customer success analyst

FIRST ADVANTAGE

<div>The Customer Success Analyst acts as a liaison to First Advantage's large screening accounts and various internal departments such as Sales, Operations, and Billing for FA's Technology/Financial verticals. The Customer Success Analyst needs to have attention to detail, a sense of urgency, customer empathy, and the ability to communicate effectively both internally and externally. Responsible for analyzing customer data, identifying trends, and providing actionable insights to drive customer retention, satisfaction, and overall success. As they will be working with various sized clients, different Customer Success Managers, Sales Reps and/or members of the Operations team to maintain, build out and report to ensure customer satisfaction.<br>
<br>
<b>Responsibilities:</b><ul><li>
Working on daily tasks in collaboration with the Customer Success Managers/Directors and Operations. Tasks will involve various CSA roles and responsibilities such as Account Set Up task, Account Support task, Client Escalation Task (QC, emails, etc), and special initiatives.</li><li>
Perform report research and analysis for internal and external customers. Ensure that reports and information requests are delivered on time and that SLA's are met. Monitor, enter, update, and close Service Center tickets.</li><li>
Provide and maintain in-depth working knowledge of all client verification/processing guidelines (SOP/Matrix).</li><li>
Prepare, analyze, and determine trends for monthly account reviews. Ensure that client fact sheets are kept current and relevant. Create a program overview outline document for all assigned accounts including maintaining client Partnership Logs.</li><li>
Obtain first-hand customer information and makes recommendations for improvements to products, services, and reporting.</li><li>
Deliver departmental and customer training as required. Create tools and job aids to ensure that customer needs are met. Extensive knowledge of all FA Products and Services.
</li><li>Perform other duties as assigned by management.</li></ul><br>
<b>
What You May Need to be Successful:</b><ul><li>
High School Diploma or GED, or Equivalent work experience.</li><li>
3+ years of customer service experience, including direct interactions with external customers.</li><li>
Microsoft Office products (Outlook, PowerPoint, Word, and Excel)</li><li>
Siebel, Salesforce or equivalent CRM system</li><li>
Strong analytical skills with the ability to interpret complex data sets and draw meaningful conclusions.</li><li>
Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.</li><li>
Organizational skills and strong attention to detail</li><li>
Ability to multi-task and manage daily assignments.</li><li>
Sense of urgency to meet client deadlines.</li><li>
Highly responsive and adaptable to evolving priorities.</li><li>
Ability to work and thrive in a dynamic team environment as well as act independently.</li></ul><p>
United States Equal Opportunity Employment:</p>
<p>First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.</p><p>
</p><p>tXhqFQ2rlc</p></div>

Customer Success Analyst - First Advantage (Bangalore/Mumbai)

