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customer care representative

customer success engineer

Medianova

<div>
 
 
 Customer Success Engineer
 
 
 
 
 
 
 We're seeking customer-obsessed senior engineers to drive service adoption and reliability across our CDN &amp; Security platform. You'll proactively prevent incidents, accelerate response/RCA, and automate runbooks &amp; alerts (IaC/CI-CD mindset) to protect SLA/SLOs and outcomes.
 
 
 
 
 
 
 About Medianova
 
 
 
 Medianova powers global experiences with high-performance CDN, Security (WAF/DDoS), Streaming, and cloud solutions across 22+ countries. With a dense edge footprint in EMEA and globally, we deliver low latency, high availability, and enterprise-grade security for leading brands&mdash;supported by 24/7 Network Operations Center, ISO 27001 practices, and GDPR-ready operations.
 
 
 
 
 
 
 Why this role matters
 
 
 
 You'll sit at the intersection of customers and platform reliability&mdash;proactively preventing issues, accelerating incident response, and driving automation that improves availability, performance, and customer outcomes. (No people management; this is hands-on technical ownership.)
 
 
 
 
 
 
 What you'll do
 
 
 
 
 
 Proactive operations:
 
 
 Monitor CDN/Security stacks end-to-end; detect anomalies early and act to protect SLAs/SLOs.
 
 
 
 
 First technical touch
 
 :
 
 Own the initial technical response for enterprise customers; triage, communicate, and resolve.
 
 
 
 
 Incident &amp; RCA:
 
 
 Diagnose CPU/Mem/IO/bandwidth/latency/5xx trends; run root-cause analyses and propose durable fixes.
 
 
 
 
 Onboarding &amp; configuration:
 
 
 Assist with DNS, caching rules, TLS/SSL, WAF policies, origin settings, and performance tuning.
 
 
 
 
 Automation &amp; runbooks:
 
 
 Create scripts (Bash/Python), alert rules, dashboards, and self-service runbooks to reduce toil/MTTR.
 
 
 
 
 Health &amp; reporting:
 
 
 Track health metrics, produce clear status updates/post-mortems, and support QBR/EBR inputs.
 
 
 
 
 Cross-team delivery:
 
 
 Collaborate with Data, Infra, Datacenter, Product/Security to land safe and measurable improvements.
 
 
 
 
 
 
 Must-haves
 
 
 
 Bachelor's in CS or related. 2+ years with Linux in production.
 
 
 Networking basics: TCP/IP, DNS, TLS/SSL. Monitoring/alerting (e.g., PRTG, Grafana, Prometheus, Zabbix).
 
 
 Comfortable with logs and incident tooling (ELK/Kibana/Fluentd).
 
 
 Scripting: Bash and at least one of Python/Go to automate routine tasks.
 
 
 Strong communication in Turkish &amp; English (spoken/written).
 
 
 Willingness for shift work in a 24/7 environment.
 
 
 
 
 
 
 Nice-to-haves
 
 
 
 Familiarity with CDN architecture,caching layers, global delivery.
 
 
 WAF/DDoS exposure; Nginx basics; API usage (REST).
 
 
 Container/runtime familiarity (Docker) and cloud/object storage.
 
 
 SRE concepts (SLOs, error budgets), ITIL incident/change.
 
 
 Basic SQL for ad-hoc analysis; Git for change tracking.
 
 
 
 
 
 
 Soft skills we value
 
 
 
 Customer empathy + clarity: translate complex issues into clear actions/outcomes.
 
 
 Ownership &amp; bias to action: reduce noise, automate the fix, measure impact.
 
 
 Structured thinking: prioritize, document, and close the loop.
 
 
 Calm under pressure: steady comms during incidents.
 
</div>

Customer Success Engineer

Hire Overseas

Our client is a fast-growing SaaS company leveraging the power of AI automation, voice agents, and API integrations to solve complex business problems at scale. They're looking for a Customer Success Engineer who can support clients from onboarding to long-term success—while building and optimizing automation workflows using industry-standard tools.
 This is not a passive support role—you’ll be hands-on in designing and implementing technical solutions, refining customer success processes, and collaborating across departments to deliver measurable outcomes. If you’ve got a customer-first mindset paired with technical implementation experience and a passion for AI-driven tools, this is the opportunity for you.
 
