client solutions specialist Jobs in Istanbul Jobs In Istanbul Jobs In Istanbul Turkey

client solutions specialist

customer care representative Jobs in Istanbul Jobs In Istanbul Jobs In Istanbul Turkey

customer care representative

customer experience department manager Jobs in Istanbul Jobs In Istanbul Jobs In Istanbul Turkey

customer experience department manager

customer experience manager Jobs in Istanbul Jobs In Istanbul Jobs In Istanbul Turkey

customer experience manager

customer operations executive Jobs in Istanbul Jobs In Istanbul Jobs In Istanbul Turkey

customer operations executive

customer service professional

CMA CGM

<div>
 
 CMA CGM Group, founded by Jacques R. Saad&eacute;, is a leading worldwide shipping &amp; logistics group.
 
 
 Now headed by Rodolphe Saad&eacute;, CMA CGM reinvents transport and logistics to offer an integrated maritime, port, and land service that exceeds customers' expectations.
 
 
 
 
 
 Present in over 160 countries through 755 offices and 750 warehouses, equipped with a young and diverse fleet of 511 vessels, CMA CGM serves 420 of the world's 521 commercial ports and operates on more than 200 shipping lines. The group currently employs 110,000 people worldwide, including nearly 2,400 in Marseille, in its headquarters at Marseilles.
 
 
 
 
 
 
 Role &amp; Responsibilities:
 
 
 <ul>
 <li>
 Serve the customer in all queries and requirements and inform him/her on any shortcomings based on initial conditions (cost, delay...), according to Group business requirements,
 </li>
 <li>
 Coordinate internally and/or respond to customer queries related to shipment
 </li>
 <li>
 Monitor shipment according to customer status and track &amp; trace upon delivery
 </li>
 <li>
 Record and update information on customer profiles
 </li>
 </ul>
 
 
 
 
 
 Skills and Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in a relevant field (preferably in Logistics, International Trade, or Business Administration),
 </li>
 <li>
 Minimum 2 years of professional experience in a Customer Service role within the logistics/shipping industry,
 </li>
 <li>
 Strong ability to manage multiple tasks and priorities effectively,
 </li>
 <li>
 Proactive approach with strong problem-solving and communication skills,
 </li>
 <li>
 Fluency in written &amp; verbal English is a must
 
 (part of the interview will take place in English),
 
 </li>
 <li>
 Able to work in the office 4 days per week (hybrid) in Istanbul.
 </li>
 </ul>
 
 
 
 
 
 What we offer:
 
 
 <ul>
 <li>
 Working in an agile, flexible, digital, and social culture
 </li>
 <li>
 Flexible working hours
 </li>
 <li>
 Working 40 hours a week
 </li>
 <li>
 Hybrid working
 </li>
 <li>
 Birthday day off
 </li>
 <li>
 Fruit Day: every Wednesday
 </li>
 <li>
 Happy hours
 </li>
 <li>
 Yearly bonus
 </li>
 <li>
 Transportation
 </li>
 <li>
 Life insurance
 </li>
 <li>
 Meal Allowance (Cash/monthly)
 </li>
 <li>
 Employee Assistance Program
 </li>
 </ul>
 
 
 
 
 During the recruitment process, the personal data you provide in your CV is processed for purposes including contacting you, implementing human resources policies and procedures, managing candidate selection and placement processes, conducting reference checks, and ensuring security. For more detailed information about how your data is processed, please refer to our
 
 Employee Candidate Privacy Notice.
 
 
 
 
 
 
 
 We have zero tolerance for inequality and are deeply committed to fostering Diversity, Equity, and Inclusion (DE&amp;I) at every level of our organization. As HR and business partners, we actively drive and support initiatives that build a more inclusive and equitable workplace for all.
 
 
 
 
 
 
 Come along on CMA CGM's adventure!
 
</div>

Customer Service Professional

Concentrix

<div>
 Job Title:
 
 
 Customer Service - English
 
 
 
 Job Description
 
 
 
 The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
 
 
 
 Essential Functions/Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)
 </li>
 <li>
 Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
 </li>
 <li>
 Maintain basic knowledge of client products and/or services
 </li>
 <li>
 Prepare complete and accurate work including appropriately notating accounts as required
 </li>
 <li>
 Participate in activities designed to improve customer satisfaction and business performance
 </li>
 <li>
 Offer additional products and/or services
 </li>
 <li>
 Track, document and retrieve information in call tracking database
 </li>
 <li>
 Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
 