Restaurant365

<div><div>The Sr. Business Analyst, Professional Services and Digital Success owns and evolves the Customer Success technology ecosystem, establishing standards, frameworks, and operating models that enable consistent, scalable delivery across Professional Services and Digital Success. This role leads complex, cross-functional initiatives and ensures solutions remain effective as business needs grow and change.</div>
<h3 class="jobSectionHeader"><b>How you'll add value:
</b></h3><ul><li>Deep understanding of Customer Success, from internal processes to the customer journey through the lens of the customer experience</li><li>
Fluency in engagement models - high-touch vs low/tech-touch, pooled CSM models, &ldquo;white glove&rdquo; vs self-serve programs</li><li>
Provides functional leadership across Professional Services, Digital Success, and technical teams by defining and documenting standards, best practices, and repeatable approaches that guide how solutions are designed and implemented to ensure consistency and scalability across teams</li><li>
Establishes and documents &ldquo;we want better onboarding&rdquo; into standardized onboarding playbooks, journeys, and system patterns that are reused across teams to ensure consistent customer experiences at scale</li><li>
Owns the end-to-end implementation and ongoing evolution of the Professional Services, onboarding, and Digital Success operating model through technology, ensuring scalability, adoption, and continuous improvement across teams</li><li>
Maintains sustained ownership of complex, multi-team initiatives, ensuring solutions continue to meet evolving business needs and are adopted consistently over time</li><li>
Engage directly with the Professional Services and Digital Success teams to gather, analyze, and document requirements and feedback</li><li>
Partner closely with the Digital Success PM, gathering requirements and operationalize project templates, playbooks, customer-facing layouts, journeys, and other technical components</li><li>
Maintain and prioritize a backlog of enhancements, integrations, templates, and new builds based on impact and effort</li><li>
Acts as the hands-on technology owner for PSA and Digital Success platforms, responsible for implementation, configuration, administration, and long-term system health</li><li>
Support object and field administration, including security and access for users and customers</li><li>
Familiarity with CRM integrations and other integrations to create a cohesive techstack</li><li>
Other duties as assigned</li></ul><h3 class="jobSectionHeader"><b>
What you'll need to be successful in this role:
</b></h3><ul><li>8-12 years of relevant experience, including proven experience as a Business Analyst or in a similar role with demonstrated growth and proficiency</li><li>
Bachelor&rsquo;s degree in Business, Information Technology, or a related field</li><li>
Strong understanding of technical capabilities and business processes in SaaS B2B environments</li><li>
Demonstrable experience with Professional Services, Customer Success, and Digital Success functions and tools</li><li>
Experience with PSA or project/work management tools (e.g., Rocketlane, Kantata, Certinia, Smartsheet, Asana, Monday, etc.)</li><li>
Experience with customer hubs (Gainsight, Totango, Catalyst, EverAfter, in-product guides, etc.)</li><li>
Technical experience with CS/GTM tools such as Gong, Gainsight, ChurnZero, Freshdesk, Certinia, Intacct, etc.</li><li>
Motivated, high-potential performer with demonstrated ability to influence and lead diverse teams and stakeholders</li><li>
Self-directed with the ability to solve complex problems and successfully manage ambiguity and unexpected change</li><li>
Excellent communication and interpersonal skills, with the ability to work directly with stakeholders in collaborative initiatives</li><li>
Exceptional analytical and problem-solving skills</li></ul></div>

Sr. Business Analyst, Professional Services & Digital Success

Know your ability

<p><b>Job Title: Insights Analyst</b></p><p>Schedule: 5 Days a Week | Rotational Shifts | Rotational Week Off</p><p>Experience: 3&ndash;6 Years</p><p>CTC- 12 LPA</p><p><b>Required Skills &amp; Experience Must-Haves</b></p><ul><li>3&ndash;6+ years of experience in Customer Success, Product Management, Business</li></ul><p>Analysis, CX/Support Ops, or a similar analytical role.</p><ul><li>Strong analytical and problem-solving abilities.</li></ul><ul><li>Experience interpreting customer usage data, dashboards, and support insights.</li></ul><ul><li>Skilled in preparing structured documentation and presenting insights to stakeholders.</li></ul><ul><li>Effective cross-functional communication and ability to influence without authority.</li></ul><ul><li>Comfort working with AI tools for analysis and workflow enhancement.</li></ul><p><b>Preferred</b></p><ul><li>Background in SaaS or subscription-based product environments.</li></ul><ul><li>Experience with support systems such as Zendesk, Intercom, or Freshdesk.</li></ul><ul><li>Exposure to product-led growth, onboarding, or customer journey mapping.</li></ul><ul><li>Understanding of metrics such as adoption, churn risk, activation rates, and</li></ul><p>feature usage.</p><p>Job Types: Full-time, Permanent</p><p>Pay: ₹535,558.57 - ₹1,201,499.37 per year</p><p>Benefits:</p><ul><li>Health insurance</li><li>Paid sick time</li><li>Provident Fund</li><li>Work from home</li></ul><p>Work Location: In person</p>

