Customer Success/ Account Manager- UAE

Customer Success/ Account Manager- UAE

Based Dubai or RAK with travel across UAE

Permanent/ Full time contractor

Salary dependent on experience: Base + OTE

At Soluis we create engaging experiences beyond the boundaries of imagination that deliver a positive and lasting impact. We work with world leading organisations, focusing on real estate, leveraging appropriate technology to engage audiences using real-time games platforms delivering across the entire range of xR platforms.

Due to growth, we are seeking a proactive Customer Success / Account Manager to manager our client relationships, ensuring smooth adoption and high-value outcomes across virtual twins, immersive installations, and real-estate visualisation solutions. You’ll act as the client’s trusted partner — managing ongoing support and success for existing clients while also helping showcase our solutions to potential new clients in person.

You will:

• Serve as the first point of contact for existing clients, translating design intent into actionable guidance for visualisation teams.
• Host Unreal Engine virtual twin sessions, immersive demos, and workshops
• Capture client feedback, document decisions, and feed actionable insights into workflows and roadmaps.
• Draft proposals and scopes, providing fast, clear turnarounds for client requests.

You have:

• 3–6 years of experience in client success, account management, or project-side client partnerships within architecture, real estate, or creative media production.
• Hands-on experience with Unreal Engine, immersive environments, or XR/AV setups.
• Strong stakeholder management, facilitation, and presentation skills, especially in-person demos.
• Technical fluency to bridge client design teams and production workflows.
• A degree in a relevant field (Architecture, Engineering, Interactive Media) or equivalent experience.

With experience of working in the UAE, you should have fluent written and spoken English and a driving licence.

We look forward to hearing from you

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