customer success director

Informatica

Senior Customer Success Manager We are looking for a Senior Customer Success Manager based in Dubai (United Arab Emirates) to join our growing team as an individual contributor.
You will report to the Senior Director, Customer Success and be part of the Customer Success Team in Dubai, a group dedicated to delivering exceptional customer outcomes through data-driven solutions. This is hybrid schedule model position.
 Your Role Responsibilities? Here's What You'll Do As the primary post-sale contact, you will use your deep customer and product knowledge to drive adoption, maximize value, and build long-term strategic partnerships. Your key responsibilities include:
<ul> <li>Developing trusted advisor relationships with executive sponsors to align Informatica's solutions with business goals.</li> <li>Tracking and reporting on implementation and adoption milestones for customer executives.</li> <li>Promoting product capabilities and identifying upsell and cross-sell opportunities.</li> <li>Demonstrating advanced features to deliver measurable business outcomes.</li> <li>Designing ROI metrics to quantify solution impact.</li> <li>Proactively addressing customer needs, adoption risks, and renewal strategies to boost retention.</li> <li>Managing escalations and collaborating with internal teams across functions.</li> <li>Preparing success reports and maintaining thorough documentation of customer interactions.</li> <li>Experience making customers feel valued through quality service.</li> </ul>
 What We'd Like to See <ul> <li>Proven experience managing complex customer accounts and driving adoption in a customer success or related role.</li> <li>Strong understanding of customers' industry, decision-making process, business objectives, and strategic priorities.</li> <li>Communicates ideas clearly, builds alignment across teams, and negotiates effectively with senior leaders.</li> <li>Collaborates effectively across teams, builds support for ideas, and helps guide projects toward successful outcomes.</li> <li>Solid knowledge of hybrid software deployment, data warehousing, databases, and/or business intelligence solutions.</li> <li>Background in customer-facing roles with a strong focus on customer satisfaction and utilization improvement.</li> <li>Fluent in English with mandatory proficiency in Arabic.</li> </ul>
 Role Essentials <ul> <li>Minimum of 5+ years relevant professional experience in customer success or similar field.</li> <li>BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience</li> <li>Minimum 8+ years of relevant professional experience</li> </ul>

Principal Customer Success Manager

RateGain

<div>
 
 About RateGain
 
 
 
 RateGain Travel Technologies Limited is a global provider of AI-powered SaaS solutions for travel and hospitality that works with 3,200+ customers and 700+ partners in 100+ countries helping them accelerate revenue generation through acquisition, retention, and wallet share expansion.
 
 
 RateGain today is one of the world&rsquo;s largest processors of electronic transactions, price points, and travel intent data helping revenue management, distribution and marketing teams across hotels, airlines, meta-search companies, package providers, car rentals, travel management companies, cruises and ferries drive better outcomes for their business.
 
 
 Founded in 2004 and headquartered in India, today RateGain works with 26 of the Top 30 Hotel Chains, 25 of the Top 30 Online Travel Agents, 4 of the Top 5 Airlines, and all the top car rentals, including 16 Global Fortune 500 companies in unlocking new revenue every day.
 
 
 
 Key products include:
 
 
 
 <ul>
 <li>
 UNO: AI-powered revenue maximization platform.
 </li>
 <li>
 Distribution: Seamless inventory and pricing management across channels.
 </li>
 <li>
 Demand Booster: MarTech solution for driving traffic to hotel websites.
 </li>
 <li>
 DAAS: Real-time data and insights for informed decision-making
 
 
 </li>
 </ul>
 
 Who We Are Looking For
 
 
 
 We are currently seeking an Associate Director to join our high-performing Account Management team for the Hospitality business. This role is based in Africa and is critical to expanding our footprint through strategic account growth, with a focus on cross-sell and upsell within existing relationships. The ideal candidate will have a proven track record of strategic sales, customer engagement, and relationship management in the SaaS or travel technology domain.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Strategic Account Management &amp; Growth:
 </li>
 <li>
 Own and manage a portfolio of enterprise accounts in the region.
 </li>
 <li>
 Ensure client satisfaction with current products, drive product adoption and ensure renewals.
 </li>
 <li>
 Drive revenue expansion through cross-sell and upsell opportunities across RateGain product suite across Distribution, Marketing and Business Intelligence.
 </li>
 <li>
 Develop deep relationships with decision-makers and influencers within client organizations.
 
