customer service manager Jobs in Cairo Egypt

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assistant store supervisor Jobs in Cairo Egypt

assistant store supervisor

customer service supervisor

51Talk

<div>
 
 
 CM TLT (Customer Support/Customer Care Team Lead/Supervisor)
 
 
 
 
 What You&rsquo;ll Do:
 
 
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 Lead and coach a team of advisors to ensure consistent delivery of high-quality service.
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 Monitor team performance and provide regular feedback to support skill development and continuous improvement.
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 Oversee the implementation of SOPs and ensure service standards are met or exceeded.
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 Analyze student progress and teaching quality data to identify trends, address issues, and optimize learning outcomes.
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 Handle escalated cases and guide the team in delivering effective solutions and maintaining high customer satisfaction.
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 Coordinate with cross-functional teams (e.g., Academic, Sales) to support business goals and student success.
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 Prepare performance reports and propose service enhancements based on data and frontline insights.
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 </ul>
 
 
 Requirements:
 
 
 <ul>
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 Bachelor&rsquo;s degree or above.
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 At least 3 years of experience in customer service or education-related roles, with 1 year in a leadership or supervisory position.
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 Professional proficiency in English in both writing and speaking.
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 Strong leadership, communication, and problem-solving skills.
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 Customer-focused mindset with a passion for education and team development.
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 </ul>
 
 
</div>

Customer Service Supervisor

Expeditors

<div>
 &ldquo;We&rsquo;re not in the shipping business; we&rsquo;re in the information business&rdquo; -Peter Rose, Expeditors Founder
 
 
 Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
 
 
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 18,000 trained professionals
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 350+ locations worldwide
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 Fortune 500
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 Globally unified systems
 
 
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 Job Description
 
 
 
 Assist Supervisor and Manager with all aspects of the operation while ensuring the proper and timely movement of freight and providing an exceptional customer service.
 
 
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 Ensure smooth and timely freight process flow.
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 Prepare various documents for international transportation.
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 Ensure accurate and timely client and vendors billing and data entry into our operating system.
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 Interact with our customers in arranging their international export shipments, meeting customer service standards.
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 Understand department process flow, constantly looking for areas to improve efficiency.
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 Ensure all customers standard operating procedures are followed as per Customer SOP.
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 Monitor shipment reports to ensure total customer satisfaction.
 
 
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 </ul>
 
 Support the Supervisor in the following areas:
 
 
 
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 Allocating workloads within team to ensure smooth operations during peak activity or staff absence. Monitoring workboards to ensure internal KPI&rsquo;s are met e.g. timely data entry
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 Build and maintaining strong relationships with customers.
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 Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
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 Assist in retention calls and complete customer reviews with your regular customers to document in the CRM.
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 Monitor invoicing and BNP report where needed.
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 Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
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 Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team.
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 Promote productivity tools within the team (e.g. using workboard, invoice processing, expo)
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 Be continuously open and positive to implementing new system changes and enhancements with the team.
 
 
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 </ul>
 
 Qualifications
 
 
 
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 A good understanding of Expeditors&rsquo; products, services and systems
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 Good market and product knowledge
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 Hazardous Materials certification (preferred)
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 5 years of industry specific qualification (country specific)
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 Customer focus
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 Expeditors&rsquo; applications and system knowledge
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 Software proficiency, especially Microsoft Office (Excel, Word etc.).
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 Written and verbal communication skills; English proficiency
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 Effective interpersonal skills, including listening, providing feedback, and teamwork
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 Process improvement
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 Proactive, strong organizational skills; time management
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 Self-reflecting and open to feedback
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 Initiative and ability to work in autonomy
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 Reinforcing company culture
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 Proven leadership attitude and background; building team environment
 
 
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 </ul>
 
 Additional Information
 
 
 
 Expeditors offers excellent benefits:
 
 
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 Paid Vacation, Holiday, Sick Time
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 Health Plan: Medical
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 Life Insurance
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 Employee Stock Purchase Plan
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 Training and Personnel Development Program
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 </ul>
</div>

Ocean Export Lead Agent

TLD-THE LAND DEVELOPERS

<div>
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 Job Purpose
 
 
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 The Customer Care Supervisor is responsible for overseeing the daily operations of the customer service team, ensuring an exceptional customer experience through efficient handling of inquiries, complaints, and service requests. This role includes coaching and motivating the team to achieve performance goals, maintain high-quality standards, and resolve customer issues promptly.
 
