customer services coordinator

Hairs Culture

Job Title: Customer CoordinatorJob Summary:The Customer Coordinator serves as the primary point of contact between the company and its clients. This role is responsible for handling customer inquiries, coordinating services or product delivery, ensuring client satisfaction, and maintaining strong relationships with customers. The Customer Coordinator also supports internal teams to meet customer needs efficiently and effectively.---Key Responsibilities:Act as the first point of contact for customer queries, requests, and complaints.Coordinate with internal departments (sales, operations, service teams) to ensure timely resolution of customer issues.Maintain accurate customer records, including contact details, service requests, and feedback.Follow up with customers to ensure satisfaction and identify opportunities for improvement.Prepare and share regular reports on customer interactions, service performance, and client feedback.Assist in scheduling appointments, service delivery, or product dispatch as required.Escalate complex or unresolved issues to the appropriate department or management.Support customer retention initiatives by building strong and professional relationships.Contribute to continuous improvement by suggesting process enhancements based on customer feedback.Job Type: Full-timePay: AED2,000.00 - AED2,500.00 per month

CUSTOMER COORDINATOR

Deluxe

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 Job
 
 
 Account Coordinator- Subtitling Client Services
 
 
 
 Description
 
 
 
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 Designation: Accounts Coordinator/ Client Services Executive
 
 
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 Roles And Responsibilities
 
 
 
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 Customer Engagement- Be the primary point of contact and build long-term relationships with customers, both externally and internally.
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 Connect with clients and drive regular status calls, executive summaries and strategy meetings for high-profile projects.
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 Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
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 Create, maintain and communicate to client project timelines and budgets.
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 Prepare and communicate pricing quotes and estimates with client.
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 Ensure Billing and Revenue Tracking is maintained weekly.
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 Manage client change orders by negotiating deliverable due dates between clients and internal departments, balancing internal capacity with external demands and expectations.
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 Prepare regular account statuses, such as missing asset reports, delivery schedules and project statuses to the customer or senior management.
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 Clearly communicate expected delivery dates for titles/assets, via entry of ordered titles into internal systems and Email/verbal communication for special cases and exceptions.
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 Act as a lead in supporting and resolving internal and external issues and challenges in a timely manner and distributing work across the department.
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 Working with Account Coordinators to ensure day to day production is running effectively.
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 Ensure Account Coordinators maintain a current and accurate understanding of all work-in-progress that has been initiated.
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 Collaborate with Account Coordinators to ensure deliverables are completed within agreed upon timeframe with client - communicate with internal and external teams should changes occur as required.
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 Provide feedback/guidance to Account Coordinators to ensure team performs as expected.
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 Provide regular guidance to teams to ensure daily objectives are being met, both with internal operation teams and client requests.
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 Proactively identify potential issues/problems with project in process, formulate response and solution and communicate back to client.
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 Forecast and track key account metrics.
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 Communicate regularly with client regarding project performance metrics.
 
 
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 Create and implement department policies and procedures (SOP and SLAs) ensuring Deluxe delivers high quality and on-time deliverables.
 
 
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 Initiate corrective action process as needed.
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 Collaborate with Production Teams to meet deadlines, find efficiencies, resolve issues, and determine resource needs to meet/exceed client expectations.
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 May be responsible for educating and advising client about new services offered.
 
 
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 Note
 
 
 
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 This is client interaction role and not Finance &amp; Accounts role.
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 Transport - free pick-up and drop facility from your residence to work and back.
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 Meals - Breakfast, Lunch and dinner will be served in the facility.
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 Candidate should be open for Night shift.
 
 
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 has context menu
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Account Coordinator- Subtitling Client Services

AGILE HR

Position Title: Service Coordinator (Aftersales)Experience: Fresh till 6 months (Only Genset experience preferred) Qualification: B techKey Responsibilities: Provide service and customer support during field visits. Manage on-site installation, repair, and maintenance within the assigned territory. Conduct product demonstrations for clients when required. Diagnose technical issues and identify effective solutions. Prepare and submit detailed service reports, work orders, expense reports, and timesheets. Coordinate between technical teams and management for smooth operations. Assess products for maintenance, warranty, and upgrade requirements. Collaborate with the technical team to troubleshoot and resolve issues. Understand customer needs and recommend appropriate services. Provide technical support for complex service-related concerns. Build and maintain strong customer relationships through excellent service. Respond promptly to customer queries. Maintain accurate records including maintenance logs, warranty contracts, and installation reports. Ensure all tasks are performed in line with company policies and proceduresJob Type: Full-timePay: Rs60,000.00 - Rs85,000.00 per monthWork Location: In person