Perks & Benefits: 
<ul>
<li>Get paid in USD every 15th & 30th of the month</li>
<li>Up to 14 days paid time off annually, from day 1</li>
<li>Observance of paid Philippine Regular Holidays (Flexibility of Holidays depending on place of residency)</li>
<li>100% remote – work from anywhere</li>
<li>Be part of meaningful, high-impact international projects</li>
<li>Work with a fast-moving team where your ideas matter</li>
</ul>
What You’ll Do: 
<ul>
<li>Manage customer onboarding and implementation across various AI-powered automation solutions</li>
<li>Build and maintain automation workflows using tools like **Make.com and Zapier**</li>
<li>Guide customers through technical integrations, including APIs and webhooks</li>
<li>Collaborate with product and engineering teams to deliver client feedback and feature needs</li>
<li>Serve as the main point of contact for customer success, adoption, and retention</li>
<li>Help customers set up and optimize AI workflows, including voice agents, chat tools, and internal AI use cases</li>
<li>Maintain accurate internal documentation and help build customer-facing playbooks</li>
<li>Continuously improve onboarding processes, communication flows, and automation templates</li>
<li>Support reporting and insights tied to automation performance and client usage</li>
</ul>
✅ Who You Are: 
<ul>
<li>3–5+ years in Customer Success, Implementation, or Technical Onboarding, ideally with SaaS or API-based products</li>
<li>Strong experience with automation platforms like Make.com, Zapier, or similar tools</li>
<li>Working knowledge of AI/LLM tools, especially ChatGPT, Claude, or other voice/chat AI agents</li>
<li>Ability to work with APIs, webhooks, and other technical integrations (no need to be a full developer)</li>
<li>Excellent English communication (verbal + written)</li>
<li>Ability to manage multiple customer projects, timelines, and requests simultaneously</li>
<li>Confident building SOPs, internal systems, and scalable support processes</li>
<li>Proactive, self-managed, and capable of navigating ambiguity with confidence</li>
</ul>
Nice-to-Have: 
<ul>
<li>Hands-on experience deploying AI voice agents or AI-powered support tools</li>
<li>Experience integrating systems across CRMs, Airtable, Google Sheets, or internal databases</li>
<li>Exposure to early-stage startup environments and fast-paced remote teams</li>
<li>Ability to create training videos, playbooks, or documentation</li>
<li>Experience with no-code tools, automation stacks, and customer onboarding at scale</li>
</ul>
This is a hybrid role combining client-facing success and technical automation implementation. We’re looking for someone who can deliver value quickly, think strategically, and move fast—with AI tools in your toolkit.:
 
Application Process Overview : 
Our comprehensive selection process ensures we find the right fit for both you and our clients:
 <ul>
<li>Initial Application - Submit your application and complete our prequalifying questions</li>
<li>One-way Video Interview - Record a brief one-way video introduction to showcase your communication skills</li>
<li>Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)</li>
<li>Recruitment Interview - Initial screening with our talent team</li>
<li>Executive Interview - Meet with senior leadership to discuss role alignment</li>
<li>Client Interview - Final interview with the client team you'd be supporting</li>
<li>Job Offer - Successful candidates receive a formal offer to join the team</li>
</ul>
Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.

Customer Success Engineer - AI & Automation

Concentrix

<div>
 Job Title:
 
 
 Microsoft Office Apps Customer Engineer
 
 
 
 Job Description
 
 
 
 We are seeking a highly skilled and experienced Microsoft Customer Engineer specializing in Microsoft Office Suite / Microsoft 365 Apps for Enterprise. The ideal candidate will help customers empower their employees, maximize employee productivity and drive success and seamless operation of Microsoft Teams to our customers. This role is customer-facing and requires excellent communication skills, both verbal and written, to interact with technical, non-technical and leadership contacts at customers.
 
