customer success director

Sephora

<div>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty. With 56,000 employees in 35 countries, we connect customers and beauty brands within the world&rsquo;s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more. 
Reporting to: Marketing Director.
Location: Dubai, United Arab Emirates. 
Position Purpose:
Own overall Customer Loyalty Strategy for Sephora Middle East. Provide expertise and leadership to define and implement customer loyalty strategies that successfully build profitable, long-term customer relationships across all channels. Partner with cross-functional teams, business partners, and channel execution groups to define and design an impactful promise for the loyalty program, and to ensure proper implementation, activation and measurements are in place. Lead the development of experience and communications strategies rooted in business and brand goals, customer data and channel-level best practices. Provide strategic direction into the data and technology needed to support the implementation and execution of the loyalty strategy and specific program management. 
You will excel and enjoy this position if you are ready to actively handle the following missions:
Strategy
<ul><li>Lead the development and execution of CRM strategy and function, including data gathering and quality, database understanding, targeting, marketing deployment and loyalty program enhancement and management.</li><li>
Evolve and optimize email, direct mail, SMS and touchpoint strategy to maximize customer loyalty and drive retention</li><li>
Evolve loyalty program to be a powerful loyalty driver that is consistent with the vision of the brand</li><li>
Drive strategic decision making through effective communication at a senior management level</li><li>
Support cross functional initiatives by serving as a thought leader across the company, providing consultation and best practices for CRM and customer engagement.</li><li>
Define key priorities for implementation and technologies needed and build data supported Business cases for strategic solutions</li><li>
Lead strategy roadmap and end-to-end execution of lifecycle campaigns to increase conversion and success against KPIs by leveraging channels</li><li>
Establish strong relationship with Products, Data science, Design, and other counterparts, collaborate on prioritization for roadmap and resolve dependencies</li><li>
Lead, manage and optimize all customer service processes and call center directives to ensure the best in class customer service from our call center teams.</li></ul> 
Customer Insight
<ul><li>Set KPIs targets and assess the impact of CRM project short and long term</li><li>
Conduct market research in partnership with the central team to better understand new consumer expectations and rework the loyalty promise accordingly</li><li>
Prioritize and scope analysis request from cross functional teams (Marketing, retail, e-commerce) to ensure the right level of support is provided in a timely way (store cannibalization, retention of B&amp;M customers online during lockdown&hellip;)</li><li>
Establish analytics and reporting structure to educate other leaders about customers and CRM tactics</li><li>
Drive analysis of customer value and behavior data to produce actionable insights to embed onto life cycle campaigns that drive business strategies and value</li></ul> 
Loyalty Program<ul><li>
Define and manage the SBP marketing plan / calendar including all activations and brand priorities in partnership with omnichannel and category teams ensuring smooth coordination with external and internal teams.</li><li>
Manage all aspects of marketing, media planning and PR related to the Loyalty program as well as the execution of the related direct marketing campaigns (target, offer&hellip;)</li><li>
Interpret campaign performance data and turn them into actionable business insights and communication guidelines</li><li>
Build story telling for the brands using reports to show the profitability of participating/ contributing to the loyalty program gifts</li><li>
Partner with Category Managers teams to lead the negotiation with brand suppliers on gifting and offers that will be used for the program</li><li>
Monitor closely on all the plans implementation, schedule and activities for all markets and offers to guarantee the consistency and right the image of SBP in all materials.</li><li>
Develop Beauty Pass members experiences that money can&rsquo;t buy and leverage on personalization to create unique customer journey to pamper our best members and grow their engagement.</li><li>
Build the brand love for the loyalty program buy building a strong promise and communicating loudly about the perks.</li></ul> 
 Team Structure &amp; Talent Management<ul><li>
Recommend appropriate organizational, budgetary and resource changes as needed.</li><li>
Develop key structures and workflows that contribute to the success of the CRM team and coordination with local and cross functional teams.</li></ul> 
Do not hesitate to apply if you have:<ul><li>
The successful candidate for this role is not only a strategic thinker and problem solver able to break down business needs into technical requirements.</li><li>
Preferred experience of 6-8 years in Retail/Consumer Goods/FMCG or/and Fashion Industry with excellent track record of CRM/Loyalty Programs.</li><li>
Arabic is preferred, not mandatory.</li><li>
She/He has a track record of being a cross-functional collaborator who can lead with influence and drive multiple priorities in a fast-paced environment by working closely with Product, Data Science, Engineering, Marketing, and Retails Teams and flexibility to travel.</li></ul> 
Here, you will find:<ul><li>
Community: In which authenticity is embraced, and the strength of our differences fuels our collective spirit.</li><li>
Culture of Empowerment: Learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead.</li><li>
Work that Brings Fulfilment: From delighting clients every day, to inspiring our industry at large, every action makes a difference.</li></ul><div></div><div> 
Join us and belong to something beautiful</div></div>

