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customer service representative Jobs in Dubai United Arab Emirates

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customer service sales associate

Wapoint Systems

The person will be the first point of contact for customers exploring insurance options. The responsibility is to guide them with clarity, understand their needs, and help them purchase the right product and policy.

Customer Service & Sales Associate - Insurance Marketplace

Al-Futtaim

Overview Of The Role The Customer Service Associate plays a key role in delivering exceptional service to customers, maintaining store standards, managing inventory, and assisting with sales. This role involves handling customer inquiries and complaints, ensuring the store is well-stocked and visually appealing, and operating the cash register in accordance with company policies. You will be an integral part of the retail team, aiming to enhance customer satisfaction and increase sales revenues. Success in this position involves maintaining a positive shopping environment, understanding customer needs, and efficiently managing sales processes. What You Will Do <ul> <li>Customer Service & Complaint Handling <ul> <li>Engage with customers to provide a high level of service and assist with their needs.</li> <li>Address basic customer complaints and escalate issues as needed.</li> </ul> </li> <li>Visual Merchandising & Store Maintenance <ul> <li>Ensure that the store is well-organized and adheres to company visual merchandising standards.</li> <li>Regularly clean and maintain the sales floor to create an inviting shopping environment.</li> </ul> </li> <li>Stock Management & Inventory <ul> <li>Actively participate in receiving new shipments and restocking the store.</li> <li>Help manage inventory and ensure the store is fully stocked.</li> </ul> </li> <li>Sales Support (Upselling & Cross-selling) <ul> <li>Recommend products to customers based on their needs, focusing on upselling and cross-selling.</li> <li>Stay updated on product information to make informed recommendations.</li> </ul> </li> <li>Cash Register Operation <ul> <li>Operate the cash register, process transactions, and follow company policies for handling payments.</li> <li>Ensure accurate cash handling and maintain a clean and organized checkout area.</li> </ul> </li> </ul> Required Skills To Be Successful <ul> <li>Strong verbal communication skills.</li> <li>Exceptional customer service skills.</li> <li>Attention to detail for maintaining store standards.</li> <li>Ability to engage in upselling and cross-selling.</li> </ul> What Qualifies You For The Role <ul> <li>Previous experience in customer-facing roles, with a focus on providing excellent service.</li> <li>Strong verbal communication and interpersonal skills to interact with customers effectively.</li> <li>Ability to maintain high store standards, both in terms of product organization and cleanliness.</li> <li>Experience in operating cash registers and following cash handling procedures.</li> </ul> We're here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish. Before you click "apply": Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence. As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Customer Service Associate Retail M&S UAE

<div>
 
 Job Requisition ID:
 
 172846
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Customer Service Associate plays a key role in delivering exceptional service to customers, maintaining store standards, managing inventory, and assisting with sales. This role involves handling customer inquiries and complaints, ensuring the store is well-stocked and visually appealing, and operating the cash register in accordance with company policies.
 </li>
 <li>
 You will be an integral part of the retail team, aiming to enhance customer satisfaction and increase sales revenues. Success in this position involves maintaining a positive shopping environment, understanding customer needs, and efficiently managing sales processes.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Customer Service &amp; Complaint Handling
 
 
 <ul>
 <li>
 Engage with customers to provide a high level of service and assist with their needs.
 </li>
 <li>
 Address basic customer complaints and escalate issues as needed.
 
 
 </li>
 </ul>
 Visual Merchandising &amp; Store Maintenance
 
 
 <ul>
 <li>
 Ensure that the store is well-organized and adheres to company visual merchandising standards.
 </li>
 <li>
 Regularly clean and maintain the sales floor to create an inviting shopping environment.
 
 
 </li>
 </ul>
 Stock Management &amp; Inventory
 
 
 <ul>
 <li>
 Actively participate in receiving new shipments and restocking the store.
 </li>
 <li>
 Help manage inventory and ensure the store is fully stocked.
 
