customer success director

Informatica

Senior Customer Success Manager We are looking for a Senior Customer Success Manager based in Dubai (United Arab Emirates) to join our growing team as an individual contributor.
You will report to the Senior Director, Customer Success and be part of the Customer Success Team in Dubai, a group dedicated to delivering exceptional customer outcomes through data-driven solutions. This is hybrid schedule model position.
 Your Role Responsibilities? Here's What You'll Do As the primary post-sale contact, you will use your deep customer and product knowledge to drive adoption, maximize value, and build long-term strategic partnerships. Your key responsibilities include:
<ul> <li>Developing trusted advisor relationships with executive sponsors to align Informatica's solutions with business goals.</li> <li>Tracking and reporting on implementation and adoption milestones for customer executives.</li> <li>Promoting product capabilities and identifying upsell and cross-sell opportunities.</li> <li>Demonstrating advanced features to deliver measurable business outcomes.</li> <li>Designing ROI metrics to quantify solution impact.</li> <li>Proactively addressing customer needs, adoption risks, and renewal strategies to boost retention.</li> <li>Managing escalations and collaborating with internal teams across functions.</li> <li>Preparing success reports and maintaining thorough documentation of customer interactions.</li> <li>Experience making customers feel valued through quality service.</li> </ul>
 What We'd Like to See <ul> <li>Proven experience managing complex customer accounts and driving adoption in a customer success or related role.</li> <li>Strong understanding of customers' industry, decision-making process, business objectives, and strategic priorities.</li> <li>Communicates ideas clearly, builds alignment across teams, and negotiates effectively with senior leaders.</li> <li>Collaborates effectively across teams, builds support for ideas, and helps guide projects toward successful outcomes.</li> <li>Solid knowledge of hybrid software deployment, data warehousing, databases, and/or business intelligence solutions.</li> <li>Background in customer-facing roles with a strong focus on customer satisfaction and utilization improvement.</li> <li>Fluent in English with mandatory proficiency in Arabic.</li> </ul>
 Role Essentials <ul> <li>Minimum of 5+ years relevant professional experience in customer success or similar field.</li> <li>BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience</li> <li>Minimum 8+ years of relevant professional experience</li> </ul>

Principal Customer Success Manager

DAMAC Properties

<div>
 
 Job Description
 
 
 
 The Director&ndash;Customer Success will be responsible for building and leading a world-class customer success function that ensures the successful adoption, satisfaction and retention of clients across DAMAC Digital&rsquo;s AI and Cloud portfolio. This role is pivotal in driving long-term customer value, deepening strategic relationships and ensuring that customers realize the full potential of our AI and Cloud solutions. The ideal candidate is a customer-obsessed leader with a strong technical foundation, high integrity and a passion for delivering exceptional client outcomes.
 
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Customer Success Strategy &amp; Execution: Develop and implement a scalable customer success strategy aligned with business goals, ensuring high levels of customer satisfaction, retention, and growth.
 </li>
 <li>
 Client Onboarding &amp; Enablement: Design and oversee seamless onboarding processes that accelerate time-to-value and ensure customers are set up for long-term success.
 </li>
 <li>
 Relationship Management: Build trusted advisor relationships with key stakeholders across enterprise clients, ensuring alignment with their strategic objectives.
 </li>
 <li>
 Adoption &amp; Value Realization: Drive product adoption and usage by identifying opportunities to deliver additional value through AI and Cloud capabilities.
 </li>
 <li>
 Customer Health Monitoring: Establish and track customer health metrics, proactively addressing risks and identifying opportunities for expansion.
 </li>
 <li>
 Cross-Functional Collaboration: Work closely with Sales, Product, Engineering, and Support teams to ensure a unified and responsive customer experience.
 </li>
 <li>
 Voice of the Customer: Champion customer feedback internally to influence product development, service improvements, and strategic decisions.
 </li>
 <li>
 Team Leadership &amp; Development: Build, mentor, and scale a high-performing customer success team with a culture of accountability, empathy, and excellence.
 
