customer success director

Truveris

<div><div><div><p>Customer Success Director</p></div><div><p>
ABOUT US</p></div><div><p>
Truveris is a pharmacy cost containment company dedicated to reducing pharmacy costs and driving transparency for employers and benefit consultants. Our proprietary, data-driven technology and deep industry expertise empower smarter pharmacy benefit decisions through contract optimization and PBM oversight. Independent and unbiased, Truveris delivers measurable savings and accountability across every pharmacy program. For more information on our solutions, visit www.truveris.com.</p></div><p></p><div><p><br>
Position Summary<br>
Truveris is hiring a Strategic Customer Success Manager to manage our most strategic public and private sector clients, overseeing 3&ndash;5 of our top accounts. This role, reporting to the VP of Customer Success, will drive 100% client retention, own Truveris service renewals with assigned accounts, and provide expertise in PBM contracting. This role requires executive presence to build trust and influence at the highest levels of client organizations and internally within Truveris. The role is fully remote, with some travel required for client visits.</p></div><p></p><div><p><br>
Key Responsibilities</p></div><div><ul><li>
Lead relationships for a small set of top-tier public sector and commercial accounts, ensuring 100% retention and measurable value.</li><li>
Own Truveris service renewals (scope, term, pricing) for assigned accounts in partnership with Sales/Legal.
</li><li>Advise clients on PBM vendor contracts (structure, pricing models, guarantees, compliance) and support RFP strategy, evaluation, and negotiation readiness with their PBM vendors.
</li><li>Influence senior leadership and cross-functional teams to deliver innovative solutions and exceptional service for key accounts.
</li><li>Identify opportunities to expand Truveris solutions and partnerships through consultative, data-driven engagement.
</li><li>Represent Truveris externally at client meetings as the voice of the customer.</li></ul></div><p></p><div><p><br>
Qualifications</p></div><div><ul><li>
8+ years in pharmacy benefits management with deep PBM contract expertise (advising clients on vendor terms, pricing, guarantees, compliance).
</li><li>10+ years as a Customer Success Manager, Account Manager or similar account relationship role.
</li><li>Proven success managing public sector clients, including navigating government procurement and contracting processes.
</li><li>Demonstrated track record of owning account renewals and delivering 100% retention for large, complex accounts.
</li><li>Exceptional executive relationship management, negotiation, and communication skills.
</li><li>Strategic thinker with strong analytical and presentation skills to translate complex data into actionable strategies.
</li><li>Proficiency with Salesforce and Microsoft Office Suite.
</li><li>Some travel required for client meetings.</li></ul></div></div><p></p><div><div><p><br>
Success Metrics</p></div><div><ul><li>
100% retention for directly managed accounts.
</li><li>Successful Truveris service renewals and long-term agreements.
</li><li>Growth in Truveris&rsquo; solution adoption within strategic accounts.</li></ul></div><p></p><div><p><br>
Salary: $120K-$150K</p></div><p></p><div><p><br>
Truveris provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</p></div><div><p>
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</p></div><div><p>
Please review our CCPA/CPRA policies here.</p></div></div></div>