Insights Analyst | 12LPA

Siemens Digital Industries Software

<div>
 We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation&mdash; helping innovative global manufacturers design better products, faster! With the resources of a large company, and the energy of a software start-up, we have fun together while creating a world class software portfolio. Our culture encourages creativity, welcomes fresh thinking, and focuses on growth, so our people, our business, and our customers can achieve their full potential.
 <br/>
 <br/>
 Are you enthusiastic about turning data into actionable insights? Do you enjoy collaborating with cross-functional teams to solve complex problems? Do you thrive in building automated processes that transform how organizations make decisions? Do you excel at creating dashboards that tell compelling stories through data?
 <br/>
 <br/>
 Then you are the perfect candidate to join our Software business as a Business Intelligence Analyst in our innovative data-driven customer success team.
 <br/>
 <br/>
 Position Overview
 <br/>
 <br/>
 You will join a newly formed data science team focused that provides immediate return on investment by delivering critical insights to our Sales and Customer Success teams.
 <br/>
 <br/>
 This key role supports the team by:
 <br/>
 <br/>
 <ul>
  <li>
   Creating insightful dashboards to support a sophisticated customer health scoring system. Our primary mission is establishing a robust warning system that identifies at-risk customers and enables proactive intervention. This role will be key for creating a data-driven customer success practice across our SaaS portfolio. You will empower our sales and customer success teams with timely insights to prevent churn and identify expansion opportunities.
  </li>
  <li>
   Creating and managing existing key dashboards used by end-users across the Global Sales, Customer Success, Customer Support, and Professional Services organization(s).
   <br/>
   <br/>
  </li>
 </ul>
 You will work within a small, high-impact technical team comprised of Data Architect and Data Scientists to build the integrations, processes, and visualizations that will transform our approach to customer success.
 <br/>
 <br/>
 Your initial focus will be on implementing a manual warning system that can quickly deliver value, while also laying the groundwork for future automation.
 <br/>
 <br/>
 An ideal candidate will have strong data analysis skills combined with technical expertise in building dashboards and data pipelines within a SaaS environment. This role will be working at the intersection of data science, customer success, and sales enablement to drive measurable outcomes for our organization. It is imperative that this individual contributor can communicate effectively and collaborate with internal global customers to successfully deploy insightful analytics for the business.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Dashboard
  </li>
  <li>
   Create comprehensive and insightful dashboards that offer actionable insights to sales teams
  </li>
  <li>
   Build reliable data pipelines between various sources and our analytics platforms
  </li>
  <li>
   Dashboard + Data security and governance administrator
  </li>
  <li>
   Perform data cleansing, transformation, and replication to ensure high-quality inputs for the Customer Health Index and other key data sources used by the organization
  </li>
  <li>
   Continuously improve dashboards and reports based on user feedback and evolving business needs
  </li>
  <li>
   Data-Related:
  </li>
  <li>
   Define and develop data products by specific use cases in our data aggregation platform
  </li>
  <li>
   Work closely with the Data Scientist to operationalize analytical models and algorithms
  </li>
  <li>
   Document data flows, definitions, and processes to ensure sustainability and scalability
  </li>
  <li>
   Cross-Functional and Requirements Gathering:
  </li>
  <li>
   Develop and implement a manual warning system for at-risk customers that can be quickly operationalized
  </li>
  <li>
   Define and establish how and where customer health information will be visible to different stakeholders
  </li>
  <li>
   Collaborate with sales teams to ensure the data insights meet their immediate needs and enhance their workflows
  </li>
  <li>
   Find patterns in customer data that can inform success strategies and expansion opportunities
   <br/>
   <br/>
  </li>
 </ul>
 Work Environment
 <br/>
 <br/>
 <ul>
  <li>
   This job is a hybrid role that requires you to be in the Siemens Pune office for at least three days each week.
  </li>
  <li>
   You must work according to the US time zones for at least three days each week.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Knowledge/Skills, Education, And Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Computer Science, Data Science, Data Analytics, or related field
  </li>
  <li>
   3+ years demonstrated ability in data analysis, business intelligence, or related role in a SaaS environment
  </li>
  <li>
   Strong knowledge and experience with Business Intelligence Applications, such as Tableau, CRM Analytics, and/or PowerBI
  </li>
  <li>
   Strong SQL skills and experience with Snowflake or similar cloud data platforms
  </li>
  <li>
   Python proficiency with experience in data manipulation and analysis
  </li>
  <li>
   Experience developing dashboards that deliver actionable business insights
  </li>
  <li>
   Knowledge of ETL processes and data pipeline development
  </li>
  <li>
   Experience working with sales and customer success teams to deliver data-driven insights
  </li>
  <li>
   Familiarity with customer health metrics and SaaS business models
  </li>
  <li>
   Understanding of data cleansing and quality assurance methodologies
  </li>
  <li>
   Exceptional work ethic towards data-driven decision making and process improvement
  </li>
  <li>
   Strong analytical thinking and problem-solving capabilities
  </li>
  <li>
   Superb communication skills with ability to translate technical concepts to business partners
  </li>
  <li>
   Self-motivated with ability to work independently in a fast-paced environment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience with Salesforce CRM, Certinia, and Gainsight (or similar customer success platforms)
  </li>
  <li>
   Knowledge of pandas, data frames, and other Python data science libraries
  </li>
  <li>
   Experience with establishing data products in an enterprise environment
  </li>
  <li>
   Experience in data transformation using dbt, Alteryx, Tableau Prep, or similar tools
  </li>
  <li>
   Background in customer success operations or SaaS product analytics
  </li>
  <li>
   Experience working with globally distributed teams
  </li>
  <li>
   Salesforce or Tableau certifications desired, but optional
   <br/>
   <br/>
  </li>
 </ul>
 We offer a role with responsibility, independence, and the possibility to contribute proactively. You will be joining a dynamic team of data and SaaS experts with a highly innovative approach. We foster a teamwork culture with room for individual development, impact, and career growth.
 <br/>
 <br/>
 Why us?
 <br/>
 <br/>
 Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.
 <br/>
 <br/>
 A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!
 <br/>
 <br/>
 Siemens Software. Transform the Everyday
 <br/>
 <br/>
 #SWSaaS
 <br/>
 <br/>
</div>


