customer care specialist, operations Jobs in R D Bus Jobs In Istanbul Turkey

customer care specialist, operations

customer service - english Jobs in R D Bus Jobs In Istanbul Turkey

customer service - english

technical sales manager Jobs in R D Bus Jobs In Istanbul Turkey

technical sales manager

technical services specialist Jobs in R D Bus Jobs In Istanbul Turkey

technical services specialist

application support engineer Jobs in R D Bus Jobs In Istanbul Turkey

application support engineer

customer services professional technical support

Siemens

<div><div><div><div><div><div><b>Job ID
</b></div><div>487772
</div></div><div><div><b>Posted since
</b></div><div>05-Dec-2025
</div></div><div><div><b>Organization
</b></div><div>Smart Infrastructure
</div></div><div><div><b>Field of work
</b></div><div>Customer Services
</div></div><div><div><b>Company
</b></div><div>Siemens Sanayi ve Ticaret Anonim Sirketi
</div></div><div><div><b>Experience level
</b></div><div>Experienced Professional
</div></div><div><div><b>Job type
</b></div><div>Full-time
</div></div><div><div><b>Work mode
</b></div><div>Office/Site only
</div></div><div><div><b>Employment type
</b></div><div>Permanent
</div></div><div><div><b>Location(s)
</b></div><div><ul><li>Istanbul - Istanbul - Tuerkiye
</li></ul></div></div></div></div></div><div><div><div><div><div><p>For our Smart Infrastructure Electrical Products business unit in Gebze, we are looking for a Customer Services Professional in Low Voltage and Control Products Business (Technical Support).</p><p><b>
What are my responsibilities?</b></p><p></p><ul><li> Supports customer remotely and provides 1st level customer support</li><li> Drives complex issues and questions to respectively qualified Service Technicians or Service Engineers</li><li> Participates in investigating and resolving technical problems</li><li> Supports pre-and/or post sales technical product advice for implementation and operation of customer solutions</li><li> Deploys detailed knowledge and expertise about the organization's service offering, related products and application domain to improve either business operations and/or strategic innovations</li><li> Supports acquisition activities with detailed technical knowhow on complex issues</li><li> Contact with HQ for any cases ongoing at SERCO content</li><li> Adheres to and enforces the organization's internal processes and rules as well as public standards and regulations</li><li> Making outbound calls to support service sales and overall sales</li></ul><p></p><p><b>
What do I need to qualify for this job?</b></p><ul><li> Graduated from Electrical and/or Electronics departments
</li><li> Knowledge on low voltage power distribution products and industrial control products including protection, metering and control</li><li> Knowledge on medium voltage power distribution systems and products is a plus</li><li> Very good command of English</li><li> Advanced level of knowledge in MS Office Applications</li><li> Analytical thinking, result and quality-oriented approach and good communication skills are required competencies</li></ul><p></p><p><b>
What we offer</b></p><div>
<ul><li>Speak up Culture</li></ul>
<ul><li>Respectful Workplace</li></ul>
<ul><li>Being part of a global work environment</li></ul>
<ul><li>Attractive remuneration package</li></ul>
<ul><li>Excellent recognition tools providing spot awards</li></ul>
<ul><li>Learning &amp; Development opportunities for both personal and professional growth</li></ul>
<ul><li>Leave days for parents and a variety of flexible working models that allow time off for yourself and your family</li></ul>
<ul><li>Creche allowance for mothers</li></ul>
<ul><li>Share matching programs to become a shareholder of Siemens AG</li></ul>
<ul><li>Remote working and remote living flexibility only for relevant positions</li></ul>
<ul><li>Find more benefits here</li></ul>
</div><p></p><p>&ldquo;At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow&lsquo;s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds&rdquo;</p><p>
As Siemens we believe physical barriers are not related to potential. Only the potential matters to us. Therefore, we look forward to receive applications of candidates with physical barriers and chronic illnesses. We support healthy relationships between candidates with barriers and their colleagues because we believe we can create differences together.</p><p>
Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work.</p><p>
We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of you ability as we will use the data to review your suitability to the role.</p><p>
Please find more information from our web site:</p><p>
https://new.siemens.com/tr/tr.html</p><p><br>
Contact<br>
IF you need more information please don't hesitate to contact us.<br>
+90 216 459 20 00</p><p>
https://new.siemens.com/tr/tr/genel/iletisim.html<br>
insanorganizasyon.tr@siemens.com</p><p>
www.instagram.com/siemensturkiye</p><p>
https://m.youtube.com/user/Siemens</p><p>
http://www.twitter.com/siemensturkiye</p><p>
http://www.facebook.com/siemensturkiye</p><p><b>
#LI-HYBRID</b></p></div></div></div></div></div></div><p></p>