Customer Success Director

Movn Health

<div><p><i>Location: Remote (East Coast / Southeast preferred) | Reports to: CEO | Travel: ~50% (variable)</i></p>
<h1 class="jobSectionHeader"><b>About Movn Health</b></h1>
<p>Movn Health is redefining how people recover from heart disease. As the nation's leading virtual cardiac rehabilitation and cardiovascular care provider, our mission is to help every person live a longer, stronger, and more confident life after a heart event. Developed in collaboration with Stanford University and grounded in decades of published clinical research, Movn delivers a recovery experience that is personalized, compassionate, and proven to improve outcomes. Our fully virtual program makes world-class cardiac rehab accessible from home &mdash; helping patients build lasting heart-healthy habits while reducing hospital readmissions and costs for our partners. At Movn Health, we believe heart care should be human, proactive, and accessible to everyone &mdash; and we're building the future of cardiac recovery to make that vision real.</p>
<h1 class="jobSectionHeader"><b>The Role</b></h1>
<p>We're looking for a Director of Customer Success who is equal parts relationship-builder and revenue orchestrator. This is not a passive account management role &mdash; you'll be the person who turns satisfied partners into enthusiastic referral champions, and who brings the right intelligence back into the organization to unlock growth across payer contracting, new business lines, and marketing.</p>
<p>You'll work in close partnership with the CEO on revenue strategy, serving as the connective tissue between our clinical outcomes and the provider and payer partners who refer patients to us. You'll be on the road regularly &mdash; meeting cardiologists, practice managers, and hospital administrators &mdash; with a particular focus on the Northeast corridor and Mid-Atlantic, while covering national accounts as the business scales.</p>
<p>You'll own the full post-sale lifecycle: onboarding, engagement, referral growth, renewals, and expansion. You'll also be expected to deliberately pursue a measured volume of new logo opportunities &mdash; particularly where your existing relationships open doors. And critically, you'll serve as the eyes and ears of the field - bringing partner intel back to payer contracting, ops, and marketing and bringing new changes to help the whole revenue engine move faster.</p><br>
<h1 class="jobSectionHeader"><b>What You'll Own</b></h1>
<ul><li>Grow qualified referral volume across existing hospital, cardiology group, and health plan partnerships &mdash; nationally, with depth in the Northeast and Mid-Atlantic</li><li>
Drive renewals and achieve &gt;100% Net Revenue Retention through upsells, site expansions, and consistent partner engagement</li><li>
Activate new provider groups under existing payer agreements</li><li>
Activate payer partnerships in regions to maximize company impact</li><li>
Serve as a cross-functional intelligence hub &mdash; bringing field insights to payer contracting, marketing, and operations to accelerate payer enrollments, new business line activation, and patient conversion</li><li>
Deliberately identify and pursue a target number of net-new sales opportunities per quarter, in close partnership with new sales team</li><li>
Build and execute a standardized implementation and onboarding playbook for new partner launches, lay the groundwork for a scalable customer success function &mdash; with the expectation of building and leading a team as volume grows</li><li>
Run a consistent QBR cadence with all key partners, translating operational and clinical outcomes into compelling value narratives</li><li>
Turn top-performing partners into active referral advocates and case study participants</li></ul>
<h1 class="jobSectionHeader"><b>What You Bring</b></h1>
<ul><li>7&ndash;10 years in customer success, account management, or provider/payer relations in digital health, cardiovascular care, or chronic disease management</li>
Demonstrated success growing a book of business<li> $2M through referrals, renewals, and account expansion</li><li>
Experience navigating hospital systems, cardiology groups, and payer-provider dynamics</li><li>
Proven ability to translate clinical outcomes data into business value for non-clinical stakeholders</li><li>
Established network in the Northeast / Mid-Atlantic healthcare market strongly preferred</li><li>
Clinical or allied health background (RN, Exercise Physiologist, PA, etc.) a meaningful plus</li><li>
Comfortable with ~50% travel, including frequent in-person visits to partner sites</li><li>
Bachelor's degree required; MHA, MBA, or clinical graduate degree preferred</li></ul>
<p><b>Who You Are</b></p>
<ul><li>A natural connector who earns trust quickly and invests in relationships for the long haul</li><li>
Mission-oriented &mdash; you care deeply about patients getting access to life-changing care</li><li>
Metrics-driven &mdash; you track referral trends, NRR, pipeline, and partner health with rigor</li><li>
Growth-minded &mdash; you see customer success and sales as two sides of the same coin</li><li>
A future team-builder &mdash; you're already thinking about how to scale what you build</li><li>
Startup-ready &mdash; you move fast, make decisions with imperfect information, and want to see your work directly change lives</li></ul>
<p><b>Compensation &amp; Benefits</b></p><br>
<ul><li>Medical, dental, and vision insurance &mdash; fully or 90% employer-paid</li><li>
Unlimited PTO</li><li>
All business travel reimbursed</li><li>
Home office stipend</li><li>
Stock options at Director-level seniority, vesting over 4 years with a 1-year cliff</li></ul></div>