 
 </li>
 </ul>
 Candidate Profile
 
 
 <ul>
 <li>
 High school diploma with three to six months of relevant experience preferred
 </li>
 <li>
 Courteous with strong customer service orientation
 </li>
 <li>
 Strong computer navigation skills and PC Knowledge
 </li>
 <li>
 Ability to effectively communicate, both written and verbally
 </li>
 <li>
 Dependable with strong attention to detail
 </li>
 <li>
 Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
 </li>
 <li>
 Tolerance for repetitive work in a fast-paced, high production work environment
 </li>
 <li>
 Ability to work as a team member, as well as independently
 </li>
 <li>
 Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
 </li>
 <li>
 Ability to rotate shifts, as needed
 </li>
 <li>
 Based on location and/or program, additional experience/skills may be required
 </li>
 <li>
 Job requirements may vary by country and will not contravene any local laws
 
 
 </li>
 </ul>
 Career Framework Role
 
 
 Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
 
 
 
 Supplemental Geographical Information
 
 
 
 RECRUITER ENTER THE APPLICABLE LANGUAGE:
 
 
 GERMANY - This job description does not apply to employees in Germany.
 
 
 UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
 
 
 PHILIPPINES
 
 
 <ul>
 <li>
 Minimum of two years of college education. No prior call center experience is required
 </li>
 <li>
 Ability to think clearly and can explain simple issues effectively, both written and verbally
 
 
 </li>
 </ul>
 INDIA
 
 
 <ul>
 <li>
 Ability to effectively communicate, both written and verbally
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy
 </li>
 <li>
 Clarify customer requirements; probe for and confirm understanding of requirements or problem
 </li>
 <li>
 Confirm customer understanding of the solution and provide additional customer education as needed
 </li>
 <li>
 Ability to learn including strong problem solving skills
 </li>
 <li>
 Demonstrate strong probing and problem solving skills
 </li>
 <li>
 Should be able to handle complex queries
 </li>
 <li>
 Should be able to resolve customer queries independently
 
 
 </li>
 </ul>
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
 
 
 Location:
 
 
 TUR - KAGITHANE1 - MERKEZ MAHALLESI AYAZMA CADDESI PAPIRUS PLZ. DIS KAPI NO:37, IC KAPI NO: 2 KAG
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 Full time
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1556189
 
</div>

Customer Service - English

Fenix İnsan Kaynakları Eğitim ve Danışmanlık

GENEL N&#304;TEL&#304;KLER VE &#304;&#350; TANIMIDan&#305;&#351;manl&#305;&#287;&#305;n&#305; yapt&#305;&#287;&#305;m&#305;z, global ve uluslararas&#305; markalar&#305;n m&uuml;&#351;teri hizmetleri ekibinde de&#287;erlendirilmek &uuml;zere, Home Office t&uuml;m T&uuml;rkiye geneli ana dil seviyesinde &quot;Almanca Bilen M&uuml;&#351;teri &#304;li&#351;kileri Uzman&#305;&quot; aray&#305;&#351;&#305;m&#305;z bulunmaktad&#305;r.Projeler de Home Office &ccedil;al&#305;&#351;ma modeli bulunuyor. Bilgisayar ve di&#287;er ekipmanlar firma taraf&#305;ndan sa&#287;lanacakt&#305;r.&#304;&#350; TANIMI:&middot; Firman&#305;n yabanc&#305; m&uuml;&#351;terilerinden gelen taleplerin kar&#351;&#305;lanmas&#305; ve &ccedil;&ouml;z&uuml;mlendirilmesi(Kesinlikle Sat&#305;&#351; yap&#305;lmamakta).&middot; Mail ve telefon &uuml;zerinden gelen kullan&#305;c&#305; ve &uuml;ye &#351;ikayetlerinin cevapland&#305;r&#305;lmas&#305;, sistem &uuml;zerinde ilgili kay&#305;tlar&#305;n olu&#351;turulmas&#305;.ARANAN N&#304;TEL&#304;KLER:&middot; Anadil veya ileri seviyede Almanca Bilen,SOSYAL HAKLAR:Y&uuml;ksek NET Maa&#351; + Y&uuml;ksek Performans Primi + Yemek + &Ouml;zel Sa&#287;l&#305;k Sigortas&#305;&Ccedil;ALI&#350;MA SAATLER&#304;:- Sabit ve vardiyal&#305; &ccedil;al&#305;&#351;ma se&ccedil;enekleri bulunmaktad&#305;r.&#304;Z&#304;N G&Uuml;NLER&#304;:- Haftan&#305;n 5 g&uuml;n&uuml; &ccedil;al&#305;&#351;ma 2 g&uuml;n izin.&#304;LET&#304;&#350;&#304;M B&#304;LG&#304;LER&#304;:+90 549 728 53 58Fenix &#304;nsan Kaynaklar&#305; E&#287;itim ve Dan&#305;&#351;manl&#305;k Ltd. &#350;ti. T&uuml;rkiye &#304;&#351; Kurumu taraf&#305;ndan 7144591 say&#305;l&#305; karar uyar&#305;nca ve 1195 belge numaras&#305; ile faaliyet g&ouml;stermektedir.&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;, Yar&#305; zamanl&#305;, Yeni mezunMaa&#351;: 40.000,00TRY - 50.000,00TRY ayl&#305;kDil:<ul><li>Almanca (Zorunlu)</li></ul>

