customer success director

Informatica

<br><b>
 Senior Customer Success Manager </b><br><p>We are looking for a Senior Customer Success Manager based in Dubai (United Arab Emirates) to join our growing team as an individual contributor.</p>
<p>You will report to the Senior Director, Customer Success and be part of the Customer Success Team in Dubai, a group dedicated to delivering exceptional customer outcomes through data-driven solutions. This is hybrid schedule model position.</p><b>
 Your Role Responsibilities? Here's What You'll Do </b><br><p>As the primary post-sale contact, you will use your deep customer and product knowledge to drive adoption, maximize value, and build long-term strategic partnerships. Your key responsibilities include:</p>
<ul> <li>Developing trusted advisor relationships with executive sponsors to align Informatica's solutions with business goals.</li> <li>Tracking and reporting on implementation and adoption milestones for customer executives.</li> <li>Promoting product capabilities and identifying upsell and cross-sell opportunities.</li> <li>Demonstrating advanced features to deliver measurable business outcomes.</li> <li>Designing ROI metrics to quantify solution impact.</li> <li>Proactively addressing customer needs, adoption risks, and renewal strategies to boost retention.</li> <li>Managing escalations and collaborating with internal teams across functions.</li> <li>Preparing success reports and maintaining thorough documentation of customer interactions.</li> <li>Experience making customers feel valued through quality service.</li> </ul><b>
 What We'd Like to See </b><br><ul> <li>Proven experience managing complex customer accounts and driving adoption in a customer success or related role.</li> <li>Strong understanding of customers' industry, decision-making process, business objectives, and strategic priorities.</li> <li>Communicates ideas clearly, builds alignment across teams, and negotiates effectively with senior leaders.</li> <li>Collaborates effectively across teams, builds support for ideas, and helps guide projects toward successful outcomes.</li> <li>Solid knowledge of hybrid software deployment, data warehousing, databases, and/or business intelligence solutions.</li> <li>Background in customer-facing roles with a strong focus on customer satisfaction and utilization improvement.</li> <li>Fluent in English with mandatory proficiency in Arabic.</li> </ul><b>
 Role Essentials </b><br><ul> <li>Minimum of 5+ years relevant professional experience in customer success or similar field.</li> <li>BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience</li> <li>Minimum 8+ years of relevant professional experience</li> </ul><br>

Principal Customer Success Manager

RightRez (A Mize Company)

<div>
 The
 <strong>
  Senior Director of Operations
 </strong>
 will play a critical leadership role, driving operational excellence and ensuring our customers receive consistent, high-quality service. This individual will lead Customer Success, Customer Support, and Implementations, working closely with the CEO and cross-functional leaders to scale processes, improve retention, and support product adoption.
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 This is a high-impact, strategic, and hands-on role for a senior operator who thrives in a fast-growing, customer-centric SaaS environment.
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  Key Responsibilities
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  Operational Leadership
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  <li>
   Lead, mentor, and develop the Customer Success, Customer Support, and Implementations teams.
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   Establish and refine operational processes to improve service delivery, customer onboarding, and issue resolution.
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   Set KPIs, track performance, and ensure teams are aligned with company goals.
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   Foster a culture of accountability, ownership, and continuous improvement.
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  </li>
 </ul>
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  Customer Success &amp; Retention
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   Oversee Customer Success strategy to drive renewals, satisfaction, and long-term partnerships.
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   Implement best-in-class playbooks for onboarding, adoption, upsell readiness, and lifecycle management.
  </li>
  <li>
   Build strong executive relationships with customers and serve as an escalation point for strategic accounts.
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  </li>
 </ul>
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  Customer Support Operations
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   Ensure high-quality, timely, and efficient support delivery with measurable SLAs and customer experience metrics.
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   Optimize support workflows, tiering, documentation, and knowledge base practices.
  </li>
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   Lead initiatives to improve resolution times, reduce ticket volume, and enhance support automation.
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  </li>
 </ul>
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  Implementations &amp; Project Delivery
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   Own the end-to-end implementation framework for new customers.
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   Ensure projects are delivered on time, within scope, and with exceptional customer experience.
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   Partner with Product and Engineering to address onboarding challenges and streamline integrations.
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  Cross-Functional Leadership
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   Collaborate closely with Product, Engineering, and Sales to ensure strong alignment between customer needs and product development.
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   Inform roadmap decisions with customer insights, usage patterns, and operational trends.
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   Represent Operations leadership in executive discussions and strategic planning.
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  </li>
 </ul>
 Requirements:
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 <ul>
  <li>
   5+ years of experience in Operations, Customer Success, or Service Delivery roles within SaaS, travel tech, or enterprise software.
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   3+ years of experience managing leaders or multi-disciplinary teams.
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   Proven success scaling post-sales operations in a high-growth environment.
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   Strong knowledge of customer lifecycle management, support operations, and implementation methodologies.
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   Data-driven decision-maker with strong analytical and process-improvement skills.
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   Excellent communication, executive presence, and relationship-building skills.
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   Experience working remotely and leading distributed teams.
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   Travel industry or GDS/automation experience with flights &mdash; strong advantage.
  </li>
 </ul>
</div>