CRM and Loyalty Director

HealthJoy

<div><h2 class="jobSectionHeader">Preferred Location: Tampa</h2>
<h2 class="jobSectionHeader">Come for the mission. Stay for the innovation.</h2>

Let's keep things simple: we're a talented, hard-working, and compassionate team driving towards a mission that impacts every single one of us.

Healthcare benefits are complex, underutilized, and often invisible to the people who need them most. Employers invest heavily in benefits their people don't understand and don't use, and when that happens, the client questions the value and the relationship is at risk. HealthJoy sits right at that intersection: we make benefits simple, connected, and worth coming back to, and our Customer Success team is the engine that turns that value into retained and expanded revenue.

HealthJoy has garnered workplace awards from Inc.'s Fastest Growing Startups and Built In Chicago's Best Places to Work while growing globally to more than 300 team members. We're focused here on protecting and growing the revenue base we've built, and on reinventing how a Customer Success organization operates in an AI-native company.

The opportunity is real and the stakes are clear. Net revenue retention is the number that compounds everything else we do. We have a strong, experienced CS team, a maturing data foundation, and a head start on AI-powered customer lifecycle tooling that most of our competitors can't match. Your job is to take that foundation and run: defending revenue, driving expansion, and building the agentic Customer Success motion that lets us manage growing books of business without growing headcount at the same rate.
<h2 class="jobSectionHeader">
The Role</h2>

You'll own Customer Success and the retention number that comes with it. That means two things at once: protecting and expanding revenue across our employer client base, and leading the team that owns those relationships through a genuine shift in how the work gets done.

This is a commercial role, not a satisfaction role. Net revenue retention, gross retention, and expansion are the outcomes that matter. You own the renewal calendar, the churn-risk triage, the upsell and product-adoption motion, and the health of every client relationship from launch through renewal. You manage the function out of Salesforce, you know your book cold, and you can tell anyone in the company exactly where retention is being made or lost and why.

It's also a building role, and increasingly an AI-native one. We've already built and deployed agents that recaptured over a thousand hours of CSM prep time in a single quarter, collapsed upsell research from hours to seconds, and replaced a six-figure vendor contract with an in-house tool. That's the starting line, not the finish. You'll lead a team and a roadmap that's moving toward a fully agentic customer lifecycle: specialized agents mapped to each phase of the client journey, triggered by real-time signals, orchestrated for the right message at the right moment. You don't have to have personally built that before, but you have to be genuinely excited to lead an organization that operates this way and to roll up your sleeves in the work.

This role works cross-functionally with Sales, the Broker Partnership team, Marketing, RevOps, Data, Product, and Legal. Retention is a team sport here, and you'll be at the center of it.
<h2 class="jobSectionHeader">
What You'll Do</h2>

Own net revenue retention and gross retention. You carry the retention number. You own the renewal calendar, knowing which accounts sit in the triage window and which are in the danger zone, and you build the forecasting discipline to see churn coming before it happens. You concentrate the team's human attention where relationship complexity and revenue impact are highest.

Drive expansion and product adoption. Retention and growth are two sides of the same book. You own the upsell pipeline and the product-adoption motion, getting live clients to activate the products that make them stickier and prove ROI. You set the targets, build the tracking, and hold the team to the outcome.

Lead the AI-native transformation of Customer Success. You own and advance the agentic customer lifecycle roadmap: business-review and renewal-proposal agents, upsell-discovery agents, long-tail automated outreach, predictive health scoring, and the orchestration layer that ties them together. You partner with Data, Product, and RevOps to keep the underlying data foundation trustworthy, and you make AI a multiplier for your team's judgment rather than a replacement for it.

Run the team out of Salesforce. You make SFDC the system of record for how the team forecasts renewals, manages opportunities, and tracks the health of the book. You bring rigor and a single source of truth to how Customer Success operates day to day.

