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customer service - english Jobs in R D Bus Jobs In Istanbul Turkey

customer service - english

english teacher Jobs in R D Bus Jobs In Istanbul Turkey

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account manager (english-speaking) Jobs in R D Bus Jobs In Istanbul Turkey

account manager (english-speaking)

customer service english

Concentrix

<div><div><div><div><div>Location</div>
<div>&#304;stanbul, T&uuml;rkiye
</div></div><div><div>Language</div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader">Summary</h2>
Join Concentrix Today!<h2 class="jobSectionHeader">
Description</h2><div>
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.</div><h2 class="jobSectionHeader"> 
</h2>
<h2 class="jobSectionHeader">Essential Functions/Core Responsibilities</h2>
<ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)</li></ul>
<ul><li>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul>
<ul><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul>
<ul><li>Maintain basic knowledge of client products and/or service</li></ul>
<ul><li>Prepare complete and accurate work including appropriately notating accounts as required</li></ul>
<ul><li>Participate in activities designed to improve customer satisfaction and business performance</li></ul>
<ul><li>Offer additional products and/or services</li></ul>
<ul><li>Track, document and retrieve information in call tracking database</li></ul>
<ul><li>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul> 

<h2 class="jobSectionHeader">
Candidate Profile</h2>
<ul><li>High school diploma with three to six months of relevant experience preferred</li></ul>
<ul><li>Courteous with strong customer service orientation</li></ul>
<ul><li>Strong computer navigation skills and PC Knowledge</li></ul>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Dependable with strong attention to detail</li></ul>
<ul><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul>
<ul><li>Tolerance for repetitive work in a fast-paced, high production work environment</li></ul>
<ul><li>Ability to work as a team member, as well as independently</li></ul>
<ul><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li></ul>
<ul><li>Ability to rotate shifts, as needed</li></ul>
<ul><li>Based on location and/or program, additional experience/skills may be required</li></ul>
<ul><li>Job requirements may vary by country and will not contravene any local laws</li></ul><h2 class="jobSectionHeader"> 
</h2>
<h2 class="jobSectionHeader">Career Framework Role</h2>
<div>
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</div>
<h2 class="jobSectionHeader">
Supplemental Geographical Information</h2>
<div>
RECRUITER ENTER THE APPLICABLE LANGUAGE:</div>

GERMANY - This job description does not apply to employees in Germany.

UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION 


PHILIPPINES
<ul><li>Minimum of two years of college education. No prior call center experience is required</li></ul>
<ul><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul> 


INDIA
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy</li></ul>
<ul><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li></ul>
<ul><li>Confirm customer understanding of the solution and provide additional customer education as needed</li></ul>
<ul><li>Ability to learn including strong problem solving skills</li></ul>
<ul><li>Demonstrate strong probing and problem solving skills</li></ul>
<ul><li>Should be able to handle complex queries</li></ul>
<ul><li>Should be able to resolve customer queries independently</li></ul>
<h2 class="jobSectionHeader">
Disclaimer</h2>
<div>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</div>

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

Istanbul</div></div></div><div></div>

Customer Service - English

<div>
 
 Essential Functions/Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)
 </li>
 <li>
 Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
 </li>
 <li>
 Maintain basic knowledge of client products and/or services
 </li>
 <li>
 Prepare complete and accurate work including appropriately notating accounts as required
 </li>
 <li>
 Participate in activities designed to improve customer satisfaction and business performance
 </li>
 <li>
 Offer additional products and/or services
 </li>
 <li>
 Track, document and retrieve information in call tracking database
 </li>
 <li>
 Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
 
 
 </li>
 </ul>
 Candidate Profile
 
 
 <ul>
 <li>
 High school diploma with three to six months of relevant experience preferred
 </li>
 <li>
 Courteous with strong customer service orientation
 </li>
 <li>
 Strong computer navigation skills and PC Knowledge
 </li>
 <li>
 Ability to effectively communicate, both written and verbally
 </li>
 <li>
 Dependable with strong attention to detail
 </li>
 <li>
 Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
 </li>
 <li>
 Tolerance for repetitive work in a fast-paced, high production work environment
 </li>
 <li>
 Ability to work as a team member, as well as independently
 </li>
 <li>
 Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
 </li>
 <li>
 Ability to rotate shifts, as needed
 </li>
 <li>
 Based on location and/or program, additional experience/skills may be required
 </li>
 <li>
 Job requirements may vary by country and will not contravene any local laws
 
 
 </li>
 </ul>
 Career Framework Role
 
 
 Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
 
 
 
 Supplemental Geographical Information
 
 
 
 
 Recruiter Enter The Applicable Language
 
 
 
 GERMANY - This job description does not apply to employees in Germany.
 
