customer success director

Informatica

<br><b>
 Senior Customer Success Manager </b><br><p>We are looking for a Senior Customer Success Manager based in Dubai (United Arab Emirates) to join our growing team as an individual contributor.</p>
<p>You will report to the Senior Director, Customer Success and be part of the Customer Success Team in Dubai, a group dedicated to delivering exceptional customer outcomes through data-driven solutions. This is hybrid schedule model position.</p><b>
 Your Role Responsibilities? Here's What You'll Do </b><br><p>As the primary post-sale contact, you will use your deep customer and product knowledge to drive adoption, maximize value, and build long-term strategic partnerships. Your key responsibilities include:</p>
<ul> <li>Developing trusted advisor relationships with executive sponsors to align Informatica's solutions with business goals.</li> <li>Tracking and reporting on implementation and adoption milestones for customer executives.</li> <li>Promoting product capabilities and identifying upsell and cross-sell opportunities.</li> <li>Demonstrating advanced features to deliver measurable business outcomes.</li> <li>Designing ROI metrics to quantify solution impact.</li> <li>Proactively addressing customer needs, adoption risks, and renewal strategies to boost retention.</li> <li>Managing escalations and collaborating with internal teams across functions.</li> <li>Preparing success reports and maintaining thorough documentation of customer interactions.</li> <li>Experience making customers feel valued through quality service.</li> </ul><b>
 What We'd Like to See </b><br><ul> <li>Proven experience managing complex customer accounts and driving adoption in a customer success or related role.</li> <li>Strong understanding of customers' industry, decision-making process, business objectives, and strategic priorities.</li> <li>Communicates ideas clearly, builds alignment across teams, and negotiates effectively with senior leaders.</li> <li>Collaborates effectively across teams, builds support for ideas, and helps guide projects toward successful outcomes.</li> <li>Solid knowledge of hybrid software deployment, data warehousing, databases, and/or business intelligence solutions.</li> <li>Background in customer-facing roles with a strong focus on customer satisfaction and utilization improvement.</li> <li>Fluent in English with mandatory proficiency in Arabic.</li> </ul><b>
 Role Essentials </b><br><ul> <li>Minimum of 5+ years relevant professional experience in customer success or similar field.</li> <li>BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience</li> <li>Minimum 8+ years of relevant professional experience</li> </ul><br>

Principal Customer Success Manager

Principal Customer Success Manager <p>Informatica seeks a seasoned Customer Success professional to lead post sale customer engagement. The role reports to the Senior Director, Customer Success and drives adoption, renewal and long term partnership value.</p> Responsibilities <ul> <li>Serve as the primary post sale contact, leveraging deep customer and product knowledge to drive adoption and maximize value.</li> <li>Develop trusted advisor relationships with executive sponsors to align Informatica solutions with business goals.</li> <li>Track and report on implementation and adoption milestones for customer executives.</li> <li>Promote product capabilities and identify upsell and cross sell opportunities.</li> <li>Demonstrate advanced features to deliver measurable business outcomes.</li> <li>Design ROI metrics to quantify solution impact.</li> <li>Proactively address customer needs, adoption risks and renewal strategies to boost retention.</li> <li>Manage escalations and collaborate with internal teams across functions.</li> <li>Prepare success reports and maintain thorough documentation of customer interactions.</li> </ul> Qualifications <ul> <li>5+ years of customer success or related role driving adoption and retention.</li> <li>Strong understanding of customers' industry, decision making process, business objectives and strategic priorities.</li> <li>Excellent communication skills, building alignment across teams and negotiating effectively with senior leaders.</li> <li>Collaboration across teams, building support for ideas and guiding projects toward successful outcomes.</li> <li>Knowledge of hybrid software deployment, data warehousing, databases and/or business intelligence solutions.</li> <li>Experience in customer facing roles focused on customer satisfaction and utilization improvement.</li> <li>Fluent in English; proficiency in Arabic is mandatory.</li> </ul> Role Essentials <ul> <li>8+ years of relevant professional experience in customer success or similar field.</li> <li>BA/BS or equivalent educational background.</li> </ul> Perks & Benefits <ul> <li>Comprehensive health, vision and wellness benefits, paid parental leave, adoption benefits, life insurance, disability insurance and 401(k) plan or international retirement plans.</li> <li>Flexible time off policy and hybrid working practices.</li> <li>Equity opportunities and an employee stock purchase program (ESPP).</li> <li>Comprehensive mental health and employee assistance program (EAP) benefit.</li> </ul> Apply <p>Contribute to building and delivering solutions that accelerate data innovation at Informatica. If your experience aligns but does not meet every qualification, we encourage you to apply.</p>

