customer services coordinator

Caterpillar

<div>Career Area:
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do &ndash; but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here &ndash; we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
SPM&trade; Oil &amp; Gas, a Caterpillar company, is a leading global provider of pressure pumping and pressure control products and services for the oil and gas industry. Operating through regional service and distribution centers, we enable customers to achieve productivity, operational efficiency, safety and environmental goals in demanding oilfield operations. We deliver top-performing, high-quality and reliable pressure pumping, flow control and wellhead equipment for various oilfield applications and provide comprehensive services including repair, refurbishment, inspection, testing, certification and rental.
Role Purpose
Ensure the end-to-end fulfilment of customer service orders &ndash; from quotation to delivery. Provide operational and administrative support for service center and field activities. 
What You Will Do
Operations Management<ul><li>
Maintain effective communication with customers throughout quoting and order execution for repair, refurbishment and rental services.</li><li>
Process workorders and related entries in the ERP system.</li><li>
Manage physical and system movement of rental assets.</li><li>
Coordinate inbound and outbound shipment of parts, components, materials and equipment including customs clearance and documentation.</li><li>
Collaborate and maintain effective teamwork with internal teams including service operations, sales, logistics and finance</li><li>
Dispatch field and workshop technicians, prepare time reports and assist with travel arrangements</li><li>
Procure tools, equipment and supplies for operations; collaborate with suppliers.</li><li>
Oversee facility maintenance and related procurement.</li><li>
Provide administrative support for in-country employees and visitors.</li><li>
Track operational KPIs and prepare management reports.</li></ul>
Top Candidates Also Have<ul><li>
College or university degree.</li><li>
Minimum 5 years of hands-on experience in operations or sales support.</li><li>
Good knowledge of logistics processes and documentation: transportation, import/export and international trade, including GCC customs regulations.</li><li>
Strong analytical, problem-solving, and decision-making skills.</li><li>
High attention to detail and accuracy.</li><li>
Strong customer focus.</li><li>
Excellent communication skills.</li></ul>
What We Offer
From day one, you&rsquo;re set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance, and the growth opportunities you expect with a Fortune 100 company. You power our success, and we are committed to empowering yours. After all, when your work can impact the entire world, it&rsquo;s important to do work that matters.
About Caterpillar
Caterpillar Inc. is the world&rsquo;s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For the past 100 years, we&rsquo;ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.
Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.
We value authenticity and encourage candidates to submit original, personally crafted responses throughout our hiring process. Use of AI-generated content may disadvantage your application.
Posting Dates:
December 24, 2025 - December 31, 2025
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply? Join our Talent Community.</div>

Customer Services Coordinator - Dammam

Caterpillar Inc.

<div>
 
 Career Area
 
 
 
 Product Support
 
 
 
 Job Description
 
 
 
 
 Your Work Shapes the World at Caterpillar Inc.
 
 
 
 When you join Caterpillar, you're joining a global team who cares not just about the work we do &ndash; but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here &ndash; we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
 
 
 SPM&trade; Oil &amp; Gas, a Caterpillar company, is a leading global provider of pressure pumping and pressure control products and services for the oil and gas industry. Operating through regional service and distribution centers, we enable customers to achieve productivity, operational efficiency, safety and environmental goals in demanding oilfield operations. We deliver top-performing, high-quality and reliable pressure pumping, flow control and wellhead equipment for various oilfield applications and provide comprehensive services including repair, refurbishment, inspection, testing, certification and rental.
 
 
 
 Role Purpose
 
 
 
 Ensure the end-to-end fulfilment of customer service orders &ndash; from quotation to delivery. Provide operational and administrative support for service center and field activities.
 
 
 
 What You Will Do
 
 
 
 
 Operations Management
 
 
 
 <ul>
 <li>
 Maintain effective communication with customers throughout quoting and order execution for repair, refurbishment and rental services.
 </li>
 <li>
 Process workorders and related entries in the ERP system.
 </li>
 <li>
 Manage physical and system movement of rental assets.
 </li>
 <li>
 Coordinate inbound and outbound shipment of parts, components, materials and equipment including customs clearance and documentation.
 </li>
 <li>
 Collaborate and maintain effective teamwork with internal teams including service operations, sales, logistics and finance
 </li>
 <li>
 Dispatch field and workshop technicians, prepare time reports and assist with travel arrangements
 </li>
 <li>
 Procure tools, equipment and supplies for operations; collaborate with suppliers.
 </li>
 <li>
 Oversee facility maintenance and related procurement.
 </li>
 <li>
 Provide administrative support for in-country employees and visitors.
 </li>
 <li>
 Track operational KPIs and prepare management reports.
 