Business Intelligence Analyst

Siemens

<div><div><div><div><div><div><b>Job ID
</b></div><div>488164
</div></div><div><div><b>Posted since
</b></div><div>18-Dec-2025
</div></div><div><div><b>Organization
</b></div><div>Digital Industries
</div></div><div><div><b>Field of work
</b></div><div>Strategy
</div></div><div><div><b>Company
</b></div><div>Siemens Industry Software (India) Private Limited
</div></div><div><div><b>Experience level
</b></div><div>Mid-level Professional
</div></div><div><div><b>Job type
</b></div><div>Full-time
</div></div><div><div><b>Work mode
</b></div><div>Office/Site only
</div></div><div><div><b>Employment type
</b></div><div>Permanent
</div></div><div><div><b>Location(s)
</b></div><div><ul><li>Pune - Maharashtra - India
</li></ul></div></div></div></div></div><div></div><div><div><div><div><div><div><p>We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation&mdash; helping innovative global manufacturers design better products, faster! With the resources of a large company, and the energy of a software start-up, we have fun together while creating a world class software portfolio. Our culture encourages creativity, welcomes fresh thinking, and focuses on growth, so our people, our business, and our customers can achieve their full potential.</p><p>
Are you enthusiastic about turning data into actionable insights? Do you enjoy collaborating with cross-functional teams to solve complex problems? Do you thrive in building automated processes that transform how organizations make decisions? Do you excel at creating dashboards that tell compelling stories through data?</p><p>
Then you are the perfect candidate to join our Software business as a Business Intelligence Analyst in our innovative data-driven customer success team.</p><p>
Position Overview</p><p>
You will join a newly formed data science team focused that provides immediate return on investment by delivering critical insights to our Sales and Customer Success teams.</p><p>
This key role supports the team by:</p><ul><li>
Creating insightful dashboards to support a sophisticated customer health scoring system. Our primary mission is establishing a robust warning system that identifies at-risk customers and enables proactive intervention. This role will be key for creating a data-driven customer success practice across our SaaS portfolio. You will empower our sales and customer success teams with timely insights to prevent churn and identify expansion opportunities.</li><li>
Creating and managing existing key dashboards used by end-users across the Global Sales, Customer Success, Customer Support, and Professional Services organization(s).</li></ul><p>
You will work within a small, high-impact technical team comprised of Data Architect and Data Scientists to build the integrations, processes, and visualizations that will transform our approach to customer success.</p><p>
Your initial focus will be on implementing a manual warning system that can quickly deliver value, while also laying the groundwork for future automation.</p><p>
An ideal candidate will have strong data analysis skills combined with technical expertise in building dashboards and data pipelines within a SaaS environment. This role will be working at the intersection of data science, customer success, and sales enablement to drive measurable outcomes for our organization. It is imperative that this individual contributor can communicate effectively and collaborate with internal global customers to successfully deploy insightful analytics for the business.</p><p>
Responsibilities</p><ul><li>
Dashboard</li><li>
Create comprehensive and insightful dashboards that offer actionable insights to sales teams</li><li>
Build reliable data pipelines between various sources and our analytics platforms</li><li>
Dashboard + Data security and governance administrator</li><li>
