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customer service representative - credit

customer service representative

Alghanim INDUSTRIES

<b>Date:</b> 19 Oct 2025
<br><br>
<b>Location:</b><br>
KW
<br><br>
<b>Company:</b><br>
Alghanim Industries
<br><br>
Long Description Job Summary
<br>The Customer Service Representative is responsible for improving the quality of services provided at Alghanim business functions. The job roles focused on taking preventative measures to deal with customers’ concerns and issues, being proactive prior to occurrence of problems and complaints. It also focuses on gently handling abused customers and defusing customer’s anger, demonstrating thoroughness in solving problems with great follow-up, the job roles also include demonstrating great knowledge of specialization of different Alghanim domains and functions.
<br>Job Responsibilities
<br>Answers customers’ queries
<br>Understands and fulfil customer needs and requirements.
<br>Maintains positive attitude during customers’ interactions.
<br>Ensures sales activities are handled in line with Alghanim policy.
<br>Supports in solving customer concerns/complaints.
<br>Works in coordination with Section Heads to provide excellent customer service.
<br>Keeps all company information including sales figures strictly confidential
<br>Follows Alghanim policies and guidelines
<br>Demonstrates high problem solving skills
<br>Practices high knowledge of Alghanim major functions and responsibilities
<br>Follows-up on pending customer issues with effective use of computer applications and telephone etiquette.
<br>Being aware of business KPIs and objectives
<br>Being aware of all in-store promotions, such as discounts, credit, free coupons, raffle draws and etc…
<br>Contributes to cost control and minimizing theft measures
<br><br>
Candidate Requirements
<br>2-3 years of experience,
<br>Strong English and Arabic language capabilities
<br>Strong communication, presentation and interpersonal skills
<br>Solving problem skills
<br><br>
Education Bachelor’s Degree

Customer Service Representative

<b>Date:</b> 28 Oct 2025
<br><br>
<b>Location:</b><br>
KW
<br><br>
<b>Company:</b><br>
Alghanim Industries
<br><br>
Long Description Job Summary
<br>The Customer Service Representative - Credit is tasked with providing credit solutions to customers by engaging with them and evaluating their needs. Coordination with the sales team is required to ensure that sales targets are met and, that credit specific KPI’s are achieved through meeting company standards in ensuring that all transactions are accurate, compliant, meet SLA, and maintain the highest level of customer relation and satisfaction by handling related issues within the area of responsibility.
<br>Job Responsibilities
<br><ul>
<li>Processing all credit transactions for electronics, Furniture and online.</li>
<li>Validate and ensure documentation compliance, and authenticity.</li>
<li>Assessing creditworthiness of clients and taking adequate steps to ensure receipt of payments and recovery of debts.</li>
<li>Ensure accuracy of all calculations.</li>
<li>Follow-up on approval of credit applications, transactions, exceptions and other related processes to ensure that SLA’s are met on all fronts.</li>
<li>Ensure that the Individual monthly sales targets is met.</li>
<li>Ensure that the company standard for customer satisfaction is met and maintained.</li>
<li>Selling related Easy Credit products and Services</li>
<li>Credit collection & instalment payment from customers including Down-Payments, early settlements, Overdue, legal and late payment charges collection.</li>
<li>Issuing Clearance certificates and Deals certificates for normal transactions ( not legal - no early settlement )</li>
<li>End-Of-Day Transactions batches.</li>
<li>Cash and K-Net reconciliation at End-Of-Day Batches</li>
</ul>
Candidate Requirements
<br><ul>
<li>0 – 2 years of experience.</li>
<li>2-year Diploma in a relevant field.</li>
<li>Customer-centric attitude.</li>
<li>Excellent communication skills.</li>
<li>Basic computer skills.</li>
<li>Bi-lingual (Arabic/English) preferred.</li>
</ul>
Education