atNorth

<div><h4 class="jobSectionHeader"><b>About the role</b></h4><h4 class="jobSectionHeader"><b><br>
We&rsquo;re now looking for a Quality Manager to strengthen our customer experience by designing and maintaining high-quality processes, standards, and KPIs across our Operations organization.</b></h4><p>
This role ensures that every customer journey &mdash; from onboarding through ongoing service delivery &mdash; is managed with consistency, transparency, and excellence. You&rsquo;ll help shape how we measure performance, ensure compliance, and continuously improve the way we deliver value to our customers.</p><p></p><h3 class="jobSectionHeader"><b>
Main areas of responsibility</b></h3><p><b>
Customer Experience Standards &amp; Frameworks</b></p><ul>
<li><p>
Define and implement consistent processes, templates, and governance models for customer onboarding, service delivery, and account management.</p></li>
<li><p>
Develop and maintain customer service standards and quality benchmarks aligned with company strategy and best practices.</p></li>
<li><p>
Ensure processes are clearly documented, controlled, and easily accessible across teams.</p></li>
</ul><p><b>
Performance and Quality Measurement</b></p><ul>
<li><p>
Design and maintain the performance measurement framework for customer success, including KPIs, SLAs, and satisfaction metrics.</p></li>
<li><p>
Analyze data and feedback to identify trends, improvement opportunities, and performance gaps.</p></li>
<li><p>
Partner with the Service Performance &amp; Analytics Lead to ensure reporting is accurate, actionable, and aligned with business priorities.</p></li>
</ul><p><b>
Continuous Improvement &amp; Enablement</b></p><ul>
<li><p>
Lead improvement initiatives and workshops across Customer Service, Implementation, and Operations.</p></li>
<li><p>
Develop and roll out standard operating procedures, training materials, and playbooks.</p></li>
<li><p>
Support audit readiness and consistent adherence to internal standards across regions.</p></li>
</ul><p><b>
Cross-Functional Collaboration</b></p><ul>
<li><p>
Partner with IT, Operations, and Finance to align systems and workflows that support a seamless customer experience.</p></li>
<li><p>
Collaborate with the Customer Service Program Manager and Director of Service Delivery to align improvement programs and business goals.</p></li></ul><p></p><h3 class="jobSectionHeader"><b><br>
About you</b></h3><p></p><ul>
<li>
5+ years of experience in service quality, process improvement, or customer success within data center, IT, or enterprise infrastructure sectors.</li>
<li><p>
Strong understanding of service management frameworks (e.g., ITIL, ISO 9001 principles).</p></li>
<li><p>
Proven experience in building or optimizing processes within customer-facing or technical environments.</p></li>
<li><p>
Ability to interpret performance data and translate insights into improvement actions.</p></li>
<li><p>
Strong analytical mindset with a focus on root cause analysis and process validation.</p></li>
<li><p>
Excellent communication and facilitation skills with the ability to influence cross-functional teams.</p></li>
<li><p>
Skilled at driving adoption of new processes, standards, and best practices.</p></li>
<li><p>
Proven success in designing and deploying operational frameworks for service delivery.</p></li>
<li><p>
Familiarity with ISO 9001, ITIL, or other service management systems.</p></li>
<li><p>
Fluent in English, both written and spoken; proficiency in a Nordic language is an advantage.</p></li>
<li><p>
Background check is conducted to all employees.</p></li>
</ul><p>At atNorth, we believe that sustainable success starts with the wellbeing of our people. Our commitment to building an open, transparent, and inclusive culture is not just a priority&mdash;it is a core part of how we lead, grow, and deliver excellence.</p><p>
Through regular one-to-one engagements and monthly wellbeing surveys, we listen carefully to our teams, ensuring that every voice is heard and every opportunity for improvement is embraced. We recognize that innovation and collaboration thrive where people feel truly connected, which is why we come together each week to share ideas, strengthen relationships, and nurture a sense of belonging&mdash;sometimes over a simple breakfast and good conversation.</p><p>
At atNorth, we are building more than infrastructure. We are building a community where people can do their best work and shape the future together.</p></div><p></p>