Own the broker-advocacy dimension of retention. A large share of churn risk concentrates in accounts where the broker doesn't actively sell renewal value. You partner with the broker partnership team and Sales to close that gap, equipping brokers with renewal narratives, benchmarks, and ROI proof, and reaching clients directly where broker pass-through can't be assumed.

Be the senior voice for clients. You show up for the relationships that matter: QBRs, business reviews, escalations, on-site visits, and incident communications. You own the Customer Advisory Board and the Voice of Customer program, and you bring what you hear back into Product, Marketing, and the broader business.

Lead and develop the team. You manage a team of CS managers and their CSMs, you raise the commercial sophistication of the org, and you build the bench. As books grow and the work gets more strategic, you make sure your people are spending their time on judgment, not busywork.

Bring the numbers to the table. You know your retention, expansion, and engagement metrics cold, you spot the trends, and you turn them into action without waiting for a data team to hand you the answer.
<h2 class="jobSectionHeader">
What We're Looking For</h2>

8+ years in Customer Success, account management, or a commercial retention role, including team leadership. You've owned a retention or net revenue retention number and led the people responsible for delivering it. You know what it takes to defend and grow a B2B book of business.

Revenue-first mindset. You think in terms of retention, expansion, and net revenue retention, not just satisfaction scores or relationship health. You connect every CS activity to a business outcome and you hold yourself and your team accountable to the number.

AI-native, or hungry to be. This is the one that matters most. You're genuinely excited to lead a Customer Success organization where AI and agents do the heavy lifting, and you're comfortable building and iterating on those workflows rather than waiting for someone to hand them to you. Hands-on experience designing AI-augmented or agentic processes is a strong plus; an authentic builder's curiosity about it is non-negotiable. If the idea of reinventing how CS operates energizes you, you'll thrive here. If you'd rather run the proven playbook you already know, this isn't the role.

Commercial and cross-functional fluency. You operate comfortably with Sales, Marketing, RevOps, Data, Product, and Legal. You understand how broker-channel dynamics shape retention in benefits, and you know how to drive outcomes through relationships and teams you don't directly control.

Comfort with data and systems. You live in Salesforce, you pull your own metrics, you spot the signal in the noise, and you make the team's reporting a source of truth the whole business can rely on.

Comfort with ambiguity. This is a function in transformation, not a steady-state book to maintain. You'll build things from scratch, change how the work is done, and shape the role as you go.

Executive presence and clarity. You communicate well at every level, from a CSM to a client's CHRO to our executive team. You can run a QBR, lead a business review, defend a renewal, and write a clear, persuasive email.

Healthcare or benefits experience preferred. Not required, but a real head start. Strong commercial CS leadership and genuine curiosity about the space will get you there.<h2 class="jobSectionHeader"> 
</h2>
<h2 class="jobSectionHeader">This Role Is Not for Everyone</h2>

If you're looking for a defined playbook and a steady-state book of business to manage, this isn't it. If your best work comes from relationship maintenance without a retention or expansion target, look elsewhere. If AI feels like a threat or a distraction rather than the most exciting lever you have, the direction here will frustrate you. If you need full certainty before acting, or a manager telling you exactly what to do next, you won't succeed.

If you read that and thought good, that's what I want, keep going.
<h2 class="jobSectionHeader">
Reporting &amp; Team</h2>

This role reports to the Chief Growth Officer and leads the Customer Success organization, a team of experienced CS managers and their CSMs. You'll work closely with Sales, the broker partnership team, Marketing, RevOps, Data, Product, and Legal, and you'll have visibility into senior leadership as you shape the future of Customer Success at HealthJoy.
<h2 class="jobSectionHeader">
Total Rewards</h2>

Job Level: This role includes a base salary and commissions. Please email at hr@healthjoy.com to request the overall compensation.

The cash compensation above includes base salary only. Certain roles are eligible for additional cash incentives such as commission, annual bonus targets, or other variable incentives.

HealthJoy maintains a comprehensive strategy to determine rewarding and competitive packages for individual compensation for new hires, internal promotions, and internal job changes. This strategy is based on several factors unique to each individual, including: 1) the skills, experience, and qualifications of the individual; 2) the responsibilities and demands of the role; 3) analysis of external market data; and 4) company budget and financial performance.

While HealthJoy is a remote-first employer, certain roles we prefer to be in the Tampa Bay area, where much of our leadership resides.

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.