Almanca Müşteri Hizmetleri Uzmanı

MUDO

<div>
 
 GENEL N&Idot;TEL&Idot;KLER VE &Idot;&Scedil; TANIMI
 
 
 
 
 
 1964 y&inodot;l&inodot;nda Beyo&gbreve;lu Fita&scedil; Pasaj&inodot;&rsquo;nda 12 metrekarelik bir d&uuml;kkanda ba&scedil;layan maceram&inodot;za, T&uuml;rkiye&rsquo;nin 27 ilinde 1.400&rsquo;&uuml; a&scedil;k&inodot;n &ccedil;al&inodot;&scedil;an&inodot;m&inodot;z ve 90.000 m&sup2;&rsquo;nin &uuml;zerinde sat&inodot;&scedil; alan&inodot;na sahip yakla&scedil;&inodot;k 120 ma&gbreve;azam&inodot;zda devam ediyoruz.
 
 
 
 
 
 Sizi de, yarat&inodot;c&inodot; ve m&uuml;&scedil;terilerinin beklentilerini anlayan g&uuml;&ccedil;l&uuml; ekibimizin bir par&ccedil;as&inodot; olmaya davet ediyoruz.
 
 
 
 
 
 Mudo ekibi olarak, Mecidiyek&ouml;y ofisimizde yer alan
 
 M&uuml;&scedil;teri Deneyimi &amp; CRM
 
 birimimizde g&ouml;revlendirilmek &uuml;zere
 
 &ldquo;M&uuml;&scedil;teri Hizmetleri Uzman&inodot;''
 
 ar&inodot;yoruz.
 
 
 
 
 <ul>
 <li>
 Tercihen &uuml;niversitelerin &Idot;&scedil;letme, &Idot;leti&scedil;im, Pazarlama veya ilgili b&ouml;l&uuml;mlerinden mezun
 </li>
 <li>
 M&uuml;&scedil;teri hizmetleri, &ccedil;a&gbreve;r&inodot; merkezi veya m&uuml;&scedil;teri deneyimi s&uuml;re&ccedil;lerinde en az 3 y&inodot;l deneyimli
 </li>
 <li>
 Microsoft Office uygulamalar&inodot;n&inodot; etkin kullanabilen
 </li>
 <li>
 &Idot;leti&scedil;im becerileri g&uuml;&ccedil;l&uuml;, &ccedil;&ouml;z&uuml;m odakl&inodot; ve m&uuml;&scedil;teri memnuniyetine &ouml;nem veren
 </li>
 <li>
 Tercihen CRM veya m&uuml;&scedil;teri ili&scedil;kileri y&ouml;netimi sistemleri hakk&inodot;nda bilgi sahibi
 </li>
 <li>
 Analitik d&uuml;&scedil;&uuml;nme yetene&gbreve;i ve raporlama becerisi geli&scedil;mi&scedil;
 </li>
 </ul>
 
 
 
 
 
 &Idot;&Scedil; TANIMI
 
 
 
 
 
 <ul>
 <li>
 &Ccedil;a&gbreve;r&inodot; merkezi, ma&gbreve;aza ekipleri ve anketlerden gelen m&uuml;&scedil;teri geri bildirimlerinin analiz edilmesi ve geli&scedil;im alanlar&inodot;n&inodot;n belirlenerek raporlanmas&inodot;
 </li>
 <li>
 Chatbot ve di&gbreve;er self servis kanallar&inodot;nda sunulan hizmetlerin g&uuml;ncellenmesi ve takibinin yap&inodot;lmas&inodot;
 </li>
 <li>
 &Scedil;ik&acirc;yet y&ouml;netimi sistemindeki verilerin kontrol edilmesi ve g&uuml;ncellenmesi
 </li>
 <li>
 M&uuml;&scedil;terilerden gelen talep, &scedil;ik&acirc;yet ve &ouml;nerilerin do&gbreve;ru &scedil;ekilde al&inodot;nmas&inodot;, &ccedil;&ouml;z&uuml;m s&uuml;recinin takip edilmesi
 </li>
 <li>
 Periyodik m&uuml;&scedil;teri hizmetleri raporlar&inodot;n&inodot;n haz&inodot;rlanmas&inodot;
 </li>
 <li>
 &Idot;&ccedil; ekiplerle koordineli &ccedil;al&inodot;&scedil;arak m&uuml;&scedil;teri odakl&inodot; &ccedil;&ouml;z&uuml;mler &uuml;retilmesi
 </li>
 </ul>
 
