customer service team lead

Multinet | UP

<div>
 
 
 Discover Multinet Up
 
 
 
 Starting its operations in 1999 with a meal card solution developed to meet the lunch needs of office workers, and becoming a subsidiary of the French Up Group in 2010, we are now a group serving in dozens of different areas.
 
 
 Institutions that choose our solutions gain significant advantages in cost efficiency and operational effectiveness in expense management, as well as in employee satisfaction and loyalty. As Multinet Up, we value the benefits we provide to the individuals who are the ultimate users of our solutions as much as we consider the needs of the institutions. From a secure, practical, next-generation payment experience to the widespread availability of spending points, the diversity of digital usage options, and the collaborations we have developed, we offer a 360-degree designed set of advantages.
 
 
 In 2016, we consolidated all our R&amp;D activities under one roof and transformed our IT department into a technopark company. Our technology company, Inventiv, operates in the fields of mobile payment, mobile application solutions, and cybersecurity.
 
 
 
 
 
 
 The Privileges of Joining the Multinet Up Family
 
 
 
 
 Flexible Work Arrangement:
 
 With our hybrid work model, you have the flexibility to work from the office or from home.
 
 
 
 Two Continents, One Company:
 
 We have offices on both the Asian and European sides of Istanbul. Choose the office that's most convenient for you.
 
 
 
 Supportive and Agile Work Environment:
 
 We promote teamwork and have a fast and efficient work culture.
 
 
 
 Career Development:
 
 We value your professional growth and offer various training and development opportunities.
 
 
 
 Social Events:
 
 We organize fun and social activities that strengthen team spirit.
 
 
 
 Birthday Leaves:
 
 Enjoy a special day off on your birthday to celebrate and have fun!
 
 
 
 Special Support for Women Employees:
 
 We provide maternity and motherhood assistance, celebrate Women's Day with a holiday, and collaborate with the Women in Sales Network Program to support our female sales teams.
 
 
 
 We're There for Our Parents:
 
 We offer leave for our employees to spend special moments with their families, such as on report card days.
 
 
 
 Award-Winning Employee Experience
 
 
 
 We are proud to be recognized with the
 
 Excellent Employee Experience Certification
 
 from Happy Place to Work and the
 
 Best Employee Experience Company
 
 award from Nice Medya.
 
 
 
 
 
 We are currently seeking a
 
 ''Customer Service Team Lead''
 
 to join our team with the following qualifications:
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 </li>
 <li>
 Minimum of 3 years of experience in team management
 </li>
 <li>
 Proficiency in MS Office applications
 </li>
 <li>
 Proven ability to thrive in a fast-paced, multitasked, results-oriented environment
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Excellent analytical skills with experience in report preparation and analysis
 </li>
 </ul>
 
 
 
 
 
 Job Description
 
 
 <ul>
 <li>
 Manage daily operations of the customer service team
 </li>
 <li>
 Conduct performance evaluations of team members and develop improvement plans
 </li>
 <li>
 Analyze customer feedback and implement strategies for enhancement
 </li>
 <li>
 Optimize customer service processes and procedures
 </li>
 <li>
 Design training programs to ensure high-quality customer service
 </li>
 <li>
 Stay updated with new customer service technologies and tools
 </li>
 <li>
 Collaborate with other departments to enhance overall customer experience
 </li>
 </ul>
 
 
 
 
 
 About Our Team
 
 
 
 We remember to have fun while we are working, constantly learn from each other and know that ongoing and open communication opens every door. Would you like to join us? Remember: It does not matter where you live, because we offer a hybrid working model regardless of location.
 
 
 
 
 
 *6698 say&inodot;l&inodot; Ki&scedil;isel Verilerin Korunmas&inodot; Kanunu kapsam&inodot;nda verilerinizin i&scedil;lenmesinden do&gbreve;an haklar&inodot;n&inodot;z ve &ldquo;&Ccedil;al&inodot;&scedil;an Aday&inodot; Ayd&inodot;nlatma Metni&rdquo;mize Multinet Up web sitemizden ula&scedil;abilirsiniz.&rdquo;
 
</div>

Customer Service Team Lead

Bass Pro Shops

POSITION SUMMARY: 
Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include: merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities.
 
