customer success account manager

Microsoft

<div></div><div><h1 class="jobSectionHeader"><b>Customer Success Account Manager</b></h1><div><div><p>
Jeddah, Mecca, Saudi Arabia</p></div></div><p></p><div><div><div><div><br>
Date posted</div><div><b>
Oct 23, 2025</b></div></div></div><div><div><div>
Job number</div><div><b>
1901083</b></div></div></div><div><div><div>
Work site</div><div><b>
2 days / week in-office</b></div></div></div><div><div><div>
Travel</div><div><b>
0-25</b><b> </b><b>%</b></div></div></div><div><div><div>
Role type</div><div><b>
Individual Contributor</b></div></div></div><div><div><div>
Profession</div><div><b>
Customer Success</b></div></div></div><div><div><div>
Discipline</div><div><b>
Customer Success Account Mgmt</b></div></div></div><div><div><div>
Employment type</div><div><b>
Full-Time</b></div></div></div></div><div></div><div><div><div><h3 class="jobSectionHeader"><b>
Overview</b></h3><div><div>
With over 17,000 employees worldwide, the mission of Microsoft&rsquo;s Customer Experience &amp; Success (CE&amp;S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft&rsquo;s products, services, and partnerships. Join CE&amp;S and help us build a future where customers achieve their business outcomes faster with technology that does more.</div><div></div><div><br>
Are you the tech-savvy, cloud loving person that has Cloud and IT Service Management blood running in their veins? Do you want to be that key person that helps our strategic enterprise customers to achieve the most with Microsoft products and services? Do you get your energy from helping your customers succeed in making their transformational cloud projects real?</div><div></div><div><br>
As Customer Success Account Manager (CSAM), you are the primary delivery lead and a partner for our strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes.</div><div></div><div><br>
The CSAM role in the Customer Success Unit at Microsoft will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.</div><div></div><div><br>
Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.</div></div></div></div><div><div><h3 class="jobSectionHeader"><b>
Qualifications</b></h3><div><ul><li>
Bachelor&rsquo;s degree in business, IT, Computer Science, or related field</li><li>
Several years' experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management</li><li>
Experience in relevant Microsoft solutions</li></ul><div></div><div><br>
Strong experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management</div><div></div><div><b><br>
Additional / Preferred Qualifications</b></div><ul><li>
Experience in FSI, Aviation or Retail industry</li><li>
Certification in relevant Microsoft solutions (e.g., Azure, M365) or similar solutions</li><li>
Relevant professional certifications, such as:<ul><li><b>
ITIL Foundation</b> or equivalent service management certification</li><li><b>
Project Management Institute (PMI)</b> or equivalent certification</li><li><b>
PROSCI</b> or equivalent Change Management certification</li></ul></li></ul></div></div></div><div></div><div><div><h3 class="jobSectionHeader"><b><br>
Responsibilities</b></h3><div><div>
As a CSAM your key areas of responsibility will be:</div><div></div><div><br>
Customer Relationship Management</div><ul><li>
You will nurture, establish, and expand relationships with key C-level customer stakeholders to enable clear understanding of customer priorities and goals to align quality solution planning, delivery execution and governance.</li></ul><div>
Customer Success Leadership &ndash; Consumption Leadership</div><ul><li>
De-risk and accelerate the delivery of Microsoft solutions and take ownership of team orchestration and coordination that accelerates production level consumption and customer adoption across cloud. Ensure there is alignment to top customer priorities to help our customers get value from their Microsoft investments and leverage support agreement to achieve their goals.</li></ul><div>
Customer Success Leadership &ndash; Customer Strategy and Growth</div><br>
<div></div><ul><li>
Engages with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account.</li></ul><ul><li>
Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.</li></ul><div></div><div><br>
Customer Success leadership - Delivery and program management</div><br>
<div></div><ul><li>
Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.</li></ul><div></div><div><br>
Customer Success Leadership - Customer Health</div><br>
<div></div><ul><li>
You will identify and assess customers&rsquo; critical services across our cloud platforms and work with customers to ensure that these services are healthy and resilient.</li></ul><div></div><div><br>
Technical Relevance</div><br>
<div></div><ul><li>
Develop technical competency across a breadth of Solution areas which supports customer advice, connecting their business goals to Microsoft solutions.</li></ul></div></div></div></div><div></div><div><div><div>
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.</div></div><div><div><div>
&#60116;</div>Industry leading healthcare</div><div><div>
&#59326;</div>Educational resources</div><div><div>
&#59628;</div>Discounts on products and services</div><div><div>
&#60157;</div>Savings and investments</div><div><div>
&#63586;</div>Maternity and paternity leave</div><div><div>
&#59927;</div>Generous time away</div><div><div>
&#60241;</div>Giving programs</div><div><div>
&#61396;</div>Opportunities to network and connect</div></div></div><div></div><div><div><div>
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.</div></div></div></div><p></p>

