customer success analyst

8byte

<div>
 
 About The Role
 
 
 
 We are seeking a proactive and driven
 
 Customer Success Analyst
 
 to be the primary point of contact for our institutional and investor clients. This role is fundamental to maximizing customer value, driving product adoption, and ensuring client satisfaction within the complex FinTech landscape.
 
 
 You will play a critical role in the post-sales journey, leveraging data to analyze client health and proactively manage relationships. This is an excellent opportunity for a
 
 young, sharp professional
 
 with a passion for finance and technology to thrive in a high-growth
 
 startup environment
 
 .
 
 
 
 What You&rsquo;ll Do (Key Responsibilities)
 
 
 
 <ul>
 <li>
 Client Relationship Management: Act as the trusted advisor for a portfolio of clients, ensuring they successfully onboard, adopt, and maximize their use of 8 Byte&rsquo;s AI-powered financial tools.
 </li>
 <li>
 Proactive Engagement: Conduct regular check-ins, business reviews, and training sessions to maintain high levels of client engagement and address potential roadblocks early.
 </li>
 <li>
 Success Metrics &amp; Data Analysis: Monitor key customer health metrics (e.g., usage patterns, feature adoption, churn risk) and analyze data to identify opportunities for intervention and expansion.
 </li>
 <li>
 Feedback Loop: Collect and synthesize client feedback, serving as the voice of the customer internally to inform product development, marketing, and sales strategies.
 </li>
 <li>
 Issue Resolution: Work closely with the Engineering and Product teams to efficiently triage, track, and resolve complex technical and operational client issues.
 </li>
 <li>
 Process Improvement: Help document and standardize best practices for the Customer Success function as the company scales.
 
 
 </li>
 </ul>
 What You&rsquo;ll Bring
 
 
 <ul>
 <li>
 1&ndash;2 years of professional experience in Customer Success, Account Management, Client Services, or a similar customer-facing role, preferably within the FinTech, SaaS, or BFSI (Banking, Financial Services, and Insurance) sector.
 </li>
 <li>
 FinTech Expertise: Proven knowledge and understanding of financial products, investment tools, or lending processes is highly preferred.
 </li>
 <li>
 Tool Proficiency: Experience using CRM tools (e.g., Salesforce, HubSpot) and basic data analysis skills. Exposure to JIRA or similar ticketing/project management tools is a major plus.
 </li>
 <li>
 Communication &amp; Empathy: Exceptional verbal and written communication skills with a demonstrated ability to manage client expectations and build strong, trusting relationships.
 </li>
 <li>
 Startup Mindset: A proactive, high-ownership attitude with comfort working in a fast-paced startup environment where roles are dynamic and quick adaptation is key.
 </li>
 <li>
 Education: Bachelor&rsquo;s degree in Finance, Business Administration, Economics, or a related field.
 
 
 </li>
 </ul>
 What You&rsquo;ll Get
 
 
 <ul>
 <li>
 Competitive pay and meaningful ESOPs (Stock Options).
 </li>
 <li>
 Health insurance and wellness perks.
 </li>
 <li>
 Direct impact on product adoption and growth in a high-value, AI-driven sector.
 </li>
 <li>
 Unparalleled learning and career advancement opportunities within a rapidly scaling company.
 </li>
 <li>
 A smart team building real AI solutions for BFSI.
 
 
 </li>
 </ul>
 Work Mode
 
 
 This is a full-time,
 
 in-office role (Bangalore, 5 days/week)
 
 . We believe the best customer relationships are fostered when we work together!
 
 
 Skills: customer,data,jira,fintech,account management,data analysis,bfsi
</div>

Customer Success Analyst

LinkedIn

<div>
 
 Company Description
 
 
 
 LinkedIn is the world&rsquo;s largest professional network, built to help members of all backgrounds and experiences achieve more in their careers. Our vision is to create economic opportunity for every member of the global workforce. Every day our members use our products to make connections, discover opportunities, build skills and gain insights. We believe amazing things happen when we work together in an environment where everyone feels a true sense of belonging, and that what matters most in a candidate is having the skills needed to succeed. It inspires us to invest in our talent and support career growth. Join us to challenge yourself with work that matters.
 
