customer service team lead

Gourmet Foods International

<div>Job Overview
This position oversees all areas of the Customer Service Department and Sales Desks while supporting general office management functions. The role ensures smooth daily operations, effective team performance, and consistent service delivery to both internal partners and customers.
What does your day look like?
Some of your duties may include:<ul><li>
Managing and participating in all new-hire training for Customer Service and Sales Desk team members.</li><li>
Coordinating and overseeing cross-training within the department to ensure coverage and operational continuity.</li><li>
Reviewing Power Integrator reports throughout the day to identify electronic order exceptions and working with coordinators or customers to resolve issues.</li><li>
Reviewing duplicate order reports to identify and resolve potential problems.</li><li>
Reviewing daily operational reports with CSRs, including daily sales, return sheets, ZZ reports, and shortage reports.</li><li>
Running and reviewing afternoon reports highlighting items below cost and potential foodservice shortages.</li><li>
Troubleshooting order and delivery issues related to daily delivery routes and collaborating with Transportation to resolve them.</li><li>
Providing desk coverage as needed, including entering orders, answering phones, and responding to order status inquiries from sales representatives and customers.</li><li>
Maintaining and updating Customer Service procedures and reference materials, including sales representative listings, territories, phone lists, account minimums, route cut-off sheets, and special handling procedures.</li><li>
Communicating general office announcements, procedural updates, and policy changes.</li><li>
Reviewing employee timesheets and online time clock entries.</li><li>
Approving and submitting vacation and sick time and reconciling time-off records in the ADP system.</li><li>
Managing office operations, including copier supplies, maintenance calls, and reconciliation of copier statements.</li><li>
Reconciling weekly and monthly vendor invoices.</li><li>
Coordinating logistics for General Sales Meetings, including space procurement, hotel accommodations, handouts, and follow-up tasks.</li><li>
Supporting miscellaneous divisional responsibilities, including processing pickup requests, billing specialty vendor orders, and assisting with general CSR support needs.</li></ul>
Things you need to be able to do:<ul><li>
Communicate clearly and effectively, both verbally and in writing.</li><li>
Use Microsoft Word, Excel, Access, and Outlook proficiently.</li><li>
Work comfortably with order entry and inventory management systems.</li><li>
Analyze reports and data to identify issues and opportunities for improvement.</li><li>
Manage multiple priorities while maintaining accuracy and organization.</li></ul>
Things that are a plus but not a deal-breaker:<ul><li>
Strong team-building and delegation skills.</li><li>
Management experience supporting planning, training, and process improvement.</li><li>
Experience with customer complaint tracking systems and feedback programs.</li><li>
Ability to work independently with minimal supervision.</li></ul>
What we think you&rsquo;ll love about Gourmet Foods International:<ul><li>
Stay Active: Engage in fast-paced, dynamic work that keeps each day moving.</li><li>
Career Growth: College tuition reimbursement and advancement opportunities.</li><li>
Learning Culture: Work with evolving systems, technology, and specialty food products.</li><li>
Team Environment: Join a supportive, collaborative team that values communication and teamwork.</li></ul>
SCHEDULE: Monday through Friday form 8:00 am to 5:00 pm
What else can we offer?
Gourmet Foods Benefits include Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Short-Term Disability, Long-Term Disability, and Accident Insurance. We also offer a 401(k) with matching contributions, Profit Sharing, Competitive Salaries, Flexible Paid Time Off (PTO), Paid Holidays, Free College Tuition, PAID Parental Leave, Professional Development Programs, opportunities to grow within the Company, Employee Discounts, and a Referral Bonus.
GFI is a drug-free employer. You voluntarily consent to a pre-employment drug screen, and a background check will be conducted as part of the hiring process. Background checks can include, but are not limited to, previous employment, education, and criminal records.</div>