Customer Success Account Manager

<div></div><div><h1 class="jobSectionHeader"><b>Customer Success Account Manager</b></h1><div><div><p>
Multiple Locations, Saudi Arabia</p></div></div><p></p><div><div><div><div><br>
Date posted</div><div><b>
Oct 23, 2025</b></div></div></div><div><div><div>
Job number</div><div><b>
1898567</b></div></div></div><div><div><div>
Work site</div><div><b>
3 days / week in-office</b></div></div></div><div><div><div>
Travel</div><div><b>
25-50</b><b> </b><b>%</b></div></div></div><div><div><div>
Role type</div><div><b>
Individual Contributor</b></div></div></div><div><div><div>
Profession</div><div><b>
Customer Success</b></div></div></div><div><div><div>
Discipline</div><div><b>
Customer Success Account Mgmt</b></div></div></div><div><div><div>
Employment type</div><div><b>
Full-Time</b></div></div></div></div><div></div><div><div><div><h3 class="jobSectionHeader"><b>
Overview</b></h3><div><div>
At Small Medium Enterprises and Channel (SME&amp;C), we are leading a high-growth, AI-powered global sales team&mdash;one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry&rsquo;s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&amp;C is more than a sales organization&mdash;it&rsquo;s a culture of innovation, opportunity, and inclusivity. Here, you&rsquo;ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&amp;C can be the next step in your career. Together, we are shaping the future of business.</div><div>
As a CSAM, you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their business value across our Digital Cloud platforms. By leveraging your business acumen, industry perspectives, customer knowledge, and technical expertise you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer outcomes. Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise. This role is flexible in that you can work up to (40%-50%) from home.</div><div>
Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.</div></div></div></div><div><div><h3 class="jobSectionHeader"><b>
Qualifications</b></h3><div></div><div><div>
Required qualifications:</div><ul><li>Bachelor's Degree in Business, Economy, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience</li></ul><div>
o OR Master's Degree in Business, Economy, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience</div><ul><li>Mandatory language skills: Arabic, English;</li><li>In-depth knowledge of the Saudi Arabian IT industry;</li><li>Project and/or program management skills.</li></ul></div></div></div><div></div><div><div><h3 class="jobSectionHeader"><b><br>
Responsibilities</b></h3><div><div>
These are the role core responsibilities:</div><ul><li>Customer Relationship Management: You will develop relationships and influence with key customer stakeholders, that build joint accountability of their defined outcomes and long term trust.</li><li>Customer Success Leadership and Customer Strategy and Growth: You will align planning and execution to priorities that have been agreed on between the customer and Microsoft unlocking tangible customer value.</li><li>You will bring operational rigor to planning and delivery, leveraging resources and investments optimally, to achieve accelerated consumption and usage outcomes.</li><li>Customer Success Leadership - Delivery and Program Management: You will lead the delivery of program planning, execution and customer-facing delivery reviews, and engagement with key customer stakeholders to address agreed-upon customer outcomes and account priorities that deliver ongoing customer success.</li><li>You will initiate conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account and ensure alignment of Microsoft technology and services with the customer goals and objectives.</li></ul></div></div></div></div><div></div><div><div><div>
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.</div></div><div><div><div>
&#60116;</div>Industry leading healthcare</div><div><div>
&#59326;</div>Educational resources</div><div><div>
&#59628;</div>Discounts on products and services</div><div><div>
&#60157;</div>Savings and investments</div><div><div>
&#63586;</div>Maternity and paternity leave</div><div><div>
&#59927;</div>Generous time away</div><div><div>
&#60241;</div>Giving programs</div><div><div>
&#61396;</div>Opportunities to network and connect</div></div></div><div></div><div><div><div>
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.</div></div></div></div><p></p>