 
 
 Relevant MIP/VBD Titles
 
 
 
 <ul>
 <li>
 Chalk Talk - Office 365 - Migrating Your Macros to the Cloud
 </li>
 <li>
 Onboarding Accelerator - Office 365 ProPlus Deployment
 
 
 </li>
 </ul>
 
 Skills Required
 
 
 
 <ul>
 <li>
 5+ years experience with customer facing roles in systems architecture, administration, operations, software support, and IT consulting, with a focus on Microsoft Teams or similar collaboration platforms.
 </li>
 <li>
 BA/BS (or higher) in Information Technology, or a related field or equivalent experience.
 </li>
 <li>
 Advanced analytical, problem-solving, and decision-making skills.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Proven experience in a customer-facing role, demonstrating excellent communication and interpersonal skills
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 <li>
 Customer-focused with a commitment to providing high-quality support.
 </li>
 <li>
 Experience in conducting technical workshops, training sessions, and webinars to educate customers on the best practices and new features of Microsoft 365 Apps for Enterprise.
 </li>
 <li>
 Provide technical support for Office Apps, including Word, Excel, PowerPoint, Outlook, and Teams.
 </li>
 <li>
 Diagnose and resolve technical issues related to Office Apps, both remotely and on-site.
 </li>
 <li>
 Deep technical knowledge of Microsoft 365 Apps features, and functionalities.
 </li>
 <li>
 Assist users with installation, configuration, and troubleshooting of Office Apps.
 </li>
 <li>
 Experience and knowledge deploying, administering and troubleshooting Office Suites and/or Microsoft 365 Apps for Enterprise.
 </li>
 <li>
 Collaborate with other IT team members to ensure seamless integration and functionality of Office Apps within the organization's IT infrastructure.
 </li>
 <li>
 Knowledge and experience with integration of Microsoft 365 Apps for Enterprise integration with Office Online Server.
 </li>
 <li>
 Strong understanding of Office 365 and its administration.
 </li>
 <li>
 Experience with SharePoint and OneDrive.
 </li>
 <li>
 Stay up to date with the latest updates and features of Office Apps and guide customers with recommendations for their implementation.
 </li>
 <li>
 Knowledge of scripting languages such as PowerShell.
 </li>
 <li>
 Knowledge of Windows operating systems and basic networking concepts.
 </li>
 <li>
 Experience and knowledge around VBA to guide customers in the use of Macros and VBA programming to automate or create repetitive tasks, extending actions, and integration and interaction between Office Apps.
 </li>
 <li>
 Knowledge to guide users to implement the best solutions and approach to moving around from legacy solutions.
 </li>
 <li>
 Strong knowledge of Office Scripts and ability to guide customers to the proper use, best practices and benefits.
 </li>
 <li>
 Microsoft 365 Apps for Enterprise deployment best practices.
 
 
 </li>
 </ul>
 
 Optional Skills
 
 
 
 <ul>
 <li>
 Advanced networking skills with DNS, firewall, load balancing, etc.
 </li>
 <li>
 Knowledge of scripting languages such as PowerShell.
 
 
 </li>
 </ul>
 Location:
 
 
 TUR AKAT - AKAT MAH. UGUR MUMCU CAD. MUSTAFA KEMAL KULTUR MERKEZI DIS
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 Full time
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1674566
 
</div>

Microsoft Office Apps Customer Engineer

Dengage

<div>
 D.Engage is a leading SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.
 
 
 We are looking for a Senior Software Quality Assurance Engineer as part of our Product Team, who are agile, results-driven, customer-focused, and eager to contribute to our product.
 
 As a Senior Software Quality Assurance Engineer, you will play a critical role in ensuring the quality and reliability of our software products by designing, implementing, and executing comprehensive test plans. You will work closely with the development and product teams to identify issues, provide feedback, and ensure that the product meets the highest quality standards. The role requires a mix of manual testing, test automation, and collaboration with cross-functional teams.
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 Strategy
 
 
 <ul>
 <li>
 Define and own the Quality vision for a modern SaaS stack (web, APIs, microservices, data pipelines, SDKs), aligned to product and business goals.
 