ESSENTIAL FUNCTIONS: 
<ul>
<li>Supports the GSM / DM in achievement of Departmental Sales, Gross Margin, Inventory Shrinkage and Payroll Goals.</li>
<li>Provides daily direction to the associates within the department.</li>
<li>Prepares to-do / Task lists.</li>
<li>Executes all merchandising directives i.e. “Top 25 list”, “Extreme Savings” items, etc. maintain all plan-o-grams as set by the Corporate Office.</li>
<li>Insures a pleasant and productive shopping experience for all customers.</li>
<li>Assists the GSM / DM and Human Resources Manager to staff the department with “service” oriented associates; participates in interviewing and makes recommendations for selection; coordinates training; consults with GSM and gives input on preparation of performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment.</li>
<li>Resolves customer and associate opportunities with GSM / DM and HR Manager.</li>
<li>Maintains a high level of personal Customer Service; achieves better than Company average customer service results (surveys, secret shops, etc.).</li>
<li>Remains Product “expert” through ongoing product knowledge training; conducts product demos to entire staff.</li>
<li>Assists the GSM / DM with coordination of all “Special Events”; maintenance of pricing and UPC integrity; determining proper assortments; accuracy of inventory; proper display, signing and pricing of all advertised items.</li>
<li>Assists the GSM / DM in carrying out Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing, training, planning, assigning and directing work, measuring and evaluating performance, addressing complaints and resolving problems, maintaining a positive, harassment free working environment for all associates.</li>
<li>Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by:</li>
<li>identifying and evaluating customers needs,</li>
<li>making product recommendations based off of this analysis,</li>
<li>promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up.</li>
<li>ALL OTHER DUTIES AS ASSIGNED</li>
</ul>
EXPERIENCE/QUALIFICATIONS: 
<ul>
<li>Minimum Degree Required: High School Diploma or equivalent</li>
<li>Experience: 2 to 4 years in Retail Sales</li>
<li>Supervisory experience is a plus</li>
</ul>
KNOWLEDGE, SKILLS, AND ABILITY: 
<ul>
<li>Ability to calculate figures and amounts such as discounts, commissions, and percentages</li>
<li>Ability to read and analyze certain reports</li>
<li>Ability to effectively present information and respond to questions from Managers, associates, customers, and the general public</li>
<li>Ability to conduct meetings and presentations to groups</li>
<li>Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems</li>
<li>Demonstrated strong interpersonal skills. Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff</li>
</ul>
TRAVEL REQUIREMENTS: 
<ul>
<li>N/A</li>
</ul>
PHYSICAL REQUIREMENTS: 
<ul>
<li>Constantly stand and/or walk during shift</li>
<li>Occasionally ascend or descend ladders, stairs, ramps, etc.</li>
<li>Constantly communicate with others to exchange information</li>
<li>Occasionally repeat motions that may include the wrists, hands and/or fingers</li>
<li>Occasionally operate machinery and/or power tools</li>
<li>Occasionally operate motor vehicles or heavy equipment</li>
<li>Light work that includes moving objects up to 20 pounds constantly, may occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed)</li>
<li>Occasionally work in tight and confined spaces</li>
<li>Occasionally work in noisy environments</li>
</ul>
INDEPENDENT JUDGEMENT: 
<ul>
<li>Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.</li>
</ul>
Full Time Benefits Summary: 
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
 
<ul>
<li>Medical</li>
<li>Dental</li>
<li>Vision</li>
<li>Health Savings Account</li>
<li>Flexible Spending Account</li>
<li>Voluntary benefits</li>
<li>401k Retirement Savings</li>
<li>Paid holidays</li>
<li>Paid vacation</li>
<li>Paid sick time</li>
<li>Bass Pro Cares Fund</li>
<li>And more!</li>
</ul>
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
 
Reasonable Accommodations
 Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
 If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us athrcompliancebasspro.com.
 Cabela's