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience:
 
 
 
 
 <ul>
 <li>
 10+ years of experience in customer success, account management, or client services, preferably within AI, Cloud, or enterprise SaaS environments.
 </li>
 <li>
 Strong understanding of AI/ML technologies, cloud infrastructure and enterprise IT landscapes.
 </li>
 <li>
 Proven track record of driving customer satisfaction, retention and expansion in complex, high-value accounts.
 </li>
 <li>
 Exceptional communication, stakeholder management and problem-solving skills.
 </li>
 <li>
 High level of integrity, empathy and customer-centric mindset.
 </li>
 <li>
 Experience building and scaling customer success teams in high-growth environments.
 </li>
 <li>
 Familiarity with customer success platforms, CRM systems and data-driven decision-making.
 </li>
 <li>
 Strategic thinker with a hands-on approach and a passion for innovation.
 </li>
 </ul>
</div>

Director-Customer Success

InnovationTeam

<div>
 The Customer Success Executive acts as the single point of contact (SPOC) for operational interactions between Innovation Team and Client stakeholders (Section Managers, Directors, HR, and Operations). The role ensures seamless client experience by managing timesheet processes, approvals, payroll offsets, and support on client internal tools, while also addressing employees' operational queries.
 
 
 
 Purpose of the Role
 
 
 
 To strengthen customer satisfaction and operational continuity by bridging communication between client teams, employees, and internal departments (Account Management, HR, Operations, Finance, and Fulfilment). The CSR ensures that all client-facing operational deliverables (e.g., timesheets, internal tool migrations, campaigns) are completed on time, accurately, and in compliance with client processes and ITC policies.
 
 
 
 Key Responsibilities
 
 
 
 
 
 Timesheet &amp; Billing Support
 
 
 
 
 <ul>
 <li>
 Prepare consolidated timesheets for employees based on internal systems of InnovationTeam as well as time capturing systems from client's side
 </li>
 <li>
 Circulate timesheets to employees for self-verification and comments &amp; send them to Client Section Managers for approvals before deadlines. Track and follow up with Client approvers for pending timesheet confirmations. Maintain mapping of employees and Client approvers (Section Manager, Director). Update Operations for any changes in client hierarchy
 </li>
 <li>
 Coordinate with Finance for Delivery Notes (DN) preparation and follow-up with client's GM approval by liaising with account management
 </li>
 <li>
 Work on automating the process with the help of Technology department
 
 
 </li>
 </ul>
 
 Payroll Coordination
 
 
 
 <ul>
 <li>
 Liaise with HR to flag unapproved or rejected hours for payroll offset (loss of pay)
 </li>
 <li>
 Ensure synchronization between approved hours and HR payroll processing deadlines
 
 
 </li>
 </ul>
 
 Client System Support
 
 
 
 <ul>
 <li>
 Act as the support contact for client's internal tools (Availo, Gates, etc.)
 </li>
 <li>
 Facilitate onboarding of new employees into client systems
 </li>
 <li>
 Coordinate with Client's IT Helpdesk for tool-related technical issues
 
 
 </li>
 </ul>
 
 Client Ad-hoc Requests
 
 
 
 <ul>
 <li>
 Support client campaigns (e.g., golden image migration, tool migrations, compliance checks)
 </li>
 <li>
 Track completion of campaign tasks by relevant employees
 </li>
 <li>
 Escalate non-compliance or delays to Customer Success Manager
 
 
 </li>
 </ul>
 
 Employee Support (Operational)
 
 
 
 <ul>
 <li>
 Address employee queries regarding onboarding, access issues, attendance discrepancies, or client system usage
 </li>
 <li>
 Route requests to respective departments (HR, IT, Admin, etc.) for resolution and to client departments
 </li>
 <li>
 Maintain employee communication logs for traceability
 
 
 </li>
 </ul>
 
 Reporting &amp; Documentation
 
 
 
 <ul>
 <li>
 Maintain records of client communications, timesheet cycles, and escalations
 </li>
 <li>
 Prepare weekly and monthly dashboards on client satisfaction, approval rates, and SLA adherence
 
 
 </li>
 </ul>
 
 Data &amp; Documentation management
 
 
 
 <ul>
 <li>
 Ensure proper data repository management and document preparation for all processes
 </li>
 <li>
 Maintain organized folders for timesheets, approvals, and communications per client and month
 </li>
 <li>
 Ensure all records are retrievable for audits and client reviews
 