 
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 Key Responsibilities:
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 Supervise and support the customer care team to deliver outstanding service to clients and the sales team.
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 Manage and resolve escalated client complaints and service issues promptly and effectively.
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 Monitor the customer care process from post-sale to handover, ensuring a seamless experience.
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 Collaborate closely with the handover team to facilitate effective property handover processes, including documentation, final inspections, and snagging.
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 Coordinate with internal departments (sales, legal, engineering, facility management) to address customer queries.
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 Ensure accurate documentation of all customer interactions, service issues, and resolutions.
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 Track customer satisfaction metrics and develop strategies to enhance service delivery.
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 Conduct regular training sessions for the customer care team to improve service quality.
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 Oversee the collection of customer feedback (surveys, calls, etc.) and analyze trends for service improvement.
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 Assist in the creation and enforcement of service policies, standards, and procedures.
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 Provide regular reports to senior management on service performance, key issues, and client concerns.
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 Key Accountabilities
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 Ensure the customer care team operates efficiently and effectively, meeting service standards and supporting internal stakeholders.
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 Take ownership of escalated issues, providing prompt resolutions to maintain client satisfaction and protect the company's reputation.
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 Oversee all stages of the customer care lifecycle to guarantee consistent quality and smooth transitions.
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 Facilitate collaboration across departments to efficiently address and resolve customer concerns.
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 Maintain accurate and comprehensive records to support transparency, follow-up actions, and compliance.
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 Analyze satisfaction data to identify gaps and implement initiatives that enhance the overall customer experience.
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 Manage feedback mechanisms and utilize insights to drive continuous service improvements.
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 Job Specification (Qualifications)
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 Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field. MBA is a plus.
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 Minimum of 5 years of experience in customer service or CRM roles, preferably within the real estate sector.
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 Strong knowledge of the real estate customer lifecycle, collections, and handover processes.
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 Proficiency in CRM software and Microsoft Office tools.
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 Excellent communication (verbal &amp; written) and interpersonal skills.
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 Problem-solving mindset with strong attention to detail and follow-through.
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 </ul>
</div>

Customer Care Supervisor

Talent 360 ME

<div>
 
 We Are Hiring!
 
 
 
 
 Customer Service Manager
 
 
 
 A Customer Service Manager is needed to lead and oversee customer support operations, ensuring a high-quality service experience and smooth communication across all touchpoints. The role involves managing the customer service team, developing service procedures, and driving continuous improvement initiatives.
 
 
 
 Responsibilities:
 
 
 
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 Lead, train, and supervise the customer service team.
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 Develop and implement customer service policies and workflows.
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 Monitor performance metrics and ensure service quality standards are met.
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 Handle escalated cases and resolve complex customer issues.
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 Analyze customer feedback and identify areas for improvement.
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 Coordinate with internal departments to ensure seamless service delivery.
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 Prepare reports and insights for management.
 
 
 
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 </ul>
 
 Requirements:
 
 
 
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 8&ndash;10 years of experience in customer service, with at least part of it in a supervisory or managerial role.
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 Strong leadership and team-management abilities.
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 Excellent communication and problem-solving skills.
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 Ability to analyze data and use insights to enhance service performance.
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 Experience developing or improving customer service processes.
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 </ul>
</div>

Customer Service Manager

Orange Egypt

<div>
 
 Purpose of the job
 
 
 
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 Assist in handling customer center operations and providing support to team members to ensure delivery of high level of service while leading customer center staff in achieving sales targets.
 
 
 
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 Duties And Responsibilities
 
 
 
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 Solve cash problems resulting from the daily transactions of team members.z
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 Close the shifts daily stock
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 Issue daily sales reports for the customer center.
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 Handle the customer centers administrative work (time sheets, staff schedules, etc.).
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 Increase customer satisfaction.
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 Report all practices and suggestions resolution to existing problems.
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 Ensure providing high level of service and maintain companys image.
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 Handle difficult customers problems
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 Lead team members in achieving sales targets
 
 
 
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 </ul>
 
 Job specification
 
 
 
 Education
 
 
 1. University graduate.
 
 
 
 Experience
 
 
 
 1. Minimum 4 years experience in sales;2 of which in a leadership role.
 
 
 
 Skills And Abilities
 
 
 
 1. Very good English both spoken and written.
 
 
 2. Very good computer skills.
 
 
 3. Professional customers? handling.
 
 
 4. Very good communication skills.
 
 
 5. Managerial, coaching and leadership skills.
 
 
 6. Good planning skills, organized and result-oriented.
</div>

Store Manager

Azadea Group

<div>
 
 
 Purpose:
 
 
 
 Person responsible for all actions related to customer experience In the store. It aims to offer the best possible service to customers, both In the moment of sales assistance and In the resolution of any subsequent problems. Will be raising awareness with the team In regards to multi-channel, promoting Ipod sales and Store Mode. Have good measurement of results and creates strategies In order to Improve their customer experience in the store. Responsible to Implement company projects In regards to customer care.
 