AFTERSALES SERVICE COORDINATOR

Al Madeena Laboratory Soil & Material Testing

About UsAl-Madeena Engineering Laboratory was established in 2006, UAE. The laboratory provides soil investigation and materials testing services, including geotechnical fieldwork and laboratory analysis. All testing is carried out by qualified staff in accordance with relevant specifications and standards.Role PurposeThe Customer Operations Coordinator is responsible for handling client communication, organizing service requests, and maintaining accurate records. The role supports daily operations by coordinating between clients and internal teams to ensure tasks are scheduled, documented, and completed according to requirements.Main Responsibilities<ul><li>Receive and respond to client inquiries in a professional manner.</li><li>Schedule field investigations, laboratory testing, and related services.</li><li>Maintain and update service records, reports, and client files.</li><li>Coordinate with engineers, technicians, and field staff to align schedules.</li><li>Prepare basic documentation and assist in report submissions.</li><li>Monitor the progress of ongoing tasks and provide updates when required.</li><li>Support administrative functions related to client accounts, invoices, and payments.</li></ul>Requirements<ul><li>Previous experience in customer service, operations, or coordination.</li><li>Good communication and organizational skills.</li><li>Ability to manage multiple tasks and deadlines.</li><li>Proficiency in Microsoft Office (Word, Excel, Outlook).</li><li>Accuracy and attention to detail in record-keeping and documentation.</li></ul>Job Type: Full-time

Customer Operations Coordinator

GENIE

The Role
 My client is looking for a confident, sales-driven team member to join as a Sales Coordinator / Call Centre Associate. You’ll be the first point of contact for clients, handling enquiries, making outbound calls, and encouraging customers to book and return for more premium beauty treatments and wellness services. What you’ll do: * Answer calls, WhatsApps & emails with professionalism and warmth * Reach out to existing clients to upsell treatments & packages * Manage bookings and follow up to ensure a smooth client journey * Hit sales targets while delivering exceptional customer service
 
Requirements
 What you'll need: * Experience in sales, customer service, or call centre roles (beauty/aesthetics industry preferred) * Confident, persuasive communicator and not afraid of getting on the phone * Driven, target focused and passionate about customer care
 
About the company
 Genie is a highly specialist recruitment company covering the consumer industry. Born from a pure passion for the sector we work tirelessly to match the right candidates for the role and work in a partnership approach with our clients. We have built up years of experience and have a deep understanding of the challenges for both candidates and clients. Our specialist areas cover: FMCG, Retail, E-Commerce/Apps, Food & Beverage and Hospitality Sectors. Regions: Middle East, North Africa & Asian Markets.

Sales Coordinator / Call Centre Associate

Bedo Services

We are looking for a female Operations &amp; Sales Coordinator to manage daily cleaning operations and client bookings. The role is mainly phone-based, involving handling customer calls, scheduling, coordinating cleaners and drivers, and supporting sales efforts.Key Responsibilities:<ul><li>Handle customer inquiries and bookings via phone in a professional manner.</li><li>Organize daily and weekly schedules for cleaners (homes, offices, and other client locations).</li><li>Coordinate with drivers to ensure cleaners arrive on time.</li><li>Supervise cleaning staff remotely and monitor service quality.</li><li>Promote company services, attract new clients, and follow up through phone calls and offers.</li><li>Make sure cleaners without bookings are assigned to new clients.</li><li>Send promotional offers to current and potential clients.</li><li>Record daily collections, track payments, and issue invoices.</li><li>Train new cleaners on company policies, cleaning standards, and safety.</li></ul>Requirements:<ul><li>Previous experience in a cleaning company is required.</li><li>Strong background in customer service and sales.</li><li>Excellent communication skills and ability to manage calls effectively.</li><li>Organized, reliable, and able to multitask.</li><li>Fluent in English (Arabic is an advantage).</li></ul>Job Type: Full-time

Operations & Sales Coordinator (Cleaning Services) – On Call

Majid Al Futtaim

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 JOB TITLE
 
 
 
 Customer Service Coordinator | MAF Properties | West Region
 
 
 
 ROLE SUMMARY
 
 
 
 The position is mainly responsible for the day-to-day smooth operations of the Customer Service Information Desk ensuring that all customer service related activities is carried out in accordance with the prescribed policies and guidelines and the services provided are of the highest level standards to ensure a pleasant customer experience.
 
 
 
 
 
 
 ROLE PROFILE
 
 
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 Maintain thorough knowledge of the mall layout, store locations, facilities, and promotional activities while upholding professional grooming and attire standards.
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 Oversee smooth daily operations of the Information Desk, serving customers in person or by phone, and ensuring all queries and complaints are handled professionally.
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 Provide clear directions, event information, and assistance with mall services (gift cards, valet, lost &amp; found, rentals, etc.) to create a positive customer experience.
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 Address customer and tenant complaints promptly, coordinating with security, maintenance, and other relevant departments.
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 Manage gift card sales, maintain accurate inventory, meet annual targets, and follow strict cash handling and finance procedures.
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 Facilitate marketing activities, promote mall events, and assist in smooth execution of tours, group visits, and promotions.
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 Maintain accurate directories, collect tenant sales and promotions, prepare reports, and monitor factors affecting customer experience.
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 Ensure the mall&rsquo;s cleanliness and appearance, build positive relationships with tenants, government, and community groups, and keep mall guides and online platforms updated.
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 REQUIREMENTS
 
 
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 Minimum of a university degree or equivalent qualification.
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 0&ndash;3 years of proven experience in customer service.
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 Strong interpersonal skills with a polished, customer-focused approach.
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 Experience in a reputed shopping center, luxury hotel, or similar high-service environment.
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 WHAT WE OFFER
 
 
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 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
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 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
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 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
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Customer Service Coordinator

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