 
 </li>
 </ul>
 
 Sales &amp; Commercial Excellence:
 
 
 
 <ul>
 <li>
 Identify customer needs and align RateGain solutions to solve business challenges.
 </li>
 <li>
 Build commercial proposals, lead negotiations, and close deals to achieve quarterly and annual revenue targets.
 </li>
 <li>
 Collaborate with internal product and delivery teams to ensure solution success.
 
 
 </li>
 </ul>
 
 Regional Focus
 
 
 
 <ul>
 <li>
 Represent RateGain in client meetings, events, and industry forums across the India region.
 </li>
 <li>
 Maintain up-to-date knowledge of regional travel trends and competitive landscape.
 
 
 </li>
 </ul>
 
 Stakeholder Management &amp; Collaboration:
 
 
 
 <ul>
 <li>
 Coordinate with cross-functional teams including marketing, delivery, and customer success to deliver value to clients.
 </li>
 <li>
 Provide feedback to product and innovation teams based on market needs and customer insights.
 
 
 </li>
 </ul>
 
 What you need to succeed:
 
 
 
 
 Education &amp; Work Experience:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Marketing, or a related field; MBA is a plus.
 </li>
 <li>
 7-10 years of experience in enterprise sales, partnerships, or account management, preferably in SaaS or travel tech.
 </li>
 <li>
 Proven success in driving cross-sell/upsell strategies within enterprise accounts
 
 
 </li>
 </ul>
 
 Knowledge &amp; Technical Skills:
 
 
 
 <ul>
 <li>
 Strong commercial acumen and understanding of B2B SaaS business models.
 </li>
 <li>
 Proficiency with CRM tools such as Salesforce.
 </li>
 <li>
 Ability to analyze account performance data and identify expansion opportunities.
 </li>
 <li>
 Familiarity with the travel and hospitality ecosystem is highly desirable.
 
 
 </li>
 </ul>
 
 Soft Skills:
 
 
 
 <ul>
 <li>
 Excellent communication, presentation, and negotiation skills.
 </li>
 <li>
 Strong relationship-building capabilities with decision makers in Distribution, Revenue and Marketing functions in hotel chains.
 </li>
 <li>
 Strategic thinker with a hands-on approach to execution.
 </li>
 <li>
 Self-driven and results-oriented with a customer-first mindset.
 
 
 </li>
 </ul>
 
 Attitude &amp; Culture Fit:
 
 
 
 <ul>
 <li>
 High ownership and accountability.
 </li>
 <li>
 Entrepreneurial spirit with the ability to thrive in a dynamic, fast-paced environment.
 </li>
 <li>
 Passion for delivering value to customers and driving measurable business impact.
 
 
 </li>
 </ul>
 
 Equal Opportunity Employer:
 
 
 
 We are proud to be an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees and welcome applicants from all backgrounds and identities.
</div>

Associate Director - Customer Success

Lucidya | لوسيديا

<div>
 The Director of Customer Experience is a strategic leadership role responsible for defining and executing initiatives that enhance the entire customer journey, drive retention, and maximize customer lifetime value. This role bridges the gap between customer needs and business objectives, ensuring a customer-centric culture across the organization.
 
 
 
 Roles &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Strategic Planning: Define and lead the overall CX strategy, focusing on driving product adoption, customer retention, and expansion opportunities (upsell/cross-sell)
 </li>
 <li>
 Team Leadership &amp; Management: Build, mentor, and manage a high-performing team of Customer Success Managers (CSMs) and support professionals. Foster a culture of excellence and customer advocacy
 </li>
 <li>
 Customer Journey Optimization: Map and analyze the entire customer journey, from onboarding to renewal, to identify pain points and implement improvements for a seamless experience
 </li>
 <li>
 Data Analysis &amp; Performance Metrics: Own and monitor key performance indicators (KPIs) such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Lifetime Value (CLV), and Annual Recurring Revenue (ARR). Use data-driven insights to inform strategies and executive reporting
 </li>
 <li>
 Cross-Functional Collaboration: Collaborate closely with Product, Sales, Marketing, and Engineering teams to ensure a unified approach to customer interactions and advocate for product enhancements based on customer feedback
 </li>
 <li>
 Process &amp; Operational Excellence: Implement scalable processes and systems, including automation and AI-driven support, to optimize customer experiences and operational efficiency
 </li>
 <li>
 Crisis Management &amp; Advocacy: Address complex customer issues and escalations promptly, while acting as the "voice of the customer" within the company to ensure customer needs are met and relationships are maintained.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Experience
 
