customer service representative. Jobs in Medina Saudi Arabia

customer service representative.

customer service representative

Global Exchange Group

<div>
 
 Global Exchange Group - is a Spanish multinational company, founded in 1996, specialized in foreign currency exchange services at international airports and other areas of great tourist influx. Global Exchange is one of the world leaders in the sector. With a network of over 450 branches at 80 international airports in 31 countries in 5 continents, our staff of over 2,900 offers our services to 12 million Customers every year. Through solid principles based on legality and transparency, technological innovation, excellence in customer service and the care of its human capital, Global Exchange Group aims to create value for all its stakeholders, among which are their customers, employees or the different partners. Its mission is to offer quality currency exchange services to all travellers worldwide based on two clear lines of business: Currency exchange services at international airports and hotel resorts and, online and telephone currency exchange services, offered to both private individuals and companies, especially travel agencies and banks.
 
 
 
 
 
 Global Exchange Group headquarters are located in Salamanca and Madrid. Global Exchange Group is considered a Fintech company with innovative top technology systems developed internally, for the management and control of its own business and the service of its customers. Visit our website to learn more about us:
 
 http://www.global-exchange.com/en/
 
 
 
 
 
 
 We are a dynamic and forward-thinking organization dedicated to fostering growth, innovation, and excellence in our people management strategies. As part of our expansion in The Kingdom of Saudi Arabia, we are looking for an experienced Customer Service Representative.
 
 
 
 
 
 
 
 
 
 Position Overview:
 
 
 
 
 
 
 The overall goal of the position is to provide excellent service to all our customers, and sell our top-market products, respecting our internal procedures and the legal regulations.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Providing exchange services in line with procedures of the company and legal authorities, centring excellence in customer service.
 </li>
 <li>
 Identify the customer's needs and properly represent the company during the exchange operation, offering the advantages of the process and facilitating the cross-selling transactions.
 </li>
 <li>
 Carry out exchange transactions following the settled procedures, obeying the legal procedures, and attaining excellence in customer care.
 </li>
 <li>
 Be the people responsible for the direct contact with customers and be willing to offer customers the highest level of care.
 </li>
 <li>
 Document transactions according to the legal criteria.
 </li>
 <li>
 Clarify doubts or attend customer suggestions and clear and complete arguments against a complaint during the exchange process.
 </li>
 <li>
 Inform the supervisor of any problem or eventuality that might have occurred during the exchange operation.
 </li>
 <li>
 Positively valuable IT experience in order to efficiently resolving any technical problems and give support remotely to the IT department.
 </li>
 <li>
 Positively valuable availability to travel nationally.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 High school education is the minimum required with 1-2 years of experience in a similar role.
 </li>
 <li>
 University fresh graduates are welcomed.
 </li>
 <li>
 Native Arabic and a good command of verbal and written in English is a must.
 </li>
 <li>
 Additional languages are a plus.
 </li>
 <li>
 Having interest in sales and/or customer services positions or having previous experience in sales and/or customer services positions in retail, fmcg, f&amp;b, tourism sectors is a plus.
 </li>
 <li>
 Strong communication, negotiation, and problem-solving skills
 </li>
 <li>
 Having the ability to understand and identify customer expectations and needs
 </li>
 <li>
 Willingness to make direct contact with customers, to take responsibility, and to provide the best service
 </li>
 <li>
 Willingness to work in different shifts
 </li>
 </ul>
 
 
 
 
 
 Data Protection Notice:
 
 
 
 In compliance with the applicable data protection regulations, we inform you that the personal data you provide during this recruitment process will be processed by
 
 Global Exchange As Currency Services LLC
 
 , as the data controller, for the purpose of managing your application, assessing your professional profile, and, where appropriate, including you in future recruitment processes. The legal basis for this processing is the data subject&rsquo;s consent and/or the application of pre-contractual measures. Your data will not be disclosed to third parties, except where legally required, and will be retained only for the time strictly necessary to fulfill the aforementioned purpose. You may exercise your rights of access, rectification, erasure, objection, restriction of processing, and data portability, as well as withdraw your consent at any time, by sending a written request to the following email address: arco@globalexchange.com.sa, including a copy of your identity document and specifying the right(s) you wish to exercise. For further details regarding the processing of your personal data, please consult the &ldquo;Privacy Policy&rdquo; section available on our website: https://www.globalexchange.com.sa
 
</div>

Customer Service Representative.