Customer Services Professional-Technical Support

Eaton

<div><div><div><div><h2 class="jobSectionHeader"><b>What you&rsquo;ll do:</b></h2>
</div><div><p>
Eaton's Services team is accelerating the advancement of its service offerings and scaling plans to implement software solutions for customers worldwide.<br>
The <b>Sales Support Representative (Dutch or French speaker)</b> is primarily responsible for supporting the sales of assigned services to grow revenue and enhance customer satisfaction. This role aims to improve customer satisfaction and revenue growth by effectively managing sales leads and opportunities, and building strong relationships with customers and partners. By serving as an escalation point and collaborating with various teams, the Service Sales Support Representative ensures timely and effective customer service, optimizes the install base, and drives continuous improvement in sales processes.</p><p><br>
Additionally, this position involves providing product and service selection assistance to customers, end users, field sales, IT channels, distributors, and resellers within the designated territory. The representative will develop product-related awareness and knowledge for both internal and external customers, and represent the company to customers. Partnering with field sales, the representative will support and influence designated sales goals.</p><p><b><br>
Main Responsibilities:</b></p><ul><li>Promote and sell distributed services and products via phone or e-mail; educating customers on the impact the product has on their business thus offering product related services or product replacement to customers</li><li>Responsible for generating and following up service quotations sent to our customers</li><li>Proactively act to understand and solve customer needs and identify solutions to non-standard tasks/queries</li><li>Provide good follow up on ongoing quotes until receiving Purchase Order from customer</li><li>Proactively contacting customers based on generated Leads to increase service revenue of Eaton</li><li>Gain deep understating on the distributed product portfolio and related services with the clear understanding of the impact it has on the customer thus maximising sales potentials</li><li>Establish professional and best practice contacts with the customers</li><li>Constant co-operation with sales, finance and product departments in order to acquire and maintain an extensive knowledge of the internal workings of these departments and their processes. Work in collaboration with the technical sales support and marketing</li><li>Instigates regular meetings with sales and channel managers in order to establish and verify the forecast and work progress</li><li>They have a sales target to start to take direct ownership of some accounts (i.e. contract renewals, less technical sales, etc)</li><li>Able to detect and escalate problem or error with data that he/she is responsible for</li><li>Service maintenance contract management and upsell focus to capture new business opportunities</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications:</b></h2>
</div><div><p>
Bachelor&rsquo;s degree (BS/BA) from an accredited institution or equivalent professional degree</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Skills:</b></h2>
</div><div><ul><li>Fluent level of <b>Dutch</b> or <b>French </b>language skills</li><li>
Sales or order management experience preferably on electrical/IT/telecommunications is a plus</li><li>
Technical sales aptitude and analytical skills</li><li>
Market, Industry, Channel and Competitive Knowledge.</li><li>
Salesforce knowledge is a plus</li><li>
Negotiation and consultative selling skills.</li><li>
Excellent Communication and Interpersonal Skills (Written and Verbal).</li><li>
Build and maintain positive customer relationships through active listening, prompt resolution of problems, and projecting a positive, professional attitude.</li><li>
Business Acumen and Navigation Skills (Corporate structure, Channel structure, etc.).</li><li>
Teamwork, networking and continuous learning skills.</li><li>
Adapting and driving change and process improvements.</li><li>
Ability to build and manage a sales funnel of opportunities using a CRM solution with relevant reporting</li></ul><p></p><p><br>
#LI-OV1</p></div></div></div></div>

