customer service supervisor

51Talk Headquarters

<div>
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Lead, mentor and manage the team to achieve and exceed monthly reservation rate and attendance rates targets and KPIs.
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 Monitor and assess team performance, providing regular feedback and implementing strategies to enhance effectiveness.
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 Conduct calls to prospective customers to promote and sell our products and services.
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 Handle customers&lsquo; inquiries and convert them into sales opportunities.
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 Understand customer needs and requirements to provide appropriate solutions .
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 Follow up on marketing leads and maintain accurate and up-to-date records of all activities in the CRM system.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Proven experiences as a customer service manager or in a similar supervisory role.
 </li>
 <li>
 Strong understanding of customer relationship and sales management.
 </li>
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 Ability to motivate and drive a team to achieve targets.
 </li>
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 Excellent leadership, communication, and interpersonal skills.
 </li>
 </ul>
 
 
 
 
 Working hour: Sunday - Thursday 12PM - 9PM, Saturday 12PM-4PM
 
 
 Office address: 1st Floor, 7Z, Etisalat Club Rd, Ezbet Fahmy, El Basatin, Cairo Governorate 4234302
 
</div>

Customer Service Team Lead

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Responsible for the operations of the store during his shift, in terms of end to -end operation: managing staff , Ordering, Inbound receiving, stocking, Pick and pack orders
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 Assists Store supervisor to manage all store operations (i.e. selecting people, scheduling shifts, routine and preventive maintenance, &hellip;)
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 Assists Store supervisor for Ordering / Store replenishment: by Ensure proper stock in stores (No OOS or OVS) and help to assessing the inventory and issuing orders based on the input and assessment of demand planner plus physical stock assessment
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 Inventory management: Support Store supervisor by Ensuring effective stock control function and practices. Support Implementation of inventory process to ensure adequate stock levels and accurate inventory by conducting Store Stock take &amp; Cycle count based on the agreed schedule
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 Inbound receiving: During his shift , to ensure Accurate receiving of orders as per policies &amp; SOP
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 Outbound: During his shift , to ensure Efficient and accurate picking and packing of customer orders, as per SOP
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 Support Store supervisor by monitoring fulfillment processes and recommend improvements to increase productivity and profits.
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 Help Store supervisor by Ensuring implementation of actions pertinent to store-related shrinkages
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 Supervising the effective implementation of hygiene, sanitation, security and safety standards, as well as service level standards and ensuring a high level customer service both internally and externally during his shift
 </li>
 <li>
 Discussing with the Store supervisor all issues/problems and propose solutions
 
 
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 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 You have at least 3-5 years of experience in supermarket or restaurant
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 You are someone energized by the unknown and look forward to learning each day on the job.
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 Good communication skills, and always like to be hands-on with several tools.
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 Additionally, you have robust interpersonal and intercultural skills.
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 Language skills: Fluent English and Arabic would be highly advantageous
 </li>
 </ul>
</div>

Assistant Store Supervisor

Air Arabia

<div>
 
 Job Purpose
 
 
 
 Acts as the airline&rsquo;s ambassador; strives to achieve customers&rsquo; loyalty and to promote a positive corporate image, at all times, through enhancing the overall customers&rsquo; experience. Provides excellent customer service to all passengers whilst ensuring their safety and comfort are achieved throughout the complete flight cycle. Be ready and fit to operate ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.
 
 
 
 Conduct
 
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Ensures timely attendance, proper grooming, fitness and legality of self for the assigned flights. Attends &ldquo;Briefing&rdquo; to ensure acknowledgement of flight details, distribution of roles, targets, security checks, boarding, etc.
 
 
 </li>
 </ul>
 
 Safety Measures
 
 
 
 <ul>
 <li>
 Instructs passengers on safety procedures to be followed ensuring their safety and comfort at all times.
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 Identifies areas of safety and security risks and partners with the Cabin Supervisor to take remedial action in accordance with the SOPs (Standard Operating Procedures).
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 Administers first aid to passengers where necessary.
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 Informs Cabin Supervisor, Flight Crew and Captain, as appropriate, with any irregularities and malfunctions promptly.
 
 
 </li>
 </ul>
 
 Customer Service
 
 
 
 <ul>
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 Welcomes passengers and assists in their boarding formalities; enters necessary data into the aircraft logbook as per the Airline and Civil Aviation Authority&rsquo;s adopted procedures.
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 Provides constant excellent customer services to passengers by attending to their individual pre-bookings, requests and needs.
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 Identifies and assists passengers experiencing stress or difficulties in accordance with the corresponding policies and procedures detailed in the Operations Manual and other relevant instructions.
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 Contributes to maximizing on-board revenue and &ldquo;Charity Cloud&rdquo; program by efficiently promoting the on-board meals, products and charity services and thereby achieves individual and team targets.
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 Ensures proper and secure handling of cash and credit card payments received against individual sales and donations managed by him/her.
 