Adobe

<div>
 <strong>
  Our Company
  <br/>
  <br/>
 </strong>
 Changing the world through digital experiences is what Adobe&rsquo;s all about. We give everyone&mdash;from emerging artists to global brands&mdash;everything they need to design and deliver exceptional digital experiences! We&rsquo;re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
 <br/>
 <br/>
 We&rsquo;re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
 <br/>
 <br/>
 We are looking for a Customer Success Account Manager to join our team.
 <br/>
 <br/>
 AEM Guides is a new age CMS for technical documents. AEM Guides is used by Fortune-500 companies which publish millions of documents daily using this product. It is a unique opportunity to work in a startup like environment within a large organization where all product functions collaborate closely. Given the
 <br/>
 <br/>
 enterprise business domain and the startup nature of the team, we are growing fast and scaling the product scope and customer base at a very rapid pace
 <br/>
 <br/>
 We are looking for CSAM who will work with our enterprise customers to help them derive the best outcome from the product. In this role, you will partner with the accounts and own the customer success
 <br/>
 <br/>
 <strong>
  In this role
  <br/>
  <br/>
 </strong>
 In this role, you will be responsible to:
 <br/>
 <br/>
 <ul>
  <li>
   Manage client relationships &ndash; especially working remotely to assess client maturity and satisfaction
  </li>
  <li>
   Interact with a broad level of client contacts &ndash; from Technical Writers to CLOs and Directors
  </li>
  <li>
   Present complex information in a clear manner, both written and verbal
  </li>
  <li>
   Manage multiple customers (and engagements) concurrently
  </li>
  <li>
   Identify growth opportunities &ndash; identifying opportunities to both upsell &amp; cross sell on your accounts
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You'll Do
  <br/>
  <br/>
 </strong>
 In this role, you will be responsible to:
 <br/>
 <br/>
 <ul>
  <li>
   Maintain and build on Adobe&rsquo;s relationship with our customers by providing guidance, and advice, on ways to deliver value from the product &ndash; while managing multiple accounts concurrently
  </li>
  <li>
   Serve as a customer-facing advocate internally within the Adobe team &ndash; working to develop the product with insights from our customers
  </li>
  <li>
   Manage delivery plans based on internal KPIs; achieve higher product adoption, customer satisfaction and overall health scores
  </li>
  <li>
   Manage product and technical queries from the customer that occur on your accounts
  </li>
  <li>
   Manage support issues and escalations for your accounts
  </li>
  <li>
   Produce regular status, and quarterly activity reports to Adobe leadership
  </li>
  <li>
   Increase the lifetime value of the Customer through greater advocacy and reference-ability
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Need To Succeed
  <br/>
  <br/>
 </strong>
 To be successful in this role you will possess:
 <br/>
 <br/>
 <ul>
  <li>
   Total Exp should be 12 + Yrs Passion about client satisfaction
  </li>
  <li>
   Willingness to work in the late evening to cater to customers in North America.
  </li>
  <li>
   Manage multiple customers (and engagements) concurrently
  </li>
  <li>
   Exceptional organizational, presentation &amp; communication skills &ndash; both verbal &amp; written.
  </li>
  <li>
   Connecting with multiple customers/accounts in a day/week.
  </li>
  <li>
   Present complex information in a clear manner, both written and verbal
  </li>
  <li>
   Natural fl air for conversations &amp; enjoy talking to customers about Adobe solutions.
  </li>
  <li>
   Exposure to working on Adobe Experience Manager (AEM) will have an advantage to this role.
  </li>
  <li>
   A minimum of 10+ years of demonstrated exceptional customer management
  </li>
  <li>
   A strong empathy for customers AND passion for revenue and growth
  </li>
  <li>
   Strong leadership skills with proven track record to influence inside and outside of the organization
  </li>
  <li>
   Ability to manage/ influence through persuasion, negotiation, and consensus building
  </li>
  <li>
   Analytical and process-oriented mindset supported by excellent communication and presentation skills
   <br/>
   <br/>
  </li>
 </ul>
 Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 <br/>
 <br/>
 Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
</div>