 
 
 
 
 
 Key Responsibilities:
 
 
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 Oversees all aspects of the customer service experience to spot improvements areas in processes and procedures and make improvements of customer service quality.
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 To ensure a high level of customer satisfaction is offered in the store.
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 To support customer service with product, knowledge and awareness of the new arrivals, the best sellers and fashion trends and offer alternatives with the services we provide and the technology we use in the store.
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 Knows and analyze customer profile in store to implement and action strategies based on the market- current and potential target.
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 It&rsquo;s aware of different marketing strategies in Zara.com to inform the team in order for better information provided for customers.
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 Good communication skills and fast problem solving when dealing with customer issues. Good conflict management skills.
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 It&rsquo;s aware of customer flow to ensure sufficient cover is in key points on the shopfloor.
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 Creates and implements strategies keeping in focus the priorities of the floor in order to Improve a better customer journey .
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 Train all the team In regards to Store Mode and ensure Information Is passed to customers to Improve their experience In store.
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 Create a monthly analysis based on a Mystery Shopper Action and work On the results by creating a action plan.
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 Train the team in providing excellent customer service and ensure the team is applying the minimums of customer service.
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 Develop the team in order for them to be able to identify different customer profile and how to adapt to different needs.
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 Demonstrate to the team how to create a loyal customer base in the store ensuring good service is provided.
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 Train the team on using the devices in store in order to provide better customer experience.
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 Comply with the Company Health &amp; Safety Policy.
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 To be an ambassador in the company&rsquo;s sustainability project and ensure that the company upholds and works towards finding new, innovative and economically reductive ways to stay sustainable.
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 </ul>
 
 
 
 
 
 Experience and Qualifications:
 
 
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 Team management experience maximizing profitability and drive sales.
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 Knowledge of the Refunds Company Policy and best practices.
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 Able to work with fast pace environment and fast problem solving.
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 Management Experience in store in the areas of Training/People Management is essential.
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 Proven record of dealing with challenging situations or customers queries.
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 </ul>
 
 
 
 
 
 Skills and Attitudes:
 
 
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 Strong interpersonal skills, with an emphasis on Interaction , communication and influencing others.
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 Strong communication and leadership skills, able to advise, coach and develop others confidently.
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 Empathetic, humble, aligned with Company Culture and Values.
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 Change agent: open minded, flexible, adaptable, oriented to results, embraces technology and innovation.
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 Resilient and able to handle pressure and react quickly to situations, making timely decisions in challenging conditions / circumstances.
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 Ability to set goals and establish performance standards.
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 </ul>
 
 
</div>

Customer Experience Manager - Zara

51Talk Headquarters

<div>
 
 
 Responsibilities:
 
 
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 Lead, mentor and manage the team to achieve and exceed monthly reservation rate and attendance rates targets and KPIs.
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 Monitor and assess team performance, providing regular feedback and implementing strategies to enhance effectiveness.
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 Conduct calls to prospective customers to promote and sell our products and services.
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 Handle customers&lsquo; inquiries and convert them into sales opportunities.
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 Understand customer needs and requirements to provide appropriate solutions .
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 Follow up on marketing leads and maintain accurate and up-to-date records of all activities in the CRM system.
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 </ul>
 
 
 
 
 
 Requirements:
 
 
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 Proven experiences as a customer service manager or in a similar supervisory role.
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 Strong understanding of customer relationship and sales management.
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 Ability to motivate and drive a team to achieve targets.
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 Excellent leadership, communication, and interpersonal skills.
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 </ul>
 
 
 
 
 Working hour: Sunday - Thursday 12PM - 9PM, Saturday 12PM-4PM
 
 
 Office address: 1st Floor, 7Z, Etisalat Club Rd, Ezbet Fahmy, El Basatin, Cairo Governorate 4234302
 
</div>

Customer Service Team Lead

Explore 832+ Customer service supervisor in Cairo Egypt this December. Find roles across top companies and apply now to boost your career.