 
 UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
 
 
 PHILIPPINES
 
 
 <ul>
 <li>
 Minimum of two years of college education. No prior call center experience is required
 </li>
 <li>
 Ability to think clearly and can explain simple issues effectively, both written and verbally
 
 
 </li>
 </ul>
 INDIA
 
 
 <ul>
 <li>
 Ability to effectively communicate, both written and verbally
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy
 </li>
 <li>
 Clarify customer requirements; probe for and confirm understanding of requirements or problem
 </li>
 <li>
 Confirm customer understanding of the solution and provide additional customer education as needed
 </li>
 <li>
 Ability to learn including strong problem solving skills
 </li>
 <li>
 Demonstrate strong probing and problem solving skills
 </li>
 <li>
 Should be able to handle complex queries
 </li>
 <li>
 Should be able to resolve customer queries independently
 
 
 </li>
 </ul>
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
</div>

<div><h2 class="jobSectionHeader">Essential Functions/Core Responsibilities
</h2><ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)</li></ul>
<ul><li>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul>
<ul><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul>
<ul><li>Maintain basic knowledge of client products and/or services</li></ul>
<ul><li>Prepare complete and accurate work including appropriately notating accounts as required</li></ul>
<ul><li>Participate in activities designed to improve customer satisfaction and business performance</li></ul>
<ul><li>Offer additional products and/or services</li></ul>
<ul><li>Track, document and retrieve information in call tracking database</li></ul>
<ul><li>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul>
<h2 class="jobSectionHeader">Candidate Profile
</h2><ul><li>High school diploma with three to six months of relevant experience preferred</li></ul>
<ul><li>Courteous with strong customer service orientation</li></ul>
<ul><li>Strong computer navigation skills and PC Knowledge</li></ul>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Dependable with strong attention to detail</li></ul>
<ul><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul>
<ul><li>Tolerance for repetitive work in a fast-paced, high production work environment</li></ul>
<ul><li>Ability to work as a team member, as well as independently</li></ul>
<ul><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li></ul>
<ul><li>Ability to rotate shifts, as needed</li></ul>
<ul><li>Based on location and/or program, additional experience/skills may be required</li></ul>
<ul><li>Job requirements may vary by country and will not contravene any local laws</li></ul><h2 class="jobSectionHeader">
Career Framework Role
</h2>Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.<h2 class="jobSectionHeader">
Supplemental Geographical Information
</h2>RECRUITER ENTER THE APPLICABLE LANGUAGE:
GERMANY - This job description does not apply to employees in Germany.
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
<ul><li>Minimum of two years of college education. No prior call center experience is required</li><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul>
INDIA
<ul><li>Ability to effectively communicate, both written and verbally</li><li>Listen attentively to customer needs and concerns; demonstrate empathy</li><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li><li>Confirm customer understanding of the solution and provide additional customer education as needed</li><li>Ability to learn including strong problem solving skills</li><li>Demonstrate strong probing and problem solving skills</li><li>Should be able to handle complex queries</li><li>Should be able to resolve customer queries independently
</li></ul><h2 class="jobSectionHeader">Disclaimer
</h2>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</div>

Customer Service - German & English Bilingual

Customer Service - Dutch & English Bilingual

American Logistics Companies

Sales Specialists (USA Logistics) &#8203;Full-time | on-siteWhat you&rsquo;ll do: Close deals with clients by managing the full sales cycle and converting leads into active accounts. Secure drivers/carriers by phone to match capacity with customer shipments and ensure on-time execution. Collaborate with internal teams (operations, dispatch, customer service) to deliver seamless end-to-end service. Conduct market and logistics research to identify opportunities, monitor pricing trends, and support strategic decision-making.What we offer: Fixed income in USD &amp; performance bonus Paid vacations Corporate events and team integration Work in a modern office with a convenient location Work in an international environment with daily English practice Opportunities for your development in the company boosted with performance-oriented reviews Corporate training sessions from our internal university Transportation fee reimbursement Working hours: 15:00 - 01:00 (summer time) and 16:00 - 02:00 (winter time)Qualifications: Excellent command of English At least 2 years of experience in logistics Strong understanding of customer service and sales Experience with a US Logistics company would be a plus The ideal candidate is disciplined, motivated, and capable of making swift and accurate decisionsHiring stages: HR interview Interview with the Manager Welcome dayJob Type: Full-timeLanguage:<ul><li>B2 level English (Required)</li></ul>License/Certification:<ul><li>Turkish ID (Required)</li></ul>