In addition to cash compensation, HealthJoy offers a rich &quot;Total Rewards&quot; package that includes:
<ul>
<li>Medical, Dental, and Vision insurance packages</li>
<li>HSA contribution match</li>
<li>Stock options for eligible roles</li>
<li>401k match</li>
<li>Paid parental leave</li>
<li>Company-sponsored Short Term and Long Term Disability coverage</li>
<li>Flexible PTO</li>
</ul><h2 class="jobSectionHeader">Commitment to Equal Pay</h2>

At HealthJoy, we are committed to creating a diverse and inclusive workplace where everyone has the opportunity to succeed and thrive.

We believe that everyone should be paid based on their qualifications, experience, and the work that they do, not on their gender, race, or any other personal characteristic. We conduct thorough annual reviews of employee pay and our pay practices to ensure we reward the right behaviors and are providing equal pay for equal work.
<h2 class="jobSectionHeader">
Commitment to Equal Opportunity</h2>

HealthJoy is committed to creating a diverse environment and is proud to be an equal opportunity employer.

All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other basis forbidden under federal, state, or local law.

Don't meet every single requirement? We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply, we'd love to hear from you.</div>

VP, Customer Success & Retention

The Educators school NJB Clifton Campus

Job Description Marketing Officer / Assistant to DirectorPosition: Marketing Officer Department: Administration, Admissions &amp; Marketing Reports To: DirectorJob PurposeThe Marketing Officer / Assistant to Director is responsible for increasing student enrollment, strengthening the school's brand image, supporting the Director in daily operations, ensuring effective communication between departments, maintaining parent satisfaction, and coordinating marketing, admissions, and administrative activities.Key ResponsibilitiesMarketing &amp; Admissions<ul><li>Achieve monthly and annual admission targets.</li><li>Generate admission inquiries through various marketing channels.</li><li>Conduct campus tours and admission counseling for prospective parents.</li><li>Plan and execute marketing campaigns, promotions, and admission drives.</li><li>Manage social media platforms and digital marketing activities.</li><li>Develop marketing materials including brochures, flyers, banners, and presentations.</li><li>Monitor competitor activities and market trends.</li><li>Build relationships with community organizations and potential partners.</li></ul>Executive Support to Director<ul><li>Manage the Director's schedule, appointments, and meetings.</li><li>Prepare reports, presentations, notices, circulars, and official correspondence.</li><li>Record meeting minutes and ensure follow-up on action items.</li><li>Coordinate with all departments to ensure timely completion of assigned tasks.</li><li>Track deadlines and monitor project progress.</li><li>Maintain confidential files, records, and management documents.</li><li>Assist the Director in planning and implementing strategic initiatives.</li></ul>Parent Relations &amp; Customer Service<ul><li>Ensure professional handling of parent inquiries and complaints.</li><li>Maintain high standards of customer service and communication.</li><li>Support parent engagement and retention initiatives.</li><li>Ensure positive parent experiences during admissions and throughout the academic year.</li></ul>Event Management &amp; Public Relations<ul><li>Organize school events, open houses, exhibitions, orientations, and promotional activities.</li><li>Coordinate media coverage and publicity for school achievements and events.</li><li>Collect and promote student and parent success stories and testimonials.</li><li>Strengthen the school's reputation within the community.</li></ul>Administrative Coordination<ul><li>Coordinate communication among academic, administrative, accounts, HR, and support departments.</li><li>Maintain accurate records and documentation.</li><li>Ensure timely submission of departmental reports.</li><li>Perform any additional duties assigned by the Director.</li></ul>Qualifications<ul><li>Bachelor's degree in Marketing, Business Administration, Education, or a related field.</li><li>Minimum 2&ndash;3 years of relevant experience, preferably in the education sector.</li><li>Excellent verbal and written communication skills in English and Urdu.</li><li>Proficiency in MS Office, Google Workspace, Canva, social media platforms, and digital marketing tools.</li></ul>Required Competencies<ul><li>Marketing &amp; Brand Development</li><li>Admissions Management</li><li>Communication &amp; Public Relations</li><li>Customer Service Excellence</li><li>Report Writing &amp; Documentation</li><li>Event Planning &amp; Coordination</li><li>Time Management &amp; Organization</li><li>Leadership &amp; Team Coordination</li><li>Problem Solving &amp; Decision Making</li><li>Professionalism &amp; Confidentiality</li></ul>Key Performance Indicators (KPIs)<ul><li>Achievement of admission and enrollment targets.</li><li>Inquiry-to-admission conversion rate.</li><li>Timely completion of Director's assignments.</li><li>Parent satisfaction and response time.</li><li>Social media growth and engagement.</li><li>Quality and timeliness of reports and documentation.</li><li>Successful execution of marketing campaigns and school events.</li><li>Effective coordination among departments.</li><li>Community outreach and partnership development.</li><li>Maintenance of a positive school image and reputation.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs100,000.00 per monthWork Location: In person