<div><div>We are looking for a highly motivated and passionate Customer Success Account Manager to drive program management for strategic customers that have a significant number of key cross-cloud workload engagements running concurrently. As the CSAM you will drive consumption planning &amp; execution, as well as the acceleration of cloud adoption from Pilot/MVP to production for customer cloud engagements. This will be done by providing cross-engagement oversight, resource orchestration, and blocker escalation, all while operating in close collaboration with key account team unit members and business partners who are supporting customer success.<br>
<br>
The Customer Success Account Manager builds and executes shared plans with customers. Manages customer executive relationships through business reviews, strategic escalations, and administration of customer contracts. Enable customers to use their benefits effectively. Provides direction for other members of the Account Team to develop a deep understanding of their customer&rsquo;s business and technical objectives. Sets priorities for Microsoft to contribute to the customer&rsquo;s success in those areas. Plans the delivery of services to achieve success criteria for top priority solutions and workloads. Provides direction and orchestration related to overseeing and managing the delivery of projects and programs to achieve defined success criteria for prioritized customer solutions and workloads. Develops and executes technical skilling plan to build technical expertise aligned with customer and business priorities.</div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2><div><b>
Customer Relationship Management</b></div><ul><li>Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Develops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and leads orchestration across internal/external stakeholders. Expands customer and partner relationships beyond the current Unified Support contract consumers with a focus on leading the definition of business outcomes and how to align Microsoft strategy to customer business priorities.</li><li>Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Guides and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. Maps internal roles to customer priorities to action the needs of customers and provides input into customer priorities. Holds, maintains, and nurtures internal stakeholder relationships. Influences and challenges senior/executive internal stakeholders. Leads business value conversations at customer executive levels.</li><li>Initiates the gathering of information on the business and Information Technology objectives for customer organizations using partnerships with other account team leaders to identify customer priorities. Partners with Account Team to create a customer success plan and contribute to the shared customer account plan in support of customer objectives specific to the customer's business transformation programs and common to their industry.</li></ul><div></div><div><b><br>
Technical Relevance</b></div><ul><li>Understands, identifies, and aligns Microsoft solutions, and technical capabilities (e.g., Azure, Modern Work, Dynamics) to customer needs and priorities. Leverages broad foundational industry and technical expertise to enable customer success. Identifies complex customer scenarios (e.g., Independent Software Vendors [ISV], cross-cloud, partner) and aligns with technical specialists to identify relevant cross-cloud technology solutions. Strengthens Microsoft's position in the customers' cloud technology marketplace against competitors. Leverages understanding of the customer's technology platform and Microsoft's technology roadmap to enable customer digital transformation.</li></ul><div></div><div><b><br>
Customer Success Leadership</b></div><ul><li>Engages in conversations with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account. Promotes the organizational and customer success strategy with customers. Aligns Microsoft technology and services with the customer's goals and objectives to form a cooperative strategy. Engages in account team planning, promoting business and technical needs for change that challenge customer thinking. Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work. Challenges the customer and influences their strategic decision making, driving the case for change towards improved operational health.</li><li>Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Leverages Microsoft delivery management methodologies, processes, and tools to manage and improve customer operational health. Proactively identifies and mitigates customer blockers by leveraging Microsoft solutions and services, and develops deliverable programs of work. Orchestrates delivery resources to facilitate value realization with a focus on driving operational health. Leads delivery program reviews with internal stakeholders to ensure alignment on customer outcomes and account priorities. Leads escalation management and communications for delivery programs in the customer account.</li><li>Proactively identifies, monitors, and mitigates actual and potential blockers to consumption through data analysis and customer feedback. Mobilizes resources to address actual and potential blockers to consumption, associated issues, and to ensure delivery on Customer Success Plans (CSPs). Holds accountability for identified consumption milestones and their completion. Partners with customers to proactively identify opportunities for growth, optimize usage, and drive adoption. Partners with customers to understand their business objectives, identify opportunities where Microsoft offerings can help achieve those objectives, and aligns Microsoft products and services to agreed-upon customer outcomes and account priorities. Leverages an understanding of the customer's needs and business objectives to identify opportunities where Microsoft can provide added value to maximize retention and minimize churn.</li></ul><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><div><b>
Required/Minimum Qualifications</b></div><ul><li>Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience</li></ul><div>
o OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience</div><div>
o OR equivalent experience.</div><div></div><div><b><br>
Additional or Preferred Qualifications</b></div><ul><li>Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience</li></ul><div>
o OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience</div><div>
o OR equivalent experience.</div><ul><li>5+ years relevant work experience within customer industry.</li><li>Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).</li><li>Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.</li><li>Project Management Institute (PMI) or equivalent Project Management certification.</li><li>Prosci or equivalent certification.</li></ul><br>
<div></div>
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.</div>