 
 </li>
 </ul>
 Sales Support (Upselling &amp; Cross-selling)
 
 
 <ul>
 <li>
 Recommend products to customers based on their needs, focusing on upselling and cross-selling.
 </li>
 <li>
 Stay updated on product information to make informed recommendations.
 
 
 </li>
 </ul>
 Cash Register Operation
 
 
 <ul>
 <li>
 Operate the cash register, process transactions, and follow company policies for handling payments.
 </li>
 <li>
 Ensure accurate cash handling and maintain a clean and organized checkout area.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Strong verbal communication skills.
 </li>
 <li>
 Exceptional customer service skills.
 </li>
 <li>
 Attention to detail for maintaining store standards.
 </li>
 <li>
 Ability to engage in upselling and cross-selling.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Previous experience in customer-facing roles, with a focus on providing excellent service.
 </li>
 <li>
 Strong verbal communication and interpersonal skills to interact with customers effectively.
 </li>
 <li>
 Ability to maintain high store standards, both in terms of product organization and cleanliness.
 </li>
 <li>
 Experience in operating cash registers and following cash handling procedures.
 
 
 </li>
 </ul>
 We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
 
 
 Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate
 
 why
 
 this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
 
 
 As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
</div>

Customer Service Associate | Retail | M&S | UAE

Choice International Forwarding Middle East LLC

<ol type="1"><li> Coordinate with domestic Air Cargo sales teams and Dubai-based clients, ensuring timely follow-ups and smooth communication.</li><li>Provide daily shipment status updates and after-sales support to clients and head-office personnel.</li><li>Visit customer locations for business meetings and payment collection.</li><li>Maintain strong daily customer relationships and ensure high service standards.</li><li>Follow up with clients, liaise with domestic partners, support payment collection, and assist in overall customer service activities in the Air Cargo Sales Department.</li></ol>

Customer Service Representative- Air Cargo Sales

The Emirates Group

Job Purpose With over 40 years of global trading experience, SkyCargo connects people and business to a world of incredible opportunities Within this role you will be based in a Contact Center environment providing the highest level of service in order to sell Emirates products such as air tickets, cargo products and solutions with an aim to improve the customer experience and increase company revenue. <ul> <li>Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates tariff fares and actively issue online tickets and sell related products. </li> <li>Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the legal requirements covering their journey such as passport, visa &amp; health requirements and other details such as check-in place and time. </li> <li>Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares. </li> <li>Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline. </li> <li>Ensure that all necessary ticket related documentation is filed; time tables updated, brochures, sale and promotional material is properly displayed on individual counters providing various options to the customer which will assist in increasing sales. (Reservations and Ticketing Offices only).</li> </ul> <ul> <li>Support the Customer Sales &amp; Service Team Leader on closing the end of day sales and banking monies received. Whenever possible create a database of all potential customers and develop a personal relation ship with them by giving occasional calls and informing them of new services provided, there by the customer always contacts the Agent for their travel needs. Reservations and Ticketing Offices only.</li> </ul> <ul> <li>Respond to queries from customers and agents in relation to the import and export of Cargo, from the point of quotation through to reservation. Provide system support to customers to enable them to self-service their requirements on our website.</li> </ul> <ul> <li>Follow up on quotes given to customers and agents to consistently look at opportunities to increase the tonnage and maximize revenue. Keep customers and/or agents notified on the status of their shipment.</li> </ul> Qualification <ul> <li>10 years schooling or equivalent.</li> <li>Excellent interpersonal, telephone and customer service skills.</li> <li>Ability to work in a busy sales team environment.</li> <li>PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail.</li> <li>Knowledge of contact center and airline industry procedures and methodology.</li> <li>Standard Fares and ticketing courses, Skywards and MARS reservations systems</li> <li>Can read, write, speak in Arabic is an advantage </li> </ul> Join our team of over 100,000 people and follow your passions into one of over 50 brands in the Emirates Group. We re led by our world-famous airline, Emirates, and our global air services provider, dnata. All our leading brands - in travel, tourism, leisure, aviation, sport and retail - reflect our passion for innovation. We strive for exceptionally high standards in all the products and services we offer and we ve built an admired global reputation because of it. Work with us to build exciting brands and progress your career in the Emirates Group. Salary &amp; benefits Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website emiratesgroupcareers.com