 
 
 Job Description
 
 
 
 This is a 12 months fixed term contract role
 
 
 At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.As a Customer Success Analyst, you will partner closely with internal partners to ensure our largest corporate customers realise the maximum value from their investment into LinkedIn&rsquo;s Talent Solutions products. You will partner with the Sales and Customer Success teams deliver strategic and operational data asks, ultimately supporting customer relationships. This is a highly collaborative role, which requires excellent analysis skills, organization, prioritization, clear communication, stakeholder management, and an interest in developing your technical skillset.
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Maintains a detailed knowledge of LinkedIn&rsquo;s products and the impact they can have for our customers.
 </li>
 <li>
 Assists in the process of creating customer value and operational reviews including project management of the process, providing analytical insights, consolidating format, proofreading, and pulling standard reports.
 </li>
 <li>
 Completes report creation for customers using multiple systems to help customers understand the impact of LinkedIn partnership.
 </li>
 <li>
 Works cross-functionally with internal LinkedIn partners (Sales, CSM, Insights, etc.) in support of customer value demonstration/ ROI goals.
 </li>
 <li>
 Helps design and sustain account team organizational systems in partnership with cross-functional partners (i.e., creation/management of team communication channels, etc.).
 </li>
 <li>
 Uses advanced analysis skills (SQL, pivot tables, formulas, and x-lookups) to compile multiple data reports.
 </li>
 <li>
 Partners closely with CSMs to prioritize projects based on customer maturity.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Basic Qualifications:
 
 
 <ul>
 <li>
 2+yrs in data analysis/reporting role
 </li>
 <li>
 Experience with Microsoft suite of products (Excel, PowerPoint, Word, SharePoint etc.)
 </li>
 <li>
 Working experience with SQL
 
 
 
 </li>
 </ul>
 Preferred Qualifications:
 
 
 <ul>
 <li>
 Data and Insights-driven; able to synthesize data and help communicate the &ldquo;so what&rdquo; to a customer.
 </li>
 <li>
 Strong cross-functional partnership experience.
 </li>
 <li>
 Past work experience within a fast-paced environment.
 </li>
 <li>
 Experience synthesizing data and insights together for a client presentation.
 </li>
 <li>
 Experience working within Excel, PowerBI, and/or Tableau.
 </li>
 <li>
 Experience leading/managing a project and associated deliverable work.
 </li>
 <li>
 Excellent verbal and written communication skills with the ability to document and communicate with internal and external resources.
 </li>
 <li>
 Highly detail-oriented and organized with ability to effectively prioritize and multi-task.
 </li>
 <li>
 Exceptional attention to detail to ensure accuracy and effective execution of all projects and tasks undertaken.
 
 
 
 </li>
 </ul>
 Suggested Skills:
 
 
 <ul>
 <li>
 SQL
 </li>
 <li>
 Powerpoint
 </li>
 <li>
 Data Analytics
 </li>
 <li>
 Problem solving
 </li>
 <li>
 Data story telling
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 India Disability Policy
 
 
 
 LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
 
 
 
 Global Data Privacy Notice for Job Candidates
 
 
 
 Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
 
 
 
 India Disability Policy
 
 
 
 LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
 
 
 
 Global Data Privacy Notice for Job Candidates
 
 
 
 Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
 
 
</div>

Customer Success Analyst (12 months contract)

Osmos

<div>
 
 
 Who We Are:
 
 Osmos, a B2B SaaS company founded by ex-Amazon ad-tech experts, is revolutionizing retail media with an AI-powered operating system that increases retailer profitability (by up to 7% of sales) and delivers superior ROAS for brands. By enabling Tier 1 retailers and marketplaces worldwide to activate more brands and leverage advanced targeting, we help them secure a lasting competitive edge.
 
 
 
 
 
 
 Your Impact:
 
 
 
 We are looking for a data-driven and strategically-minded Business Analyst to join our Customer Success team. In this role, you will transform customer data into actionable insights, helping our Customer Success Managers optimize customer experience, adoption, and retention.
 