 
 </li>
 </ul>
 
 Continuous Improvement
 
 
 
 <ul>
 <li>
 Maintain records of client communications, timesheet cycles, and escalations
 </li>
 <li>
 Prepare weekly and monthly dashboards on client satisfaction, approval rates, and SLA adherence
 </li>
 <li>
 Be open to evolving responsibilities as client processes expand. The role may include additional tasks in the future to enhance customer experience and operational excellence
 
 
 </li>
 </ul>
 
 Required Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Customer Communication, Problem Solving, Collaboration, Cultural Awareness, Process Orientation, Stake Holder Management, Data Accuracy &amp; Attention to details &amp; Tools proficiency
 </li>
 <li>
 Customer Service Mindset and Resourcefulness to proactively solve client or employee issues with minimal supervision
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 Bachelor's degree in Business Administration, Operations, or a related field.
 
 
 4 - 6 years of experience in a Customer Success / Operations Support / Client Service role, preferably within IT or telecom outsourcing.
 
 
 Prior experience handling timesheet-based billing or is a strong advantage.
</div>

Customer Success Executive

Limber Health

<div>
 
 About Us
 
 
 
 Limber Health is building and enabling the world&rsquo;s leading hybrid model of in-person and digital musculoskeletal (MSK) care.
 
 
 Limber Health is a digital health solutions company that is built to empower Physical Therapists and Physicians to augment in-clinic patient care with at-home support through digital technology, remote therapeutic monitoring (RTM), outcomes collection, home exercise programs (HEP), care navigation, and data analytics. The platform enables in-clinic providers in delivering the hybrid approach to care and features a complete digital MSK health platform for the shift to value-based healthcare.
 
 
 Clinically validated through research conducted at Mayo Clinic and awarded Most Impactful New Technology by the American Congress of Rehabilitation Medicine, Limber Health empowers providers in augmenting in-person clinician visits with digital at-home support to best meet patients where they are.
 
 
 To learn more, visit https://www.limberhealth.com
 
 
 
 About The Opportunity
 
 
 
 As the Senior Director of Customer Success at Limber, you will play a pivotal role in driving the success and satisfaction of our clients. We are seeking an entrepreneurial individual with a strong sales and commercial mindset, a background in healthcare reimbursement, and experience in scaling early-stage companies, particularly focused on providers. Limber Health is partnered with many of the world&rsquo;s leading physical therapy and orthopedic practices and is looking for a seasoned leader to manage its Client Success services.
 
 
 
 Responsibilities:
 
 
 
 
 Growing Accounts and Upselling:
 
 
 
 <ul>
 <li>
 Develop strategies for growing existing accounts and upselling new products
 </li>
 <li>
 Set and achieve target benchmarks, establishing quotas and metrics for client success
 </li>
 <li>
 Drive provider adoption and facilitate change-management to drive growth and volume
 
 
 
 </li>
 </ul>
 
 Client Portfolio Management:
 
 
 
 <ul>
 <li>
 Oversee a large portfolio of clients, including many of the leading physical therapy and orthopedic practices in the United States
 </li>
 <li>
 As a key leader at a growing startup, you will both lead client success team members as well as directly lead and manage the company&rsquo;s largest accounts
 </li>
 <li>
 Serve as the face of Limber for all client-related needs throughout the client lifecycle, from implementation to launch, growth, product training, renewals, upsells, and account management
 
 
 
 </li>
 </ul>
 
 Relationship Building and Trust:
 
 
 
 <ul>
 <li>
 Build trust with clients, fostering long-lasting and trusting relationships
 </li>
 <li>
 Identify client challenges and risk areas, developing proactive solutions to avoid any risk of churn
 
 
 
 </li>
 </ul>
 
 Feedback and Optimization:
 
 
 
 <ul>
 <li>
 Gather feedback from clients and collaborate with the product and technology teams to communicate feedback and optimize the product/client experience
 </li>
 <li>
 Drive client success across key performance indicators (KPIs) such as improved health outcomes, revenue, patient engagement, and client satisfaction
 
 
 
 </li>
 </ul>
 
 Sales and Commercial Mindset:
 
 
 
 <ul>
 <li>
 Apply sales and commercial strategies to drive revenue growth and achieve upselling targets
 </li>
 <li>
 Collaborate closely with the sales team to identify and capitalize on growth opportunities
 