Director of Customer Success

Ultahost, inc

<div><div><b>About UltaHost:</b></div><div>
UltaHost is a fast-growing global web hosting provider, delivering high-performance infrastructure and exceptional customer experiences to clients worldwide. We operate in a highly dynamic and technology-driven environment where service reliability, technical excellence, and customer satisfaction are at the core of everything we do.</div><div>
As we continue to scale globally, we are seeking a Customer Support Director to lead, transform, and elevate our entire support organization.</div><div><b>
About the Role</b></div><div>
The Customer Support Director will be responsible for the strategic and operational leadership of all technical support teams across the organization.</div><div>
This role goes beyond daily operations it requires building scalable structures, optimizing workforce planning, driving performance excellence, and ensuring world-class customer experience across all support channels.</div><div>
You will oversee team performance, workforce planning, shift structures, quality assurance, escalation management, policy creation, and cross-departmental alignment ensuring both customer satisfaction and internal team engagement at scale.</div><div>
This is a high-impact leadership role directly influencing retention, brand reputation, and operational efficiency.</div><div></div><div><b><br>
Key Responsibilities</b></div><div><b>
1-Strategic Leadership &amp; Organizational Management</b></div><ul><li>
Lead and manage all Customer Support Managers, Team Leads, and Support Specialists.</li><li>
Define and execute the global support strategy aligned with company growth objectives.</li><li>
Design scalable support structures to support business expansion.</li><li>
Establish clear KPIs and accountability frameworks across all support layers.</li></ul><div></div><div><b><br>
2-Operational Excellence</b></div><ul><li>
Oversee day-to-day global support operations across all channels (tickets, live chat, etc.).</li><li>
Ensure optimal queue management, SLA compliance, and resolution efficiency.</li><li>
Design and manage shift structures to ensure 24/7 coverage and efficiency.</li><li>
Determine workforce planning needs based on growth forecasts and workload analysis.</li><li>
Lead high-level escalations and critical incident management processes.</li></ul><div></div><div><b><br>
3-Performance Management &amp; Analytics</b></div><ul><li>
Define, track, and analyze key metrics including CSAT, FCR, AHT, SLA adherence, backlog trends, and retention indicators.</li><li>
Use data-driven insights to continuously improve performance and service quality.</li><li>
Implement structured performance evaluation systems and continuous coaching frameworks.</li><li>
Establish quality assurance standards for customer communication and technical resolution.</li></ul><div></div><div><b><br>
4-Process Development &amp; Quality Assurance</b></div><ul><li>
Develop, implement, and maintain support policies, SOPs, and best practices.</li><li>
Standardize customer communication quality and support content standards.</li><li>
Ensure consistency and excellence in customer interactions across all teams.</li><li>
Identify process inefficiencies and implement automation and tooling improvements.</li></ul><div></div><div><b><br>
5- Cross-Department Collaboration</b></div><ul><li>
Collaborate closely with Infrastructure, Engineering, Product, Billing, and Sales teams.</li><li>
Ensure seamless escalation paths and issue resolution workflows.</li><li>
Contribute to system testing, business requirement definition, and service improvement initiatives.</li><li>
Support infrastructure availability by coordinating effectively with engineering leads.</li></ul><div></div><div><b><br>
7-Culture &amp; Team Development</b></div><ul><li>
Build a high-performance, accountability-driven support culture.</li><li>
Drive employee engagement, retention, and career path development.</li><li>
Create leadership pipelines within the support organization.</li><li>
Foster continuous improvement through feedback loops and post-incident reviews.</li></ul><div></div><div><b><br>
Qualifications</b></div><ul><li>
4+ years of leadership experience in Technical Support or Customer Support Operations (preferably within web hosting, cloud, or infrastructure services).</li><li>
Proven experience managing multi-layered support organizations (Managers, Team Leads, Specialists).</li><li>
Strong experience in workforce planning, shift management, and operational scaling.</li><li>
Demonstrated success in improving KPIs and optimizing support performance.</li><li>
Advanced English proficiency (written and verbal) with strong ability to communicate technical concepts clearly.</li><li>
Strong analytical mindset with experience using performance data to drive decisions.</li><li>
Experience building policies, SOPs, and structured operational frameworks.</li><li>
Proven professional experience within web hosting, cloud infrastructure, SaaS, or related technology-driven environments, with a strong understanding of service reliability, scalability, and customer lifecycle management.</li></ul><div></div><div><b><br>
Technical Knowledge</b></div><ul><li>
Strong understanding of web hosting infrastructure and server environments.</li><li>
Experience with hosting platforms such as cPanel, Plesk, CyberPanel, HestiaCP, CWP, WHMCS.</li><li>
Knowledge of domain technologies, DNS systems, and domain extensions.</li></ul><div><b>
What We&rsquo;re Looking For</b></div><ul><li>
A strategic thinker who can scale operations, not just manage them.</li><li>
A data-driven leader who makes measurable impact.</li><li>
A culture builder who inspires high performance.</li><li>
A hands-on executive who understands technical environments.</li><li>
A problem solver who thrives in fast-paced, high-growth companies.</li></ul><div></div><div><b><br>
What We Offer</b></div><ul><li>
Be part of a rapidly growing global technology company.</li><li>
Lead and shape a high-impact, customer-facing organization.</li><li>
Influence company-wide performance and customer retention.</li><li>
Work in a dynamic, performance-driven environment.</li><li>
Competitive salary package.</li></ul></div><div></div>