Bashas' Supermarkets

<div>Position Purpose: An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility for the store&rsquo;s operation and performance. The Customer Service Team Lead directs the operations of the front end of the grocery store, ensuring an outstanding shopping experience where purchases are quickly and accurately recorded and totaled. 
Responsibilities: A Customer Service Team Lead is a responsible, friendly person who can safely work in a fast-paced environment and provide excellent customer service.
A Customer Service Team Lead&rsquo;s responsibilities include:
<ul><li>Engaging with customers through smiles and greetings, offering product information and always providing a genuine thank you.
</li><li>Creating a store environment members want to work in, and customers want to shop in.
</li><li>Operating a cash register and manning the store&rsquo;s customer service counter.
</li><li>Directing all operations on the front end of the grocery store.
</li><li>Working directly with courtesy clerks and cashier/clerks, ensuring team professionalism, productivity and outstanding customer service.
</li><li>Observing and enforcing all store rules and company policies.
</li><li>Helping to select and train new team members.
</li><li>Serving as the leader of his/her department, and as such an excellent role model, coach, performance evaluator and trainer for his/her team.
</li><li>Ensuring compliance with all heath department and weights and measures department policies and requirements.
</li><li>Ordering and merchandising the general department (grocery, dairy, liquor, HBC, non-foods, frozen foods, and wall deli shelves, display cases and displays).
</li><li>Ensuring company safety guidelines are being followed by all team members.
</li><li>All other related duties as assigned.
</li></ul>Employees may occasionally experience the following physical demands for an extended period:
Standing, Sitting, Lifting + Stocking (Up to 50 lbs.), Pushing, Keyboarding, Telephone Use, Walking, Bending 
Perks &amp; Benefits
<ul><li>Competitive compensation, paid weekly
</li><li>Retirement Benefits
</li><li>Medical, dental, and vision insurance for yourself and eligible dependents
</li><li>Tuition Reimbursement for qualified courses
</li><li>Scholarship opportunities for continued education
</li><li>Store discount programs (10% off household groceries)
</li>Fun work environment where you have the opportunity to nourish your community 
<li>
</li></ul>Must be 18 years of age. Must be 21 years of age for any position that serves alcohol.
For Internal Transfers/Promotion/Rehire Candidates:
<div><ul><li>Your current leader must recommend that you apply for this position and provide an endorsement upon request from HR.
</li></ul><ul><li>You may be asked to accept a part-time position if that is the only position available
</li></ul><ul><li>Rehires must be approved by an HRBP</li></ul></div></div>