Customer Service Representative - Credit

Azadea

<div><div>Style Advisor(Job Number: STY000093)</div><div>
Description</div><div><div>
<div>
<div><div><p><b>ABOUT THE COMPANY</b></p></div><div><br>
<p>
AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.</p></div></div><div><br>
<div>
<p><b>JOB PURPOSE</b></p></div><div><br>
<p>
The Style Advisor is responsible for providing a seamless, stylish, personalized, and enjoyable customer experience.</p></div></div><div><br>
<div>
<p><b>RESPONSIBILITIES</b></p></div><div><br>
<ul><li> Greet customers actively and attend to their needs in the fitting room, ensuring the area is always neat and readily available to accommodate customers.</li></ul>
<ul><li> Provide exceptional customer service by addressing individual requests and expectations, ensuring an outstanding shopping experience that consistently attracts both current and potential customers.</li></ul>
<ul><li> Create and maintain a customer database to foster brand loyalty through personalized shopping experiences, strong customer relationships, and long-term engagement strategies, thereby maximizing sales.</li></ul>
<ul><li> Remain informed of trends and maintain a timeless understanding of fashion principles to continually enhance and share the team's fashion expertise.</li></ul>
<ul><li> Demonstrate a deep understanding of the store, enabling quick identification of customer concerns and efficient resolution with minimal supervision.</li></ul>
<ul><li> Drive sales by consistently demonstrating exceptional clientele selling skills, focusing on individual customers, understanding their fashion preferences, and fulfilling their wardrobe needs.</li></ul>
<ul><li> Determine customer needs by considering their personal features, preferences, and wardrobe choices. Provide expert advice on sizes, colors, and styles to enhance their shopping experience.</li></ul>
<ul><li> Handle product repairs and maintain consistent follow-up with clients regarding product service, repairs, and alterations.</li></ul>
<ul><li> Utilize customer-centric tools, product knowledge resources, and in-store technology to effectively communicate information about product features, benefits, and current trends to customers.</li></ul>
</div>
</div><br>
</div></div></div><div>Qualifications</div><div><div>
<div>
<div><div><p><b>LANGUAGE &amp; TECHNICAL SKILLS</b></p></div><div><br>
<p><b>
Language Proficiency</b></p>
<ul><li> Fluency in English.</li></ul>
<p><b>
Technical Skills</b></p>
<ul><li> Proficiency in MS Office.</li></ul>
<p><b>
Specific Expertise</b></p>
<ul><li> Knowledge of beauty products, especially particular lines of cosmetics.</li></ul></div></div><div><br>
<div>
<p><b>EDUCATION</b></p></div><div><br>
<p>
Bachelor&rsquo;s degree in Fashion Design, or Fashion Styling, or a related field.</p></div></div><div><br>
<div>
<p><b>EXPERIENCE</b></p></div><div><br>
<p>
Zero to one years of experience in Fashion Retail, or Customer Service, or a similar role.</p></div></div></div></div><br>
<div>
</div><div></div><br>
<br>
<br>
<div><div><div><div><p><b>BEHAVIORAL COMPETENCIES</b></p></div><div><br>
<p><b>
Customer Focus</b></p>
<p>
Builds strong customer relationships and delivers customer-centric solutions. For example, probes deeply into customer needs to identify less obvious interests or expectations. Consistently goes above and beyond to understand customer requirements and surpass their expectations.</p>
<p><b>
Action Oriented</b></p>
<p>
Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, tackles what needs to be done with enthusiasm, working quickly and without undue oversight.</p>
<p><b>
Ensures Accountability</b></p>
<p>
Holds self and others accountable to meet commitments. For example, operates with a clear sense of responsibility; learns about, and adheres to, most policies, procedures, and work requirements. Takes steps to ensure work is done properly, communicates status, and addresses any errors.</p>
<p><b>
Communicates Effectively</b></p>
<p>
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, seeks out others' perspectives and asks good questions. Shares information that people want to know; gives appropriate context and details when speaking.</p>
<p><b>
Situational Adaptability</b></p>
<p>
Adapts approach and demeanor in real time to match the shifting demands of different situations. For example, finds out which situations call for flexibility and responds accordingly; seeks and listens to others' input and feedback on how to adapt approach to changing situations.</p>
</div>
</div><br>
</div></div><p>Azadea Group is an Equal Employment Employer &ndash; <i>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.</i></p></div><div><div><br>
</div>
Organization: Massimo Dutti</div><div>
Primary Location: Kuwait-Kuwait, Avenue Mall</div><div>
Schedule: Full-time</div><div>
Unposting Date: Ongoing</div></div>