Customer Support Director

Squishy SCS

<p><b>Job Title:</b> Customer Service Director<br/><b>Company:</b> Squishy SCS<br/><b>Location:</b> Muharraq, Bahrain<br/><b>Salary:</b> BHD 2.800 per month</p><p><b>Job Type:</b> Full-time</p><p>Squishy SCS is seeking an experienced and customer-focused <b>Customer Service Director</b> to lead and enhance our customer support operations. This role is responsible for developing service strategies, improving customer satisfaction, and ensuring a high-quality experience across all customer touchpoints.</p><p><b>Key Responsibilities</b></p><ul><li>Develop and implement customer service strategies and policies</li><li>Lead, mentor, and manage the customer service team to achieve performance targets</li><li>Monitor and analyze customer service metrics (e.g., response time, resolution rate, customer satisfaction)</li><li>Handle escalated customer issues and ensure timely resolution</li><li>Improve processes to enhance efficiency and customer experience</li><li>Collaborate with other departments to address customer needs and feedback</li><li>Implement training programs to develop team skills and service quality</li><li>Ensure compliance with company standards and service excellence</li></ul><p><b>Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration, Communications, or a related field</li><li>Proven experience in customer service management, preferably in a leadership role</li><li>Strong leadership, communication, and interpersonal skills</li><li>Excellent problem-solving and conflict resolution abilities</li><li>Experience with customer service tools and CRM systems</li><li>Ability to analyze data and drive performance improvements</li></ul><p><b>Preferred Skills</b></p><ul><li>Experience managing large customer service teams</li><li>Strong understanding of customer experience (CX) strategies</li><li>Ability to work in a fast-paced, customer-centric environment</li><li>Multilingual skills are a plus</li></ul><p><b>Benefits</b></p><ul><li>Competitive salary package</li><li>Leadership role with growth opportunities</li><li>Supportive and collaborative work environment</li></ul><p>الراتب المدفوع: BD٢٫٨٠٠&nbsp;لكل شهر</p><p>موقع العمل: بشكل شخصي</p>