 
 
 <ul>
 <li>
 Experience: 8-10+ years of experience in customer-facing or post-sales leadership roles within a B2B SaaS environment. Experience in scaling teams and operations during company growth is highly valued
 </li>
 <li>
 Education: A bachelor's degree in Business Administration, Marketing, or a related is required, with an MBA or relevant professional certifications (e.g., CCXP) is a plus
 </li>
 <li>
 Technical Skills: Proficiency with CRM software (e.g., Salesforce, HubSpot), customer success platforms (e.g., Gainsight), and data analytics and reporting tools (e.g., Tableau, Power BI)
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Leadership &amp; Communication: Exceptional interpersonal, presentation, and team management skills
 </li>
 <li>
 Strategic &amp; Analytical Thinking: Ability to synthesize complex data and feedback into actionable strategies and make data-driven decisions
 </li>
 <li>
 Empathy &amp; Problem-Solving: A genuine obsession for the customer experience and the ability to identify and resolve root causes of issues
 </li>
 <li>
 Adaptability: The ability to navigate rapid technological shifts and evolving customer expectations is crucial.
 </li>
 </ul>
</div>

Director of Customer Experience

Lucidya

<div>The Director of Customer Experience is a strategic leadership role responsible for defining and executing initiatives that enhance the entire customer journey, drive retention, and maximize customer lifetime value. This role bridges the gap between customer needs and business objectives, ensuring a customer-centric culture across the organization.<h3 class="jobSectionHeader">
Roles &amp; Responsibilities</h3><ul>
<li>Strategic Planning: Define and lead the overall CX strategy, focusing on driving product adoption, customer retention, and expansion opportunities (upsell/cross-sell).</li>
<li>Team Leadership &amp; Management: Build, mentor, and manage a high-performing team of Customer Success Managers (CSMs) and support professionals. Foster a culture of excellence and customer advocacy.</li>
<li>Customer Journey Optimization: Map and analyze the entire customer journey, from onboarding to renewal, to identify pain points and implement improvements for a seamless experience.</li>
<li>Data Analysis &amp; Performance Metrics: Own and monitor key performance indicators (KPIs) such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Lifetime Value (CLV), and Annual Recurring Revenue (ARR). Use data-driven insights to inform strategies and executive reporting.</li>
<li>Cross-Functional Collaboration: Collaborate closely with Product, Sales, Marketing, and Engineering teams to ensure a unified approach to customer interactions and advocate for product enhancements based on customer feedback.</li>
<li>Process &amp; Operational Excellence: Implement scalable processes and systems, including automation and AI-driven support, to optimize customer experiences and operational efficiency.</li>
<li>Crisis Management &amp; Advocacy: Address complex customer issues and escalations promptly, while acting as the &quot;voice of the customer&quot; within the company to ensure customer needs are met and relationships are maintained.</li>
</ul>
Requirements<h3 class="jobSectionHeader">
Experience</h3><ul>
<li>Experience: 8-10+ years of experience in customer-facing or post-sales leadership roles within a B2B SaaS environment. Experience in scaling teams and operations during company growth is highly valued.</li>
<li>Education: A bachelor's degree in Business Administration, Marketing, or a related is required, with an MBA or relevant professional certifications (e.g., CCXP) is a plus.</li>
<li>Technical Skills: Proficiency with CRM software (e.g., Salesforce, HubSpot), customer success platforms (e.g., Gainsight), and data analytics and reporting tools (e.g., Tableau, Power BI).</li>
</ul><h3 class="jobSectionHeader">Soft Skills</h3><ul>
<li>Leadership &amp; Communication: Exceptional interpersonal, presentation, and team management skills.</li>
<li>Strategic &amp; Analytical Thinking: Ability to synthesize complex data and feedback into actionable strategies and make data-driven decisions.</li>
<li>Empathy &amp; Problem-Solving: A genuine obsession for the customer experience and the ability to identify and resolve root causes of issues.</li>
<li>Adaptability: The ability to navigate rapid technological shifts and evolving customer expectations is crucial.</li></ul></div>