Customer Success Quality Manager

QStaffers

<div>
 <strong>
  QStaffers
 </strong>
 is currently hiring a
 <strong>
  Client Affairs Director
 </strong>
 for one of our partners, a global leader in the real estate field.
 <br/>
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 <strong>
  Job Summary:
  <br/>
  <br/>
 </strong>
 The Client Affairs Director is responsible for building and maintaining strong, long-term relationships with the company's clients. The Director will lead client relationship management efforts, oversee requests and complaints resolutions, and ensure client satisfaction across all touchpoints. Furthermore, manages the resolution of technical client inquiries and oversees the smooth and efficient unit handover process.
 <br/>
 <br/>
 <strong>
  Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead and manage the Client Affairs department, ensuring efficient and effective operations.
  </li>
  <li>
   Build and maintain strong relationships with clients through regular communication and personalized service.
  </li>
  <li>
   To be the Customer&rsquo;s primary senior point of contact within the company for all escalated unresolved issues.
  </li>
  <li>
   Proactively identify and address potential client concerns and issues.
  </li>
  <li>
   Develop and implement strategies to enhance client satisfaction across all touchpoints.
  </li>
  <li>
   Conduct regular client satisfaction surveys and analyze feedback to identify areas for improvement.
  </li>
  <li>
   Increase the value that the company delivers to a customer and deliver continual service improvement.
  </li>
  <li>
   Ensure full compliance of agreed solutions and services to meet customer needs.
  </li>
  <li>
   Proactive monitoring of agreed Service levels to deliver exceptional service.
  </li>
  <li>
   Ensure an exceptional client experience throughout the entire customer lifecycle.
  </li>
  <li>
   Manage and resolve client issues related to unit handover, such as delays, quality concerns, and engineering issues.
  </li>
  <li>
   Coordinate with construction, legal, and finance teams to ensure a smooth and efficient handover experience for clients.
  </li>
  <li>
   Monitor and track key handover metrics to identify areas for improvement.
  </li>
  <li>
   Oversee the day-to-day operations of the Client Affairs team, ensuring efficient and effective workflow.
  </li>
  <li>
   Present a monthly high-level dashboard of all operations; highlight trends and improvement opportunities.
  </li>
  <li>
   Overall ownership of maintaining up to date Customer information in the relevant databases and repositories.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
 </strong>
 :
 <br/>
 <br/>
 <ul>
  <li>
   Bachelor&rsquo;s degree in business administration, marketing, or a related field.
  </li>
  <li>
   15+ years of experience in client relationship management, or a similar role. Proven track record of success in building and maintaining strong client relationships.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Special requirements:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent communication, interpersonal, and presentation skills.
  </li>
  <li>
   Strong negotiation and influencing skills.
  </li>
  <li>
   Ability to build and maintain strong relationships with internal and external stakeholders.
  </li>
  <li>
   Strong analytical and problem-solving skills.
  </li>
  <li>
   Proficiency in CRM systems (e.g., Salesforce, SAP) and Microsoft Office Suite
  </li>
 </ul>
</div>


