customer services coordinator

OneHealth

<div>
 
 
 Duties and Responsibilities
 
 
 
 
 Functional
 
 :
 
 <ul>
 <li>
 Customer Care Coordinator are the first contact point and will welcome/ greet the customer/ patients at the welcome desk/ reception desk.
 </li>
 <li>
 Manage front desk operations: Make sure that all customers/ patients be given the right service, conducts and, ensuring efficient and timely processing of patients, ensure smooth patient check-in and check-out. Obtains pre-patient registration, demographic and insurance information, as well answering phone calls and scheduling appointments. Collects co-payments at time of service and manages daily cash receipts.
 </li>
 <li>
 Demonstrates excellent customer service, escorting patients, responds promptly to patient, physician and clinical requests, while verifying patient information, processing payments, and resolving any billing discrepancies.
 </li>
 <li>
 Maintain accurate and confidential patient records, updating files and documents as needed.
 </li>
 <li>
 Handling approval process while verifying patient information and processing the approval.
 </li>
 <li>
 Ability to perform upselling &amp; cross-selling / promoting services to our existing customer according to their needs.
 </li>
 <li>
 Handle patients queries personally or via email.
 </li>
 <li>
 Handle cash and bank related transactions if assigned and ensure100% accuracy.
 </li>
 <li>
 Record &amp; maintain all patients data. Ensure accurate &amp; timely data entry into the system with zero errors.
 </li>
 <li>
 Maintain compliance to the standard operating procedures, manuals etc. without deviation in process.
 </li>
 <li>
 Inform the patients about the available services, products, and promotions.
 </li>
 <li>
 Encourage patients to provide feedback on services provided and their overall experience.
 </li>
 <li>
 Ensure that the entire process is completed within the mandated Turn Around Time.
 </li>
 <li>
 Work closely with healthcare professionals to ensure seamless communication and coordination of patient care
 </li>
 <li>
 Handling booking, scheduling, inquiries, transfer to physicians, tele services, customer complaints, billing inquiries, customer survey.
 </li>
 <li>
 Maintain a professional and courteous manner while protecting confidential patient information.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements
 
 
 
 
 Education:
 
 
 
 Bachelor&rsquo;s degree from reputable university.
 
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 0-2 years
 </li>
 <li>
 Experience in medical center, customer service or related experience in a healthcare setting is preferred.
 </li>
 <li>
 Pharmaceutical/ Insurance/ medical/ healthcare background is a plus.
 </li>
 <li>
 Knowledge of patient registration, medical appointment scheduling, health insurance is a plus.
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Very good in English.
 </li>
 <li>
 Superior written and verbal communication skills.
 </li>
 <li>
 Ability to organize and prioritize coordination of multiple jobs/assignments and remain levelheaded and focused even when faced with strict deadlines and last-minute deviations.
 </li>
 <li>
 Excellent communication skills and customer handling skills.
 </li>
 <li>
 Strong problem solving and analytical skills.
 </li>
 <li>
 Flexible team player.
 </li>
 <li>
 Eagerness to learn and be a pillar of support for the larger brand team.
 </li>
 <li>
 Proactive, Energetic, Action Oriented, and detail-driven
 </li>
 <li>
 Time Management.
 </li>
 </ul>
 
 
 
 
 
 Job expectations:
 
 
 <ul>
 <li>
 Customer Care Coordinator will work 48 hours per week.
 </li>
 <li>
 Customer Care Coordinator will be able to work based on rotational shifts so that the workload is kept fair to everyone/ colleagues.
 </li>
 <li>
 Medical Centers working hours are from 9:00 AM to 12:30 Midnight, the customer care coordinator will work 8 hours per day during these working hours rotationally.
 </li>
 <li>
 Ability to work flexible days and hours, including mornings, nights, weekends, and public holidays.
 </li>
 <li>
 Company operates shift patterns &amp; rosters that are designed around the needs of the business and medical center.
 </li>
 <li>
 Weekends/Off Days are variable/ change on a rotational weekly basis.
 </li>
 <li>
 Customer Care Coordinator could be relocated or assigned to another center/location based on business needs &amp; performance, either temporarily or permanently, and Employee will be informed in advance and will be fully aligned with the management.
 </li>
 <li>
 Punctuality: Responsible for arriving to work on time.
 </li>
 <li>
 Wearing company required full uniform according to management instructions and internal dress code policy.
 </li>
 <li>
 A formal training program is assured that Customer Care Coordinators are properly trained for the job, either online/web-based or instructor led training.
 </li>
 <li>
 Ensure full attendance &amp; completion of training course provided by the company.
 </li>
 </ul>
 