Amgen

<div>We are seeking a Director of Global Customer Experience &amp; Order-to-Cash (GCX-OTC) to play a pivotal leadership role in shaping and executing our customer experience and service delivery vision for our Amgen India site. This leader will be responsible for accelerating our impact on the market and driving transformational business value across customer engagement/intimacy, digital enablement, and illuminating customer experience by embedding customer insights into the business. The ideal candidate will bring a customer first, data driven approach along with a proven record of leading global customer-centric teams.
Reporting to the Executive Director of Global Customer Experience &amp; Order-to-Cash, this key leadership role will require the ability to think globally and act regionally. This leader will have an impact-driven mindset, strategic perspective, and an empathetic approach and focus on their teams. This leader will model and resonate Amgen Value and Culture with team, driving a harmonious and differentiated employee experience.
About The Role
The India GCX-OTC Head will lead and manage multiple Customer Service, Customer Experience and Digital Support teams, composed of team leads and team members of varying roles and responsibilities, all dedicated to delivering best-in-class service to our customers and driving continuous improvements and innovations. In addition, this role will provide operational leadership for Clinical Customer Service, ensuring consistent, compliant, and responsive support for Amgen&rsquo;s global clinical trials and investigational product supply chain. Your mission will lead these teams toward ensuring seamless service delivery, operational excellence, and alignment with strategic business objectives. Working across the business, you will ensure cross-functional and cross-regional collaboration to ensure we support both new and existing customers across the lifecycle journey.
What&rsquo;s the job?<ul><li>
Be a driving force for us overshooting our goals, boosting customer delight, response and resolution times, and team member satisfaction.</li><li>
Live/promote Amgen Value and GCX-OTC Culture that is consistent with the global framework</li><li>
Closely collaborate with Quality, Compliance, Finance, Commercial, Technology IS and outsource partners to optimize our service processes and performance creatively and effectively, always mindful of our customers&rsquo; friction areas in their respective journeys.</li><li>
Align India operations with global order-to-cash (OTC) standards and KPIs. Oversee OTC processes including order management, product and distribution complaints, and dispute resolution.</li><li>
Create and implement an analytics strategy for best-in-class service delivery. Leverage tools and technologies such as SAP, Celonis (Process Intelligence), UI Path (Intelligent Document Processing), Salesforce Service Cloud /eCommerce / Agentforce, Interactive Response Technology (IRT), and clinical trial management systems (CTMS) for smart reporting and analytics across customer service and other customer facing functions/channels to sense patterns, predict resolution pathways, and make data-driven decisions.</li></ul><ul><li>
Lean in to guide and assist in resolving complex customer issues; treat them as an opportunity and implement measures to avoid them.</li><li>
Instill a &ldquo;perfection through iteration&rdquo; approach to your region, delivering fast, creative, and thoughtful solutions to challenges around the organization.</li><li>
Ensure compliance with global policies and local regulations.</li><li>
Stay up to date on industry trends, and best practices in customer experience.</li><li>
Partner with Global Clinical Customer Services (GCCS) and Global Development Operations to align customer service processes with study supply requirements, including investigational product order fulfillment, temperature-controlled logistics, and returns management.</li><li>
Support harmonization of service models across commercial and clinical domains to deliver a unified customer and patient experience</li><li>
Ensure adherence to GMP, GCP, GDP, and local regulatory requirements for clinical supply operations</li></ul>
 Key Skills Required For The Role Of Director Customer Service
1. Strategic thinking and foresight: As the person in charge of overall customer service, the Director of Customer Service should be able to foresee market changes, dynamism in customer expectations and strategize to guide the company to live up to those expectations in the fast-evolving digital world. Continually assess and proactively address gaps/opportunities.
2. Interpersonal, networking and influencing skills: For someone who not only needs to nurture great relationships internally with his own team and leaders of other teams but also understand the pulse of customers and external stakeholders such as vendors and channel partners, interpersonal and networking skills are indispensable.
3. Problem-solving and analytical skills: Director of Customer Service should be adept at interpreting and leveraging data insights for constantly enhancing customer experience. Ability to understand data analytics and extract useful or actionable information from it along with strong problem-solving skills is a power-packed combination for ensuring customer experience gaps do not occur or are resolved efficiently. It is essential for the Director of Customer Service be able to see through data and identify potential concerns and their respective solutions to be able to guide the team to be able to deliver best-in-class customer experience.
4. Ability to understand business objectives and align CX accordingly: As the person in-charge for the overall Customer Service strategy, the Director needs to have a clear understanding of the company&rsquo;s business objectives so that he can strategize CX efforts such that it contributes to the achievement of the business goals.
5. Data-driven mindset and an aptitude for technology: Data and technology make for the foundation of today&rsquo;s customer experience efforts and this marketing technology landscape itself is still evolving. This means the Director of Customer Service cannot do without being adept on all the tools and technologies that help businesses deliver, manage, measure and improve customer experience. Support establishment, maturation, and sustainment of channel analytics tools and dashboards to meet business needs.
6. Drive results through growth mindset and team empowerment: Understand cultural differences and practical limitations (time zone, language, geo-distance, etc.) and turn them into advantages or differentiators. Clarify rules of engagement and empower team to amplify/accelerate results.
7. Deliver Global Digital Support on a scale: Support OTC platforms and digital tools in all regions (e.g. Americas, EMEA, JAPAC) with scalability and agility in resource deployment. Leverage advanced tools to ensure efficient and consistent intake, triage, prioritization, execution, stakeholder engagement/communication, and measurement.
Basic Qualifications and Experience:<ul><li>Doctorate degree / Master&rsquo;s degree with 18+yrs of Industrial experience.</li><li>4 years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs or directing the allocation of resources.
</li></ul>Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.</div>