 </li>
 <li>
 Build and execute a Quality Roadmap: automation-first strategy, non-functional excellence (performance, reliability, security, accessibility), and continuous improvement.
 
 </li>
 <li>
 Establish quality governance: entry/exit criteria, release gates, readiness checklists, and risk-based testing across environments.
 
 
 </li>
 </ul>
 
 Delivery &amp; release management
 
 
 <ul>
 <li>
 Own release health: go/no-go, rollback criteria, and post-release validation (feature flags, canary analysis).
 
 </li>
 <li>
 Optimize CI/CD (GitHub Actions/GitLab/Jenkins/Azure DevOps): parallelism, caching, and quality gates (static analysis, coverage, contracts, DAST).
 
 </li>
 <li>
 Collaborate with Product &amp; Engineer team on quality risk registers, scope trade-offs, and customer-facing communications for incidents.
 
 </li>
 </ul>
 
 Stakeholder Management
 
 
 <ul>
 <li>
 Act as the voice of quality to executives and customers; translate quality risks into business terms.
 
 </li>
 <li>
 Coordinate with Product, Engineering, SRE, Data, Security, and Customer Success to align priorities and SLAs/SLOs.
 
 
 </li>
 </ul>
 
 
 Test Design &amp; Planning:
 
 
 
 <ul>
 <li>
 
 Collaborate with the development and product teams to understand requirements, technical specifications, and user stories.
 
 
 </li>
 <li>
 
 Design, develop, and maintain test cases, test plans, and test scripts based on requirements and acceptance criteria.
 
 
 </li>
 <li>
 
 Ensure test coverage for both functional and non-functional aspects of the software, including UI, API, performance, and security testing.
 
 
 </li>
 </ul>
 
 
 Test Execution &amp; Reporting:
 
 
 
 <ul>
 <li>
 
 Execute manual tests, documenting and reporting defects, inconsistencies, or deviations from expected results.
 
 
 </li>
 <li>
 
 Perform functional, regression, smoke, and acceptance testing across multiple platforms and environments.
 
 
 </li>
 <li>
 
 Track and document test results, ensuring proper follow-up on issues and retesting of resolved defects.
 
 
 </li>
 </ul>
 
 
 Collaboration &amp; Communication
 
 
 :
 
 
 
 <ul>
 <li>
 
 Collaborate with developers, product managers, and other stakeholders to understand requirements and ensure that testing aligns with product goals.
 
 
 </li>
 <li>
 
 Provide regular status updates on test progress, defect tracking, and product readiness.
 
 
 </li>
 <li>
 
 Participate in sprint planning and reviews to provide feedback on product quality and testing requirements.
 
 
 </li>
 </ul>
 
 
 Quality Assurance
 
 
 :
 
 
 
 <ul>
 <li>
 
 Ensure the product meets quality standards through rigorous testing and by following QA best practices.
 
 
 </li>
 <li>
 
 Advocate for quality within the development team by participating in code reviews and ensuring that testing is a key part of the development lifecycle.
 
 
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 
 
 Qualifications:
 
 
 
 
 <ul>
 <li>
 5+ years in software testing across manual and automation, with 2+ years leading QA/SDET teams for SaaS products.
 
 </li>
 <li>
 Proven hands-on coding in at least one modern language (TypeScript/JavaScript, Java, or Python).
 
 </li>
 <li>
 CI/CD with quality gates (GitHub Actions/GitLab/Jenkins/Azure DevOps), artifact/versioning, environment strategy.
 
 </li>
 <li>
 Test strategy for microservices &amp; event-driven systems (Kafka/queues), contract testing, and mocking.
 
 </li>
 <li>
 Performance testing (JMeter/k6/Gatling) and results analysis; familiarity with caching/CDN impacts.
 