 
 
 </li>
 </ul>
 
 Team Management:
 
 
 
 <ul>
 <li>
 Manage a team of 2-4 individuals, providing leadership, guidance, and support
 </li>
 <li>
 Opportunity to lead the expansion of the Client Success team as the business continues to scale
 </li>
 <li>
 Foster a collaborative and high-performance culture within the client success team
 
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 7+ years of experience and a proven track record in client success functions, including at least 3 years leading a customer success, operations, or a strategy team
 </li>
 <li>
 Proven track record scaling clients from $50K ARR to $250K + ARR. Background in digital health, preferably integrating new care models and provider-facing technology directly into practices;understanding clinical workflows, EMR integrations and billing/reimbursement systems strongly preferred
 </li>
 <li>
 Comfortable managing executive-level commercial relationships
 </li>
 <li>
 Excellent communication, interpersonal, and presentation skills, with the ability to collect and present meaningful data
 </li>
 <li>
 Strong relationship-building and listening skills, with a genuine passion for the customer and their experience
 </li>
 <li>
 Demonstrated customer focus and a strong analytical and problem-solving ability
 </li>
 <li>
 Entrepreneurial spirit, hands-on approach, and the ability to thrive in a startup environment
 </li>
 <li>
 Experience in early-stage companies, with a focus on driving growth and client success
 </li>
 <li>
 Periodic travel (:20%) required (client meetings, trade shows, etc.)
 
 
 
 </li>
 </ul>
 We are interested in every qualified candidate who is eligible to work in the United States. However, we are currently unable to sponsor visas.
 
 
 Attention: If you receive an email claiming to be from Limber but it is not from Limberhealth.com, please disregard and delete the message immediately. If you have any inquiries about available job opportunities, please visit https ://www.limberhealth.com/ and contact us directly.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
 
 
 
 Annual Compensation
 
 
 
 $130k, with an on-target incentive of $35k, based on TBD performance targets. Total on-target earnings are $165k
 
 
 Travel reimbursement provided
 
 
 Comprehensive benefits include medical, dental, and vision insurance; prescription coverage; disability and life insurance; FSA &amp; HSA accounts; an Employee Assistance Program; a 401(k) plan with company matching; and parental leave. Additionally, employees receive unlimited PTO and 10 company holidays.
</div>

