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customer care executive

customer service representative

ADNOC Group

<div>
 
 THIS POSITION IS A CONTRACT HIRE (2 YEARS CONTRACT)
 
 
 
 
 Job Purpose
 
 
 
 The jobholder is primary point-of-contact with Borouge external customers and internal stakeholders to maximize customer service efforts through prompt, efficient and accurate order confirmation and fulfilment, knowledge and understanding and preparation of required order and documentation to contribute to the business and functional strategy and profitability. It also involves coordinating returns and handling complaints with customers and resolving it on a timely basis to retain customers.
 
 
 This role demands a high level of attention to detail and accuracy, timely reporting and good organizational skills in order to ensure excellent customer service and high level of customer satisfaction.
 
 
 
 Key Accountabilities
 
 
 
 
 Customer Relationship Management
 
 
 
 <ul>
 <li>
 Acting as single point of contact for customers&rsquo; order management and other order-related activities.
 </li>
 <li>
 Identify, receive and/or coordinate customers&rsquo; feedback and escalate to relevant Internal &amp; External Stakeholders when required.
 </li>
 <li>
 Maintain on-going relationship with customers thereby promoting long term relationship between customer and Borouge.
 </li>
 <li>
 Collaborating with internal stakeholders to manage communications of outstanding accounts receivables to customers thereby support resolving financial and credit-related issues.
 </li>
 <li>
 For customers&rsquo; complaints/claims, support provision of timely information to higher level management and Quality Management Team and expedite in resolving claims promptly to improve customers&rsquo; retention and satisfaction.
 </li>
 <li>
 Proactively identify, propose &amp; implement improvements to systems &amp; processes to contribute to customer service excellence.
 
 
 </li>
 </ul>
 
 Sales Order Handling
 
 
 
 <ul>
 <li>
 Receive new purchase orders directly from customers and/or Borouge sales team, and initiate the OTC process.
 </li>
 <li>
 Managing and follow-up enquiries (general product info, proforma invoice/letter of credit, sample requests, product availability etc.)
 
 
 </li>
 </ul>
 
 Shipment Tracking &amp; Support
 
 
 
 <ul>
 <li>
 Manage material availability and OPER allocations amongst sales team to ensure prompt execution of order entry in SAP.
 </li>
 <li>
 Coordinate and communicate with the concerned functions in Supply Chain and other functions such as shipping lines, LSP&rsquo;s and banks to as per OTC process requirements to ensure On Time Delivery to customers.
 </li>
 <li>
 Prepare manual Arabic/English and Certificate of Origin from Ministry of Economy or Chamber of Commerce
 </li>
 <li>
 Follow up and notify customers on deviations in order or delivery related activities to customers.
 
 
 </li>
 </ul>
 
 Collection Process
 
 
 
 <ul>
 <li>
 Manage order management in accordance with the different payment terms (for example, validation of LC, working with finance department to ensure prompt cash advance receipt etc.).
 </li>
 <li>
 Execute prompt and accurate invoicing to ensure timely distribution of shipping documents and accounts receivables from customers.
 </li>
 <li>
 Accounts Receivable Collection
 </li>
 <li>
 Filing and record management for both softcopies and hardcopies on SAP and customer records archive, in accordance with policy, country and legal requirements
 
 
 </li>
 </ul>
 
 Qualifications, Experience, Knowledge &amp; Skills
 
 
 
 
 
 Minimum Qualification
 
 
 
 
 <ul>
 <li>
 University degree in Business Administration, Supply Chain Management, Management / Business Disciplines, or Equivalent Qualifications.
 </li>
 <li>
 Sound knowledge of ERP preferably SAP &amp; standard office software
 </li>
 <li>
 Basic knowledge of supply chain function is preferred.
 </li>
 <li>
 Strong spoken/written communication skills in English and local language.
 
 
 </li>
 </ul>
 
 Minimum Experience &amp; Knowledge &amp; Skills
 
 
 
 <ul>
 <li>
 Minimum 3 - 7 years of experience in customer service environment
 </li>
 <li>
 Basic knowledge of petrochemical industry is preferred.
 </li>
 <li>
 Basic knowledge &amp; understanding of different transportation modes, the freight forwarding industry, export documentation, government regulations &amp; export controls requirements are preferred.
 </li>
 <li>
 Advanced level of Customer Orientation, Good Communication and Problem-Solving Skills, Ability to report and document findings, High level of Detailed Orientation, Flexibility, Initiative, and Team player, and Cultural awareness of the Countries served.
 