 
 
 
 
 
 What You'll Do:
 
 
 
 
 Data Analysis &amp; Insights
 
 
 <ul>
 <li>
 Perform in-depth analysis of customer and campaign data to identify trends, patterns, and optimization opportunities.
 </li>
 <li>
 Structure and manage large data sets using
 
 
 Python, BigQuery, and Excel
 
 
 to ensure accuracy and usability.
 </li>
 <li>
 Generate actionable insights that improve campaign performance, customer experience, and retention.
 </li>
 <li>
 Create and maintain dashboards/reports to track performance metrics tied to revenue and success outcomes.
 </li>
 </ul>
 
 
 Campaign Optimization
 
 
 <ul>
 <li>
 Partner with Customer Success Managers to analyze campaign data, assess performance, and recommend optimization strategies.
 </li>
 <li>
 Measure campaign effectiveness against defined KPIs and provide insights to improve ROAS and client satisfaction.
 </li>
 </ul>
 
 
 Collaboration &amp; Stakeholder Engagement
 
 
 <ul>
 <li>
 Partner with Customer Success Managers, Product, Sales, and Operations teams to align insights with business priorities.
 </li>
 <li>
 Support quarterly business reviews (QBRs) with data-driven insights for key accounts.
 </li>
 <li>
 
 Translate business requirements into clear, actionable data insights and reports.
 
 </li>
 </ul>
 
 
 Process Improvement &amp; Reporting
 
 
 <ul>
 <li>
 Recommend and implement process improvements and automation opportunities within Customer Success operations.
 </li>
 <li>
 Ensure data integrity, consistency, and accuracy across reporting systems.
 </li>
 </ul>
 
 
 
 
 
 You'll Thrive If You Have:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Business, Data Analytics, Information Systems, or related field.
 </li>
 <li>
 1&ndash;3 years of experience in a Business Analyst or Data Analyst role (preferably in SaaS/B2B environment).
 </li>
 <li>
 Proficiency in Python, BigQuery, Excel, Data Analysis.
 </li>
 <li>
 Strong analytical thinking and ability to translate data into business insights.
 </li>
 <li>
 Excellent communication and stakeholder management skills.
 </li>
 <li>
 Ability to work independently and collaboratively in a fast-paced environment.
 </li>
 </ul>
 
 
 
 
 
 Why Choose Osmos?
 
 
 <ul>
 <li>
 
 Startup Energy, Enterprise Scale:
 
 Fast-paced innovation with global ambition
 </li>
 <li>
 
 Revolutionize Retail Marketing:
 
 Be at the forefront of AI-powered solutions
 </li>
 <li>
 
 Meaningful Contribution:
 
 Directly impacts major brands' success
 </li>
 <li>
 
 No Red Tape:
 
 Autonomy and empowerment to drive results
 </li>
 <li>
 
 Growth &amp; Fun:
 
 Continuous learning in a vibrant, collaborative culture
 </li>
 <li>
 
 Competitive Rewards:
 
 We value your expertise and offer strong compensation
 </li>
 </ul>
 
 
 
 
 
 Ready to champion Business Analyst ? Apply now.
 
 
 
 
</div>

Business Analyst

Mastercard

<div>Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Analyst
Job Title: Senior Analyst, Value Enablement &amp; Optimization 
Job Summary 
 
The Senior Analyst, Value Enablement &amp; Optimization, will lead the development of data-driven frameworks, tools, and strategies aimed at optimizing value delivery across Pricing, Pre-Sales Enablement, and Customer Success. This role requires a combination of strategic thinking and technical expertise to build scalable solutions aligned with Mastercard's growth objectives. The ideal candidate will be a clear communicator, a collaborative team player, and an innovative problem solver who is passionate about driving impactful insights. Experience in the payments industry will be a strong plus. 
 