 
</div>

Müşteri Hizmetleri Uzmanı

Sanko Enerji

<div>
 
 
 Sanko Enerji Grubu
 
 , 2006 y&inodot;l&inodot;nda temelleri at&inodot;lan ve T&uuml;rkiye enerji piyasas&inodot;n&inodot;n lider yat&inodot;r&inodot;mc&inodot;lar&inodot;ndan biri olarak, tamam&inodot; yenilenebilir enerji kaynaklar&inodot;ndan elektrik &uuml;retim santrali projeleri geli&scedil;tirmekte, kurmakta, i&scedil;letmekte ve &uuml;retilen elektri&gbreve;in sat&inodot;&scedil;&inodot; ile elektrik ticareti yapmaktad&inodot;r.
 
 
 
 
 
 Kurum k&uuml;lt&uuml;r&uuml; olarak do&gbreve;a dostu bir yakla&scedil;&inodot;m&inodot; benimseyen Sanko Enerji Grubu, ald&inodot;&gbreve;&inodot; t&uuml;m yat&inodot;r&inodot;m kararlar&inodot;nda &ccedil;evresel ve toplumsal fayday&inodot; g&ouml;zetmektedir.
 
 
 
 
 
 
 &Idot;&scedil; Sa&gbreve;l&inodot;&gbreve;&inodot; ve G&uuml;venli&gbreve;i (&Idot;SG)
 
 alan&inodot;nda s&inodot;f&inodot;r kaza k&uuml;lt&uuml;r&uuml;n&uuml; benimseyen &scedil;irketimiz, t&uuml;m operasyonlar&inodot;n&inodot; bu hedef do&gbreve;rultusunda s&uuml;rd&uuml;rmekte ve &ccedil;al&inodot;&scedil;an g&uuml;venli&gbreve;i ile &ccedil;evresel s&uuml;rd&uuml;r&uuml;lebilirli&gbreve;i en &uuml;st d&uuml;zeyde tutmaktad&inodot;r.
 
 
 
 
 
 Sanko Enerji Grubu&rsquo;nda g&ouml;revlendirilmek &uuml;zere Bordro ve &Ouml;zl&uuml;k &Idot;&scedil;leri Uzman / K&inodot;demli Uzman aray&inodot;&scedil;&inodot;m&inodot;z bulunmaktad&inodot;r.
 
 
 
 
 
 
 Genel Nitelikler
 
 
 <ul>
 <li>
 &Uuml;niversitelerin ilgili lisans b&ouml;l&uuml;mlerinden mezun,
 </li>
 <li>
 Bordro, &ouml;zl&uuml;k i&scedil;leri, &uuml;cret, tahakkuk ve te&scedil;vik uygulamalar&inodot;nda en az 5 y&inodot;l deneyimli,
 </li>
 <li>
 MS Office programlar&inodot;na hakim ve ileri seviyede Excel kullanabilen,
 </li>
 <li>
 SAP HR Mod&uuml;l&uuml;&rsquo; n&uuml; aktif kullanm&inodot;&scedil;,
 </li>
 <li>
 Analitik d&uuml;&scedil;&uuml;nme yetkinli&gbreve;ine sahip,
 </li>
 <li>
 Planlama ve organizasyon becerisi geli&scedil;mi&scedil;,
 </li>
 <li>
 &Idot;leti&scedil;imi g&uuml;&ccedil;l&uuml;, sorumluluk bilinci y&uuml;ksek ve sonu&ccedil; odakl&inodot;,
 </li>
 <li>
 Ekip &ccedil;al&inodot;&scedil;mas&inodot;na yatk&inodot;n,
 </li>
 <li>
 &Ouml;&gbreve;renme, geli&scedil;im ve de&gbreve;i&scedil;ime a&ccedil;&inodot;k.
 </li>
 </ul>
 
 
 &Idot;&scedil; Tan&inodot;m&inodot;
 
