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sales coordinator

customer service rep

Renesas Electronics

<div>
 
 Company Description
 
 
 
 
 Renesas is one of the top global semiconductor companies in the world. We strive to develop a safer, healthier, greener, and smarter world, and our goal is to make every endpoint intelligent by offering product solutions in the automotive, industrial, infrastructure and IoT markets. Our robust product portfolio includes world leading MCUs, SoCs, Analog and power products, plus Winning Combination solutions that curate these complementary products. We are a key supplier to the world&rsquo;s leading manufacturers of electronics you rely on every day; you may not see our products, but they are all around you.
 
 
 
 
 Renesas employs roughly 21,000 people in more than 30 countries worldwide. As a global team, our employees actively embody the Renesas Culture, our guiding principles based on five key elements: Transparent, Agile, Global, Innovative, and Entrepreneurial. Renesas believes in, and has a commitment to, diversity and inclusion, with initiatives and a leadership team dedicated to its resources and values. At Renesas, we want to build a sustainable future where technology helps make our lives easier. Join us and build your future by being part of what&rsquo;s next in electronics and the world.
 
 
 
 
 Job Description
 
 
 
 Our Customer Service Team is looking for a talented and experienced individual in business, marketing, finance or similar field to join our team as a
 
 Distribution Customer Service Representatives (DCSR) Team
 
 in our [Bangalore India] office. The successful candidate will work directly with the Sales/Channel Partners and a multinational team of Customer Service Operators worldwide.
 
 
 
 Primary Responsibilities
 
 
 
 
 ROLE &amp;
 
 
 RESPONSIBILITIES
 
 
 
 <ul>
 <li>
 Supporting in an administrative/reporting function providing information and support internally and externally.
 </li>
 <li>
 Focus on support to enable sales to focus on design and customer facing activities. Coordinates with sales team members to ensure goals/ KPIs are met.
 </li>
 <li>
 Supporting escalation and coordination as a first level point of contact for regional customers and distributors. Communicates proactively for both internal escalations and short-term supply changes with the distributors.
 </li>
 <li>
 Coordinate with multiple internal Teams (Quote to Cash process, including preparing and managing quotations, order entry, pricing validation, and invoicing with regards to procurement, logistics, finance, and credit control to ensure seamless order fulfillment and payment collection).
 </li>
 <li>
 Understands changes in demand to support forecast / backlog alignment with regional distribution and Sales Team. Supports required backlog adjustments in alignment with Asset Management Team.
 </li>
 <li>
 Actively work on Quotes and Registrations against backlog coverage.
 </li>
 <li>
 Sample Support &ndash; ordering, tracking and follow up.
 </li>
 <li>
 Support on distribution related projects, demand/ supply transfer / stock rotations etc.
 </li>
 <li>
 Maintain in/out stock history and participate in Internal Audits related to the in/out stocks.
 </li>
 <li>
 Assist the sales team in processing customer orders and follow-ups to ensure timely delivery.
 </li>
 <li>
 Maintain accurate records of customer interactions, sales orders, quotes, and payment status.
 </li>
 <li>
 Respond to customer inquiries regarding product availability, pricing, quotations, delivery schedules, and billing.
 </li>
 <li>
 Prepare sales reports and documentation as required by the sales management team.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, Engineering, marketing, finance or similar field.
 </li>
 <li>
 3+ years of hands-on experience in customer service, sales support, or similar role.
 </li>
 <li>
 Experience with Quote to Cash, Order Management, Sales Support, Sales Operations must have.
 </li>
 <li>
 Strong MS Excel skills along with other MS Office products.
 </li>
 <li>
 Good team player with the ability to work in teams and cross regions with a proactive approach, consistently delivering high-quality customer service with focus on building relationships and achieving quality results.
 </li>
 <li>
 Ability to adapt to change, work across different ERP systems, reports &amp; procedures in a fast-paced environment with a good resilience to stress.
 </li>
 <li>
 Strong analytic and quantitative skills, ability to determine trends and propose solutions.
 </li>
 <li>
 Advanced command of English both spoken and written. Demonstrating clear and concise written and verbal communication to internal and external stakeholders.
 </li>
 <li>
 Must be able to work independently and with strong problem-solving skills.
 </li>
 <li>
 Familiarity with SAP, Model N, Salesforce or Power BI is an added advantage.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 Renesas is an embedded semiconductor solution provider driven by its Purpose &lsquo;
 
 To Make Our Lives Easier
 
 .&rsquo; As the industry&rsquo;s leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog &amp; Connectivity, and Power.
 