Senior Director of Operations

Paradox

<div><p><b>Your work days are brighter here.
</b></p><p></p><p>We&rsquo;re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we&rsquo;re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you&rsquo;ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We&rsquo;re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you&rsquo;ll do meaningful work with Workmates who&rsquo;ve got your back. In return, we&rsquo;ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you&rsquo;ve found a match in Workday, and we hope to be a match for you too.
</p><p></p><p><b>About the Team
</b></p>Customer Success is a key role to ensure Workday&rsquo;s customer happiness and success. The team are key players in the support of our customers on their Workday journey.
<br>
<br>
They are advisors and facilitators to our customers, partnering with Services and Product management to help customers achieve maximum value from Workday.
<br>
<br>
They are responsible for handling a number of customers, supporting them through regular checkpoints and developing meaningful relationships representing Workday's offering to our clients in cooperation with our Customer base team.
<p></p><p><b>About the Role
</b></p><p></p><p>The Customer Success Manager (CSM) is Workday&rsquo;s bridge between our Professional Services and Production Services teams. As a CSM, you will advocate on behalf of Workday customers and take a team-based approach to helping customers succeed with Workday. You will work directly with customers
<br>
to improve their overall user experience, working one-on-one with customers who request a more personalised dialogue beyond the already established one-to-many communication channels. You will be accountable for the overall customer wellbeing by supervising customer health, driving customer adoption, supporting the billable areas of the business, and acting as a partner concern point for customer issues. You will be a part of an excellent Services team, working across the META region, having control of your own schedule and customer interactions.
</p><p></p><p><b>What you&rsquo;ll be doing:
</b></p><ul><li>This role will support our customers who have deployed Workday HCM and Financial applications. For this reason we are particularly keen to speak with candidates with ERP and/or Financials experience.
</li><li>Building a trusted advisor relationship across the customer's organisation, from Executive Sponsors to day-to-day contacts, that work to ensure customers are getting value from our products and services.
</li><li>Being a liaison between product management and the customer with a focus on communicating the Workday innovation roadmap and how the roadmap will influence customer activities.
</li><li>Crafting success plans that outline their critical success factors, metrics for success, potential issues, and provide recommendations.
</li><li>Working closely with Professional Services and Sales to identify new opportunities and facilitate transitions following initial or follow-on deployments.
</li><li>Supervising and facilitating the adoption of our solution features and their overall business needs as they relate to our products.
</li>Improving customer relationships as needed for prospect references.<br>
<li>
<br>
</li></ul><p></p><p><b>About You
</b></p><p></p><p><b>Basic Qualifications
</b></p><ul><li>Proven experience and functional domain expertise with Financial Management or ERP.
</li><li>6+ years of project management experience with Human Capital Management, Financial Management, Planning and/or Payroll application system implementation.
</li></ul><p></p><p><b>Other Qualifications
</b></p><ul><li>Experience in a customer facing services role (consulting and/or account management) that includes issue resolution and customer concern management at both the business owner and executive levels.
</li><li>Experience working as a Customer Success Manager or similar client facing role for a SaaS company
</li><li>Consulting experience either as an internal consultant or with a consulting/software company desired.
</li><li>Proven track record of collaborating and building positive relationships with customers especially at the Executive level and engage across corporate functions (ie. Sales, Managing Partners, Marketing, Customer Support, Professional Services, and Product Management).
</li><li>Excellent verbal and written communication skills, including the ability to chair meetings or host webinars.
</li><li>Ability to travel up to 35%
</li><li>Proficiency in English essential and fluency in Arabic is strongly preferred
</li></ul><p></p><p>Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
</p><p></p><p>Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
</p><p></p><p><b>Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!</b></p></div>