154 - Food City Customer Service Team Lead - 91st Ave. & Thomas

Pulmonary Associates of Lancaster

Effective Date 04/13/2026 Job Name Customer Service Specialist Team LeadJob Description: Position Summary:Responsibilities include but are not limited to scheduling, registration,insurance validation, order entry, administrative support..Customer Service Specialists act as the first line resource for patients and guests.Essential Functions: Qualified individuals must have the ability (with orwithout reasonable accommodation) to perform the flowing duties.Registration:&middot; Performs complete and accurate patient registration included but not limited to walk in, check-in, and/or scheduled.&middot; Ability to resolve work queue issues and missing registration items via electronic medical record.&middot; Supports inbound and outbound calls to or from patients, guests, or appropriate parties as needed to provide services.&middot; Demonstrates ability to successfully adapt and perform during times of increased volumes.Patient Liability and Point of Service Collections&middot; Understands and supports Point of Service Collections. Performs all necessary functions needed to collect patient obligations.&middot; Refers patient to appropriate person for questions regarding, collections, insurance coverages, and financial assistance.E-Health Record Verification&middot; Verifies patient, guarantor, coverage, and hospital account information upon arrival for walk-in patient or scheduled appointments.&middot; Performs complete and accurate patient registration included but not limited to walk in, check-in, and/or scheduled.&middot; Performs required referral/authorization processes and enters orders for applicable tests.Compliance / Regulatory &middot; Completes documentation for compliance and regulatory needs and/or release oforder&middot; Retains knowledge and abides by all regulatory requirements pertaining to duties of position and overall operation of the PracticeSECONDARY FUNCTIONS: The following duties are considered secondary to the primary dutiesListed above:&middot; Point person and resource for the other schedulers&middot; Oversee the daily operations of the scheduling teamJOB REQUIREMENTSMinimum Required Qualifications &middot; HS diploma or equivalent (GED)&middot; Five (5) year experience with basic keyboarding, personal computer use, and other office setting equipment.&middot; Five (5) years&rsquo; experience scheduling using the Epic Health Record system in an outpatient medical office.Preferred Qualifications: &middot; Five (5) years of clerical, customer service, or administrative support experience in a highly customer-oriented organization.&middot; Team Lead experience for scheduling using the Epic Health Record system.Cognitive RequirementsAttention/ Concentration: The following level of ability is essential for the jobholder to focus on certain aspects of current experience and reject others &middot; The position requires the ability to attend to a specific stimulus without being distracted by extraneous environmental stimuli. The individual must be able to attend to environmental detail with the ability to separate essential from non-essential or irrelevant stimuli. The attention skills required are generally considered to be automatic - - passive, but focused with an intact capacity for select perceptionNew Learning and Memory &ndash; The following level of ability is essential for the jobholderLearn and retain material:&middot; A large portion of this position required reliance on verbal memory and new learning. Efficiency in processing of verbal information, either in written or spoken form, is a major requirement and prerequisite of the job. The individual must be able to attend to and process multiple bits of information simultaneously. The individual must be able to organize and categorize this information effectively so that later recall is feasible.Problem Solving, Reasoning and Creative Thinking: The following level of ability that isessential for the jobholder to think (to solve a problem) by combining twoor more elements from experience or imaginative thought&middot; The requirement for autonomous problem solving or creativity of thought in the position is minimal. Problems encountered tend to involve a few concrete variables in or from standardized situations. Typically involves adhering to a chart or set procedure.APTITUDES: The following are essential requirements of the position in relation to job-worker situations. These items describe how a worker must adapt, adjust, conform oract:Repetitive work: Ability to continuously perform the same type of work for extended periods of time, according to set procedures, sequence, or pace.Performing under stressful conditions: Ability to perform under stress when confronted with emergency, critical, unusual, or dangerous situations, or in situations in which working speed and sustained attention are critical aspects of the job. Is subject to danger or risk, or to tension as a regular, consistent part of the job.Variety and change: Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations.Communication: Ability to exchange information with others clearly and concisely; to present ideas, facts, and technical information.Interpersonal relations: Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others.EQUIPMENT USAGE REQUIREMENTS:Equipment/Tools: Computer, printer, copier, phone, fax, office suppliesSoftware: Microsoft Office Products.PHYSICAL REQUIREMENT:Rarely 0-10%; Occasionally 11-35%; Frequently 36-70%; Continuously 71-100% Body Position/Movement:&middot; Sit: Continuously&middot; Stand: Rarely&middot; Walk: Frequently&middot; Bend: Occasionally&middot; Push: Occasionally&middot; Pull: Occasionally&middot; Kneel/Squat: Occasionally&middot; Reach: Frequently&middot; Twist: Frequently&middot; Balance: Occasionally&middot; Climb: RarelyLifting: Degree of physical exertion is: Light exerting up 10 pounds of force occasionally, and/or up to 10 pounds of force occasionally to move objects.Sensory Abilities specifically required:&middot; Vision&middot; Hearing&middot; Touch/FeelingPHYSICAL ENVIRONMENTWORKING CONDITIONS: Position involves exposure to the following harmful elements:&middot; Airborne PathogensDisclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to reflect those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards. The percentages of time spent performing job duties are estimates and should not be considered absolute. The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole. Job Type: Full-timePay: $25.00 - $28.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Shift:<ul><li>Day shift</li></ul>Experience:<ul><li>Epic : 5 years (Preferred)</li></ul>Work Location: In person