 
 </li>
 </ul>
 
 Top Candidates Also Have
 
 
 
 <ul>
 <li>
 College or university degree.
 </li>
 <li>
 Minimum 5 years of hands-on experience in operations or sales support.
 </li>
 <li>
 Good knowledge of logistics processes and documentation: transportation, import/export and international trade, including GCC customs regulations.
 </li>
 <li>
 Strong analytical, problem-solving, and decision-making skills.
 </li>
 <li>
 High attention to detail and accuracy.
 </li>
 <li>
 Strong customer focus.
 </li>
 <li>
 Excellent communication skills.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 From day one, you&rsquo;re set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance, and the growth opportunities you expect with a Fortune 100 company. You power our success, and we are committed to empowering yours. After all, when your work can impact the entire world, it&rsquo;s important to do work that matters.
 
 
 
 About Caterpillar
 
 
 
 Caterpillar Inc. is the world&rsquo;s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For the past 100 years, we&rsquo;ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
 
 
 
 NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.
 
 
 
 
 Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.
 
 
 
 
 We value authenticity and encourage candidates to submit original, personally crafted responses throughout our hiring process. Use of AI-generated content may disadvantage your application.
 
 
 
 
 Posting Dates
 
 
 
 December 24, 2025 - December 31, 2025
 
 
 Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
 
 
 Not ready to apply? Join our Talent Community.
</div>

Axios International

<div>Position: Customer Care Coordinator 
Position Purpose 


The Customer Care Coordinator plays a vital role in supporting and managing Patient Support Programs, ensuring that patients receive timely, compassionate, and professional assistance throughout their treatment journey. 


The coordinator serves as a trusted advocate and a caring voice, ensuring no patient lives their patient support program journey alone. From coordinating services to providing guidance and quality care, the coordinator brings clarity, transparency, guidance, direction, education, and awareness to the patient support program journey. Whether in the field or the office, every action is taken to make each patient&rsquo;s experience convenient and compliant. 


At its core, this role is about removing barriers to care and ultimately expanding access strategies around the globe, so patients have the chance to receive and maximize the medical benefits and support they deserve. 
Duties and Responsibilities 

<ul>
<li>Assist the line manager and assigned program team in effectively managing Patient Support Program(s) by liaising with key stakeholders.</li>
<li>Ensure timely enrolment of eligible patients in accordance with defined workflow and program timelines.</li>
<li>Educate and coordinate with patients to facilitate a seamless enrollment process aligned with program procedures.</li>
<li>Maintain accurate, complete patient files, prepared for timely submission in line with project standards.</li>
<li>Accompany team members on visits to healthcare providers, pharmacies, or patient support sites to support program implementation.</li>
<li>Ensure patients receive their medications efficiently and without delay.</li>
<li>Prepare and maintain regular reports on program performance, including patient numbers, services provided, and quality assurance metrics, in collaboration with the team.</li>
<li>Maintain and update electronic records related to patient data and quality assurance.</li>
<li>Participate in and complete all required training, including product training, pharmacovigilance, and any other client-provided or Axios-mandated trainings.</li>
<li>Report any adverse events or product complaints in line with client requirements and Axios Standard Operating Policies and Procedures (SOPPs).</li>
<li>Perform administrative duties related to program operations and general office support.</li>
<li>Utilize Axios&rsquo; Patient Management System (PMS) exclusively for all program activities.</li>
<li>Ensure a solid understanding and consistent application of international standards and relevant Axios policies and procedures.</li>
<li>Comply with all applicable laws, regulations, Axios Code of Conduct, and internal SOPPs.</li>
<li>Promote awareness of escalation protocols for any deviations or non-compliance issues.</li>
<li>Support governance and operational monitoring activities across all Axios programs.</li>
<li>Perform additional duties as assigned by your line manager</li></ul> 


 Relationships 

<ul>
<li>Work closely with the Line Manager and the assigned program team.</li>
<li>Work with the related divisions of Axios.</li>
<li>Maintain ongoing and frequent communication with Axios staff.</li>
<li>External Partners.</li></ul> 


Competencies 

<ul>
<li>Application of job knowledge.</li>
<li>Concern for order and quality.</li>
<li>Adaptability and flexibility.</li></ul> 