Sr Customer Success Manager

RoadCast Tech. Solutions Pvt. Ltd

<p></p><div><div><p>Job Not Found</p>
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Back to Careers
</div><div><div><h2 class="jobSectionHeader"><b>Head of Customer Success</b></h2>
<p>Exp. 8-10 years | Naraina Vihar, Delhi-110028</p>
</div><p></p><div><div><div><h3 class="jobSectionHeader"><b>Quick Overview</b></h3>
<div><p>Position: Head of Customer Success</p>
<p>Experience Required: 8-10 years</p>
<p>Location: Naraina Vihar, Delhi-110028</p>
</div></div><p>Click &quot;&quot; to view full job details and submit your application.</p>
</div></div><div><div><div><h4 class="jobSectionHeader"><b>About Roadcast</b></h4>
<div><p>Roadcast is a leading logistics technology company that enables enterprises to automate, optimize, and scale their mobility and supply-chain operations. Our AI-powered mobility management suite helps businesses improve efficiency, enhance visibility, and manage complex operations across geographies.</p></div>
</div><div><h4 class="jobSectionHeader"><b>The Role</b></h4>
<div><p>Roadcast is seeking an experienced Head of Customer Success to lead the customer success and servicing function. This role demands strong leadership, process creation, CRM expertise, customer lifecycle management, and a deep understanding of enterprise client ecosystems. The ideal candidate will focus on building a strong servicing engine, improving team productivity, and expanding growth within existing accounts.</p></div>
</div><div><h4 class="jobSectionHeader"><b>What You'll Do</b></h4>
<div><ul><li>Customer Success Strategy &amp; Leadership</li><li>
Develop and execute Roadcast&rsquo;s customer success strategy aligned with organizational goals.</li><li>
Lead, mentor, and scale the customer success and servicing teams.</li><li>
Establish customer lifecycle frameworks, performance metrics, and scalable processes.</li><li>
Operational Excellence &amp; Process Setup</li><li>
Set up and optimize end-to-end processes for the servicing team, including SLA structures, ticket flows, account management workflows, and resolution mechanisms.</li><li>
Implement and manage CRM processes to ensure accurate tracking, reporting, and customer health monitoring.</li><li>
Drive initiatives to increase team productivity, streamline workloads, and improve overall operational efficiency.</li><li>
Customer Relationship Management</li><li>
Act as a trusted advisor to key enterprise clients, understanding their operational and business goals.</li><li>
Oversee onboarding, product adoption, and training to ensure maximum utilization of Roadcast&rsquo;s solutions.</li><li>
Conduct periodic business reviews with strategic accounts.</li><li>
Retention, Renewals &amp; Account Growth</li><li>
Own customer retention, renewal cycles, and customer health metrics.</li><li>
Identify and execute upsell, cross-sell, and expansion opportunities within existing accounts.</li><li>
Develop growth plans for high-potential accounts to increase wallet share and deepen engagement.</li><li>
Cross-Functional Collaboration</li><li>
Work closely with product, tech, operations, and support teams to resolve customer issues and deliver seamless service.</li><li>
Share customer insights and data-backed feedback to influence product improvements.</li><li>
Ensure alignment between customer expectations and internal service delivery.</li></ul></div>
</div><div><h4 class="jobSectionHeader"><b>What We're Looking For</b></h4>
<div><ul><li>8&ndash;10 years of experience in Customer Success, Client Services, Account Management, or Operations in a SaaS or logistics tech environment.</li><li>
At least 3 years in a leadership role managing customer-facing teams.</li><li>
Proven expertise in setting up processes, managing CRM systems, and improving team productivity.</li><li>
Strong communication, stakeholder management, and strategic decision-making skills.</li><li>
Demonstrated experience in handling enterprise accounts and driving account growth.</li><li>
Ability to analyze customer metrics, identify trends, and take data-driven actions.</li></ul></div>
</div><div><h4 class="jobSectionHeader"><b>You'll Thrive Here If You</b></h4>
</div><div></div><div><h4 class="jobSectionHeader"><b>Why Join Roadcast</b></h4>
<div><ul><li>Opportunity to build and scale the customer success function for a leading logistics tech company.</li><li>
Work directly with top enterprise clients across sectors.</li><li>
High ownership role with influence over operational and strategic decisions.</li><li>
A fast-paced, collaborative environment focused on innovation.</li></ul></div></div></div></div></div></div><p></p>
<br><div><div><div><div><p>How it Works</p>
</div></div><div><h1 class="jobSectionHeader"><b>Recruitment Process</b><b> </b><b>Overview</b><b>
</b></h1><p>A clear and streamlined hiring process designed to
<br>
value your time and talent at every step.
</p></div><div><div><div><div><div>01</div>
</div><div></div><h3 class="jobSectionHeader"><b>Application Screening</b></h3>
<p>We review your application within 1&ndash;2 days to assess role alignment and move you forward quickly.
</p></div><div><div><div>02</div>
</div><div></div><h3 class="jobSectionHeader"><b>Initial Interview</b></h3>
<p>A short conversation within 1&ndash;3 days to understand your background, goals, and culture fit.
</p></div><div><div><div>03</div>
</div><div></div><h3 class="jobSectionHeader"><b>Technical Assessment</b></h3>
<p>You'll complete a task or assignment in 2&ndash;4 days to help us evaluate your skills and problem-solving.
</p></div><div><div><div>04</div>
</div><div></div><h3 class="jobSectionHeader"><b>Final Interview</b></h3>
<p>Meet with our leadership and get a final decision within 2&ndash;3 days&mdash;no long waits, we promise.</p></div></div></div></div></div>

