customer service team lead

Sukoon Insurance

<div>
 
 
 Job Summary:
 
 
 <ul>
 <li>
 Efficiently lead the Contact Centre&rsquo;s team to continuously improve Customer Service &amp; Production through consistent delivery of superior customer experience.
 </li>
 <li>
 Support the Contact Centre Head in ensuring adherence to Contact Center Service Standards / SOP&rsquo;s and Department Objectives.
 </li>
 </ul>
 
 
 
 
 
 Job Accountabilities:
 
 
 <ul>
 <li>
 Lead the call centre by developing, implementing and reviewing call centre processes for inbound and outbound operations and related responsibilities and tasks;
 </li>
 <li>
 Drive customer satisfaction by ensuring timely resolution of customer queries and complaints, building relations and gaining credibility, through continuous monitoring of call centre KPIS;
 </li>
 <li>
 Training &amp; Coaching: Maintaining high product knowledge level for all team members resulting is efficient call handling , sales and conversion ratio .
 </li>
 <li>
 Updating team members on Process changes, new product release &amp; system changes.
 </li>
 <li>
 Ensure consistency in adherence to the call centre guidelines, underwriting guidelines and operational procedures;
 </li>
 <li>
 Accountable for direct sales in the consumer lines of business;
 </li>
 <li>
 Ensure consistency in adherence to the call centre guidelines, underwriting guidelines and operational procedures;
 </li>
 <li>
 Quality Scores : Maintaining high call quality standards through daily guidance , buddy training &amp; calls monitoring.
 </li>
 <li>
 Set and measure performance targets for speed, efficiency, sales and quality;
 </li>
 <li>
 Manage the daily running of the call center, including sourcing equipment, effective resource planning and implementing call center strategies and operations;
 </li>
 <li>
 Set and measure performance targets for speed, efficiency, sales and quality;
 </li>
 <li>
 Monitor random calls to improve quality, minimize errors and track call center agent performance;
 </li>
 <li>
 Organize staffing, including shift patterns and the number of staff required to meet demand;
 </li>
 <li>
 Forecast and analyze data against budget figures on a weekly and/or monthly basis;
 </li>
 <li>
 Manage the complaint management function and ensure adherence to all DHA/HADD laws on complaint handling.
 </li>
 <li>
 Support team development through periodic review, mentoring, counseling, and feedback.
 </li>
 </ul>
 
 
 
 
 
 Key Performance Indicators (KPIs):
 
 
 <ul>
 <li>
 CC abandoned rate
 </li>
 <li>
 GPW production
 </li>
 <li>
 Team&rsquo;s Product knowledge
 </li>
 <li>
 GPW Production
 </li>
 <li>
 Team&rsquo;s Quality scores
 </li>
 <li>
 Service Excellency &amp; Complaint Management
 </li>
 <li>
 Team&rsquo;s Data Capture &amp; Accuracy
 </li>
 <li>
 MIS &amp; Reporting
 </li>
 <li>
 Initiative
 </li>
 </ul>
 
 
 
 
 
 Skills Required:
 
 
 <ul>
 <li>
 Proven experience as call center manager or similar position.
 </li>
 <li>
 Knowledge of performance evaluation and customer service metrics .
 </li>
 <li>
 Solid understanding of reporting and budgeting procedures.
 </li>
 <li>
 Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.).
 </li>
 <li>
 Proficient in MS Office and call center equipment/software programs.
 </li>
 <li>
 Outstanding communication and interpersonal skills.
 </li>
 <li>
 Excellent organizational and leadership skills with a problem-solving ability.
 </li>
 <li>
 Positive and patient.
 </li>
 <li>
 Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus.
 </li>
 </ul>
 
 
 
 
 
 Education, Experience and Formal/Professional Qualifications:
 
 
 <ul>
 <li>
 Graduate of any bachelor&rsquo;s degree
 </li>
 <li>
 5 years experience in Insurance / Finance industry
 </li>
 <li>
 5 years experience in Call Center /Customer service team lead role
 </li>
 </ul>
 