Accor

<div>
 
 Company Description
 
 
 
 
 Join
 
 
 us at Accor,
 
 
 where
 
 
 life pulses
 
 
 with
 
 
 passion!
 
 
 
 As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
 
 
 By joining us, you will become a Heartist because hospitality is, first and foremost, a work of heart.
 
 
 At Sofitel Shahd Al Madinah our Guests experience profound spiritual luxury, a few steps away from Al Masjid Al Nabawi. Our 5-star retreat, near one of Saudi Arabia's most sacred sites, seamlessly connects local traditions with elegant French hospitality.
 
 
 You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
 
 
 You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
 
 
 Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
 
 
 
 Hospitality
 
 
 is
 
 
 a
 
 
 work
 
 
 of
 
 
 heart
 
 
 ,
 
 
 
 
 Job Description
 
 
 
 We are seeking a dynamic and experienced Assistant Restaurant Manager to join our team in Madinah, Saudi Arabia. As an integral part of our management team, you will help oversee daily operations, ensure exceptional customer service, and contribute to the overall success of our restaurant.
 
 
 <ul>
 <li>
 Assist the Restaurant Manager in overseeing daily operations and ensuring smooth service
 </li>
 <li>
 Supervise and motivate staff to maintain high standards of food quality and customer service
 </li>
 <li>
 Manage inventory, place orders, and control costs to maximize profitability
 </li>
 <li>
 Handle customer inquiries, feedback, and complaints professionally and efficiently
 </li>
 <li>
 Ensure compliance with food safety regulations and maintain a clean, safe working environment
 </li>
 <li>
 Participate in menu planning and implementation of new initiatives
 </li>
 <li>
 Assist in staff scheduling, training, and performance evaluations
 </li>
 <li>
 Step in for the Restaurant Manager when necessary, demonstrating strong leadership skills
 </li>
 <li>
 Collaborate with kitchen staff to ensure timely and quality food preparation
 </li>
 <li>
 Analyze sales data and suggest improvements to increase revenue
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Saudi nationality required
 </li>
 <li>
 Previous experience in restaurant management or a supervisory role in the food service industry
 </li>
 <li>
 Proficiency in restaurant management software and Point of Sale (POS) systems
 </li>
 <li>
 Strong leadership and team management skills
 </li>
 <li>
 Excellent customer service and interpersonal skills
 </li>
 <li>
 Proven ability to multitask and make decisions in a fast-paced environment
 </li>
 <li>
 Solid understanding of inventory management and cost control
 </li>
 <li>
 Strong problem-solving and conflict resolution abilities
 </li>
 <li>
 Excellent communication skills in both Arabic and English
 </li>
 <li>
 Bachelor's degree in Hospitality Management or related field preferred
 </li>
 <li>
 Food Safety Certification required
 </li>
 <li>
 Knowledge of Saudi Arabian cuisine and dining customs
 </li>
 <li>
 Familiarity with local food safety regulations
 </li>
 <li>
 Flexibility to work evenings, weekends, and holidays as needed
 </li>
 </ul>
</div>

assistant restaurant manager-Saudi only

dubizzle

<div>
 
 Bayut is the number one property portal in the Kingdom, connecting millions of users across the country. We are committed to delivering the best online search experience. As part of Dubizzle Group, Bayut is alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 As a Sales Team Leader,&nbsp; you will be responsible for supervising real estate sales agents and building a strong sales team including buyer's agents and showing assistants. You will mentor the real estate team to success by managing the agents, motivate and train the attitudes and habits of a buyer's agent as they should be committed to putting their clients first and winning leads.&nbsp;&nbsp;
 
 
 You will be responsible to handle a wide range of tasks related to managing the sales team. This might include scheduling appointments with clients, providing feedback after meetings, and ensuring that the sales team have everything they need to do their jobs well. You would also be responsible for tracking sales performance metrics and reporting these results back to senior management
 
 
 
 
 In this Role you will :
 