 
 </li>
 </ul>
 Key Result Responsibilities - Continued
 
 
 
 Crosschecking And Reports
 
 
 
 <ul>
 <li>
 Carries out pre-flight checks to ensure sufficient supplies, emergency equipment, catering equipment and other specified equipment prior to take off; provides report for any deficiencies to Cabin Supervisor and/or Captain as appropriate.
 </li>
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 Assists in ensuring the aircraft cabin is cleaned thoroughly at transit stations and that adequate re-catering and duty free products are provided before flying.
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 Ensures orderly and complete handover/takeover of the cabin to/from catering, cleaning and/or maintenance staff.
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 Carries out the post-flight briefing and assessment reports as per adopted policies and procedures: provides objective evaluation of the Cabin Supervisor, reports any problems or discrepancies on flight, closing and sealing of duty free containers.
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 Accounts to Cabin Supervisor for the conduct of passengers; carries out the duties of &lsquo;Cabin Supervisor&rsquo; when designated as such by the Captain.
 </li>
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 Maintains necessary professional and safety knowledge and competitiveness by attending recurrent trainings, emergency procedures trainings, and educational workshops and by ensuring current license.
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 Contributes to team effort by accomplishing related results and achieving allocated sales targets and objectives.
 
 
 </li>
 </ul>
 
 Qualifications (Academic, Training, Languages)
 
 
 
 <ul>
 <li>
 Diploma or Higher Secondary Certificate is acceptable for this role; a diploma in Travel/ Tourism is a plus.
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 Training in First Aid, Safety and Emergency Procedures are an added value.
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 Fit to fly, has good general health, no serious medical conditions or chronic diseases.
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 Presentable, friendly, demonstrates cheerful and positive attitude even under stress.
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 Customer service oriented, capable of understanding and attending to customers&rsquo; needs and requests.
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 Capable of handling difficult situations and angry customers without compromising corporate image.
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 Focused, capable of identifying irregularities and handling threats and emergencies with efficiency and commitment to successful results.
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 Proactive, self-motivated, demonstrates initiative and positive teamwork competency.
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 Very good verbal and written communication skills.
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 Excellent time management and problem-solving skills.
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 Proficient in Microsoft Office.
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 Fluent in English Language. Other languages are an advantage based on the Airline requirements
 
 
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 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 Fresh graduates are encouraged to apply for this role.
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 <li>
 Previous experience as cabin crew or in a customer service role in the Airlines/Aviation/ or hospitality Industries shall be treated as an added value.
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 Active cabin crew license is an advantage.
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 Capable of working in shift pattern and for extended working hours.
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 Shows high flexibility and adaptability to frequent changes and busy schedules.
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 Demonstrates the ability to contribute and successfully deliver against policies, procedures, and set KPIs.
 </li>
 </ul>
</div>

Cabin Crew - Cairo

Raya CX

<div>
 , 40 hours per week
 
 
 Position: Call Center Representative C1
 
 
 Company Overview:
 
 
 RayaCX is a leading customer experience management company based in Cairo, Egypt. We provide innovative solutions to help businesses enhance their customer interactions and improve overall customer satisfaction. Our team is dedicated to delivering exceptional customer service and creating positive experiences for our clients and their customers.
 
 
 Job Description:
 
 
 We are seeking a highly motivated and customer-centric individual to join our team as a Call Center Representative C1. In this role, you will be responsible for handling inbound and outbound calls from customers, providing excellent service and support, and resolving any issues or concerns they may have. You will be the first point of contact for our clients' customers, and your main goal will be to ensure a positive and efficient customer experience.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Answer incoming calls from customers and provide them with accurate information and assistance
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 Make outbound calls to follow up on customer inquiries or resolve any issues
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 Maintain a high level of professionalism and customer service in all interactions
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 Identify and escalate any complex or unresolved issues to the appropriate department or supervisor
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 Keep detailed and accurate records of customer interactions and transactions
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 Collaborate with team members to continuously improve processes and procedures
 </li>
 <li>
 Meet and exceed individual and team performance targets
 
 
 
 </li>
 </ul>
 Requirements:
 