Senior Director of Customer Success – Remote

<div>The Customer Success Executive acts as the single point of contact (SPOC) for operational interactions between Innovation Team and Client stakeholders (Section Managers, Directors, HR, and Operations). The role ensures seamless client experience by managing timesheet processes, approvals, payroll offsets, and support on client internal tools, while also addressing employees&rsquo; operational queries.
Purpose of the Role
To strengthen customer satisfaction and operational continuity by bridging communication between client teams, employees, and internal departments (Account Management, HR, Operations, Finance, and Fulfilment). The CSR ensures that all client-facing operational deliverables (e.g., timesheets, internal tool migrations, campaigns) are completed on time, accurately, and in compliance with client processes and ITC policies.
Key Responsibilities
Timesheet &amp; Billing Support<ul><li>Prepare consolidated timesheets for employees based on internal systems of InnovationTeam as well as time capturing systems from client&rsquo;s side.</li><li>Circulate timesheets to employees for self-verification and comments &amp; send them to Client Section Managers for approvals before deadlines. Track and follow up with Client approvers for pending timesheet confirmations. Maintain mapping of employees and Client approvers (Section Manager, Director). Update Operations for any changes in client hierarchy</li><li>Coordinate with Finance for Delivery Notes (DN) preparation and follow-up with client&rsquo;s GM approval by liaising with account management.</li><li>Work on automating the process with the help of Technology department</li></ul>
Payroll Coordination<ul><li>Liaise with HR to flag unapproved or rejected hours for payroll offset (loss of pay)</li><li>Ensure synchronization between approved hours and HR payroll processing deadlines</li></ul>
Client System Support<ul><li>Act as the support contact for client&rsquo;s internal tools (Availo, Gates, etc.).</li><li>Facilitate onboarding of new employees into client systems.</li><li>Coordinate with Client&rsquo;s IT Helpdesk for tool-related technical issues</li></ul>
Client Ad-hoc Requests<ul><li>Support client campaigns (e.g., golden image migration, tool migrations, compliance checks).</li><li>Track completion of campaign tasks by relevant employees.</li><li>Escalate non-compliance or delays to Customer Success Manager.</li></ul>
Employee Support (Operational)<ul><li>Address employee queries regarding onboarding, access issues, attendance discrepancies, or client system usage.</li><li>Route requests to respective departments (HR, IT, Admin, etc.) for resolution and to client departments.</li><li>Maintain employee communication logs for traceability.</li></ul>
Reporting &amp; Documentation<ul><li>Maintain records of client communications, timesheet cycles, and escalations.</li><li>Prepare weekly and monthly dashboards on client satisfaction, approval rates, and SLA adherence</li></ul>
Data &amp; Documentation management<ul><li>Ensure proper data repository management and document preparation for all processes.</li><li>Maintain organized folders for timesheets, approvals, and communications per client and month.</li><li>Ensure all records are retrievable for audits and client reviews.</li></ul>
Continuous Improvement<ul><li>Maintain records of client communications, timesheet cycles, and escalations.</li><li>Prepare weekly and monthly dashboards on client satisfaction, approval rates, and SLA adherence.</li><li>Be open to evolving responsibilities as client processes expand. The role may include additional tasks in the future to enhance customer experience and operational excellence</li></ul>
Required Skills &amp; Competencies<ul><li>Customer Communication, Problem Solving, Collaboration, Cultural Awareness, Process Orientation, Stake Holder Management, Data Accuracy &amp; Attention to details &amp; Tools proficiency.</li><li>Customer Service Mindset and Resourcefulness to proactively solve client or employee issues with minimal supervision.</li></ul>
Qualifications &amp; Experience
Bachelor&rsquo;s degree in Business Administration, Operations, or a related field.
4 - 6 years of experience in a Customer Success / Operations Support / Client Service role, preferably within IT or telecom outsourcing.
Prior experience handling timesheet-based billing or is a strong advantage.</div>

Planview

<div>Overview:
<div><div>
Planview has one mission: to build the digital future of connected work and empower business, technology, and transformation leaders to accelerate the achievement of the project and product initiatives that matter most to their customers and business. Powered by advanced AI capabilities, our end-to-end platform for Strategic Portfolio Management (SPM) and Digital Product Development (DPD) gives business and technology leaders the strategic foresight to prioritize investments and initiatives, make plans real within constraints, and pivot with certainty when things change.</div></div><div></div><div><div> 
As a consistent leader in Strategic Portfolio Management in the Gartner Magic Quadrant, Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization. We provide the industry&rsquo;s most comprehensive solutions designed for strategic planning, portfolio and resource management, Lean and Agile delivery, product portfolio management, capability, and technology management (enterprise architecture), innovation management, and collaborative work and project management. Our connected platform of solutions underpins the business and digital transformations of more than 4,500 customers globally, including 59 of the Fortune 100.</div></div><div></div><div> 
At Planview, our people connections drive our innovation and success. Our global team of 1400+ work remotely and across our offices including Austin, Vancouver, Hod Hasharon, Bangalore, Sydney, and Stockholm. We&rsquo;re proud of our world-class, connected culture built on our shared values, that supports our teams to be successful from anywhere.</div><div></div><div> 
Learn more about our portfolio at planview.com, and connect with us on LinkedIn, Instagram, and Twitter.</div>
Responsibilities:
<ul><li><div>
Build trusted advisor relationships with key stakeholders, ensuring alignment between Planview solutions and customer goals.</div></li><li><div>
Develop and track Middle East regional customer success plans to drive adoption, expansion, and long-term growth across the enterprise.</div></li><li><div>
Own Middle East region's customer advocacy, retention, and growth, ensuring positive experiences and timely issue resolution.</div></li><li><div>
Understand customers&rsquo; industries, challenges, and objectives to align Planview products with business outcomes.</div></li><li><div>
Maintain regular communication with key contacts and gather feedback to inform product improvements.</div></li><li><div>
Collaborate with internal teams to mitigate risks, strategize customer success, and report on retention, growth, and forecasts.</div></li><li><div>
Support Professional and Education Services sales and license expansions, and travel as required for customer visits and events.</div></li></ul>
Qualifications:
<ul><li><div>
Bachelor&rsquo;s degree (BA/BS).</div></li><li><div>
5&ndash;10 years in customer-facing roles within technology, including 5+ years in SaaS account management, customer success, sales, or consulting.</div></li><li><div>
Strong background in Project Portfolio Management (PPM), Professional Services Automation (PSA), or related solutions, with experience in waterfall, agile, or Lean-Agile delivery.</div></li><li><div>
Proven success driving outcomes with enterprise customers and engaging C-level stakeholders.</div></li><li><div>
Experience with account planning, project management, and organizational change management.</div></li><li><div>
Familiarity with Customer Success best practices, CRM tools, and enterprise SaaS environments.</div></li><li><div>
SAFe Agilist certification and Planview product experience are nice to have.</div></li></ul>
Great Benefits and Fun Perks :
<ul><li>We offer highly competitive benefits packages for every lifestyle.</li><li>
No one likes working in a box, right? That&rsquo;s why in our office locations we have open work environments with optional standing desks, soft drinks, gourmet coffee machines and fresh fruit to get your day going! Oh, and a patio balcony with BBQ&rsquo;s for those days when the weather is behaving.</li><li>
We believe in regular fun office events and monthly happy hours!</li><li>
We offer flexible work hours and we are family friendly.</li></ul>
Planview is an Equal Opportunity Employer</div>