 
 <ul>
 <li>
 Manage a sales team and provide leadership, training, and coach team members on sales technique, product, upsell and cross-sell
 </li>
 <li>
 Plan and direct sales team training
 </li>
 <li>
 Develop a sales strategy to achieve organisational sales goals and revenues
 </li>
 <li>
 Set individual and monthly&nbsp; sales targets for the sales teams (for new and existing business and hunters - for new business)&nbsp;
 </li>
 <li>
 Work on sales scripts with agents
 </li>
 <li>
 Achieve the monthly sales targets by delivering sales from both personal and group accounts
 </li>
 <li>
 Generate leads and prospects to meet the parameters for quarterly sales production review
 </li>
 <li>
 Assist the Sales Manager with recruiting, developing, and training new sellers
 </li>
 <li>
 Conduct site viewing/tripping on a regular basis
 </li>
 <li>
 Track, collate and interpret sales figures and reporting
 </li>
 <li>
 Ensure members of the sales team have the necessary resources to perform properly
 </li>
 <li>
 Control expenses and monitor budgets
 </li>
 <li>
 Monitor team performance and motivate them to achieve team and individual targets
 </li>
 <li>
 Track and maintain records of team sales, payments, and account reviews
 </li>
 <li>
 Source feedback to marketing, operations, and tech team for enhancing product effectiveness, client issues and concerns&nbsp;
 </li>
 <li>
 Collect customer feedback and market research and channelize it internally for effective measures and follow-ups&nbsp;
 </li>
 <li>
 Verification of agency data/ numbers in the respective area to analyse growth opportunities and determine recruiting needs &ZeroWidthSpace;
 </li>
 <li>
 Establish, maintain, and expand the&ZeroWidthSpace; customer base through effective team management and allocate new agencies to the existing team&nbsp;
 </li>
 <li>
 Keep track of agency pools and verify agency data in their area.&nbsp;
 </li>
 <li>
 Source feedback to and from operations and the sales team for effective planning and execution
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in sales, business administration, or related field
 </li>
 <li>
 Requires a minimum of 5 years sales experience in the real estate field
 </li>
 <li>
 Valid KSA licence required
 </li>
 <li>
 Strong knowledge of the local market
 </li>
 <li>
 Strong Knowledge of different sales techniques and pipeline management
 </li>
 <li>
 Excellent presentation, negotiation, and closing skills
 </li>
 <li>
 Strong Decision-making skills
 </li>
 <li>
 Strong Problem-solving skills
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Team player with a strong ability to influence and interact at all levels, using both written and verbal communication
 </li>
 <li>
 Ability to work in and lead a project team with a wide variety of individuals
 </li>
 <li>
 Approachability and friendly personality
 </li>
 <li>
 Able to motivate others
 </li>
 <li>
 Ability to deal with ambiguity
 </li>
 <li>
 Compassion, Composure and empathy
 </li>
 <li>
 Ability to reflect and self learn
 </li>
 <li>
 Flexible
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 High-performing and fast-paced work environment
 </li>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Rewards and recognition
 </li>
 <li>
 Learning &amp; Development
 </li>
 </ul>
 
 #BayutKSA
 
 
 Bayut is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 
</div>

Sales Team Lead - Real Estate

<div>
 
 Company Description
 
 
 
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 
 
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster
 
 
 
 Job Description
 
 
 
 We are seeking a visionary and decisive Director of People and Culture to join our organization in Novotel Madinah, Saudi Arabia. This key leadership role will be responsible for shaping and executing our human resources strategy, fostering a positive organizational culture, and driving employee engagement and development.
 