 
 <ul>
 <li>
 &Idot;&scedil;e giri&scedil; ve i&scedil;ten &ccedil;&inodot;k&inodot;&scedil; i&scedil;lemlerinin yasal termin, i&scedil;leyi&scedil; ve mevzuata uygun bir &scedil;ekilde yap&inodot;lmas&inodot;,
 </li>
 <li>
 &Ccedil;al&inodot;&scedil;an dosyalar&inodot;n&inodot;n haz&inodot;rlanmas&inodot; ve sisteme giri&scedil;inin yap&inodot;lmas&inodot;,
 </li>
 <li>
 Puantaj kontrol&uuml;n&uuml; ve takibini ger&ccedil;ekle&scedil;tirilmesi,
 </li>
 <li>
 &Idot;&scedil;ten ayr&inodot;lan &ccedil;al&inodot;&scedil;anlar i&ccedil;in izin, k&inodot;dem ve ihbar hesaplamalar&inodot;n&inodot;n yap&inodot;lmas&inodot;,
 </li>
 <li>
 4857 say&inodot;l&inodot; &Idot;&scedil; Kanunu, SGK yasal mevzuat&inodot; ve y&uuml;r&uuml;rl&uuml;kte olan te&scedil;vikler hakk&inodot;nda bilgi sahibi olunmas&inodot; ve g&ouml;revini yerine getirirken s&uuml;reci mevzuata uygun y&ouml;netilmesi,
 </li>
 <li>
 &Idot;cra, bor&ccedil;, avans, ikramiye, BES, vs. gibi uygulamalar&inodot;n takibinin yap&inodot;lmas&inodot; ve mevzuata uygun &scedil;ekilde bordrolara tahakkuk edilmesi,
 </li>
 <li>
 SGK ve &Idot;&scedil;kur &Ccedil;al&inodot;&scedil;ma M&uuml;d&uuml;rl&uuml;kleri ile resmi s&uuml;re&ccedil;lerin ilerletilmesi,
 </li>
 <li>
 Muhtasar ve e-bildirgelerinin haz&inodot;rlanmas&inodot;.
 </li>
 </ul>
 
 
 
 
 
 SANKO Holding olarak, i&scedil;e al&inodot;m s&uuml;recinde t&uuml;m adaylara f&inodot;rsat e&scedil;itli&gbreve;i sa&gbreve;l&inodot;yoruz. Ba&scedil;vurular&inodot;m&inodot;z, &inodot;rk, cinsiyet, renk, ulusal veya sosyal k&ouml;ken, etnik k&ouml;ken, din, ya&scedil;, engellilik durumu, cinsel y&ouml;nelim, toplumsal cinsiyet ifadesi, medeni durum, siyasi g&ouml;r&uuml;&scedil; veya yasalarla korunan di&gbreve;er stat&uuml;ler temelinde hi&ccedil;bir ayr&inodot;mc&inodot;l&inodot;k yapmaks&inodot;z&inodot;n de&gbreve;erlendirilecektir.
 