Sales Support Representative - Dutch or French Speaker

<div><div><div><div><div><div><b>Job ID
</b></div><div>489048
</div></div><div><div><b>Posted since
</b></div><div>16-Dec-2025
</div></div><div><div><b>Organization
</b></div><div>Digital Industries
</div></div><div><div><b>Field of work
</b></div><div>Customer Services
</div></div><div><div><b>Company
</b></div><div>Siemens Sanayi ve Ticaret Anonim Sirketi
</div></div><div><div><b>Experience level
</b></div><div>Experienced Professional
</div></div><div><div><b>Job type
</b></div><div>Full-time
</div></div><div><div><b>Work mode
</b></div><div>Hybrid (Remote/Office)
</div></div><div><div><b>Employment type
</b></div><div>Permanent
</div></div><div><div><b>Location(s)
</b></div><div><ul><li>Istanbul - Istanbul - Tuerkiye
</li></ul></div></div></div></div></div><div></div><div><div><div><div><div><div><p>We are looking for an Operation Support Manager to lead and manage field services coordination, spare parts sales, customer training, technical support, and call center operations, ensuring high customer satisfaction, operational efficiency, and continuous process improvement across all related business units.</p><p></p><p><b><br>
Required Qualifications</b></p><ul>
<li>Bachelor&rsquo;s degree in engineering, Business Administration, or a related field (master&rsquo;s degree is a plus)</li>
</ul><ul><li>Minimum 10 years of experience in services, customer support or technical operations</li>
</ul><ul><li>Proven experience in managing multiple teams and complex operational structures</li>
</ul><ul><li>Strong background in process management and operational excellence</li>
</ul><ul><li>Customer-oriented mindset with excellent communication and stakeholder management skills</li>
</ul><ul><li>Strong analytical thinking, problem-solving, and decision-making capabilities</li>
</ul><ul><li>Fluency in English (written and spoken)</li>
</ul><ul><li>Experience with SAP, CRM, and similar enterprise systems is an advantage</li>
</ul><p></p><p><b>Key Responsibilities</b></p><ul>
<li>Operational ownership and P&amp;L responsibility of Spare Parts &amp; Exchange business, including pricing, margin optimization, and revenue growth. Development and execution of spare parts sales strategies in collaboration with sales and service management teams</li>
</ul><ul><li>Leadership of Service Coordination Center and Technical Support Units</li>
</ul><ul><li>Management of the Sitrain Unit, operational and P&amp;L responsibility</li>
</ul><ul><li>Supervision of Siemens TR Call Center, covering all customer inquiries across all business divisions (Smart Infrastructure, Digital Industries, etc.)</li>
</ul><ul><li>Acting as Process Performance Manager for Digital Industries Customer Services; defining, monitoring, and improving process performance indicators (KPIs, SLAs)</li>
</ul><ul><li>Responsibility for Installed Base (I-Base) management, including data accuracy</li>
</ul><ul><li>Leading continuous improvement, digitalization, and customer experience initiatives</li>
</ul><ul><li>Providing regular reports, insights, and strategic input to customer services management</li></ul><p><br>
</p><p><b>What We Offer?</b></p><div>
<ul><li>Speaking up Culture</li></ul>
<ul><li>Respectful Workplace</li></ul>
<ul><li>Being part of a global work environment</li></ul>
<ul><li>Attractive remuneration package</li></ul>
<ul><li>Excellent recognition tools providing spot awards</li></ul>
<ul><li>Learning &amp; Development opportunities for both personal and professional growth</li></ul>
<ul><li>Leave days for parents and a variety of flexible working models that allow time off for yourself and your family</li></ul>
<ul><li>Creche allowance for mothers</li></ul>
<ul><li>Share matching programs to become a shareholder of Siemens AG</li></ul>
<ul><li>Remote working and remote living flexibility only for relevant positions</li></ul>
<ul><li>Find more benefits here</li></ul></div><p><br>
</p><p><i>Individual benefits are adapted to meet local legal regulations, the requirements of different job profiles, locations, and individual preferences.</i></p><p></p><p><br>
At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow &lsquo;s reality.
</p><p>As Siemens we believe physical barriers are not related to potential. Only the potential matters to us. Therefore, we look forward to receiving applications from candidates with physical barriers and chronic illnesses. We support healthy relationships between candidates with barriers and their colleagues because we believe we can create differences together.</p><p>
Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work.</p><p>
We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of your ability as we will use the data to review your suitability for the role.</p><p>
Please find more information from our web site:</p><p>
https://new.siemens.com/tr/tr.html</p><p></p><p><b><br>
#LI-HYBRID</b></p></div></div></div></div></div></div></div><p></p>