Client Affairs Director

Talents Tide

<div>
 <p>
  <strong>
   🌟 Hiring Now: Director &ndash; Customer Happiness | Dubai, UAE
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Dubai, UAE
 </p>
 <p>
  <strong>
   Department:
  </strong>
  Corporate Support Services
 </p>
 <p>
  <strong>
   Reports To:
  </strong>
  Executive Director &ndash; Corporate Support Services
 </p>
 <p>
  <br/>
 </p>
 <p>
  Are you a visionary leader passionate about creating exceptional customer experiences?
 </p>
 <p>
  Our client is seeking a
  <strong>
   Director &ndash; Customer Happiness
  </strong>
  to lead the strategic direction, innovation, and operational excellence of our customer happiness department. This role plays a key part in shaping service excellence across all touchpoints and ensuring every customer interaction reflects our commitment to Dubai&rsquo;s world-class service standards.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Lead the
   <strong>
    strategic development and execution
   </strong>
   of customer happiness initiatives that align with corporate objectives.
  </li>
  <li>
   Drive
   <strong>
    service innovation, process improvement, and digitisation
   </strong>
   to elevate overall customer experience.
  </li>
  <li>
   Oversee
   <strong>
    customer journey mapping
   </strong>
   , ensuring seamless and positive interactions across all channels.
  </li>
  <li>
   Collaborate with cross-functional teams (IT, HR, Finance, and Business Units) to ensure unified service delivery.
  </li>
  <li>
   Manage
   <strong>
    performance metrics, SLAs, and SOPs
   </strong>
   to maintain operational excellence.
  </li>
  <li>
   Analyse
   <strong>
    customer feedback and insights
   </strong>
   to drive data-informed decisions and continuous improvement.
  </li>
  <li>
   Foster a
   <strong>
    high-performance culture
   </strong>
   , developing and mentoring teams to deliver exceptional service.
  </li>
  <li>
   Ensure compliance with
   <strong>
    organisational policies, health &amp; safety, and information security standards.
   </strong>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Experience
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Bachelor&rsquo;s degree
   </strong>
   in Business Administration, Service/Operations Management, or related field.
  </li>
  <li>
   <strong>
    8+ years of experience
   </strong>
   in business administration or service management, including
   <strong>
    at least 2 years in a leadership role.
   </strong>
  </li>
  <li>
   Proven expertise in
   <strong>
    customer experience design, process optimisation, and stakeholder engagement.
   </strong>
  </li>
  <li>
   Preferred certifications in
   <strong>
    Six Sigma, Lean, or Kaizen methodologies.
   </strong>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Competencies
  </strong>
 </p>
 <ul>
  <li>
   Customer-Centric &amp; Results-Oriented
  </li>
  <li>
   Strategic Thinking &amp; Innovation
  </li>
  <li>
   Team Leadership &amp; Empowerment
  </li>
  <li>
   Change Management &amp; Agility
  </li>
  <li>
   Strong Communication &amp; Influence Skills
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  ✨
  <strong>
   Join us in shaping the future of customer happiness in Dubai!
  </strong>
 </p>
 <p>
  If you are passionate about service excellence and thrive in a dynamic, forward-thinking environment, we&rsquo;d love to hear from you.
 </p>
 <p>
  📩
  <strong>
   Apply Now or DM your updated CV
  </strong>
 </p>
 <p>
  #CustomerHappiness #Leadership #DubaiJobs #ServiceExcellence #CustomerExperience #HiringNow #UAEJobs
 </p>
 <p>
 </p>
</div>