Customer Service Director

Ooredoo Group of Companies

<div>Our business landscape<p><br>
We're an award-winning global communications company operating in nine countries across the Middle East, North Africa, and Southeast Asia. Our strategy is to become the region's leading digital infrastructure provider. Ooredoo Group's strategic vision is guided by five key pillars:</p><ul><li><p><b>
Value-Focused Portfolio:</b> Boosting asset returns by focusing on telco operations, towers, data centres, the sea cable business and fintech.</p></li><li><p><b>
Strengthen the Core:</b> Optimally using deployed capital and maintain an appropriate cost structure.</p></li><li><p><b>
Evolve the Core:</b> Monetising opportunities to generate new revenue streams via programmes focusing on analytics, digitalisation of operations, and partnerships with digital service providers.</p></li><li><p><b>
People:</b> Building an engaged and empowered workforce through integrated learning programs and coaching and mentoring.</p></li><li><p><b>
Excellence in Customer Experience:</b> Creating superior customer experiences.</p></li></ul><p>
From day one, every employee who joins our team becomes an integral part of our success journey. We offer you the chance to enhance your skills, advance your career, and maintain a healthy work-life balance. Empowering you to catapult your personal and professional growth. If you're looking to challenge your growth potential, Ooredoo is the employer for you.</p>
Job overview<p><br>
The Associate Director - Customer Excellence, is a pivotal leadership role focused on designing, implementing, and driving customer-centric strategies that enhance customer satisfaction, loyalty, and overall experience. This role combines strategic vision, operational excellence, and leadership to deliver value to customers and align customer initiatives with organizational goals.</p>
Your impact on our goals<p><b><br>
Customer Experience Activities</b></p><ul><li><p>
Support the Head of CX in shaping and executing the Group CX strategy, ensuring alignment with overall business objectives and the organization's customer-centric vision.</p></li><li><p>
Design, develop, and maintain Group Customer Experience frameworks, methodologies, and standards, ensuring consistent CX practices across markets.</p></li><li><p>
Drive the adoption and implementation of CX frameworks and methodologies across OpCos, providing guidance and support to ensure effective local execution.</p></li><li><p>
Lead and coordinate multi-country CX transformation and improvement initiatives, working closely with OpCos and cross-functional stakeholders to deliver measurable improvements in CX.</p></li><li><p>
Utilize customer feedback and data analytics mechanisms to continuously assess and improve service quality, as well as drive innovation in customer interactions.</p></li><li><p>
Define and track key performance indicators (KPIs) to measure customer experience improvements.</p></li><li><p>
Develop and implement best practices for customer interaction, training programs for the OpCos, setup a performance measurement matrix and evaluation metrics.</p></li><li><p>
Identify opportunities to completely reimagine the physical and digital experience through innovation.</p></li><li><p>
Work closely with IT and digital teams to develop strategy for implementation of new customer service technologies, such as CRM systems, AI-driven support tools, and self-service solutions.</p></li><li><p>
Drive customer centric culture across Ooredoo and operating companies.</p></li></ul><p><b>
Channel Management / enablement</b></p><ul><li><p>
Define and evolve the Group omnichannel customer experience strategy across key customer interaction channels including Retail, Contact Centre, Mobile App, Web, and other digital interfaces, ensuring a seamless and consistent customer journey across all touchpoints.</p></li><li><p>
Develop and maintain channel experience frameworks, standards, and guidelines to ensure consistent service delivery and customer experience across all Operating Companies (OpCos).</p></li><li><p>
Drive channel and OpCo level customer experience capability building initiatives, to enhance the overall customer experience, ensuring consistency across all channels and touchpoints.</p></li><li><p>
Set goals for customer satisfaction, service quality, and operational performance, ensuring alignment with broader company objectives.</p></li><li><p>
Collaborate with other Group or OpCos functions to ensure customer needs are addressed effectively for all customer touchpoints.</p></li></ul><p><b>
Other expectations</b></p><p><b>
 </b>Basic understanding of Customer experience concepts, Voice of customer management, Customer journey management, Service design / design thinking.</p>
Experience<ul><li><p><br>
12+ years of experience in customer experience management, retail (service centres), or contact centres operations,</p></li><li><p>
5+ years in a senior leadership role within the telecommunications industry, with experience in cross functional team management and coordination</p></li><li><p>
10+ years of Commercial Telco industry experience in a Group or OpCo capacity</p></li></ul></div>