 
</div>

Bordro ve Özlük İşleri Uzman / Kıdemli Uzman

Mikro Yazılım

<div>Mikrogrup olarak, h&#305;zla b&uuml;y&uuml;yen ve geli&#351;en organizasyonumuzda birlikteli&#287;in g&uuml;c&uuml;ne inanarak cesaretle ad&#305;m atan, i&#351;ine tutkuyla sar&#305;larak liderlik eden &ldquo;M&uuml;&#351;teri Hizmetleri Sorumlusu'' rol&uuml;ndeki ekip arkada&#351;&#305;m&#305;z&#305; ar&#305;yoruz! #mikrogrupseninleg&uuml;zel
Biz kimiz?
Mikrogrup &#351;irketleri, Mikro Yaz&#305;l&#305;m, Zirve Yaz&#305;l&#305;m, Para&#351;&uuml;t, Shopside, E-M&uuml;kellef ve MevzuatTR'den olu&#351;maktad&#305;r. &#350;irketlerimizin &uuml;r&uuml;n yelpazesi; KOB&#304;'lerden, mikro i&#351;letmelere ve oradan mali m&uuml;&#351;avirlere kadar uzanmakta ve temel &ouml;zelli&#287;i ise; mikro, k&uuml;&ccedil;&uuml;k ve orta &ouml;l&ccedil;ekli i&#351;letmelere y&ouml;nelik, kurulumu ve kullan&#305;m&#305; kolay, entegre ve kullan&#305;c&#305; ihtiya&ccedil;lar&#305;na g&ouml;re &#351;ekillendirilebilen mod&uuml;ler &uuml;r&uuml;n ve hizmetler sunmakt&#305;r. Bu, Mikrogrup yakla&#351;&#305;m&#305;n&#305;n yaratt&#305;&#287;&#305; farkt&#305;r.
Ba&#351;ar&#305;m&#305;z&#305;n bir sonucu olarak, 2023 y&#305;l&#305;nda &#304;talya'n&#305;n dev yaz&#305;l&#305;m geli&#351;tirme &#351;irketi TeamSytem, Mikrogrup'a stratejik ortak olmu&#351;tur. H&#305;zla b&uuml;y&uuml;yen ve geli&#351;en organizasyonumuzda, heyecan&#305;m&#305;za ortak olacak, cesur ad&#305;mlar atacak, birle&#351;me g&uuml;c&uuml;ne inanacak ve i&#351;inde tutkuyla liderlik g&ouml;sterecek &ldquo;M&uuml;&#351;teri Hizmetleri Sorumlusu'' rol&uuml;ne yeni ekip arkada&#351;&#305;m&#305;z&#305; ar&#305;yoruz!#mikrogrupseninleg&uuml;zel!
&Ccedil;al&#305;&#351;ma Prensiplerimiz
De&#287;erlerimize ve hedeflerimize olan ba&#287;l&#305;l&#305;&#287;&#305;m&#305;zla, i&#351; yapma bi&ccedil;imimizi belirleyen &ccedil;al&#305;&#351;ma prensiplerimizi seninle payla&#351;maktan gurur duyuyoruz:
#B&#304;RL&#304;KTEL&#304;Kseninleguzel #CESARETseninleguzel
#TUTKUseninleguzel #L&#304;DERL&#304;Kseninleguzel
Bu prensipler; s&uuml;rekli geli&#351;im, etik davran&#305;&#351; ve tak&#305;m &ccedil;al&#305;&#351;mas&#305;n&#305; temel alarak, ba&#351;ar&#305;m&#305;z&#305;n anahtar&#305;n&#305; olu&#351;turuyor.
Hangi yetkinlikleri bekliyoruz?<ul><li>
&Uuml;niversitelerin lisans veya &ouml;n lisans b&ouml;l&uuml;mlerinden mezun,</li><li>
Muhasebe , &Ouml;n muhasebe konusunda deneyimli</li><li>
Tercihen Mikro Muhasebe program&#305;n&#305; kullanm&#305;&#351;,</li><li>
Tercihen, SQL bilgisi veya deneyimi, ticket sistemi takip s&uuml;re&ccedil;leri hakk&#305;nda bilgisi olan,</li><li>
Tercihen M&uuml;&#351;teri Hizmetleri alan&#305;nda deneyimli,</li><li>
MS Office programlar&#305;n&#305; kullanabilen,</li><li>
Erkek adaylarda askerlik g&ouml;revini tamamlam&#305;&#351;,</li><li>
S&ouml;zl&uuml; ve yaz&#305;l&#305; ileti&#351;im kurallar&#305;na h&acirc;kim,</li><li>
M&uuml;&#351;teri memnuniyeti odakl&#305;, yard&#305;msever,</li><li>
Problem &ccedil;&ouml;zme becerileri geli&#351;mi&#351;.</li></ul>
Tak&#305;m &ccedil;al&#305;&#351;mas&#305;na yatk&#305;n biri oldu&#287;unu d&uuml;&#351;&uuml;n&uuml;yorsan, seni Mikrogrup&rsquo;u birlikte daha da g&uuml;zel k&#305;lmaya davet ediyoruz.
Sorumluluklar&#305; nelerdir ?<ul><li>
Gelen m&uuml;&#351;teri &ccedil;a&#287;r&#305;lar&#305;n&#305;n kar&#351;&#305;lanmas&#305; (Teknik yard&#305;m talepleri),</li><li>
Bildirilen sorun ve talepler i&ccedil;in kay&#305;t a&ccedil;&#305;lmas&#305; ve ilgili birimlere y&ouml;nlendirilmesi,</li><li>
Kay&#305;t a&ccedil;arken &ccedil;a&#287;r&#305;lara &ouml;nem derecelerine g&ouml;re &ouml;ncelik atanmas&#305;,</li><li>
&Ccedil;a&#287;r&#305;n&#305;n durumu ile ilgili gerekti&#287;inde kullan&#305;c&#305;n&#305;n bilgilendirilmesi,</li><li>
Yard&#305;m Masas&#305; M&uuml;&#351;terilerinde, m&uuml;&#351;teri memnuniyetinin sa&#287;lanmas&#305;,</li><li>
Sorun giderildi&#287;inde kayd&#305; bildiren birime veya kay&#305;t sahibine e-posta ile veya s&ouml;zl&uuml; olarak geri bildirim yap&#305;lmas&#305;n&#305;n sa&#287;lanmas&#305;,</li><li>
Projelerde gerekli evrak ve kay&#305;tlar&#305;n tutulmas&#305; ve muhafazas&#305;n&#305;n sa&#287;lanmas&#305;</li></ul> 
 
