customer service team lead

51Talk

<div>
 <p>
  <strong>
   About Us
  </strong>
 </p>
 <p>
  51Talk is a leading global online English education platform connecting teachers and students around the world through engaging one-on-one classes.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We&rsquo;re on a mission to make quality education accessible for everyone &mdash; anytime, anywhere.
 </p>
 <p>
  Join our Cairo team and be part of a dynamic, fast-growing EdTech company that values teamwork, innovation, and professional growth.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  🌟 What You&rsquo;ll Be Doing:
 </p>
 <ul>
  <li>
   Lead, coach, and inspire a team of advisors to consistently deliver exceptional support and service to students.
  </li>
  <li>
   Track performance metrics, conduct regular feedback sessions, and drive continuous improvement within the team.
  </li>
  <li>
   Ensure all processes and SOPs are followed to maintain excellent service quality at every touchpoint.
  </li>
  <li>
   Analyze student progress and teaching performance data to identify patterns, address challenges, and enhance results.
  </li>
  <li>
   Handle escalated cases and guide your team in resolving issues effectively to ensure high customer satisfaction.
  </li>
  <li>
   Collaborate with internal teams &mdash; including Academics, Sales, and Operations &mdash; to align service delivery with business objectives.
  </li>
  <li>
   Prepare regular performance reports and share insights to recommend operational improvements.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  ✅ What We&rsquo;re Looking For:
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree or higher.
  </li>
  <li>
   At least
   <strong>
    3 years of experience
   </strong>
   in Customer Service, Education, or Operations roles, including
   <strong>
    1+ year in a team leadership position
   </strong>
   .
  </li>
  <li>
   Excellent command of
   <strong>
    English
   </strong>
   (spoken and written).
  </li>
  <li>
   Strong leadership, communication, and analytical skills.
  </li>
  <li>
   A customer-first mindset, with genuine passion for
   <strong>
    education, coaching, and people development
   </strong>
   .
  </li>
  <li>
   Ability to work in a performance-driven, fast-paced environment.
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Service Team Lead

Defense Holdings, Inc.

Defense Holdings, Inc. (DHi)
<br><b>Location:</b> Hybrid (US)
<br><b>Employment Type:</b> Full-Time
<br><b>Department:</b> Client Services / Administration
<br><b>Reports To:</b> Client Services Manager
<br><br>
Position Summary
<br><br>
Defense Holdings, Inc. (DHi) is seeking a Customer Service Team Lead & Administrative Assistant to lead a team of customer service representatives while also providing administrative support. This role involves ensuring exceptional customer service and team performance, alongside overseeing administrative tasks to ensure smooth office operations.
<br><br>
Key Responsibilities
<br><br>
Customer Service Leadership
<br><br>
<ul>
<li>Supervise and mentor customer service representatives, ensuring high levels of service.</li>
<li>Address customer escalations and resolve complex issues promptly.</li>
<li>Develop and implement customer service training programs and quality assurance standards.</li>
</ul>
Administrative Support
<br><br>
<ul>
<li>Provide administrative support to the client services team, including scheduling meetings, organizing files, and preparing reports.</li>
<li>Coordinate client meetings, events, and office activities.</li>
<li>Manage office supplies and maintain office organization.</li>
</ul>
Performance Monitoring
<br><br>
<ul>
<li>Monitor team performance and set goals to meet client service standards.</li>
<li>Prepare regular performance reports and share feedback with the team.</li>
</ul>
Required Qualifications
<br><br>
<ul>
<li>Bachelor's degree in Business Administration, Communications, or related field.</li>
<li>2+ years of experience in customer service or administrative leadership.</li>
<li>Proficiency in Microsoft Office Suite and customer service software.</li>
<li>Strong organizational, communication, and problem-solving skills.</li>
</ul>
Preferred Qualifications
<br><br>
<ul>
<li>Experience in customer service within the defense or government contracting sectors.</li>
<li>Knowledge of customer service best practices and training programs.</li>
</ul>
Core Competencies
<br><br>
<ul>
<li>Leadership: Ability to inspire and lead a customer service team.</li>
<li>Customer-Centric: A strong focus on customer satisfaction and service excellence.</li>
<li>Organizational Skills: Strong administrative and organizational abilities to manage various tasks simultaneously.</li>
</ul>
Work Environment
<br><br>
<ul>
<li>Professional office environment (or hybrid/remote if applicable).</li>
<li>Occasional travel may be required.</li>
</ul>
Compensation & Benefits
<br><br>
Defense Holdings, Inc. (DHi) offers a competitive compensation package including:
<br><br>
<ul>
<li>Competitive base salary (commensurate with experience)</li>
<li>Medical, Dental, and Vision Insurance</li>
<li>401(k) with company match</li>
<li>Paid Time Off (PTO) and Holidays</li>
<li>Life and Disability Insurance</li>
<li>Professional development opportunities</li>
</ul>
Equal Opportunity Employer Statement
<br><br>
Defense Holdings, Inc. (DHi) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics in accordance with applicable laws.