Associate Director, Customer Excellence

D-Wave

<div><p><b>D-Wave (NYSE: QBTS)</b>, D-Wave is a leader in the development and delivery of quantum computing systems, software, and services. We are the world&rsquo;s first commercial supplier of quantum computers, and the only company building both annealing and gate-model quantum computers. Our mission is to help customers realize the value of quantum, today. Our quantum computers &mdash; the world&rsquo;s largest &mdash; feature QPUs with sub-second response times and can be deployed on-premises or accessed through our quantum cloud service, which offers 99.9% availability and uptime. More than 100 organizations trust D-Wave with their toughest computational challenges. With over 200 million problems submitted to our quantum systems to date, our customers apply our technology to address use cases spanning optimization, artificial intelligence, research and more. Learn more about realizing the value of quantum computing today and how we&rsquo;re shaping the quantum-driven industrial and societal advancements of tomorrow: www.dwavequantum.com.</p><p></p><p><br>
You can read more about our company and our innovations in the pages of The Wall Street Journal, Time Magazine, Fast Company, MIT Technology Review, Forbes, Inc. Magazine, Wired and across many whitepapers.</p><p></p><p><br>
At D-Wave, we&rsquo;re helping customers realize the value of quantum computing today and are shaping the quantum-driven industrial and societal advancements of tomorrow.</p><p></p><p><b><br>
About the role</b></p><p>
The <b>Customer Solutions Director</b> is a senior leadership role responsible for the operational, delivery, and talent management functions for the Americas Customer Solutions team. You will oversee a team of consultants who build and deliver quantum optimization solutions for customer applications. You will also lead the technical account management team who provide advisory services and ensure ongoing customer success. You will provide leadership and strategic guidance to build a high performing team and continuously improve the operational processes and tools to ensure efficient and high-quality execution. Based on project insights and customer requirements, you will actively influence the product roadmap and refine best practices. The Customer Solutions Director serves as the primary cross functional interface between the Customer Solutions Americas region and sales, R&amp;D, and operations.</p><p></p><p><b><br>
What you'll do</b></p><h3 class="jobSectionHeader"><b>
Regional Delivery &amp; Operational Leadership</b></h3><ul><li>Oversee successful execution and quality of all projects within the region</li><li>Ensure strong project governance, delivery consistency, and customer satisfaction</li><li>Drive accountability for timelines, scope, budget, and outcomes</li><li>Manage and resolve escalations effectively, partnering cross-functionally as needed</li><li>Monitor and optimize regional staffing and resource utilization</li></ul><h3 class="jobSectionHeader"><b>
Customer Engagement &amp; Presales Collaboration</b></h3><ul><li>Partner closely with Americas Sales teams to support strategic opportunities</li><li>Ensure thorough, effective technical discovery. Continuously improve the probability of project success</li><li>Provide oversight and input into presales scoping, solutioning, and resource planning</li><li>Ensure smooth transition from presales to delivery execution</li><li>Maintain executive-level engagement with key regional customers</li></ul><h3 class="jobSectionHeader"><b>
Team Leadership &amp; Talent Management</b></h3><ul><li>Lead and develop a regional team of Engagement Managers, Solution Architects, Developers, and Technical Account Managers</li><li>Foster a high-performance, collaborative, and customer-focused team culture</li><li>Conduct annual goal setting and performance assessments</li><li>Drive hiring, onboarding, and workforce planning to support regional demand</li><li>Oversee staffing alignment and utilization across projects</li><li>Support career development and succession planning for team members</li></ul><h3 class="jobSectionHeader"><b>