 
 With a diverse team of over 21,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, &lsquo;
 
 To Make Our Lives Easier
 
 .&rsquo;
 
 
 
 At Renesas, You Can
 
 
 
 <ul>
 <li>
 Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.
 </li>
 <li>
 Make a real impact by developing innovative products and solutions to meet our global customers' evolving needs and help make people&rsquo;s lives easier, safe and secure.
 </li>
 <li>
 Maximize your performance and wellbeing in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day.
 
 
 </li>
 </ul>
 Are you ready to own your success and make your mark?
 
 
 Join Renesas. Let&rsquo;s
 
 Shape the Future
 
 together.
 
 
 Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity &amp; Inclusion Statement.
 
 
 We have adopted a hybrid model that gives employees the ability to work remotely two days a week while ensuring that we come together as a team in the office the rest of the time. The designated in-office days are Tuesday through Thursday for innovation, collaboration and continuous learning.
</div>

Customer Service Rep

Ola Electric

<div>
 
 
 Job Description
 
 
 
 
 Job Title:
 
 Service Head
 
 
 
 Location:
 
 Bengaluru (with pan-India oversight)
 
 
 
 Department:
 
 Customer Service &amp; After Sales
 
 
 
 Reports To
 
 : CEO
 
 
 
 
 
 
 
 
 
 Job Summary
 
 
 
 We are seeking an experienced and dynamic Service Head to lead Ola Electric&rsquo;s national service and after-sales operations. The role will be responsible for driving service excellence, customer satisfaction, and operational efficiency across the company&rsquo;s growing EV portfolio. The ideal candidate will have extensive experience managing multi-location service networks, developing scalable service delivery models, implementing digital solutions, and building customer-centric teams. This role is pivotal in ensuring a seamless ownership experience and strengthening Ola Electric&rsquo;s brand promise of reliability and innovation.
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ol>
 <li>
 
 Service Strategy and Network Management
 
 </li>
 </ol>
 <ul>
 <li>
 Develop and execute a comprehensive service strategy aligned with business growth, product roadmap, and customer experience goals.
 </li>
 <li>
 Plan and expand the national service network, including company-owned and franchisee-operated service centers.
 </li>
 <li>
 Optimize service infrastructure, capacity planning, and geographic coverage to ensure accessibility and efficiency.
 </li>
 </ul>
 
 
 2. Customer Experience and Quality Assurance
 
 
 <ul>
 <li>
 Establish and track key service KPIs such as turnaround time (TAT), first-time fix rate (FTFR), Net Promoter Score (NPS), and warranty cost control.
 </li>
 <li>
 Build robust systems for customer feedback management and issue resolution.
 </li>
 <li>
 Ensure adherence to Ola&rsquo;s quality and safety standards across all service points.
 </li>
 </ul>
 
 
 3.After-Sales Operations and Process Excellence
 
 
 <ul>
 <li>
 Design and implement standardized operating procedures (SOPs) for service centers, mobile service operations, and roadside assistance.
 </li>
 <li>
 Leverage technology to digitize service workflows, customer engagement, and performance tracking.
 </li>
 <li>
 Drive continuous improvement programs to enhance efficiency, reduce downtime, and improve spare parts availability.
 </li>
 </ul>
 
 
 4.Spare Parts and Warranty Management
 
 
 <ul>
 <li>
 Oversee end-to-end spare parts supply chain &mdash; demand forecasting, procurement, logistics, and inventory optimization.
 </li>
 <li>
 Define warranty policies, manage claims processing, and ensure cost-effective warranty operations.
 </li>
 <li>
 Collaborate with product and engineering teams for root-cause analysis and corrective actions on recurring issues.
 </li>
 </ul>
 
 
 5.Team Leadership and Capability Building
 
 
 <ul>
 <li>
 Lead and mentor regional service managers, technical trainers, and service operations staff.
 </li>
 <li>
 Build strong training programs for service technicians and dealer partners to ensure technical excellence.
 </li>
 <li>
 Foster a culture of customer obsession, accountability, and operational excellence.
 </li>
 </ul>
 
