
 
 
 
 
 
 
 What will make you successful
 
 
 
 
 
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 1 year of prior retail experience is required
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 Excellent presentation, communication &amp;interpersonal skills; exceptional customer service skills
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 Hands on and pragmatic
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 Punctuality and discipline
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 Strong team player
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 Proactive and responsive to anticipate and fulfill customer needs
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 This position is not eligible for Visa Sponsorship.
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Coffee Specialist

REEF | ريف

<div>
 
 
 Product Development Specialist | Reef Holding
 
 
 
 
 
 
 
 We're Hiring:
 
 Product Development Specialist.
 
 
 
 Location:
 
 Riyadh, Saudi Arabia.
 
 
 
 Type:
 
 Full-Time.
 
 
 
 
 
 
 About Reef Holding:
 
 
 
 Reef Holding is a leading Saudi lifestyle company redefining the luxury retail experience across fragrances, fashion, and beauty. We are committed to delivering innovative products that meet customer needs, enhance market competitiveness, and strengthen our leadership in the fragrance industry.
 
 
 
 
 
 
 About the Role:
 
 
 
 We are seeking a proactive and innovative
 
 Product Development Specialist
 
 to contribute to the development, management, and optimization of our fragrance portfolio. This role involves market analysis, product innovation, quality assurance, and cross-departmental coordination to ensure our products meet strategic objectives and delight customers.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Market Analysis &amp; Trends
 
 
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 Conduct market research to understand customer needs and track industry trends.
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 Monitor competitor performance to identify opportunities for improvement and innovation.
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 </ul>
 
 
 Product Development &amp; Management
 
 
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 Lead or support the development of new fragrance formulations and enhance existing products.
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 Manage the product lifecycle from concept to launch and monitor post-launch performance.
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 </ul>
 
 
 Quality Assurance &amp; Cross-Functional Collaboration
 
 
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 Collaborate with the Quality team to ensure compliance with the highest standards.
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 Coordinate with Production, Marketing, and Sales to ensure effective execution of product strategies.
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 </ul>
 
 
 Reporting &amp; Analysis
 
 
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 Collect and analyze product performance data (sales, profitability, customer feedback).
 </li>
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 Prepare regular reports with recommendations to strengthen product positioning.
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 </ul>
 
 
 Administrative &amp; Organizational Tasks
 
 
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 Track budgets related to product development and marketing.
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 Manage daily product-related operations and maintain updated documentation.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, Chemical Engineering, or a related field.
 </li>
 </ul>
 
 
 
 
 
 Key competencies:
 
 
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 Creative and innovative thinking.
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 Strong communication and teamwork skills.
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 Project management and organizational abilities.
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 Accuracy and attention to detail.
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 Excellent Arabic and good English proficiency.
 </li>
 </ul>
 
 
 
 
 
 Why Join Reef Holding?
 
 
 
 At Reef Holding, product innovation is at the core of our success. As a
 
 Product Development Specialist
 
 , you will play a key role in shaping products that inspire customers and reinforce our brand&rsquo;s leadership in the fragrance market. Join a company where your creativity, insights, and dedication will directly impact customer satisfaction and business growth.
 
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Product Development Specialist

Explore 1227+ Customer service operations specialist in Riyadh Saudi Arabia this January. Find roles across top companies and apply now to boost your career.