Sr. Customer Success Account Manager

<div>
 With over 17,000 employees worldwide, the mission of the Customer Experience &amp; Success (CE&amp;S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft&rsquo;s products and services, ignited by our people and culture. Come join CE&amp;S and help us build a future where customers achieve their business outcomes faster with technology that does more.
 <br/>
 <br/>
 This opportunity will allow you to accelerate your career growth, develop deep business acumen, hone your selling skills, and become adept at deal structuring.
 <br/>
 <br/>
 Are you the tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real?
 <br/>
 <br/>
 As a CSAM, you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes. Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise. This role is flexible in that you can work up to 20% from home.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Customer Relationship Management
  <br/>
  <br/>
 </strong>
 Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Guides and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. Maps internal roles to customer priorities to action the needs of customers and provides input into customer priorities. Holds, maintains, and nurtures internal stakeholder relationships. Influences and challenges senior/executive internal stakeholders. Leads business value conversations at customer executive levels and coaches others to communicate effectively in business value conversations.
 <br/>
 <br/>
 Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Creates, influences, and evolves healthy, strategic relationships with key customer stakeholders, partners, and technical professionals to lead quality solution delivery and health using partnerships with other account team leaders and lead orchestration across internal/external stakeholders. Expands and holds accountability for executive customer and partner relationships with a focus on leading the definition of business outcomes and how to align Microsoft strategy to customer business priorities.
 <br/>
 <br/>
 Synthesizes and combines various insights from their team and customer industry regarding business and Information Technology objectives for customer organizations using partnership with other account team leaders. Identifies customer priorities with shared accountability for the creation of shared customer account plans to support customer objectives specific to the customer's business transformation programs and common to the industry. Provides leadership to the team to execute support and consumption delivery programs. Uses industry trends and program delivery progress to identify priority area to drive customer environmental health outcomes. Shares industry trends with customers in terms of Microsoft current practices for their industry.
 <br/>
 <br/>
 <strong>
  Customer Success Leadership
  <br/>
  <br/>
 </strong>
 Leverages and improves upon methods for identifying, monitoring, and mitigating actual and potential blockers to consumption through data analysis and customer feedback. Mobilizes resources to address actual and potential blockers to consumption, ensure delivery on and continuously refine Customer Success Plans (CSPs), and identify opportunities for consumption optimization. Holds accountability for identified consumption milestones and their completion. Partners with customers to understand their business objectives and priorities, identify cross-selling and add-on opportunities, optimize usage, drive adoption, prioritize Microsoft products and services delivery to meet the most critical agreed-upon customer outcomes and account priorities, and develop and execute CSPs to meet them in order to manage consumption holistically across the entire portfolio. Proactively drives business growth strategies.
 <br/>
 <br/>
 In partnership with key stakeholders and executives, develops and delivers strategic roadmaps for executing program planning and customer-facing program review, prioritizing engagements, and influencing key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Leverages, improves upon, and streamline Microsoft delivery management methodologies, processes, and tools to improve and mitigate risks to customer operational health. Proactively anticipates, identifies, and mitigates customer blockers and risks by leveraging Microsoft solutions and services, and develops deliverable programs of work. Orchestrates delivery resources to facilitate value realization with a focus on driving operational health. Leads delivery program reviews with internal stakeholders to ensure alignment on customer outcomes and account priorities. Leads escalation management and communications for delivery programs in the customer account.
 <br/>
 <br/>
 Drives conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account. Embraces the organizational and customer success strategy to maximize customer's investments and value. Drives and agrees upon a long-term approach to fuel adoption of Microsoft technology and services in alignment with the customer's goals and objectives. Drives account team planning, promoting business and technical needs for change to challenge customer thinking that drives transformation towards modern digital approaches. Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work. Challenges the customer and influences their strategic decision making, driving the case for change towards improved operational health.
 <br/>
 <br/>
 <strong>
  Technical Relevance
  <br/>
  <br/>
 </strong>
 Understands, identifies, and aligns Microsoft solutions, cross-cloud and technical capabilities (e.g., Azure, Modern Work, Dynamics) to expand upon and accelerate customer needs and priorities. Leverages deep foundational industry, technical expertise, and visionary mindset to enable customer success. Articulates cross-cloud technology, solutions, and services in a compelling way to internal and external stakeholders. Evangelizes Microsoft's position in the customers' cloud technology marketplace against competitors. Leverages understanding of the customer's technology platform and Microsoft's technology roadmap to enable customer digital transformation.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Required/minimum qualifications
  </li>
  <ul>
   <li>
    Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Additional Or Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
  </li>
  <li>
   5+ years relevant work experience within customer industry.
  </li>
  <li>
   Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
  </li>
  <li>
   Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
  </li>
  <li>
   Project Management Institute (PMI) or equivalent Project Management certification.
  </li>
  <li>
   Prosci or equivalent certification.
   <br/>
   <br/>
  </li>
 </ul>
 Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
</div>