________________________________________ 
Key Responsibilities 
Strategic Support 
<ul><li>Design and implement value enablement frameworks that optimize pricing strategies, enhance pre-sales propositions, and ensure customer success.</li><li>Collaborate with global and regional teams to tailor solutions that meet regional business needs and align with Mastercard's objectives.</li><li>Provide data-driven insights and recommendations to optimize pricing, pre-sales strategies, and customer success outcomes.</li><li>Develop frameworks, project structures, and presentations to communicate key strategic initiatives.</li><li>Conduct data integrity checks and ensure quality and reliability in data used for analysis.</li><li>Translate complex business problems into analytical solutions that support strategic decision-making.</li></ul>
Technical Leadership 
<ul><li>Lead the development of advanced analytics tools, such as ROI calculators and value dashboards, to measure and optimize business performance.</li><li>Utilize Python, SQL, and BI tools (e.g., Tableau, Power BI) for data analysis, modeling, and visualization.</li><li>Create dynamic, interactive dashboards to provide stakeholders with actionable insights.</li><li>Integrate AI/ML models to enhance the accuracy and efficiency of analytical tools (good-to-have, not mandatory).</li><li>Drive process efficiency and scalability through automation and advanced analytics techniques.</li></ul>
Value Enablement Initiatives 
<ul><li>Develop frameworks for measuring and tracking customer value realization.</li><li>Design predictive models and real-time insights to create tailored customer solutions and business cases.</li><li>Build self-service analytics tools to empower stakeholders with actionable insights.</li><li>Encourage a culture of innovation by promoting participation in Sandbox challenges and regular brainstorming sessions.</li><li>Develop flexible and agile solutions based on a deep understanding of business goals and market context.</li></ul>
Revenue Optimization 
<ul><li>Identify and implement strategies to optimize revenue through data-driven analysis.</li><li>Track performance metrics and identify opportunities to improve alignment with revenue goals.</li><li>Develop tools to track realized ROI and customer outcomes, providing diagnostics for further optimization.</li></ul>
Collaboration &amp; Team Enablement 
<ul><li>Collaborate with cross-functional teams to ensure smooth execution of strategic initiatives and projects.</li><li>Foster a collaborative and innovative environment, promoting knowledge sharing and teamwork.</li><li>Lead working sessions to drive alignment and productivity within the team.</li><li>Provide mentorship and feedback to support team members' professional development.</li><li>Lead internal training and enablement efforts on analytics tools and methodologies.</li></ul>
Stakeholder Management 
<ul><li>Manage and implement roadmaps for strategic projects, ensuring alignment with business priorities.</li><li>Engage regularly with stakeholders, ensuring effective communication of project progress and addressing escalations.</li><li>Lead standups and project meetings, ensuring clear articulation of agendas, action items, and next steps.</li></ul>
________________________________________ 
Qualifications 
Experience 
<ul><li>5+ years of experience in analytics, data science, pricing strategy, customer success, or related fields, ideally within the payments, financial services, or technology sectors (experience in payments industry is a strong plus).</li><li>Proven track record of developing and scaling data-driven tools and frameworks with measurable outcomes.</li><li>Experience in using Python, SQL, and BI tools (e.g., Tableau, Power BI) for building analytics solutions.</li><li>Experience integrating AI/ML models to enhance predictive insights and automate workflows is a good-to-have.</li><li>Proficient in Microsoft Excel and PowerPoint for data analysis, reporting, and presentation development.</li></ul>
Skills 
<ul><li>Strong technical acumen with the ability to design and implement advanced analytics and visualization solutions.</li><li>Exceptional analytical and problem-solving skills, with the ability to derive actionable insights from complex data sets.</li><li>Clear and concise communication skills, with the ability to translate technical insights into business impact for both technical and non-technical stakeholders.</li><li>Ability to work collaboratively within cross-functional teams and promote a knowledge-sharing environment.</li><li>Deep understanding of pricing strategies, customer success enablement, and revenue optimization principles.</li></ul>
Education 
<ul><li>Bachelor&rsquo;s degree in Data Science, Computer Science, Business Analytics, Economics, Finance, or a related field.</li><li>Advanced degrees (MBA, Master&rsquo;s, or certifications in analytics, data science) are preferred.</li></ul>
Corporate Security Responsibility 
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:<ul><li>
Abide by Mastercard&rsquo;s security policies and practices;</li><li>
Ensure the confidentiality and integrity of the information being accessed;</li><li>
Report any suspected information security violation or breach, and</li><li>
Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.</li></ul></div>

Senior Analyst

<div>
 
 Our Purpose
 
 
 
 
 Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
 
 
 
 
 Title And Summary
 
 
 
 Senior Analyst
 
 
 Job Title: Senior Analyst, Value Enablement &amp; Optimization
 
 
 
 Job Summary
 
 
 
 The Senior Analyst, Value Enablement &amp; Optimization, will lead the development of data-driven frameworks, tools, and strategies aimed at optimizing value delivery across Pricing, Pre-Sales Enablement, and Customer Success. This role requires a combination of strategic thinking and technical expertise to build scalable solutions aligned with Mastercard's growth objectives. The ideal candidate will be a clear communicator, a collaborative team player, and an innovative problem solver who is passionate about driving impactful insights. Experience in the payments industry will be a strong plus.
 