Perform data cleansing, transformation, and replication to ensure high-quality inputs for the Customer Health Index and other key data sources used by the organization</li><li>
Continuously improve dashboards and reports based on user feedback and evolving business needs</li><li>
Data-Related:</li><li>
Define and develop data products by specific use cases in our data aggregation platform</li><li>
Work closely with the Data Scientist to operationalize analytical models and algorithms</li><li>
Document data flows, definitions, and processes to ensure sustainability and scalability</li><li>
Cross-Functional and Requirements Gathering:</li><li>
Develop and implement a manual warning system for at-risk customers that can be quickly operationalized</li><li>
Define and establish how and where customer health information will be visible to different stakeholders</li><li>
Collaborate with sales teams to ensure the data insights meet their immediate needs and enhance their workflows</li><li>
Find patterns in customer data that can inform success strategies and expansion opportunities</li></ul><p>
Work Environment</p><ul><li>
This job is a hybrid role that requires you to be in the Siemens Pune office for at least three days each week.</li><li>
You must work according to the US time zones for at least three days each week.</li></ul><p>
Required Knowledge/Skills, Education, and Experience</p><ul><li>
Bachelor's degree in Computer Science, Data Science, Data Analytics, or related field</li><li>
3+ years demonstrated ability in data analysis, business intelligence, or related role in a SaaS environment</li><li>
Strong knowledge and experience with Business Intelligence Applications, such as Tableau, CRM Analytics, and/or PowerBI</li><li>
Strong SQL skills and experience with Snowflake or similar cloud data platforms</li><li>
Python proficiency with experience in data manipulation and analysis</li><li>
Experience developing dashboards that deliver actionable business insights</li><li>
Knowledge of ETL processes and data pipeline development</li><li>
Experience working with sales and customer success teams to deliver data-driven insights</li><li>
Familiarity with customer health metrics and SaaS business models</li><li>
Understanding of data cleansing and quality assurance methodologies</li><li>
Exceptional work ethic towards data-driven decision making and process improvement</li><li>
Strong analytical thinking and problem-solving capabilities</li><li>
Superb communication skills with ability to translate technical concepts to business partners</li><li>
Self-motivated with ability to work independently in a fast-paced environment</li></ul><p>
Preferred Qualifications</p><ul><li>
Experience with Salesforce CRM, Certinia, and Gainsight (or similar customer success platforms)</li><li>
Knowledge of pandas, data frames, and other Python data science libraries</li><li>
Experience with establishing data products in an enterprise environment</li><li>
Experience in data transformation using dbt, Alteryx, Tableau Prep, or similar tools</li><li>
Background in customer success operations or SaaS product analytics</li><li>
Experience working with globally distributed teams</li><li>
Salesforce or Tableau certifications desired, but optional</li></ul><p>
We offer a role with responsibility, independence, and the possibility to contribute proactively. You will be joining a dynamic team of data and SaaS experts with a highly innovative approach. We foster a teamwork culture with room for individual development, impact, and career growth.</p><p>
Why us?</p><p>
Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.</p><p>
A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!</p><p>
Siemens Software. Transform the Everyday</p><p>
#LI-PLM</p><p>
#LI-Hybrid</p><p>
#SWSaaS</p></div></div></div></div></div></div></div><p></p>