Operation Support Manager

Radiometer

<div><h2 class="jobSectionHeader"><b>About Radiometer</b></h2><p>
Radiometer, part of the Danaher Diagnostics Platform, is a global leader in critical care and laboratory solutions. Our technologies empower clinicians with fast, reliable diagnostic information that supports life-saving decisions. When you join Radiometer, you join a purpose-driven global team supported by the Danaher Business System (DBS).</p><h2 class="jobSectionHeader"><b>
Position Summary</b></h2><p>
The Field Service Engineer (FSE) is responsible for installation, technical support, preventive maintenance, and repair of Radiometer instruments across Eastern Turkey. The role requires strong technical capability, customer orientation, and the ability to work independently in the field.</p><p><b>
Previous medical, healthcare, IVD, or acute care experience is </b><b><i>not required</i></b><b>.</b><br>
We welcome candidates with solid technical service backgrounds from electronics, electromechanics, biomedical engineering, mechatronics, or general technical maintenance fields.</p><p></p><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><p></p><h3 class="jobSectionHeader"><b>
Technical Service &amp; Support</b></h3><ul><li><p>
Install, configure, and commission Radiometer diagnostic instruments at customer sites.</p></li><li><p>
Perform scheduled preventive maintenance visits and corrective repairs.</p></li><li><p>
Troubleshoot and diagnose electronic, mechanical, and software-related issues.</p></li><li><p>
Ensure all instruments operate according to Radiometer specifications and safety standards.</p></li></ul><p></p><h3 class="jobSectionHeader"><b>
Customer Support</b></h3><ul><li><p>
Provide high-quality on-site technical support with a professional, customer-focused approach.</p></li><li><p>
Train end-users on instrument basics, daily operation, and simple troubleshooting steps.</p></li><li><p>
Communicate findings clearly and escalate complex issues when necessary.</p></li></ul><p></p><h3 class="jobSectionHeader"><b>
Operational Excellence</b></h3><ul><li><p>
Maintain accurate documentation of all service activities.</p></li><li><p>
Manage spare parts usage and inventory responsibly.</p></li><li><p>
Meet response-time and service-quality KPIs and follow DBS continuous improvement standards.</p></li></ul><p></p><h3 class="jobSectionHeader"><b>
Compliance &amp; Safety</b></h3><ul><li><p>
Adhere to Radiometer and Danaher quality, regulatory, and safety procedures.</p></li><li><p>
Ensure installations comply with local safety and electrical standards.</p></li></ul><h2 class="jobSectionHeader"><b>
Required Qualifications</b></h2><ul><li><p>
Bachelor&rsquo;s degree in <b>Electronics Engineering, Electromechanics, Biomedical Engineering, Mechatronics</b>, or a related technical field.</p></li><li><p><b>
Military service completed</b> (mandatory requirement).</p></li><li><p><b>
Valid Turkish driver&rsquo;s license</b>.</p></li><li><p>
3+ years of hands-on technical service experience (medical or healthcare experience required)</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Preferred Qualifications</b></h2><ul><li><p>
Experience with electromechanical systems, analyzers, lab equipment, or electronic instruments.</p></li><li><p>
Strong diagnostic and problem-solving skills.</p></li><li><p>
Basic English proficiency (for technical manuals, reporting, and documentation).</p></li><li><p>
Good communication and customer service ability.</p></li><li><p>
Willingness to travel regularly across Eastern Turkey.</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
What We Offer</b></h2><ul><li><p>
Opportunity to join a global diagnostics company with a life-saving mission.</p></li><li><p>
Comprehensive technical training on Radiometer systems.</p></li><li><p>
Career development opportunities within the Danaher network.</p></li><li><p>
Competitive compensation, car allowance, and professional field service tools.</p></li></ul><p>
Join our winning team today. Together, we&rsquo;ll accelerate the real-life impact of tomorrow&rsquo;s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.</p><p></p><p>
For more information, visit www.danaher.com.</p></div>