Marketing Officer

Wake Forest University

<div>External Applicants:
Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description.
Cover Letter and Supporting Documents:<ul><li>
Navigate to the &quot;My Experience&quot; application page.</li><li>
Locate the &quot;Resume/CV&quot; document upload section at the bottom of the page.</li><li>
Use the &quot;Select Files&quot; button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files.</li></ul>
Important Note: The &quot;My Experience&quot; page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission.
Current Employees:
Apply from your existing Workday account in the Jobs Hub. Do not apply from this website.
A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified.
Job Description Summary
The Individual Giving Coordinator is responsible for the coordination, development, and marketing of general membership and annual giving for Reynolda House and Reynolda Gardens. Working closely with the Director of Advancement and External Affairs, this position is responsible for achieving annual revenue goals. This position provides strategies, leadership, creativity, and resourcefulness to ensure the growth and success of Reynolda&rsquo;s individual giving programs. 
 
<ul><li>This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply.</li></ul>
Job Description<div>
Essential Functions: 
<ul><li>Responsible for all member communications, including mailings/phone/online/in person solicitations for new members, member upgrades, and member renewals for the Museum and Gardens.</li><li>Ensures that all membership donations are acknowledged in a professional and timely manner and that all membership data records are accurate and up-to-date.</li><li>Assists the Assistant Director of Advancement Operations in gift processing and performs these duties as needed.</li><li>Prepares weekly, monthly, and annual status reports and membership level analyses.</li><li>Establishes an exemplary member services/customer service program, resolving any member</li></ul>
problems quickly and professionally, resulting in continually improving member retention rates, and advancing membership growth in all categories. 
<ul><li>Collaborates with Assistant Director of Advancement Operations to enhance attendance and on-site membership sales.</li><li>In collaboration with the Marketing team, implements direct mail and other acquisition strategies to maximize membership growth and community involvement in the Museum.</li><li>Collaborates on advancement events with the Assistant Director of Advancement Operations and Director of Advancement and External Affairs and provides administrative and on-site support prior to and during certain events.</li><li>Collaborates with the Grants and Stewardship Manager on administrative needs for the cultivation, acquisition, and stewardship of Reynolda donors.</li></ul></div><div>
Other Functions: 
<ul><li>Works with staff in the Teaching and Learning Department to ensure membership development is an important factor in program planning.</li><li>Works with the Executive Director, Director of Advancement and External Affairs, and Director of Reynolda Gardens to evaluate giving levels to benefit the Museum and Gardens.</li><li>Supports Director of Advancement and External Affairs in coordinating materials for capital, endowment and planned giving campaign.</li></ul></div><div>
Required Education, Knowledge, Skills, Abilities: 
<ul><li>BS/BA required, plus membership and/or annual fund experience with demonstrated success in planning and implementing a goal-driven, results-oriented program.</li><li>Ability to motivate and create enthusiasm museum-wide regarding membership, and be comfortable interacting with people at all levels, both internal and external to the Museum.</li><li>Sense of urgency and commitment to accomplish goals.</li><li>Positive and helpful attitude in interacting with members and volunteers on the phone and in person.</li><li>Strong organizational and communication skills.</li><li>Ability to write clearly and persuasively.</li><li>Excellent proofreading skills and attention to detail.</li><li>Digital Fluency: Experience using CRM systems, along with Microsoft Office 365, specifically Excel, Word, and PowerPoint and Google Docs, Google Sheets, and Google Slides.</li><li>An appreciation for the visual arts and cultural history, and enthusiasm for furthering the mission of the Museum and Gardens.</li><li>Ability to work a flexible schedule to include occasional evening and weekend hours.</li></ul></div><div>
Preferred Education, Knowledge, Skills, Abilities: 
<ul><li>Relevant corporate client/customer relationship experience</li><li>Experience with Altru or Blackbaud products</li><li>Experience in customer service, development, and sales</li></ul></div>
Physical Requirements:
Environmental Conditions:
About Reynolda
Reynolda is set on 170 acres in Winston-Salem, N.C. and comprises Reynolda House Museum of American Art, Reynolda Gardens and Reynolda Village Shops and Restaurants. The Museum presents a renowned art collection in a historic and incomparable setting: the original 1917 interiors of Katharine and R. J. Reynolds&rsquo;s 34,000-square-foot home. Its collection is a chronology of American art and featured exhibitions are offered in the Museum&rsquo;s Babcock Wing Gallery and historic house bedrooms. The Gardens serve as a 134-acre outdoor horticultural oasis open to the public year-round, complete with colorful formal gardens, nature trails and a greenhouse. In the Village, the estate&rsquo;s historic buildings are now home to a vibrant mix of boutiques, restaurants, shops and services. Affiliated with and adjacent to the Reynolda Campus of Wake Forest University, plan your visit at reynolda.org and use the free mobile app, Reynolda Revealed, to self-tour the estate. 
Mission: Reynolda&ndash;as a museum, garden, and historic country estate&ndash;connects people with the beauty and complexity of the American story through the integration of art, learning and nature. We cultivate experiences and environments that foster belonging.
Values: exploration, open-mindedness, continuous improvement, community building, passion
Additional Job Description
Time Type Requirement
Full time<h3 class="jobSectionHeader">
Note to Applicant:</h3>
This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.
In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.
Equal Opportunity Statement
The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status. 
Accommodations for Applicants
If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact AskHR@wfu.edu or (336) 758-4700.</div>