Mastercard

<div>
 <strong>
  Our Purpose
  <br/>
  <br/>
 </strong>
 <em>
  Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
  <br/>
  <br/>
 </em>
 <strong>
  Title And Summary
  <br/>
  <br/>
 </strong>
 Sr. Specialist &ndash; Regional Customer Success Operations, Services
 <br/>
 <br/>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.
 <br/>
 <br/>
 Our Regional Customer Success teams play a crucial role in ensuring our customers achieve their desired outcomes while maximizing the value of our products and services. As advocates for customer experience, this team is accountable for a strong onboarding experience, providing ongoing strategic support, and fostering long-term relationships.
 <br/>
 <br/>
 They work collaboratively with cross-functional teams to address customer needs, gather feedback on product improvements, develop tailored strategies that enhance customer satisfaction and retention, build customer advocacy to support our B2B marketing campaigns and create leads for value expansion for our Business Development teams. By focusing on proactive engagement and personalized service with our customers, the team is dedicated to driving customer value and contributing to the overall growth of the organization.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 Are you passionate about building scalable operations that empower customer-facing teams to deliver exceptional value? Join Mastercard&rsquo;s Services Customer Success team as a Customer Success Operations Sr. Specialist. In this role, you&rsquo;ll help shape the future of customer success operations across a global, growing organization. You&rsquo;ll support the development of tools, processes, and insights that enable our teams to deliver consistent, high-impact customer experiences.
 <br/>
 <br/>
 The Sr. Specialist of Services Global Customer Success Operations reports to the Customer Success Lead within the APAC and will support in the development and delivery of strategic priorities for Customer Success within Mastercard Services. The primary focus of the role will be to support best-in-class Customer Success Operations Mastercard Services&rsquo; business. You will be working within the region to enable common operating models and playbooks across CS teams, including developing flexible frameworks for key tools and customer segmentation strategies, creating a strong measurement framework of metrics and KPIs to evaluate performance and provide actionable insights to our colleagues.
 <br/>
 <br/>
 <strong>
  Responsibilities Will Include
  <br/>
  <br/>
 </strong>
 Strategy &amp; Process Design
 <br/>
 <br/>
 <ul>
  <li>
   Support the execution of the Customer Success (CS) Operations roadmap for Mastercard Services
  </li>
  <li>
   Partner with leadership to define and evolve playbooks, risk detection, segmentation strategies, and engagement frameworks; with clear tracking of outcomes
  </li>
  <li>
   Support the implementation of scalable CS practices across diverse product lines and customer segments
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Systems &amp; Tools
 <br/>
 <br/>
 <ul>
  <li>
   Support the configuration and adoption of Gainsight and other systems in the CS tech stack (e.g., Salesforce, Tableau)
  </li>
  <li>
   Implement integrated workflows that support white-glove, scaled, and digital CS motions
  </li>
  <li>
   Collaborate with internal teams to train, support adoption, and collect feedback to prioritize enhancements and ensure seamless user experiences
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Metrics &amp; Insights
 <br/>
 <br/>
 <ul>
  <li>
   Track KPIs to measure CS performance and customer health
  </li>
  <li>
   Build dashboards and reports for stakeholders ranging from executives to front-line teams
  </li>
  <li>
   Track leading indicators of positive outcomes and perform analysis to identify trends that enable action
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Collaboration &amp; Enablement
 <br/>
 <br/>
 <ul>
  <li>
   Work with Product, Value Enablement, and Program teams to embed CS metrics into broader business KPIs
  </li>
  <li>
   Champion CS best practices across the organization and support change management initiatives
  </li>
  <li>
   Conduct research on emerging trends (e.g., AI in CS) to inform strategy and innovation
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  All About You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer Success Operations or related role experience with an understanding of CS strategy and execution
  </li>
  <li>
   Proven ability to design scalable processes and translate technical capabilities into business value
  </li>
  <li>
   Strong verbal and written communication skills to effectively convey the vision, goals, and progress of customer success initiatives
  </li>
  <li>
   Ability to work globally and cross-functionally; persuasive through influence with stakeholders to gain buy-in for customer success strategies
  </li>
  <li>
   Strong analytical skills with experience in reporting, dashboards, and performance metrics to drive customer success outcomes
  </li>
  <li>
   Experience integrating with other technology solutions in the customer success space (e.g. Gainsight, Salesforce, Tableau, etc.) to create seamless and easy-to-use processes
  </li>
  <li>
   Takes a high degree of ownership, optimizing processes to enhance efficiency and fostering a culture of excellence and continuous improvement
  </li>
  <li>
   Experience in managing organizational changes, training colleagues, and ensuring adoption of new processes and technologies including AI
  </li>
  <li>
   Passionate about delivering for our customers; always exhibits &amp; champions a customer-centric mentality
  </li>
  <li>
   Experience with Gainsight or similar CS platforms, a plus
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Corporate Security Responsibility
  <br/>
  <br/>
 </strong>
 All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
 <br/>
 <br/>
 <ul>
  <li>
   Abide by Mastercard&rsquo;s security policies and practices;
  </li>
  <li>
   Ensure the confidentiality and integrity of the information being accessed;
  </li>
  <li>
   Report any suspected information security violation or breach, and
  </li>
  <li>
   Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.
  </li>
 </ul>
</div>