Forcepoint

<div><div>Who is Forcepoint?</div><div></div><div>
Forcepoint simplifies security for global businesses and governments. Forcepoint&rsquo;s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you&rsquo;re in the right place; we want you to bring your own energy to help us create a safer world. All we&rsquo;re missing is you!</div><div></div><div>
Responsibilities:</div><ul><li>
Manage a diverse portfolio of customer accounts from signature to renewal.</li><li>
Accountable for ensuring customers achieve their desired outcomes and value from their Forcepoint investments by working with Onboarding, Professional Services, Tech Support, and Partners.</li><li>
 Build and maintain relationships and trust at executive and technical staff levels within customer accounts</li><li>
Partner with Account team, Sales Operations, Executive sponsors and other key Forcepoint stakeholders to ensure alignment with driving value and retention of customer accounts</li><li>
Monitor customer utilization and health scores. Create Success/Action Plans to address at risk accounts.</li><li>
Conduct regular customer meetings and account reviews.</li><li>
Analyze data to improve customer experience and identify expansion opportunities.</li><li>
Comply with Success KPI tracking in tools such as Salesforce, Gainsight.</li><li>
Provide quarterly forecast for renewals and expansion opportunities. Own renewal opportunities to closure.</li><li>
Contract Management and Renewals Negotiations</li></ul><div></div><div>
Core Competencies:</div><ul><li>
Commitment: Passionate about customer satisfaction and their results. Do what you say you will do.</li><li>
Communication: Ability to communicate effectively at all levels, including Executive leadership, both as a presenter and an active listener</li><li>
Presentation: Proficient in presenting to Executive and Technical levels within customer accounts; achieve strong engagement from the audience.</li><li>
Service Orientation: Demonstrated ability to provide world-class service and support through effective task management and issue ownership.</li><li>
Cross-Functional Thinking: Ability to manage, understand, and prioritize multiple functions (service, technical, relationship) simultaneously.</li><li>
Process Orientation: Strong drive to follow and improve processes to ensure consistent outputs.</li><li>
Creativity: Ability to solve problems creatively, including stepping outside of process when necessary.</li><li>
Attention to Detail: Care about the little things for your customer, and also capture information correctly and accurately.</li><li>
Technical: Ability to learn Forcepoint products and articulate how it solves customer&rsquo;s business needs</li><li>
Account Expansion: Ability to drive the expansion of the Forcepoint footprint with existing accounts.</li></ul><div></div><div>
Education and Experience:</div><ul><li>
Proven track record of successfully managing and developing accounts is required</li><li>
Experience in managing a set of accounts with responsibility of value creation, retention quota, and identifying expansion opportunities is required.</li><li>
Experience working in a Success or Renewals position in a high-tech organization is required, preferably cybersecurity</li><li>
PC literate with knowledge of Salesforce, Gainsight,MS Office applications or similar technologies.</li><li>
Self-driven, results-oriented with a positive outlook and a clear focus on high quality and business success.</li><li>
A natural forward planner who challenges themselves on their own performance.</li><li>
Demonstrable proficiency in communication skills.</li><li>
Able to demonstrate success and experience in a customer facing environment.</li><li>
Able to work with minimum supervision on key customer facing tasks</li></ul><div></div><div><i>
Don&rsquo;t meet every single qualification? Studies show people are hesitant to apply if they don&rsquo;t meet all requirements listed in a job posting. Forcepoint is focused on building an inclusive and diverse workplace &ndash; so if there is something slightly different about your previous experience, but it otherwise aligns and you&rsquo;re excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team.</i></div><div></div><div><i>
The policy of Forcepoint is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.</i></div><div></div><div><i>
Forcepoint is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company&rsquo;s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to </i><div><i>recruiting@forcepoint.com</i></div><i>.</i></div><div></div><div><i>
Applicants must have the right to work in the location to which you have applied.</i></div></div>