 
 <ul>
 <li>
 High school diploma or equivalent; college degree preferred
 </li>
 <li>
 1-2 years of experience in a customer service or call center role
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 <li>
 Excellent communication skills in English, both verbal and written
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 <li>
 Strong problem-solving and decision-making abilities
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 <li>
 Ability to multitask and work in a fast-paced environment
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 <li>
 Proficient in using computer systems and software
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 Flexibility to work full-time, 40 hours per week, including evenings and weekends if needed
 
 
 
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 </ul>
 Benefits:
 
 
 <ul>
 <li>
 Competitive salary and benefits package
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 Opportunities for career growth and development
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 Positive and supportive work environment
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 Comprehensive training program
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 Employee discounts and perks
 
 
 
 </li>
 </ul>
 If you are passionate about providing exceptional customer service and thrive in a dynamic and fast-paced environment, we want to hear from you! Join our team at RayaCX and be a part of shaping the future of customer experience management. Apply now!
</div>

Customer Service Agent - C1 Speaker

Aujan Coca-Cola Beverages Company (ACCBC)

<div>
 
 The
 
 Sales Supervisor in Cairo
 
 is responsible for managing sales and distribution operations through distributors to all sales channels. This role focuses on driving sales growth, ensuring efficient distribution, and maintaining strong relationships with distributors to achieve business objectives.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Drive sales performance by ensuring achievement of volume and revenue targets within assigned territories.
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 Monitor distributor sales performance and implement corrective actions as needed.
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 Develop and execute sales tactics to capitalize on market opportunities.
 </li>
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 Build and maintain strong relationships with distributors to ensure alignment with business objectives.
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 Evaluate distributor performance against KPIs, including sales volume, distribution coverage, and stock availability.
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 Ensure distributors have adequate inventory levels to meet market demand.
 </li>
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 Develop and maintain relationships with key wholesale and retail customers.
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 <li>
 Act as a point of escalation to resolve customer issues and ensure high levels of satisfaction.
 </li>
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 Identify and support opportunities for upselling or cross-selling within the retail and wholesale segments.
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 Monitor market trends, competitor activities, and customer feedback to identify opportunities for growth.
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 Recommend adjustments to sales strategies based on market insights.
 </li>
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 Conduct regular market visits to assess execution and identify gaps in distribution or retail presence.
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 Train and motivate distributor sales teams to improve performance and align with business goals.
 </li>
 <li>
 Conduct regular performance reviews and provide feedback to enhance effectiveness.
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 Foster a results-driven culture focused on customer service excellence.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration or Economics
 </li>
 <li>
 3&ndash;5 years of experience in sales or distribution management, preferably within FMCG or retail sectors.
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 <li>
 Proven track record of achieving sales targets and managing distributor relationships.
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 Ability to build and maintain strong relationships with distributors and customers.
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 <li>
 Strong verbal and written communication skills to manage stakeholder interactions.
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 <li>
 Skilled in analyzing customer trends and identifying growth opportunities.
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 <li>
 Ability to lead and motivate distributor sales teams toward performance goals.
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 Sales planning and forecasting.
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 <li>
 Proficiency in ERP or CRM tools (e.g., SAP, Salesforce).
 </li>
 </ul>
 
 
</div>

Sales Supervisor - Giza

Kasrawy Group Careers

<div>
 
 Commercial Vehicle Sales Supervisor Job Description
 
 
 
 Position Summary
 
 
 The Commercial Vehicle Sales Supervisor is responsible for leading and motivating a team of Commercial Sales Consultants to achieve ambitious sales targets for light, medium, and heavy-duty commercial vehicles (trucks, vans, and specialty fleet vehicles). This role focuses on daily sales management, inventory control, fostering B2B client relationships, and ensuring the highest level of professionalism and profitability within the commercial department.
 
 
 Key Responsibilities
 
 
 Sales Leadership &amp; Performance Management
 
 
 <ul>
 <li>
 Target Achievement: Drive the team to meet and exceed monthly, quarterly, and annual volume and profitability goals for new and used commercial vehicle sales.
 </li>
 <li>
 Coaching &amp; Mentoring: Conduct daily performance reviews, weekly one-on-one coaching sessions, and continuous training on product knowledge, financing options, objection handling, and effective B2B sales techniques.
 </li>
 <li>
 Pipeline Management: Oversee the entire sales pipeline, ensuring the team actively uses the CRM system to track leads, schedule follow-ups, and manage account statuses effectively.
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 Motivation: Maintain a high-energy, results-oriented sales floor, implementing incentive programs and recognition to motivate the commercial team.
 