Head of Customer Success

NielsenIQ

<p></p><div><div><div><p>The role is responsible for the ongoing support and development of Tier 1 and Tier 2 customers through implementing the Customer Success strategy which will encompass the following:</p><ul><li><b>
Customer Experience: </b>Ensure high customer satisfaction by understanding and addressing customers&rsquo; needs and goals, becoming their trusted advisor by building and maintaining strong relationships. Conduct regular check-ins and business reviews to ensure customers are achieving their desired outcomes.</li><li><b>
Performance Metrics: </b>Achieve essential KPIs such as customer satisfaction scores, retention rates, and product usage metrics to gauge the effectiveness of customer success initiatives.</li><li><b>
Process Improvement: </b>Identify and implement improvements to enhance efficiency and customer satisfaction with both your customers and your manager.</li><li><b>
Training and Development: </b>Provide support and training to team members, as well as customers to ensure a mutually beneficial relationship.</li><li><b>
Cross-Department Collaboration:</b> Work closely with other departments, such as Commercial, Sales Enablement, and PTO, to ensure a seamless customer experience. Schedule product deliveries according to workflow capacity, handle operational queries, and support the operations team to maintain high service levels.</li><li><b>
Product Knowledge:</b> Develop a comprehensive understanding of core services and additional software offerings. Track customer usage against allowances and address any queries related to systems</li><li><b>
Technology Utilization: </b>Adoption of existing systems and processes to streamline operations and improve service delivery.</li><li><b>
Reporting and Analysis:</b> Prepare and present detailed reports for your customers on adoption and usage of services. Use performance data to drive continuous improvement initiatives with our customers.</li><li><b>
Customer Feedback:</b> Obtain customer feedback to drive a continuous improvement to NPS.</li><li><b>
Customer Advocacy: </b>Act as an advocate for the customer within the company, ensuring their needs and feedback are considered in product development and service improvements.</li></ul><p><b>
Other</b></p><ul><li>
You may be asked to undertake additional duties to those above, either temporarily or permanently, which the Company reasonably believes you can carry out or for which you will be trained.</li><li>
Relevant professional, ethical and health and safety standards apply to this role.</li><li>
May require out-of-hours working, reasonable travel to customers and other NIQ offices (both domestic and international).</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div><div><ul><li>
Some experience in customer facing roles.</li><li>
You have a customer driven attitude and strong experience in working in B2B customer-facing role(s), preferably including relationship management.</li><li>
Ability to deliver quickly in a fast-paced environment and independently overcome challenges.</li><li>
A positive and collaborative attitude and proven experience in working cross-functionally with internal teams to drive customer success and achieve business goals.</li><li>
Strong problem-solving abilities and the capacity to meet deadlines consistently</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>
Additional Information</b></h2></div><div></div><div><p><b>
Our Benefits</b></p><ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>
<p><b>
About NIQ</b></p><p>
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.</p><p>
For more information, visit NIQ.com</p><p>
Want to keep up with our latest updates?</p><br>
<p></p>
<p><b>
Our commitment to Diversity, Equity, and Inclusion</b></p><p>
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</p></div></div></div>