Sales Specialist (Freight Forwarding)

AppBeam Technology BV

About Us FroggyTalk is dedicated to connecting migrants with their loved ones through affordable, reliable, and easy-to-use international calling services. Our mission is to bridge the distance between families and communities, empowering users to stay connected no matter where they are. We&rsquo;re looking for a Customer Service Advisor (Arabic &amp; French Speaking) to join our team and play a key role in supporting our Arabic-speaking customers. If you are passionate about helping others, thrive in a fast-paced environment, and are committed to delivering outstanding customer support, we&rsquo;d love to have you on board.Position Summary As a Customer Service Advisor (Arabic &amp; French Speaking), you are the face and voice of FroggyTalk, playing a pivotal role in supporting and engaging with our Arabic-speaking customers. In this remote role, you will manage customer interactions across email, telephone and instant messaging channels, focusing on resolving issues efficiently, building strong rapport, and delivering a seamless and satisfying customer experience. You job is crucial towards FroggyTalk&rsquo;s mission of connecting communities worldwide.ResponsibilitiesCustomer Interaction and Support <ul><li>Respond promptly and professionally to inbound customer queries via telephone, WhatsApp, email, social media and live chat in both Arabic and English.</li><li>Handle outbound calls for loyalty projects, to follow up on inquiries, provide support, and build customer relationships.</li><li>Resolve customer issues effectively by offering timely and accurate solutions.</li><li>Translate messages and documents from Arabic &amp; French to English, maintaining accuracy and cultural sensitivity.</li><li>Take ownership of query resolution, finding the best solutions according to the company&rsquo;s process and guidelines</li><li>Manage engagements with professionalism and emotional intelligence, focusing on solution and retention.</li></ul>Customer Experience Management <ul><li>Maintain meticulous records of customer interactions, complaints, and resolutions in the company&rsquo;s CRM system.</li><li>Collect and report user statistics, feedback, and trends to help improve FroggyTalk&rsquo;s services and customer engagement strategies.</li><li>Proactively identify and escalate complex issues to the appropriate department for further resolution.</li></ul>Analytics and Optimization <ul><li>Generate regular reports on inbound and outbound customer interactions, highlighting key metrics such as response times, resolution rates, and satisfaction scores.</li><li>Identify opportunities for improving customer service processes and contribute to operational efficiency.</li></ul>Requirements <ul><li>Arabic &amp; French speaker with a strong command of English (oral and written).</li><li>Ensuring that all customer engagements meet the Key Performance Indicators (&lsquo;KPIs&rsquo;) for the role.</li><li>Experienced in customer service (minimum of 1 year), preferably in a telecommunications workspace.</li><li>Strong data analysis skills and proficiency in CRM tools like Zoho Desk, Freshdesk, Zendesk, or SalesForce CRM.</li><li>Natural multitasking ability, with an excellent eye for detail, critical thinking and good organizational skills</li><li>Self motivated, disciplined, and able to work remotely with a strong focus on meeting goals.</li><li>Team player with demonstrable success in cross-functional collaboration.</li></ul>What We Offer <ul><li>A collaborative and supportive team environment.</li><li>100% remote work with flexible hours.</li><li>Competitive salary and performance-based incentives.</li><li>Opportunity to have a direct impact on the growth of an innovative startup.</li></ul>If you&rsquo;re excited about making a difference and joining a company that values connection and community, we want to hear from you!Job Type: Full-time

Customer Service Advisor (Arabic & French)

Minerals Technologies Inc.

<div>
 
 
 Customer Service &amp; Logistics Specialist
 
 
 
 
 Specialties&nbsp;
 
 
 
 
 
 
 
 Minerals Technologies Inc.
 
 &nbsp;(MTI) is a leading, technology-driven specialty minerals company that develops, produces, and markets a broad range of mineral and mineral-based products, related systems and services. MTI serves a wide range of consumer and industrial markets, including household and personal care, paper, foundry, steel, construction and environmental solutions around the world. MTI focuses on two major segments &ndash;&nbsp;
 
 Consumer &amp; Specialties
 
 &nbsp;and&nbsp;
 
 Engineered Solutions
 
 .&nbsp;
 
 
 
 
 
 The
 
 &nbsp;Specialty Minerals (SMI)&nbsp;
 
 segment produces and sells the synthetic mineral product precipitated calcium carbonate (PCC), mines mineral ores and processes and sells natural mineral products, primarily limestone and talc. This segment's products are used principally in the paper, building materials, paint and coatings, glass, ceramic, polymer, food, automotive and pharmaceutical industries.
 