 
 
 </li>
 </ul>
 Operations &amp; Inventory Control
 
 
 <ul>
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 Inventory Management: Work closely with the Inventory Manager to forecast demand, order appropriate commercial vehicle stock, and ensure the mix (e.g., body types, specs, chassis) aligns with market needs (e.g., local fleet, logistics, or construction sector demands).
 </li>
 <li>
 Deal Structuring: Review and approve all sales deals, ensuring maximum profitability while maintaining fair pricing and adherence to company policies and financing terms.
 </li>
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 Appraisal &amp; Trade-ins: Oversee the accurate appraisal process for commercial vehicle trade-ins, ensuring valuations are competitive yet profitable.
 </li>
 <li>
 Delivery Process: Ensure all sold commercial vehicles are prepped, detailed, and delivered to the customer on time, with all necessary documentation and operational training provided.
 
 
 
 </li>
 </ul>
 Client Relations &amp; Market Development
 
 
 <ul>
 <li>
 Key Account Management: Assist Sales Consultants in developing and maintaining relationships with large fleet operators and key B2B accounts, occasionally participating in high-stakes negotiations.
 </li>
 <li>
 Market Insight: Stay informed on local market trends, competitor pricing, product offerings, and regulatory changes affecting commercial vehicle sales in the region.
 </li>
 <li>
 Customer Satisfaction: Ensure the commercial sales team delivers exceptional service before and after the sale, focusing on high Customer Satisfaction Index (CSI) scores.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Required Education &amp; Experience
 
 
 <ul>
 <li>
 A bachelor's degree in business administration, marketing, or a related field is preferred.
 </li>
 <li>
 2 years of progressive sales experience in the automotive or heavy equipment industry.
 </li>
 <li>
 2 years of supervisory or team lead experience, specifically managing commercial vehicle or fleet sales staff.
 </li>
 <li>
 Proven track record of meeting and exceeding high sales targets in a B2B environment.
 
 
 
 </li>
 </ul>
 
 Required Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 B2B Sales Expertise: Deep understanding of commercial client needs, procurement processes, and financing solutions unique to fleet sales.
 </li>
 <li>
 Leadership &amp; Coaching: Demonstrated ability to lead, develop, and manage a high-performing sales team.
 </li>
 <li>
 Financial Acumen: Strong skills in deal negotiation, calculating gross profit, and managing sales margins.
 </li>
 <li>
 CRM Proficiency: Advanced proficiency in using CRM software (e.g., Salesforce, dedicated DMS) for forecasting and pipeline management.
 </li>
 <li>
 Product Knowledge: Extensive knowledge of commercial vehicle specifications, body configurations, payloads, and regulatory requirements (weight, dimensions).
 
 </li>
 </ul>
</div>

Commercial Vehicle Sales Supervisor

Gradients Advertising Group

<div>
 
 
 Gradients Advertising
 
 Group is seeking an
 
 Account Supervisor
 
 with
 
 4+ years of experience
 
 in advertising, branding, or marketing communications only.
 
 
 This role is ideal for someone who thrives on managing client relationships, leading fast-paced projects, and communicating ideas clearly and effectively.
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 
 As an Account Supervisor, you will play a key role in connecting client needs with our creative, strategy, and production teams. You will:
 
 
 <ul>
 <li>
 Act as the main point of contact for key clients and ensure all expectations are met
 </li>
 <li>
 Lead the planning, timeline management, and execution of branding, production, giveaways, and integrated marketing campaigns
 </li>
 <li>
 Translate client goals into structured briefs and actionable tasks for the team
 </li>
 <li>
 Oversee budgets, timelines, and output quality across every project stage
 </li>
 <li>
 Coordinate with creative, strategy, and production departments as well as third-party vendors
 </li>
 <li>
 Draft and structure client presentations, proposals, and reports
 </li>
 <li>
 Communicate clearly, confidently, and persuasively in both written and spoken formats
 </li>
 <li>
 Solve problems proactively and maintain strong client satisfaction
 </li>
 </ul>
 
 
 
 
 
 What You&rsquo;ll Bring
 
 
 
 
 We are looking for someone who adds value beyond experience. You bring:
 
 
 <ul>
 <li>
 4+ years of account management experience in an agency or marketing-driven environment
 </li>
 <li>
 Strong strategic thinking and problem-solving abilities
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 The ability to draft and deliver presentations in a clear and compelling way
 </li>
 <li>
 A detail-oriented and organized approach to managing multiple projects
 </li>
 <li>
 Fluency in English (spoken and written) is essential
 </li>
 <li>
 Solid understanding of branding, campaign workflows, and production processes
 </li>
 </ul>
</div>

Account Supervisor (Advertising Agency)

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