Sana neler sunuyoruz?<ul><li>
Teknoloji sekt&ouml;r&uuml;n&uuml;n nabz&#305;n&#305; tutan; yenilik&ccedil;i, enerjik ve destekleyici bir ekip ile &ccedil;al&#305;&#351;ma imkan&#305;,</li><li>
&Ccedil;al&#305;&#351;ma hayat&#305;n&#305; dengeli y&ouml;netebilmen i&ccedil;in Hibrit &ccedil;al&#305;&#351;ma sistemi ve pozisyonunun ve departman&#305;n&#305;n i&#351; planlamas&#305;na uygun olacak &#351;ekilde istedi&#287;in yerden &ccedil;al&#305;&#351;abilme &ouml;zg&uuml;rl&uuml;&#287;&uuml;,</li><li>
Farkl&#305; k&uuml;lt&uuml;rlere sayg&#305;l&#305; ve kapsay&#305;c&#305; bir &ccedil;al&#305;&#351;ma ortam&#305;,</li><li>
%50 kad&#305;n %50 erkek &ccedil;al&#305;&#351;an oran&#305;m&#305;z ile e&#351;it ve dengeli bir &ccedil;al&#305;&#351;ma ortam&#305;,</li><li>
Bize &ouml;zel detaylara sahip, s&uuml;rekli kapsam&#305;n&#305; geni&#351;letmeye odakland&#305;&#287;&#305;m&#305;z yan haklar,</li><li>
8000&rsquo;den fazla geli&#351;im ve e&#287;itim i&ccedil;eri&#287;i sundu&#287;umuz, mobilden de 7 g&uuml;n 24 saat eri&#351;im sa&#287;layabildi&#287;in Mikrogrup Akademi,</li><li>
Her bir ekip arkada&#351;&#305;m&#305;z&#305;n esenli&#287;i Mikrogrup&rsquo;ta de&#287;erli; do&#287;um g&uuml;n&uuml; izni, sa&#287;l&#305;k sigortas&#305; ve wellness destekleri,</li><li>
Uzaktan &ccedil;al&#305;&#351;man&#305;n etkisini &ldquo;birlikteli&#287;imizle&rdquo; azaltt&#305;&#287;&#305;m&#305;z Happy Hourlar&#305;m&#305;z,</li></ul>
 Ba&#351;vurunu almak i&ccedil;in sab&#305;rs&#305;zlan&#305;yoruz! Ba&#351;vurular&#305;n t&uuml;m&uuml;n&uuml; inceledikten sonra g&ouml;r&uuml;&#351;me s&uuml;recine ge&ccedil;ece&#287;iz. Ekibimizin bir par&ccedil;as&#305; olman&#305; d&ouml;rt g&ouml;zle bekliyoruz!</div>

Müşteri Hizmetleri Sorumlusu

Lavixo

<div><div>Company Description:</div><div>
Lavixo, an innovative organization in the finance sector, has established a strong reputation. With a large team of dedicated professionals, we provide investment consulting and customized service solutions that prioritize customer satisfaction, delivering high-quality service tailored to each client's unique needs. We are currently recruiting Customer Support Specialists to join our team and provide customer service across our group companies, seeking individuals passionate about delivering exceptional support in multiple languages.</div><div></div><div> 
Role Description:</div><div>
This is a fulltime onsite role for a Account Manager As a Customer Support Specialist, you will engage with clients across our group companies. You will use contact center technologies to enhance client experiences and maintain high levels of satisfaction. 
 
You will be responsible for:</div><ul><li>
Handling inbound and outbound calls.</li><li>
Responding to customer inquiries and requests professionally.</li><li>
Delivering excellent customer service to meet performance goals.</li></ul><div></div><div> 
What We Offer:</div><ul><li>
Competitive salary and performance bonuses.</li><li>
A professional and supportive work environment.</li><li>
Opportunities for growth and career advancement.</li></ul><div></div><div> 
Requirements:</div><ul><li>
Korean in professional level.</li><li>
Proficiency in English (professional working level).</li><li>
Preferably residing in Istanbul with a residence permit.</li></ul><div></div><div> 
Qualifications:</div><ul><li>
Language proficiencies.</li><li>
Customer satisfaction and solution-oriented approach.</li><li>
Strong communication skills and preference for teamwork.</li><li>
Proficiency in MS Office.</li><li>
Previous experience in customer support is a plus.</li></ul><div></div><div> 
We will provide more details about the position during the interview process.</div><div></div><div> 
Learn more about us:</div><div>
Visit our website: https://lavixo.com/</div><div></div><div> 
Join our team and become part of a leading company in customer service excellence!</div><div>
Biz Kimiz? 
</div><div>
2011 y&#305;l&#305; itibariyle Ukrayna&rsquo;da ve 2019 y&#305;l&#305; itibariyle &#304;stanbul/Sar&#305;yer&rsquo;de bulunan ofisimizde online finans alan&#305;nda m&uuml;&#351;terilerimize destek hizmeti vermekteyiz.Herg&uuml;n 200&rsquo;den fazla &ccedil;al&#305;&#351;an&#305;m&#305;z ilgili dilde m&uuml;&#351;terilerimizi arayarak onlara ihtiya&ccedil;lar&#305; do&#287;rultusunda m&uuml;&#351;teri deste&#287;i hizmeti sa&#287;lamaktad&#305;r. 
 