Customer Service Team Lead

51Talk Headquarters

<div>
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Lead, mentor and manage the team to achieve and exceed monthly reservation rate and attendance rates targets and KPIs.
 </li>
 <li>
 Monitor and assess team performance, providing regular feedback and implementing strategies to enhance effectiveness.
 </li>
 <li>
 Conduct calls to prospective customers to promote and sell our products and services.
 </li>
 <li>
 Handle customers&lsquo; inquiries and convert them into sales opportunities.
 </li>
 <li>
 Understand customer needs and requirements to provide appropriate solutions .
 </li>
 <li>
 Follow up on marketing leads and maintain accurate and up-to-date records of all activities in the CRM system.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Proven experiences as a customer service manager or in a similar supervisory role.
 </li>
 <li>
 Strong understanding of customer relationship and sales management.
 </li>
 <li>
 Ability to motivate and drive a team to achieve targets.
 </li>
 <li>
 Excellent leadership, communication, and interpersonal skills.
 </li>
 </ul>
 
 
 
 
 Working hour: Sunday - Thursday 12PM - 9PM, Saturday 12PM-4PM
 
 
 Office address: 1st Floor, 7Z, Etisalat Club Rd, Ezbet Fahmy, El Basatin, Cairo Governorate 4234302
 
</div>

Rightangled

<div>
 
 About M&eacute;detone
 
 
 
 M&eacute;detone is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing customers a seamless, safe, and efficient service. We offer prescription medications, over-the-counter products, and personalised healthcare services. As we continue to grow, we are looking for a skilled Customer Service Manager to lead our customer service team and ensure that our clients receive the highest level of support and satisfaction.
 
 
 
 Role Overview
 
 
 
 As the CSM, you will be responsible for overseeing the customer service operations, leading a team of customer service representatives, and ensuring that customer interactions are handled with professionalism and efficiency. Your primary goal will be to enhance customer satisfaction, foster loyalty, and improve the overall customer experience with M&eacute;detone.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Team Leadership: Lead, mentor, and develop a team of customer service representatives, fostering a culture of excellence, accountability, and continuous improvement
 </li>
 <li>
 Customer Experience: Develop and implement customer service policies and procedures to enhance the customer experience. Ensure that all interactions are aligned with M&eacute;detone's values and mission
 </li>
 <li>
 Performance Management: Monitor and evaluate team performance against key performance indicators (KPIs). Conduct regular performance reviews, provide feedback, and implement training programs to address skill gaps
 </li>
 <li>
 Issue Resolution: Handle escalated customer inquiries and complaints, ensuring timely and effective resolution. Act as a point of contact for complex customer issues, working collaboratively with other departments as needed
 </li>
 <li>
 Customer Engagement: Promote strong relationships with customers by understanding their needs and expectations. Proactively seek feedback to identify areas for improvement and implement necessary changes
 </li>
 <li>
 Data Analysis: Analyse customer service metrics and data to identify trends and areas for improvement. Prepare reports for senior management to highlight performance and recommend strategies for enhancement
 </li>
 <li>
 Training and Development: Develop and deliver training programs for customer service staff, ensuring they are equipped with the necessary skills and knowledge to provide outstanding service
 </li>
 <li>
 Collaboration: Work closely with other departments, including operations, marketing, and sales, to ensure a cohesive approach to customer service and enhance the overall customer journey
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Experience: Proven experience in a customer service management role, ideally within the healthcare, pharmacy, or e-commerce sectors
 </li>
 <li>
 Leadership Skills: Strong leadership and team management skills, with the ability to motivate and develop a high-performing customer service team
 </li>
 <li>
 Customer Focus: A passion for delivering exceptional customer service and a deep understanding of customer needs and expectations
 </li>
 <li>
 Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively
 </li>
 <li>
 Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions to enhance customer service delivery
 </li>
 <li>
 IT Proficiency: Familiarity with customer service software, CRM systems, and Microsoft Office applications
 </li>
 <li>
 Adaptability: Ability to thrive in a fast-paced environment and adapt to changing customer needs and business objectives
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 
 Why Join Us?
 