 
 6.Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Partner with Product, Quality, and Engineering teams to provide feedback on field performance and reliability.
 </li>
 <li>
 Collaborate with Sales, Marketing, and Customer Support for seamless pre- and post-sales customer journeys.
 </li>
 <li>
 Support launch readiness and service preparedness for new vehicle introductions.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Required Skills and Qualifications
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s degree in Engineering (Mechanical, Electrical, or Automobile); MBA preferred.
 </li>
 <li>
 Experience: 15+ years in automotive or EV service operations, with at least 5 years in a national or regional leadership role.
 </li>
 <li>
 Domain Knowledge: Deep understanding of EV systems, diagnostics, service delivery models, and customer lifecycle management.
 </li>
 <li>
 Technical Skills: Exposure to service management systems (DMS), CRM tools, and digital service platforms.
 </li>
 <li>
 Leadership: Proven experience in managing large, distributed teams and multi-tier dealer/service networks.
 </li>
 <li>
 Analytical Skills: Strong data-driven mindset with ability to interpret service metrics and drive actionable insights.
 </li>
 <li>
 Communication: Excellent stakeholder management, negotiation, and presentation skills.
 </li>
 </ul>
 
 
 
 
 
 
 
 Preferred Attributes
 
 <ul>
 <li>
 Experience in scaling service operations for new-age mobility, EV, or premium two-wheeler brands.
 </li>
 <li>
 Exposure to digital service transformation, predictive maintenance, and connected vehicle diagnostics.
 </li>
 <li>
 Track record of improving NPS, service efficiency, and cost optimization through innovation.
 </li>
 <li>
 Entrepreneurial mindset with ability to thrive in a fast-paced, high-growth environment.
 </li>
 <li>
 Comfortable working in matrixed and cross-functional setups.
 </li>
 </ul>
 
 
 
 
 
 
 
 Career Path
 
 
 Progression to Chief Operating Officer (COO) or Head of Customer Experience roles based on performance, leadership impact, and organizational needs.
 
 
 
</div>

Head of Service Operations

HealthFab

<div>
 
 
 Company Description
 
 
 
 Healthfab is a leading Startup brand specializing in reusable period panties and functional undergarments. We aim to revolutionize menstrual health and sustainable apparel categories. Over the last 5 years, we have made a strong presence in e-commerce backed by efficient marketing and our in-house manufacturing capabilities. Our flagship product GoPadFree Reusable Leakproof Period Panty is a crowd favourite across marketplaces. To continue our growth, we are currently looking for a skilled and experienced Customer Service Manager to join our dynamic team.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role as a Customer Service Manager located in Bengaluru. The Customer Service Manager will be responsible for ensuring customer satisfaction by providing support, managing customer service inquiries, managing the team of customer service executives and maintaining high levels of customer service standards on a day-to-day basis. The role may also involve occasional cold calls to existing customers and upselling our products. Salary as per market standards, negotiable on experience.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage and Lead a team of Customer Service Executives
 </li>
 <li>
 Handle incoming and outgoing customer calls, emails and messages as needed
 </li>
 <li>
 Upsell and Cross-sell personal hygiene products over a phone call to prospecting customers
 </li>
 <li>
 Empathize with customers, understand their needs and provide timely, accurate responses ensuring customer satisfaction
 </li>
 <li>
 Assist customers in resolving their queries, complaints and issues through phone, email, chat or other relevant channels.
 </li>
 <li>
 Maintain a high level of product knowledge to effectively address customer queries.
 </li>
 <li>
 Use CRM software to manage and track customer interactions and issue resolution.
 </li>
 <li>
 Monitor KPIs and ensure the team is delivering as per set standards.
 </li>
 <li>
 Collaborate with cross-functional teams to escalate and resolve issues quickly.
 </li>
 <li>
 Adhere to company policies and procedures while delivering exceptional customer service.
 </li>
 </ul>
 
 
 
 
 
 Key Requirements:
 
 
 
 
 Educational Background:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in a relevant field is preferred
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 3+ years of proven experience in Customer Service role is a must
 </li>
 <li>
 Basic computer skills is a must
 </li>
 <li>
 Experience with a D2C brand is preferred
 </li>
 <li>
 Customer Service Team Lead or Managerial experience preferred
 </li>
 <li>
 Familiarity with a CRM software and Shopify is preferred
 </li>
 </ul>
 
 
 
 
 
 Work Location:
 
 
 <ul>
 <li>
 Full-time on-site from our office located in Singasandra, Bengaluru
 </li>
 </ul>
 
 
 
 
 
 Core Competencies:
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills in English, Hindi
 </li>
 <li>
 Conversational ability in South Indian regional languages preferred
 </li>
 <li>
 Ability to empathize with customers and provide appropriate support
 </li>
 <li>
 Strong problem-solving and decision-making skills
 </li>
 <li>
 Ability to multi-task and work under pressure in a fast-paced environment
 </li>
 <li>
 Ability to manage a team and collaborate effectively with colleagues
 </li>
 <li>
 Positive attitude and willingness to learn and grow in a dynamic industry
 </li>
 </ul>
 
 
 
 
 
 Candidates please note that this is not a tech support role and it involves dealing with personal care products. So please apply accordingly!
 