Cross-Functional Leadership</b></h3><ul><li>Act as the primary regional interface for Customer Solutions, Sales, R&amp;D and other customer-facing functions</li><li>Ensure alignment of delivery strategy with broader regional revenue objectives</li><li>Contribute to operational improvements, process optimization, and best practice development</li></ul><p></p><p><b><br>
About You</b></p><ul><li> Bachelor&rsquo;s degree or higher in engineering, optimization, or similar technical field</li><li>12+ years of combined hands-on and people management experience within professional services and/or technology consulting to deliver complex software product implementations for high-profile clients</li><li>Experience leading technical teams in a large matrixed consulting organization and building and scaling a team in technology start-up organization</li><li>Strong technical acumen with the ability to translate business problems to technical solutions</li><li>Strong collaboration experience with sales organizations, including presales engagement</li><li>Executive presence with ability to build credibility with C-Level and other senior customer</li><li>Excellent leadership, communication, and stakeholder management skills</li><li>Ability to manage multiple priorities across delivery, operations, and people leadership</li><li>Determined to solve customer problems, with a strong sense of urgency and an understanding of project delivery requirements</li><li>Proven record of leading on-time delivery of projects with a high degree of predictability and quality</li><li>Preferably experienced within industries such as Manufacturing, Logistics, Retail, and Services</li></ul><p></p><p><b><br>
A D-Waver's DNA</b></p><ul><li>
We look at the future and say &ldquo;why not&rdquo;; we see possibilities where others see problems or routines. We show the way ahead and are committed to achieving ambitious goals.</li><li>
We practice straight talk and listen generously to each other with empathy. We value different opinions and points of views. We ensure that we connect outside as well as inside to learn from others and inspire each other.</li><li>
We hold ourselves accountable for delivering results. We make decisions &amp; take responsibility so that we can act &amp; support each other.</li><li>
As leaders we motivate &amp; engage our teams to undertake beyond what they originally thought possible, by developing our teams &amp; creating the conditions for people to grow and empower themselves through enabling &amp; coaching.</li></ul><p><b>
Our Compensation Philosophy is Simple but Powerful:</b></p><p>
We believe providing D-Wavers with company ownership, competitive pay, and a range of meaningful benefits is the start of creating a culture where people want to give the best they&rsquo;ve got &mdash; not because they&rsquo;re simply making money, but because they&rsquo;ve fallen in love with our vision, mission, values, and team.</p><p></p><p><b><br>
During the interview process, your Recruiter will review our total rewards (base, equity, bonus, perks, benefit, culture) . The final offer is determined by your proficiencies within this level.</b></p><p></p><p><b><br>
Inclusion:</b></p><p>
We celebrate diverse perspectives to drive innovation in our pursuit. Our employees range from distinguished domain experts with decades of experience in their respective fields, to bright and motivated graduates eager to make their mark. Our diverse and innovative team will make you feel appreciated, supported and empower your career growth at D-Wave.</p><p></p><p><b><br>
The Fine Print:</b></p><p>
No 3rd party candidates will be accepted</p><p></p><p><i><br>
It is D-Wave Systems Inc. policy to provide equal employment opportunity (EEO) to all persons regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state/provincial, local law.</i></p><b><br>
The pay range for this role is:</b><br>
154,700 - 257,800 USD per year(Remote (United States))</div>