Individual Giving Coordinator, Reynolda House and Reynolda Gardens

Garden Grove Post Acute

<div>1
Job Title: Medication Technician
Reports to: Assistant Wellness Director, Wellness Director, Executive Director
Position Summary:
The Medication Technician is responsible for Providing the highest degree of quality care and
services by administering medication and treatments in a safe organized manner including
leading the assigned tasks of Med Techs. A summary of responsibilities include but not limited
to administration of medications, documentation of medication administration, leading and
resident care in accordance with federal, state and local standards and regulations and Garden Grove Guest Home policies to promote the highest degree of quality care and services to our residents.
Core Competencies:
 Building Customer Loyalty
 Building Trust
 Communication
 Contributing to Team Success
 Managing Work (includes Time Management)
 Planning and Organizing
 Quality Orientation
 Stress Tolerance
 Technical/ Professional Knowledge
Experience and Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty
essential duty satisfactorily. The requirements listed throughout this job description are
representative of the knowledge, skills, and abilities required.
 High School diploma/ GED accepted and may be required per state regulations
 Must be at least 18 years of age
 Minimum of one (1) year experience working with seniors in assisted living, home
health, independent living, hospital or long-term care environment and desire to serve
and care for seniors.
 Medication Management Certified
 Demonstrates leadership competencies
2
 Ability to delegate assignments to the appropriate individuals based on their skills, roles
and interests
 Ability to make choices, decisions, and act in the resident&rsquo;s best interest
 Ability to react and remain calm in difficult situations
 Ability to handle multiple priorities
 Possess written and verbal skills for effective communication and level of understanding
 Competent in organizational, time management skills
 Demonstrates good judgment, problem solving and decision-making skills</div>

Medication Techician

GE HealthCare

<div><h1 class="jobSectionHeader">Job Description Summary</h1>
The Medical Technology Advanced Services team of Sales Directors are market developers of large service deals that span across the GE HealthCare Service Solutions portfolio. The MTAS Director is a servant leader that strategically partners with regional colleagues, working shoulder‑to‑shoulder with the field to unlock growth opportunities, push boundaries of market development, explore new business models, whitespace development, and embody a true customer obsession across technology solutions, asset management, clinical services, and multivendor services. 
 
This role is client‑facing, with primary stakeholders consisting of C‑level and VP/Director Healthcare Technology Management (HTM) leaders. The MTAS Director orchestrates deal strategy and structure, manages multiple complex deal pursuits simultaneously, supports the development of intricate value propositions and solutions, and helps create innovative business models aligned to customer and enterprise objectives. In addition to healthcare delivery organization pursuits, the role also builds relationships and amplifies the GE HealthCare Service Solutions brand within HTM consulting and advisory firms and Group Purchasing Organizations (GPOs). 
 