 
</div>

Manager, Call Center

Extra Space Storage

<div>Day shift only: Office closes at 6pm. 
This location is closed on Sundays.
The Store Manager oversees the daily operations of one or more self-storage locations with limited direct supervision. This role ensures the facility meets high cleanliness standards, maintains financial accuracy through effective reporting and controls, and consistently delivers operational excellence. The Store Managers are accountable for building customer relationships through in-person and phone interactions, presenting a structured sales process, and managing customer accounts. 
Extra Space Storage is the largest self-storage company in the United States by store count, with over 4,000 stores nationwide. We look for leaders who are responsible, passionate, and innovative as they take charge of day-to-day operations at our beautiful self-storage facilities.<h2 class="jobSectionHeader">
Benefits We Offer You</h2><ul><li>
A work/life balance that includes daytime hours with the potential for Sundays off (dependent on location)</li><li>
Outstanding company culture with growth opportunities throughout the U.S.</li><li>
Competitive starting pay.</li><li>
Paid Time Off accrued throughout the year, increasing with years of service</li><li>
Generous 401(k) match with Traditional and/or ROTH choices.</li><li>
Affordable medical benefit options with up to a $1k annual Health Savings Account employer contribution .</li><li>
EXTRA Healthy Wellness Program with rewards towards your medical premium .</li><li>
BenefitHub discounts: apparel, auto, electronics, entertainment, pets, travel, etc.</li></ul><h2 class="jobSectionHeader">
Your Responsibilities</h2><ul><li>
Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.</li><li>
Maximize sales objectives through unit rentals, unit insurance, and moving supplies.</li><li>
Ensure our highest standards of cleanliness are met through continuous maintenance (e.g., sweeping, mopping, grounds maintenance, etc.) of the site, including the office, and the interior and exteriors of the storage building and surrounding areas.</li><li>
Perform daily site safety inspections, including lock checks.</li><li>
Address and resolve customer concerns related to billing, security, auctions, and proper site usage</li><li>
Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.</li><li>
Oversee routine administrative tasks, including maintaining auction files, following up on delinquent accounts, monitoring store budgets, and prepare and deliver bank deposits. .</li><li>
Protect our strong company culture by establishing and maintaining professional relationships with all Extra Space employees.</li><li>
Perform additional duties as assigned.</li></ul> 
Your Qualifications<ul><li>
2+ years of customer-facing work experience.</li><li>
Leadership experience preferred but not required.</li><li>
Sale experience preferred.</li><li>
Current valid driver&rsquo;s license and access to a reliable personal vehicle; except in New York City and Brooklyn.</li><li>
High School diploma or GED is required; college education is a plus.</li></ul>
Work Environment &amp; Physical Requirements<ul><li>
Perform indoor and outdoor job responsibilities ranging from sedentary desk work to physical job duties with varying physical demands and exposure to seasonal weather conditions.</li><li>
Regular tasks include standing, walking, climbing stairs, bending, sitting, and lifting.</li><li>
Regularly required to lift or move items up to 35 lbs. and occasionally up to 50 lbs.</li></ul>
Find additional career opportunities at careers.extraspace.com
If you have experience in any of the following types of jobs, we encourage you to apply: Assistant Store Manager, Key Holder or Key Carrier, Retail or Shift Supervisor, Sales Lead, Customer Service Team Lead, Customer Service Manager, Retail Associate, Store Associate, Hospitality and Hotel, Front Desk Agent, Leasing Agent, Rental Agent (i.e. car rental, RV rental, storage rental, apartment rental, etc.) Property Management, Retail Sales.<h2 class="jobSectionHeader">
If you are a current Extra Space employee, please apply through Jobs Hub in Workday.</h2>
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Applications Deadline: Applications will be accepted until the position is filled. 