 </li>
 <li>
 Test management/ALM (Jira + Xray/Zephyr/TestRail), analytics/metrics dashboards.
 
 </li>
 <li>
 Clear track record improving release cadence, reducing escaped defects, and raising automation coverage. Familiarity with Agile/Scrum development methodologies.
 
 </li>
 <li>
 Strong analytical and problem-solving skills with a focus on detail and quality.
 
 </li>
 <li>
 Ability to handle multiple projects and adapt to a fast-paced environment.
 
 </li>
 </ul>
 
 Nice to Have
 
 
 <ul>
 <li>
 Experience with MarTech domains: CDP, web/mobile SDKs or working on a SaaS based product.
 
 </li>
 <li>
 Knowledge of API integrations and data analytics tools.
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 
 <ul>
 <li>
 
 Growth Opportunities:
 
 Access to professional development and career growth within a rapidly expanding SaaS company.
 
 </li>
 <li>
 
 Collaborative Culture:
 
 Work in a supportive and innovative environment where your contributions are valued.
 
 </li>
 <li>
 
 Competitive Benefits:
 
 Enjoy a comprehensive benefits package
 
 </li>
 </ul>
 
 D.Engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
 
 
 
 
</div>

Senior Software Quality Assurance Engineer - Turkey

Bufab

<div>Do you want to represent a Swedish premium brand with world-class engineering, strong international presence, and a clear growth agenda? Bumax is seeking a strategic and technically skilled Business Development Engineer to lead our expansion in Turkey. Are you ready to join a market leader driving global industrial innovation?<h2 class="jobSectionHeader"> 
About Bumax</h2>
BUMAX&reg; is a premium brand of high-performance stainless-steel fasteners. Bumax products are trusted in some of the world&rsquo;s most demanding applications where strength, corrosion resistance, and reliability are non-negotiable. Our fasteners are used in sectors such as defence, oil &amp; gas, nuclear, space, high-tech manufacturing, industrial equipment, and construction. Bumax is part of Bufab Group, listed on Nasdaq Stockholm.<h2 class="jobSectionHeader"> 
About the role</h2>
As Business Development Engineer, you will play a central role in driving Bumax&rsquo;s continued growth in Turkey by driving industrial sales, managing distributors, and securing product specifications in high-performance sectors. This is a hands-on role combining technical credibility, commercial execution, and international collaboration.<h3 class="jobSectionHeader"> 
Key responsibilities</h3><ul><li>
Drive business development, customer engagement, and technical specification work</li><li>
Own the entire sales cycle: from prospecting to distributor management and OEM integration</li><li>
Integrate Bumax products into critical industrial applications across high-spec sectors</li><li>
Drive specification work by securing Bumax products in technical documentation and project designs</li><li>
Balance strategic market development with hands-on technical and commercial execution</li><li>
Collaborate with global teams.</li></ul><h2 class="jobSectionHeader"> 
About you</h2>
We are looking for a technically driven business development professional with a strong commercial mindset and experience in high-specification industries such as defence, aerospace, or energy.
You thrive in technical environments and enjoy collaborating with engineers and R&amp;D teams to develop smart, tailored solutions. With a natural ability to translate complex requirements into clear product specifications, you bring both structure and creativity to your work. You&rsquo;re motivated by goals, fluent in English, and comfortable navigating both strategic discussions and hands-on execution. If you have experience or a strong network within the Turkish defence industry, that&rsquo;s a valuable bonus. Based in Ankara or Instabul, you&rsquo;re open to regular travel across Turkey and occasional trips to Europe.<h3 class="jobSectionHeader"> 
Your experience includes</h3>
You bring experience in areas such as:<ul><li>
Industrial sales and OEM engagement</li><li>
Distributor collaboration</li><li>
Solution-oriented selling</li></ul><h2 class="jobSectionHeader"> 
What we offer</h2><ul><li>
A stimulating international environment that values your assets, your ideas, and your commitment.</li><li>
Transparent communication and shared commitment to technical excellence</li><li>
Strategic ownership of a high-potential market</li><li>
Direct influence on customer success</li><li>
Be part of a brand known for high-performance stainless fasteners in demanding sectors</li></ul><h2 class="jobSectionHeader"> 
Good to know</h2>
You will be part of a global business development team and report directly to Tibor Prezenszki, Business Development Manager for Eastern Europe. You will also maintain a dotted-line reporting to the Managing Director of Bufab Turkey to ensure strong local coordination and execution. The position is based at Bufab Turkey&rsquo;s office in either Ankara or Istanbul, depending on candidate preference. The role includes approximately 50% travel across Turkey to support customer engagement.<h2 class="jobSectionHeader"> 
How to apply</h2>
We review applications on a rolling basis, and the position may be filled before the final application date (November 30). For data privacy reasons, we do not accept applications via email. Please submit your application through our online recruitment system.
If you have questions about the position, you are welcome to contact Tibor Prezenszki, tibor.prezenszki@bumax.se. For questions about the recruitment process, please contact Lotta Ryman, lotta.ryman@bufab.com.
Anst&auml;llningsform: tillsvidareanst&auml;llning | Anst&auml;llningens omfattning: heltid | Antal lediga befattningar: 1 | Syssels&auml;ttningsgrad: 100 % | Ort: Ankara or Istanbul | L&auml;n: | Land: Turkey | Referensnummer: 2025/31 | Publicerat: 2025-10-28 | Sista ans&ouml;kningsdag: 2025-11-30</div>