Sr. Specialist – Regional Customer Success Operations, Services

Cardinal Health

<div><p>Job Description</p><p><b><i>
What Customer Success contributes to Cardinal Health</i></b><br>
<br>
Commercial Technologies manages the enterprise's portfolio of commercial technologies to maximize the business value of the technologies and enhance the customer experience. This function creates strategies for the portfolio and innovative solutions based on relationships with business leaders, develops back-end solutions and capabilities, and improves the front-end experience.<br>
<br>
Customer Success analyzes customer experiences on the company's commercial technologies and platforms and integrates customer perspectives and data into the design and management of commercial technologies. This job family interfaces with Customer Service and Marketing teams to gather and represent the voice of the customer and recommends enhancements to commercial technologies based on insights, working closely with User Experience Design professionals.</p><p>
The Customer Experience Engineer supports various clinical applications, translates business requirements into technical specifications, maintains relationships with the development and business teams, and drives standard business processes. The engineer should understand business priorities and the relative importance of their projects. This engineer should be able to identify multiple approaches to problem solving and recommend the best-case solution. Furthermore, an engineer must possess strong technical acumen with the ability to translate information and research into non-technical language as necessary to effectively communicate across teams, customers, and clients.</p><p><b><i><br>
Responsibilities</i></b>:</p><ul><li>
Assist frontline analysts with escalation and resolution of complex technical issues reported by customers</li><li>
Interact with Product Owners and Development Teams to become proficient with both business purpose and customer workflows as well as the backend technical architecture of our applications.</li><li>
Proactively develop and maintain technical knowledge in specialized area(s), remaining up to date on current trends and best practices</li><li>
Translate requirements, produce feasibility reports and design solutions to improve productivity and efficiency</li><li>
Manage flow of data between Cardinal Health, its customers and other 3rd Party vendors.</li><li>
Coordinate and report on project progress, obstacles and accomplishments to key Business and IT stakeholders.</li></ul><p><b><i><br>
Qualifications</i></b></p><ul><li>
2-4 years of experience, preferred</li><li>
Bachelor's degree in related field, or equivalent work experience, preferred</li><li>
Must be flexible with being in office based on location or team needs</li><li>
Must participate in testing activities outside of normal working hours</li><li>
Must be willing to visit customer sites</li><li>
Windows OS (all versions) and Microsoft Office expert, preferred</li><li>
Hardware and Networking proficiency, preferred</li><li>
Experience with tablets and printers</li><li>
Understanding of DNS server and basic IP routing, preferred</li><li>
Windows Server (Server 2008 and up) familiarity preferred</li><li>
General knowledge of EDI</li><li>
Experience with healthcare or pharmacy workflows or IT software, preferred</li><li>
Experience with EMR / EHR, pharmacy management software, and/or healthcare billing software, preferred</li><li>
Ability to communicate free of technical language to the business and end-user</li><li>
Demonstrate strong analytical and project management skills</li><li>
Demonstrate IT knowledge and expertise in the areas being developed or enhanced</li><li>
Strong collaboration, multi-tasking, and organization skills</li><li>
Strong oral and written English communication skills</li><li>
Demonstrate thorough knowledge of the industry and trends</li></ul><p></p><p><b><i><br>
What is expected of you and others at this level</i></b></p><ul><li>
Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks</li><li>
Works on projects of moderate scope and complexity</li><li>
Identifies possible solutions to a variety of technical problems and takes action to resolve</li><li>
Applies judgment within defined parameters</li><li>
Receives general guidance and may receive more detailed instruction on new projects</li><li>
Work reviewed for sound reasoning and accuracy</li></ul><p></p><p><b>
Anticipated salary range: </b>$ 68,500-$88,020</p><p><b>
Bonus eligible: </b>No</p><p><b>
Benefits:</b> Cardinal Health offers a wide variety of benefits and programs to support health and well-being.</p><ul><li>
Medical, dental and vision coverage</li><li>
Paid time off plan</li><li>
Health savings account (HSA)</li><li>
401k savings plan</li><li>
Access to wages before pay day with myFlexPay</li><li>
Flexible spending accounts (FSAs)</li><li>
Short- and long-term disability coverage</li><li>
Work-Life resources</li><li>
Paid parental leave</li><li>
Healthy lifestyle programs</li></ul><p><b>
Application window anticipated to close:</b> 1/18/2026*if interested in opportunity, please submit application as soon as possible.</p><p>
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate&rsquo;s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.</p><p><i>
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.</i></p>
<p><i>Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.</i></p></div>

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