 
</div>

Customer Service Manager

Sabre Corporation

<div>
 Service and Support General Job Description (MUST BE EDITED FOR SPECIFIC JOB POSTING):
 
 
 Team Description
 
 
 The service and support team maintains direct contact with customers pre-sale or post-sales or both.
 
 
 
 Role And Responsibilities
 
 
 
 <ul>
 <li>
 Customer service includes communication via telephone, email, chat or through other social media platforms
 </li>
 <li>
 Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s)
 </li>
 <li>
 Ensures delivery of objectives and client expectations are met in accordance with contractual obligations
 </li>
 <li>
 Work with various departments to meet maintenance services sales goals, receive and understand accurate account of equipment failures
 </li>
 <li>
 Conduct technical training courses for customers and/or employees in the use of complex situations for multiple products
 </li>
 <li>
 Interact with customer and functional organizations to develop specifications for content of courses
 </li>
 <li>
 Post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services
 </li>
 <li>
 Responsibilities are within the technical customer support function as a generalist or in a combination of disciplines:
 </li>
 <ul>
 <li>
 product support specialist
 </li>
 <li>
 product support analyst
 </li>
 <li>
 systems integration engineer
 </li>
 <li>
 technical support
 </li>
 <li>
 customer service
 </li>
 <li>
 customer training
 </li>
 <li>
 sales support
 
 </li>
 </ul>
 </ul>
 
 Qualifications And Education Requirements
 
 
 
 <ul>
 <li>
 Minimum High School diploma, University student or graduate. Technical experience strongly desired
 </li>
 <li>
 Demonstrates good time management and priority setting skills
 </li>
 <li>
 Demonstrates effective teamwork skills
 </li>
 <li>
 Demonstrates ability to work under pressure and handling complexity
 </li>
 <li>
 Proficient English and Spanish written and oral communication skills
 </li>
 <li>
 Must be organized, able to multi-task and work in all areas as needed
 </li>
 <li>
 Proven analytical and troubleshooting skills
 </li>
 <li>
 Excellent customer service skills
 </li>
 <li>
 Travel Industry background is desired.
 </li>
 <li>
 Experience with travel distribution/reservation systems (Sabre, Galileo, Amadeus)
 </li>
 <li>
 ITIL/ XML/ SQL/ API Programming
 </li>
 <li>
 Experience using Salesforce CRM tool
 
 
 </li>
 </ul>
</div>

Product Support Analyst I

Adani Airport Holdings Ltd

<div>
 
 
 Role Summary
 
 
 
 The Lead Pranaam (Sales &amp; Operation) role is pivotal in driving the premium passenger experience services at Adani Airports, Bangalore. This position focuses on expanding B2B sales, forging corporate tie-ups, and ensuring seamless operational management of Pranaam services.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Develop and execute B2B sales strategies to promote Pranaam services to corporate clients, travel agencies, and other stakeholders.
 </li>
 <li>
 Establish and nurture corporate tie-ups to drive revenue growth and expand the customer base for Pranaam services.
 </li>
 <li>
 Oversee the day-to-day operations of Pranaam services, ensuring high-quality service delivery and operational efficiency.
 </li>
 <li>
 Collaborate with marketing teams to design and implement promotional campaigns tailored to the Bangalore market.
 </li>
 <li>
 Monitor and analyze customer feedback to continuously improve service offerings and address operational challenges.
 </li>
 <li>
 Manage a team of service professionals, providing leadership, training, and performance management to ensure alignment with service standards.
 </li>
 <li>
 Coordinate with airport operations teams to ensure seamless integration of Pranaam services within the broader airport ecosystem.
 </li>
 <li>
 Utilize data analytics tools to track sales performance, operational metrics, and customer satisfaction levels.
 </li>
 <li>
 Contribute to the development of innovative service packages that align with Adani Airports' commitment to global standards and passenger-centric solutions.
 </li>
 <li>
 Ensure adherence to sustainability practices in service operations, reflecting Adani Airports' emphasis on eco-friendly and energy-efficient practices.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 
 
 Education :
 
 
 
 Bachelor's in Business, Hospitality, or Aviation Management
 
 
 
 Experience :
 
 
 
 7+ years in sales, preferably in airport services or hospitality
 
 
 
 Skills :
 
 
 
 CRM tools, negotiation, presentation, strategic planning
 
 
 
 Attributes :
 
 
 
 Customer-focused, proactive, well-groomed, adaptable, team leader
 
</div>

Sales Team Lead - Bengaluru

<div>
 
 
 Qualifications, Experience &amp; Skills:
 
 
 
 
 
 
 ● Engineering Degree or Diploma in Automotive/ Mechanical Engineering or equivalent
 
 
 ● Minimum 8+ years of experience in 2 or 4 wheeler Technical Support &amp; Service engineering function.
 