Soluis

<div><p><b>Customer Success/ Account Manager- UAE</b></p>
<p><b>
Based Dubai or RAK with travel across UAE</b></p>
<p><b>
Permanent/ Full time contractor</b></p>
<p><b>
Salary dependent on experience: Base + OTE</b></p><p></p><p><br>
At Soluis we create engaging experiences beyond the boundaries of imagination that deliver a positive and lasting impact. We work with world leading organisations, focusing on real estate, leveraging appropriate technology to engage audiences using real-time games platforms delivering across the entire range of xR platforms.</p><p></p><p><b><br>
Due to growth, we are seeking a proactive Customer Success / Account Manager to manager our client relationships, ensuring smooth adoption and high-value outcomes across virtual twins, immersive installations, and real-estate visualisation solutions. You&rsquo;ll act as the client&rsquo;s trusted partner &mdash; managing ongoing support and success for existing clients while also helping showcase our solutions to potential new clients in person.</b></p><p></p><p><b><br>
You will:</b></p>
<ul>
<li>Serve as the first point of contact for existing clients, translating design intent into actionable guidance for visualisation teams.</li>
<li>Host Unreal Engine virtual twin sessions, immersive demos, and workshops</li>
<li>Capture client feedback, document decisions, and feed actionable insights into workflows and roadmaps.</li>
<li>Draft proposals and scopes, providing fast, clear turnarounds for client requests.</li></ul><br>
<p></p>
<p><b>
You have:</b></p>
<ul>
<li>3&ndash;6 years of experience in client success, account management, or project-side client partnerships within <b>architecture, real estate, or creative media production.</b></li>
<li>Hands-on experience with Unreal Engine, immersive environments, or XR/AV setups.</li>
<li>Strong stakeholder management, facilitation, and presentation skills, especially in-person demos.</li>
<li>Technical fluency to bridge client design teams and production workflows.</li>
<li>A degree in a relevant field (Architecture, Engineering, Interactive Media) or equivalent experience.</li></ul><br>
<p></p>
<p>
With experience of working in the UAE, you should have fluent written and spoken English and a driving licence.</p><p></p><p><br>
We look forward to hearing from you</p>
<p>
#LI-Remote</p></div>

Customer Success/ Account Manager- UAE

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Customer Success/ Account Manager- UAE