 
 </li>
 </ul>
 External Job Description
</div>

Customer Service Representative

Noble Equipment Ltd.

Trading company sourcing and supplying a variety of engineering products.ResponsibilitiesWe are seeking a motivated and customer-oriented Indoor Sales Representative to join our team in a trading company located in Musaffah, Abu Dhabi, that supplies engineering products. The ideal candidate will be responsible for managing inbound inquiries, preparing quotations, following up with clients, and supporting business development. The role requires strong technical acumen, excellent communication skills, and a passion for customer service.Key Responsibilities:Handle customer inquiries via phone, email, or in person, providing product information and technical assistance.Prepare and follow up on sales quotations and proposals.Process sales orders and coordinate with logistics for timely delivery.Maintain and update customer databases.Support the external sales team with technical documentation, quotations, and client communication.Liaise with suppliers to obtain up-to-date product information, pricing, and delivery timelines.Maintain knowledge of the company&rsquo;s product portfolio and stay updated on industry trends.Address and resolve customer complaints or issues promptly and professionally.Achieve assigned sales targets and contribute to the overall team performance.Assist in preparing sales reports and forecasts.Qualifications and Skills:Bachelor&rsquo;s degree or diploma in Engineering, Business, or a related field.2+ years of experience in sales or customer service, preferably in the engineering or industrial sector.Strong understanding of technical products such as mechanical or electrical components.Excellent written and verbal communication skills.Proficiency in MS Office (Excel, Word, Outlook); experience with ERP systems is a plus.Strong organizational skills and attention to detail.Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.A team player with a customer-centric attitude.Preferred:Experience working with international suppliers and understanding import/export procedures.Knowledge of local industrial market dynamics.Job Type: Full-timePay: AED2,500.00 - AED3,500.00 per month

Indoor Sales Representative

Soft Water Technical Services L.L.C

We Are Hiring: Telemarketing Call Representatives (Ladies Only)Requirements:<ul><li>Languages: Proficiency in English and Hindi is a must. Knowledge of Arabic is an advantage.</li><li>Position: Telemarketing Call Representative</li></ul>Details:<ul><li>Salary and Benefits: To be discussed during the interview.</li></ul>If you meet these criteria and are interested in joining our team, please apply now!0556995730 WhatsApp onlyJob Type: Full-timeExperience:<ul><li>telemarketer: 2 years (Preferred)</li></ul>

Telemarketing Sales Representative

Confidential Careers

<div>
 
 We are seeking a dedicated, empathetic, and customer-focused
 
 Customer Care Executive (With Family Book)
 
 to join our team. In this role, you will be the voice of our brand&mdash;providing exceptional service and support to our clients and customers across various communication channels. The ideal candidate has a passion for helping others, thrives in a fast-paced environment, and is committed to delivering solutions with a smile.
 
 
 
 
 
 As a Customer Care Executive, you will handle inquiries, resolve complaints, and ensure every customer interaction is a positive one. You&rsquo;ll also have the opportunity to build relationships and contribute directly to customer satisfaction and retention.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Respond promptly to customer inquiries via phone, email, live chat, or in person
 </li>
 <li>
 Provide accurate, valid, and complete information by using the right tools and resources
 </li>
 <li>
 Handle customer concerns and complaints with empathy, professionalism, and efficiency
 </li>
 <li>
 Follow up on customer interactions to ensure satisfaction and resolution
 </li>
 <li>
 Maintain records of customer interactions, transactions, feedback, and actions taken
 </li>
 <li>
 Collaborate with internal departments to find solutions and improve customer service processes
 </li>
 <li>
 Identify and escalate priority issues to the appropriate channels
 </li>
 <li>
 Continuously strive to improve service quality and customer experience
 </li>
 <li>
 Stay updated on company products, services, promotions, and procedures
 </li>
 <li>
 Meet individual and team performance goals for service level, quality, and productivity
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor degree in communications, business, or related field
 </li>
 <li>
 2 to 4 years of experience in customer service or client support role
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Strong problem-solving skills with a solution-oriented approach
 </li>
 <li>
 Patience and ability to handle difficult or emotional customers with professionalism
 </li>
 <li>
 Strong multitasking, time management, and organizational abilities
 </li>
 <li>
 Proficiency in using customer service software, CRMs, and Microsoft Office
 </li>
 <li>
 Ability to work independently and as part of a team in a dynamic environment
 </li>
 <li>
 Positive attitude, willingness to learn, and a customer-first mindset
 </li>
 </ul>
 