The MTAS Director collaborates closely with account community teams, leading and enabling the development, structuring, and execution of large service deals and strategic partnerships. As a leader embedded within the regions, this role partners with centralized service growth teams (including marketing and product management) and aligns closely with ESC, SGM, HSAM, Deal Hub, Customer Success, Enterprise Solution Teams, and the broader service sales community to ensure shared ownership, clarity, and execution excellence. 
 
Given the breadth and complexity of the territory, it is preferred that the individual reside within the primary markets they support (Philadelphia, Carolinas, Chesapeake, and Ohio Valley). Location flexibility may be considered based on experience, candidate fit, and the ability to effectively cover a large, multistate territory. 
 
This role is pivotal in driving services market share and revenue growth, supporting GE HealthCare&rsquo;s enterprise strategy while strengthening collaboration, trust, and long‑term partnerships across the organization.<h1 class="jobSectionHeader">
Job Description</h1>
Roles and Responsibilities<ul><li>
Engage in client meetings, deal team strategy meetings, internal escalations, and upfront deal qualifying exercises</li><li>
Funnel growth of Medical Technology Advanced Services portfolio</li><li>
Lead within GE HealthCare market sales team, driving activation and solution selling</li><li>
Influence customer and internal stakeholders towards most viable solutions &ndash; anticipate and overcome obstacles in the solution development process</li><li>
Provide regular feedback to marketing, product management, and customer success teams to iterate and develop improved solution categories</li><li>
Demonstrate a high degree of understanding of market dynamics, opportunities, and risks</li><li>
Drive commercial excellence in CRM data and other selling technology tools to improve market strategies and effectiveness</li><li>
Adopt a daily management system mindset into deal management achieving transparency in forecast and forward planning achievement against business priorities</li></ul>
Required Qualifications<ul><li>
Minimum 5 years experience in the healthcare/MedTech industry, with a background in sales, HTM/MVS, RTLS, MedTech cybersecurity, business development, or strategic account management</li><li>
Demonstrated experience selling complex solutions, value selling, and/or consultative sales techniques</li><li>
Clear thinking - experience simplifying strategy into specific actions with clear accountability, making decisions with speed and accuracy, and communicating clearly and concisely</li><li>
Proven experience in deal structuring, financial modelling/analysis, and project management</li><li>
Demonstrated problem solving and creative skills, ability to make decisions based on knowledge of healthcare market dynamics and customer needs</li><li>
Strong financial acumen and understanding of financial metrics</li><li>
Excellent commercial, negotiation and contracting skills</li><li>
Eﬀective relationship-building, communication, and presentation skills to engage with internal and external stakeholders</li><li>
Bachelor&rsquo;s degree required and MBA preferred</li><li>
Must reside within North America, and be within a reasonable distance of a major airport</li><li>
Travel as necessary (up to 50% depending on deal cycle) within your territory, and to company-wide meetings</li></ul>
Desired Characteristics<ul><li>
Experience in managing and closing complex sales opportunities with annual values over $2M</li><li>
Demonstrates in depth knowledge of the full sales cycle and the ability to follow a structured sales process</li><li>
Ability to take a holistic approach to problem solving by understanding the bigger picture, and considering complex interrelationships and outcomes</li><li>
Excellent time management skills, and work with high levels of autonomy and self-direction</li><li>
Reside within the pre-identified US &amp; Canada market to which you&rsquo;re applying for</li></ul>
We will not sponsor individuals for employment visas, now or in the future, for this job opening.
<h1 class="jobSectionHeader">Additional Information</h1><div><div><div><div><div><div><div>
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.</div></div></div></div></div></div></div><div><div><div><div><div><div><div>
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
</div></div></div></div></div></div></div>While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.<div><div><div><div><div><div><div>
Relocation Assistance Provided: No</div></div></div></div></div></div></div></div>

Medical Technology Advanced Services, Sales Director

Macy's

<div>Be part of an amazing story

Macy&rsquo;s is more than just a store. We&rsquo;re a story. One that&rsquo;s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions&hellip;about inspiring stores and irresistible products&hellip;about the excitement of the Macy&rsquo;s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We&rsquo;ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Director of Site Merchandising is responsible for managing a team to optimize the customer&rsquo;s discovery and selection of products across our Digital properties to optimize online events to drive sales and profitability, and to execute, analyze and audit content. The Director will work closely with peers and cross functional teams across business areas to streamline processes, simplify and automate. The Director will develop an agile team that thrives on results and reacts to business as needed. The Director creates a vision, goals, and success metrics for the team, prioritizing work efforts, optimizing and evolving team structure, creating and implementing key performance indicators (KPIs) and standards. The Director demonstrates a deep understanding of business objectives, defining site business strategies to meet business objectives then translating business strategies into clear actionable steps for the team. The Director must be highly analytical with strong business acumen, organized, and possess great communication and presentation skills as they will represent their FOB in many forums, partnering closely with business and technical teams across multiple locations.