 
 
 At M&eacute;detone, you will be part of a dynamic and supportive team dedicated to making a difference in healthcare. As the Customer Service Manager, you will have the opportunity to shape our customer service strategy and lead a team that is passionate about enhancing the patient experience.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive Salary
 </li>
 <li>
 A Collaborative and Inclusive Team Culture
 </li>
 <li>
 Pension Scheme
 </li>
 <li>
 Employee Discounts on Healthcare Products
 </li>
 <li>
 Professional Development Opportunities
 </li>
 </ul>
</div>

Customer Service Manager

<div>
 
 We are actively hiring for International Process (Operations - Team Leader) 🚀
 
 
 
 
 
 Job description
 
 
 👩 💼 Designation- Team Lead
 
 
 🌎 Location- Mumbai (Goregaon )
 
 
 💸 Salary - 7 LPA -7.5 Lpa
 
 
 ⏲️ Shift- 24x7 Rotational Shift (Including Night Shifts)
 
 
 5 Days Working with 2 rotational week offs
 
 
 
 
 
 🏃 &male;️ ➡️️ Immediate Joiners Preferred 🏃 &female;️
 
 
 
 
 
 Responsibilities-
 
 
 
 
 
 * Customer Service, Customer Support, and Customer Service Management skills
 
 
 * Experience in achieving and maintaining high levels of Customer Satisfaction
 
 
 * Excellent verbal and written Communication skills
 
 
 * Experienced in Banking,cards and Dispute domain.
 
 
 
 
 
 * Manage a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality.
 
 
 * Oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational efficiency and effectiveness.
 
 
 * Develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices.
 
 
 * Collaborate with other teams to resolve issues related to rostering, contact center operations, BPO operations, call center operations, team handling, TL responsibilities.
 
 
 * Ensure compliance with company policies and procedures while driving business growth through innovative solutions.
 
</div>

Operations Team Lead

Zeblaze Solutions

We are looking for an experienced Team Lead &ndash; Customer Support to manage and guide our customer support operations in a fast-paced eCommerce environment. The role involves leading support teams, handling customer escalations, planning projects, allocating resources, and continuously improving team performance across both support and incoming request teams.Key Responsibilities:<ul><li>Lead, mentor, and motivate customer support team members to deliver high-quality service.</li><li>Handle and resolve customer escalation calls and emails in a timely and professional manner.</li><li>Oversee day-to-day operations of support and incoming request teams.</li><li>Plan and manage projects related to customer experience improvement and process optimization.</li><li>Allocate team members effectively based on workload, skills, and priorities.</li><li>Monitor ticket queues, response times, and resolution metrics.</li><li>Review individual and team performance regularly and provide constructive feedback.</li><li>Conduct performance reviews and assist in training and development initiatives.</li><li>Coordinate with internal teams (Product, Logistics, Tech, Sales) to resolve complex issues.</li><li>Ensure adherence to company policies, SLAs, and quality standards.</li><li>Prepare reports on support performance, escalations, and customer satisfaction.</li></ul>Required Skills &amp; Qualifications:<ul><li>Proven experience as a Team Lead or Senior Executive in customer support (preferably eCommerce).</li><li>Strong leadership and people-management skills.</li><li>Excellent communication skills (verbal and written).</li><li>Experience handling customer escalations via calls and emails.</li><li>Ability to plan projects and manage multiple priorities effectively.</li><li>Analytical mindset with experience reviewing performance metrics.</li><li>Strong problem-solving and decision-making abilities.</li><li>Proficiency with CRM and customer support tools.</li></ul>Leadership Qualities:<ul><li>Ability to inspire and motivate teams.</li><li>Fair and transparent decision-making.</li><li>Strong ownership and accountability.</li><li>Coaching mindset with a focus on team growth.</li><li>Calm and professional under pressure.</li></ul>Preferred Qualifications:<ul><li>Experience working in a product-based eCommerce company.</li><li>Knowledge of customer experience best practices.</li><li>Familiarity with KPI tracking and performance dashboards.</li></ul>Job Types: Full-time, PermanentPay: ₹30,000.00 - ₹40,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