 
 ________________________________________
 
 
 Key Responsibilities
 
 
 Strategic Support
 
 
 <ul>
 <li>
 Design and implement value enablement frameworks that optimize pricing strategies, enhance pre-sales propositions, and ensure customer success.
 </li>
 <li>
 Collaborate with global and regional teams to tailor solutions that meet regional business needs and align with Mastercard's objectives.
 </li>
 <li>
 Provide data-driven insights and recommendations to optimize pricing, pre-sales strategies, and customer success outcomes.
 </li>
 <li>
 Develop frameworks, project structures, and presentations to communicate key strategic initiatives.
 </li>
 <li>
 Conduct data integrity checks and ensure quality and reliability in data used for analysis.
 </li>
 <li>
 Translate complex business problems into analytical solutions that support strategic decision-making.
 
 
 
 </li>
 </ul>
 Technical Leadership
 
 
 <ul>
 <li>
 Lead the development of advanced analytics tools, such as ROI calculators and value dashboards, to measure and optimize business performance.
 </li>
 <li>
 Utilize Python, SQL, and BI tools (e.g., Tableau, Power BI) for data analysis, modeling, and visualization.
 </li>
 <li>
 Create dynamic, interactive dashboards to provide stakeholders with actionable insights.
 </li>
 <li>
 Integrate AI/ML models to enhance the accuracy and efficiency of analytical tools (good-to-have, not mandatory).
 </li>
 <li>
 Drive process efficiency and scalability through automation and advanced analytics techniques.
 
 
 
 </li>
 </ul>
 Value Enablement Initiatives
 
 
 <ul>
 <li>
 Develop frameworks for measuring and tracking customer value realization.
 </li>
 <li>
 Design predictive models and real-time insights to create tailored customer solutions and business cases.
 </li>
 <li>
 Build self-service analytics tools to empower stakeholders with actionable insights.
 </li>
 <li>
 Encourage a culture of innovation by promoting participation in Sandbox challenges and regular brainstorming sessions.
 </li>
 <li>
 Develop flexible and agile solutions based on a deep understanding of business goals and market context.
 
 
 
 </li>
 </ul>
 Revenue Optimization
 
 
 <ul>
 <li>
 Identify and implement strategies to optimize revenue through data-driven analysis.
 </li>
 <li>
 Track performance metrics and identify opportunities to improve alignment with revenue goals.
 </li>
 <li>
 Develop tools to track realized ROI and customer outcomes, providing diagnostics for further optimization.
 
 
 
 </li>
 </ul>
 Collaboration &amp; Team Enablement
 
 
 <ul>
 <li>
 Collaborate with cross-functional teams to ensure smooth execution of strategic initiatives and projects.
 </li>
 <li>
 Foster a collaborative and innovative environment, promoting knowledge sharing and teamwork.
 </li>
 <li>
 Lead working sessions to drive alignment and productivity within the team.
 </li>
 <li>
 Provide mentorship and feedback to support team members' professional development.
 </li>
 <li>
 Lead internal training and enablement efforts on analytics tools and methodologies.
 
 
 
 </li>
 </ul>
 Stakeholder Management
 
 
 <ul>
 <li>
 Manage and implement roadmaps for strategic projects, ensuring alignment with business priorities.
 </li>
 <li>
 Engage regularly with stakeholders, ensuring effective communication of project progress and addressing escalations.
 </li>
 <li>
 Lead standups and project meetings, ensuring clear articulation of agendas, action items, and next steps.
 