#IND50</div>

Store Manager - 6153

Lowe's Home Improvement

<div>Key Responsibilities<ul><li>
Team Leadership</li>
<li>Schedules Merchandising Service team and manages resources for the team to drive efficient project execution in fulfillment of the overall Merchandising Service strategy</li>
<li>Guides Merchandising Service Associates (MSAs) around project priorities, scheduling, expectations, and needs (e.g., materials, supplies, time)</li>
<li>Delivers onboarding and training, provides on-the-job coaching, and mentors MSAs</li>
<li>Coaches MSAs on performance</li>
<li>Creates tailored developments plans for MSAs by analyzing metric and individual strengths, weaknesses, and needs</li>
<li>Handles disciplinary actions and proactively partners with HR business partner</li>
<li>Manages project, travel, display, fixture expenses and weekly payroll</li>
<li>Identifies and resolves project and/or store-level issues using available resources</li>
<li>Summarizes and communicates project information, updates, and feedback on project execution with store team, field leaders, and corporate teams</li>
<li>Identifies opportunities to improve efficiency, merchandising, and displays to be shared across the district, region, and enterprise, as appropriate</li>
<li>Lead team to merchandise our live goods in garden centers</li>
<li>Lead teams ranging from 11-21 people</li>
<li>Collaborate with Field Project managers on large third party labor projects when needed</li>
<li>Customer Service</li>
<li>Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs</li>
<li>Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise</li>
<li>Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary</li>
<li>Demonstrates sincere appreciation to customers</li>
<li>Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe&rsquo;s programs</li>
<li>Supports those that directly help customers by providing the tools and resources needed</li>
<li>Lead daily price change execution, audit and update price labels inside and outside the store</li>
<li>In-stock</li>
<li>Oversees that merchandise is stocked, fronted, and fully packed down in assigned area according to planogram</li>
<li>Confirms that all signage, reorder stickers, pricing, and product information is accurate</li>
<li>Confirms all product displays, resets, and bay integrity efforts are completed according to Lowe's specifications, planograms, and merchandising and safety standards</li>
<li>Collaborates with receiving departments in assigned stores to establish or revise the staging process for reset product and product support materials</li>
<li>Leads efforts of buyback items and ensures they are pulled, prepped, and ready for shipping</li>
<li>Oversees the proper processing of damaged products</li>
<li>Clean and Safe Stores</li>
<li>Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection</li>
<li>Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas</li>
<li>Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates</li>
<li>Adheres to all safety requirements relevant to one&rsquo;s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices</li>
<li>Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler)</li>
<li>Maintain point-of-sale signage including bin plus beam label stock ensuring all bin locators are placed and price changes are activated</li>
<li>Follow state-specific guidelines on price changes (Pricing Policy SF-06)</li></ul> 

Required Qualifications<ul><li>
High school diploma or GED General Studies or equivalent years of experience in lieu of education requirement, if applicable</li><li>
2 Years Customer service or retail experience in a fast-paced retail environment (or 1 year of Lowe's store experience)</li>
<li>1 Year Experience as a team lead or leading others in an informal capacity</li></ul> 

Preferred Qualifications<ul><li>
Supervisory experience including coaching/training and evaluating the performance of direct reports
</li><li>Merchandising experience including reading planograms, setting up and tearing down displays
</li><li>Experience operating power equipment such as lifts, order pickers, and similar equipment
</li></ul>Pay Range: $24.00 - $25.00 per hour
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
Associate Benefits (https://talent.lowes.com/us/en/joining-our-team)
<ul><li>Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different lifestyles. Our benefits range from health, vision and dental insurance to paid vacation, tuition assistance and parental and family-building benefits. Plus, we offer learning and development opportunities to help our associates grow their skills and achieve their goals.</li><li>
Health, Dental and Vision insurance</li><li>
Life and Disability insurance</li><li>
Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time</li><li>
Flexible spending and health savings accounts</li><li>
401(k) Retirement account with company match</li><li>
Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs</li><li>
Education support programs, including tuition assistance and trade skills scholarships</li><li>
Business Travel Accident insurance</li><li>
Maternity and Parental leave</li><li>
Adoption assistance</li><li>
Lowe's Associate Discount and broad discount platform</li><li>
Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards</li></ul>
About Lowe&rsquo;s
Lowe&rsquo;s Companies, Inc. (NYSE: LOW) is a FORTUNE&reg; 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe&rsquo;s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe&rsquo;s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
Lowe&rsquo;s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Pay Range: $24.00 - $25.00 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.</div>