Customer Service Specialist - Team Lead M- F varied shifts

Jinglecred Digital Finance Limited

Note: Only Interested Candidates Apply.Job Title: Team Lead &ndash; Customer Services (NBFC)Reporting To: Customer Experience Manager / Head of Customer ServicesJob Purpose:To lead and manage the customer service team within an NBFC environment, ensuring high-quality customer interactions, timely resolution of queries, and adherence to regulatory and compliance standards. The role focuses on delivering exceptional customer experience while maintaining operational efficiency and service KPIs.Key Responsibilities:Team Management &amp; Performance<ul><li>Supervise and manage a team of 10&ndash;15 customer service representatives (CSRs).</li><li>Monitor daily KPIs including call handling time, resolution rate, customer satisfaction (CSAT), and service levels.</li><li>Ensure team meets defined service benchmarks and productivity targets.</li></ul>Customer Experience &amp; Service Quality<ul><li>Ensure all customer interactions are handled professionally across inbound/outbound channels (calls, emails, chat).</li><li>Resolve escalated customer complaints efficiently, ensuring customer satisfaction and retention.</li><li>Maintain high service quality standards in line with company policies and NBFC regulations.</li></ul>Monitoring &amp; Reporting<ul><li>Review daily, weekly, and monthly service performance reports.</li><li>Analyze trends, identify service gaps, and implement corrective actions.</li><li>Coordinate with MIS team for reporting accuracy and insights.</li></ul>Coaching &amp; Development<ul><li>Conduct regular coaching sessions, feedback meetings, and performance reviews.</li><li>Identify training needs and coordinate with L&amp;D for skill enhancement.</li><li>Foster a positive and high-performance team culture.</li></ul>Compliance &amp; Risk Management<ul><li>Ensure adherence to SECP regulations, internal SOPs, and customer data confidentiality standards.</li><li>Monitor calls and interactions to ensure compliance with scripts and ethical practices.</li><li>Report and escalate any compliance breaches or customer risk issues.</li></ul>Coordination &amp; Stakeholder Management<ul><li>Liaise with Operations, Risk, Compliance, and Product teams for issue resolution.</li><li>Collaborate with QA team for call audits and service improvement initiatives.</li><li>Ensure smooth communication flow between departments.</li></ul>Requirements:Education:<ul><li>Bachelor&rsquo;s degree in Business Administration, Finance, or relevant field</li></ul>Experience:<ul><li>Minimum 2&ndash;3 years in customer service (preferably in NBFC, banking, or fintech)</li><li>At least 1 year in a supervisory / team lead role</li></ul>Skills &amp; Competencies:<ul><li>Strong communication and interpersonal skills</li><li>Leadership and team management ability</li><li>Customer-centric mindset</li><li>Analytical and reporting skills</li><li>Proficiency in MS Excel, CRM systems, and call center tools</li><li>Conflict resolution and problem-solving skills</li></ul>Preferred Attributes:<ul><li>Ability to work under pressure and manage high call volumes</li><li>Strong ethical standards and professional conduct</li><li>Decision-making ability with accountability</li><li>Adaptability in a fast-paced fintech/NBFC environment</li></ul>Language Requirement:<ul><li>Proficiency in English and Urdu</li></ul>Shift &amp; Job Details:<ul><li>Shift: Morning (9:00 AM &ndash; 6:30 PM)</li><li>Job Type: Full-time</li><li>Work Location: On-site</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs52,000.00 per monthWork Location: In person

Team Lead Customer Service Representative (CSR(

CD One Price Cleaners - Deerfield IL

Great Job with Friendly Team $15 - $19 hourlyAbout us:&middot; CD One is the leading provider of dry cleaning and laundry services in Chicagoland.&middot; Our focus on SPEED, VALUE, and CONVENIENCE sets us apart other dry cleaners.&middot; We&rsquo;re open from 7:00 am until 7:00 pm, Monday through Saturday.&middot; We&rsquo;re closed for six major holidays (New Year&rsquo;s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas).As a Customer Service Associate at CD One you will:&middot; Assist customers at the register for drop off and, you will: pickup of garments.&middot; Count incoming items and do a quick inspection to make sure we can safely clean the garments.&middot; Answer customer questions and assist with special requests.&middot; Attach tags to incoming garments so they can be tracked during cleaning.&middot; Assist with order assembly, bagging, and racking as needed.The right candidate will be able to direct the customer service team during shifts and handle customer concerns and issues as they arise.Please complete assessments to be invited for an interview.Saturday is a required work day. Must be available to work some mod shifts 12- 8 pm. CD One Price Cleaners is closed on Sunday.Requirements &amp; Skills<ul><li>Prior Shift leader or team lead experience in retail or restaurant environment</li><li>Able to learn and facilitate work flow</li><li>Great customer service skills</li><li>Attention to detail</li><li>Capable of following a system</li><li>Desire to learn and grow in position</li><li>Commitment to excellent quality</li><li>Desire for long term stable employment</li><li>Saturdays a required work day</li><li>Bilingual English/Spanish a plus</li></ul>Benefits<ul><li>Paid time off policy</li><li>6 paid holidays</li><li>Closed Sundays</li></ul>Job Types: Full-time, Part-timePay: $15.00 - $19.00 per hourBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li><li>Paid time off</li></ul>Work Location: In person