What You Will Do
<ul>
<li>Deeply understand customer shopping behavior and preferences.</li>
<li>Be the expert in your family of business (FOB) and categories within each FOB; maximize online events to increase sales, conversion and profit performance.</li>
<li>Understand event business strategy, vision, objective and priorities. Define requirement for success &ndash;Establish Best in Class Execution based KPI / ROI.</li>
<li>Ensure implementation of best site experience and seamless execution: promotions, sitewide events, fob events.</li>
<li>Build strategic cross-functional relationships (Site Merchandising across FOBs, Sitewide Merchandising, Marketing, Creative Production, Production, and Merchant Partners) to leverage necessary resources in establish best in class event execution.</li>
<li>Site analysis and audit: Align data across all customer touch points and devices, Establish best practices across competitive landscape; Facet and browse optimization.</li>
<li>Manage Header Fly out, Left Hand Navigation; work with SEO and UX team to develop best practices.</li>
<li>On Site Search &ndash; Optimize and establish best practices, execute merchandising approvals as needed.</li>
<li>Leads team to optimize shopping experience throughout site for all devices and experience.</li>
<li>Develops an Agile Team that has the ability to react with solutions for success.</li>
<li>Foster career development &ndash; train, motivate and develop team members for continued growth for the entire team.</li>
<li>Develop presentations and present at team meetings.</li>
<li>Develop automation to improve event and taxonomy processes.</li>
<li>Work with enhancements and experimentation teams to drive sales / conversion increases.</li>
<li>Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities</li>
<li>Regular, dependable attendance &amp; punctuality and perform other duties as assigned</li>
</ul>
Skills You Will Need

Merchandising Experience: A Bachelor's degree from a 4-year college or university or equivalent experience, with 8-10 years of online merchandising or retail experience preferred, and 5-7 years of experience in coaching, developing, and motivating teams at various levels.

Retail Industry Knowledge: Passion for and knowledge of the retail industry, including reading fashion magazines and industry publications such as WWD. Experience in apparel, footwear, accessories, or home retailing is a plus.

Analytical Skills: Strong analytical and database skills, coupled with visual presentation capabilities.

Organization and Attention to Detail: Exceptional organizational skills with a keen eye for detail. Ability to develop and maintain efficient systems of organization.

Project Management: Proficient in project and process management, capable of effectively managing workload, priorities, and timelines.

Communication Skills: Excellent written and oral communication skills. Ability to think analytically and pragmatically, and effectively communicate with cross-functional teams and executives.

Initiative and Problem-Solving: Self-starter with strong problem-solving skills and the ability to take initiative.

Interpersonal Skills: Excellent interpersonal skills, fostering effective collaboration and teamwork. Considered a true team player.

Innovative Thinking: Willingness to innovate and continuously seek out new data sources to enhance insights.

Relationship Building: Ability to cultivate and maintain relationships with senior and mid-level management across various teams.

Leadership: Demonstrated ability to lead and mentor junior to mid-level analysts, guiding their priorities and tasks effectively.

Who You Are
<ul>
<li>Candidates with a Bachelor&rsquo;s degree or equivalent work experience in a related field are encouraged to apply.</li>
<li>Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.</li>
<li>Able to work a flexible schedule based on department and company needs.</li>
</ul>
What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:
<ul>
<li>Merchandise discounts</li>
<li>Performance-based incentives</li>
<li>Annual merit review</li>
<li>Employee Assistance Program with mental health counseling and legal/financial advice</li>
<li>Tuition reimbursement</li>
</ul>
Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy&rsquo;s! Whether you&rsquo;re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people&rsquo;s lives.

Join us and help write the next chapter in our story - Apply Today! 


This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. 


DIGITAL00
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.</div>

Director, Site Merchandising - Textiles (Bedding & Bath)

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