 
 <ul>
 <li>
 Develop and implement comprehensive HR strategies aligned with organizational goals
 </li>
 <li>
 Lead and mentor the HR team, ensuring high-quality service delivery across all HR functions
 </li>
 <li>
 Drive cultural transformation initiatives to enhance employee engagement and productivity
 </li>
 <li>
 Design and oversee talent acquisition, retention, and succession planning programs
 </li>
 <li>
 Implement performance management systems and processes to optimize workforce capabilities
 </li>
 <li>
 Spearhead leadership development programs to build a strong pipeline of future leaders
 </li>
 <li>
 Ensure compliance with Saudi labor laws and regulations
 </li>
 <li>
 Collaborate with senior leadership to address strategic HR challenges and opportunities
 </li>
 <li>
 Manage employee relations, including conflict resolution and grievance handling
 </li>
 <li>
 Develop and monitor HR budgets and key performance indicators
 </li>
 <li>
 Act as a change agent, facilitating organizational development and transformation initiatives
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Human Resources, Business Administration, or related field; Master's degree preferred
 </li>
 <li>
 10+ years of progressive HR experience, with at least 5 years in a senior HR leadership role
 </li>
 <li>
 In-depth knowledge of Saudi labor laws, regulations, and cultural norms
 </li>
 <li>
 Experience working in Saudi Arabia or the Gulf region
 </li>
 <li>
 Strong strategic thinking and decision-making skills
 </li>
 <li>
 Excellent leadership and team management abilities
 </li>
 <li>
 Proven track record in organizational development and cultural transformation
 </li>
 <li>
 Expertise in talent management, performance management, and employee engagement
 </li>
 <li>
 Strong conflict resolution and negotiation skills
 </li>
 <li>
 Outstanding communication skills, both written and verbal
 </li>
 <li>
 Fluency in Arabic and English
 </li>
 <li>
 Proficiency in HRIS and HR analytics tools
 </li>
 <li>
 Professional HR certifications (e.g., SHRM-SCP, CIPD) are a plus
 </li>
 <li>
 Ability to influence and collaborate with senior leadership
 </li>
 <li>
 Change management experience and adaptability to dynamic business environments
 </li>
 <li>
 Saudi nationality is required for this position
 </li>
 </ul>
</div>

Director of People and Culture (Saudi Only)

<div>
 
 Company Description
 
 
 
 
 Join
 
 
 us at Accor,
 
 
 where
 
 
 life pulses
 
 
 with
 
 
 passion!
 
 
 
 As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
 
 
 By joining us, you will become a Heartist because hospitality is, first and foremost, a work of heart.
 
 
 At Sofitel Shahd Al Madinah our Guests experience profound spiritual luxury, a few steps away from Al Masjid Al Nabawi. Our 5-star retreat, near one of Saudi Arabia's most sacred sites, seamlessly connects local traditions with elegant French hospitality.
 
 
 You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
 
 
 You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
 
 
 Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
 
 
 
 Hospitality
 
 
 is
 
 
 a
 
 
 work
 
 
 of
 
 
 heart
 
 
 ,
 
 
 
 
 Job Description
 
 
 
 We're excited to welcome a talented Graphic Designer to join our creative team in Madinah, Saudi Arabia! As a Graphic Designer, you'll play a crucial role in shaping our visual identity and creating compelling designs that captivate our audience across various platforms.
 
 
 <ul>
 <li>
 Develop visually striking designs for marketing materials, including brochures, flyers, posters, and banners
 </li>
 <li>
 Create engaging digital content for our website, email campaigns, and social media platforms
 </li>
 <li>
 Collaborate closely with the marketing team to understand project requirements and deliver effective design solutions
 </li>
 <li>
 Ensure all design work adheres to brand guidelines and maintains a consistent look and feel
 </li>
 <li>
 Capture high-quality images of our facilities and events, and edit photos to meet our standards
 </li>
 <li>
 Prepare design files for print production and liaise with print vendors as needed
 </li>
 <li>
 Maintain and regularly update our library of visual assets, including photos, icons, and templates
 </li>
 <li>
 Stay up-to-date with design trends, tools, and technologies to incorporate fresh and innovative ideas into our visual content
 </li>
 <li>
 Contribute to brainstorming sessions and provide creative input for marketing initiatives
 </li>
 <li>
 Manage multiple projects simultaneously while meeting deadlines and maintaining attention to detail
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Graphic Design, Visual Arts, or a related field
 </li>
 <li>
 2-3 years of professional graphic design experience
 </li>
 <li>
 Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign)
 </li>
 <li>
 Knowledge of other design tools such as Sketch or Figma
 </li>
 <li>
 Strong portfolio showcasing a diverse range of design work
 </li>
 <li>
 Experience with responsive web design and digital marketing materials
 </li>
 <li>
 Excellent creative skills with the ability to develop unique and compelling visual concepts
 </li>
 <li>
 Strong verbal and written communication skills to effectively present ideas and designs
 </li>
 <li>
 Exceptional organizational and time-management skills to handle multiple projects and meet deadlines
 </li>
 <li>
 Proficiency in photography and photo editing is a plus
 </li>
 <li>
 Knowledge of current design trends and best practices
 </li>
 <li>
 Ability to work collaboratively in a team environment
 </li>
 <li>
 Flexibility to adapt to changing priorities and project requirements
 </li>
 <li>
 Customer-focused mindset with a keen eye for detail
 </li>
 <li>
 Enthusiasm for learning and growing in a dynamic work environment
 </li>
 </ul>
</div>