Director Of Customer Experience & Order-to-Cash

NielsenIQ

<div>
 
 Job Description
 
 
 
 
 The role is responsible for the ongoing support and development of Tier 2 customers through implementing the Customer Success strategy which will encompass the following:
 
 
 
 <ul>
 <li>
 
 Customer Experience:
 
 Ensure high customer satisfaction by understanding and addressing customers&rsquo; needs and goals, becoming their trusted advisor by building and maintaining strong relationships. Conduct regular check-ins and business reviews to ensure customers are achieving their desired outcomes
 </li>
 <li>
 
 Performance Metrics:
 
 Achieve essential KPIs such as customer satisfaction scores, retention rates, and product usage metrics to gauge the effectiveness of customer success initiatives
 </li>
 <li>
 
 Process Improvement:
 
 Identify and implement improvements to enhance efficiency and customer satisfaction with both your customers and your manager
 </li>
 <li>
 
 Training and Development:
 
 Provide support and training to team members, as well as customers to ensure a mutually beneficial relationship
 </li>
 <li>
 
 Cross-Department Collaboration:
 
 Work closely with other departments, such as Commercial, Sales Enablement, and PTO, to ensure a seamless customer experience. Schedule product deliveries according to workflow capacity, handle operational queries, and support the operations team to maintain high service levels
 </li>
 <li>
 
 Product Knowledge:
 
 Develop a comprehensive understanding of core services and additional software offerings. Track customer usage against allowances and address any queries related to systems
 </li>
 <li>
 
 Technology Utilization:
 
 Adoption of existing systems and processes to streamline operations and improve service delivery
 </li>
 <li>
 
 Reporting and Analysis:
 
 Prepare and present detailed reports for your customers on adoption and usage of services. Use performance data to drive continuous improvement initiatives with our customers
 </li>
 <li>
 
 Customer Feedback:
 