 
 
 
 
 
 
 
 
 We currently have an exciting opportunity for a
 
 Customer Service &amp; Logistics Specialist
 
 based at our facility in Istanbul, Turkey.
 
 
 
 Customer Service &amp; Logistics Specialist is responsible for (but not limited to) customer service for all domestic and international customers, responding to customer requests in timely and efficient manner, obtaining carrier rates, arranging freight and domestic and export operations in coordination with the Sales and Manufacturing Teams, and follows up all the domestic and international orders and shipments to ensure timely delivery and customer satisfaction.
 
 
 Excellent English both verbal and written skills required. Occasional coverage for other countries and regions may be required.&nbsp;
 
 
 
 
 
 
 MAIN DUTIES AND RESPONSIBILITIES:
 
 
 
 
 
 <ul>
 <li>
 Management of customer service, order management, including pricing, proforma invoices, credit/collection, new customer, and location set up for both local and abroad customers.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Daily management of logistics, warehousing, and shipments for both local and abroad customers.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Inventory control &ndash; insuring safety stock and kanban system are in place for abroad customers.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Oversight of dispatching of product from site, invoicing and completion of all shipping documentation for local customers.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Manage and maintain carrier and distributor contracts in company contract management system.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Responsible for sales, inventory, customer complaint reporting and Voice of the Customer (VOC) surveys.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Demand Planning including organization of sales forecast for operations plan &amp; interface with financial team.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 KPI&rsquo;s include OTIF, Invoice Accuracy, Customer Responsiveness
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Booking sales orders in Oracle for local customers
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Sending problematic orders to EMEA team (hold customer)
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Raising the sales invoices, scanning of the AP invoices received to paywiz for Local customers
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Coding proper product line on the invoices.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Entering DFF columns on freight recovery report.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Preparing monthly forecast report for month end close.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Working with accounting team closely and responding queries related accounting and finance of the operation.&nbsp;
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Ensure company safety targets are met.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Duties and responsibilities may be assigned or reassigned to this job at any time.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Actively participates in the implementation of sustainable improvement processes, such as 5S, Kaizen, Daily Management Control, Standard Work and Problem Solving.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 REQUIREMENTS:
 
 
 
 
 
 
 
 
 
 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.&nbsp;The requirements listed below are representative of the knowledge, skill, and /or ability required.&nbsp;Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 
 
 
 
 EDUCATION and/or EXPERIENCE
 
 &nbsp;
 
 
 Bachelor&rsquo;s degree (B.S./B.A.) from a four-year university.
 
 
 Minimum 3 years of experience, performing International Customer Service and Logistics in a manufacturing environment with in depth knowledge of export documentation and compliance requirements.
 
 
 Experience in an ERP system integrated environment, preferably with Oracle E-Business Suite Applications.
 
 
 Proficiency with MS Word, Excel, Outlook and Internet a must
 
 
 
 
 
 
 COMMUNICATION SKILLS
 
 &nbsp;
 
 
 Possess excellent English language verbal and written skills and effectively present communication/information when required.
 
 
 Must be reliable, well organized and able to work independently, with minimal supervision
 
 
 Strong collaborative, problem solving and interpersonal skills, very detail oriented with proven ability to prioritize
 
 
 
 
 
 
 TRAVEL&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 
 Travel may occur on an infrequent basis.
 
 
 
 &nbsp;
 
 
 
 
 PHYSICAL DEMANDS
 
 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.&nbsp;Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 
 
 
 
 
 
 
 WORK ENVIRONMENT
 
 &nbsp;
 
 
 While performing the duties of this job, the employee is typically required to regularly conduct work in a controlled office environment, moving around the office as needed, sitting at a desk, using office equipment, including but not limited to a personal computer, fax machine, copier and telephone, read, write, listen, speak, and understand English, have the ability to work independently, be dependable and maintain confidential information, integrity and composure at all times.
 
 
 
 
 
 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.&nbsp;Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 
 
</div>

Customer Service & Logistics Specialist

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1184 customer service english jobs IN R D Bus Jobs In Istanbul Turkey

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Sales Specialist (Freight Forwarding)

Customer Service Advisor (Arabic & French)

Customer Service & Logistics Specialist