Customer Success Executive

Relinns Technologies

<p><b>The Role-</b></p><p>As a <b>Customer Success Lead</b>, you will own the post-sales customer journey for our AI chatbot SaaS platform. You will be responsible for client onboarding, technical support excellence, process improvement, and team leadership. This role acts as the bridge between customers, support teams, and product engineering to ensure fast issue resolution, high satisfaction, and long-term customer success.</p><p>You will also play a key role in defining support standards, improving documentation, and driving measurable outcomes across customer success metrics.</p><p><b>What you need for this role-</b></p><ul><li><b>Education - </b>Bachelor&rsquo;s degree in Computer Science, IT, Engineering, or a related field</li><li><b>Experience - </b>5 to 7 years of experience in <b>Customer Success or Technical Support</b> roles within a <b>SaaS product-based company</b></li><li><b>Skills Required -</b></li><li>Strong hands-on experience with <b>APIs and Webhooks</b></li><li>Experience using <b>HubSpot</b> for CRM and ticket management</li><li>Ability to troubleshoot technical issues and integrations end-to-end</li><li>Experience managing and mentoring an existing support or CS team</li><li>Strong process building and documentation skills</li><li>Excellent written and verbal communication skills</li><li>Prior exposure to <b>WhatsApp API or chatbot platforms</b> is a plus</li></ul><p><b>What you will be doing-</b></p><ul><li>Own and manage <b>client onboarding</b>, including technical setup and integration guidance.</li><li>Act as the escalation point for <b>complex technical and product issues.</b></li><li>Ensure smooth day-to-day support operations across tickets and live channels.</li><li>Collaborate closely with Product and Engineering teams to resolve bugs and feature gaps.</li><li>Create and maintain <b>support processes, SOPs, and help assets</b> such as FAQs and knowledge base articles.</li><li>Track and improve key customer success metrics, including <b>First Response Time, TAT, Resolution SLA, and CSAT.</b></li><li>Review support quality and guide the team on best practices and improvements.</li><li>Share customer feedback and insights to drive product and experience improvements.</li><li>Support organizational initiatives such as training, internal documentation, and process audits.</li><li>Lead, mentor, and train <b>junior customer success team members</b>, ensuring consistent service quality.</li><li>Handle escalations and resolve complex customer issues effectively.</li></ul><p><b>Top reasons to work with us-</b></p><ul><li>Be the <b>voice of customers</b> for a fast-growing AI SaaS product.</li><li>Work with global clients and cutting-edge technology.</li><li>Growth-oriented culture with opportunities to upskill.</li><li>Collaborative team environment with knowledge-sharing at its core.</li><li>Flexible work hours and a strong work-life balance.</li></ul><p>Job Type: Full-time</p><p>Benefits:</p><ul><li>Flexible schedule</li><li>Leave encashment</li><li>Provident Fund</li></ul><p>Work Location: In person</p>

Customer Success Lead

Bidease

<p>Bidease is a fast growing mobile ad tech company specializing in in app programmatic advertising. Our Demand Side Platform (DSP) empowers advertisers to efficiently reach their target audience across mobile devices. We are seeking a seasoned Customer Success Manager to join our dynamic team and drive continued success.</p> Job Description <p>As a <b>Customer Success Manager</b>, you'll play a crucial role in growing revenue and driving adoption of the Bidease platform through strategic account management and relationship building. You will be responsible for growing current revenue alongside the Sales and Media Buying teams by communicating with clients to identify and meet their business objectives and ensuring success as they adopt a new platform. From training them on Bidease usage, DSP strategy, and optimization, to strengthening client relationships, you'll become an integral part of your client's digital strategy.</p> Responsibilities <ul> <li>Collaborate with cross functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on products to simplify client usability and improve overall client experience</li> <li>Work closely with the Media Buying team to help them understand client objectives and goals to create the best media buying strategy for each new client</li> <li>Review campaign performance and provide detailed feedback to media buyers to adjust campaign setup and achieve optimization</li> <li>Work closely with the Media Buying and Sales teams to drive revenue and enhance the performance of client campaigns</li> <li>Educate clients on new platform features, DSP partners, services, and relevant practices</li> <li>Educate and grow the programmatic buying knowledge of clients.</li> </ul> Qualifications <ul> <li>Experience in advertising technology or a related field</li> <li>3+ years of experience in a DSP/programmatic work environment</li> <li>Ability to adapt quickly to a rapidly changing technology environment</li> <li>Ability to learn complex software applications and thrive in a fast paced, digital environment</li> <li>Excellent written and verbal communication, organizational, & time management skills</li> <li>A passion for achieving higher levels of growth and development with Bidease</li> <li>Ability to assist, manage and abide by client's needs and work with complaints in a concise and respectful manner</li> <li>Comfortable working with multiple clients and accounts at a time across a diverse set of industries</li> <li>Ability to analyze and interpret significant amounts of data</li> <li>Ability to speak, read, and write in English fluently</li> </ul> Location & Work Authorization <p>This is a hybrid onsite role that requires permanent residence and work authorization in Dubai.</p>

Customer Success Manager, MENA

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