M&uuml;&#351;terilerimizin beklentilerini nitelikli hizmetle kar&#351;&#305;lamak &ouml;nceli&#287;imizdir. Hizmet kalitemizi s&uuml;rekli geli&#351;tirmek i&ccedil;in teknolojik altyap&#305;m&#305;z&#305; &uuml;st&uuml;n tutmaya ve donan&#305;ml&#305; insan kayna&#287;&#305;m&#305;z&#305; verimli kullanmaya &ouml;zen g&ouml;steririz. 
LAVIXO b&uuml;nyesinde ki&#351;ilerin cinsiyetine, etnik k&ouml;kenine, &#305;rk&#305;na, rengine, milliyetine, ekonomik durumuna, siyasi d&uuml;&#351;&uuml;ncesine, dinine ve di&#287;er inan&#305;&#351;lar&#305;na ili&#351;kin ayr&#305;mc&#305;l&#305;k yap&#305;lamaz. &#304;&#351;e al&#305;mlarda ve terfilerde, sa&#287;lanan &ccedil;al&#305;&#351;ma ko&#351;ullar&#305;nda, m&uuml;&#351;terilerle olan t&uuml;m ili&#351;kilerde bu anlay&#305;&#351; ge&ccedil;erlidir. Faaliyetlerimiz &ccedil;er&ccedil;evesinde hangi ortamda bulunursak bulunal&#305;m, ki&#351;i hak ve &ouml;zg&uuml;rl&uuml;klerine sayg&#305; duyar, inan&#305;r ve destekleriz.</div> 

About Lavixo: 
2011 y&#305;l&#305; itibariyle Ukrayna&rsquo;da ve 2019 y&#305;l&#305; itibariyle &#304;stanbul/Sar&#305;yer&rsquo;de bulunan ofisimizde online finans alan&#305;nda m&uuml;&#351;terilerimize destek hizmeti vermekteyiz.Herg&uuml;n 200&rsquo;den fazla &ccedil;al&#305;&#351;an&#305;m&#305;z ilgili dilde m&uuml;&#351;terilerimizi arayarak onlara ihtiya&ccedil;lar&#305; do&#287;rultusunda m&uuml;&#351;teri deste&#287;i hizmeti sa&#287;lamaktad&#305;r. M&uuml;&#351;terilerimizin beklentilerini nitelikli hizmetle kar&#351;&#305;lamak &ouml;nceli&#287;imizdir. Hizmet kalitemizi s&uuml;rekli geli&#351;tirmek i&ccedil;in teknolojik altyap&#305;m&#305;z&#305; &uuml;st&uuml;n tutmaya ve donan&#305;ml&#305; insan kayna&#287;&#305;m&#305;z&#305; verimli kullanmaya &ouml;zen g&ouml;steririz. LAVIXO b&uuml;nyesinde ki&#351;ilerin cinsiyetine, etnik k&ouml;kenine, &#305;rk&#305;na, rengine, milliyetine, ekonomik durumuna, siyasi d&uuml;&#351;&uuml;ncesine, dinine ve di&#287;er inan&#305;&#351;lar&#305;na ili&#351;kin ayr&#305;mc&#305;l&#305;k yap&#305;lamaz. &#304;&#351;e al&#305;mlarda ve terfilerde, sa&#287;lanan &ccedil;al&#305;&#351;ma ko&#351;ullar&#305;nda, m&uuml;&#351;terilerle olan t&uuml;m ili&#351;kilerde bu anlay&#305;&#351; ge&ccedil;erlidir. Faaliyetlerimiz &ccedil;er&ccedil;evesinde hangi ortamda bulunursak bulunal&#305;m, ki&#351;i hak ve &ouml;zg&uuml;rl&uuml;klerine sayg&#305; duyar, inan&#305;r ve destekleriz.</div>

Korean Speaking Sales Representative

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