Style Advisor

SPARK Athletic Center

<div>
 <p>
  <strong>
   About the Company:
  </strong>
 </p>
 <p>
  <strong>
   Groupxen is a family-owned business in the State of Kuwait. Ranging from unique local retail brands to leading fitness facilities, Groupxen encompasses and redefines luxury.
  </strong>
 </p>
 <p>
  <strong>
   SPARK Athletic Center is our Fitness Facility that offers programs and services for professional, amateur and youth athletes. Founded in 2013 as an incubator for professional and elite athletes, SPARK Athletic Center provides training, nutrition, and physical therapy programs seamlessly integrated under one roof by teams of specialists.
  </strong>
 </p>
 <p>
  <strong>
   We firmly believe in the importance of sports science and its integration in all aspects of training which is backed up by Spark LAB. SPARK Athletic Center combines the latest technology with a professional coaching staff to produce world-class results.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Summary:
  </strong>
 </p>
 <p>
  The Front Desk Receptionist also known as the Sales Officer promote and sell membership packages to new clients and retain existing members through effective sales renewals and upgrades as per approved prices. You will market and sell all facility products and services while maintaining highest customer service and best customer satisfaction level. You will need to enter and update all customers data on Company's systems and applications and follow up on timely manner.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Responsibilities:
  </strong>
 </p>
 <ol>
  <li>
   Promoting and sell membership packages to potential new clients and sell renewals/upgrades to current members along with other income (PT training, Nutrition Program, Sports Items)
  </li>
  <li>
   Know complete Product, Pricing, and Promotion knowledge for the facility membership sales.
  </li>
  <li>
   Maintain effective CRM and FC planner by using our established sales systems.
  </li>
  <li>
   Execute Company's referral programs, in addition to Up-selling, and cross-selling daily sales practices.
  </li>
  <li>
   Enter and update all customer details, facility walks-ins, customer inquiry into the Company's systems and applications.
  </li>
  <li>
   Conduct courtesy calls to all new members on monthly basis to build and maintain relationships and ensure that the members are regular in using our sports facility.
  </li>
  <li>
   In charge of reaching and exceeding daily sales targets
  </li>
  <li>
   provide excellent customer service while reaching sales objectives and goals.
  </li>
  <li>
   Answer phone calls in a professional etiquette to ensure highest customer satisfaction
  </li>
  <li>
   prospect and acquire leads by calling, texting, or emailing potential members, or chatting with them at local events or during facility walk-ins
  </li>
  <li>
   Maintain long-term clientele loyalty and grow the facility's membership base through sales, new member onboarding, and excellent customer service
  </li>
  <li>
   Keep self-updated and informed with good understanding of current fitness trends.
  </li>
  <li>
   Attend and resolve members' issues professionally and objectively by demonstrating empathy and compassion
  </li>
  <li>
   Welcome and greet visitors and members to the facility and conduct onsite tours for visitors
  </li>
  <li>
   Carryout various administrative tasks including but not limited to: Facility licenses renewals, Baladiya Card renewals for all facility employees, documentation and reports as requested from the line manager
  </li>
  <li>
   Execute marketing programs both within and outside of the facility as requested by the line manager
  </li>
  <li>
   Comply to country of location health and safety procedures and support in implementing the same at workplace when required.
  </li>
  <li>
   Train new joiners as per approved user guides and SOPs.
  </li>
  <li>
   Execute management directives when required.
  </li>
 </ol>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Candidate Skills and Qualifications:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ol>
  <li>
   Candidates with a high school diploma or equivalent qualifications
  </li>
  <li>
   Proficient in computer skills, especially MS Office (Word, Excel, and PowerPoint)
  </li>
  <li>
   Sales-minded approach, excellent customer service skills, and a positive, energetic attitude
  </li>
  <li>
   Must have a minimum of 1 year of relevant experience
  </li>
  <li>
   Must have good customer service skills
  </li>
  <li>
   Arabic conversational skills will be preferred
  </li>
 </ol>
 <p>
 </p>
</div>


Receptionists (Jahra)