Merchandising Service Manager

CBC Group Inc

Basic Responsibility OverviewResponsible for the daily leadership and operational performance of the inbound Customer Service team and the remote Outbound Sales team. This role is the primary accountability point for team performance, process execution, and culture across both departments. The ideal candidate is a change agent: someone who leads through ambiguity, drives improvement without being asked, and takes full ownership of outcomes.Major Areas of Responsibility<ul><li>Leads and develops both teams.</li></ul>- Manages ~10 customer service associates year-round; up to 20 during peak seasonal periods- Manages 10+ fully remote outbound sales representatives- Conducts regular one-on-ones, coaching sessions, and performance conversations- Maintains accountability for scheduling, attendance, and daily adherence- Supports hiring and onboarding during seasonal ramp periods- Adapts leadership approach to effectively manage across in-office and remote environments<ul><li>Oversees inbound customer service operations.</li></ul>- Monitors daily workflow and team performance against established standards- Tracks call center metrics: volume, abandonment rate, agent availability, break and login adherence- Resolves escalated customer issues in a timely and professional manner- Builds and adjusts staffing schedules based on business demand and seasonal trends<ul><li>Supports and monitors the remote Outbound Sales team.</li></ul>- Maintains visibility into territory activity, rep engagement, and customer coverage- Supports KPI tracking and performance accountability across all sales reps- Partners with leadership to identify inefficiencies and drive corrective action<ul><li>Maintains reporting and operational visibility.</li></ul>- Produces and distributes daily, monthly, and quarterly performance reports for both departments- Tracks KPI trends and surfaces issues requiring action- Supports development of operational dashboards- Identifies process gaps and drives resolutionQUALIFICATIONSLeadership &amp; Character<ul><li>Demonstrated experience leading teams in a fast-paced, evolving environment</li><li>Functions as a change agent: identifies what isn&rsquo;t working and drives improvement proactively</li><li>Takes full ownership of team outcomes; does not deflect or wait to be directed</li><li>Sets clear expectations and holds people accountable without losing the relationship</li><li>Operates with urgency, consistency, and professionalism across all situations</li></ul>Skills &amp; Experience<ul><li>Previous leadership or management experience required</li><li>Customer service experience preferred; operational team management strongly preferred</li><li>Strong organizational, analytical, and communication skills</li><li>Proficiency in Microsoft Office: Excel, Outlook, Teams, PowerPoint</li><li>Ability to learn and navigate ERP and CRM systems; NetSuite experience a plus</li></ul>Education<ul><li>High school diploma or equivalent required; post-secondary education preferred</li></ul>Pay: $60,000.00 - $75,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Health insurance</li><li>Paid time off</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer service: 2 years (Required)</li><li>Sales Management: 2 years (Required)</li></ul>Location:<ul><li>Lewisburg, TN 37091 (Preferred)</li></ul>Ability to Commute:<ul><li>Lewisburg, TN 37091 (Required)</li></ul>Work Location: In person

Customer Service and Outbound Sales Manager

Ali Abdulwahab Al Mutawa Commercial Co.