Customer Service Team Lead & Administrative Assistant

Northeast Shared Services

<div><p><b>Pay Range:</b> $16.25- $25.00</p><div><div><div><h2 class="jobSectionHeader"><b>
SUMMARY</b></h2></div><div>
Consistently work within company 5S efficiency standards to provide fast, friendly and efficient customer service at all times. Ensure all associates use proper telephone etiquette. Ensure all associates smile, make eye contact and thank our customers at the end of each transaction. Ensure all areas of daily/weekly cash and sales are complete. Complete cash and sales daily Schedule, train and supervise office clerks to ensure excellent customer service Check outdates and ensure completion of cycle counts Maintain cashier control reports and security in accordance with all company policies and procedures. Count and record all monies from cashiers according to company policies and procedures, record and process bank deposits. Maintain secure environment to ensure cash controls. Enforce company policy and procedures with associates. Responsible for the accurate processing of all applicable transactions. Complete payroll every Monday Log all invoices Create schedules for teammates Ensure Will Call area is compliant Maintain all office equipment and supply orders to meet store requirements and ensure expense control of this area. Ensure that office equipment and work areas are kept clean and sanitized at all times. Maintain a neat, clean and organized workstation, according to 5S standards, at all times. Maintain detailed and accurate records to provide audit information necessary in accordance with state and company regulations. Responsible for the accurate recording and handling of all company funds. (i.e.: cash, checks, ) Ensure adequate supply of all miscellaneous areas at the service desk (i.e.: postage stamps). Acts as a cashier/courtesy clerk/etc. as business necessitates. Act as a support teammate to data entry, product dispensing, ordering OTC, recalls and shipping prescriptions as designated by manager. Perform other related duties as assigned by management and adhere to all company policies and procedures.</div></div><div><div><h2 class="jobSectionHeader"><b>
ESSENTIAL DUTIES AND RESPONSIBILITIES</b></h2></div><div>
Must be at least 18 years of age. Satisfactory Performance Reviews. Strong Organizational skills and ability to multitask.</div></div><div><div><h2 class="jobSectionHeader"><b>
MINIMUM QUALIFICATIONS</b></h2></div><div>
Ability to manage others and demonstrate follow-through to achieve desired results and objectives. Strong communication skills. Basic Literacy Basic Computer Skills</div></div><div><div><h2 class="jobSectionHeader"><b>
EDUCATION AND EXPERIENCE</b></h2></div><div>
High School Diploma or equivalent 1-3 years related experience</div></div><div><div><h2 class="jobSectionHeader"><b>
PHYSICAL REQUIREMENTS</b></h2></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>
EQUIPMENT USED</b></h2></div></div></div><div></div><p>
Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.</p><p></p><p><br>
Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.</p></div>

Assistant Customer Service Team Lead -House Calls Pharmacy Glens Falls

Sybrid Pvt Ltd.

<p><b>Position:</b> Team Lead<br/><b>Salary Range:</b> PKR <b>50,000 &ndash; 80,000</b><br/><b>Industry:</b> BPO / Call Center<br/><b>Location:</b> Lahore</p><p><b>Job Overview</b></p><p>We are looking for a motivated and experienced <b>Team Lead</b> to manage a team of customer service representatives. The ideal candidate will be responsible for monitoring team performance, ensuring targets are achieved, and maintaining high service quality standards.</p><p><b>Key Responsibilities</b></p><ul><li>Supervise and manage a team of customer service agents.</li><li>Monitor daily team performance and ensure KPIs are achieved.</li><li>Provide coaching, training, and feedback to team members.</li><li>Conduct performance evaluations and maintain productivity reports.</li><li>Handle escalations and resolve customer issues when required.</li><li>Ensure compliance with company policies and campaign guidelines.</li><li>Coordinate with management to improve operational efficiency.</li><li>Maintain team motivation and a positive working environment.</li></ul><p><b>Requirements</b></p><ul><li>Minimum <b>1&ndash;2 years of experience as a Team Lead in the BPO/Call Center industry</b>.</li><li>Strong <b>leadership and communication skills</b>.</li><li>Ability to manage team targets and performance metrics.</li><li>Experience with <b>team coaching, reporting, and call monitoring</b>.</li><li>Strong problem-solving and decision-making abilities.</li></ul><p><b>Education</b></p><ul><li>Minimum <b>Intermediate / Bachelor&rsquo;s degree preferred</b>.</li></ul><p><b>What We Offer</b></p><ul><li>Competitive <b>salary package (PKR 50,000 &ndash; 80,000)</b>.</li><li>Career growth opportunities.</li><li>Professional and dynamic work environment.</li></ul><p>Pay: Rs50,000.00 - Rs80,000.00 per hour</p><p>Work Location: In person</p>