Trafalgar Luxury Group

<div>
 <p>
  As a Client Advisor, you will be an integral part of our retail team, providing exceptional customer service and contributing to the overall success of our store. Your main objective will be to assist customers, drive sales, and maintain a positive shopping experience for all patrons.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Offering product information and guidance to the Customers in the stores.
  </li>
  <li>
   Understand customer needs and preferences to effectively recommend products or services that meet their requirements.
  </li>
  <li>
   Demonstrate in-depth knowledge of the products or services offered, including features, benefits, and usage.
  </li>
  <li>
   Build customer Data base and follow-up with the VIP customers.
  </li>
  <li>
   Maintain a clean and organized store environment, including restocking shelves and arranging merchandise displays.
  </li>
  <li>
   Process transactions accurately using the point-of-sale (POS) system, handling cash, credit cards, and other payment methods.
  </li>
  <li>
   Address customer inquiries, concerns, and complaints in a professional and timely manner, seeking assistance from management when necessary.
  </li>
  <li>
   Collaborate with team members to achieve sales targets and contribute to the overall success of the store.
  </li>
  <li>
   Stay updated on current promotions, sales campaigns, and product launches to effectively communicate this information to customers.
  </li>
  <li>
   Participate in ongoing training and development programs to enhance product knowledge and sales skills.
  </li>
  <li>
   Managing after sales service
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications and Requirements
  </strong>
 </p>
 <ul>
  <li>
   Excellent communication skills in Arabic and English.
  </li>
  <li>
   Previous experience in luxury retail sales (preferably in luxury watches and Jewelry) with a focus on VIP customer handling and customer service.
  </li>
  <li>
   Strong interpersonal skills with a customer-centric mindset.
  </li>
  <li>
   Ability to multitask and perform efficiently in a fast-paced environment.
  </li>
  <li>
   Proficiency in basic math and experience using a point-of-sale (POS) system.
  </li>
  <li>
   Flexibility to work varied schedules, including evenings, weekends, and holidays.
  </li>
  <li>
   Positive attitude, self-motivated, and a team player.
  </li>
  <li>
   High school diploma or equivalent required; additional education or certifications are a plus.
  </li>
 </ul>
 <p>
 </p>
</div>


Client Advisor (Watches & Jewelry)

<b>Date:</b> 20 Oct 2025
<br><br>
<b>Location:</b><br>
KW
<br><br>
<b>Company:</b><br>
Alghanim Industries
<br><br>
Job Summary
<br>To ensure a smooth, efficient, honest and accurate payment handling procedures for customers. The job roles include counting cash money, handling credit/debit card payments, and the sales of gift cards and Telly cards at the POS terminal. Guiding customers to delivery area/handing-over purchases to customers with highlighting refund & exchange policy.
<br>Job Responsibilities
<br>Customer Service
<br><br>
Acknowledges customers with greeting and smiling
<br>Being constantly presentable, pleasant and friendly
<br>Identifies & fulfils customer needs
<br>Ensures all customers are treated equally with respect
<br>Assists customers with packing when necessary/guides customer to delivery area
<br>Takes extra care in handling customers’ purchases
<br>Provides customers with accurate information
<br>Ensures customer’s info. updated and offers forwarding invoices via email
<br>Explains return & exchange policy
<br><br>
Sales
<br><br>
Obtains excellent and updated knowledge of all products & services
<br>Being aware of all in-store promotions; discounts, credit, coupons and etc…
<br>Promotes gift cards with focus on customer benefits
<br>Promotes warranty programs highlighting its benefits to customers (if applicable)
<br>Promotes Telly cards explaining features, options and benefits
<br><br>
Operations
<br><br>
Expedites customer payments effectively in an efficient manner
<br>Applies all POS procedures as instructed by store management.
<br>Maintains cash desk / packing area always clean and tidy
<br>Follows organizational rules and regulations / Policy & Procedures
<br>Follows company’s safety and security procedures
<br>Handles cash/credit payments and accurately counts customers’ money
<br>Counts and balances cash, credit slips, vouchers and coupons with total sales transactions at the end of the shift
<br>Masters computer applications in finalizing customers’ payments
<br><br>
Candidate Requirements
<br>Overall 1+ years of experience
<br>Good English language
<br>Good communication skills
<br><br>
Education Bachelor’s Degree

Cashier

Nejoud Restaurant Management Company

<ul><li><b>Customer service</b>: Greet customers, answer questions about the menu, and ensure their satisfaction.</li><li><b>Order taking</b>: Accurately take orders, process payments, and handle cash or point-of-sale systems.</li><li><b>Food and beverage service</b>: Prepare and serve food and drinks promptly and correctly.</li><li><b>Food preparation</b>: Assist with food preparation, which may include cooking, and ensuring ingredients are ready.</li><li><b>Cleaning and maintenance</b>: Keep dining and work areas clean, sanitized, and organized, which can include sweeping, wiping tables, and maintaining restrooms.</li><li><b>Teamwork</b>: Collaborate with other team members and supervisors to ensure smooth operations.</li></ul><p>Job Type: Full-time</p><p>Pay: Up to KD250.000 per month</p>

Barista/ Service Crew

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