Field Service Engineer – In Vitro Diagnostics / Medical/HealthCare - Eastern Turkey

WIKA Group

<div>
 Your activities
 <br/>
 <br/>
 <ul>
  <li>
   Generates sales with current and potential OEM customers and approaches customer prospects
  </li>
  <li>
   Develops and implements customer account plans in line with the overall sales strategy
  </li>
  <li>
   Builds strategic and professional relationships with the customers and maintains high level of contact to ensure their specific requirements/needs are addressed properly in order to monitor and grow existing business
  </li>
  <li>
   Identifies and generates new business opportunities on an ongoing basis in order to achieve predetermined sales targets
  </li>
  <li>
   Reports on sales opportunities and achievements as required weekly/monthly
  </li>
  <li>
   Converts potential sales opportunities by using WIKA CRM
  </li>
  <li>
   Provides professional and exceptional customer service in all interactions with the customer
   <br/>
   <br/>
  </li>
 </ul>
 Your profile
 <br/>
 <br/>
 <ul>
  <li>
   Completed higher technical education, preferred in the field of engineering
  </li>
  <li>
   Market and customer knowledge within Industrial Machines, pumps, compressors, technical medical gases is advantage
  </li>
  <li>
   Strategic approach, initiative taker, negotiation and communication skills
  </li>
  <li>
   Advance level of English is required
  </li>
  <li>
   This role is based in &Idot;stanbul and will be responsible from entire Turkey
  </li>
  <li>
   Travel is required
   <br/>
   <br/>
  </li>
 </ul>
 Benefits:
 <br/>
 <br/>
 <ul>
  <li>
   Work-life integration
  </li>
  <li>
   Employee discounts
  </li>
  <li>
   Attractive remuneration system
  </li>
  <li>
   Flexible working hours
  </li>
  <li>
   Good development opportunities
  </li>
  <li>
   Health initiatives
  </li>
  <li>
   Mobile working
   <br/>
   <br/>
  </li>
 </ul>
 The WIKA Group is among the world leaders in measurement technology with its products and services. With excellent sensing solutions, we enable safe, efficient and sustainable processes. And this for more than 75 years. More than 11,000 employees are currently committed towards this end.
 <br/>
 <br/>
 Together we meet the megatrends of demographic change, digitalisation and sustainability. This brings with it challenges, and many opportunities. Innovation and growth arise from new perspectives and ideas. What are yours? Join us on the way to a better future.
 <br/>
 <br/>
 Apply now
 <br/>
 <br/>
</div>