Customer Solutions Director - Americas

Precisely

<div><div><p><b>Application and Interview Impersonation Notice</b><b>: </b>Impersonating another individual when applying for employment, and/or participating in an interview process to assist another individual in obtaining employment, with Precisely Software Incorporated (&ldquo;Precisely&rdquo;) is unlawful. If Precisely identifies such fraudulent conduct, then as applicable and to the extent permitted by law, the application will be rejected, an offer (if made) will be rescinded, or the employment will be terminated, and legal action may be taken against the impersonators.</p>
<p>
Precisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products and strategic services. What does this mean to you? For starters, it means joining a company focused on delivering outstanding innovation and support that helps customers increase revenue, lower costs and reduce risk. In fact, Precisely powers better decisions for more than 12,000 global organizations, including 95 of the Fortune 100. Precisely's 2500 employees are unified by four company core values that are central to who we are and how we operate: Openness, Determination, Individuality, and Collaboration. We are committed to career development for our employees and offer opportunities for growth, learning and building community. With a &quot;work from anywhere&quot; culture, we celebrate diversity in a distributed environment with a presence in 30 countries as well as 20 offices in over 5 continents. Learn more about why it's an exciting time to join Precisely!</p>
<p>
Precisely is an AI-first organization. All employees are expected to demonstrate proficiency in applying AI tools to accelerate their work, improve output quality, and eliminate low-value tasks. Candidates should be comfortable using generative AI tools (e.g., Microsoft Copilot, ChatGPT) in their day-to-day workflows, able to evaluate AI-generated outputs critically, and open to continuously adopting new AI capabilities as they emerge.</p></div><p></p><div><br>
<p><b>
Overview:</b></p>
<p>
As a Customer Success Manager, you&rsquo;ll be responsible for the support of 40+ accounts and have three primary functions &ndash; Customer Retention, Engagement and Expansion, ensuring the highest customer satisfaction. The ideal candidate must have experience in consultative, product-oriented software account management, polished communication skills and a strong understanding of both technical solutions and business drivers.</p>
<p><b>
What you will do:</b></p>
<ul>
<li>Drive engagement through a consistent cadence of communication with strategic stakeholders and business users to ensure they have the resources, training, and skills needed to use product(s) effectively, ensuring strong client retention at time of renewal.</li>
<li>Own and drive the renewal process with customer&ndash; beginning 120 days in advance to structure renewal options, identify product add-ons/upsell opportunities: including negotiations with procurement and budget stakeholders to close renewal on time. This may require a close collaborative partnership with Director of Contracts &amp; Renewals and assigned Account Executive.</li>
<li>Facilitate CORs (Customer Objective Reviews) and other strategic partnership planning conversations with client and assigned Precisely account team and leadership.</li>
<li>Accurately forecast upcoming renewal risk for territory &ndash; typically 12-18 months out.</li>
<li>Identify Upsell and Expansion leads by leveraging the existing footprint and relationship at each customer to expand the current license(s), add new products and/or professional services, cross-sell into new areas of the organization (different division, line of business, etc.) where new relationships needed to be established. This will be done in direct coordination and partnership with assigned Account Executive.</li>
<li>Coordinate the onboarding of new clients or lines of business within existing accounts, for clients of our Precisely Data Integrity Suite only.</li>
<li>Monitor or advocate priority escalation on open support/enhancement tickets for prompt resolution.</li>
</ul>
<p><b>What we are looking for:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in business or related field. Equivalent experience will be accepted in place of the education requirement.</li>
<li>5+ Years&rsquo; experience managing &ldquo;land-and-expand&rdquo; account strategies in a customer interaction role.</li>
<li>Previous experience in the enterprise data and analytics market; data catalog, metadata management, data quality and/or data analytics markets preferred.</li>
<li>Skilled in communicating with C-level suite of organizations.</li>
<li>Strong interpersonal skills and ability to work in matrixed organizations.</li>
<li>Experience leading and executing customer meetings and events.</li>
<li>Travel is required: Yes &ndash; Approximately 15%</li>
</ul>
<p><b>AI Skills/Knowledge:</b></p>
<ul>
<li>Apply generative AI tools to analyze customer health, usage patterns, and risk signals to drive proactive engagement, retention, and expansion.</li>
<li>Use AI to efficiently create, summarize, and tailor customer deliverables (e.g., QBRs/CORs, renewal messaging, executive updates) while ensuring accuracy and professionalism.</li>
<li>Leverage AI to synthesize feedback, support trends, and adoption insights at scale, translating data into actionable recommendations for customers and internal stakeholders.</li>
</ul>
<p><b>Preferred Skills:
</b></p><ul><li>Experience in Insurance vertical a plus but not required.</li>
</ul>
<p>#LI-DR1</p>
<p>
#LI-Remote</p></div><p></p><div><p><br>
The personal data that you provide as a part of this job application will be handled in accordance with relevant laws. For more information about how Precisely handles the personal data of job applicants, please see the Precisely Candidate Privacy Notice</p></div></div>

Customer Success Manager New

Search 10000+ Customer success director jobs near you this April. New roles added regularly across leading industries. Apply today.