Business Development Engineer

Kron

<div>
 
 We are looking for an
 
 Operation &amp;
 
 
 Support Engineer
 
 to be employed in our
 
 Ankara
 
 or
 
 &Idot;stanbul
 
 office.
 
 
 
 
 
 Duties And Responsibilities
 
 
 
 
 <ul>
 <li>
 Supporting Kron solutions deployed in telecommunications operators &amp; big enterprise customers to solve the customer problems related with different products.
 </li>
 <li>
 Create and maintain a high standard of operational excellence in global systems support.
 </li>
 <li>
 Oversee the effectiveness and success of all system support services
 </li>
 <li>
 Develop, implement, and maintain policies, procedures, and training plans for resource administration and proper usage.
 </li>
 <li>
 Provide guidance and technical expertise on issues encountered within the systems.
 </li>
 <li>
 Establish and maintain effective communication with local and global customers and vendors.
 </li>
 </ul>
 
 
 
 
 Key Qualifications
 
 
 
 
 <ul>
 <li>
 Must have Bachelor&rsquo;s degree or higher in Engineering, Information Technology, or related discipline.
 </li>
 <li>
 2+ years of enterprise system and software support experience with strong focus on java application log analysis, troubleshooting, and root cause investigation in production environments.
 </li>
 <li>
 Hands-on experience in Linux/Unix environments is required, including strong knowledge of Unix commands and bash scripting.
 </li>
 <li>
 Must have hands-on experience in
 
 Linux/Unix operating systems
 
 for system and application support.
 </li>
 <li>
 Ability to prioritize and manage multiple tasks in a fast-paced environment
 </li>
 <li>
 Knowledge of estimating levels of effort and managing projects through to completion.
 </li>
 <li>
 Excellent organizational, supervisory, communication, collaboration, and analytical skills.
 </li>
 <li>
 Must have excellent verbal and written communication skills.
 </li>
 <li>
 Must be willing to travel and spend periods of time at various sites.
 </li>
 <li>
 Experience communicating and working with external customers and 3rd party vendors
 </li>
 <li>
 Self-motivated, adaptable, and able to approach problems from different perspectives.
 </li>
 <li>
 Ability to work independently as well as part of a team
 </li>
 <li>
 Experience working in a 24-7 Production environment
 </li>
 <li>
 Experience communicating with 3rd party vendors.
 </li>
 </ul>
 
 
 
 
 Preferred Experience (Alongside Core Requirements)
 
 
 