Sr. Outside Sales Engineer OEM

Concentrix

<div><p><b>Role Description</b></p><p><b>
The IT Solutions mission is to deliver cost-effective integrated technology solutions, with our Global Concentrix Sales and Solution Architect teams, to our clients. You will</b></p><ul>
<li><b>Act as Single point of contact for IT Solutions activities for Sales/Solutions organization
</b></li><li><b>Own the provision of one integrated IT Solution Offering covering IT Infrastructure and services inclusive of Information Security, Business Continuity, Network &amp; Voice Connectivity as well as IT Service Delivery Standards into our proposal submissions.</b></li>
<li><b>Responsible for Developing an integrated solution design, incorporating Strategic Concentrix Products and optimizing costs across IT delivery platforms to meet client technology requirements.</b></li>
<li><b>Accountable for providing high quality technical solutions that can be delivered quickly and efficiently at lowest risk.</b></li>
</ul><p><b>Description of the Role:</b></p><p>
The Technology Solution Architect role will report into the team under the Concentrix Senior Vice President for IT solutions and account delivery.</p><p>
We are looking for a dedicated, ambitious, and self-driven Technology Solution Architect. As a Technology Solution Architect, you will work closely with our customers to understand their needs and build the technical high-level design that will meet their and Concentrix requirements.</p><p>
You will need to build relationships across teams (Presales, Architects, Infrastructure Shared Service Leaders, Product Owners, Project Management, Implementation teams), work and align with them, and get their agreement and approval on the proposed solutions.</p><p>
The Technology Solution Architect will be responsible for the definition and design of the technology solutions that will meet the needs of our client&rsquo;s technology requirements. You will act as a gateway to Concentrix diverse technical offers and options.</p><p>
As a Technology Solution Architect, you should be passionate professional that is able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals.</p><p>
Ultimately, you should be able to provide technical, product and business knowledge to support the sales process, strengthen customer relationships and answer operational needs.</p><p>
Besides building strong relationships with customers, the Technology Solution Architect will focus on understanding clients' needs and goals and use that to introduce our company's products and services.</p><p></p><p><b>
Here's what a day on the role may look like:</b></p><ul>
<li>Support sales management for account growth</li>
<li>Work with presales teams during the RFP phase and support in defining the technical solution and architecture to propose.</li>
<li>During the solution phase, develop a partnership with the client to evolve technological solutions to support their requirements.</li>
<li>Manage customer expectations and lead them to the most suitable solution</li>
<li>Analyze customers' needs and suggest upgrades or additional features to meet their requirements and drive stability and functionality</li>
<li>Accountable for providing high quality technical solutions.</li>
<li>Experience with multi-channel cloud based platforms in the area of Digital Transformation such as Amazon Connect, NICE CXOne, Genesys PureCloud, Natural Language Processing, intelligent based call deflection via IVRs, Speech/Text Analytics solutions, Automation via email/chat Bots.</li>
<li>During solution phase, work with clients and Concentrix teams to define comprehensive and coherent solution:<ul>
<li>Design requirements that adhere to Concentrix Contact Center operational and security standards.</li>
<li>Network definition: Client interconnexion, required routings, VLAN needs, etc.</li>
<li>Contact center solution requirements: SIP trucking &amp; carriers, IVR needs and configuration, voice prompts, SVI, CTI, etc.</li>
<li>Together with the client and operation, design, propose and defend from Business and end customer point of view contact flows.</li>
<li>Define or confirm the Contact Center solution required integration with client or Concentrix tools.</li>
<li>Identify and collect required tools (client or Concentrix) and define/advise the best way to access them.</li>
<li>Validate the solution design with Global Architecture Network/Voice/Server team</li>
</ul></li><li>Collaborate closely with the security team to establish a robust data protection framework centered around client data. By proactively identifying and mitigating potential risks, we will ensure that we prioritizes the protection of client information.</li>
<li>Document the scope of the project and the high-level architecture to be provided to Project management and Implementation team.</li>
<li>Assure the right transfer of knowledge to all required teams.</li>
<li>Assure at the end of the setup/implementation phase, all mandatory documentation exists, is conform to industry best practices and company expectations and provided to run team.</li>
<li>Drive continuous improvement in IT Service Delivery by defining and enforcing best practices for Playbook creation, ensuring high-quality deliverables and alignment with overall service management objectives.</li>
</ul><p></p><p><b>Required Skill Set:</b></p><p>