Graphic designer - Saudi only

Four Seasons Hotels and Resorts

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 Steps from the Prophet&rsquo;s Mosque, our Hotel will offer luxury accommodation for the city&rsquo;s 1.5 million annual visitors. The new-build hotel will be located at the heart of Madinah and steps from one of the most historic and significant sites in the region: Al-Masjid an-Nabawi, also known as the Prophet&rsquo;s Mosque. Madinah is also home to the Quba Mosque, which is regarded as the oldest mosque in the world.
 
 
 
 About The Role
 
 
 
 We are looking for an energetic and detail-oriented
 
 Talent Acquisition Coordinator
 
 to join the
 
 People &amp; Culture team
 
 at
 
 Four Seasons Hotel Madinah
 
 . In this role, you will support the full recruitment cycle &mdash; from job postings and candidate coordination to onboarding logistics &mdash; ensuring that all new hires experience the warmth and professionalism synonymous with the Four Seasons brand. You will work closely with the Talent Acquisition Manager and departmental leaders to deliver a seamless recruitment and onboarding experience for all candidates.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Coordinate all recruitment activities, including job postings, candidate screening, and interview scheduling.
 </li>
 <li>
 Manage communication with candidates, ensuring timely follow-ups and a world-class candidate experience.
 </li>
 <li>
 Support the Talent Acquisition Manager in executing recruitment campaigns for both local and international roles.
 </li>
 <li>
 Maintain candidate databases and recruitment trackers to ensure accurate and up-to-date information.
 </li>
 <li>
 Assist in coordinating pre-employment requirements such as medicals, visas, and documentation for new hires.
 </li>
 <li>
 Prepare employment offer letters and ensure proper filing of recruitment-related documents.
 </li>
 <li>
 Collaborate with hiring managers to understand departmental staffing needs and timelines.
 </li>
 <li>
 Support onboarding activities, including welcome communication, coordination of arrival logistics, and preparation of employee materials.
 </li>
 <li>
 Assist with the implementation of recruitment marketing initiatives to strengthen the hotel&rsquo;s employer brand.
 </li>
 <li>
 Maintain confidentiality and ensure compliance with Four Seasons standards and local labor regulations in all recruitment activities.
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Diploma degree in Human Resources, Business Administration, or a related field preferred.
 </li>
 <li>
 Previous experience in recruitment coordination or human resources, ideally within the hospitality or luxury service industry.
 </li>
 <li>
 Strong organizational and communication skills, with exceptional attention to detail.
 </li>
 <li>
 Ability to manage multiple tasks and priorities in a fast-paced environment.
 </li>
 <li>
 Professional, friendly demeanor with a genuine passion for people and hospitality.
 </li>
 <li>
 Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); experience with recruitment or HR systems is a plus.
 </li>
 <li>
 Proficiency in English.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive salary in a tax-free environment.
 </li>
 <li>
 Housing and transportation allowances.
 </li>
 <li>
 30 days of vacation plus public holidays.
 </li>
 <li>
 Complimentary meals and uniform cleaning.
 </li>
 <li>
 Medical and life insurance.
 </li>
 <li>
 Employee Assistance Program and worldwide complimentary room nights.
 </li>
 <li>
 Opportunities for career growth and development.
 
 
 </li>
 </ul>
 
 Schedule &amp; Hours
 
 
 
 This is a full-time role.
 
 
 
 Localization
 
 
 
 Supporting the Saudi nationalization scheme, we are looking forward to connecting with Saudi nationals who have a passion for hospitality and an eye for detail.
</div>

Talent Acquisition Coordinator

Talent Acquisition Coordinator - Four Seasons Hotel Madinah, Saudi Arabia

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