 
 
 
 
 Customer Care Coordinator position at Reception area
 
 
 <ul>
 <li>
 Customer Care Coordinator are the first to interact with customers and are the ambassadors of the business.
 </li>
 <li>
 Customer Care Coordinator are company frontliners and will work at Reception area.
 </li>
 <li>
 Customer Care Coordinator will learn and use medical terminologies, medical billing and coding.
 </li>
 </ul>
</div>

Customer Care Coordinator / Receptionist

Deluxe

<div>
 Job
 
 
 Account Coordinator- Subtitling Client Services
 
 
 
 Description
 
 
 
 <ul>
 <li>
 Designation: Accounts Coordinator/ Client Services Executive
 
 
 </li>
 </ul>
 
 Roles And Responsibilities
 
 
 
 <ul>
 <li>
 Customer Engagement- Be the primary point of contact and build long-term relationships with customers, both externally and internally.
 </li>
 <li>
 Connect with clients and drive regular status calls, executive summaries and strategy meetings for high-profile projects.
 </li>
 <li>
 Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
 </li>
 <li>
 Create, maintain and communicate to client project timelines and budgets.
 </li>
 <li>
 Prepare and communicate pricing quotes and estimates with client.
 </li>
 <li>
 Ensure Billing and Revenue Tracking is maintained weekly.
 </li>
 <li>
 Manage client change orders by negotiating deliverable due dates between clients and internal departments, balancing internal capacity with external demands and expectations.
 </li>
 <li>
 Prepare regular account statuses, such as missing asset reports, delivery schedules and project statuses to the customer or senior management.
 </li>
 <li>
 Clearly communicate expected delivery dates for titles/assets, via entry of ordered titles into internal systems and Email/verbal communication for special cases and exceptions.
 </li>
 <li>
 Act as a lead in supporting and resolving internal and external issues and challenges in a timely manner and distributing work across the department.
 </li>
 <li>
 Working with Account Coordinators to ensure day to day production is running effectively.
 </li>
 <li>
 Ensure Account Coordinators maintain a current and accurate understanding of all work-in-progress that has been initiated.
 </li>
 <li>
 Collaborate with Account Coordinators to ensure deliverables are completed within agreed upon timeframe with client - communicate with internal and external teams should changes occur as required.
 </li>
 <li>
 Provide feedback/guidance to Account Coordinators to ensure team performs as expected.
 </li>
 <li>
 Provide regular guidance to teams to ensure daily objectives are being met, both with internal operation teams and client requests.
 </li>
 <li>
 Proactively identify potential issues/problems with project in process, formulate response and solution and communicate back to client.
 </li>
 <li>
 Forecast and track key account metrics.
 </li>
 <li>
 Communicate regularly with client regarding project performance metrics.
 
 
 </li>
 </ul>
 Create and implement department policies and procedures (SOP and SLAs) ensuring Deluxe delivers high quality and on-time deliverables.
 
 
 <ul>
 <li>
 Initiate corrective action process as needed.
 </li>
 <li>
 Collaborate with Production Teams to meet deadlines, find efficiencies, resolve issues, and determine resource needs to meet/exceed client expectations.
 </li>
 <li>
 May be responsible for educating and advising client about new services offered.
 
 
 </li>
 </ul>
 
 Note
 
 
 
 <ul>
 <li>
 This is client interaction role and not Finance &amp; Accounts role.
 </li>
 <li>
 Transport - free pick-up and drop facility from your residence to work and back.
 </li>
 <li>
 Meals - Breakfast, Lunch and dinner will be served in the facility.
 </li>
 <li>
 Candidate should be open for Night shift.
 