 Obtain customer feedback to drive a continuous improvement to NPS
 </li>
 <li>
 
 Customer Advocacy:
 
 Act as an advocate for the customer within the company, ensuring their needs and feedback are considered in product development and service improvements
 </li>
 </ul>
 
 
 Other
 
 
 
 
 <ul>
 <li>
 You may be asked to undertake additional duties to those above, either temporarily or permanently, which the Company reasonably believes you can carry out or for which you will be trained
 </li>
 <li>
 Relevant professional, ethical and health and safety standards apply to this role
 </li>
 <li>
 May require out-of-hours working, reasonable travel to customers and other NIQ offices (both domestic and international)
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 You have a customer driven attitude and strong experience in working in B2B customer-facing role(s), preferably including relationship management
 </li>
 <li>
 Ability to deliver quickly in a fast-paced environment and independently overcome challenges
 </li>
 <li>
 A positive and collaborative attitude and proven experience in working cross-functionally with internal teams to drive customer success and achieve business goals
 </li>
 <li>
 Strong problem-solving abilities and the capacity to meet deadlines consistently
 </li>
 <li>
 1-2 years of relevant experience
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including r&eacute;sum&eacute; screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ&rsquo;s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ&rsquo;s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
 
 
 
 
 
 Our Benefits
 
 
 
 
 <ul>
 <li>
 Flexible working environment
 </li>
 <li>
 Volunteer time off
 </li>
 <li>
 LinkedIn Learning
 </li>
 <li>
 Employee-Assistance-Program (EAP)
 </li>
 </ul>
 
 
 
 About NIQ
 
 
 
 
 
 NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
 
 
 
 
 For more information, visit NIQ.com
 
 
 
 
 Want to keep up with our latest updates?
 
 
 
 
 Follow us on: LinkedIn | Instagram | Twitter | Facebook
 
 
 
 
 
 
 Our commitment to Diversity, Equity, and Inclusion
 
 
 
 
 
 At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
 
 
 
</div>

Customer Success Executive

Bidease

Bidease is a fast growing mobile ad tech company specializing in in app programmatic advertising. Our Demand Side Platform (DSP) empowers advertisers to efficiently reach their target audience across mobile devices. We are seeking a seasoned Customer Success Manager to join our dynamic team and drive continued success. Job Description As a Customer Success Manager, you'll play a crucial role in growing revenue and driving adoption of the Bidease platform through strategic account management and relationship building. You will be responsible for growing current revenue alongside the Sales and Media Buying teams by communicating with clients to identify and meet their business objectives and ensuring success as they adopt a new platform. From training them on Bidease usage, DSP strategy, and optimization, to strengthening client relationships, you'll become an integral part of your client's digital strategy. Responsibilities <ul> <li>Collaborate with cross functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on products to simplify client usability and improve overall client experience</li> <li>Work closely with the Media Buying team to help them understand client objectives and goals to create the best media buying strategy for each new client</li> <li>Review campaign performance and provide detailed feedback to media buyers to adjust campaign setup and achieve optimization</li> <li>Work closely with the Media Buying and Sales teams to drive revenue and enhance the performance of client campaigns</li> <li>Educate clients on new platform features, DSP partners, services, and relevant practices</li> <li>Educate and grow the programmatic buying knowledge of clients.</li> </ul> Qualifications <ul> <li>Experience in advertising technology or a related field</li> <li>3+ years of experience in a DSP/programmatic work environment</li> <li>Ability to adapt quickly to a rapidly changing technology environment</li> <li>Ability to learn complex software applications and thrive in a fast paced, digital environment</li> <li>Excellent written and verbal communication, organizational, & time management skills</li> <li>A passion for achieving higher levels of growth and development with Bidease</li> <li>Ability to assist, manage and abide by client's needs and work with complaints in a concise and respectful manner</li> <li>Comfortable working with multiple clients and accounts at a time across a diverse set of industries</li> <li>Ability to analyze and interpret significant amounts of data</li> <li>Ability to speak, read, and write in English fluently</li> </ul> Location & Work Authorization This is a hybrid onsite role that requires permanent residence and work authorization in Dubai.

Customer Success Manager, MENA

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