Shift Leader/Cashier

Saica Pack USA

<div><h2 class="jobSectionHeader">Description:</h2>
At Saica Group, we are more than an organization; we are a community of more than 10.000 people in 11 countries committed to driving sustainable paper solutions for corrugated board and packaging while championing circularity in waste management. With our rich history spanning 80 years and our unwavering dedication to our mission and values, we invite you to be part of a journey that leaves a lasting impact.
By joining the Saica Group, you're choosing more than a job &ndash; you're choosing a purpose-driven career that aligns with your values. You'll collaborate with like-minded individuals to shape a sustainable future, making a meaningful contribution to our world.
This is your chance to grow with us from day one at our new, state-of-the-art facility in Anderson, Indiana.
Position Summary:
Manage and lead Customer Service team to coordinate activities with plant logistics and production departments for achieving the highest degree of customer retention and satisfaction levels.
Responsibilities:<ul><li>Communicate and enforce Group Policies.</li><li>Monitor and manage order intake to ensure fulfilment of specific requirements such as: minimum order quantities, prices, delivery times, origination cost recharge, stock management, etc.</li><li>Co-ordinate actions with other departments, such as logistic and production, to fulfil customer expectations on service (OTIF) and ad hoc assistance.</li><li>Manage customer requests and inquiries.</li><li>Maintain appropriate platform with current and accurate customer information, as well as sales and commercial activity.</li><li>Attend and contribute to major customer review meetings.</li><li>Participate actively in the problem solving process when analysing customer&acute;s complaints and credit related to service issues/non conformities.</li><li>Participate in the definition and be responsible for the implementation of processes aimed to improve the efficiency of the customer service team.</li><li>Work with Operations to drive and improve levels of customer satisfaction.</li><li>Ensure CS team complies with the SPK sales approach described in the SSS manual.</li><li>Comply with communication and reporting procedures for securing a perfect alignment with all SPK stakeholders. Use the business information systems of the company, to ensure maximum reliability of reporting for sound decision making.</li><li>Identify deficiencies in skills within the team, and work to improve individuals&acute; capabilities through coaching and training.</li><li>Lead the definition and implementation of the induction training for all new team members.</li><li>Promote, prepare and organize events for ensuring customer retention. Coordinate customer visits to the plant.</li><li>Actively participate in own training program definition and implementation, supporting new training initiatives and reporting any skills that need improvement.</li></ul>
<h2 class="jobSectionHeader">Requirements:</h2>
<ul><li>High school diploma or equivalent.</li>
<li>2+ years of customer service experience, preferably in a corrugated packaging business.</li>
<li>Experience leading, developing, and supporting a team.</li>
<li>Excellent organizational skills.</li>
<li>Ability to comnunicate concisely and effectively.</li>
<li>Strong focus on details and results.</li>
</ul>
Saica Group, is an Equal Employment Opportunity Employer and is committed to diversity and inclusion in our workforce. All qualified applicants will receive consideration for employment without regard to the individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, gender expression and transgender status, physical or mental disability, genetic information, military or veteran status, ethnicity, citizenship, low-income status or any other status or characteristic protected by applicable law.</div>

Customer Service Manager- Anderson, IN

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Customer Service Team Lead

Customer Service Team Lead

154 - Food City Customer Service Team Lead - 91st Ave. & Thomas

Customer Service Specialist - Team Lead M- F varied shifts

Team Lead Customer Service Representative (CSR(

Shift Leader/Cashier

Customer Service Manager- Anderson, IN