 
 </li>
 </ul>
 has context menu
</div>

Account Coordinator- Subtitling Client Services

NSV Trading LLC

As a Customer Relations Coordinator you are responsible in processing the sales orders efficiently, assisting the sales managers in communicating with the customers regarding the status of their orders, and arranging cost-effective and efficient transportation services.2) RESPONSIBILITIES:&middot; Maintaining assigned customer accounts and providing ongoing customer support from recording to fulfillment of Customers&rsquo; Sales Orders&middot; Processing, verifying, and posting Invoices and Delivery Notes/ Packing List&middot; Working with Finance Department and Customer Relations Manager to ensure accounts receivable records are accurate and up to date.&middot; Generating and managing reports presented to Customer Relations Manager&middot; Integrating suitable technology solutions to optimize logistical services and communication channels&middot; Assessing customer needs and determining suitable modes of transportation that align with cost and timeframe expectations&middot; Addressing customer concerns and finding innovative solutions for complex logistical challenges&middot; Collaborating with other departments to optimize logistical services and arranging shipment and transportation details with carrier agents&middot; Developing and maintaining an effective carrier network and excellent customer relationships&middot; Performing basic office tasks, such as filing, data entry, answering phones, processing the mail, etc.&middot; Handling communications with clients and vendors via phone, email, and in-person&middot; Assisting with audits, fact checks, and resolving discrepancies&middot; Other ad-hoc tasks may be added, as deemed necessary3) JOB SPECIFICATION:Qualifications:<ul><li>Bachelor's degree in Commerce, Accounting, Supply Chain/Logistics, or related field.</li></ul>Experience:&middot; 2+ years of relevant experience in trading, supply chain, accounting, or other related fields.&middot; Relevant experience in OEM vehicle spare parts manufacturing company an advantage.Trainings &amp; Certifications:<ul><li>Certified Customer Relations/Customer Service Support</li></ul>Skills:&middot; Advanced working knowledge of MS Excel and basic accounting knowledge&middot; Attention to accuracy and detail required.&middot; Ability to work in a fast-paced environment.&middot; Detail-oriented with excellent record-keeping.&middot; Customer-centered approach.&middot; Logistics management know-how.4) CORE AND FUNCTIONAL COMPETENCIES<ul><li>Communication skills</li><li>Customer service skills</li><li>Problem solving skills</li><li>Decision making</li><li>Logistics skills</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Must have bachelor's degree in commerce, Accounting, Supply Chain/Logistics, or related field.</li><li>Must have 2+ years of relevant experience in trading, supply chain, accounting, or other related fields.</li><li>Relevant experience in OEM vehicle spare parts manufacturing company an advantage.</li><li>Do you have Advanced working knowledge of MS Excel and basic accounting knowledge</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>

Customer Relations Coordinator

Conservatorium Hotel

<div><div><div>People Services Coordinator
 <div></div><div><div><ul><div>543652
</div> </ul></div><div></div><div><ul><div>People &amp; Culture
</div> </ul></div><div></div><div><ul><div>Full time
</div></ul></div><div></div><div><ul><div><div>Emirates Palace Mandarin Oriental, Abu Dhabi
</div></div>
</ul></div></div><div>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a People Services Coordinator to join our People &amp; Culture team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the People &amp; Culture Department, the People Services Coordinator is responsible to ensure smooth operations &amp; administration of People Services related functions on a daily basis. The People Services Coordinator reports to the People Services Manager.

As a People Services Coordinator, you will be responsible for the following duties:
<ul>
<li>Active participation and support for People Services Manager &amp; related activities in the colleagues housing on daily basis.</li>
<li>Supervision, coaching, support, guidance, inspections to direct reports such as People Services Supervisor/coordinator, colleagues housing cleaners and Sub-contractors.</li>
<li>Assist in any divisional or departmental requirements such as presentations, budget such activities on daily basis.</li>
<li>Tracking of colleague complete housing related operations &amp; communication, contracts, follow ups with People Services Manager.</li>
<li>All colleagues housing related updates to inform to People Services Manager on a daily basis.</li>
<li>Preparation of letters / Memo /Notice/Posters type of any communication for the Colleagues Housing requirements.</li>
<li>Update the housing allocation on a weekly basis and share it with the People Services Manager as well as the Director/Assistant Director of People &amp; Culture.</li>
<li>Coordinate with P&amp;C coordinators to provide the new joiners lockers and maintain the records of colleague&rsquo;s lockers and spare keys.</li>
<li>Assist to provide the access for the pest control treatment, diffuser oil filling such as for the colleague&rsquo;s lockers.</li>
<li>Coordinate / supervise with colleagues&rsquo; housing maintenance technician/supervisor to follow up and update for the required maintenance in the colleagues housing.</li>
<li>Coordinate with the sub contract for the maintenance contract renewal on time to time</li>
<li>Support in preparing the document or inventory for the discard assets in the housing buildings in time the time.</li>
<li>Responsible in raising the purchase request for the required items for the housing operations.</li>
<li>Assist to prepare the letter / email to the housing building tenancy contract renewals for the landlords.</li>
<li>Conduct the spot inspection for cleanness in the colleagues housing on monthly bases and record all the files accordingly.</li>
<li>Assist / supervise to give the access along with the building security to the apartment/rooms for the pest control treatment team, maintenance team and maintain the records.</li>
<li>Coordinate with the transportation company to arrange the transportation for the new joiners.</li>
<li>Assist to welcoming the new joiners in the colleagues housing.</li>
<li>Review and co-ordinate all Colleagues&rsquo; complaints and suggestions &amp; and update to the people services manager to time to time.</li>
<li>Assist any transportation requirement from the P&amp;C team or any departments.</li>
<li>Ensure compliance with UAE labour law.</li>
<li>Assist in developing and implementing People services standard practices</li>
</ul>
As a People Services Coordinator, we expect from you:
<ul>
<li>Minimum 3 years&rsquo; experience in the same role within a luxury hotel, resort experience will be a plus.</li>
<li>High School Diploma or equivalent</li>
<li>Strong organizational and coordination skills</li>
<li>Good level of English both written and spoken</li>
<li>Well-verse in MS Office (Excel, Word, Outlook)</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
We&rsquo;re Fans. Are you?</div></div></div></div>