 
 ● Expertise in using diagnostic applications and tools
 
 
 ● Hands on experience in using Oscilloscope, Telematics &amp; Dataloggers will bean added advantage
 
 
 
 
 
 
 Key Roles &amp; Responsibilities:
 
 
 
 
 
 
 ● Oversee and ensure smooth functioning of multiple Ola Electric service centers in the assigned area.
 
 
 ● Lead, mentor, and monitor Service Managers, Advisors, and Technicians to achieve operational and customer satisfaction KPIs.
 
 
 ● Ensure prompt resolution of customer complaints, monitor feedback, and maintain high NPS (Net Promoter Score).
 
 
 ● Ensure all repairs, maintenance, and warranty work adhere to company SOPs, safety protocols, and legal compliance requirements.
 
 
 ● Analyze service data, productivity metrics, and cost efficiency; create action plans for improvement.
 
 
 ● Monitor spare parts usage, maintain optimal stock levels, and minimize wastage or pilferage.
 
 
 ● Identify skill gaps, coordinate technical training, and develop service staff to meet evolving EV technology needs.
 
 
 ● Work closely with Product, Quality, and Central Service teams for escalations, feedback, and continuous process improvement.
 
 
 ● Ensure adequate staffing at all service centers, approve rosters, and address attrition challenges.
 
 
 ● Prepare regular performance reports and present updates to the Regional Service Manager.
 
</div>

Area Service Manager

Esco

<div>
 
 
 The Opportunity
 
 
 
 
 
 
 Esco Lifesciences Group provides enabling technologies, products and services to the life sciences and healthcare industries, supporting academic research and scientific discoveries, clinical practice, as well as biopharmaceutical R&amp;D and manufacturing. Headquartered in Singapore, Esco has an extensive sales network in over 100 countries, direct sales and service offices in over 20 countries, 8 manufacturing and R&amp;D hubs in the US, Europe, the UK, China, Singapore, Indonesia, and over 1300 employees worldwide.
 
 
 
 
 
 Esco is poised to benefit from the sustained growth of the healthcare and biopharma industries in Asia and globally. Esco has achieved market leadership in China, and globally, in multiple categories within some of the fastest-growing segments &mdash; with China being its largest and fastest growing market. As a Singapore-headquartered company, Esco is a nexus of East and West, bridging technologies, products and talent across the world, with global operations spanning the US, Europe and Asia.
 
 
 
 
 
 
 Key Responsibilities
 
 :
 
 <ul>
 <li>
 Ensure customers are satisfied and their expectations are met.
 </li>
 <li>
 Oversee repair and maintenance activities to ensure efficiency and that repair hours are met.
 </li>
 <li>
 Keep accurate records of all service activities and progress.
 </li>
 <li>
 Maintain up-to-date files on equipment procedures and solutions.
 </li>
 <li>
 Build and maintain strong relationships with customers regarding service arrangements.
 </li>
 <li>
 Gather information from customers to assist Service Engineers with on-site work.
 </li>
 <li>
 Coordinate customer service arrangements and schedules with the team.
 </li>
 <li>
 Ensure correct and timely information for invoicing.
 </li>
 </ul>
 
 
 Requirements
 
 :
 
 <ul>
 <li>
 
 Diploma or Degree
 
 in Engineering or a related field.
 </li>
 <li>
 Experience in customer service, resource planning, or operations (preferred).
 </li>
 <li>
 Proficient in MS Office (Word, Excel, PowerPoint).
 </li>
 <li>
 Good command of
 
 spoken and written English
 
 .
 </li>
 <li>
 Meticulous, independent, and able to multitask in a fast-paced environment.
 </li>
 <li>
 Able to handle stress and meet deadlines.
 </li>
 <li>
 Strong customer service, interpersonal, and communication skills.
 </li>
 <li>
 Diplomatic, professional, and responsive to client needs.
 </li>
 </ul>
 
 
</div>

Service Coordinator

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