Team Lead - Customer Support

Amentum

<div>Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability.
The Customer Service Manager will be responsible for overseeing the customer service operations for the Defense Logistics Agency (DLA) Full Line Food Service Distribution for Southwest Asian and Eastern Africa (SWAEA) program. This role involves ensuring exceptional service delivery, managing customer inquiries and complaints, and leading a team of customer service representatives to meet and exceed customer expectations.
Key Responsibilities:<ul>
<li>
Manage and lead the customer service team, providing guidance, support, and training to ensure high levels of performance and job satisfaction.</li>
<li>Interact with high level military and government employees in highly visible role</li>
<li>Conduct regular team meetings to communicate updates, address concerns, and foster a collaborative environment.</li>
<li>Develop and implement customer service strategies that enhance the customer experience and improve service delivery.</li>
<li>Establish service level agreements (SLAs) and key performance indicators (KPIs) to measure team performance and customer satisfaction.</li>
<li>Oversee the handling of customer inquiries, orders, and complaints, ensuring timely and effective resolution.</li>
<li>Monitor customer interactions to ensure compliance with company policies and quality standards.</li>
<li>Identify opportunities to streamline customer service processes and implement best practices to enhance efficiency and effectiveness.</li>
<li>Collaborate with other departments to improve service offerings.</li>
<li>Prepare and analyze reports on customer service metrics, including response times, resolution rates, and customer satisfaction scores.</li>
<li>Use data analysis to identify trends, areas for improvement, and opportunities for training and development.</li>
<li>Build and maintain strong relationships with customers to understand their needs and gather feedback for continuous improvement.</li>
<li>Act as a point of escalation for complex customer issues and ensure satisfactory resolution.</li>
<li>Develop training materials and programs to enhance the skills and knowledge of the customer service team.</li>
<li>Foster a culture of continuous learning and improvement within the customer service department.</li>
<li>Perform other duties as required.</li>
</ul>
QUALIFICATIONS<ul>
<li>
Bachelor&rsquo;s degree in Business Administration, Communications, or a related field.</li>
<li>Minimum of 5 years of experience in customer service management, preferably in the food service or logistics industry.</li>
<li>Knowledge of food service industry standards and customer service best practices.</li>
<li>Experience in government contracting.</li>
<li>Strong leadership, communication, and interpersonal skills.</li>
<li>Proficient in customer service software and Microsoft Office Suite.</li>
<li>Must be able to obtain and maintain facility credentials/authorization.</li>
</ul>
PREFERRED QUALIFICATIONS<ul>
<li>
Active Secret Clearance</li>
<li>Familiarity with DLA policies and procedures.</li>
<li>Certification in customer service management (e.g., CSAP, CCMP) is a plus.</li>
</ul>
OTHER RESPONSIBILITIES<ul>
<li>
Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams.</li>
<li>Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.</li>
<li>Procedure Compliance - Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to job.</li>
</ul>
This position is pending contract award. 
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.</div>

DHL Supply Chain

<div>
 Job Scope
 
 
 The role serves as the first point of contact for customers, leading a team of customer service staff, ensuring timely responses to customer inquiries, and maintaining strong relationships with clients to contribute to commercial results.
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Represent DGF as the first point of contact with customers.
 </li>
 <li>
 Lead and manage a team of customer service staff, providing guidance and direction.
 </li>
 <li>
 Ensure prompt and timely responses to internal and external customers.
 </li>
 <li>
 Follow up on purchase orders with origin stations until pre-alert is received.
 </li>
 <li>
 Communicate customer requirements for special handling to origins.
 </li>
 <li>
 Disseminate shipment dates upon booking to origins and operations.
 
 
 
 </li>
 </ul>
 Skills and Competencies:
 
 
 
 <ul>
 <li>
 Proficient in software applications (Word, Excel, PowerPoint, etc.).
 </li>
 <li>
 Knowledge of products and logistics processes.
 </li>
 <li>
 Strong interpersonal and communication skills.
 </li>
 <li>
 Facilitation and training skills.
 </li>
 <li>
 Decision-making skills.
 </li>
 <li>
 Teamwork and leadership abilities.
 </li>
 </ul>
</div>

Assistant Manager

Search 10000+ Customer service team lead jobs near you this January. New roles added regularly across leading industries. Apply today.

10000 customer service team lead jobs NEAR_ME

Customer Service Team Lead

Customer Service Team Lead

Customer Service Manager

Operations Team Lead

Team Lead - Customer Support

Customer Service Manager

Assistant Manager