<div>
 
 Key Roles And Responsibilities
 
 
 
 
 Competencies
 
 
 
 Team Leadership L1
 
 
 Resilience/Adaptability L4
 
 
 Team Work L3
 
 
 Communication Skills L4
 
 
 Dependable L4
 
 
 Negotiation &amp; Persuasion L4
 
 
 Drive Results L1
 
 
 Result Orientation L3
 
 
 Drive Performance L1
 
 
 Conceptual Thinking L1
 
 
 Accountability &amp; Ownership L3
 
 
 Team Development L1
 
 
 CustomerService Oriented L4
 
 
 Impact &amp; Influence L1
 
 
 Customer Focus L3
</div>

Store Manager

eClerx

<div><h1 class="jobSectionHeader">Operations Supervisor
</h1>Location: Cairo, Egypt (on-site) Employment type: Full-time
<h2 class="jobSectionHeader">About the role
</h2>We're hiring an Operations Supervisor to lead a team of customer service representatives in our contact-centre operations. You'll be responsible for your team's daily performance, coaching, and delivery against targets &mdash; keeping service quality high while supporting and developing your people.
<h2 class="jobSectionHeader">Responsibilities
</h2><ul><li>Lead, supervise, and motivate a team of customer service representatives.
</li><li>Monitor daily performance against KPIs and SLAs (quality, productivity, customer satisfaction, attendance/adherence).
</li><li>Coach and give regular feedback to help team members improve and grow.
</li><li>Manage shift schedules, attendance, and real-time coverage.
</li><li>Handle escalations and support agents on complex customer issues.
</li><li>Run team huddles and one-on-ones, and conduct performance reviews.
</li><li>Track and report team metrics to management.
</li><li>Ensure the team follows processes, quality standards, and company policies.
</li></ul><h2 class="jobSectionHeader">Requirements
</h2><ul><li>2+ years' experience in a contact-centre / BPO environment, including team-lead or supervisory experience.
</li><li>Strong English communication skills (CEFR B2 or above).
</li><li>Solid people-management and coaching skills.
</li><li>Good understanding of contact-centre KPIs and performance management.
</li><li>Comfortable working on-site in rotational shifts.
</li><li>Strong organisation, problem-solving, and reporting skills.
</li><li>Bachelor's degree preferred.
</li></ul><h2 class="jobSectionHeader">What we offer
</h2><ul><li>A leadership role with real impact on team performance and growth.
</li><li>Competitive salary plus performance incentives.
</li><li>Career-development and progression opportunities.
</li><li>A supportive, fast-paced work environment.
</li><li>(Add transportation, medical insurance, or other benefits as applicable.)</li></ul></div>

Associate Process Manager

Avis Rent-A-Car

Job Overview We are seeking a dynamic and motivated Lead Service Agent to join our team and elevate the customer experience through exceptional service and leadership. In this pivotal role, you will oversee daily operations at our service center, coordinate team activities, and ensure quality control of our product. This is an exciting opportunity for a proactive professional passionate about delivering top-tier service in a fast-paced environment.Duties<ul><li>Lead and motivate a team of service agents to achieve high standards of operational efficiency</li><li>Locate and report damage for our fleet of vehicles</li><li>Coordinate with our counter staff to ensure all fleet availability needs are met</li><li>Uphold our high level of cleaning standards</li><li>Coordinate and facilitate in the movement of fleet to and from the service area</li></ul>Qualifications<ul><li>Excellent communication skills with the ability to clearly articulate ideas and foster team collaboration</li><li>Demonstrated ability to lead teams effectively in a fast-paced environment while maintaining attention to detail</li><li>Experience in car cleaning and detailing is desired, but not mandatory.</li></ul>Join us as a Lead Service Agent where your leadership will inspire excellence! We&rsquo;re committed to supporting your growth as you help shape the future of our Customer experience.Pay: From $18.50 per hourBenefits:<ul><li>Health insurance</li><li>Paid time off</li><li>Retirement plan</li></ul>Experience:<ul><li>Supervising: 1 year (Preferred)</li></ul>Shift availability:<ul><li>Day Shift (Required)</li><li>Night Shift (Required)</li></ul>Ability to Commute:<ul><li>Mobile, AL 36608 (Required)</li></ul>Work Location: In person

Lead Service Agent

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