Customer Sales & Service Agent

Greenfix Property Care

A leading retail company in the Middle East is seeking a customer-focused individual for a role involving sales and inventory management. The ideal candidate will have a high school degree, proficiency in English, and experience in customer service, specifically in the retail of sports goods. Responsibilities include assisting customers, maintaining store appearance, and managing stock and transactions.

Retail Sales Associate - Upsell & Customer Experience

Furchild

<div>
 <ul>
 <li>
 Build and manage customer relationships, ensuring every interaction leaves the customers feeling valued and appreciated.
 </li>
 <li>
 Provide outstanding, personalised customer service across email, phone, and customer platforms (such as CRM and order management tools).
 </li>
 <li>
 Meet and exceed sales targets, contributing to team goals.
 </li>
 <li>
 Leverage customer feedback to improve processes and support the development of Furchild Customer journey.
 </li>
 <li>
 Collaborate with the product team to track responses and contribute to future improvements.
 </li>
 <li>
 Participate in cross-functional projects, gaining exposure to areas such as customer insights, user experience, and operations.
 </li>
 <li>
 Grow your knowledge of pet health, care and wellness to assist customers better.
 </li>
 <li>
 Represent Fuchild's values in every interaction.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Background in customer-facing roles with exposure to e-commerce platforms and the fast-moving nature of start-ups.
 </li>
 <li>
 Skilled at building strong customer relationships through personalised service, whether by phone, email, chat, or direct customer-facing interactions.
 </li>
 <li>
 Experience using CRM systems and order management platforms.
 </li>
 <li>
 Excellent written and verbal English skills, with keen attention to grammar.
 </li>
 <li>
 An outgoing, confident personality with a knack for building rapport.
 </li>
 <li>
 Highly organised and detail-oriented, able to manage multiple tasks efficiently.
 </li>
 <li>
 Ability to combine excellent service with contributing to sales, upselling, and retention objectives.
 </li>
 <li>
 Flexibility to work weekends and varied shifts in a dynamic environment.
 </li>
 <li>
 Demonstrates a great sense of humor and a strong passion for natural products and all things pet-related.
 
 
 </li>
 </ul>
 Additional Information
 
 
 We&rsquo;re not just feeding pets &ndash; we&rsquo;re changing the way people care for them. At The Furchild, our work is driven by a shared love for animals and a commitment to making a real difference in their lives. When you join us, you&rsquo;re part of something bigger &ndash; a company that values innovation, customer satisfaction, and most importantly, the health of pets.
 
 
 Our Hiring Process
 
 
 We make the hiring process as straightforward as possible, with the following steps:
 
 
 <ul>
 <li>
 Apply: Submit your application, and our team will review your profile.
 </li>
 <li>
 Initial Interview: If your qualifications align, we&rsquo;ll schedule an initial conversation with you.
 </li>
 <li>
 Hiring Manager Interview: Shortlisted candidates will meet with hiring managers.
 </li>
 <li>
 Assessment: Depending on the role, you may be invited for a case study, trial assignment, or coding session.
 </li>
 <li>
 Offer: Successful candidates will be contacted with an offer following the completion of the selection process.
 
 
 </li>
 </ul>
 Ready to Join Us?
 
 
 If you&rsquo;re excited about making a difference in the lives of pets and being part of a fun, innovative company, we&rsquo;d love to hear from you!
</div>

Customer Service Associate

Explore 9099+ Customer service sales associate in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.