Great customer experience is at the core of our company's success, so you will play a crucial role in achieving our goals and objectives. We welcome candidates from diverse and atypical backgrounds, but we'd appreciate it if you have the following:</p><p></p><ul>
<li>5 years (+) experience in contact center solutions/services</li>
<li>Extensive knowledge of networks, telephony, security, domain, and application services</li>
<li>Deep understanding of the business challenges facing organizations in relation to the contact center strategy and customer management</li>
<li>Proven experience of solution architecture and solutioning in a multi-channel environment</li>
<li>Desirable experience of automation and digital technologies</li>
<li>Desirable experience of direct management of third-party providers and partners
</li><li>Strong, clear communicator both verbal and written.</li>
<li>Team player</li>
<li>Excellent organizational, time management and prioritization skills</li>
<li>Ability to work on own initiative and within a team structure, making decisions where appropriate and within scope of role.</li>
<li>Ability to use judgement and discretion.</li>
<li>Ability to challenge and influence.</li>
<li>Ability to initiate and drive through change.</li>
<li>Ability to make commercially sound business decisions.</li>
<li>Outstanding interpersonal and communication (verbal and written) skills being able to work in a transverse organization,</li>
<li>Comfortable with direct responsibility and accountability,</li>
<li>Ability to engage with IT teams in different regions and cultures, always understanding the diverse landscapes and pressures per region.</li>
<li>Being curious and fast learning, allowing him/her to have a global technological vision,</li>
<li>Support your business peers and work with them to become the trusted &quot;go-to-person&quot; for the client and the Concentrix team with any technology challenge or project.</li>
<li>Solid technical background with preferable hands-on experience in Contact Center solutions &amp; Network</li>
<li>An ability to grasp customers' needs, suggest timely solutions and know when to escalate and bring in extra resources.</li>
<li>Strong analytical and problem-solving skills</li>
<li>Must be able to multi-task and work well under pressure.</li>
<li>Strong sense of urgency, organization, accountability, and attention to detail.</li>
<li>Experience in managing multiple stakeholders and projects.</li>
<li>A listener who is customer-oriented and attentive to their needs</li>
<li>Critical thinker and problem-solving skills</li>
<li>Ability to work early or late hours to participate in Business and technical activities.</li>
<li>Degree in Computer, Science or relevant field</li>
</ul><p><b>Disclaimer</b></p><p>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p><p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic</p></div><p></p>

IT Solutions Architect Role

Apple

<p>Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.<br>
<br>
As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple&rsquo;s products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.
<br>
<br>
A Technical Specialist also makes sure customers are educated about repair options and Apple products and services.<br>
<br>
<b>Description</b><br>
Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.<br>
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Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.<br>
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Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.<br>
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Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.<br>
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Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.<br>
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Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.<br>
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Contribute to an inclusive environment by respecting each other&rsquo;s differences and having the curiosity to learn.<br>
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Demonstrate Apple&rsquo;s values of inclusion and diversity in daily activities.<br>
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<b>Preferred Qualifications</b><br>
You can:<br>
Demonstrate technical expertise of Apple products and services.<br>
Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.<br>
Navigate customer service issues with care and strong interpersonal skills.<br>
Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.<br>
Work in a fast-paced environment and balance multiple tasks at the same time.<br>
Work well in a team environment, demonstrating shared responsibility and accountability with other team members.<br>
Be trusted with sensitive or confidential information, keeping with Apple&rsquo;s core values.<br>
Be curious and open to learning from others and helping each other grow.<br>
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<b>Minimum Qualifications</b><br>
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.<br>
You should also be proficient in the local language, both written and spoken.<br>
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At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.</p>

Teknik Uzman

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