 
 
 </li>
 </ul>
 ________________________________________
 
 
 
 Qualifications
 
 
 
 Experience
 
 
 <ul>
 <li>
 5+ years of experience in analytics, data science, pricing strategy, customer success, or related fields, ideally within the payments, financial services, or technology sectors (experience in payments industry is a strong plus).
 </li>
 <li>
 Proven track record of developing and scaling data-driven tools and frameworks with measurable outcomes.
 </li>
 <li>
 Experience in using Python, SQL, and BI tools (e.g., Tableau, Power BI) for building analytics solutions.
 </li>
 <li>
 Experience integrating AI/ML models to enhance predictive insights and automate workflows is a good-to-have.
 </li>
 <li>
 Proficient in Microsoft Excel and PowerPoint for data analysis, reporting, and presentation development.
 
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Strong technical acumen with the ability to design and implement advanced analytics and visualization solutions.
 </li>
 <li>
 Exceptional analytical and problem-solving skills, with the ability to derive actionable insights from complex data sets.
 </li>
 <li>
 Clear and concise communication skills, with the ability to translate technical insights into business impact for both technical and non-technical stakeholders.
 </li>
 <li>
 Ability to work collaboratively within cross-functional teams and promote a knowledge-sharing environment.
 </li>
 <li>
 Deep understanding of pricing strategies, customer success enablement, and revenue optimization principles.
 
 
 
 </li>
 </ul>
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Data Science, Computer Science, Business Analytics, Economics, Finance, or a related field.
 </li>
 <li>
 Advanced degrees (MBA, Master&rsquo;s, or certifications in analytics, data science) are preferred.
 
 
 
 </li>
 </ul>
 
 Corporate Security Responsibility
 
 
 
 All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
 
 
 <ul>
 <li>
 Abide by Mastercard&rsquo;s security policies and practices;
 </li>
 <li>
 Ensure the confidentiality and integrity of the information being accessed;
 </li>
 <li>
 Report any suspected information security violation or breach, and
 </li>
 <li>
 Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.
 </li>
 </ul>
</div>

Restaurant365

<div><div>Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365&rsquo;s culture is focused on empowering team members to produce top-notch results while elevating their skills. We&rsquo;re constantly evolving and improving to make sure we are and always will be &ldquo;Best in Class&rdquo; ... and we want that for you too!</div><div></div><div> 
The Business Applications Analyst will focus on supporting the Go-To-Market organization&rsquo;s Customer 360 strategic operations. This role is dedicated to creating clean, intuitive user experiences across the Salesforce ecosystem, data normalization, seamless data flow through optimized 3rd party integrations, and supporting high impact processes directly related to the customer journey. This role will transform how our Go-to-Market teams interact with data by designing role-specific interfaces that surface the most relevant customer information at the right time, enabling our GTM teams to deliver an exceptional customer experience.</div>
<h3 class="jobSectionHeader">How you'll add value:
</h3><ul><li>Ongoing collaboration with each GTM team to understand where their workflows contribute to the customer journey to assist in fully maximizing their ability to execute these workflows effectively</li><li>
Identify and improve inefficiencies in the Salesforce UI/UX by leveraging the full range of Salesforce feature functionality to surface the right data at the right time, increasing user adoption</li><li>
Support RevOps by managing standard data normalization and duplicate data prevention in Salesforce</li><li>
Execute on field structure redefinition to standardize help text, descriptions, data types, and other attributes to ensure scalable object modeling and metadata framework is maintained</li><li>
Support the automation of data integration from GTM tools such as Gong, Zoominfo, Clay</li><li>
Collaborate with Customer Success to identify and improve the team&rsquo;s ability to work quickly and efficiently through high impact processes</li><li>
Create detailed process flow diagrams, data process documentation, and configuration specifications for UI/UX.</li><li>
Manage stakeholder expectations and communicate timelines, risks, and dependencies clearly.</li><li>
Facilitate user acceptance testing and coordinate feedback incorporation into final deliverables.</li><li>
Present stakeholders with documentation to include content to enable them to train users on new solutions being delivered.</li><li>
Other duties as assigned.</li></ul><h3 class="jobSectionHeader">
What you'll need to be successful in this role:
</h3><ul><li>3-5 years of experience on the Salesforce platform.</li><li>
Strong understanding of Salesforce platform capabilities</li><li>
Proficiency in Sales cloud data models, object and field best practices, and integrations required</li><li>
Experience with configuring the Salesforce user interface and user experience</li><li>
Excellent communication and presentation skills with ability to work effectively with technical and non-technical stakeholders.</li><li>
Strong analytical and problem-solving abilities with attention to detail.</li><li>
Experience with Agile/Scrum methodologies and project management principles.</li><li>
Salesforce Administrator and App Builder strongly preferred.</li><li>
Experience with third-party application configuration a plus.</li></ul><h3 class="jobSectionHeader">
R365 Team Member Benefits &amp; Compensation</h3><ul><li>
This position has a salary range of $96,160 - $144,240 per year. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
</li><li>Comprehensive medical benefits, 100% paid for employee</li><li>
401k + matching</li><li>
Equity Option Grant</li><li>
Unlimited PTO + Company holidays</li><li>
Wellness initiatives</li></ul> 
<div></div><ul><li>
#BI-Remote</li></ul><div>
#LI-LH1</div><div></div><div> 
DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.</div></div>