Director- Customer happiness

iSportz

<div><div><div><div><div><div><div><div><div>Designation: Customer Success Executive / Manager</div>
</div></div><div><div><div>Job Description:</div>
</div></div><div><div><p><b>Location:</b> [Trichy]<br>
<b>Employment Type:</b> Full-time</p>
<p>
We are looking for a passionate and proactive Customer Success professional to join our team. The ideal candidate will be responsible for building strong client relationships, ensuring customer satisfaction, driving product adoption, and helping customers achieve maximum value from our solutions.</p>
<p>
This role involves close collaboration with sales, support, and product teams to deliver an exceptional customer experience and retain long-term client relationships.</p>
<p><b>
Key Responsibilities:</b></p>
<ul>
<li>Serve as the primary point of contact for assigned customers, ensuring their satisfaction and success.</li>
<li>Onboard new clients and guide them through implementation and product adoption.</li>
<li>Build trusted relationships with key stakeholders and decision-makers.</li>
<li>Understand client goals and align our solutions to meet their business needs.</li>
<li>Proactively identify upsell, cross-sell, and renewal opportunities.</li>
<li>Collaborate with internal teams to resolve customer issues promptly.</li>
<li>Track customer health metrics and take action to prevent churn.</li>
<li>Gather customer feedback and share insights with the product and leadership teams.</li>
<li>Conduct regular review meetings with customers to ensure continued engagement and satisfaction.</li>
</ul></div></div><div><div><div>Skills and Qualifications:</div>
</div></div><div><div><p><b>Required Skills and Qualifications:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Business Administration, Marketing, or related field.</li>
<li> 2&ndash;6 years of experience in Customer Success, Account Management, or U.S Client Relationship Management (preferably in IT, SaaS, or service-based companies).</li>
<li>Strong interpersonal, communication, and presentation skills.</li>
<li>Proven ability to handle multiple accounts and prioritize effectively.</li>
<li>Problem-solving mindset with attention to detail.</li>
<li>Experience using CRM tools (HubSpot, Salesforce, Zoho, etc.) is a plus.</li>
<li>Strong customer focus and ability to manage expectations.</li>
</ul>
<p><b>Preferred Qualifications:</b></p>
<ul>
<li>Prior experience in B2B customer success or SaaS environment.</li>
<li>Understanding of customer lifecycle management and retention strategies.</li>
<li>Data-driven mindset with experience using analytics to measure success.</li>
</ul></div></div></div></div></div></div><div><div><div><div><div><div><div>Location:</div>
</div></div></div></div><div><div><div><div>Trichy
</div></div></div></div></div></div><div><div><div><div><div><div><div>Experience:</div>
</div></div></div></div><div><div><div><div>2&ndash;6 Years</div></div></div></div></div></div></div></div><div></div>

Customer Success Executive / Manager

Qureos

<p><strong>About Qureos</strong></p><p><br>Qureos is on a mission to accelerate careers and help organizations hire smarter. We connect talent with opportunities and enable businesses to find, onboard, and manage exceptional professionals efficiently.</p><p>We’re looking for a <strong>Customer Success Specialist</strong> who can bring structure, clarity, and impact to our customer success function. The ideal candidate will be responsible for ensuring smooth client onboarding, maintaining strong client relationships, and collaborating cross-functionally to deliver exceptional service.<br>&nbsp;</p><p><strong>Key Responsibilities</strong></p><p>&nbsp;</p><ul><li>Lead the end-to-end client onboarding process, ensuring a seamless experience from kick-off to delivery.</li><li>Build and maintain strong relationships with clients, acting as their primary point of contact.</li><li>Understand client goals and translate them into actionable plans across internal teams.</li><li>Collaborate closely with Sales, Product, and Delivery teams to ensure alignment and execution excellence.</li><li>Establish processes, tools, and documentation to bring structure and efficiency to the customer success function.</li><li>Monitor client satisfaction and proactively identify opportunities for improvement or upselling.</li></ul><p>&nbsp;</p><p><strong>Requirements</strong></p><p>&nbsp;</p><ul><li>Bachelor’s degree in Business, Marketing, Communications, or a related field.<br>3–4 years of experience in Customer Success, Account Management, or a similar client-facing role.</li><li>Excellent English communication skills, both written and verbal, are essential.</li><li>Strong organizational and problem-solving skills with a structured, process-driven mindset.</li><li>Ability to thrive in a fast-paced, dynamic environment and collaborate across teams.</li><li>Based in Karachi, Pakistan (preferred).</li></ul><p>&nbsp;</p><p><strong>Why Qureos</strong></p><p><br>Join a purpose-driven company redefining how people grow their careers and how organizations find talent. You’ll work with a passionate, innovative team that values collaboration, creativity, and continuous learning.</p>

Customer Success Lead

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