 
 <ul>
 <li>
 Database knowledge/experience.
 </li>
 <li>
 Networking knowledge/experience.
 </li>
 <li>
 Prior experience working directly with telecom operators or large enterprise customers.
 </li>
 </ul>
 
 
</div>

Operation & Support Engineer

Fortinet

<div>Location: Istanbul, Turkey
The Channel System Engineer plays a critical role in driving success with our channel partners, acting as a trusted technical advisor and solution architect. The role supports our channel sales efforts by engaging with partners and clients to demonstrate the technical value of our products, design custom security solutions, and provide technical enablement. You&rsquo;ll work closely with both internal teams and external channel partners to ensure the successful integration, deployment, and ongoing support of our cybersecurity solutions.
 Key Responsibilities:
<ul><li>Technical Pre-Sales Support:
<ul><li>Provide technical expertise and guidance during partner and customer pre-sales engagements, including product demos, POCs (Proof of Concepts), and presentations.
</li><li>Work closely with channel sales teams to understand customer requirements and design custom security solutions tailored to their needs.
</li><li>Address partner technical queries and concerns, offering practical solutions to ensure alignment with business goals.
</li></ul></li><li>Channel Partner Enablement:
<ul><li>Conduct training and technical enablement sessions for channel partners, equipping them with the knowledge to sell and implement our cybersecurity products effectively.
</li><li>Collaborate with marketing and product teams to create and deliver technical training materials, documentation, and toolkits for partner education.
</li><li>Stay up-to-date with the latest cybersecurity products, technologies, and trends to be a technical thought leader for partners.
</li></ul></li><li>Solution Design &amp; Architecture:
<ul><li>Work with channel partners to architect and design security solutions based on our product portfolio, including threat detection, firewall, endpoint security, and cloud security.
</li><li>Provide support in configuring, implementing, and troubleshooting solutions, ensuring seamless integration into the client&rsquo;s environment.
</li></ul></li><li>Technical Account Management:
<ul><li>Serve as a technical advisor for key channel partners, providing ongoing post-sales support and consultation to maximize product adoption and customer satisfaction.
</li><li>Collaborate with partners on complex customer requirements, ensuring the right cybersecurity strategies are implemented.
</li><li>Act as the bridge between the channel partner and the internal support or R&amp;D teams to resolve technical issues promptly.
</li></ul></li><li>Collaboration &amp; Cross-Functional Support:
<ul><li>Liaise with the product management and R&amp;D teams to communicate customer feedback and influence product development.
</li><li>Support channel partners with insights and recommendations on how to optimize deployments, integrations, and configurations for maximum performance.
</li><li>Assist in the creation of technical marketing content such as whitepapers, case studies, and product guides to support channel efforts.
 </li></ul></li></ul>Required Qualifications:
<ul><li>Educational Background:
<ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field. Equivalent work experience may be considered.
</li></ul></li><li>Experience:
<ul><li>Minimum of 5 years of experience in system engineering, solution architecture, or technical support roles within the cybersecurity or IT industry.
</li><li>Experience working in a pre-sales capacity with channel partners or VARs (Value Added Resellers).
</li><li>Strong understanding of cybersecurity products and services, including firewalls, VPNs, IDS/IPS, SIEM, endpoint security, and cloud security.
</li></ul></li><li>Technical Skills:
<ul><li>Hands-on experience with network security technologies, system architecture, and protocols.
</li><li>Proficiency in working with Linux/Unix, Windows, and cloud platforms (AWS, Azure, GCP).
</li><li>Knowledge of scripting languages such as Python or Bash is a plus.
</li><li>Certifications such as CISSP, CEH, CCNA Security, or other relevant cybersecurity certifications is a plus.
</li></ul></li><li>Soft Skills:
<ul><li>Strong presentation and communication skills, with the ability to translate complex technical concepts into business value.
</li><li>Exceptional problem-solving skills and the ability to work independently in a fast-paced environment.
</li><li>Ability to build strong relationships and collaborate effectively with cross-functional teams and external partners.
 </li></ul></li></ul>Fortinet is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.</div>

Channel Systems Engineer

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