Team Lead | | BPO Industry

Luminey

<p><b>Location:</b> Gajjumata, Ferozepur Road, Lahore</p><p><b>Job Overview:</b><br/>We are seeking a proactive and experienced <b>Team Lead &ndash; CSR</b> to oversee customer service operations and manage day-to-day e-commerce activities. The ideal candidate will have 4&ndash;5 years of retail experience, along with a strong understanding of online sales channels, order management processes, and delivering exceptional customer satisfaction.</p><p><b>Key Responsibilities:</b></p><ul><li>Lead and supervise the CSR team to ensure high standards of customer service</li><li>Manage and monitor e-commerce platforms including Daraz, Shopify, website, and social media order channels</li><li>Oversee the complete order lifecycle, including processing, dispatch, returns, and exchanges</li><li>Ensure prompt and effective handling of customer inquiries, complaints, and feedback</li><li>Coordinate with warehouse and logistics teams to ensure timely and accurate order fulfillment</li><li>Maintain accurate records of orders, sales, returns, and customer interactions</li><li>Track team performance and prepare reports to ensure KPIs and service targets are achieved</li><li>Provide training, coaching, and guidance to CSR team members to improve service quality</li></ul><p><b>Requirements:</b></p><ul><li>4&ndash;5 years of retail experience, preferably with exposure to e-commerce operations</li><li>Strong leadership and team management skills</li><li>Excellent communication, coordination, and problem-solving abilities</li><li>Familiarity with online marketplaces and order management systems</li><li>Proficiency in MS Office, particularly Excel</li><li>Ability to work effectively in a fast-paced, target-driven environment</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Team Lead CSR

DP World

<div><p>We are looking for a <b>Customer Service Manager </b>to join our team in <b>Kocaeli </b>, T&uuml;rkiye. This role offers the opportunity to drive operational excellence and contribute to our commitment to world-class logistics solutions.
</p><p><b>Responsibilities:
</b></p><ul><li>Ensure timely and accurate service requests from customers are received and fulfilled.
</li><li>Plan and distribute duties among customer service specialists, monitor their development, and take corrective/preventive actions.
</li><li>Monitor invoicing processes to ensure they align with customer expectations and company financial structures.
</li><li>Ensure regular reconciliation of invoices and timely collections.
</li><li>Coordinate with relevant units to initiate legal proceedings in case of disputes in customer account collections.
</li><li>Lead and manage a team, promoting collaboration and ensuring goal alignment.
</li><li>Act as an ambassador for DP World, promoting positive behaviors and ensuring safety and compliance with company policies.
</li><li>Achieve assigned work targets and participate in development programs.
</li><li>Comply with occupational health and safety rules and act environmentally sensitive.
</li><li>Regularly visit Customs and Logistics companies to identify needs and coordinate actions for improvement.
</li><li>Ensure coordination with the Customs Directorate and adapt to legislative changes.
</li><li>Monitor customer service requests, record issues in the CRM system, and lead corrective/preventive actions.
</li><li>Ensure compliance with information security policies and manage related activities.
</li><li>Coordinate information security awareness, incident monitoring, and audit activities.
</li></ul><p><b>Profile:<br>
</b><br>
</p><ul><li>Bachelor's degree in relevant fields.
</li><li>At least 5 years in a similar position.
</li><li>Fluent Turkish and English language skills.
</li><li>Knowledge of customs legislation and practices.
</li><li>Proficient in SAP SD-FI, CRM, and Microsoft Office programs.
</li><li>Ability to effectively convey information, listen actively, and engage with customers and team members.
</li>Strong analytical skills to identify issues, develop solutions, and implement corrective actions to enhance customer satisfaction.<br>
<li>
</li></ul><p></p><p><b>Compensation
</b></p><p>DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
</p><p><b>About DP World
</b></p><p>Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world&rsquo;s trade flow better, changing what&rsquo;s possible for the customers and communities we serve globally.
</p><p>With a dedicated, diverse and professional team of more than 120,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that&rsquo;s fit for the future.
</p><p>We&rsquo;re rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology &ndash; and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
</p><p>What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we&rsquo;re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer&rsquo;s door.
</p><p><b>WE MAKE TRADE FLOW
</b></p><p><b>To Change What's Possible For Everyone</b></p></div><p></p>