Educational Background and Experience 

<ul>
<li>A Degree or Diploma in any medical background or social work is ideal</li>
<li>0-1 year of working experience in a healthcare or scientific field or NGO is ideal</li>
<li>Experience in data monitoring and management is an advantage, though not required.</li>
<li>Experience coordinating and handling logistics/supply chain is an advantage, though not required.</li>
<li>Experience in customer service management</li></ul> 


Job Circumstances 
<ul>
<li> 
The position is based in our regional office, and it does entail frequent travel to Clients and partners, which may be outside your designated region.</li>
<li>Flexibility in ability to travel as well as working hours is essential.</li></ul></div>

Customer Care Coordinator (KSA)

<div>Position: Customer Care Coordinator 


Position Purpose 


The Customer Care Coordinator plays a vital role in supporting and managing Patient Support Programs, ensuring that patients receive timely, compassionate, and professional assistance throughout their treatment journey. 


The coordinator serves as a trusted advocate and a caring voice, ensuring no patient lives their patient support program journey alone. From coordinating services to providing guidance and quality care, the coordinator brings clarity, transparency, guidance, direction, education, and awareness to the patient support program journey. Whether in the field or the office, every action is taken to make each patient&rsquo;s experience convenient and compliant. 


At its core, this role is about removing barriers to care and ultimately expanding access strategies around the globe, so patients have the chance to receive and maximize the medical benefits and support they deserve. 
Duties and Responsibilities 

<ul>
<li>Assist the line manager and assigned program team in effectively managing Patient Support Program(s) by liaising with key stakeholders.</li>
<li>Ensure timely enrolment of eligible patients in accordance with defined workflow and program timelines.</li>
<li>Educate and coordinate with patients to facilitate a seamless enrollment process aligned with program procedures.</li>
<li>Maintain accurate, complete patient files, prepared for timely submission in line with project standards.</li>
<li>Accompany team members on visits to healthcare providers, pharmacies, or patient support sites to support program implementation.</li>
<li>Ensure patients receive their medications efficiently and without delay.</li>
<li>Prepare and maintain regular reports on program performance, including patient numbers, services provided, and quality assurance metrics, in collaboration with the team.</li>
<li>Maintain and update electronic records related to patient data and quality assurance.</li>
<li>Participate in and complete all required training, including product training, pharmacovigilance, and any other client-provided or Axios-mandated trainings.</li>
<li>Report any adverse events or product complaints in line with client requirements and Axios Standard Operating Policies and Procedures (SOPPs).</li>
<li>Perform administrative duties related to program operations and general office support.</li>
<li>Utilize Axios&rsquo; Patient Management System (PMS) exclusively for all program activities.</li>
<li>Ensure a solid understanding and consistent application of international standards and relevant Axios policies and procedures.</li>
<li>Comply with all applicable laws, regulations, Axios Code of Conduct, and internal SOPPs.</li>
<li>Promote awareness of escalation protocols for any deviations or non-compliance issues.</li>
<li>Support governance and operational monitoring activities across all Axios programs.</li>
<li>Perform additional duties as assigned by your line manager</li></ul> 


 Relationships 

<ul>
<li>Work closely with the Line Manager and the assigned program team.</li>
<li>Work with the related divisions of Axios.</li>
<li>Maintain ongoing and frequent communication with Axios staff.</li>
<li>External Partners.</li></ul> 


Competencies 

<ul>
<li>Application of job knowledge.</li>
<li>Concern for order and quality.</li>
<li>Adaptability and flexibility.</li></ul> 


Educational Background and Experience 

<ul>
<li>A Degree or Diploma in any medical background or social work is ideal</li>
<li>0-1 year of working experience in a healthcare or scientific field or NGO is ideal</li>
<li>Experience in data monitoring and management is an advantage, though not required.</li>
<li>Experience coordinating and handling logistics/supply chain is an advantage, though not required.</li>
<li>Experience in customer service management</li></ul> 


Job Circumstances 
<ul>
<li> 
The position is based in our regional office, and it does entail frequent travel to Clients and partners, which may be outside your designated region.</li>
<li>Flexibility in ability to travel as well as working hours is essential.</li></ul></div>

Customer Care Coordinator (Egypt)