 
</div>

Customer Care Executive

HIRES IMG HUMAN RESOURCES CONSULTANCY - L.L.C - S.P.C

Key Responsibilities:<ul><li>Handle cash, credit, and debit transactions with customers</li><li>Scan goods and ensure pricing is accurate</li><li>Issue receipts, refunds, or change to customers</li><li>Greet customers and assist with inquiries</li><li>Maintain a clean and organized checkout area</li><li>Follow all cash handling and operational procedures</li><li>Count cash in the register at the beginning and end of shifts</li><li>Assist with stocking shelves or other store duties when required</li></ul>Qualifications and Skills:<ul><li>High school diploma or equivalent</li><li>Basic math and computer skills</li><li>Previous cashier or customer service experience preferred</li><li>Good communication and interpersonal skills</li><li>Ability to handle transactions accurately and responsibly</li><li>Flexible with work hours, including weekends and holidays</li><li>Honest, dependable, and well-presented</li></ul>Benefits:<ul><li>Competitive salary (AED 1,200 &ndash; 1,500)</li><li>Accommodation is provided by the company</li><li>Visa and medical insurance provided</li><li>Opportunities for growth and development</li></ul>Job Type: Full-timePay: AED1,200.00 - AED1,500.00 per month

Cashier

Uniglobe Holding

Cashier cum Retail Sales Assistant<ul><li>Greet customers and assist with inquiries, providing product information and personalized recommendations.</li><li>Promote loyalty programs, special offers, and additional services.</li><li>Resolve customer complaints and address any issues effectively.</li><li>Operate the POS system to scan items, process payments (cash, credit, mobile), and issue receipts.</li><li>Manage the cash drawer, ensuring accurate cash handling, balances, and deposits.</li><li>Handle returns, exchanges, and other customer transactions efficiently.</li><li>Maintain a clean, organized, and tidy checkout area.</li><li>Stock shelves, arrange displays, and ensure merchandise is well-presented.</li><li>Assist with unpacking new deliveries and rotating stock.</li></ul>Skills and Qualification Required<ul><li>Strong customer service and communication skills.</li><li>Proficiency with POS systems.</li><li>Basic cash handling and accounting abilities.</li><li>Willingness to learn about the products and a passion for retail sales.</li><li>Attention to detail and accuracy.</li></ul>Job Types: Full-time, PermanentPay: AED2,500.00 - AED2,501.00 per month

Cashier cum Retail Sales Assistant

OACIS Middle East LLC

Responsibilities: . Handle a high volume of inbound and outbound calls with unmatched professionalism, ensuring each customer interaction reflects our commitment to excellence.&middot; Tackle complex customer issues with speed and accuracy, ensuring first-call resolution and customer satisfaction.&middot; Communicate with customers via Telephone, email, online chat etc.&middot; Consistently meet and exceed stringent performance metrics, including call handling time, customer satisfaction scores, and resolution rates.&middot; Anticipate customer needs and proactively provide solutions, enhancing the overall customer experience.&middot; Actively seek opportunities for process improvements and contribute to team strategy sessions aimed at optimizing customer service delivery.&middot; Adhere strictly to company policies, procedures, and regulatory requirements while maintaining the highest standards of professionalism.Requirements &amp; Skills:&middot; Fluency in English and Arabic is a must.&middot; Minimum of 2 years in a high-volume call center or customer service environment, with a proven track record of exceeding performance targets.&middot; Exceptional verbal and written communication skills.&middot; Superior problem-solving abilities and critical thinking skills.&middot; Advanced proficiency in CRM software and other call center technologies.&middot; Professional certifications in customer service or call center operations.&middot; Ability to work in shifts.Qualifications and Experience:&middot; High school degree or equivalent.&middot; PC based skills to operate Windows packages including Microsoft Word/Excel/E-mail.&middot; Knowledge of contact center and airline industry procedures and methodology.&middot; Excellent verbal and written communication skills.&middot; Ability to remain calm and composed in a fast-paced, high-pressure environment.&middot; Good empathy and listening skills to de-escalate situations and identify the underlying issues of a problem.&middot; Familiarity with IVR systems.Job Type: Full-timePay: Up to AED3,500.00 per monthExperience:<ul><li>call center: 2 years (Preferred)</li></ul>Language:<ul><li>Arabic and English (Preferred)</li></ul>Expected Start Date: 15/11/2025

Call Center Agent ( Bilingual )

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