Customer Service Manager

LED Lighting

<p>About Us</p><p>Envision LED Lighting is a fast-growing company delivering innovative LED lighting solutions to commercial, industrial, and residential customers across North America. Our customers include contractors, distributors, and ecommerce buyers who rely on our team for <b>responsive service and knowledgeable product support</b>.</p><p>We are looking for a <b>Customer Experience Supervisor</b> to lead a team responsible for assisting customers through <b>phone, email, and chat support channels</b>. This is a <b>technical support and customer service leadership role</b>, not a sales or warehouse position.</p><p><b>Position Overview</b></p><p>The Customer Experience Supervisor leads a team providing technical support, order assistance, and issue resolution for customers in a fast-paced B2B and B2C ecommerce environment.</p><p>The role focuses on team leadership, customer escalations, and process management, including returns, warranty claims, and troubleshooting product issues. The supervisor ensures the team delivers exceptional service experiences while using NetSuite as a CRM/ERP system.</p><p>Key Responsibilities</p><ul><li>Lead, coach, and develop a Customer Support Team handling phone, email, and chat inquiries</li><li>Manage customer escalations and complex technical issues, including troubleshooting LED lighting systems</li><li>Oversee returns, warranty claims, and order-related inquiries with a focus on timely, accurate resolution</li><li>Monitor team performance and customer service metrics such as CSAT, response time, and resolution time</li><li>Provide ongoing coaching and training to strengthen service skills and technical product knowledge</li><li>Conduct team huddles, training sessions, and knowledge-sharing initiatives</li><li>Maintain and improve support documentation, SOPs, and internal knowledge base articles</li><li>Collaborate with internal teams (sales, product, operations) to resolve customer issues and improve processes</li><li>Ensure NetSuite ERP/CRM system is used efficiently for customer support tasks and record-keeping</li><li>Foster a positive, customer-focused culture focused on empathy, problem-solving, and continuous improvement</li></ul><p><b>Qualifications</b></p><ul><li>5+ years of experience in customer service or technical customer support</li><li>5+ years in a supervisory or team leadership role managing support staff In Person setting</li><li>Experience managing phone, email, and chat support channels</li><li>Knowledge of B2B and B2C ecommerce support environments</li><li>Hands-on experience with returns, warranty claims, and order issue resolution</li><li>Experience using NetSuite ERP/CRM or similar systems</li><li>Strong communication, coaching, and problem-solving skills</li><li>Bilingual English/Spanish is a plus</li><li>Ability to understand and clearly communicate technical product details</li></ul><p><b>Why You&rsquo;ll Love Working Here</b></p><ul><li>Competitive pay starting at $70,000/year DOE</li><li>Health, dental, and vision insurance</li><li>401(k) plan</li><li>Career growth and leadership development opportunities</li><li>Collaborative, inclusive, and supportive work environment</li></ul><p><b>Equal Opportunity Employer:</b></p><ul><li>Envision LED Lighting celebrates diversity and is committed to creating an inclusive environment. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, or veteran status.</li></ul><p>Pay: From $70,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>Which customer support channels have you managed in a supervisory role? (</li><li>Do you have experience providing technical support for products or troubleshooting customer issues?</li><li>Have you supervised or handled returns, warranty claims, or order issue resolutions in a previous role?</li><li>Which additional languages are you comfortable using for professional communication?</li><li>Do you have experience supervising a customer support team onsite (not fully remote)?How many team members and for how long?</li><li>What phone support systems and ticketing platforms are you familiar with?</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Ability to Commute:</p><ul><li>Commerce, CA 90040 (Required)</li></ul><p>Work Location: In person</p>

Customer Experience Supervisor

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