A leading Retail Beverage Company

leading retail chain in the UAE specializing in the sale of premium and popular alcoholic beverages. We are seeking a dynamic, sales-driven, and highly customer-focused Customer Service Sales Coordinator to join our team across our retail shop network. The ideal candidate has a passion for sales, exceptional service skills, and a commitment to responsible alcohol sales practices.<ul><li>Position :Customer Service coordinator</li><li>Location :Ajman, United Arab Emirates (UAE)</li><li>Salary: AED 3,000 per month (Fixed)</li><li>Candidates :Female</li><li>Industry :Alcohol Retail</li></ul>Key Responsibilities<ul><li>Product Expertise: Maintain an in-depth and up-to-date knowledge of our entire product portfolio, including fine wines, spirits, beers, and related accessories, to effectively educate customers and recommend appropriate products.</li><li>Promotional Execution: Actively promote new arrivals, special offers, and seasonal products, and drive customer interest.</li><li>Handling Inquiries: Serve as the primary point of contact for customer queries, orders, and special requests (e.g., bulk orders, specific product sourcing), ensuring timely and accurate resolution.</li><li>Outbound Calling: Initiate outbound calls to prospective and existing customers using provided databases to promote products and services.</li><li>Sales &amp; Lead Generation: Present, promote, and sell products using solid arguments to existing and prospective customers</li><li>Customer Relationship Management: Foster and maintain positive business and customer relationships, addressing inquiries and resolving complaints in a professional manner.</li><li>Communication: Excellent interpersonal, verbal, and listening skills with the ability to communicate clearly and build rapport with diverse customers.</li></ul>Job Types: Full-time, PermanentPay: AED2,800.00 - AED3,000.00 per month

CUSTOMER SERVICE CUM SALES COORDINATOR

LAWAZEM

<div>As a Customer Care Coordinator at LAWAZEM, you will play a vital role in enhancing our customer experience. You will be responsible for handling customer inquiries, providing support for product-related questions, and ensuring that our clients receive the highest level of service. Your expertise in customer relations will help us build lasting connections with our clientele.<h3 class="jobSectionHeader">
Key Responsibilities:</h3><ul>
<li>Respond to customer inquiries via phone, email, and live chat promptly and professionally.</li>
<li>Assist customers with understanding our products and services, resolving any issues they may encounter.</li>
<li>Document customer interactions and feedback to improve service processes.</li>
<li>Collaborate with other departments to resolve customer issues efficiently.</li>
<li>Track and monitor customer feedback to identify trends and opportunities for improvement.</li>
<li>Maintain a positive and professional demeanor while managing challenging customer situations.</li>
<li>Contribute to the development of customer service policies and procedures.</li>
</ul>Requirements<ul>
<li>Minimum of 2 years of experience in customer service or support roles.</li>
<li>Strong communication skills in both Arabic and English.</li>
<li>Exceptional listening and problem-solving skills.</li>
<li>Ability to work independently and as part of a team.</li>
<li>Proficient in using customer service software and CRM systems.</li>
<li>Flexibility to work during varying shifts to accommodate customer needs.</li></ul></div>

Customer Care Coordinator

Anderselite

My clients are looking to appoint a Customer Care Coordinator on a permanent basis. My clients are a regional housebuilder with an excellent reputation in the market Principal accountabilities of the Customer Care Coordinator role include: - Ensure all calls received into the department are managed appropriately and issues are logged. - Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out. - Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel. - Maintain the relevant Customer Care log/monitor. - Check invoices and forward for payment. - Liaise with the Buying department to order materials as and when required. - Ensure defects are reported to sub-contractors on a regular basis. - Arrange completion of end of defect works for Housing Associations. - Liaise with Site Teams to ensure remedial works are completed within timescales. - Liaise with Sales Teams to ensure customer queries are answered. - Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects. Experience, Qualifications and Skills - Experience of working as an Administrator in a fast paced environment. - Experience of working within the construction or house building sector is desirable. - Qualifications and Training - GCSE Maths and English - Grade 4+ (or equivalent) - Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of people - Ability to liaise with internal and external personnel - Good administration skills with the ability to coordinate numerous issues during the working day - Able to work to deadlines in a fast paced environment - Ability to work on own initiative - Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook) - Committed to diversity and inclusion - Willing to be flexible in respect to day to day duties and hours worked - Ability to travel to all development sites, including the divisional office Package details - Competitive salary - Competitive bonus scheme - 25 days holiday, plus bank holidays - Contributory pension scheme - Life assurance For more information on this role please contact Paul Wilkinson on the number supplied or via email on (url removed)

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10000 customer services coordinator jobs NEAR_ME

Customer Services Coordinator - Dammam

Customer Services Coordinator - Dammam

Customer Care Coordinator (KSA)

Customer Care Coordinator (Egypt)

CUSTOMER SERVICE CUM SALES COORDINATOR

Customer Care Coordinator

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