Business Applications Analyst

<div>ADP is hiring a Deal Desk Analyst within our Commercial Operations Center of Excellence (CoE) 
 
*This is a hybrid role based out of our Maitland, FL, or Tempe, AZ offices. Qualified candidates must live within commutable distance to one of these locations. *
This is a highly customer centric, engaging, and instrumental role in driving early-stage customer success within the Human Resources Outsourcing (HRO) organization. We are seeking an individual who has high-energy, likes to win, and thrives where things move fast, and deadlines must be hit without exception. You will serve as a trusted advisor to Sales teams and work directly with Clients in their post-sales onboarding and transition to ADP.
Responsibilities:
<ul><li>Collect and review PEO Health and benefits new business prospect applications for accuracy and completeness, maintains an activity tracking log and interacts with clients.</li>
<li>Manage and validate client data and work directly with sales, broker, and implementation teams to ensure accurate collection of key documentation.</li>
<li>Responsibilities include structuring PEO deals in CRM, performing due-diligence and analysis of customer onboarding requirements, handling and collecting PEO health and benefits new business prospect applications for accuracy and completeness, knowledge of federal/state/local guidelines, and more.</li>
<li>Manage client expectations, internal communications, and relationships.</li>
<li>Responsible for gathering and reviewing new hire packets, benefit enrollment forms, garnishments, 401k, flex, accrual information, payroll register etc. to ensure the client&rsquo;s on-boarding process is handled in a timely manner and compliant with Sales and Service customer onboarding policies/procedures.</li>
<li>Facilitate problem resolution for client employees and/or contacts directly or by partnering with the appropriate department.</li>
<li>Ability to work independently and meet individual &amp; team KPIs.</li>
<li>Work independently to resolve challenges and provide creative solutions to sales&rsquo; issues and questions</li>
<li>Demonstrated organizational skills like the ability to multi-task, set priorities, and follow up in a timely manner</li>
<li>Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience</li>
</ul>Qualifications Required:
<ul><li>A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:</li>
<li><ul><li>At least 3-5 years of business operations, customer operations, sales operations experience or systems integration environment</li>
<li>Prior experience in customer success/customer onboarding operations are a plus</li>
</ul></li></ul>Preferred Qualifications:
Preference will be given to candidates who have the following:
<ul><li>Ownership mindset, making the customer top priority, curiosity and high ethical standards.</li>
<li>Excellent interpersonal and relationship management skills.</li>
<li>Excellent written and verbal communication skills, along with organizational and time management.</li>
<li>Strong Excel, Sales Enablement Tools (CRM, GONG, Seismic, etc.), MSWord and PowerPoint skills.</li>
<li>Meticulous oriented with strong analytical skills and judgement/decision-making ability.</li>
<li>Ability to work in a fast-paced, performance-based environment and meet deadlines.</li>
<li>Work independently and proactively drive issues to resolution.</li>
<li>Knowledge of HR and Payroll industry tools and best-practices are also a plus.</li>
</ul>A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion &amp; Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP&rsquo;s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP&rsquo;s culture and our full set of values.</div>

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