People Services Coordinator

SMEE HOMES, INC.

The Customer Service Coordinator plays a key role in delivering exceptional post-sale service and support to homeowners. This position serves as the primary point of contact for warranty inquiries, service requests, and customer concerns, ensuring prompt resolution and effective communication. The role also supports administrative tasks, model home upkeep, events, and marketing efforts to enhance the company's customer experience and brand presence.<img src="https://www.jobg8.com/Tracking.aspx?WYz6RxUxrwF2ZX4VNDfsLsooF1JQEyxrl" width="0" height="0" />

Customer Service Coordinator

Majid Al Futtaim

Overview JOB TITLE Customer Service Coordinator Asset Management Business Unit Majid Al Futtaim Properties The position is responsible for supporting overall execution and delivery of the bespoke Customer Service program in a specific Majid Al Futtaim Mall. Mainly responsible for the day-to-day smooth operations of the Customer Service Information Desk, ensuring that all customer service-related activities are carried out in accordance with the process and procedures, and the services provided are of the highest-level standards to ensure effortless, unforgettable, and sensorial customer experience. Responsibil ities <ul> <li>Maintain up to date knowledge of the AMBU operating assets (shopping centre's) services, amenities/facilities, stores/locations, mall layout and any on-going/upcoming promotional activities, to ensure a smooth day to day functioning of the Customer Service Info desks.</li> <li>Ensure smooth day to day operations of the Customer Service Information Desk under the direction and guidance of Supervisor and Team leader and in accordance with the established Customer Service processes and procedures.</li> <li>Assist the customers at the Information Desk by providing clear directions, information on on-going / upcoming mall promotional events / activities, answering to queries (both on the phone or in person) and performing other shopping malls specific duties as assigned.</li> <li>Handle and resolve all customer complaints received in accordance with the established Customer Service policies and procedures with the utmost courtesy and professionalism and as per established Customer Service guidelines / procedures within agreed Service Level Agreement.</li> <li>Responsible to execute Gift Card program in the assigned operating assets and ensure that all payment handling by the Customer Service Team is in accordance with the prescribed policies and procedures.</li> </ul> Qualifications <ul> <li>High school diploma or equivalent required</li> <li>2+ years' work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry in GCC or abroad.</li> </ul> Benefits <ul> <li>At Majid Al Futtaim, we're on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We're proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</li> <li>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</li> <li>Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.</li> </ul><img src="https://www.jobg8.com/Tracking.aspx?zVcfVDlfDosalPj%2bZLxjEVgfR8qDSsghs" width="0" height="0" />

UAEN - Customer Service Coordinator

Event Company

We are looking for an enthusiastic and organized Customer Service & Event Coordinator to join our team. This role involves managing customer inquiries, coordinating event details, and ensuring every celebration runs smoothly and exceeds expectations.
Responsibilities:
Handle customer inquiries via phone, WhatsApp, email, and social media with professionalism and warmth.
Coordinate event logistics, including scheduling, setup, and communication with vendors and team members.
Maintain accurate booking records and customer details.
Support on-site events, ensuring an exceptional experience for every guest.
Manage follow-ups, client feedback, and post-event reporting.
Requirements:
Strong communication and organizational skills.
Positive attitude and customer-focused mindset.
Ability to multitask and work under pressure during busy event periods.
Previous experience in events, or customer service preferred.
Graphic design (not necessary)
Fluency in English
Must be available on weekends and flexible with working hours.
We offer:
A creative, fast-paced work environment.
Opportunities for growth and hands-on event experience.
A fun and supportive team culture.

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10000 customer services coordinator jobs NEAR_ME

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