Customer Success Manager

Marcura

<div>Purpose of the role
Part of the customer success leadership team, supporting the heads of Customer Success to meet efficiency and service-level targets on key processes including customer health, renewals, churn risk, onboarding and customer feedback surveys. 
Process-focused, and tech-savvy role, responsible for enabling our Customer Success team work smarter, scale faster, and deliver exceptional customer experiences. 
Owner of the Gainsight platform and Customer Success tech stack, champion AI-driven solutions, optimize workflows, and provide insights that drive retention, adoption, and growth. 
The operational engine behind the customer success team&mdash;equipping them with the tools, data, AI capabilities, and processes they need to make customers successful at scale
Requirements<ul><li>Qualification and Education: Gainsight University , Familiarity with MEDDIC an advantage</li><li>5+ years in Customer Success, or equivalent field, with 2+ years in Customer Success Operations</li><li>Expert technical Gainsight CS skills (admin configuration, automation)
</li><li>Experience with Salesforce, BI tools (Power BI or equivalent), and customer communication tools.
</li><li>Experience implementing or managing AI-based solutions in a customer success context.
</li><li>Strong analytical and project management skills</li><li>Familiarity with Intercom or equivalent (e.g. Gainsight PX)</li><li>Strong communication and change management capabilities</li></ul> 
Job Responsibilities<ul><li>Act as advisory to heads of Customer Success to increase efficiencies, proactively recommend best practices, and identify opportunities for improvement across different Customer Success teams
</li><li>Implement technical changes and updates within Gainsight, manage Customer Success operations resources and guide other Gainsight admins
</li><li>Collaborate with internal teams and colleagues including Salesforce, Data and Product to ensure alignment of data flows and technology. Represent Customer Success in company-wide process, technology and data initiatives.
</li><li>Provide regular training to Customer Success Managers, maintain a feedback loop for improvement and drive Gainsight adoption
</li><li>Ensure data integrity throughout the Customer Success tech stack
</li><li>Maintain a relationship with Gainsight and any other relevant vendors, participate in networks and keep up to date with Customer Success industry trends
</li><li>May be assigned as Customer Success Manager for some customers</li></ul> 
Key Success Factors / impact
<ul><li>Delivery of Gainsight technical requests (time and quality)
</li><li>Number of customers per CSM (improved ratio)
</li><li>Feedback from Customer Success Managers on tech stack
</li><li>Gainsight adoption trends</li></ul> 
Benefits
What You&rsquo;ll Gain<ul>
<li>
Exposure to strategic, monetization, and commercial product development.</li>
<li>Mentorship from experienced product and growth leaders.</li>
<li>The opportunity to see the full product lifecycle, from discovery to revenue impact.</li>
<li>The chance to make a measurable impact on business and customer KPIs.</li></ul></div>

Customer Success Operations Lead

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